Ambience: A grand, welcoming restaurant that effortlessly blends scale and elegance. Cuisine: Excellent in variety and freshness—daily rotating menus, live stations and quality international dishes. Service: A highlight—professional, personalized attention from managers... Read more

Ambience: A grand, welcoming restaurant that effortlessly blends scale and elegance. Cuisine: Excellent in variety and freshness—daily rotating menus, live stations and quality international dishes. Service: A highlight—professional, personalized attention from managers and staff ensures memorable experiences. Value: Worth the premium for those seeking comfort, variety, and proximity to Haram. Special thanks to the F&B Director and the entire crew for going the extra mile all the time to make the guests feel right at home. Read less

A great hotel in all aspects and during Haj time with all the crowdness the service remained A -class. A great reason for such Review is also Ismail Omar the... Read more

A great hotel in all aspects and during Haj time with all the crowdness the service remained A -class. A great reason for such Review is also Ismail Omar the Restaurant manager who is a great example of work devotion and guest service. He has demonstrated many qualities in tough times how to handle the guests kindly with a smile, while dealing with a crisis effectively in no time leading his team in person working hand in hand. I have rarely seen such caliber in this area with such professional attitude. The restaurant and food are among the best things in hotel, however the hotel overall is of great service and value. Keep it up and take care of your good people. 👏👍 Read less

We were visiting from the USA, and our experience at Swissôtel Makkah was truly outstanding. The highlight of our stay was the incredible hospitality we received — especially from Mr.... Read more

We were visiting from the USA, and our experience at Swissôtel Makkah was truly outstanding. The highlight of our stay was the incredible hospitality we received — especially from Mr. Sakeer, the assistant manager, whom we had the pleasure of interacting with during the daily dining. He was incredibly welcoming, always checking in to see if everything was okay, asking if we needed anything, and offering to help in any way he could. His warm personality and attentiveness really made a difference and left a lasting impression on us. The buffet meals for both breakfast and dinner were phenomenal — so much variety, consistently delicious food, and the dessert bar was next-level. Even during the busiest times, there was always plenty to choose from, and the staff worked tirelessly to keep everything well-stocked and fresh. The rooms were beautiful and comfortable, and the in-room Adhan system was such a thoughtful touch that enhanced the spiritual experience of our trip. And of course, the location — 0 meters from Masjid al-Haram — couldn’t have been more perfect. Even in the busiest foot traffic during Hajj season, I always appreciated the location of my hotel as I knew that in just a few more feet I would be home. Every part of our stay reflected high-quality service, genuine care, and great attention to detail. We’re so grateful for the hospitality we received and would definitely return again. Read less

I had a wonderful stay at this hotel! The location is very convenient and easy to access. The rooms were clean, neat, and well-maintained. What impressed me the most was... Read more

I had a wonderful stay at this hotel! The location is very convenient and easy to access. The rooms were clean, neat, and well-maintained. What impressed me the most was the staff — they were extremely helpful, friendly, and quick to respond to any requests. The booking process was smooth and fast. I highly recommend this hotel for anyone looking for comfort, cleanliness, and great service. Read less

My stay at Swissôtel Makkah was one of the best hotel experiences I’ve ever had. From the moment I arrived, I was warmly welcomed by the front desk agent Ahmed... Read more

My stay at Swissôtel Makkah was one of the best hotel experiences I’ve ever had. From the moment I arrived, I was warmly welcomed by the front desk agent Ahmed Al Amri, who was highly professional and made the check-in process smooth and quick. He was very responsive and answered all my questions with a smile, reflecting the excellent hospitality of the hotel. I stayed in room 1223, and when it comes to cleanliness and in-room service, I would like to give special thanks to Ammar Aref from the housekeeping department. He was very attentive to the room’s cleanliness on a daily basis, paying attention to the smallest details. His attitude was respectful and polite, and he was always ready to assist with anything I needed—always with a smile and prompt service. along with the high-level services, made this stay truly unforgettable. I highly recommend Swissôtel Makkah to anyone looking for comfort, quality, and exceptional hospitality. Read less

I recently stayed at this hotel in Makkah during the last ten days of Ramadan, and it was a wonderful experience! The hotel’s service was exceptional, and the rooms were... Read more

