Good location to the haram in Ramadhan, about 10mins walk. Hotel was spacious, staff very friendly. Cleaning staff, Faizul Rahman, was very attentive. Would regular get call from reception to... Read more

Good location to the haram in Ramadhan, about 10mins walk. Hotel was spacious, staff very friendly. Cleaning staff, Faizul Rahman, was very attentive. Would regular get call from reception to make sure everything was OK. We were given a room with 4 beds, there was only 3 of us. It meant we had lots of space. Our room was on the road side so there was noise from the traffic, especially the buses. But we too tired most of the time to notice. Beds were comfortable. Room had fridge, kettle, etc, all in working order. Bathroom had toiletries. Never had issue with using the lifts, there much have been at least 12 lifts in the lobby. Read less

My stay at this hotel was extremely unpleasant and disappointing. One of the most shocking experiences was witnessing the security guard shouting at an elderly guest. He was extremely rude... Read more

My stay at this hotel was extremely unpleasant and disappointing. One of the most shocking experiences was witnessing the security guard shouting at an elderly guest. He was extremely rude and aggressive, showing no respect whatsoever. It was disturbing and completely unacceptable behavior. Housekeeping was also highly unprofessional. They entered our room without knocking or waiting for permission. Even worse, they insisted we write a positive review of the hotel on their behalf. I felt pressured and uncomfortable – that’s not how reviews should work. As for the food, the Indonesian menu was the same every single day. There was no variety at all, and after the first day, it just became boring. It felt like no real effort was made to offer a proper dining experience. I would not recommend this hotel to anyone looking for respectful service or a comfortable stay. I hope the management seriously reconsiders how they train their staff and treat their guests. Read less

Spent 3 nights in Ramadan 2025 in room no 102. Could hear traffic sounds in the room at all times of the day. Couldn’t get sound sleep due to this. No space... Read more

Spent 3 nights in Ramadan 2025 in room no 102. Could hear traffic sounds in the room at all times of the day. Couldn’t get sound sleep due to this. No space in the room to keep bags or offer salaah. 4 bedded room where there is no space for the fourth person to get on/off the bed. Shower area doesn’t have a platform to keep soap/shampoo so we had to keep the soap on the floor. There’s no support handle for the elders in the shower area. We came across cockroaches in the bathroom and our room door wooden panels. The hotel is a 10/15 minute walk to the mosque depending on your speed. Hotel is clean and staff is courteous. Read less

• We recently had the pleasure of spending 10 delightful days at this hotel. Its proximity to the Harem, along with easy access via a well-maintained road without any slopes,... Read more

• We recently had the pleasure of spending 10 delightful days at this hotel. Its proximity to the Harem, along with easy access via a well-maintained road without any slopes, made our stay incredibly convenient. The exceptional cleanliness, impeccable shine, and round-the-clock service truly exceeded our expectations. The staff consistently checked in on us to ensure our needs were met, showcasing their dedication to guest satisfaction. We commend the hotel management for their exceptional hospitality and efficient management of the property. Read less

Far from haram and the road there is rough and uncomfortable especially for elderly people. The room needs small repairs here and there but overall quite clean. There were 4... Read more

Far from haram and the road there is rough and uncomfortable especially for elderly people. The room needs small repairs here and there but overall quite clean. There were 4 beds in our room, 2beds were comfortable but the other 2 were smaller and uncomfortable. There were only 2 of us but I'd feel bad for people who stay 4 per room. Amenities were minimal. Bathroom was nice. Food was okay. Staffs were kind especially the restaurant staffs. Overall the experience was okay and they try very hard to accommodate waves and waves of guests but it's not a typical 4 star hotel quality in my opinion. Maybe 3 at most. Don't have very high expectations and you should be fine. Read less

Hotel Customer service is friendly & good with the big daily guests in & out. Room Service people are also kind & listen & support. Hotel have around 16 Elivator. Location is about... Read more

Hotel Customer service is friendly & good with the big daily guests in & out. Room Service people are also kind & listen & support. Hotel have around 16 Elivator. Location is about 5 minutes walking from Haram , Hotel behind Mecca Towers direct I enjoyed during stay on this hotel Read less

Understandable that the hotel is prepared for 4 guests in a room, no matter you reserve for 2, for the purpose of pilgrimage or umrah. You have no options unless you... Read more

Understandable that the hotel is prepared for 4 guests in a room, no matter you reserve for 2, for the purpose of pilgrimage or umrah. You have no options unless you choose other more luxurious hotels around there. The good thing is that you will not experience long queing using lift... a sufficient number of lift for the guests Read less

