We stayed at the Hilton Convention Hotel in Makkah and had a wonderful experience. The entire team was kind, polite, and respectful throughout our stay. A standout was a young... Read more

We stayed at the Hilton Convention Hotel in Makkah and had a wonderful experience. The entire team was kind, polite, and respectful throughout our stay. A standout was a young Bangladeshi gentleman who took care of our room—he always cleaned with a smile and consistently went the extra mile. We also appreciated the assistance of a friendly staff member who helped with our luggage. The buffet breakfast was excellent, and the hotel’s location is fantastic—just a short walk from the Holy Mosque. Read less

I had a fantastic stay at the Hilton Hotel Convention. The check-in process was quick, and the front desk staff were warm and welcoming. The room was spotless, spacious, and... Read more

I had a fantastic stay at the Hilton Hotel Convention. The check-in process was quick, and the front desk staff were warm and welcoming. The room was spotless, spacious, and offered a beautiful view. Every staff member I interacted with was courteous and attentive; they went above and beyond to ensure our comfort. Room service was prompt, and the food was delicious. I highly recommend this hotel for business and leisure travellers and would return! The breakfast staff were fantastic, with everything being spot on. I also want to highlight the dinner staff, Ricky and Iqbal, who provided outstanding customer service and were extremely helpful. Read less

We’ve had the pleasure of staying at Hilton Convention Makkah twice, and both experiences have been nothing short of excellent. The hotel is immaculately clean, peaceful, and perfectly located just... Read more

We’ve had the pleasure of staying at Hilton Convention Makkah twice, and both experiences have been nothing short of excellent. The hotel is immaculately clean, peaceful, and perfectly located just a few minutes’ walk from the Haram – making it ideal for anyone visiting for Umrah or Hajj. The rooms are spacious and elegantly furnished, with breathtaking views of the Holy Mosque. The overall atmosphere is calm and respectful, which made our spiritual journey even more meaningful. We want to express our heartfelt gratitude to MD Parvez from housekeeping. He always greeted us with a warm smile and ensured that our room was spotless and well-stocked every day. His kindness and dedication did not go unnoticed. A special mention also goes to Yousef Abu Alqasim, a breakfast waiter who truly made our mornings brighter. Every day, without fail, he brought us fresh fruit juice with a kind smile and genuine hospitality. What touched us most is that even during our stay last year, Yousef remembered us and offered the same generous service. His respectful and attentive nature reflects the true spirit of hospitality, and we deeply appreciated his presence. We are already looking forward to returning again, insha’Allah. Hilton Convention Makkah will always have a special place in our hearts. Read less

I booked this hotel few hours after before my arrival and I was so impressed with the professionalism, cleanliness and the location. Perfect. The lady that checked us in, Fatima... Read more

I booked this hotel few hours after before my arrival and I was so impressed with the professionalism, cleanliness and the location. Perfect. The lady that checked us in, Fatima has a very good customer relation. I think she will go far base on how wonderful she make you feel as a guest. This hotel, highly recommended. And the food, fantastic service. Thank you Fatima, for making us feel home. Read less

It’s rare to come across someone who puts their heart and soul into everything they do — but Islam is truly one of those people. His service is exceptional, marked... Read more

It’s rare to come across someone who puts their heart and soul into everything they do — but Islam is truly one of those people. His service is exceptional, marked by professionalism, warmth, and genuine care for every guest. When it comes to coffee, Islam’s passion truly shines. Every cup he prepares is made with precision and love, resulting in a rich, flavorful experience that guests never forget. It’s clear that he doesn’t just make coffee — he creates a moment of joy in every sip. Islam is more than just a staff member — he is an artist in his craft. His dedication and passion for coffee are inspiring, and it shows in every detail. Thank you, Islam, for your remarkable service! Read less

Amazing service from the full team. Especially the breakfast team - everyone is so attentive, caring and constantly smiling. Iqbal Husein at the breakfast was a superstar! He took really... Read more

