Overall, the service was great, especially considering the large number of guests they serve. The staff were helpful and the location is excellent for pilgrims. However, a couple of things could... Read more

Overall, the service was great, especially considering the large number of guests they serve. The staff were helpful and the location is excellent for pilgrims. However, a couple of things could be improved. There was a unpleasant smell coming from the kitchen sink pipes, which affected the overall room atmosphere. Also, the towels had a strange odor the last time they were changed — it made me question whether they were freshly laundered. Despite these minor issues, I still appreciate the overall hospitality and hope these details will be addressed for an even better experience. Read less

We recently visited Makkah for Umrah with my family and had a truly wonderful experience. The location was perfect — just a short walking distance to the Holy Kaaba, which... Read more

We recently visited Makkah for Umrah with my family and had a truly wonderful experience. The location was perfect — just a short walking distance to the Holy Kaaba, which made it very easy and convenient for us, especially when having 2 kids (8 & 6 y.o.) The service was excellent throughout our stay. A special thanks to our brothers in the kitchen and housekeeping, especially Amir Hamza and his team, for their outstanding hospitality and care. The only minor point to mention is the elevators in the Clock Tower (not the hotel itself). Since there are many attractions and shops on each floor of the tower, it sometimes takes a little while to get an elevator up to the hotel’s reception. Overall, we had a great time and are truly grateful for the wonderful service. Highly recommended! Read less

5 stars Our experience at Zamzam Pullman Makkah was nothing short of amazing. We arrived in Makkah as early as 6 am and, although early check-in wasn’t available until 9, the... Read more

5 stars Our experience at Zamzam Pullman Makkah was nothing short of amazing. We arrived in Makkah as early as 6 am and, although early check-in wasn’t available until 9, the front desk kindly provided us access to the lobby restrooms so we could freshen up before performing our Umrah. After completing our Umrah that morning, we returned to the front desk around 9:30 and were greeted by the lovely Rawabi, who checked on early check-in availability for us. Alhamdulillah, there was a room ready and we were able to check in much earlier than the standard 4 pm—this made such a difference after our long journey, and we were so happy and grateful! The room itself was spotless and comfortable, the breakfast offered a wide variety of delicious options, and all the staff were kind and welcoming. And of course, the location is absolutely ideal—just steps away from the Haram, making it incredibly convenient for every prayer. Thank you, Zamzam Pullman, for making our family’s Umrah experience so smooth and unforgettable! 🩷💐 Read less

Overall, I would rate this hotel a 7/10, primarily for its excellent location, efficient housekeeping, well-provided amenities, and satisfying breakfast selection. However, there are a few areas that could use... Read more

Overall, I would rate this hotel a 7/10, primarily for its excellent location, efficient housekeeping, well-provided amenities, and satisfying breakfast selection. However, there are a few areas that could use improvement. 1. I was surprised to find that the reception staff asked for a review—possibly for their KPI—before assisting guests. This is unexpected behavior, especially for a five-star hotel. 2. We encountered an issue trying to book a buggy through our Umrah app, which required a Saudi number that we didn't have at the time. When we asked the counter staff if they could offer any assistance, their response was simply, "Wallah, I can't help," before resuming their conversation with friends. I felt somewhat dismissed, as even if they couldn’t book it for us, they could have at least suggested an alternative solution. Overall, I found that many of the staff members did not meet the service standards expected of a five-star hotel. I hope the hotel management will put extra attention on this matter Read less

I had a pretty good experience with Pullman Zam Zam. This was the first time I used this hotel and can honestly say apart from a few issues that are... Read more