I recently stayed at this hotel in Makkah during the last ten days of Ramadan, and it was a wonderful experience! The hotel’s service was exceptional, and the rooms were spotless. What made my stay truly memorable was a special surprise for Mother’s Day. My sister, who wasn’t with us, called the hotel from Jeddah to arrange a surprise cake for my mother and me. The customer service representative, Mr. Fares Alhazmi, handled the request with such grace and didn’t charge anything for it! The cake was beautiful, and the gesture was incredibly touching. I also want to extend my thanks to the hotel manager, Mr. Faisal, for his attentive service. The junior suite was spacious, comfortable, and offered great privacy with two bathrooms. Overall, an excellent stay Read less

Our stay was more than we would ever expect at Swissotel. This place is beyond luxurious, starting with the details of the whole interior, the experience from arrival until checkout... Read more

Our stay was more than we would ever expect at Swissotel. This place is beyond luxurious, starting with the details of the whole interior, the experience from arrival until checkout is absolute professional and welcoming. We couldn’t ask for more, Mr. Sualleh was the best host but a big well done to all the staff! Keep up this excellent work you do, and we are definitely looking forward to returning soon! Read less

Great Experience!! A must visit- Spacious rooms and toilets. Good service. Close proximity to haram 😊 Wonderful and large variety of food in buffet. One thing which needs to be included is an extra bed... Read more

Great Experience!! A must visit- Spacious rooms and toilets. Good service. Close proximity to haram 😊 Wonderful and large variety of food in buffet. One thing which needs to be included is an extra bed for family of four. As sofa-cum-bed was not so comfortable. I hope management will look into this and will be resolved on my next visit 😜 Well done team!!! Read less

I had a great time with my family,. Friendly staff… Location, Room service was good, they serve coffee and dates at the lobby that was nice, and the best thing... Read more

I had a great time with my family,. Friendly staff… Location, Room service was good, they serve coffee and dates at the lobby that was nice, and the best thing was the breakfast of this hotel too much variety of food. Will come again to this hotel 😌 Read less

I loved my stay here Very friendly and fast staff at the front desk. Very professional. Room was very spacious with the most mesmerizing view. Location of the hotel is excellent I would stay... Read more

I loved my stay here Very friendly and fast staff at the front desk. Very professional. Room was very spacious with the most mesmerizing view. Location of the hotel is excellent I would stay here again and again Read less

Amazing, hospitality the reception went out of their way we stayed here for two nights and it was such a memorable experience. We wanted to check out at 2:30 pm because... Read more

Amazing, hospitality the reception went out of their way we stayed here for two nights and it was such a memorable experience. We wanted to check out at 2:30 pm because we had an intention to pray inside haram. Requested the room staff and they were more than happy to say ok. It was a different feeling here. Read less

At this holy place we enjoyed the stay which made our journey memorable as it was just steps away from Haram. Amazing customer service neat and clean room. Restaurant staff and service... Read more

At this holy place we enjoyed the stay which made our journey memorable as it was just steps away from Haram. Amazing customer service neat and clean room. Restaurant staff and service for breakfast was outstanding with lot of tasty food varieties helped us to recover for more prayers without weakness. Met with restaurant manager with great personality and admired the service and food quality. Read less

I don’t know how this hotel has a 4.5 stars.. this was so expensive for finding mold in the bathrooms (video and picture) the bed is not comfortable, there is... Read more

I don’t know how this hotel has a 4.5 stars.. this was so expensive for finding mold in the bathrooms (video and picture) the bed is not comfortable, there is a beep sound in every floor and they don’t turn off at night time ( video). And when we asked them to turn off they said it’s like this and they can’t do nothing. It beeps every 10-20 seconds.. you can’t sleep.. Also the windows are so dirty that you can’t see anything outside ( picture).. the minimum you should keep are things cleaned.. the safe was also locked and not working, so we didn’t want housekeeping since we had our passports in the room.. we contacted them, they could not fix and that’s it.. it’s broken. The inclusive dinner does not even include soda.. only water! I have nothing good to say. Even the short distance is not worth the money they charge. There are better options around. Sanitary and health services should be contacted for these molds.. True 5 star hotels would never be like this one. This hotel needs urgent updates.. And do you know what answer you get from them? Literally nothing! Any hotel that is 5 star would make sure things like these are working and cleaned and would at minimum provide 5 star Costumer service. I don’t know how they have a license to advertise they are 5 star hotel. That should be illegal Read less