Amazing service from the full team. Especially the breakfast team - everyone is so attentive, caring and constantly smiling. Iqbal Husein at the breakfast was a superstar! He took really good care of us and was so attentive to details. Generally a great hotel with top customer service - especially from all the expat staff. Happy to have stayed here. Read less

Very welcoming staff starting from reception. We got a nice room with clean and tidy atmosphere. Service was really nice provided by Executive Lounge staff. Chef prepared very tasty fish... Read more

Very welcoming staff starting from reception. We got a nice room with clean and tidy atmosphere. Service was really nice provided by Executive Lounge staff. Chef prepared very tasty fish and chips as usual. Oybek and Faris at the lounge were attentive and helpful Read less

The ambience of the hotel is really relaxing and quiet. People here are very polite and helpful. I loved the service that they are doing. Absolutely prestigious and clean executive... Read more

The ambience of the hotel is really relaxing and quiet. People here are very polite and helpful. I loved the service that they are doing. Absolutely prestigious and clean executive lounge they have in the 8th floor. Oybek collected my feedback and offered help. Read less

Great amenities and very close to the haram. but terrible customer service and Wifi. After posting this, management was very curtious and made the rest of my stay memorable. ... Read more

Great amenities and very close to the haram. but terrible customer service and Wifi. After posting this, management was very curtious and made the rest of my stay memorable. I can honestly say they went above and beyond by upgrading my room and sending me a very delicious coffee and dessert cart to my room. Thank you for making things right Read less

Hotel is excellent. From checkin process till the end, everything was perfect. Cleaning staff is doing a great job. Breakfast offers a good variety. Dinner is executive lounge is simply... Read more

Hotel is excellent. From checkin process till the end, everything was perfect. Cleaning staff is doing a great job. Breakfast offers a good variety. Dinner is executive lounge is simply fantastic. I think they need to change the name from light dinner into heavy dinner ))) Oybek Usmonov collected my reviews and offered sincere support. Faris and Abdurahman are also working hard to earn satisfaction. And big thanks to Abdurahim for his leadership in the lounge Read less

I had a wonderful stay at this hotel! Its location is unbeatable – just a short walk to the Kabba, with everything you could need nearby, including plenty of restaurants,... Read more

I had a wonderful stay at this hotel! Its location is unbeatable – just a short walk to the Kabba, with everything you could need nearby, including plenty of restaurants, shopping, and the mosque. My room even had a partial view of the mosque, which was a lovely touch. While the room could use a bit of updating, it was overall comfortable and clean, providing a great place to relax after a busy day. The staff was friendly and accommodating, making sure all our needs were met. The breakfast buffet was a highlight – delicious and with plenty of options to choose from. Overall, I highly recommend this hotel for its prime location, great service, and satisfying amenities! Read less

We came to umrah through a group and they booked this hotel which was lovely and staff friendly and helpful.. always there when you need anything. We booked breakfast as... Read more

We came to umrah through a group and they booked this hotel which was lovely and staff friendly and helpful.. always there when you need anything. We booked breakfast as well, and I must say there were so many varieties to choose from, and your plate was never empty. It was delicious. I also ordered room service for my son, who only has English food and didn't want to take him out to feed him, but me and my husband and I enjoyed our traditional foods outside. Room service food was a delight, and my son really enjoyed it. They also rang to get feedback, which I thought was very nice. Overall, I would say it's a beautiful hotel, and if you're thinking of coming for umrah and staying at a 5*, then I would highly recommend the Hilton Convention Read less

My visit at the hotel was for 3 days and to be precise the view of the room was fantastic; we can go towards haram from the hotel itself on... Read more

My visit at the hotel was for 3 days and to be precise the view of the room was fantastic; we can go towards haram from the hotel itself on foot and there was not much issue with the room. The chick in procedure could take a while as for some new guests should confirm about parking is included in there stay or not. One thing that they should have done is there was no security guard to guide for parking in basement and there is a slope at the parking entrance which whole entering during the day is not much visible, I would like if the hotel came with a solution for that. Apart from one or 2 issues the rest of my stay was good. Read less

