Ambience: A grand, welcoming restaurant that effortlessly blends scale and elegance. Cuisine: Excellent in variety and freshness—daily rotating menus, live stations and quality international dishes. Service: A highlight—professional, personalized attention from managers... Read more

Ambience: A grand, welcoming restaurant that effortlessly blends scale and elegance. Cuisine: Excellent in variety and freshness—daily rotating menus, live stations and quality international dishes. Service: A highlight—professional, personalized attention from managers and staff ensures memorable experiences. Value: Worth the premium for those seeking comfort, variety, and proximity to Haram. Special thanks to the F&B Director and the entire crew for going the extra mile all the time to make the guests feel right at home. Read less

A great hotel in all aspects and during Haj time with all the crowdness the service remained A -class. A great reason for such Review is also Ismail Omar the... Read more

A great hotel in all aspects and during Haj time with all the crowdness the service remained A -class. A great reason for such Review is also Ismail Omar the Restaurant manager who is a great example of work devotion and guest service. He has demonstrated many qualities in tough times how to handle the guests kindly with a smile, while dealing with a crisis effectively in no time leading his team in person working hand in hand. I have rarely seen such caliber in this area with such professional attitude. The restaurant and food are among the best things in hotel, however the hotel overall is of great service and value. Keep it up and take care of your good people. 👏👍 Read less

We were visiting from the USA, and our experience at Swissôtel Makkah was truly outstanding. The highlight of our stay was the incredible hospitality we received — especially from Mr.... Read more

We were visiting from the USA, and our experience at Swissôtel Makkah was truly outstanding. The highlight of our stay was the incredible hospitality we received — especially from Mr. Sakeer, the assistant manager, whom we had the pleasure of interacting with during the daily dining. He was incredibly welcoming, always checking in to see if everything was okay, asking if we needed anything, and offering to help in any way he could. His warm personality and attentiveness really made a difference and left a lasting impression on us. The buffet meals for both breakfast and dinner were phenomenal — so much variety, consistently delicious food, and the dessert bar was next-level. Even during the busiest times, there was always plenty to choose from, and the staff worked tirelessly to keep everything well-stocked and fresh. The rooms were beautiful and comfortable, and the in-room Adhan system was such a thoughtful touch that enhanced the spiritual experience of our trip. And of course, the location — 0 meters from Masjid al-Haram — couldn’t have been more perfect. Even in the busiest foot traffic during Hajj season, I always appreciated the location of my hotel as I knew that in just a few more feet I would be home. Every part of our stay reflected high-quality service, genuine care, and great attention to detail. We’re so grateful for the hospitality we received and would definitely return again. Read less

I had a wonderful stay at this hotel! The location is very convenient and easy to access. The rooms were clean, neat, and well-maintained. What impressed me the most was... Read more

I had a wonderful stay at this hotel! The location is very convenient and easy to access. The rooms were clean, neat, and well-maintained. What impressed me the most was the staff — they were extremely helpful, friendly, and quick to respond to any requests. The booking process was smooth and fast. I highly recommend this hotel for anyone looking for comfort, cleanliness, and great service. Read less

My stay at Swissôtel Makkah was one of the best hotel experiences I’ve ever had. From the moment I arrived, I was warmly welcomed by the front desk agent Ahmed... Read more

My stay at Swissôtel Makkah was one of the best hotel experiences I’ve ever had. From the moment I arrived, I was warmly welcomed by the front desk agent Ahmed Al Amri, who was highly professional and made the check-in process smooth and quick. He was very responsive and answered all my questions with a smile, reflecting the excellent hospitality of the hotel. I stayed in room 1223, and when it comes to cleanliness and in-room service, I would like to give special thanks to Ammar Aref from the housekeeping department. He was very attentive to the room’s cleanliness on a daily basis, paying attention to the smallest details. His attitude was respectful and polite, and he was always ready to assist with anything I needed—always with a smile and prompt service. along with the high-level services, made this stay truly unforgettable. I highly recommend Swissôtel Makkah to anyone looking for comfort, quality, and exceptional hospitality. Read less