I had a pretty good experience with Pullman Zam Zam. This was the first time I used this hotel and can honestly say apart from a few issues that are possibly out the hotel chains control, it was great. The rooms are spacious enough for 4 people. The single beds are a very decent size and are more likely 3 1/4 beds, which I loved. The best thing about the location is it classed within the Harram and has speakers connected directly to the room and you can hear and azaan and recitation. The check in process was unnecessary long, the reservation had been made 2 months in advance and an accessible room was requested, however, this was not made available for us on check in. I was disappointed to find out there are only 4 accessible rooms in this monster of a hotel. The room service was great, they have a great bunch of guys providing a great service. Breakfast was decent, the lifts in the hotel worked great, but the clock tower ones that we use to get to the hotel reception floor were very temperamental. The clock tower lifts are as expected super busy at times causing some delays. My biggest disappointment was the basement drop off and pick up location floor which is -2 from the clock tower lifts. This area is so dangerous and it is absolutely shocking how this planned out. There are so many vehicles coming and going and majority of those are for hotel customers of several big chains, however, the drivers are not allowed to park as they will get a fine. Proper lanes and parking space should be created so families can load or offload their families and luggage with ease the location is amazing, coming out the clock tower you are directly facing the Kind Abdul Aziz gate and can see the kaba. Hotel chain needs to improve on providing more accessible rooms and try and organise the parking, loading and offloading of passenger to make the customer experience a lot better. Staying here did feel like it was a 5 star hotel, thanks and I would definitely consider staying there again. Read less

We had a wonderful experience at Pullman Zamzam Makkah. After performing Umrah, we arrived in the middle of the night and were exhausted. Rawabi at the front desk went above... Read more

We had a wonderful experience at Pullman Zamzam Makkah. After performing Umrah, we arrived in the middle of the night and were exhausted. Rawabi at the front desk went above and beyond to assist us. She worked diligently for nearly 4 hours to arrange an early check-in, and we are incredibly grateful for her kindness and effort. Her warm and professional service truly stood out. The hotel’s location is unbeatable—situated within the iconic Clock Tower complex, it’s just steps away from Masjid Al Haram and the Kaaba. Having everything so close made our stay even more convenient and spiritually fulfilling. The buffet breakfast was also excellent, offering a variety of delicious options. It was definitely worth adding to our stay. Highly recommend this hotel for its exceptional service, prime location, and hospitality. Read less

Very convenient to Masjid Haram, has excellent room condition and very well maintained. However, it was their customer service we were happy about the most. Basem Almaghrabi greeted us with... Read more

Very convenient to Masjid Haram, has excellent room condition and very well maintained. However, it was their customer service we were happy about the most. Basem Almaghrabi greeted us with a warm smile and checked us in professionally and very courteously. He answered all our questions patiently and told us how they were a call away if we needed anything. House cleaners (3303) Parvez and Masud were helpful and nice as well! Views of the city from our rooms were nice as well! Read less

This was a terrible experience. Broken shower. No help in getting a new room or repairing the problem. Bugs in the rooms. Lights not working. No temperature control in the... Read more

This was a terrible experience. Broken shower. No help in getting a new room or repairing the problem. Bugs in the rooms. Lights not working. No temperature control in the air conditioner. I was travelling with family and one night after Umrah the water in the shower was dirty. This was at 2am. Nobody responded to my complaints so I went to reception at 2:30 and spent half an hour trying to get the staff to at least give me a place to shower since they could not resolve the issue. Finally they gave me a room to shower in. This room had bugs in it. Then I had them move me into a new room so that I could have usable running water. Around 5am they sent me to a new room, but when I walked in there were already people living there who I had to have an awkward encounter with. Finally I had them give me yet another room. By this time it was 5:30am. This room like all the others is in bad condition and poorly cleaned. Many of the lights in the room are not working. Worst of all I have seen bugs crawling around this room. Throughout the hotel I have seen many other angry guests and the whole place is in chaos. By far the worst Pullman I have ever stayed in (I am an Accor member and regularly stay in the chain). Read less

The staff were very supportive. the view was extraordinary. the room service were very fast. i have one of my best experiences. i don't not recall the staff name at... Read more

The staff were very supportive. the view was extraordinary. the room service were very fast. i have one of my best experiences. i don't not recall the staff name at morning check in he was wonderful and supported. I would recommend any one to stay in this hotel. i could give more than 5 stars I would give. Read less

