The housekeeping and room service were excellent! Alhamdulilah, our stay during Hajj 2025 was truly amazing. Zabed was especially friendly, professional, and efficient in cleaning our room. Any time we... Read more

The housekeeping and room service were excellent! Alhamdulilah, our stay during Hajj 2025 was truly amazing. Zabed was especially friendly, professional, and efficient in cleaning our room. Any time we requested service, they arrived within minutes and did a wonderful job with our quad bedroom. We’re very grateful for the comfort and cleanliness throughout our stay. Highly recommend! Read less

i stayed for hajj 2025. i have no complain. house keeping was excellent. they would clean beds, restroom vacuums very nice service. special thanks to housekeeper zabed was excellent. he... Read more

i stayed for hajj 2025. i have no complain. house keeping was excellent. they would clean beds, restroom vacuums very nice service. special thanks to housekeeper zabed was excellent. he took care our room for 10 days very nice well mannered. Read less

Everything was good except for food. This is the 1st 5 star hotel which has so much discrimination for food. Has separate sections for food for international, Arabic, and for Pakistani/Indian... Read more

Everything was good except for food. This is the 1st 5 star hotel which has so much discrimination for food. Has separate sections for food for international, Arabic, and for Pakistani/Indian food. They dont allow to eat in other sections. And the Pakistani food is so spicy with same sort of food everyday. I had full board meal plan and literally got sour throat in just 3 days. The booking was for 8 days. Won't recommend anyone to book this hotel with food plan. Worst food discrimination and same spicy food everyday. No other 5 star hotel discriminates food this way, and dictate their guests to eat only in specific food section only. Read less

This hotel was amazing. The breakfast buffet was the best thing ever, genuinely— you can tell everything is made with care. The location of the hotel is perfect, very close... Read more

This hotel was amazing. The breakfast buffet was the best thing ever, genuinely— you can tell everything is made with care. The location of the hotel is perfect, very close to the haram! I definitely recommend booking your stay here. Before I forget— the pistachio donuts/buns from the breakfast buffet are the best things I have ever eaten in my life. I wish to get them shipped to me and have an endless supply of them. So so delicious 😭 miss them a lot Read less

The best hotel in Mecca! Staff, housekeeping were amazing. Special thanks to Mrs. Amani from Guest Services kind, attentive, and professional from start to finish. Her care made our stay... Read more

The best hotel in Mecca! Staff, housekeeping were amazing. Special thanks to Mrs. Amani from Guest Services kind, attentive, and professional from start to finish. Her care made our stay unforgettable. May Allah reward her and grant her Jannah. Thank you so much! Read less

Excellent hotel. Very clean spacious room. Impressive view. Shower rooms are very clean, good water pressure and shower doesn't leak outside of the shower. AC worked well. Housekeeping visit every... Read more

Excellent hotel. Very clean spacious room. Impressive view. Shower rooms are very clean, good water pressure and shower doesn't leak outside of the shower. AC worked well. Housekeeping visit every day if selected, and remake the room tona very high standard. I only opted for breakfast, and it's probably the best breakfast options I've had. The hotel has excellent customer service throughout from the moment you arrive until check out. Highly recommended. Read less

Great 5star hotel had a very pleasant stay. Rooms are cleaned daily beds are comfortable and cosy. Free complimentary tea water etc. Free complimentary toiletries bathrobe slippers etc. Air conditioning is always... Read more

Great 5star hotel had a very pleasant stay. Rooms are cleaned daily beds are comfortable and cosy. Free complimentary tea water etc. Free complimentary toiletries bathrobe slippers etc. Air conditioning is always freezing so no complaints there. Building is big and can get a bit confusing as so many elevators. But overall experience is very good. Read less

The location is relatively OK, you have to walk for about 5-8 minutes to King Abdullah Gate. The furniture is average & due for replacement. The car parking is limited, unshaded, and... Read more