Wonderful hotel very close to the Haram. Service was excellent in every regard. Highly recommend the breakfast here. The food is amazing and the staff are super helpful and kind.... Read more

Wonderful hotel very close to the Haram. Service was excellent in every regard. Highly recommend the breakfast here. The food is amazing and the staff are super helpful and kind. Riaz was the nicest server, really making sure we were well fed every morning. Read less

Nice and spacious suite, they also provided a crib for my daughter. They gave me a Omra guide on request and they also have wheelchairs on demand. The location... Read more

Nice and spacious suite, they also provided a crib for my daughter. They gave me a Omra guide on request and they also have wheelchairs on demand. The location is good too but not overlooking Kaaba. Excellent service by Islam in the lounge who was very professional and hospitable and the food at dinner time was good too unlike the afternoon time. Read less

This hotel is really excellent and the room was very spacious and clean. The staff was so helpful and friendly. The best thing was breakfast as it had a lot... Read more

This hotel is really excellent and the room was very spacious and clean. The staff was so helpful and friendly. The best thing was breakfast as it had a lot of varieties. The restaurant staff was very courteous/kind. Definitely will come again!! Highly recommended Read less

Title: Exceptional Stay at Hilton Hotel – A Truly Unforgettable Experience Review: I recently had the pleasure of staying at the Hilton Hotel, and I must say, it was an absolutely exceptional... Read more

Title: Exceptional Stay at Hilton Hotel – A Truly Unforgettable Experience Review: I recently had the pleasure of staying at the Hilton Hotel, and I must say, it was an absolutely exceptional experience. As soon as I walked through the doors, I was greeted by their friendly and professional staff who made sure my check-in process was smooth and hassle-free. The room was immaculate, with all the amenities one could ask for. The bed was incredibly comfortable, ensuring a restful night's sleep. I was truly impressed by the attention to detail they maintained – from the crisp, clean linens to the well-stocked minibar, every aspect was thoughtfully executed. The hotel offers a wide array of dining options catering to various tastes, and every meal I had was delectable. The chefs at Hilton surely know how to impress their guests with their culinary expertise. Moreover, the hotel's facilities only added to my overall satisfaction. From the state-of-the-art fitness center to the elegantly designed swimming pool, Hilton ensures that its guests have plenty of options to unwind and enjoy themselves. One of the highlights of my stay was the impeccable customer service. The staff went above and beyond to accommodate my needs, always with a warm smile on their faces. I truly felt valued as a guest, and it is evident that the hotel prioritizes the satisfaction and well-being of its patrons. In summary, my stay at Hilton Hotel was nothing short of exceptional, and I wholeheartedly recommend it to anyone seeking a luxurious and comfortable stay. I cannot wait for my next visit to experience the unparalleled hospitality this incredible establishment has to offer. Read less

The hotel is excellent, rooms are very neat and clean. my Suite was luxurious and beds were very comfortable. The Bathrooms were clean and spacious. Location is awesome except a... Read more

The hotel is excellent, rooms are very neat and clean. my Suite was luxurious and beds were very comfortable. The Bathrooms were clean and spacious. Location is awesome except a small stretch of uphill for the elderly which is covered by Bus trip. Breakfast was very tasty and had lots of variety. overall value for money. Read less

The rooms are nice with enough space for a family of 5 people. In addition, our deluxe view room also has a view of the Grand Mosque so that we... Read more

The rooms are nice with enough space for a family of 5 people. In addition, our deluxe view room also has a view of the Grand Mosque so that we can monitor the situation to make sure whether the call to prayer has been called or not. According to my family this room is perfect. The hotel service is very good, the staff is friendly, the breakfast is delicious, especially the Falafel which has a savory taste. In the afternoon and evening, we went to the lounge for Afternoon Tea and dinner. The dinner is very good, especially if there is rice. For the distance to the mosque, it is close but too uphill so the feet get sore easily. Basically, it's the best here! Read less

Very nice rooms and reception, and room service. Cleaning staff was cutting corners and we had to ask them to refill items or bring missing items. Climbing jabl Omar... Read more