During my recent stay at the hotel, I experienced a mix of positive and negative aspects. On the positive side, the room was very spacious and had a great view. The... Read more

During my recent stay at the hotel, I experienced a mix of positive and negative aspects. On the positive side, the room was very spacious and had a great view. The cleanliness was also impressive, making our stay comfortable and enjoyable. The breakfast buffet offered a good variety of choices to select from, making the dining experience a pleasant one. On the flip side, the check-in process was slow, and we had to wait for a long time due to the rush and the limited number of receptionists available. The customer service was also not up to par as they took a very long time to respond to our calls. One of the main issues we encountered was the delay in receiving our bags, which we only received after contacting customer service. Moreover, the items on the menu were quite expensive, which was a bit of a letdown for us. We were expecting to have more affordable options to select from, but this was not the case. Overall, the hotel has its ups and downs. While the spacious and clean room and the breakfast buffet are commendable, the slow check-in process, poor customer service, and expensive menu items were a bit of a letdown. Read less

The reception staff is worse than them. There is no suggestion that you ask them for a coffee shop who supplied their sideburns and ignored the customer... I mean, my... Read more

The reception staff is worse than them. There is no suggestion that you ask them for a coffee shop who supplied their sideburns and ignored the customer... I mean, my family paid 30,000 riyals for a 5-day right and a presidential suite... They did not prepare the suite for us and put us in a small room for the first two hours to wait for the room, and then they moved us to a suite Wrong It’s smaller than what we paid for and they said it’s normal for you to sit there on the first day. After we argued with them, they decided to give us the suite… I mean, they tired us out of normal, and we felt like we were sitting in a 5-star hotel… The staff are overbearing, and I advise them to take intensive courses Read less

This is a shabby, dirty, downtrodden 2 star motel. Don't get deceived by the pictures or their reception. The rooms dirty and pathetic. Oh and the elevators are another story.... Read more

This is a shabby, dirty, downtrodden 2 star motel. Don't get deceived by the pictures or their reception. The rooms dirty and pathetic. Oh and the elevators are another story. It takes arou d 30 minutes to get to reception where you catch another elevator to go to rooms. Cleanliness/comfort/price/accessibility = -10 Read less

Not worth it the price. Rooms are out dated very old furniture needs renovation. Dirty carpets and sewage smell in washrooms. Checked in on 17th August 2022 and was disappointed... Read more

Not worth it the price. Rooms are out dated very old furniture needs renovation. Dirty carpets and sewage smell in washrooms. Checked in on 17th August 2022 and was disappointed the first time I saw the room or suite. Service is really poor room service or reception will never pick your phone. Not worth the price that we paid for a 5-star hotel. There are way better 5 star hotels than this one I won't recommend it to any one. My experience was very bad. Only the location is good other than that not worth it. Read less

It was excellent. Bathroom was a bit small. But over all was good. Ola was so good in helping guest and especially me and my family in every aspect of... Read more

It was excellent. Bathroom was a bit small. But over all was good. Ola was so good in helping guest and especially me and my family in every aspect of my stay. She is amazing girl hard working. May Allah bless her. Amen Read less

Easy to access food at breakfast. Need more variety in hot food and other cold food. Friendly staff and very helpful in the restaurant for breakfast. Spacious eating area and comfortable. Decor is... Read more

Easy to access food at breakfast. Need more variety in hot food and other cold food. Friendly staff and very helpful in the restaurant for breakfast. Spacious eating area and comfortable. Decor is very old and dated in the rooms and smells musty. AC and lights didn't work properly. Only location is good as it's very close to the Haram. Read less

Did not reach the expectations of a 5 star hotel. We stayed in a classic 2 bed room. Table was wobbly, bathroom door handle broken, toilet seat loose, bathroom drain... Read more