The location is relatively OK, you have to walk for about 5-8 minutes to King Abdullah Gate. The furniture is average & due for replacement. The car parking is limited, unshaded, and not free for guests!! You may find better quality with the same price.. Read less

Great hotel with few mins walk to mosque, breakfast was really good variety, staff were more than helpful. Provided wheelchair service for elderly at no extra cost. Staff were always... Read more

Great hotel with few mins walk to mosque, breakfast was really good variety, staff were more than helpful. Provided wheelchair service for elderly at no extra cost. Staff were always smiling and happy to help. Room were nice ans clean, however I down point of cleaning room were late. Restaurant food good however its ages for a beef burger or chicken burger. Always a 45 min wait. Other than that all was great. Read less

Wonderful hotel. The management and staff were very helpful, professional and courteous. The food was delicious and they had a variety in place that caters for different tastes and likings.... Read more

Wonderful hotel. The management and staff were very helpful, professional and courteous. The food was delicious and they had a variety in place that caters for different tastes and likings. Very well managed and organized that we were impressed with the number of people staying there and how it was going very smoothly. It was also clean and close to the Haram. There is also an extension of the Haram under construction that is almost adjacent to the hotel. We enjoyed staying there and would definitely book again. Read less

I am writing this review while I am at the hotel right now location is near the haram but you will walk a little bit to reach it as the doors... Read more

I am writing this review while I am at the hotel right now location is near the haram but you will walk a little bit to reach it as the doors are nearly 1 km away walking may be more but it may be the worst food I have had in any hotel I stayed in before. It is not about the variety it is about the quality of food even the bread you feel it is backed since a couple of days and the croissants is made of the same bread material Room service the worst thing in this hotel you must ask and call them a lot of times in order to have your request done even I asked the guy to pick the trash and left it for him outdoor and he was there doing another room but he left without picking it and you keep asking for new towels or any other default amenities you need The safe box is not working and they changed it 2 times till now and it is still not working Other Hotel facilities are good and the reception guys are helpful but they are the only ones here It is my 1st time in this hotel and it will be my last one for sure Read less

Must consider review before booking This is the worst 5 star hotel I have been too. Too small unclean rooms. The receptionists don't know how to talk to guests. If you... Read more

Must consider review before booking This is the worst 5 star hotel I have been too. Too small unclean rooms. The receptionists don't know how to talk to guests. If you have confirmed your stay earlier they will treat you like goons. The worst side of the hotel is the location. You have to literally ride a 20 meter high road on the way back to hotel from haram. And trust me you would rather prefer walking 300 meters in the sun than this 100 meter steep road. Completely rubbish experience overall. I had my old parents with me. It was painful experience for them considering their health. Money down the drain. Read less

Stayed during Umra trip. Haram is at 10 minutes walk so well suited to stay for Umra & Haj . Breakfast is good. Rooms r comfortable to stay. Service needs... Read more

Stayed during Umra trip. Haram is at 10 minutes walk so well suited to stay for Umra & Haj . Breakfast is good. Rooms r comfortable to stay. Service needs to improve. Overall one can rate it in good grade hotel! Read less

Sorry, I am reversing my review from 4star to 1star. The stay was good, but after 2 days of I checked out they automatically deduct money from my bank account.... Read more

Sorry, I am reversing my review from 4star to 1star. The stay was good, but after 2 days of I checked out they automatically deduct money from my bank account. And I have no idea why. So they took the reservation amount twice without my permission. and still I am unable to take my money back. Read less

The hotel is very nice. More than these five star ratings The pinnacle of sophistication, cleanliness and distinguished service. The food is very varied. And very close to the Grand Mosque.... Read more