First I have to mention that The receptionist of this hotel Rania was the nicest receptionist I have ever encountered at a hotel. She was always friendly and asked how... Read more

First I have to mention that The receptionist of this hotel Rania was the nicest receptionist I have ever encountered at a hotel. She was always friendly and asked how our stay was going every time we walked in the door. She also was able to recommend places to get any type of meal that we needed as well. Second this is a luxurious hotel! It’s clean and has a lot of comfort items to make you feel at home. I was in town for a stressful event and coming back to this hotel’s room was very peaceful. Read less

This hotel has a beautiful lobby and restaurant. The restaurant has a great mini breakfast buffet for kids too. The kids loved it. Special shout out to Mr Faizan who... Read more

This hotel has a beautiful lobby and restaurant. The restaurant has a great mini breakfast buffet for kids too. The kids loved it. Special shout out to Mr Faizan who was very courteous and helpful at all times. However compared to the money being paid, the rooms are small and the bathroom even smaller. The shower area is so small that a claustrophobic person would never get in there. The bathroom really needs working on considering the fact that this is a 5 star hotel. And the service isn't great. They have so many guests checking in every day and I guess this makes them indifferent or too tired to be hospitable to each guest. Read less

The location is great. The hotel has two entrances one to the Haram with special entrance and the other to the street where you find taxis are waiting you. All... Read more

The location is great. The hotel has two entrances one to the Haram with special entrance and the other to the street where you find taxis are waiting you. All service was top notch. Quadruple room with Kaaba view was spacious and tidy with most essentials provided for a family of 5. The bed is big, I loved it the most. Breakfast food was incredible with variety of choices; top management was also around to make sure everything was okay. I would like to thank Mr. Rakan at the reception desk for his welcoming and attitude. Loved our stay here! Read less

Very convenient location close to Haram, very helpful and friendly staff, we were given Haram faced room without any extra charges a lovely view. Room are big and especially the... Read more

Very convenient location close to Haram, very helpful and friendly staff, we were given Haram faced room without any extra charges a lovely view. Room are big and especially the luggage box room is very handy as it keeps your room clear of suitcases. Bath and toilets are very clean and spacious. Only one area where there is room for improvement. The breakfast buffet has plenty of different items but if you are from South Asian subcontinent, then you will feel disappointed because mainly the dishes are either Arabic and some European. Also when it was busy, there was problem to find cutlery like teaspoons resulting in cold tea. Overall a very good hotel and recommended to visit again. Read less

Stayed here in 2017, was travelling with elderly parents to perform Umrah. The hotel was just brilliant, the location was around 300 yards from the Haram and ideal for the... Read more

Stayed here in 2017, was travelling with elderly parents to perform Umrah. The hotel was just brilliant, the location was around 300 yards from the Haram and ideal for the elderly travelling to and from the Haram performing the Umrah Rituals. The cleanliness of the accommodation and facilities were next to none. We had a room facing the Kabbah, what an amazing sight that was! The buffet breakfast, “Well what can I say! The variety was amazing. I don’t think I could identify all the dishes they were so plentiful. If shopping is a key feature of you pilgrim then rest assured you won’t get a better hotel than this! The back exit goes straight into the clock tower mall. Hopefully will be blessed to visit again soon! Read less

We had booked swissotel on Booking.com. We were informed that the hotel is shut due to maintenance after we reached the property. It was extremely and highly inconvenient!! They should have closed... Read more

We had booked swissotel on Booking.com. We were informed that the hotel is shut due to maintenance after we reached the property. It was extremely and highly inconvenient!! They should have closed booking lines for the hotel as it was shut . Read less

Swissotel Makkah one of the Kaaba view Hotels. Good car parking with charge . Great cleaning services. Different types of Rooms. Big and large restaurant with open buffet. ... Read more

Swissotel Makkah one of the Kaaba view Hotels. Good car parking with charge . Great cleaning services. Different types of Rooms. Big and large restaurant with open buffet. Great front office team. Staff are very helpful and supporting. Hotel at the level of Haram so you can directly go to Haram from its lobby and he is the only hotel having this advantage. Read less

4 star hotel claiming 5 star. Reception Service is not exemplary, have to wait till 4 o clock although booking and advance payment has been... Read more

