The hotel is really nice and clean. The in-house restaurant Zafaran is very good with a large selection of food from buffet for breakfast and dinner, and the waiters, supervisors... Read more

The hotel is really nice and clean. The in-house restaurant Zafaran is very good with a large selection of food from buffet for breakfast and dinner, and the waiters, supervisors and staff are very friendly and efficient. The housekeeping staff especially Mr. Ashraf was very helpful and took good care of us. He came by everyday to clean our room and provide water bottles and fresh towels. He made us feel comfortable and safe. The front desk and reception staff could do a little better with their customer service and willingness to help. But overall, I would definitely recommend this hotel. Read less

We’re starting in room 1830 and the amenities and the service are super nice! The breakfast is nice with many options and the staff is super welcoming. The whole is... Read more

We’re starting in room 1830 and the amenities and the service are super nice! The breakfast is nice with many options and the staff is super welcoming. The whole is welcoming and provides service with a smile. Ashraf Sardar, our room service person, was super helpful and nice! He came everyday and checked on us to make sure everything was set and talked to us and gave us recommendation for places. 10/10 service! Will definitely be coming back 😊 Read less

We stayed at this hotel during our Hajj trip. The staff here is extremely kind and friendly. Whatever you ask they oblige. Food variety was tremendous. Made to order... Read more

We stayed at this hotel during our Hajj trip. The staff here is extremely kind and friendly. Whatever you ask they oblige. Food variety was tremendous. Made to order omelette for breakfast was a huge hit with the family. Recommended! Read less

My recent visit to DoubleTree by Hilton Makkah was absolutely outstanding, thanks to the exceptional service and warm hospitality of your team. A special highlight of my stay was Hanouf, whose... Read more

My recent visit to DoubleTree by Hilton Makkah was absolutely outstanding, thanks to the exceptional service and warm hospitality of your team. A special highlight of my stay was Hanouf, whose genuine hospitality and attentive care truly made me feel welcome and valued. Her professionalism, kindness, and willingness to go the extra mile left a lasting impression. Her warm demeanor and personalized attention made my experience at the hotel unforgettable. I would also like to extend my sincere gratitude to Hatin and Muhammad for their smooth and efficient check-in process. Their professionalism, friendliness, and attention to detail ensured a hassle-free arrival, setting the perfect tone for my stay. Throughout my time at the hotel, I was impressed by the warm atmosphere, cleanliness, and comfort of the facilities. The team’s dedication to guest satisfaction was evident in every interaction. Overall, my experience at DoubleTree by Hilton Makkah was truly exceptional, and it’s clear that your staff’s dedication and hospitality are key to your success. I highly recommend this hotel to anyone visiting Makkah and look forward to returning in the future. Thank you once again to Hanouf, Hatin, Muhammad, and the entire team for the hospitality. Read less

This is our second omrah as a couple, when we went omrah for our first time, a hotel we will not name was terrible, very far, and left us ill.... Read more

This is our second omrah as a couple, when we went omrah for our first time, a hotel we will not name was terrible, very far, and left us ill. We promised to make up for our terrible experience by booking in a prestigious high profile hotel, our choice was Hilton Double Tree Jabal Omar. Location: Was great all in all compared to other hotels, it’s approximately 500 meters away from the haram. Rooms: Our room was pretty pristine and clean, so dirt was to be found, the beds and sheets were spotless. The view from the windows was mesmerizing. Service: Service was great, no complaints at all. The staff are very attentive to the needs of the guests. Restaurant: Food was palatable and good, but nothing special. It does lack variety, it could use more protein. The restaurant staff were very kind, we want to give a huge shoutout to Saddam, he was very cooperative and caring. Read less

Great place, very clean, the service was amazing. The Breakfast contain variety of food but the pastry was the best.. It has bus services for the trip from Alharam. But... Read more

Great place, very clean, the service was amazing. The Breakfast contain variety of food but the pastry was the best.. It has bus services for the trip from Alharam. But we like going by foot .. not far from Alharam just 5 minutes away.. I really recommend it and definitely will book again. Read less

I was working during the construction of DoubleTree hotel until the handing over in 2020 but today it was the first time to visit the hotel as a guest after... Read more

