Mamun Ahmed

1 year ago

Very helpful on the phone. I booked a Turkish airlines ticket online but wanted clarification on the visa situation. The chap on the phone was very generous with his advice. Will book a holiday through these guys next time.

Shara Chowdhury

1 year ago

Excellent service, you get what you pay for, very honest and simple process. Hajj journey was very easy and accommodating..took my whole family was worried from other ppl reviews however service was very good and got more. Felt very comfortable and secure as agents helped all throughout our hajj journey.

Muhammad ud-Deen

1 year ago

Very basic hajj packages. You get what you pay for. Services primarily for the cost conscious Bengali market. Hajj hotel is less than a mile from the masjid Al haram can take a long time to get to the masjid when it's busy. But I've got friends who stayed in the clock tower and it takes just as long waiting for lifts. Staff are helpful and very experienced.

A Khan

1 year ago

This is by far the most cowboy travel agent I have had to deal with. I did book a once in a lifetime Hajj trip with these lot which I regret big time. Before taking your money they are really friendly. But once they get your money expect you to get rubbish service. Even when we went to Saudi Arabia they told us we are within 10-15min walk from Kabah instead it was more like a 40min walk. The food they provided was rubbish, I even saw with my own two eyes chicken which even a dog wouldn't touch. They don't care about anything it is purely a money making scheme. A company called Al-Qibla when I went were brilliant, they made sure that people were taken care of. We on the other hand being the first time going there were basically whizzed from airport to hotel and then expected to tour and do everything ourself. Subahallah it is disgusting. May Allah show these people hedayat and know how difficult it is to earn so much money for this once in a life time opportunity which not all are blessed with. I really hope they change there awful practice.

Sharif Uddin

1 year ago

Alhamdulillah what a great experience I had Sylhet house the hospitality I got during Hajj 2019 was amazing from the hotel staff services was excellent transportation was great I would highly recommend Sylhet house for any umrah or Hajj booking...

Shuyeb Ahmed

11 months ago

This agent is a absolute fraud don't go there to buy tickets, if you want tickets via emirates or qatar or turk then go direct to the main agent bright sun becasue they are a sub agent of bright sun and not the main agent. Had the worst experience ever dealing with shah nawaz and his brother. These two guys have one face when they want your money but another face when you get a refund from them. I paid them £4600 plus £340 for domestic flights but when I Couldn't travel and gave them plenty of notice it took them four months to only refund me a partial figure of £2800 and the rest they pocketed like cheap thiefs. Absolute fraudsters and liars these guys are. They initially said fourweeks but when I contact after 4 weeks they kept making disgusting excuses and lies and blaming emirates airlines for the delay but when I contact emirates I get to know the truth and these cowboys lied.