4 star hotel claiming 5 star. Reception Service is not exemplary, have to wait till 4 o clock although booking and advance payment has been paid. Rooms are clean and washrooms are OK. Room service needs improvement . Buffet taste and specifically entry process sucks as after charging so much money ,they force you to stand in long ques in order to identify at buffet hall entry. What are we... School kids? Highly not recommended Read less

The best place with amazing staff. I have been there with my dad as he got sick while we were on the way to Makkah the minute we reached... Read more

The best place with amazing staff. I have been there with my dad as he got sick while we were on the way to Makkah the minute we reached the hotel it was really crowded at the reciption but when l informed the staff member regarding his sickness they immediately arranged for the room and took great care of my dad this is the best quality of the staff. I have started respecting them more and wish them the best success ever. Read less

We had a wonderful stay at Aqeeq Madinah Hotel, especially thanks to the outstanding service from Mr. An Farouq for room 607. From the moment we arrived, we were warmly... Read more

We had a wonderful stay at Aqeeq Madinah Hotel, especially thanks to the outstanding service from Mr. An Farouq for room 607. From the moment we arrived, we were warmly welcomed by the hotel staff, who were exceptionally friendly, polite, and approachable. An Farouq went above and beyond to make sure our stay was comfortable and memorable. His professionalism and kindness truly made a difference. We highly recommend this hotel for anyone visiting Madinah, and we sincerely appreciate the hospitality provided by the entire team. Thank you for making our stay so pleasant! Read less

Went during an extremely busy period. People everywhere but was well managed. The lift service could have been better but understandably slow due to the sheer people movement. The location is... Read more

Went during an extremely busy period. People everywhere but was well managed. The lift service could have been better but understandably slow due to the sheer people movement. The location is perfect for the holy mosque with local food stalls just outside. Read less

We stayed at Al-Aqeeq Hotel in Madinah for the last 10 days of Ramadan 2025 and had a wonderful experience. The location is unbeatable—just a street away from Masjid-e-Nabawi, which... Read more

We stayed at Al-Aqeeq Hotel in Madinah for the last 10 days of Ramadan 2025 and had a wonderful experience. The location is unbeatable—just a street away from Masjid-e-Nabawi, which made access to prayers extremely convenient. The staff throughout the hotel were exceptional—gracious, helpful, and always professional. Our room was clean and well-serviced daily. While some sound from the adjacent room was occasionally audible and elevators got busy during peak hours, these were minor compared to the overall comfort. The food service was a standout—abundant, delicious, and beautifully managed during Suhoor and Iftar. The kitchen and wait staff deserve special praise for their attentiveness and hospitality. This hotel delivers both luxury and spiritual ease, and we are grateful for the care shown during such a blessed time. Highly recommended for anyone visiting during Ramadan or any time of year. Read less

I recently stayed at Hotel Aqeeq in Medina, and while the overall stay was pleasant, the check-in process was very disappointing. I had requested early check-in by emailing and trying to... Read more

I recently stayed at Hotel Aqeeq in Medina, and while the overall stay was pleasant, the check-in process was very disappointing. I had requested early check-in by emailing and trying to contact the hotel in advance, but received no response at all. When I arrived around 10 a.m., I was tired and exhausted from travel. The receptionist told me the room was available, clean, and ready—but I couldn’t check in unless I paid an additional 350 riyals. I explained that I had tried to confirm early check-in beforehand, and i was with my elderly but nobody replied. Still, they insisted I pay. After some back and forth, and only when I pushed and argued, the receptionist spoke to the manager. Eventually, they allowed me to check in for free, but it took a long time and felt unnecessarily difficult . the room itself was excellent—spacious, very clean, and comfortable. The location was good. The overall ambiance of the hotel was good, and even the lift/elevator was smooth and well-maintained. Everything about the stay was great, except for the check-in experience. I hope the management improves communication and customer service at the front desk. A better welcome would have made a big difference. Read less

I have recently stayed in Hotel Aqeeq with my elderly mum. The location is perfect for its close proximity to female prayer area in Masjid-al-Nabawi as well as shopping and... Read more

I have recently stayed in Hotel Aqeeq with my elderly mum. The location is perfect for its close proximity to female prayer area in Masjid-al-Nabawi as well as shopping and nice and clean food options. On top of that, staff here have been exceptionally helpful and kind. Starting from help with the luggage at the arrival to waiting staff at the breakfast area as well as the concierge and lobby staff providing helpful information with local knowledge and advice. The breakfast options were superb. Only downside is the shower area as the water overflows after each shower. Hope the authorities will fix this soon. Otherwise, definitely would love to come back here again and I’ll recommend this hotel to my friends and families. Read less

