As part of the prestigious Abraj Al Bait complex, the deluxe Swissotel Makkah is a contemporary five-star hotel located in close proximity to the holy Masjid Al Haraam, overlooking the Ka’aba, as well as the entire Masjid. Swissotel Makkah offers...
As part of the prestigious Abraj Al Bait complex, the deluxe Swissotel Makkah is a contemporary five-star hotel located in close proximity to the holy Masjid Al Haraam, overlooking the Ka’aba, as well as the entire Masjid. Swissotel Makkah offers 1,487 elegant rooms and suites with modern contemporary design that complements the rich, hospitable values of Arab culture. The hotel includes two restaurants, one meeting room, and one business centre. With private entrances that make it easier for pilgrims to reach the Masjid Al Haram, Swissotel is also the only property in the Abraj Al Bait Endowment with a direct entrance through Ajyad Street.
Guest Reviews (29)
Imran Ho-Abdullah
1 month ago
5/5
Ambience: A grand, welcoming restaurant that effortlessly blends scale and elegance.
Cuisine: Excellent in variety and freshness—daily rotating menus, live stations and quality international dishes.
Service: A highlight—professional, personalized attention from managers...
Ambience: A grand, welcoming restaurant that effortlessly blends scale and elegance.
Cuisine: Excellent in variety and freshness—daily rotating menus, live stations and quality international dishes.
Service: A highlight—professional, personalized attention from managers and staff ensures memorable experiences.
Value: Worth the premium for those seeking comfort, variety, and proximity to Haram.
Special thanks to the F&B Director and the entire crew for going the extra mile all the time to make the guests feel right at home.
Walid Elassaly
1 month ago
5/5
A great hotel in all aspects and during Haj time with all the crowdness the service remained A -class. A great reason for such Review is also Ismail Omar the...
A great hotel in all aspects and during Haj time with all the crowdness the service remained A -class. A great reason for such Review is also Ismail Omar the Restaurant manager who is a great example of work devotion and guest service. He has demonstrated many qualities in tough times how to handle the guests kindly with a smile, while dealing with a crisis effectively in no time leading his team in person working hand in hand. I have rarely seen such caliber in this area with such professional attitude. The restaurant and food are among the best things in hotel, however the hotel overall is of great service and value. Keep it up and take care of your good people. 👏👍
Ammar Razzak
2 months ago
5/5
We were visiting from the USA, and our experience at Swissôtel Makkah was truly outstanding. The highlight of our stay was the incredible hospitality we received — especially from Mr....
We were visiting from the USA, and our experience at Swissôtel Makkah was truly outstanding. The highlight of our stay was the incredible hospitality we received — especially from Mr. Sakeer, the assistant manager, whom we had the pleasure of interacting with during the daily dining. He was incredibly welcoming, always checking in to see if everything was okay, asking if we needed anything, and offering to help in any way he could. His warm personality and attentiveness really made a difference and left a lasting impression on us.
The buffet meals for both breakfast and dinner were phenomenal — so much variety, consistently delicious food, and the dessert bar was next-level. Even during the busiest times, there was always plenty to choose from, and the staff worked tirelessly to keep everything well-stocked and fresh.
The rooms were beautiful and comfortable, and the in-room Adhan system was such a thoughtful touch that enhanced the spiritual experience of our trip. And of course, the location — 0 meters from Masjid al-Haram — couldn’t have been more perfect. Even in the busiest foot traffic during Hajj season, I always appreciated the location of my hotel as I knew that in just a few more feet I would be home.
Every part of our stay reflected high-quality service, genuine care, and great attention to detail. We’re so grateful for the hospitality we received and would definitely return again.
Star
2 months ago
5/5
I had a wonderful stay at this hotel! The location is very convenient and easy to access. The rooms were clean, neat, and well-maintained. What impressed me the most was...
I had a wonderful stay at this hotel! The location is very convenient and easy to access. The rooms were clean, neat, and well-maintained. What impressed me the most was the staff — they were extremely helpful, friendly, and quick to respond to any requests. The booking process was smooth and fast. I highly recommend this hotel for anyone looking for comfort, cleanliness, and great service.
Issa Al-mawlahi
3 months ago
5/5
My stay at Swissôtel Makkah was one of the best hotel experiences I’ve ever had. From the moment I arrived, I was warmly welcomed by the front desk agent Ahmed...
My stay at Swissôtel Makkah was one of the best hotel experiences I’ve ever had. From the moment I arrived, I was warmly welcomed by the front desk agent Ahmed Al Amri, who was highly professional and made the check-in process smooth and quick. He was very responsive and answered all my questions with a smile, reflecting the excellent hospitality of the hotel.
I stayed in room 1223, and when it comes to cleanliness and in-room service, I would like to give special thanks to Ammar Aref from the housekeeping department. He was very attentive to the room’s cleanliness on a daily basis, paying attention to the smallest details. His attitude was respectful and polite, and he was always ready to assist with anything I needed—always with a smile and prompt service.
along with the high-level services, made this stay truly unforgettable. I highly recommend Swissôtel Makkah to anyone looking for comfort, quality, and exceptional hospitality.
Rola Turki
4 months ago
5/5
I recently stayed at this hotel in Makkah during the last ten days of Ramadan, and it was a wonderful experience! The hotel’s service was exceptional, and the rooms were...