Very nice rooms and reception, and room service. Cleaning staff was cutting corners and we had to ask them to refill items or bring missing items. Climbing jabl Omar is bit demanding but if you are fit it should be easy. Not recommended for people with wheel chair or elderly as even shuttle service will drop you on the hill. Breakfast was good with wide variety. Read less

The hotel is good, rooms are very neat and clean. my Suite was luxurious and beds were very comfortable. The Bathrooms were clean and spacious. Location is not that... Read more

The hotel is good, rooms are very neat and clean. my Suite was luxurious and beds were very comfortable. The Bathrooms were clean and spacious. Location is not that great especially for elderly people. Lot of flies were in the room and bathroom. Read less

Rooms were very spacious and clean. The staff were so helpful and friendly. The best thing was breakfast as it had a variety for adults and children. The pastries were... Read more

Rooms were very spacious and clean. The staff were so helpful and friendly. The best thing was breakfast as it had a variety for adults and children. The pastries were so yummy. Definitely will come a again!! Read less

Absolutely amazing stay and brilliant service! In-detail review below: Check-In Experience 5/5 We were a family of 5 (Adults) and we checked in around 12.30am and the hotel lobby was quiet. Luggage... Read more

Absolutely amazing stay and brilliant service! In-detail review below: Check-In Experience 5/5 We were a family of 5 (Adults) and we checked in around 12.30am and the hotel lobby was quiet. Luggage was offloaded by the staff and taken inside and was told to check-in at the reception. Was greeted well and I provided by booking details to the receptionist. He was very attentive and answered any questions I had. As we had two rooms booked, he asked if we would like to have the rooms on the same floor. Paid the remainder of the rooms via credit card which went smoothly. Took around 10 minutes for the whole check in process which was very good. Rooms 4/5 Rooms were perfect and clean. We were given a 4-bed room for 3 of us which was ample. and a 2-queen bed for the ladies. View was partial haram which was good. Some amenities listed on Booking.com were not present such as the slippers and bathrobe but we weren't too concerned about these. Only given 4/5 for this because someone else might require these amenities and if they are listed they should be provided but weren't big of a deal for us. Also one out of the two rooms booked did not have any drinks or snacks in the mini fridge although the other room did. Laundry Service 5/5 Quick and efficient and offered us free ironing and folding which are usually charged. Could not complain about this service as it was perfect as you'd expect. Customer Service 5/5 Calls from the room landline were answered immediately and always helpful on the other side. All queries answered thoroughly. Shuttle Service 4/5 24-Hour shuttle is a good service to provide, however was not as expected as it only takes you to the flat part near the shops at the bottom. Does not take you the front of the marbled area of the masjid. So you still need to walk around 4-5 minutes to get to the marbled area. Sometimes takes very long to come especially in the late night hours between 1 and 4am. Read less

I was booked at the Double Tree Hilton Hotel and when I arrived in Makkah I was transferred to the Hilton Convention Hotel without prior notice or a letter stating... Read more

I was booked at the Double Tree Hilton Hotel and when I arrived in Makkah I was transferred to the Hilton Convention Hotel without prior notice or a letter stating that the hotel will be changed. I had to wait in the lobby of the hotel for three hours after a long travel trip under the pretext that my reservation information had not been transferred from the first hotel (Double Tree) even though the hotel had been booked a whole week in advance. I just want to notice that it will be my first and last experience of this bad hotel The rating on the reservation sites page and Google Maps will be poorly rated + never mention this place to anyone Regards , Read less

The service was beyond unsatisfactory. The rooms hygiene was clearly not taken into consideration, as the room was very dirty to the point that I found mold in the fridge.... Read more

The service was beyond unsatisfactory. The rooms hygiene was clearly not taken into consideration, as the room was very dirty to the point that I found mold in the fridge. The hotel had let go around 80% of the workforce according to the reception but that’s in no way an excuse. Read less

Excellent hotel and amenities. Rooms service were kind enough to borrow us a microwave for our stay so that we could warm food for the kids in the hotel room. Hotel... Read more