The hotel is very nice. More than these five star ratings The pinnacle of sophistication, cleanliness and distinguished service. The food is very varied. And very close to the Grand Mosque. There is an escalator from the hotel that will take you directly to Al-Haram Street. We spent an irreplaceable time. And the year, God willing, I will go back to it again. Because I can't find a better one. at its price segment. There is no significant difference between it and the hotels in the courtyard of the Haram, even in the matter of distance. It does not exceed a minute's walk with the huge price difference between them Read less

Nice staff.... clean rooms ...excellent in every aspect What impresses me is the attentiom to details ...everything is taken care of.. They also have maintained the rooms in very good shape after... Read more

Nice staff.... clean rooms ...excellent in every aspect What impresses me is the attentiom to details ...everything is taken care of.. They also have maintained the rooms in very good shape after years ..they offer free car parking Their only problem is being quite distant from Haram in compsrison to 5 star hotels with similar prices Read less

First stay here and absolutely loved it. The hotel is very comfortable and very clean. Rooms are spacious and modern. Service was excellent and breakfast was good too. Definitely hope... Read more

First stay here and absolutely loved it. The hotel is very comfortable and very clean. Rooms are spacious and modern. Service was excellent and breakfast was good too. Definitely hope to be back soon,In Sha Allah. Read less

I wish there was a zero or negative rating. Check-in time is at 4, we arrived a bit early maybe we can check-in yet had to wait. At 4 the room... Read more

I wish there was a zero or negative rating. Check-in time is at 4, we arrived a bit early maybe we can check-in yet had to wait. At 4 the room was still not ready and staff working in the room. After all of that we entered the room that was extremely dirty nuts on the carpet, dust on tables and tissues on the carpet. One of the toilets smelled so bad as if it wasn’t cleaned. Beds are not comfortable at all. No slippers in the room. No bath robe for shower. There is a Nespresso machine with no capsules; if you don’t want to add capsules remove the machine. The fridge was empty, 3 or 4 water bottles were in the room. When I book a Junior suite at a 5 star hotel, I would expect more!! Read less

It's okay, but the staff cannot handle the volume of people they are not organized. The lifts also can't handle the volume of people. Also they did not ask to... Read more

It's okay, but the staff cannot handle the volume of people they are not organized. The lifts also can't handle the volume of people. Also they did not ask to check my Tawakalna 😮‍💨 There was too much noise on the floor that I was on. With regards to cleanliness and food I would give it a 3. Will not be booking here again. It's only good because it's close to the Haram. This hotel is not up to 5 star standard. Read less

I recently stayed at the Emaar Grand Hotel in Mecca, booking a room advertised for five people. Unfortunately, my experience was extremely disappointing, and I cannot recommend this hotel to... Read more

I recently stayed at the Emaar Grand Hotel in Mecca, booking a room advertised for five people. Unfortunately, my experience was extremely disappointing, and I cannot recommend this hotel to anyone, especially larger groups. The room itself was incredibly tight for five beds. We were practically on top of each other, and there was barely any space to move around or store our belongings comfortably. This lack of space made our stay very uncomfortable and frankly, quite stressful. Beyond the cramped quarters, the room service was also severely lacking. On multiple occasions, we tried to contact room service, but the phone simply went unanswered. This made it impossible to request basic necessities or address any issues we had. Considering the high price we paid for this hotel, the level of service and the size of the room were completely unacceptable. It felt like we were significantly overcharged for a very poor experience. If you are planning a trip to Mecca and require accommodation for more than a couple of people, I strongly advise you to look elsewhere. The Emaar Grand Hotel's cramped rooms and unreliable service are not worth the money or the frustration. Save yourself the disappointment and book a different hotel. Read less

The only nice thing about the hotel is its interior. The hotel facilities were rubbish. The shower cubicle wouldn’t close properly and the water would wet the whole floor in... Read more