The hotel have over-capacity problem. It needs about 2 hours to wait for the elevator/lift because too many people are queueing. At one point the lift was broken and could... Read more

The hotel have over-capacity problem. It needs about 2 hours to wait for the elevator/lift because too many people are queueing. At one point the lift was broken and could not function. The staffs need to improve on hospitality. Read less

Our hotel booking was canceled and this hotel was the only one we found. It’s on Ajyad Road in front of Shohada Hotel and it’s mainly for group trips especially... Read more

Our hotel booking was canceled and this hotel was the only one we found. It’s on Ajyad Road in front of Shohada Hotel and it’s mainly for group trips especially from Indonesia, and is around 700 m from Al Haram. It’s 20 storeys high, each with 50 rooms, having 1 double and 3 single beds. The rooms are not very clean: the bathroom, the carpet and we found bugs in the bed that looked like tiny cockroaches. They don’t clean the rooms and the housekeeping just knock on the door to collect daily garbage and replenish toilet paper if we request it. Overall it’s mediocre and we wouldn’t stay there again unless we’re stranded. Read less

The hotel have over-capacity problem. It needs 30-40 minutes to wait for the elevator/lift because too many people are queueing. At one point the lift was broken and could not... Read more

The hotel have over-capacity problem. It needs 30-40 minutes to wait for the elevator/lift because too many people are queueing. At one point the lift was broken and could not function. The staffs need to improve on hospitality, I called receptionist/housekeeping to ask for wifi and they rudely turn off the phone. Walking distance from masjidil haram. Room facility is okay, you get soap and shampoo. In some rooms there are bathub and hair dryer. It is missing hot water pot, teeth brush, and fridge (there was a fridge on my room but it was broken). The room for 4 people is quite small. Overall, they need to fix thr elevator or limit it guests. Read less

Not too far from Masjidil Harom. Location is near from many stores. Bedroom acceptable. Bathroom is very bad with the damage bathtub and very bad smell. There's no dringking water provide. Have refrigerator in every... Read more

Not too far from Masjidil Harom. Location is near from many stores. Bedroom acceptable. Bathroom is very bad with the damage bathtub and very bad smell. There's no dringking water provide. Have refrigerator in every room. Meal average but they provide proper Indonesian food. Coffee was very good. You are able to bring the food to your room. Read less

I love this hotel. Even need 15min to go to haram but i love it. It just waiting the elevator need more patient. The indonesia meal in al ferdos restaurant is good.... Read more

I love this hotel. Even need 15min to go to haram but i love it. It just waiting the elevator need more patient. The indonesia meal in al ferdos restaurant is good. I like it. Can i know the farfum when we enter the hotel? Thankyou. Ill be back. You need bring umbrella after sholat dzuhur to back to hotel. Because so hot. Read less

nice rooms, the distance to the mosque is quite close. the minus of this hotel is the lift, the lift is very, very lacking for the amount of content in... Read more

nice rooms, the distance to the mosque is quite close. the minus of this hotel is the lift, the lift is very, very lacking for the amount of content in this hotel. Read less

Far from haram. We ordered room with 2 beds, and they gave 4 beds which was useless and make room felt narrow and crowded. Why did not they remove the... Read more

Far from haram. We ordered room with 2 beds, and they gave 4 beds which was useless and make room felt narrow and crowded. Why did not they remove the 2 additional beds, soo the customer will feel more comfort happy. No room cleaning as long we stay in this hotel. Food like ransom I will not choose this hotel anymore Read less

The hotel is very clean and beautiful, with tidy and well-maintained furniture. The staff are absolutely wonderful — all of them were helpful, especially Mr. Nawaf, Mr. Firas, and the... Read more

The hotel is very clean and beautiful, with tidy and well-maintained furniture. The staff are absolutely wonderful — all of them were helpful, especially Mr. Nawaf, Mr. Firas, and the lovely lady at the reception. The location is very close to the Haram and conveniently near both the men’s and women’s gates. The Eid celebration was truly special and enjoyable. The price is very reasonable, the beds are comfortable, and extra pillows are provided. However, the kettle in one of the rooms we rented had some tea residue in it, which suggests it was used to make tea and wasn’t cleaned properly. I also forgot my pillow in the room, and when I contacted them, they had it wrapped and ready for me to pick up again in less than half an hour. The elevators are a bit small and slow. Read less