Excellent hotel and amenities. Rooms service were kind enough to borrow us a microwave for our stay so that we could warm food for the kids in the hotel room. Hotel has a shuttle service to the 🕋 but I’d recommend walking down to the cafe and souvenir shop and exiting as opposed to main entrance which is a short cut. Breakfast was plentiful and ample amount of seating to facilitate. Read less

They should the exact route to enter the hotel, took me 2 hours going around the hood to know from where to enter the hotel. Also they should place Free parking... Read more

They should the exact route to enter the hotel, took me 2 hours going around the hood to know from where to enter the hotel. Also they should place Free parking for the cars. Not 250SAR for 24 hours only. Despite that, the hotel was very nice, roos is clean and spacious. The breakfast was delicious. Read less

​This hotel currently operates at a three-star level. The rooms are well-maintained and the breakfast options are enjoyable. However, a significant area for improvement is the customer service. The response time... Read more

​This hotel currently operates at a three-star level. The rooms are well-maintained and the breakfast options are enjoyable. However, a significant area for improvement is the customer service. The response time via WhatsApp is notably slow, often requiring guests to send multiple reminders to get a reply. This poor communication creates a frustrating guest experience. I also experienced a lack of responsiveness when trying to contact the hotel by phone during business hours today (24-08-2025). Prompt and reliable customer service is essential for a more positive stay. Read less

This hotel in Madinah truly stands out as one of the best options available. Its convenient location, just a short walk from Al Masjid an Nabawi, makes it even more... Read more

This hotel in Madinah truly stands out as one of the best options available. Its convenient location, just a short walk from Al Masjid an Nabawi, makes it even more special. I want to extend my heartfelt gratitude to Mr. Riaz Hussain and Mahamoud, who went above and beyond with their exceptional service. Their kindness and support made my stay much more enjoyable. I did encounter a small issue with the wifi range, as it was a bit challenging to connect from my room. However, I'm grateful to the team for addressing this concern so promptly and ensuring a smoother experience. Overall, it was a wonderful stay, and I appreciate the staff's efforts. Read less

The hotel is overpriced their service isn't top notch and doesn't give you that luxury feel, they are only charging this much due to being nearer to Haram (10 min... Read more

The hotel is overpriced their service isn't top notch and doesn't give you that luxury feel, they are only charging this much due to being nearer to Haram (10 min walk); the internet service is going to give you a headache (literally it's that bad). The rooms smell of cigarettes and the pillows and bedcovers are just dirty, they don't give a nice feel at all. The pillows are too hard aswell I was literally using the extra blanket in the room as a pillow for the 8 days I stayed here. Overall, I wouldn't recommend this to anyone really, never booking this again. PS. Don't fall for the pictures they have posted, the real thing is quite different. Read less

Clean The hotel is clean and easy to deal with. I asked to change the room to another one and they changed it. The staff are cheerful and helpful, especially... Read more

Clean The hotel is clean and easy to deal with. I asked to change the room to another one and they changed it. The staff are cheerful and helpful, especially Subaih. Thank u Read less

I feel this hotel in needs to upgrade in many ways as I been told that all rooms have this bath tub showers which is not up dated... Read more

I feel this hotel in needs to upgrade in many ways as I been told that all rooms have this bath tub showers which is not up dated as a walk in shower is more suited because I see lots of guests elderly and on the bath tub showers one fall or slip is dangerous no rail to hold so hope the hotel changes this. As fir other we are 3 guests and have only two cups fir tea or coffee and when asked I was told each rooms has 3 lol like a joke toilet paper u are given two gir 3 or more people another joke tea bags same 2 3 or more that the amount of tea bags and sugar u get reading all reviews there is lots of improvement to be done overall from management to bell boy ethics service communication and humility I been here and I see lots of tourists but they are elderly they need guidance so staff need to know language and knowledge to handle it care fir elderly people. Read less

It was awful. The rooms were a disgrace. I am currently staying at this hotel and there has been constant issues the second we checked in. The entire room smelt... Read more