I recently stayed at this hotel in Makkah during the last ten days of Ramadan, and it was a wonderful experience! The hotel’s service was exceptional, and the rooms were... Read more

I recently stayed at this hotel in Makkah during the last ten days of Ramadan, and it was a wonderful experience! The hotel’s service was exceptional, and the rooms were spotless. What made my stay truly memorable was a special surprise for Mother’s Day. My sister, who wasn’t with us, called the hotel from Jeddah to arrange a surprise cake for my mother and me. The customer service representative, Mr. Fares Alhazmi, handled the request with such grace and didn’t charge anything for it! The cake was beautiful, and the gesture was incredibly touching. I also want to extend my thanks to the hotel manager, Mr. Faisal, for his attentive service. The junior suite was spacious, comfortable, and offered great privacy with two bathrooms. Overall, an excellent stay Read less

Our stay was more than we would ever expect at Swissotel. This place is beyond luxurious, starting with the details of the whole interior, the experience from arrival until checkout... Read more

Our stay was more than we would ever expect at Swissotel. This place is beyond luxurious, starting with the details of the whole interior, the experience from arrival until checkout is absolute professional and welcoming. We couldn’t ask for more, Mr. Sualleh was the best host but a big well done to all the staff! Keep up this excellent work you do, and we are definitely looking forward to returning soon! Read less

Great Experience!! A must visit- Spacious rooms and toilets. Good service. Close proximity to haram 😊 Wonderful and large variety of food in buffet. One thing which needs to be included is an extra bed... Read more

Great Experience!! A must visit- Spacious rooms and toilets. Good service. Close proximity to haram 😊 Wonderful and large variety of food in buffet. One thing which needs to be included is an extra bed for family of four. As sofa-cum-bed was not so comfortable. I hope management will look into this and will be resolved on my next visit 😜 Well done team!!! Read less

I had a great time with my family,. Friendly staff… Location, Room service was good, they serve coffee and dates at the lobby that was nice, and the best thing... Read more

I had a great time with my family,. Friendly staff… Location, Room service was good, they serve coffee and dates at the lobby that was nice, and the best thing was the breakfast of this hotel too much variety of food. Will come again to this hotel 😌 Read less

I loved my stay here Very friendly and fast staff at the front desk. Very professional. Room was very spacious with the most mesmerizing view. Location of the hotel is excellent I would stay... Read more

I loved my stay here Very friendly and fast staff at the front desk. Very professional. Room was very spacious with the most mesmerizing view. Location of the hotel is excellent I would stay here again and again Read less

Amazing, hospitality the reception went out of their way we stayed here for two nights and it was such a memorable experience. We wanted to check out at 2:30 pm because... Read more

Amazing, hospitality the reception went out of their way we stayed here for two nights and it was such a memorable experience. We wanted to check out at 2:30 pm because we had an intention to pray inside haram. Requested the room staff and they were more than happy to say ok. It was a different feeling here. Read less

I don’t know how this hotel has a 4.5 stars.. this was so expensive for finding mold in the bathrooms (video and picture) the bed is not comfortable, there is... Read more

I don’t know how this hotel has a 4.5 stars.. this was so expensive for finding mold in the bathrooms (video and picture) the bed is not comfortable, there is a beep sound in every floor and they don’t turn off at night time ( video). And when we asked them to turn off they said it’s like this and they can’t do nothing. It beeps every 10-20 seconds.. you can’t sleep.. Also the windows are so dirty that you can’t see anything outside ( picture).. the minimum you should keep are things cleaned.. the safe was also locked and not working, so we didn’t want housekeeping since we had our passports in the room.. we contacted them, they could not fix and that’s it.. it’s broken. The inclusive dinner does not even include soda.. only water! I have nothing good to say. Even the short distance is not worth the money they charge. There are better options around. Sanitary and health services should be contacted for these molds.. True 5 star hotels would never be like this one. This hotel needs urgent updates.. And do you know what answer you get from them? Literally nothing! Any hotel that is 5 star would make sure things like these are working and cleaned and would at minimum provide 5 star Costumer service. I don’t know how they have a license to advertise they are 5 star hotel. That should be illegal Read less

