I stayed at the Infinity Hotel with my mother during Hajj, and overall, our experience was disappointing. Food: Breakfast was always the same with no buffet option. Meals were served in... Read more

I stayed at the Infinity Hotel with my mother during Hajj, and overall, our experience was disappointing. Food: Breakfast was always the same with no buffet option. Meals were served in pre-packed boxes with no variety. The salad, for example, was given to elderly guests in large, uncut pieces and full of raw onions — clearly lacking care and attention. For a hotel catering to pilgrims during such an important journey, this was unacceptable. Cleanliness: Housekeeping only came to empty the bins. Rooms were not cleaned unless we specifically asked, and even then, a tip was expected in return for proper service. This level of service should be standard, not conditional. Location: The location is not bad — it’s not too far from the Haram, but do keep in mind that the walk involves an uphill slope, which can be tiring for elderly guests. Overall, I expected a much higher standard of service, cleanliness, and food quality during such an important spiritual trip. I hope the management takes feedback seriously and improves the experience for future pilgrims. Read less

The pillows and bed is so bad really had a trouble to sleep on it , breakfast and service is disaster . We had check out time at 3pm however... Read more

The pillows and bed is so bad really had a trouble to sleep on it , breakfast and service is disaster . We had check out time at 3pm however since 12pm deferent housekeeping staff was keep coming and asking to check out immediately , surely they have worst communication with each other. There are in same area better hotels for the same price per night . Don’t suggest anyone to book this hotel if you want to have comfortable stay during your Umrah . Read less

I don't know why this place has many negative reviews. It's not really like those negative reviews. The room service team was good. The rooms were clean. 10-15 mins walk... Read more

I don't know why this place has many negative reviews. It's not really like those negative reviews. The room service team was good. The rooms were clean. 10-15 mins walk from Masjid al haram. The return walking would be slightly challenging as it's a upward hill. Other than that everything is fine. Over-all a very good experience. Read less

Definitely not a 5 star hotel. The room smells like a gas station, very bad air quality. The room is very old also. no cleaning for 3 days, we asked for it a... Read more

Definitely not a 5 star hotel. The room smells like a gas station, very bad air quality. The room is very old also. no cleaning for 3 days, we asked for it a few times. The breakfast is good, The location is also quite good, 15min walking from the Haram Read less

an old five star hotel. the room is definitely has an old vibe to it, even my sheet feels like its too old and a bit itchy.. however considering the... Read more

an old five star hotel. the room is definitely has an old vibe to it, even my sheet feels like its too old and a bit itchy.. however considering the location that is near the masjidil haram, i wouldn’t really mind. Read less

***NOT 5 STARS – Barely 2!*** This hotel is a disaster, not 5* quality. Charger plugs are blocked with plastic, no toiletries are restocked, and the "breakfast" is just bland grass... Read more

***NOT 5 STARS – Barely 2!*** This hotel is a disaster, not 5* quality. Charger plugs are blocked with plastic, no toiletries are restocked, and the "breakfast" is just bland grass and eggs. Elevators are super slow.Cockroaches roam the rooms like paying guests, everything smells awful, lighting is dim, and the shower is so tiny. The wifi in rooms also doesn’t work. No room service either—five nights, no clean-up. Only book if you don’t care about comfort or food and just want a hotel close to Al-Haram. But be warned—the hotel is on a steep hill so walking back is brutal. Avoid this place! Read less

Horrible - other than the location, which is excellent if you're able to walk (12minutes away from the Haram). We were told this was a 5-star hotel. The only stars we... Read more

Horrible - other than the location, which is excellent if you're able to walk (12minutes away from the Haram). We were told this was a 5-star hotel. The only stars we saw were the stains on the carpets of our room. The carpet of the room was dirty, and the second we walked in, we smelt a very weird smell. Luckily, we had a scented spray with us to disguise the horrible smell. We stayed for 5 days, we didn't have Internet. I called them 3 times and they kept giving me the same wrong password and insisted it's the correct one, until finally one of them was decent enough to tell me the truth that their Internet has the capacity for 30 people only! 30 people: in a hotel that has 15 floors, and God knows how many rooms. If you just want a place to put your things at and not bothered by anything else then I'd recommend this place because of its prime location, its close to the Haram and a lot of the shops but other than that, don't bother booking there. Read less

Rooms are very spacious and service is very good. Location is also pretty close to Masjid al-Haram. Rooms are also very clean. The Hotel also has restaurants and a health... Read more

Rooms are very spacious and service is very good. Location is also pretty close to Masjid al-Haram. Rooms are also very clean. The Hotel also has restaurants and a health club. Read less

The lobby was beautiful; but the 5* luxury experience ends there. Before we even got in the lobby, we smelt a lingering sewer stench that was potent. This was on... Read more