It was awful. The rooms were a disgrace. I am currently staying at this hotel and there has been constant issues the second we checked in. The entire room smelt of cigarettes despite asking for assistance from staff. We asked to change rooms yet there was the same situation. The bathroom was horrible with mould marks everywhere. Clearly nothing has been cleaned before we came in because the floors and the doors were very dirty. The shower was absolutely disgusting, the water kept falling out everywhere. The toilet seat broke which we had to call housekeeping for and yet there was issues with it. Hygiene levels need to be improved immediately as we felt very uncomfortable from the very beginning. There is very limited supply of products. In a 4 guest bedroom, they only provide one toilet tissue and when asked for more they always get very hesitant. This is for sure not a 5 star hotel it is more a 1 star. Read less

- If cleanliness and comfort matter to you, do not stay here- The only positive aspect of this hotel is its location—everything else was a complete disaster. The staff were uninterested... Read more

- If cleanliness and comfort matter to you, do not stay here- The only positive aspect of this hotel is its location—everything else was a complete disaster. The staff were uninterested and unhelpful, providing little to no assistance throughout our stay. The rooms were in an appalling state. The bathrooms were outdated, dirty, and barely functional, with showerheads that hardly worked. The mattresses were filthy, and, to make matters worse, several members of our group ended up covered in bed bug bites. The entire hotel had an unpleasant, stale odor that made it difficult to relax. We requested a room change due to a strong fishy smell in the first room, only to be moved to another room where we experienced the bed bug infestation. If cleanliness, comfort, and decent service matter to you, avoid this hotel at all costs. While the location is convenient, nothing else about this place is worth the stay. If I could give it zero stars, I would. It's a shame, because this was once a very good hotel. Read less

I’ve had the best experience in Shaza back in October. I’m very surprised to see the recent negative reviews though. I booked it from booking dot com and had no trouble... Read more

I’ve had the best experience in Shaza back in October. I’m very surprised to see the recent negative reviews though. I booked it from booking dot com and had no trouble paying at the property. Our quad room was spacious, clean and new looking. We were greeted with juices and check in was swift. We were also given complimentary fruit platter on arrival. I thought it was a one time thing only but they delivered another fruit platter to our room two days later again which was a nice surprise. The staff was super friendly and welcoming. We got our rooms cleaned whenever we wanted. The breakfast buffet was really lovely too. They have live egg station but no pancakes one. Although pan cakes and french toasts are available in buffet everyday. Karak tea was being offered by a very friendly waiter everyday who made friends with my teenage son and made sure my mum got hot tea every morning. The customer relation desk lady (forgot the name) used to call us on our room telephone to check up on us every day and to see if we needed anything. In short I absolutely loved staying there and will book it again in a heartbeat as it’s only 5-6 minutes straight walk to the gate 333/334/335. Read less

I had an amazing experience at Shaza Regency Hotel in Madinah, thanks to the incredible cleaning staff—Md Baijid Mia, Sumon Vai, and Emon Rana. They were ever helpful, always ensuring... Read more

I had an amazing experience at Shaza Regency Hotel in Madinah, thanks to the incredible cleaning staff—Md Baijid Mia, Sumon Vai, and Emon Rana. They were ever helpful, always ensuring that everything was spotless and well-maintained. Their attention to detail in cleaning was truly impressive. More than that, they were extremely respectful, kind, and professional, always greet us with a warm attitude. It’s clear that they take pride in their work, and I truly appreciate their efforts. Exceptional service from exceptional people! Also thank you to the amazing restaurant staff who have been nothing but helpful throughout our stay Mohamed GABR and Lokman. Read less

I stayed at this hotel for six days, and overall, it was a pleasant experience. The room size was good, especially for a group of four. We had a four-bed room,... Read more

I stayed at this hotel for six days, and overall, it was a pleasant experience. The room size was good, especially for a group of four. We had a four-bed room, which we converted into a master bedroom, and it provided us with ample space, even for dining in between. The location is also convenient, as it takes around 5 to 6 minutes to reach the Haram. I wouldn’t call it a bad hotel at all, and it served its purpose well for our stay. Read less