An Exceptional Stay Just Steps from Haram Gate 326 I recently had the pleasure of staying at this hotel during my visit to Madinah, and I must say, it exceeded all... Read more

An Exceptional Stay Just Steps from Haram Gate 326 I recently had the pleasure of staying at this hotel during my visit to Madinah, and I must say, it exceeded all my expectations. The location is one of its standout features — it is just a very short and comfortable walk to Masjidun Nabawi. Whether you're heading there for Fajr or any other prayer, the convenience of being so close cannot be overstated. It truly enhances the spiritual experience. The cleanliness of the hotel is also worth highlighting. From the lobby to the rooms, everything was spotless and well-maintained. Housekeeping did an excellent job daily, and the overall hygiene standards were clearly a top priority for the management. Equally impressive was the staff. Every team member I interacted with was incredibly friendly, welcoming, and respectful. They were always ready to assist with a smile, whether it was helping with luggage, providing directions, or simply offering a warm greeting. Their hospitality made the stay feel even more special and comfortable. The atmosphere of the hotel is peaceful and serene, aligning perfectly with the spiritual nature of the trip. Whether you're coming for Umrah or simply visiting Madinah, I highly recommend this hotel for its unbeatable location, excellent service, and high standard of cleanliness. I will definitely be staying here again in the future. Read less

The location is very convenient and the price really beats other 5 star hotels. But the highlight were the staff. From the check in receptionist whom I had forgotten her... Read more

The location is very convenient and the price really beats other 5 star hotels. But the highlight were the staff. From the check in receptionist whom I had forgotten her name who did here best to accommodate me and check me in smoothly with great attitude and a smile on her face 😊 And the house keeping staff especially Nabikul who did an amazing job going out of his way to keep my room tidy and clean and great gentleman as well. Top lad 👍 Overall good experience good price great location. Read less

This is a 3.5 star hotel at best. Stayed here with my family and relatives. Average rooms, not very big. Service is ok. Very busy during Ramadan. 3 lifts which is not... Read more

This is a 3.5 star hotel at best. Stayed here with my family and relatives. Average rooms, not very big. Service is ok. Very busy during Ramadan. 3 lifts which is not enough when busy. Food is average. Lots of choice but not greatest quality. Best thing about the hotel - brilliant location. Very close to the haram. Close to the gates and literally 1 minute walk and you are inside the mosque area. Also close to shops and Bin-Dawud for grocery shopping etc. Great if you have females or young children as the woman's section is close by and my sons were able to walk back to the hotel in the evening themselves. I stayed here twice during Ramadan and would stay again - mainly due to the location. Read less

Our experience at Emaar Elite Al Madina was truly outstanding. The hotel’s location is perfect—just a short walk to the Haram, making it incredibly convenient for prayers and visits. The service... Read more

Our experience at Emaar Elite Al Madina was truly outstanding. The hotel’s location is perfect—just a short walk to the Haram, making it incredibly convenient for prayers and visits. The service was exceptional from the moment we arrived. Despite reaching the hotel earlier than the standard check-in time, Basma at the front desk, accommodated us immediately, making the process smooth and hassle-free. Housekeeping was also top-notch, with a special mention to Abdul Kareem and Abd Razak, who went above and beyond to ensure our room was spotless and comfortable throughout our stay. Overall, a fantastic stay with excellent hospitality. Highly recommended for anyone visiting Madinah! Read less

Nice clean rooms, very good location, but the lobby is crowded like a bus station because of the lifts. People are always waiting for the lifts. They have free parking.... Read more

Nice clean rooms, very good location, but the lobby is crowded like a bus station because of the lifts. People are always waiting for the lifts. They have free parking. The cleaner used his master card to open our room while we were sleeping. That's not nice. Read less

Just spent a few days in medina. The location was spot on. However, the staff at reception was rude. With poor English, communication was difficult. They ignored request to remove... Read more

Just spent a few days in medina. The location was spot on. However, the staff at reception was rude. With poor English, communication was difficult. They ignored request to remove excess beds from my room. My room had 4 single beds for me and my wife. Eventually it was done by a cleaner. Breakfast was poor Quran’s repetitive. The worst was the bathroom, the shower tray is made of normal tiles. The bathroom keeps flooding after every shower. The window outside was full of pigeon droppings probably not cleaned for months. Read less

Extremely impressed by the service and hospitality. All positives like location, service & staff. The only negative is that parking is very limited. It depends on the first basis. The only suggestion... Read more

