Honest review!! Visiting Israel for the 5th time. This is the first time I am so touched by the customer care of the hotel staffs. Amazingly supportive and always ready to... Read more

Honest review!! Visiting Israel for the 5th time. This is the first time I am so touched by the customer care of the hotel staffs. Amazingly supportive and always ready to attend our queries and suggestions. This review won’t be complete without mentioning few staffs:- 1st and the Best of the team:- Hussain (F&B Manager)- Brother, you are an amazing person with a kind heart to understand others needs. So surprised by the kind gestures you showed to me during my staff at the hotel. I was fasting in the day time during our Holy Week. Mr. Hussain understands that I am not able to have the breakfast;which comes with my booking. What he did was, every night he sent a food box to my room with the staff!! This is unbelievably a great kindness. Hussain, my bro, if you are reading this:- Thank You from the bottom of my heart for the support and kindness. Next, Housekeeping staffs:- I stayed other 4 hotels during my previous visits. This is the only hotel I found, “every single day” the housekeeping team is coming to the room and changing towels, toiletries, tea bags, coffee sachets etc. when I reach my room after my day time Pilgrimage, I always found my room was spotless!! Dear housekeeping team:- Thank You so much!! The Maintenance guy:- when I had an issue with the AC airflow, he personally checked and suggested me a solution. Thanks my dear. The wonderful guy with a nice smile in the reception, named- TRAINEE😊 Bro, thanks for listening to the concerns and addressing it to the right person. You did your job excellent. Overall:- I am so glad for my 8 days stay at the Holy Land Hotel. Location is right in front of the gate of Old City. Definitely, this hotel will be my first choice when I visit next time. 👍Good work team Holy Land hotel👏🏼👏🏼 Read less

Had a very difficult and stressful experience with asking for an extra towel as house keeping may have accidentally forgot there were 3 guests in my room. The request with... Read more

Had a very difficult and stressful experience with asking for an extra towel as house keeping may have accidentally forgot there were 3 guests in my room. The request with the receptionist had turned into an unimaginable and unforeseeable altercation ! On the event of Asking manager to intervene with the situation as my trip was meant to to be a spiritual visit in which I wasn’t in a mindset to quarrel - he simply sided with her ! Nightmarish to say the least .. had to book another hotel the next day due to the lack of basic peaceful hospitality Read less

2 times staid here, not by chance because I came with a group. Dirty everywhere , 1st staying: lights didn’t work and AC couldn’t start, they gave me different room where... Read more

2 times staid here, not by chance because I came with a group. Dirty everywhere , 1st staying: lights didn’t work and AC couldn’t start, they gave me different room where shower hose was broken, on second day they replaced it but I had ask twice. 2d time staying: it was heat working only, mirror cracked, walls are dirty, soup dispenser is broken and 12 + another 3 steps from elevator to climb up, nasty carpet dirty steps and I can’t even climb due to my construction, I was sitting on the steps and waiting for them to do something because it was too hot in the room, after 20 minutes waiting they came back and took to another room with AC remote working than 10 minutes later man came in and took good remote control for AC and left not working one from previous room where inside the battery opening was green acid and I explained him in first room that remote won’t work due to acid inside, I was totally shocked that it was very difficult for them just to give normal remote, I was so tired but while they were looking for remote I cleaned bathroom sink which had somebody’s hair in it, and I wiped the surfaces in the room too because it was dust on them, they forgot to put trash bags, so I had a bag with me glad it was just right for one of trash cans, I missed the dinner of course but I had some bread and jam with me and water. If I had an option I would give minus 3 and next day they will do something nasty things like the 1st stay : switch the pillows from ok ones to very bad ones, and they took my friend’s towel when they came to clean, dirty rooms spread virus, after 1st stay passed 24 hours some people from our group got sick with virus and it still spreading to others. Sheets in second room weren’t changed, I wiped all surfaces with alcohol wipes and went to sleep over the blanket and covered myself with extra one from wardrobe, staff smokes on the emergency steps and smoke is coming to the room, I turned AC on and put extra winter blanket to the bottom of door to create barrier for the smoke. Read less

Stayed for 4 days. A good decent and clean hotel is very close to the wall of the old city. Walking distance of 12 - 15 min to Al-Aqsa Mosque.... Read more

Stayed for 4 days. A good decent and clean hotel is very close to the wall of the old city. Walking distance of 12 - 15 min to Al-Aqsa Mosque. The room is cleaned daily with towels changed. Buffet breakfast and dinner in the dining hall. Read less

The hotel is very near to Al-Aqsa mosque. Easy navigation & friendly people around as well. The rooms are good size. They provide good sea salt shower gel & shampoo too.... Read more

The hotel is very near to Al-Aqsa mosque. Easy navigation & friendly people around as well. The rooms are good size. They provide good sea salt shower gel & shampoo too. Breakfast is simple. Most importantly amenities are nearby such as pharmacies & grocery marts. Read less