Hijaz Travel Limited

Great Service, 5 star hospitality, incredibly helpful & responsive. Tailored a package that perfectly met our needs. The accommodation they selected were top-notch & exactly what we was looking for. They also provided great recommendations for activities & restaurants in the area. From transportation to tours, everything was well-organised & hassle free. I would highly recommend this travel agency to anyone looking to book their next vacation. I will definitely be using them for all my future travel needs. Thank you for an unforgettable experience! Masuma Islam

Alhamdulilah we’ve used Hijaz travel twice for our Hajj last year and on 2017. We can confirm that we have had very good experience with them. We’d always recommend them. JazzakAllah khair for looking after our family, May Allah bless you abundantly.

We registered ourselves for hajj last year but due to the change made by Saudi government, we couldn't go. Hijaz was open about the situation and refunded us immediately after they have confirmed the news. It must be hard for them. May Allah open other doors for Hijaz team.

I went to Hajj 2023 with Hijaz Travel, and I’m posting a five star review specifically because of Sisters Azra and Salina, and Brothers Kabir/Toufayel. My elderly mother became extremely extremely unwell on Arafat and I knew that I had to get her all the way back to her Makkah accommodations as soon as possible. Not only did they take my mothers condition seriously, they waited with us for hours to make sure we could get back from this restricted area to Makkah. They were also kind and gentle with us the entire time. I will never forget especially how Sister Azra was there for us in our time of need.

We are doing Hajj this year and Hijaz is the partner Nusuk paired us with. I would highly recommend prospective pilgrims to avoid them. There is lack of accountability, communication and organization. I understand hajj poses a lot of logistical challenges due to sheer number of people but that is no excuse for leaving pilgrims in limbo. Just a couple examples: When our flight reached Miqat 20-30 minutes before Jeddah, the pilot announced that we had just passed the miqat point. People were shy to start the Talbiya (Labbayk) and the guides sit there like everybody else. Few minutes later, a passenger took it upon himself walking down the aisle saying Talbiya aloud and encouraging others to join in. When we were doing the umrah the first night we arrived in Makkah, the “religious scholar” they appointed to lead the group in umrah said we are going to offer Tahiyyatul Masjid salah before starting the tawaf which is exactly what many books and workshops I attended said not to do. He later was corrected by someone in the group. Due to lack of communication and planning, lots of people from our group missed staying the night of 11 DhulHajj in Mina and were stuck in Makkah hotels because there was no transportation arrangement. They waited until 11pm to let some people know an alternative way to get to Mina. Those who tried spent the next 5-6 hours trying to get to Mina. Also, instead of communicating these transportation options in the Telegram groups for everyone’s benefit they just announced it one of the hotel lobbies for anyone who might be there. People were desperately asking questions on the group and were ignored. They removed the ability to post text messages to the Telegram group chats in the middle of the hajj. Arafat was another story with many people passing out due to non working A/C in the tents. No transportation was provided on 10th or 11th of DH from Mina or Jamarat back to Hotels. Again, may be understandable due to logistical challenges but there were no communication on what alternatives are there until it was too late. On top of 15,000 we spent on the hajj package people had to pay exorbitant taxi fares to get to and from Mina. It is very clear to me that the guides are not good communicators and they don’t take responsibility. Looks like most Hajj related 5 star comments are from 2022 and because they issued a full refund when people could not go.