First I have to mention that The receptionist of this hotel Rania was the nicest receptionist I have ever encountered at a hotel. She was always friendly and asked how... Read more

First I have to mention that The receptionist of this hotel Rania was the nicest receptionist I have ever encountered at a hotel. She was always friendly and asked how our stay was going every time we walked in the door. She also was able to recommend places to get any type of meal that we needed as well. Second this is a luxurious hotel! It’s clean and has a lot of comfort items to make you feel at home. I was in town for a stressful event and coming back to this hotel’s room was very peaceful. Read less

This hotel has a beautiful lobby and restaurant. The restaurant has a great mini breakfast buffet for kids too. The kids loved it. Special shout out to Mr Faizan who... Read more

This hotel has a beautiful lobby and restaurant. The restaurant has a great mini breakfast buffet for kids too. The kids loved it. Special shout out to Mr Faizan who was very courteous and helpful at all times. However compared to the money being paid, the rooms are small and the bathroom even smaller. The shower area is so small that a claustrophobic person would never get in there. The bathroom really needs working on considering the fact that this is a 5 star hotel. And the service isn't great. They have so many guests checking in every day and I guess this makes them indifferent or too tired to be hospitable to each guest. Read less

The location is great. The hotel has two entrances one to the Haram with special entrance and the other to the street where you find taxis are waiting you. All... Read more

The location is great. The hotel has two entrances one to the Haram with special entrance and the other to the street where you find taxis are waiting you. All service was top notch. Quadruple room with Kaaba view was spacious and tidy with most essentials provided for a family of 5. The bed is big, I loved it the most. Breakfast food was incredible with variety of choices; top management was also around to make sure everything was okay. I would like to thank Mr. Rakan at the reception desk for his welcoming and attitude. Loved our stay here! Read less

At this holy place we enjoyed the stay which made our journey memorable as it was just steps away from Haram. Amazing customer service neat and clean room. Restaurant staff and service... Read more

At this holy place we enjoyed the stay which made our journey memorable as it was just steps away from Haram. Amazing customer service neat and clean room. Restaurant staff and service for breakfast was outstanding with lot of tasty food varieties helped us to recover for more prayers without weakness. Met with restaurant manager with great personality and admired the service and food quality. Read less

Very convenient location close to Haram, very helpful and friendly staff, we were given Haram faced room without any extra charges a lovely view. Room are big and especially the... Read more

Very convenient location close to Haram, very helpful and friendly staff, we were given Haram faced room without any extra charges a lovely view. Room are big and especially the luggage box room is very handy as it keeps your room clear of suitcases. Bath and toilets are very clean and spacious. Only one area where there is room for improvement. The breakfast buffet has plenty of different items but if you are from South Asian subcontinent, then you will feel disappointed because mainly the dishes are either Arabic and some European. Also when it was busy, there was problem to find cutlery like teaspoons resulting in cold tea. Overall a very good hotel and recommended to visit again. Read less

Stayed here in 2017, was travelling with elderly parents to perform Umrah. The hotel was just brilliant, the location was around 300 yards from the Haram and ideal for the... Read more

Stayed here in 2017, was travelling with elderly parents to perform Umrah. The hotel was just brilliant, the location was around 300 yards from the Haram and ideal for the elderly travelling to and from the Haram performing the Umrah Rituals. The cleanliness of the accommodation and facilities were next to none. We had a room facing the Kabbah, what an amazing sight that was! The buffet breakfast, “Well what can I say! The variety was amazing. I don’t think I could identify all the dishes they were so plentiful. If shopping is a key feature of you pilgrim then rest assured you won’t get a better hotel than this! The back exit goes straight into the clock tower mall. Hopefully will be blessed to visit again soon! Read less

We had booked swissotel on Booking.com. We were informed that the hotel is shut due to maintenance after we reached the property. It was extremely and highly inconvenient!! They should have closed... Read more

We had booked swissotel on Booking.com. We were informed that the hotel is shut due to maintenance after we reached the property. It was extremely and highly inconvenient!! They should have closed booking lines for the hotel as it was shut . Read less

The best place with amazing staff. I have been there with my dad as he got sick while we were on the way to Makkah the minute we reached... Read more