Did not reach the expectations of a 5 star hotel. We stayed in a classic 2 bed room. Table was wobbly, bathroom door handle broken, toilet seat loose, bathroom drain open so you could see inside pipe, sink drain not working and shower dirty with stains. Maintenance of the rooms was neglected overall. Took so long to get to the floor you wanted or wait for the lift to arrive it didn't feel like 5 star experience at all. 2 star because housekeeping was great and they did their job well when requested. We did have overflowing bin for 1 day as housekeeping didn't come. Our 3-4 star hotel in Madinah was better kept and maintained and had great housekeeping there! Plus the lifts was not as much a hassle like the 5 star one. Could do better! Read less

The hotel is rather disappointing as the rooms lack something. They seem dated and not well maintained. We stayed her for 1 night on arrival in a classic 2 bedroom so... Read more

The hotel is rather disappointing as the rooms lack something. They seem dated and not well maintained. We stayed her for 1 night on arrival in a classic 2 bedroom so not sure if the suits would be better. Still good but gets really busy and lifts are difficult to get. Taken the above into account this hotel is not worth staying at as there are better options for the same price. Service is the worst at this hotel than any other hotel I have stayed at. I would avoid at all costs and stay at another site in the clock tower. Don't waste your money. Read less

We enjoyed Alzahra restaurant it is the best thing in our stay hats up to the cleanliness and very well organized breakfast buffet and the staff were very professional they... Read more

We enjoyed Alzahra restaurant it is the best thing in our stay hats up to the cleanliness and very well organized breakfast buffet and the staff were very professional they all wearing masks very responsive to patrons need and top quality service and special thank you to Mr احمد عبد الحميد he is extremely professional and business minded person I expected him to have a great future because he deserve it! In other hand Hotel reception is lacking professionalism they are rude and always refer you to managers because they can’t handle many simple situations so have patience and ask for manager to process your reservation. Read less

Our stay at the Pullman Zamzam hotel was excellent. Clean and tidy and good value for money. Everyone was lovely. Great management. Staff were friendly, caring and pleasant. Special thanks to... Read more

Our stay at the Pullman Zamzam hotel was excellent. Clean and tidy and good value for money. Everyone was lovely. Great management. Staff were friendly, caring and pleasant. Special thanks to Asmahan for being professional and friendly and making our stay pleasant. She was always smiling and nice to our kids. We look forward to returning. Read less

Not happy at all. Worst Experience. I booked online, a Suite with Kaaba View and to my utter disappointment at the time of check in they said the room is... Read more

Not happy at all. Worst Experience. I booked online, a Suite with Kaaba View and to my utter disappointment at the time of check in they said the room is not available and they gave me another suite without Kaaba View with higher price as compare to the one I booked it. And they ensure me that they will shift me to my booked room later and then this never happened. I ended up staying in a room which I didn’t booked. I didn’t expect this unprofessional behavior from such a renowned hotel chain. Will not stay in future. Read less

Very good hospitality.. Reasonable price.. clean rooms easy checking in and out reservation from the app or by calling or other places.. Mrs. Asmahan baridi took care of us very well she let us feel as... Read more

Very good hospitality.. Reasonable price.. clean rooms easy checking in and out reservation from the app or by calling or other places.. Mrs. Asmahan baridi took care of us very well she let us feel as we at our home..she made it a pleasant and gorgeous stay.. I would like to thank her for every thing she did for us..Pullman is lucky to have a person like her. Read less

We honestly show our thanks to AbdulKhaliq. We are really fortunate to have such a sincere and cheerful receptionist with us. Thanks a ton for all your hard work and... Read more

We honestly show our thanks to AbdulKhaliq. We are really fortunate to have such a sincere and cheerful receptionist with us. Thanks a ton for all your hard work and efforts. We just want to express our heartiest thankfulness to you for being such a dedicated and responsible person that you are. Read less

We had a very good experience at Pullman Zamzam Hotel. Everything went smoothly, even though they were very busy. The staff was very helpful and attentive, especially Mr. Abdul Jabbar... Read more

We had a very good experience at Pullman Zamzam Hotel. Everything went smoothly, even though they were very busy. The staff was very helpful and attentive, especially Mr. Abdul Jabbar in the dining hall. He helped us get a table and checked on us multiple times to make sure we had everything we needed. Food was good, and had a large variety. Overall an excellent stay. Read less