I was working during the construction of DoubleTree hotel until the handing over in 2020 but today it was the first time to visit the hotel as a guest after operation. I’m so grateful for the excellent service and the great welcoming attitude from all hotel staff especially Ms. Mardia in reception and Islam in concierge. Bus transportation to and from Haram was always available 24 hours. The breakfast was amazing and diversified. The welcoming cookies was so delicious. Rooms were so clean and new. Mattresses were so soft. I enjoyed my stay in Doubletree hotel. Thanks for your great and extraordinary service. Read less

Had a wonderful experience with the staff specially in the restaurant Mr. Saddam and Mr. Farooq were really accomodating. What I loved most was about the shuttle service that you... Read more

Had a wonderful experience with the staff specially in the restaurant Mr. Saddam and Mr. Farooq were really accomodating. What I loved most was about the shuttle service that you guys give. Looking forward to visiting again along with my family as well! Read less

We enjoyed our stay at the hotel very much. Excellent rooms and frequent shuttle to the Grand Mosque. Very nice reception staff Excellent service throughput especially from Mr Sadam and... Read more

We enjoyed our stay at the hotel very much. Excellent rooms and frequent shuttle to the Grand Mosque. Very nice reception staff Excellent service throughput especially from Mr Sadam and Mr Alsayed which were very courteous at Zafran restaurant. Also many thanks to Thamal and Mr Usman Miah from room service. Thank you thank you Read less

The rooms were a bit tired but very comfortable. The most comfortable bed I've ever slept in. Room service and housekeeping were always instantly on hand and helpful during what must... Read more

The rooms were a bit tired but very comfortable. The most comfortable bed I've ever slept in. Room service and housekeeping were always instantly on hand and helpful during what must be an extremely busy time. The kind and polite staff make this hotel a very comfortable experience. It is a little bit difficult to get to the Haram for those wishing to pray in the main Mosque but the shuttle buses that leave every two minutes make things very easy. Read less

Excellent service, Really nice rooms it gets cleaned without you even having to mention it Breakfast was amazing 10/10 lots of great options friendly staff special thanks to Mahmoud Salem... Read more

Excellent service, Really nice rooms it gets cleaned without you even having to mention it Breakfast was amazing 10/10 lots of great options friendly staff special thanks to Mahmoud Salem for an amazing stay. P.s They have some really great cookies at the reception just got to ask. Read less

Entrance and lobby area is beautiful. Very nice rooms but furniture (like chairs and sofas) had stains, even in the lobby. Bus service is amazing! Always available and drops off... Read more

Entrance and lobby area is beautiful. Very nice rooms but furniture (like chairs and sofas) had stains, even in the lobby. Bus service is amazing! Always available and drops off at a convenient location, just in front of the haram. Breakfast was great tho I think it can use a little more variety and some less meat dishes. Overall good experience. Read less

It was a great stay for 4 days and the rooms which we got was amazing and too huge. Housekeeping was done without any call. Breakfast buffet was so yummy. One more thing... Read more

It was a great stay for 4 days and the rooms which we got was amazing and too huge. Housekeeping was done without any call. Breakfast buffet was so yummy. One more thing the support we received to upgrade to standard room from Mrs.Merida at the reception during check in was never forgettable.She supported as a family member from Day-1 till check out and we were so lucky. Shuttle service was too good and you can expect every 2 minutes. Never ever miss to have the delicious cookies which are so 😋 Read less

Spacious rooms, we got a free room upgrade which was a nice gesture. The reception and restaurant manager - Mr. Taher was very courteous and took extra care so that we... Read more

Spacious rooms, we got a free room upgrade which was a nice gesture. The reception and restaurant manager - Mr. Taher was very courteous and took extra care so that we were served well. Special mention to the shuttle service, there was a shuttle every minute that we didn't even have to wait to and fro. The only downside was the housekeeping ,we felt that the rooms could have been cleaned and maintained better Read less

The hotel is relatively new. It is beautiful and the staff are courteous. The staff do their best to make the clients happy. The negative thing here is that... Read more

The hotel is relatively new. It is beautiful and the staff are courteous. The staff do their best to make the clients happy. The negative thing here is that there's a constant stench from the drainage holes in the bathrooms, it's very disgusting. It's a short walk to the Haram and the hotel pro ides a bus shuttle to convey the elderly as well. The shuttle isn't reliable however and clients have to join the shuttle for the nearby Marriot and Hilton hotels. It would be good if the management can work harder on the housekeeping service and the rooms aren't exceptionally cleaned by the staff. I'm not even sure the housekeeping staff use an hoover there's dirt on the floor. I had to request a room change due to cleanliness. Y Read less