The best place with amazing staff. I have been there with my dad as he got sick while we were on the way to Makkah the minute we reached the hotel it was really crowded at the reciption but when l informed the staff member regarding his sickness they immediately arranged for the room and took great care of my dad this is the best quality of the staff. I have started respecting them more and wish them the best success ever. Read less

Swissotel Makkah one of the Kaaba view Hotels. Good car parking with charge . Great cleaning services. Different types of Rooms. Big and large restaurant with open buffet. ... Read more

Swissotel Makkah one of the Kaaba view Hotels. Good car parking with charge . Great cleaning services. Different types of Rooms. Big and large restaurant with open buffet. Great front office team. Staff are very helpful and supporting. Hotel at the level of Haram so you can directly go to Haram from its lobby and he is the only hotel having this advantage. Read less

4 star hotel claiming 5 star. Reception Service is not exemplary, have to wait till 4 o clock although booking and advance payment has been... Read more

4 star hotel claiming 5 star. Reception Service is not exemplary, have to wait till 4 o clock although booking and advance payment has been paid. Rooms are clean and washrooms are OK. Room service needs improvement . Buffet taste and specifically entry process sucks as after charging so much money ,they force you to stand in long ques in order to identify at buffet hall entry. What are we... School kids? Highly not recommended Read less

Couple of minutes walk from gate 339, not far from ladies entrance. In a quiet part of the north east quadrant basically on the border of the first ring road. Currency... Read more

Couple of minutes walk from gate 339, not far from ladies entrance. In a quiet part of the north east quadrant basically on the border of the first ring road. Currency exchange, other shops nearby. Hotel buffet is on level 2, food selection and temperatures ok. Hotel clean, bathrooms could do with a update. We booked two rooms via our agent, agent only gave us one reference number, despite giving the 2 x lead guest names, receptionists could not find the second room on their system which I found odd, I then had to get HCN numbers from agent to get both of our rooms despite both rooms being booked in my name and another family members name. Some language issues with receptionists as their English was limited. I was having date samples delivered and I asked the reception staff in english, have any date samples been delivered for room 109? Neither receptionist could understand what I was saying? They thought i wanted to book another date ! Lucky for us, there were Bangladeshi workers so I asked them in bengali and they said they put samples in our room. Hotel seemed clean otherwise, no pests were visible. Read less

We stayed for a total of four nights and didn’t experience any problems during our stay. The hotel’s design was very beautiful, and we really liked its location close to... Read more

We stayed for a total of four nights and didn’t experience any problems during our stay. The hotel’s design was very beautiful, and we really liked its location close to the mosque. However, we were a bit surprised by the small size of the rooms and the restaurant. Nevertheless, it was still worth staying. Read less

We had the pleasure of staying here just before Ramadan. GREAT location and easily accessible to everything. Rooms were clean and spacious and fridge was working! A great service by staff, Breakfast... Read more

We had the pleasure of staying here just before Ramadan. GREAT location and easily accessible to everything. Rooms were clean and spacious and fridge was working! A great service by staff, Breakfast staff are amazing. The options for breakfast was amazing. Nice spacious restaurant. They also offer lunch and dinner which looked just as amazing. But didn’t realise until the end of our stay! But great food options for my young son also. Staff were very prompt and used the laundry service which was excellent for a small fee. Cleaning staff are amazing and helped empty bins when requested. It is a very well run hotel and would definitely stay there again with my family next time we come to Medina in sha Allah. Thank you for a great stay! Read less

The hotel is just 5 mins walk to Masjid Nabawi Gate 339. The room is small but we are ok since we spend most of our time outside. The food at... Read more

The hotel is just 5 mins walk to Masjid Nabawi Gate 339. The room is small but we are ok since we spend most of our time outside. The food at the Buffet has a lot of varieties and plenty. The F&B staff, including the Chefs were all friendly. Our room overlooking Masjid Imam Bukhari. So blessed. I like the unique circular room structure. Different from other hotels. The Popular and Low Price underground Shopping Arcade is only 2 mins walk to the right of the Hotel. Read less

Positives - Good location, good room service, good looking hotel Negatives- Lift design poor, on a curve so you can't see which lift stops. Also doors close too quick. Room light/ socket... Read more