Extremely impressed by the service and hospitality. All positives like location, service & staff. The only negative is that parking is very limited. It depends on the first basis. The only suggestion is to add one more main course in breakfast. Read less

The hotel location. Is the best thing about it,just in front of haram and 2 min walk, the garage is a disaster in terms of design and capacity, it takes... Read more

The hotel location. Is the best thing about it,just in front of haram and 2 min walk, the garage is a disaster in terms of design and capacity, it takes only 20-30 cars and the rooms are 100!!!!!! And it is the smallest garage i ever saw in my life!! The rooms were ok, a bit small but ok, the bathroom need some renovations, people who work there were nice and tried to help, but when we asked for room cleanup they said after 5 pm!! Anyway i would say it was acceptable experience Read less

Reserved the hotel on Booking, surprisingly the reservation has been cancelled by the property claiming that my credit card is not valid. I have emailed them two times confirming that my... Read more

Reserved the hotel on Booking, surprisingly the reservation has been cancelled by the property claiming that my credit card is not valid. I have emailed them two times confirming that my credit card is valid , I have even used another valid credit card!! Unfortunately, it was a very bad experience to cancel my reservation only 20 days before my travel which enforced me to make a new reservation in another hotel with higher rates. Shame on you. Read less

Nothing was good about this hotel, on the contrary found bad management and housekeeping. Especially the night male receptionist who had a bad temperament, attitude and manners, doesn't speak or... Read more

Nothing was good about this hotel, on the contrary found bad management and housekeeping. Especially the night male receptionist who had a bad temperament, attitude and manners, doesn't speak or understand English at all. How do even expect the international pilgrims to speak or understand Arabic? Would never choose this shabby hotel. My money was wasted, instead I expect a full refund! Requested for double bed room and got single beds instead! Read less

My first night here and I’m already regretting it!! Poor Wifi, it barely opens any application or website. Crowded all the time. Old furniture. Glitchy TV. Super cold AC that can’t... Read more

My first night here and I’m already regretting it!! Poor Wifi, it barely opens any application or website. Crowded all the time. Old furniture. Glitchy TV. Super cold AC that can’t be adjusted so I turned it off although it’s 35 degrees outside!! Breakfast not included. No slippers provided. Slow service. The room needed extra cleaning once I got it. Shower has no box no door no curtains! It’s too pricey.. look somewhere else Read less

no hot water in the shower. shower has no door or curtains. strong smell of smoking. AC is old and super cold with no way to adjust its temperature. There’s... Read more

no hot water in the shower. shower has no door or curtains. strong smell of smoking. AC is old and super cold with no way to adjust its temperature. There’s no WIFI in the rooms!!! only downstairs in the lobby! it’s super crowded, you have to wait for 5 minutes at least before you get a turn on the elevator. Beds are not comfortable. Breakfast is not included. On top of that: it’s too expensive!! Read less

I think the hotel catered for Malaysian and Indonesian ppl. Breakfast is appalling . You get only toast and eggs only they run out of butter sometimes cheese. They don't... Read more

I think the hotel catered for Malaysian and Indonesian ppl. Breakfast is appalling . You get only toast and eggs only they run out of butter sometimes cheese. They don't even give a proper plates or cutlery to eat. Everything is plastics. The room is very small for quad room, the 4th bed is a folding bed and the pillow is so hard like a rock and the mattresses aren't comfortable, it's very difficult to sleep. The shower is horrible, no soap dishes or toothbrush holders. I have to used a plastic cup to put my toothbrush in. the water goes every where as its an open shower when you showered. The cleaners doesn't clean your room or the change your bedsheets or give you clean towels unless you ask them. The reviews on Google doesn't not seem accurate as I have seen many ppl complained about the hotel management. Do not stay in that hotel unless you are Indonesian or Malaysian ppl. Read less

Horrible experience. The staff was unfriendly and uncooperative. Every room has some or the other problem. The wifi and the washroom weren’t working properly in the first room we checked... Read more

Horrible experience. The staff was unfriendly and uncooperative. Every room has some or the other problem. The wifi and the washroom weren’t working properly in the first room we checked in. The telephone wasn’t working in the alternate room they gave us and the washroom was very dirty. They don’t have a luggage trolly either to carry our luggage. They are extremely short staffed with just 2-3 bell boys. A 13 storey building but they have only 4 elevators that become extremely crowded during salah time and we had to wait around 10-15 min just for the elevator. There are better hotels out there so please spend your money wisely. Read less