The lobby was beautiful; but the 5* luxury experience ends there. Before we even got in the lobby, we smelt a lingering sewer stench that was potent. This was on route to haram, which means we smelt it multiple times daily. 8 small elevators, 25 floors; horrible experience. The wifi details were placed at reception, which was convenient, but it did not work-anywhere. The 5 star breakfast buffet was barely basic. The highlight was the pastry section and even that did not have much variety. There were no fruit, yogurts, toasters, omelettes, cereals... which is the bare minimum atleast. The drinks and toiletries in our guad rooms were not sufficient for 4 people. When asked for more the housekeeping simply did not return. Anytime you ring reception for anything, they would respond 'okay' and that's all. We don't hear from them again. It took several attempts to get a bellboy to come and collect our luggage. They would hang up on us and respond aggressively time and time again. They were incredibly stingy with water bottles and toilet paper. The water pressure in the sink and shower hose was a joke. The housekeeping made our beds, and that's about it. On my last day I asked them for some disposable tea cups and they said no, because we were due to checkout in the evening. I bought a bag of snacks for my kids which also mysteriously disappeared from my room. Housekeeping claimed they didn't even see it. This hotel is no way 5 star. If you want a pleasant stay and enjoy your spiritual journey in Makkah then do not come here. It will only put a downer on your trip. The staff did not even understand yes/no in English. They would simply say okay to everything and leave it at that. It was infuriating. Read less

Rooms are showing there age. The bathroom had a leaky sink that made the floor wet. The reception service is atrocious. I understand we're in a Arabic speaking country but for a hotel... Read more

Rooms are showing there age. The bathroom had a leaky sink that made the floor wet. The reception service is atrocious. I understand we're in a Arabic speaking country but for a hotel with international guests, someone who speaks English would be helpful. The reception staff look bored and disinterested. Only good this the location. Wifi was very slow and sketchy. Read less

A firealarm went off at 2:00 am on 4th floor. I took stairs to reach reception and inquire about it. The only staffmember there was like its fine,all is okay.... Read more

A firealarm went off at 2:00 am on 4th floor. I took stairs to reach reception and inquire about it. The only staffmember there was like its fine,all is okay. He said this in a very unconvincing manner and unhelpful attitude. On being asked again, he be like 'i dont know english'. These arabs especially meccan ppl are rude,arrogant. I understand a firealarm must be a test routine or false one. But at least give a beforehand notification or now give a satisfying explanation so that guests can go back to sleep peacefully. Read less

Best experience. Value for money. Location is good for people who can walk. It takes 12 min approx till haram. Few steps steeper close to hotel entrance, rest is level pedestrian route. Room service... Read more

Best experience. Value for money. Location is good for people who can walk. It takes 12 min approx till haram. Few steps steeper close to hotel entrance, rest is level pedestrian route. Room service etc & helpers are all very courteous. Breakfast was also v good specially the fresh bakery items. Read less

Very bad experience… Avoid to go… Very poor food and service. I have paid for 5* hotel but I don’t believe even they are 2*. Disgusting food. Every day same food for 10... Read more

Very bad experience… Avoid to go… Very poor food and service. I have paid for 5* hotel but I don’t believe even they are 2*. Disgusting food. Every day same food for 10 days. Smoking in corridors. I have reached a few managers but they did nothing. They are not even 3 star hotel. Don’t waste your money. Read less

When I first arrived at Infinity hotel in Makka it was right before me and my family went to umrah. We were 5 people in 1 room we requested more... Read more

When I first arrived at Infinity hotel in Makka it was right before me and my family went to umrah. We were 5 people in 1 room we requested more beds. We came back and the beds were not there the A.C. was not working. Later we got into another room, we slept woke up and left to visit places Makka. Before we left we told housekeeping to clean our room twice, we came back and the room was very messy. We called them to come and clean they never came. Overall it was not the best experience I don't recommend it. The room was not tidied up after the first day of staying there we had to request multiple times to clean up. A ‘5-star’ hotel staff should clean the room when the customers put up the sign on the door, the A.C. Should work before people arrive the least they can do is improve the staff. The food was okay. They should improve, the only decent thing is the room and the fact you can walk to Haram. Other than that I’d not stay here. Read less

too far its placed on the hill so elders would be hard walking there. bad dining service. there's racist with their treatment. if u are asian, avoid staying here for... Read more

too far its placed on the hill so elders would be hard walking there. bad dining service. there's racist with their treatment. if u are asian, avoid staying here for ur own convinience. the elevator also problematic. Read less

It is a great and very convenient hotel. The food is nice and they have different dishes everyday. It is a walking distance till the Haram. The staff are nice,... Read more

It is a great and very convenient hotel. The food is nice and they have different dishes everyday. It is a walking distance till the Haram. The staff are nice, you may need to stay a little patient with them due to the high level of customers. The price is reasonable, they do need some improvements but out of every other hotel nearby, Infinity Hotel is probably the best option. Read less

All good except few improvements based on my experience. - When doing online booking, the booking request was accepted, though, I explicitly mentioned that I'll check in Early Morning. When entered the... Read more

All good except few improvements based on my experience. - When doing online booking, the booking request was accepted, though, I explicitly mentioned that I'll check in Early Morning. When entered the hotel the staff won't let me check in before 4 PM. - The reception staff only speaks Arabic and don't know any other language which made the communication very difficult until you find some one with a common language as a translator. Read less