Positives - Good location, good room service, good looking hotel Negatives- Lift design poor, on a curve so you can't see which lift stops. Also doors close too quick. Room light/ socket set up is poor so if you want to use some sockets overnight, you have to have that wall light on too Breakfast area too small. Not enough tables available at breakfast time. Read less

One of the worst experiences I’ve ever had. When I stepped onto the hotel room, it smelt of smoke, and you could tell the cleaners tried to cover it up... Read more

One of the worst experiences I’ve ever had. When I stepped onto the hotel room, it smelt of smoke, and you could tell the cleaners tried to cover it up with light spray. The smoke left over smells on all of the beds including pillows, even though there’s a sign on every door that has a no smoking sign. I have a family of 6, and we wanted enough for each, but instead 1 of the room has 3 beds, and the other has 2. Dust is left everywhere and there are prints of fingerprints and white stuff everywhere. Even worst than this, somethings you can’t even eat breakfast due to the amount of people and how sqaushed it is. The WiFi barely does anything even though in every room it says ‘enjoy free high speed internet.’ The only thing they actually care about is the look of the elevators, but they’re also really bad due to the smallness and how much people enter, with only 5 lifts available. I am very disappointed with this hotel, and the money was not worth any of it AT ALL. Read less

Very good experience. When we arrived, couldn't find change anywhere for the taxi. When we asked the concierge Bilal he went asking local shops, when that failed he gave his... Read more

Very good experience. When we arrived, couldn't find change anywhere for the taxi. When we asked the concierge Bilal he went asking local shops, when that failed he gave his own money and said to pay him back later in our stay. The receptionist were very helpful as were all the staff. The lifts are very well laid out which help make using them really quick without large queues. Taking into account the quality of most hotels in madinah. Muna Kareem was very laid out and designed really well. It was a 5 min walk to the ladies section and was very close to other amenities like the laundry services and shops. Would definitely recommend to others. Read less

I’m someone who goes to top notch hotels such as Waldorf Astoria , Marriot Executive and even the Ritz! However this hotel came with a package going for Umrah ,... Read more

I’m someone who goes to top notch hotels such as Waldorf Astoria , Marriot Executive and even the Ritz! However this hotel came with a package going for Umrah , as it didn’t come with a choice and it was “5 stars” I had no issue. Little did I know , when I entered I thought that the reception was very small with weird blue lighting that makes it look like a fast food restaurant but that pales in comparison with the rooms and hotel service. Rooms had peeling paints with clashing colored walls that didn’t go together and bathrooms filled up with hair. Pillows (as you can see in the pic) are hard as if it had been stuffed with rocks , who is going to sleep on there?!? As I’m writing this review my neck is still hurting… Then we order room service for milk for my kid at 9:30… how can a bloody 5 star hotel tell you that they ran out of milk?!? On top of that they don’t have water at times and when you call them for the basic necessities such as shampoo or conditioner they come just three hours later WITH NOTHING IN THEIR HANDS!!! asking what I want despite me already saying it!! All staff members barely speak English and act so rude when you tell them you don’t speak it I would upload images but they don’t allow it P.S. the Wi-Fi sucks so make sure to buy a sim before entering or a mini Wi-Fi box Read less

Very near to gate 339. Only 200 m/5 minutes to Nabawi mosque by foot. The bed was comfortable. The room is not too large. But that's fine since we spent... Read more

Very near to gate 339. Only 200 m/5 minutes to Nabawi mosque by foot. The bed was comfortable. The room is not too large. But that's fine since we spent most of our time in the mosque. The food was delicious. (-) the restaurant is small so we have to manage our time so we can get the table. Read less

I had the best experience with this hotel eventhough for me, i think the room is smaller however the service is good. The staffs were friendly and helpful. Those in... Read more

I had the best experience with this hotel eventhough for me, i think the room is smaller however the service is good. The staffs were friendly and helpful. Those in the front desk were also helpful. The distance from Masjid Al Haram is not that far from gate 339. Overall it was a good experience. Read less

