Aff Travel Net

Terrible travel agency, priced unfairly and then bad tour guide, hotel was bad and had coackroaches, couldve done better searchinf elsewhere/packaging trip independently

The worse travel agent to use, would avoid at all cost as it can ruin the most perfect, spiritualistic experience: -Costs: Appreciate Umrah can be expensive, but when you initially agree a cost and then the agent comes back repeatedly with two price increases it’s quite frustrating as you’ve already paid for a deposit and cannot back out -Hotel: The hotel was shockingly poor. We were told it was 3/4*, but this was closer to 0/1*. The rooms were tiny, very cramped with little amenities. You should not worry about hotels when you go for such pilgrimage, but when you’ve been mis-sold and get something completely unfit for purpose it slightly hinders the experience. -Lack of Communication: Emails and comms were not sent, with agent adding incorrect email. When challenged, he said he did reach out but when it was found to be incorrect, no apologies, nothing. Both prior and during the trip it there was no organised itinerary, no support, nothing -Tour Guide: Absolutely incompetent and has no right to call him a tour guide. He came to lead the group but all he did was spend time with his friends and do things on his own without including the group. He gave miss information which meant at times we were stuck. The group themselves had to organise plans as the travel agent was MIA. When something went/ was wrong, he repeated ‘patience’… do something about it!!! Never took ownership or responsibility with many of the group frustrates with him. We ended up in a predicament on travelling back, he had sorted himself and his friends out, but the large portion of the group was stuck and he flew back without most which really shows you the type of ‘agent’ and individual he is In short, I would stay away from this travel agency. They are deceptive, costly and poorly organised which really impacts your experience, especially if you are going to pilgrimage for the first time

Not a great experience. Friendly guides. However in moments of crisis we were let down. Additionally organisation and communication was very limited, and we suffered the negative effects of this.

Excellent service they look after me well 👍

Do not go there they are very dodgy especially skinny(nurul) little beard sweet talker " he pushed customer too much and always ask for tips.