The rooms are good.. and the breakfast was good, the location is great because it's very close to الحرم But there were 2 issues.. the lighting inside the rooms was horrible..... Read more

The rooms are good.. and the breakfast was good, the location is great because it's very close to الحرم But there were 2 issues.. the lighting inside the rooms was horrible.. and there are not enough elevators to take everyone to their rooms after thr prayers quickly Read less

very disappointing. we arrived with dirty bed & pillow sheets. then we went to the buffet.. it was chaotic, messy, basically felt like we’re in a big prison. we didn’t... Read more

very disappointing. we arrived with dirty bed & pillow sheets. then we went to the buffet.. it was chaotic, messy, basically felt like we’re in a big prison. we didn’t like the food and went to our room. we called the reception for 20 minutes until they replied and said that the room service is under maintenance, meaning we can’t order food. i definitely do not recommend this Read less

Our recent stay was unfortunately quite disappointing. Upon arrival, we were asked to pay despite having already settled the bill through Booking.com, which was an unusual and inconvenient start. The bathroom... Read more

Our recent stay was unfortunately quite disappointing. Upon arrival, we were asked to pay despite having already settled the bill through Booking.com, which was an unusual and inconvenient start. The bathroom in our room had a persistent, unpleasant odor from the drain and toilet. The sink only provided scalding hot water, posing a safety concern for children. Breakfast was consistently stale, limited, and lacked freshness. The hotel receptionists, particularly Baitool, were unprofessional and unhelpful, demonstrating a clear lack of customer service. The sole redeeming quality of this hotel is its excellent location, being just a 10-15 minute walk from Masjid Nabwi. Read less

Room bathroom smells horrible. There is no air ventilation that works. Hygiene is poor. Service has been slow. Receptionists does not show professionalism, and when you ask or tell them... Read more

Room bathroom smells horrible. There is no air ventilation that works. Hygiene is poor. Service has been slow. Receptionists does not show professionalism, and when you ask or tell them something, they laugh and do not help. The restaurant has no fresh food, and they do not replenish food when the trays are finished. I would not stay here again. There are no security tags for baggage. Read less

The key selling point of this hotel is the name of Hazrat Usman. However the overall experience here is very average. The room was very small, the overall look and... Read more

The key selling point of this hotel is the name of Hazrat Usman. However the overall experience here is very average. The room was very small, the overall look and feel of the room was workout, washroom was also just clean. Reception picks up phone at will so there is mostly no access to room service. The hotel is still sold out however for the amount they charge the value being offered is not much. Booked through booking. Com where the reviews were above average however the experience won't give this place a recommendation.... Read less

The room is very nice and spacious. The staffs are kind and it’s not far away from the haram. It also has a buffet where you need to pay 35 SAR... Read more

The room is very nice and spacious. The staffs are kind and it’s not far away from the haram. It also has a buffet where you need to pay 35 SAR (witch is worth it). Coming all the way from Belgium, this is a nice place to stay. Read less

I’m really disappointed with my experience at this hotel. My brother forgot his key card, so I brought it with me while I was out. When he couldn’t reach me,... Read more

I’m really disappointed with my experience at this hotel. My brother forgot his key card, so I brought it with me while I was out. When he couldn’t reach me, he went to reception to ask for another key — but they refused to give him one. Instead, they just went up and opened the door for him. This felt humiliating — after paying nearly £100 per night, you’d expect a bit more consideration and basic service. On top of that, the room’s electricity only works when the key card is in the slot, which meant my brother had no power while waiting for me and had to rely on a portable charger. The water pressure in the bathroom was also extremely low, making it hard to take a proper shower. For the price we’re paying, this kind of lack of consideration and inconvenience is unacceptable. Wouldn’t recommend — there are better places for the money. Read less

I recently stayed at this hotel and overall, the experience was quite pleasant. The hotel and rooms are lovely, and I would definitely recommend it for a comfortable stay. The... Read more

I recently stayed at this hotel and overall, the experience was quite pleasant. The hotel and rooms are lovely, and I would definitely recommend it for a comfortable stay. The cleaners and other staff were really nice and welcoming, which made me feel at ease. However, my experience at check-in was extremely frustrating. The receptionists and the people working at the till were absolutely terrible. When I arrived, they claimed I didn’t have a booking and made me wait around. Even after showing them my booking confirmation and payment, they insisted that someone had taken my key and that I was part of a group—though I had no group leader and wasn’t traveling with anyone. They couldn’t seem to make up their minds and kept giving me conflicting stories. The young lady at the till, who was wearing a hijab, was particularly unhelpful, insisting on things that weren’t true. After a while, I decided to contact my travel agency, and once they reached out to the hotel, the staff suddenly gave me the keys right away—without any real apology or explanation. The staff at the tills were rude, arrogant, and made the check-in process far more stressful than it needed to be. It was a shame because the rest of the hotel was great. In short, if you’re planning to stay here, just be prepared for a potentially frustrating check-in experience, but once you're past that, it’s a nice place with lovely staff elsewhere. Read less