Nice hotel v cute inside. Hotel doesn’t provide things for children in family rooms as stated on their website but other than this everyone is friendly and will try and... Read more

Nice hotel v cute inside. Hotel doesn’t provide things for children in family rooms as stated on their website but other than this everyone is friendly and will try and help you and nice selection for breakfast and short distance to haram with buses available all the time. Read less

Actually I didn't really stay here. I incidentally found out that this hotel transferred my booking to another hotel. The hotel acted on their own without informing me in advance... Read more

Actually I didn't really stay here. I incidentally found out that this hotel transferred my booking to another hotel. The hotel acted on their own without informing me in advance and without notifying me after the change they did. I accidentally found it out the morning of my intended check-in day. Moreover their phone line is never responding as I desperately tried calling them to inquire on this surprising change!! The other hotel "Hilton Makkah and Convention Center" was another example of how bad hospitality can be. I will write a seperate review on their page!! Read less

I booked this property for my stay in Makkah and I figured out this hotel is closed. Just a day before my arrival someone called me from the hotel and... Read more

I booked this property for my stay in Makkah and I figured out this hotel is closed. Just a day before my arrival someone called me from the hotel and told me that I will be moved to an another property which was extremely old and dirty. Wonder why would they let the guests book this hotel when it’s not operating. They make you book thinking you’re booking a new hotel but then end up sending you to old property! They are trying to play with customers. Really disappointing, Read less

Loved the stay at the hotel. Excellent staff and room was extremely good. We booked deluxe king which was very spacious. Breakfast was too good with lots of variety. Shuttle... Read more

Loved the stay at the hotel. Excellent staff and room was extremely good. We booked deluxe king which was very spacious. Breakfast was too good with lots of variety. Shuttle service was very good. 3-4, minutes bus ride to Haram mosque. Couple of minutes walk from that stop to King Fahad gate. Would be looking forward to stay there again definitely. P.s: forgot to mentuon that you get cookie treats on your welcome to hotel 👍❤️ Read less

Great sized rooms, good value for money, good location with super shuttle service which is regular. Could do with greater variety of food selection during buffet times to include... Read more

Great sized rooms, good value for money, good location with super shuttle service which is regular. Could do with greater variety of food selection during buffet times to include juices, fruit, more intercontinental food and not just catering for groups. Better cleaning could be beneficial. Better in room coffee selection to include coffee not just only decaf coffee. Otherwise, very good service. Read less

The is beautiful, spacious & clean hotel. But the housekeeping service is very very poor and bad. Been told about water in the room be given once a day, but... Read more

The is beautiful, spacious & clean hotel. But the housekeeping service is very very poor and bad. Been told about water in the room be given once a day, but we haven't get our water for the next day. Called many times & the housekeeper promised to send it to our room but non showing. So sad having a very prestigious hotel but with VERY BAD HOUSEKEEPING SERVICE. Room also not very clean after get a housekeeping. Expecting a great superb service from this hotel but disappointed instead. Improve your housekeeping service please. Thanks. Read less

This has been the hotel with the best service I have ever experienced in KSA. The care for the customer is unlike any other. Staff are friendly and warm. The... Read more

This has been the hotel with the best service I have ever experienced in KSA. The care for the customer is unlike any other. Staff are friendly and warm. The room was clean and comfortable. Breakfast was amazing and delicious. A definite favorite in my hotel listings and I will be sure to consider returning soon for another stay here. Ample parking available in the basement, and its spacious and well organized. The location is great too. An overall superb experience. Read less

My recent stay at the Crowne Plaza Madinah by IHG was absolutely wonderful! From the moment I checked in, the staff were incredibly friendly and helpful. Great hospitable... Read more

My recent stay at the Crowne Plaza Madinah by IHG was absolutely wonderful! From the moment I checked in, the staff were incredibly friendly and helpful. Great hospitable service from Zahir Faraz at the breakfast area ,Rima and benzair in reception desk , Mr Hussain and all member of staff we met . The room was impeccably clean, spacious, and had all the amenities I needed. The location was also perfect, within easy walking distance of prophet’s Mosque. I highly recommend this hotel to anyone looking for a comfortable and enjoyable stay! Read less

I had a wonderful experience at the Crowne Plaza. From the moment I arrived, the service was exceptional, and the staff went above and beyond to ensure my stay was... Read more