I had my family in 2 rooms across from each other and we had a pleasant experience. They were quick with the check in and check out process and the... Read more

I had my family in 2 rooms across from each other and we had a pleasant experience. They were quick with the check in and check out process and the rooms were clean with no issues. The rooms were adequate for our needs and we greatly appreciated the two fridges in the room and microwave. The staff were always helpful when I asked questions. Read less

I stayed at Zamzam Medina for 10 days and had a wonderful experience. The staff were incredibly friendly and always willing to help. The hotel was spotless, and the room... Read more

I stayed at Zamzam Medina for 10 days and had a wonderful experience. The staff were incredibly friendly and always willing to help. The hotel was spotless, and the room was cleaned perfectly every day. I had a standard room, which was comfortable and well-maintained. The breakfast included was delicious, with a good variety of options. The location is excellent — very close to the Haram and convenient for everything. I would definitely stay here again. Read less

Stay was good,on arrival we encountered a few complications in terms of persons however guest relations were very helpful and ensured the issue was resolved.as part of my birthday they... Read more

Stay was good,on arrival we encountered a few complications in terms of persons however guest relations were very helpful and ensured the issue was resolved.as part of my birthday they also upgraded to junior suite. The decor is very outdated however I must say all services are on point and we did not have any issues. Breakfast was very busy but easily flowing and lot of variety. Loved how close Haram was to the hotel and good location especially for the men as the gates to mosque for men were very close! Hotel is lovely staff are amazing and I had a really good stay. Read less

I had a wonderful experience at this hotel, and I especially want to highlight Mohammed Kamal for his outstanding service. From the moment I arrived, he was incredibly professional,... Read more

I had a wonderful experience at this hotel, and I especially want to highlight Mohammed Kamal for his outstanding service. From the moment I arrived, he was incredibly professional, attentive, and always ready to help with a warm smile. His generosity and genuine care for guests made all the difference during my stay. Mohammed Kamal out of his way to offer great recommendations and made sure I had everything I needed. It’s rare to come across someone so dedicated and customer-focused. He truly made me feel at home. Thank you, Mohammed Kamal, for your exceptional hospitality — you are a true asset to the hotel! Read less

Great experience! The room was really good—clean, spacious, and very comfortable. The breakfast was absolutely delicious and excellent, with a wide variety of options to choose from. The service was... Read more

Great experience! The room was really good—clean, spacious, and very comfortable. The breakfast was absolutely delicious and excellent, with a wide variety of options to choose from. The service was top-notch and made us feel right at home. A big thanks to my friend Younus for going above and beyond to help and ensure everything went smoothly during our breakfast. His support made the experience even more enjoyable and memorable. Highly recommended! Read less

Excellent Stay at Pullman Zamzam Madinah I had a wonderful experience at the Pullman Zamzam Hotel in Madinah. The service throughout our stay was consistently good — from check-in to check-out,... Read more

Excellent Stay at Pullman Zamzam Madinah I had a wonderful experience at the Pullman Zamzam Hotel in Madinah. The service throughout our stay was consistently good — from check-in to check-out, the staff were attentive and professional. The rooms are a good size, clean, and well-maintained, offering a comfortable space to relax after a long day. Both breakfast and dinner were impressive, with a wide variety of options that catered to different tastes. A special mention goes to Mahmoud, who provided exceptional service during both breakfast and dinner. His warm and welcoming attitude really stood out and made our meals even more enjoyable. Highly recommend this hotel for anyone visiting Madinah — great location, excellent amenities, and outstanding hospitality. Let me know if you want it more formal, casual, or in a different tone! Read less

Great hotel, clean and high level service. The receptionists are very professional in dealing with guests. The welcome with a smile was from all the hotel staff. Especially Islam Naji... Read more

