Al Hijaz Tours And Travel Ltd

Assalamu Alaikum to all the staff of Alhijaz Travel. We book Umrah on the 15th Feb 2025 for 12 days with Alhijaz my whole family and kids it was All inclusive 2 days in Istanbul 6days in Mecca 4days in Madinah with full Transport and Zayaraat. They never let us down anywhere Specially thanks to Affan who was always there for us. Thanks Guys Hats off to you wonderful job really appreciate. Me and my family really enjoyed our Holy journey with you guys. I would definitely recommend Alhijaz Travel,

Asalam’Alaykum I just came back from an amazing umrah trip booked with al hijaz travel based in Stratford. My travel agent "Hafiz Affan" booked my umrah trip he went out of his way to help in every situation to make our trip easy and smooth. He went above and beyond and responded back straight away when we had a question and any issues I had were sorted promptly I would really much recommend this company for anyone looking to travel to Saudi Arabia to perform Umrah or Hajj. May Allah swt reward "Hafiz Affan" for his efforts with our umrah journey as it was out first time with 2 children and it went smoothly and we enjoyed every single moment and will be Definitely booking again with hijaz travel.

This was our first umrah trip and I'm so glad I booked with AlHijaz Travels. The personal service offered by brother Ijaz @AlHijazTravels was fantastic, right from package options like flights, hotels, payments and transport. I had looked at other online agencies but AlHijaz Travels came out on top for me. 1. I was initially looking for a 4-star package but due to elderly family members I needed hotels that were close to the Haram therefore, I went with their 5-star package with Anjum Hotel in Makkah and Maden Hotel in Madinah. Both the hotels were excellent and a 5 minute walk to the Masjid-al-Haram and Masjid-e-Nabawi. Location, Rooms, Service, Breakfast were all very good. See attached photos/videos for details. 2. Brother Ijaz provided a flawless package, even kindly adding extra family members to my booking and updating the invoices as needed. We spent five nights in Makkah and five in Madinah, experiencing Jumuah in both holy cities. It was truly the best experience, with everything working out perfectly, Alhamdulillah. 3. Transport (Airport pickup/drops, ziarat and Makkah to Madinah) was well organised once I understood the transport company message you on Whatsapp and provide you the driver details and their Whatsapp number. Make sure you get that information before you travel to Saudi so you can let them know about Airport pickup before you arrive. Also, give them 24 hours notice before your local trips in Saudi. 4. You should do your own research with hotels, location and proximity to Haram that will make it easy for you when agreeing a package with AlHijaz travels. They will work with you if you are clear with your requirements. Also, check the flight booking carefully especially the timings and stopover duration. If any concerns you should let them know straight away as flights are tricky to change once booked! 5. I had a couple of feedback comments to AlHijaz travels regarding communication via Whatsapp from Saudi to UK i.e. when you're in Saudi and you want to get in touch with them. They have accepted my feedback and will ensure the changes are made to make our experience seamless in future. To summarise, Alhamdulillah, our first Umrah with AlHijaz Travels was an amazing experience! Brother Ijaz provided outstanding personal service, helping us choose the perfect 5-star package with hotels close to the Harams. Everything was excellent - flights, accommodation, transport, and the ziarat. Inshallah, I will be booking with them again in the future either Umrah or Hajj!

I am currently on Umrah with this company. We departed on 18th December and, insha’Allah, plan to return on the 30th. Positives: Generally responsive during the initial booking process. Knowledgeable about the logistics and formalities of the trip. Negatives: 1. Hotel Quality: The hotels offered were, in hindsight, of poor quality. Many had substandard reviews on Google, and upon reflection, it feels like cost-cutting measures were taken to maximise profits. Despite expressing dissatisfaction with the hotel options early on, I felt pressured to accept them due to having already committed to the package and the company’s insistence that the accommodations were good. About a week before travel, they abruptly changed the hotels, despite having earlier reassured me that my booking was secure. This was extremely frustrating, as I had only ever requested proximity to the Haram and breakfast included in the package—criteria the original hotels met. 2. Makkah Hotel (Palestine Hotel): This replacement hotel did not include breakfast as promised. When I asked about it, I was told it would cost an additional 30 Riyals per person per day for our group of 10—a significant unplanned expense. The hotel was also much farther from the Haram than described, situated at the far end of Ibrahim Khalil Road. Navigating this distance with a wheelchair for my elderly mother was very difficult. If walking is a concern, I strongly urge others to reconsider staying here. 3. Madinah Hotel (Safwat Al-Madina): Upon arrival in Madinah, the hotel had no record of our booking, leaving us sitting in the lobby with 14 large suitcases for over 30 minutes while the issue was sorted. We were eventually given three rooms across two floors (11th and 12th)—highly inconvenient given the slow lift service and completely unsuitable for my elderly mother. The rooms were tiny (see picture), lacked basic amenities (e.g., a shower curtain), had used toiletries (see picture), and had a strong smell of fresh varnish, which is particularly problematic for asthmatics. Also screws sticking out of the door which were dangerous and ripped my wife's sleeve (pic attached). Breakfast was also not included, despite earlier assurances, and dinner—which was originally part of the package—was omitted. On 28th Dec 2024 at 10.30am we were told that we were being checked out and all our stuff will be removed from the room by 1pm and left in the lobby. Upon speaking to reception they laughed in my face. A young lad with an American accent said it's "not his problem" as the agent booked until 28th. 4. Broken Promises: I suspect, though cannot confirm, that my original hotel bookings may have been transferred to other customers for financial gain. Many promises made to me turned out to be empty, including assurances that if I was dissatisfied with the hotel, they would arrange for us to stay in five-star accommodation close to the Haram as compensation. This never happened, and I am now being ignored by the company. Despite incurring significant personal expenses due to these changes, including paying for breakfasts and dinners, I have not been reimbursed a single penny. 5. Visa Issues: The company provided the cheaper e-Visa, which is a visitor visa rather than an Umrah visa, meaning it does not include medical insurance. This was not explained to me during the booking process. I had to pay an additional £148 for proper insurance, as I was travelling with individuals who have long-term medical conditions. 6. Since I put this review up yesterday, I've had no contact at all from the company despite multiple WhatsApp messages - so it looks like I will be paying out of pocket for madina ziyarats too. Additional Notes: The company operates under the name Times Travel Ltd but also trades as Hijaz Travel and, as I have now learnt, under numerous other names. It appears to be part of a larger group. They have been operating for a number of years and yet there are only 165 reviews - alarm bells i wish i had noticed earlier(!) Their website is https://www.alhijaztravel.com/

I recently returned from my Umrah 1st Dec to 11th Dec. Everything was perfect ! Hotels in both locations were close to Masjid. The transport service were 5 star, spacious cars etc. No issue with flights or Visa either. My Umrah was a stress free experience and that's what you want for this kind of trip. Thank you especially to brother Amar, always there when needed and provided everything when required. JazakAllah brother.