Hunafaa Travel

I usually dont like to do reviews like this but sadly I have to as I believe its an amanah for future hujjaj. I went on Hajj with Hunafaa and their partners in 2025 and sadly it was a very disappointing experience. Group leads were mostly absent, leaving us to organise everything ourselves. Elderly people and first-timers were left without proper support. Communication was poor, responses were slow, and a helpful WhatsApp group was closed just before we arrived. Muzdalifah was a disaster — we arrived late, had no space, and were told to sleep dangerously close to a busy highway. The group got split up and left behind with no care shown by the leads. Elderly people were stranded and confused, while group leaders relaxed without concern. One group lead in particular (wont mention the name on here) was rude, dismissive, and unprofessional. He didn’t seem fit for the role at all. There was no proper logistical info — we weren’t even told about free shuttle buses until days later. This felt like a first-time operation, not a company claiming years of experience. You can’t keep telling people “have sabr” after delivering poor service. Hajj is a once-in-a-lifetime journey — this company did not respect that. Would not recommend, especially for elderly pilgrims. I sincerely hope they improve. One positive I can say is the religious and spiritual aspect was very good. Sheikh Imran Patel was on point. Constructive Feedback for Future Hajj Trips: While this experience was deeply disappointing, I want to provide some sincere feedback to help improve the service for future hujjaj. I believe this is an amanah (trust) that you carry, and future pilgrims deserve better: 1. Hold a live seminar with all group leads present before departure. This allows everyone to meet and become familiar with who they can approach during the trip. 2. Create and maintain a dedicated WhatsApp group for all hujjaj to communicate, share updates, and ask questions throughout the entire trip. 3. Group leads should be present at the airport before the hujjaj arrive, clearly visible, wearing appropriate branded jackets or lanyards. After check-in, take time to introduce themselves to the group properly. 4. Learn and document local hotel and area amenities (e.g., shuttle bus services, walking directions to Haram, food places), and provide this to the hujjaj before arrival. 5. Hire group leads based on character and communication skills, not just availability. Only assign individuals who want to do the role and can handle it with compassion and professionalism. There should be a minimum of two group leads per hotel—not just one. 6. Dont advertise the trip to the elderly. Especially if English is not one of their languages. Based on what I experienced, this company is not equipped to support elderly pilgrims, and advertising otherwise is misleading. 7. Hire at least one female group lead. This is a must. Many sisters needed guidance and support and had no one to turn to.

The experience with Hunafa and their hajj partners was very disappointing. Apart from religious and spiritual talks/guidance, their wasn't much support and it felt like a lot of short comings were glossed over by way of the blame game I.e it's not them it's the service provider or the default answer being have "sabr". Unfortunately for the outlay - which for a couple can run into the tens of thousands you expect a minimum service level. It felt like a case of over promise under deliver as opposed to the other way round.

Alhumdulillah, was blessed with Hajj 2024. These brothers were amazing, really helpful, they were there to support us every step of the way. May Allah reward them immensely

Booked my last minute Ummrah package last February with Hunafaa Travels, Shaykul, as ever done his best to accommodate my needs, Alhamdulillah! Only thing I will say is if you’re going with children then probably look for direct flights unless you’re happy to do transit flights. Hotels both in Madinah and Makkah were great, location was perfect.

I can honestly say I had a fantastic service and experience from Hunafaa. My hotel service was very high standards and the customer service was great. I would recommend anyone who wish to go Hajj and Umrah to use Hunafaa.