The only nice thing about the hotel is its interior. The hotel facilities were rubbish. The shower cubicle wouldn’t close properly and the water would wet the whole floor in the bathroom. The hair dryer in the bathroom has such low power that it will take you an hour to dry your long hair with it. The bathroom plumbing was horrific, whenever you run water you can smell of the gutter. The room ventilation system seems like it hasn’t been cleaned in years and would definitely make you sick! The place just looks fancy from the interior used but has little to no facilities available. Breakfast was super bland and basic. Didn’t enjoy it at all. Read less

For a 4 star hotel, service was really poor. Consider distance from Haram as well, as it takes about 20 mins from hotel to gate 79 for example. Breakfast was good as... Read more

For a 4 star hotel, service was really poor. Consider distance from Haram as well, as it takes about 20 mins from hotel to gate 79 for example. Breakfast was good as we had breakfast included in our booking I'll consider other options (distance from Haram and room service), before booking it again. Read less

Rooms are tight, 4 person bedroom. Service you have asked to get towels,and tip them. The sheets were not charged in total stay of nights. Nice hotel, plenty of... Read more

Rooms are tight, 4 person bedroom. Service you have asked to get towels,and tip them. The sheets were not charged in total stay of nights. Nice hotel, plenty of lifts. Tra coffee in room with kettle. Plenty of food shops and clothing near bye. Walk to kabab sharif is about 15 minutes. Read less

I am currently staying here and as I am writing this review i’m waiting for maintenance to come because my room power keeps stopping. We have only been here for... Read more

I am currently staying here and as I am writing this review i’m waiting for maintenance to come because my room power keeps stopping. We have only been here for two days tonight being the third and i am just honestly so ready to go home, which is upsetting. 1) the rooms are decent sized, as far as i know. our room was for three people so there were three beds. Very standard. However, the windows are broken and you can hear EVERYTHING outside. 2) the toilet smells and is always 24/7 hot. It’s very tight and cramped. and once again like every other review we were only given two towels despite being three people. Normally hotels i’ve been to you get at least two towels per person the second one being a smaller towel??! 3) THE LIFTS. If you want clarity and a peace of mind please don’t even consider booking here! There are so many lifts but there are WAYY MORE people. You can wait for the lift for almost 1 HOUR 4) Lastly the distance. It’s not worth your money it’s a long walk and isn’t “5 minutes”! All in all i definitely will not be staying here the only bonus points is the staff excluding reception! Read less

Hi we’re would you like me to start unfortunately the room service staff are no we’re to be found. & when you find them it’s a game of hide &... Read more

Hi we’re would you like me to start unfortunately the room service staff are no we’re to be found. & when you find them it’s a game of hide & seek. Then when you go complain to manager they say no speak English & say ok by. We asked for are room to be cleaned & was told that we only change one bed as we have no bedding. How can that be for a hotel this big.3 years ago this hotel was brilliant & after Covid19 it’s gone down hill. Now let’s start food. Oh my days Imodium was very helpful as the buffet was cold & the food unfortunately was below standard. The banana 🍌 was rock sold & not edible. I will not stay in this hotel ever again. The owners need to fix up the staff as the work force do t care about the customers. Who pay they wages. & the one time I asked them to clean the toilet they did not replace the loo paper the tissue paper & left the floor wet. We asked for a extra mug & still waiting the place is not a good place to stay at. Read less

Stayed before was a better then.. only 1 socket in room worked noisy next door aircon..being from the uk its more holiday inn then anything more ... does not bother... Read more

Stayed before was a better then.. only 1 socket in room worked noisy next door aircon..being from the uk its more holiday inn then anything more ... does not bother me but may be helful to someone out there... Read less

We were here in Ramadan, so had got Sahoor added to our package. This was the best part of our stay at this hotel. As we had chooses of continental... Read more

We were here in Ramadan, so had got Sahoor added to our package. This was the best part of our stay at this hotel. As we had chooses of continental dishes to choose from.The Haram felt quite away, as it was in the middle of April the heat was intense 42 Celsius most afternoon. And to walk to the the Haraam at Zohor time was so difficult. Read less