My parents and I came to Madinah for 3 days. We stayed at Al Aqeeq Madinah Hotel, and we enjoyed our stay. The breakfast buffet was excellent. The pancakes were... Read more

My parents and I came to Madinah for 3 days. We stayed at Al Aqeeq Madinah Hotel, and we enjoyed our stay. The breakfast buffet was excellent. The pancakes were made fresh, and the proportions were great. The fruits were also top quality, especially the sweet melon. The rooms had a cozy view of the other hotels nearby. The amenities such as the sewing kit and slippers were very useful, and were provided abundantly. The Masjid al Nabawi was very close-by and easy to walk to for daily prayers. The room service food for dinner was excellent, and my top highlight for that was the fettuccini spaghetti. The rooms were slightly small, and the bathroom was luxury. The room was cozy and the bed was comfortable. It was a wonderful stay. The service was also great, and room-service was also brought on time. This hotel deserves 5 stars! Read less

We family of 5 stayed here and it was nice, for quad room they give 3 standard and 1 small bed. service boys are too sweet and quick. however i... Read more

We family of 5 stayed here and it was nice, for quad room they give 3 standard and 1 small bed. service boys are too sweet and quick. however i feel hotel is 3 or 4 star not latest as 5 star but still its nice. Read less

The good: Great location. The staff (Masoud and Ismail) are really nice. We checked in early and checked out late without any problems. The bad: There was a window that didn’t... Read more

The good: Great location. The staff (Masoud and Ismail) are really nice. We checked in early and checked out late without any problems. The bad: There was a window that didn’t close and brought in a lot of noise from the AC, but it was partially fixed in our second day. The furniture is outdated and wobbly in some cases. The elevators are too slow as they are overloaded. Sometimes I had to wait around 10 mins. Read less

During my recent stay at the Al Aqeeq Madinah Hotel, I had both positive and negative experiences. Firstly, the hotel's location was very convenient as it was located close to... Read more

During my recent stay at the Al Aqeeq Madinah Hotel, I had both positive and negative experiences. Firstly, the hotel's location was very convenient as it was located close to the Madina Al Munawarman Mosque and there were plenty of stores nearby. This made it easy for me to explore the area during my stay. The hotel's restaurant was also impressive, offering a variety of international food options and most of it was delicious. However, I was disappointed with the front staff of the restaurant. Despite having a package for three people, which included breakfast, lunch, and dinner, they kept mistaking the number of guests in my party. This happened every time we entered the restaurant (and we stayed there for 4 nights) which was frustrating. On the other hand, the hotel's lobby had a small Starbucks store, which was a nice touch. I particularly enjoyed the comfort of the hotel's beds. They were soft and comfortable, and I was able to fall asleep immediately upon lying down. The hotel's size was not too big, the elevator was small and not very effective. This caused a bit of inconvenience, especially during rush hour, as I had to wait a while for the elevator. Feel free to visit my Instagram profile @febtasty for further exploration of my experiences. Read less

This hotel is extortionate for the services they offer. We paid over £3400 for two rooms for five nights. The location is great as it's near the Haram however the... Read more

This hotel is extortionate for the services they offer. We paid over £3400 for two rooms for five nights. The location is great as it's near the Haram however the place is definitely not suitable for people with disabilities. The toilets have no handles on the side for getting up and the most of the furniture in the Badr Suite was old and dilapidated. There was no attempt by the staff to help assist us to deal with the issue of a wheelchair access either. The safe took two days to be reset in order that it could be used. The staff at the reception were not very friendly or approachable either. Read less

Al Hamdulillah The Hotel Location is great very close to Haram (Masjid Al Nawabi). Haram is 2-3 minutes walking distance. Supermarket Bindawood and other amenities very close by. Reception service... Read more

Al Hamdulillah The Hotel Location is great very close to Haram (Masjid Al Nawabi). Haram is 2-3 minutes walking distance. Supermarket Bindawood and other amenities very close by. Reception service could have been better. Requested a Room in the lower floor at the time of the reservation but got in 12th floor. During our stay in 12th floor we met with Housekeeping staff (RoomBoy) Mr Jakir Joy &Johirul who are very caring, responsible, hard working. We are very pleased with their excellent service, a special thanks & credit goes to them. Thanks also goes to Laundry man Mr Safin for his help to get my Laundry done in a short period of time. I do recommend this Hotel and Insha Allah will stay again in the future. Read less