I had a wonderful experience at the Crowne Plaza. From the moment I arrived, the service was exceptional, and the staff went above and beyond to ensure my stay was comfortable and enjoyable. The rooms were spotless, spacious, and well-equipped with everything I needed. The dining options were excellent, with a variety of delicious meals and a great atmosphere. I’d also like to give special recognition to Mohammed Ashraf Uddin. His professionalism, warm attitude, and genuine hospitality truly made a difference during my stay. He was incredibly helpful, always smiling, and ready to assist with anything I needed. Staff like him are what make a great hotel experience truly memorable. Highly recommended – I’ll definitely be returning! Read less

We stayed 8 days in this hotel in Ramadan The room service was good . Room was very clean and overall all hotel service was excellent. For women's walk for haram , the... Read more

We stayed 8 days in this hotel in Ramadan The room service was good . Room was very clean and overall all hotel service was excellent. For women's walk for haram , the hotel provides good shuttle service for women's. For the mens this hotel location is perfect. The food was very delicious. In buffet restaurant Zahir Azhar gave us very good services and always made sure that we had good tea and food. And always gives us a warm welcome. Overall, it was a great experience. Read less

Our stay at Crowne Plaza Madinah was truly memorable. A special thanks to Zahir Faraz, who looked after us with exceptional care and hospitality. He made sure we were comfortable... Read more

Our stay at Crowne Plaza Madinah was truly memorable. A special thanks to Zahir Faraz, who looked after us with exceptional care and hospitality. He made sure we were comfortable and had everything we needed. The breakfast was absolutely amazing – a wide variety of options to choose from, and the karak chai was a real highlight! It was the perfect start to our mornings. The hotel itself is in an ideal location, beautifully maintained, and very peaceful. The housekeeping staff were also incredibly kind and attentive, always ensuring our rooms were spotless and welcoming. Highly recommend this hotel for anyone visiting Madinah – truly a five-star experience in every way! Read less

Breakfast was good, the rest urgently needs an upgrade. Shuttle service should be more efficient and constant. Front desk service poor. Rooms need re vamp and spring cleaning. House keeping... Read more

Breakfast was good, the rest urgently needs an upgrade. Shuttle service should be more efficient and constant. Front desk service poor. Rooms need re vamp and spring cleaning. House keeping service very inconsistent. We had to plead and eventually get angry before they would come to clean up. The room cleaning took a maximum of 5 minutes. Terrible standard. Especially with ihg promise of cleanliness. Read less

I did write a review previously which I have deleted now. First of all i was not expecting that the Front manager will read the previous review and will call me... Read more

I did write a review previously which I have deleted now. First of all i was not expecting that the Front manager will read the previous review and will call me to sort thing out for me. Mr Ahmed Asehri ( appologies if spelling is wrong) called me straight away and litreally within an hour or two after the call he sorted out the rooms. Gave me better rooms which are really good and value for money and room service is very good as well. Rooms are very good Alhumdolillah. It really feels very comfortable. Location is like 3 mins walk Room service is soo much better. I would really like to thank you to Mr Ahmed for sorting this out. Read less

The hotel entrance is beautiful, and parking is available for an additional fee. My compliment is about the elevators. There are six elevators in total. Despite the fact that the... Read more

The hotel entrance is beautiful, and parking is available for an additional fee. My compliment is about the elevators. There are six elevators in total. Despite the fact that the hotel was fully booked during our Ramadan visit, we only had to wait a few seconds for the elevator. However, the room was extremely small, the window had a small gap that allowed noise to enter, the bathroom design was a disaster, and the sink lacked a pop-up stopper. The bathroom had a nice magnifying makeup mirror with lights, but I couldn't use it because it was broken and the liquid soap holder was in the way, so I couldn't move the mirror. The bathroom layout is not suitable for a couple. The toilet is behind the door, and if someone is on the toilet and the door opens, the person's face will be hit. My final complain is about the room card. I stayed for four nights and had to reactivate the card every day. The location is great for men, but the women praying area is very far from the hotel. Read less

There is no way I could give it a 5* rating. the rooms are small, the ac doesn’t work properly and many more issues. The location is one of the... Read more

There is no way I could give it a 5* rating. the rooms are small, the ac doesn’t work properly and many more issues. The location is one of the best but other services I had to compromise. overall not up to the mark. Read less

I do not recommend this hotel at all, it has nothing of the criteria of a 5 star hotel, more of a very mediocre 3 star hotel. The room was... Read more