Great hotel, clean and high level service. The receptionists are very professional in dealing with guests. The welcome with a smile was from all the hotel staff. Especially Islam Naji 🩷 The rooms are at the peak of cleanliness and the response of room service to requests was very fast compared to the size of the hotel and the number of rooms. Thanks for the great experience Read less

The hotel is incredibly beautiful, clean, and professional. We were served by Rofiqul Islam for breakfast in the VIP room, who was really attentive and helpful, and gave us great... Read more

The hotel is incredibly beautiful, clean, and professional. We were served by Rofiqul Islam for breakfast in the VIP room, who was really attentive and helpful, and gave us great advice and service. We will definitely come back again! Read less

Great hotel, very kind and helpful staff. Clean, comfortable, and the best of all the buffet, yet with great staff like Shahid. Well spoken and kind soul. One of the... Read more

Great hotel, very kind and helpful staff. Clean, comfortable, and the best of all the buffet, yet with great staff like Shahid. Well spoken and kind soul. One of the best experiences overall. Keep up the good work guys and thank you. Read less

The waiter by this name is soo friendly and well spoken. He was so pleasant to talk to and always spoke to us during breakfast and did his best to... Read more

The waiter by this name is soo friendly and well spoken. He was so pleasant to talk to and always spoke to us during breakfast and did his best to help us every-time we needed it. Always has a smile on his face as well! Hope he gets a raise because he deserves it!!! Read less

Such a good place, everything you need is within walking distance from the hotel. And you can catch all the islamic prayers in AlMasjid Al Nabawi witch is two minutes... Read more

Such a good place, everything you need is within walking distance from the hotel. And you can catch all the islamic prayers in AlMasjid Al Nabawi witch is two minutes away from you. 💯 Read less

Excellent place for stay. Rates are reasonable. The staff is most courteous and help. All of them speak English and other languages. Specially the buffet staff provide best experience. Food... Read more

Excellent place for stay. Rates are reasonable. The staff is most courteous and help. All of them speak English and other languages. Specially the buffet staff provide best experience. Food choices can be improved by adding more Pakistani, sub continent flavor. Rooms are clean but no smoking law us not followed and imposed by the hotel. One if my room was stinking with smoke and they changed it right away. Washrooms seems to need a bit TLC. Over all great experience. Read less

This hotel is a full package. Everything was on point. They have a shuttle bus for the ladies, to make it easier for us to get to the women's section... Read more

This hotel is a full package. Everything was on point. They have a shuttle bus for the ladies, to make it easier for us to get to the women's section of haram. The location in itself is great. There's plenty of shops nearby, pharmacies, hospital etc all a minutes walk away. The service was great. They would appear moments after a request. Communication was great too. Highly recommend for a comfortable stay, to make your spiritual journey special and memorable. Read less

One of the best hotel in Madinah , great location even it’s very close to the Prophet mosque , easy check in and out , The room was so clean... Read more

One of the best hotel in Madinah , great location even it’s very close to the Prophet mosque , easy check in and out , The room was so clean with beautiful view i highly recommend it , Also the hotel team has always been friendly, patient and helpful. That impressed me the most. No matter what time of day or night, you could turn to them with all your concerns especially futon she was very helpful and very very welcoming 👍🏼👍🏼 Read less

My father and I had a mixed bag of experiences at this hotel but ended up happy with the stay. When we arrived at the location we were told that there... Read more

My father and I had a mixed bag of experiences at this hotel but ended up happy with the stay. When we arrived at the location we were told that there were no rooms at the upper floors. We were given a third floor room that hadn't properly been cleaned. We were then offered a room of the same size on the eighth floor... So obviously they didn't offer the best room to us in the first place. Another problem was that after extending for one day the hotel repeatedly called us insisting that we hadn't paid. It turned out it was a fault in their system. Finally, despite making booking for 2 people, the hotel said only one person could attend breakfast. How, in a room for 2, can you say only one person could attend breakfast? Now, despite all these problems the hotel staff did provide quick solutions and were courteous and apologetic. On the final day the hotel manager called us personally and went above and beyond in apologizing and providing us with ample time to check out. The room itself was not particularly stellar. The beds were fine and I appreciated the complimentary fruits, sweets, water and utilities like iron table, prayer rug, and so on. The bathroom could be better as I really don't like open showers. The roof floor restaurant and the staff working there are excellent. The best thing about this hotel is obviously the location. You can't beat it. Read less