The hotel is okay. The room size is a bit too small for two people. The breakfast menu is good, but don't expect fruit variety. Overall service can be... Read more

The hotel is okay. The room size is a bit too small for two people. The breakfast menu is good, but don't expect fruit variety. Overall service can be improved. The good thing about it is its location. Situated very near one of the women's gates. Read less

It falls short of my expectations, despite being a "five-star" hotel. The water pressure in the toilet is low, and one of the sinks is broken. The food is acceptable... Read more

It falls short of my expectations, despite being a "five-star" hotel. The water pressure in the toilet is low, and one of the sinks is broken. The food is acceptable but not impressive, and there are only a few options available. The housekeeping staff is unquestionably suspicious. He entered our room without our permission, despite the fact that we had displayed a "do not disturb" sign. This will undoubtedly be my first and last stay here. Read less

Don't compare 5-star hotel in Ur country with this one As in Indonesia, it's just like 2-star hotel. The best part of this hotel is very near with Nabawi, and direct... Read more

Don't compare 5-star hotel in Ur country with this one As in Indonesia, it's just like 2-star hotel. The best part of this hotel is very near with Nabawi, and direct to women area. Foods are normal, I don't really eater so not impressive Service routine is "not enough" if I cannot say bad for 5-star.. Read less

Check in was a little disappointing as the staff were not at all welcoming. The rest of the stay was amazing. Cleaning staff and waiters were really great to deal... Read more

Check in was a little disappointing as the staff were not at all welcoming. The rest of the stay was amazing. Cleaning staff and waiters were really great to deal with. It is very close to the haram. Breakfast, lunch and supper was really great. Amazing selection at the buffet. You will save a lot of time eating at the hotel instead of queuing at fast food restaurants or restaurants in the mall. The rooms were not exactly 5 star but on a whole a really awesome place. I would recommend this place and would stay here again. Read less

Rooms are 6/10 and service could be better. Location is simply great. Less them 2 mins walk to haram. Some good fast food option are available on the street level immediately... Read more

Rooms are 6/10 and service could be better. Location is simply great. Less them 2 mins walk to haram. Some good fast food option are available on the street level immediately out side the hotel. There is a money exchange right next to the hotel, which is great and very convenient. Staff are friendly but a little slow. Read less

DO NOT BOOK.!!!!!!!!!!!!! It is very bad hotel and does not deserve 5 stars hotel, I stayed here for 3 days so far and no one come to clean the rooms,... Read more

DO NOT BOOK.!!!!!!!!!!!!! It is very bad hotel and does not deserve 5 stars hotel, I stayed here for 3 days so far and no one come to clean the rooms, i called room service from reception i got passed to them, they didn’t understand a word of English ( and you call you self 5 star) The bed smell very bad and itch all the night. The bathrooms water supply has no pressure. I spoke to room service ask for towels and toiletries and it’s been over 2 hours and still not received them. The reception desk employee have so much attitude. They look down on you. A budget hotel will do a better job for the service. I tried to pay for the hotel prior to me coming but they didn’t take the money out my account. When i got to the hotel they charged me extra because of the exchange rate. Plus they never said anything about tax being paid. Absolutely scam artist. Read less

The hotel is less than 5 min walk from Haram. The room is spacious. However, the cleanliness was not as expected, especially the bathroom - given the high price. The... Read more

The hotel is less than 5 min walk from Haram. The room is spacious. However, the cleanliness was not as expected, especially the bathroom - given the high price. The bathroom ceiling and the toilet needed repairing. And, the most annoying thing is that you cannot open the windows. We just came out of a pandemic and no one allowed to open the windows to circulate the air. My whole family got sick because of this issue. Read less

We had really good experience but somehow some things were missing like the tea coffee mugs were missing...we asked for extra blanket but it was not provided.coffee machine was supposed... Read more

We had really good experience but somehow some things were missing like the tea coffee mugs were missing...we asked for extra blanket but it was not provided.coffee machine was supposed to b der with complimentary capsules for the first day of stay...they said it was out of order..etc But other services like the cooling was not fine when we checked in , it was fixed immediately. Everyone was humble and helpful.. lifts were on a crunch as they kept getting overloaded. Read less