I do not recommend this hotel at all, it has nothing of the criteria of a 5 star hotel, more of a very mediocre 3 star hotel. The room was extremely small, it smelt musty barely even enough space to pray in, no day light the window was facing a wall. The carpet was damaged and dirty. The bathroom was even smaller, and there was no strainer on the drain, broken shower head not to mention the horrible smell of humidity. The AC made unbearable loud sounds and you couldn’t change the temperature so the room was very cold. Most of the staff was very rude and unprofessional and they wouldn’t clean your room even after asking multiple times. After many complains they “upgraded” us. The room was basically the same with the exact same problems. The reception said they couldn’t do anything about it and it’s the best they had. The food was mediocre and I noticed that the fruits weren’t even washed properly. And it’s pretty faraway from women’s masjid. This is as total scam for the expensive price we payed. Read less

A very good experience. It was more than amazing trip and the hotel is highly recommended. Rooms , staff, restaurants and hospitality are extremely excellent. Cost to benefit is very... Read more

A very good experience. It was more than amazing trip and the hotel is highly recommended. Rooms , staff, restaurants and hospitality are extremely excellent. Cost to benefit is very reasonable. I will be back in December and will be pleased to repeat this experience. Greetings to all staff and special thanks to GM Mr.Mohammed Ramadan. Read less

The rooms are small, like very small. We had 2 adults and a baby and we changed rooms 3 times because something was wrong with the rooms. Either fridge was... Read more

The rooms are small, like very small. We had 2 adults and a baby and we changed rooms 3 times because something was wrong with the rooms. Either fridge was not working or had a funky odor to it or the air conditioning was not working. The bellmen were super nice though and so were the front desk staff. Breakfast is standard, nothing fancy. Read less

Excellent staff and customer service. It is like home away from home . Very polite and helpful staff no matter if reception, restaurant or room service . Breakfast and lunch... Read more

Excellent staff and customer service. It is like home away from home . Very polite and helpful staff no matter if reception, restaurant or room service . Breakfast and lunch 100% healthy and fresh . Staff at reception desk is amazing , bilingual therefore no issue communicating in English. Would definitely recommend anyone who wants to visit Madina must stay at Crown Plaza Hotel . Read less

Beautiful hotel, clean and great service. Rooms are a bit small. The location with regards to the distance from Masjid Nabawi is excellent for men but very far for ladies.... Read more

Beautiful hotel, clean and great service. Rooms are a bit small. The location with regards to the distance from Masjid Nabawi is excellent for men but very far for ladies. The view from our room was excellent as we could see the green dome. Read less

We booked three rooms and none of these was ready when we arrived. When we did get rooms one had bad smoke stink. That room was changed... Read more

We booked three rooms and none of these was ready when we arrived. When we did get rooms one had bad smoke stink. That room was changed and changed once again because bathroom was too small. All rooms were not close to the standard you expect for 5 stars establishment. Room service took ages. Room amenities were extremely poor. Beds were uncomfortable. TVs are old style and do not have the facility to mirror. Cleaning staff was good but that did not improve the overall experience specially when you have stayed in ihg properties elsewhere. Building is tired and worn. It is not very close to haram. Breakfast is not bad. Read less

Avoid this hotel at all costs! We were at this hotel during the first few nights of Ramadan 2022. We asked for the room to be cleaned on on the... Read more

Avoid this hotel at all costs! We were at this hotel during the first few nights of Ramadan 2022. We asked for the room to be cleaned on on the second day but that never happened. We ran out of toilet paper and when we asked for more it was never forthcoming. The people at their reception also gave another guest a key to our room so we were awoken one night by a stranger entering our room. My wife never felt safe in the hotel after that. When I complained about this and a lack of room service they just gave us complementary tea and fruit, like that made up for it! On the last day I asked the reception to provide me the email address for the manager so that I could email him about our horrendous experience at the hotel. The receptionist refused to give me his email address and handed me a random business card, telling me to write my message on the back of the card! This is was the worst experience I've had at a hotel anywhere in the world. The interior of the hotel is dated and the staff have an overly relaxed attitude to customer service. This is meant to be a 5* hotel! Read less

Amazing team... excellent service.. extremely professional. I was very impressed with everyone starting from the smooth check in all the way through room service. Staff at the restaurant are very helpful... Read more

Amazing team... excellent service.. extremely professional. I was very impressed with everyone starting from the smooth check in all the way through room service. Staff at the restaurant are very helpful & full of energy. Cannot ask for more Well done Read less