We stayed here for 4 days during a very busy Winter break. Despite the crowds, our experience was very good. Monir from housekeeping made sure that our room was well... Read more

We stayed here for 4 days during a very busy Winter break. Despite the crowds, our experience was very good. Monir from housekeeping made sure that our room was well stocked and everything was clean. I would recommend this hotel based on the excellent customer service. Read less

Exceptionally bad hotel. 5 stars? Yes they only charge like a 5 star hotel. The services? Nope. Worst services ever. Despite having checked in online we waited in the queue... Read more

Exceptionally bad hotel. 5 stars? Yes they only charge like a 5 star hotel. The services? Nope. Worst services ever. Despite having checked in online we waited in the queue and finally when it was our turn we were told that the room was not prepared and to wait for 30 more minutes. After waiting for an hour. We were brought to the dirtiest room ever. Dust everywhere. The coffee machine promised was not there. We are 4 adults yet the amenities were for a single person. Despite calling for water and amenities for hours, they ARE NOT RESPONDING! I AM HERE RIGHT NOW and even after complaining to their so called managers, none of them leading me to the real one, they are just making empty promises and doing nothing Please everyone, prefer a 1 star over this one. Trust me you would get better service and cleanliness there for the best price. I am literally being humiliated here for paying such a large amount of money. I'll see if I can attach pics to show the dirtiest of the room Read less

I have rated this hotel five stars based on earlier experience as I was impressed by the hotel service and the kindness of the staff, in addition to the newness... Read more

I have rated this hotel five stars based on earlier experience as I was impressed by the hotel service and the kindness of the staff, in addition to the newness of the hotel and its great location. However, based on my new experience I have taken two stars as it did not meet my expectations this time. The rooms’ furniture deteriorated, and so is the service especially from the reception. We asked for a room upgrade, and were told that no rooms were available although it was obvious that this was not the case, and rooms were available on the Booking. I had to speak to the shift manager to get the room upgrade. The breakfast arrived cold and did not meet the request. The laundry services are very expensive even by hotels’ standard. I am keeping the three stars for two reasons: - the swift response from the shift manager and his kindness in changing the room in a very short time. - the kindness of the housekeeping staff, especially, Suhail Rana. Read less

We did online check in ages ago. Paid in advance. And yet we are here waiting for our room to be prepared while not even given priority for the online... Read more

We did online check in ages ago. Paid in advance. And yet we are here waiting for our room to be prepared while not even given priority for the online check in. We were apologized. Like really? An empty apology? What kind of 5 star hotel is this? A 1star might be better than here. Don't waste your money in staying at this hotel. Better stay at a 1 star. Sadly I have wasted my money here Read less

The stay was lovely. I tried not to report this as an experience in the city of the prophet ,but maybe this will help the management improve the services. The service... Read more

The stay was lovely. I tried not to report this as an experience in the city of the prophet ,but maybe this will help the management improve the services. The service is quicker and more courteous towards whites compared to others. Though they may have been in the line behind others or at the table,observed this more than once. This may be something that can be looked into. Apart from that the experience was lovely. Read less

My first stay here was really nice. The executive suite my family had booked was spacious and clean. Over time, it has began to become run down. My family and... Read more

My first stay here was really nice. The executive suite my family had booked was spacious and clean. Over time, it has began to become run down. My family and I found the beds in the twin room in the executive suite were extremely soft. I literally was in pain sleeping in that bed. 😞 We found writing and scrabbles on the lamp in the living room, marks and scratches on the wall. More work needs to go into this hotel. On the plus side, it's proximity to the Haram is pretty good. The walk isn't that far. Good exercise 🚶‍♂️👌 Read less