The rooms were well furnished and equipped, but the level of cleanliness needs improvement . The receptionists were so sweet and helpful especially Ms. Amar. The location is perfectly close to the... Read more

The rooms were well furnished and equipped, but the level of cleanliness needs improvement . The receptionists were so sweet and helpful especially Ms. Amar. The location is perfectly close to the Masjed. Two problems though, the elevators numbervand speed and the breakfast restaurants, do not accommodate for the number of rooms/guests of the hotel. Read less

We had a bad time the hotels rooms are very small when compared to the Online photos. Initially the staff were helpful but when we went to talk about the... Read more

We had a bad time the hotels rooms are very small when compared to the Online photos. Initially the staff were helpful but when we went to talk about the issues we had their attitude was completely different and didn't want to be helpful at all. When we asked to check out their response was come back tomorrow. They were not easily found. Read less

Rooms very small. Two single beds were placed in a tiny room to give the impression of a double one. Tiny bathrooms. Could do with shower hoses instead of fixed... Read more

Rooms very small. Two single beds were placed in a tiny room to give the impression of a double one. Tiny bathrooms. Could do with shower hoses instead of fixed ones. Location is very good because it is very close to Masjid Nabawi Shareef. Read less

I checked in the hotel for next four nights. Was worried after reading the comments of other previous guests of the hotel. Yes, the breakfast place is absolutely not meant... Read more

I checked in the hotel for next four nights. Was worried after reading the comments of other previous guests of the hotel. Yes, the breakfast place is absolutely not meant to handle all the guests in this hotel. All floors have twenty rooms. The hotel Ground, Mezzanine and 14 floors over that. It has four basement floors as well. Yes, the elevators are slow and not according to large number of hotel guests. The hotel is otherwise comfortable, the staff is good. Room size and the facilities are good. It is not more than 3 minutes walk from the Masjid e Nabawi. Read less

Extremely congested hotel Access to lifts is inadequate Restaurant/ Buffet area is very congested Food is all Asian focused ( Malaysian, Indonesian) Not much of an... Read more

Extremely congested hotel Access to lifts is inadequate Restaurant/ Buffet area is very congested Food is all Asian focused ( Malaysian, Indonesian) Not much of an option for others STAFF : Some are very good. But generally speaking most of the staff is Not polite or cooperative No Value for money spent The Hotel is not 4- Star from any parameter, in my opinion Read less

A bit further away from Masjid Nabawi. Room is small and we can't even put 2 big luggages. Space is a bit tight. Toilet is not big but the bath... Read more

A bit further away from Masjid Nabawi. Room is small and we can't even put 2 big luggages. Space is a bit tight. Toilet is not big but the bath tub makes it hard to climb for those with leg problem. Food is good. Menu change daily. Nice and clean hotel. A lot of shops outside of hotel. Read less

Masha Allah stayed 5 days with no issue. Clean good service. Good breakfast, good decor and very good easy walk to haram. Lifts are a bit slow but understandable when... Read more

Masha Allah stayed 5 days with no issue. Clean good service. Good breakfast, good decor and very good easy walk to haram. Lifts are a bit slow but understandable when its busy. 3 of us had a decent room and enjoyed our stay in Medina. May Ally bless you. Ameen Read less

Very beautiful hotel helpful reception and porter service is good, but beds were all single and we were a couple so we asked the reception and they sorted it out... Read more

Very beautiful hotel helpful reception and porter service is good, but beds were all single and we were a couple so we asked the reception and they sorted it out happily, the AC was working fine had hot water and provided with shampoo and body wash etc the hotel was quite empty when we went on 8th August 2021 so the lifts were always available too, distance from muna kareem to haram entrance (gate 339) for ladies is very near like a 5 minute walk or less I would definitely recommend this hotel to anyone planning to visit madina al munawwarah. Read less

Big rooms, comfy beds, great and quick service. 5 minutes walk to Harm. The only concern is the hotel parking design; one way in and out. As a control on... Read more

Big rooms, comfy beds, great and quick service. 5 minutes walk to Harm. The only concern is the hotel parking design; one way in and out. As a control on visitors, there must be a smoke detection as we have smelled shisha and cigarettes around the room we are in. Read less