I recently stayed at this hotel in Makkah during the last ten days of Ramadan, and it was a wonderful experience! The hotel’s service was exceptional, and the rooms were spotless. What made my stay truly memorable was a special surprise for Mother’s Day. My sister, who wasn’t with us, called the hotel from Jeddah to arrange a surprise cake for my mother and me. The customer service representative, Mr. Fares Alhazmi, handled the request with such grace and didn’t charge anything for it! The cake was beautiful, and the gesture was incredibly touching. I also want to extend my thanks to the hotel manager, Mr. Faisal, for his attentive service. The junior suite was spacious, comfortable, and offered great privacy with two bathrooms. Overall, an excellent stay
Ayan Chowdhury
2 years ago
5/5
Our stay was more than we would ever expect at Swissotel. This place is beyond luxurious, starting with the details of the whole interior, the experience from arrival until checkout...
Our stay was more than we would ever expect at Swissotel. This place is beyond luxurious, starting with the details of the whole interior, the experience from arrival until checkout is absolute professional and welcoming. We couldn’t ask for more, Mr. Sualleh was the best host but a big well done to all the staff!
Keep up this excellent work you do, and we are definitely looking forward to returning soon!
Faizan Siddiqui
2 years ago
5/5
Great Experience!! A must visit-
Spacious rooms and toilets.
Good service.
Close proximity to haram 😊
Wonderful and large variety of food in buffet.
One thing which needs to be included is an extra bed...
Great Experience!! A must visit-
Spacious rooms and toilets.
Good service.
Close proximity to haram 😊
Wonderful and large variety of food in buffet.
One thing which needs to be included is an extra bed for family of four. As sofa-cum-bed was not so comfortable. I hope management will look into this and will be resolved on my next visit 😜
Well done team!!!
Raabie Khan
2 years ago
5/5
I had a great time with my family,. Friendly staff… Location, Room service was good, they serve coffee and dates at the lobby that was nice, and the best thing...
I had a great time with my family,. Friendly staff… Location, Room service was good, they serve coffee and dates at the lobby that was nice, and the best thing was the breakfast of this hotel too much variety of food. Will come again to this hotel 😌
Ameer Algahim
2 years ago
5/5
I loved my stay here
Very friendly and fast staff at the front desk. Very professional.
Room was very spacious with the most mesmerizing view.
Location of the hotel is excellent
I would stay...
I loved my stay here
Very friendly and fast staff at the front desk. Very professional.
Room was very spacious with the most mesmerizing view.
Location of the hotel is excellent
I would stay here again and again
Zaara Almas
2 years ago
5/5
Amazing, hospitality the reception went out of their way we stayed here for two nights and it was such a memorable experience.
We wanted to check out at 2:30 pm because...
Amazing, hospitality the reception went out of their way we stayed here for two nights and it was such a memorable experience.
We wanted to check out at 2:30 pm because we had an intention to pray inside haram.
Requested the room staff and they were more than happy to say ok.
It was a different feeling here.
Morgana Sasso
2 years ago
2/5
I don’t know how this hotel has a 4.5 stars.. this was so expensive for finding mold in the bathrooms (video and picture) the bed is not comfortable, there is...
I don’t know how this hotel has a 4.5 stars.. this was so expensive for finding mold in the bathrooms (video and picture) the bed is not comfortable, there is a beep sound in every floor and they don’t turn off at night time ( video). And when we asked them to turn off they said it’s like this and they can’t do nothing. It beeps every 10-20 seconds.. you can’t sleep.. Also the windows are so dirty that you can’t see anything outside ( picture).. the minimum you should keep are things cleaned.. the safe was also locked and not working, so we didn’t want housekeeping since we had our passports in the room.. we contacted them, they could not fix and that’s it.. it’s broken. The inclusive dinner does not even include soda.. only water!
I have nothing good to say. Even the short distance is not worth the money they charge.
There are better options around.
Sanitary and health services should be contacted for these molds..
True 5 star hotels would never be like this one. This hotel needs urgent updates..
And do you know what answer you get from them? Literally nothing! Any hotel that is 5 star would make sure things like these are working and cleaned and would at minimum provide 5 star Costumer service. I don’t know how they have a license to advertise they are 5 star hotel. That should be illegal
Abdulaziz Badughaysh
2 years ago
5/5
First I have to mention that The receptionist of this hotel Rania was the nicest receptionist I have ever encountered at a hotel. She was always friendly and asked how...
First I have to mention that The receptionist of this hotel Rania was the nicest receptionist I have ever encountered at a hotel. She was always friendly and asked how our stay was going every time we walked in the door. She also was able to recommend places to get any type of meal that we needed as well. Second this is a luxurious hotel! It’s clean and has a lot of comfort items to make you feel at home. I was in town for a stressful event and coming back to this hotel’s room was very peaceful.
Maryam Mowjood
2 years ago
4/5
This hotel has a beautiful lobby and restaurant. The restaurant has a great mini breakfast buffet for kids too. The kids loved it. Special shout out to Mr Faizan who...
This hotel has a beautiful lobby and restaurant. The restaurant has a great mini breakfast buffet for kids too. The kids loved it. Special shout out to Mr Faizan who was very courteous and helpful at all times.
However compared to the money being paid, the rooms are small and the bathroom even smaller. The shower area is so small that a claustrophobic person would never get in there. The bathroom really needs working on considering the fact that this is a 5 star hotel. And the service isn't great. They have so many guests checking in every day and I guess this makes them indifferent or too tired to be hospitable to each guest.
j1g9 A
2 years ago
5/5
The location is great. The hotel has two entrances one to the Haram with special entrance and the other to the street where you find taxis are waiting you. All...
The location is great. The hotel has two entrances one to the Haram with special entrance and the other to the street where you find taxis are waiting you. All service was top notch. Quadruple room with Kaaba view was spacious and tidy with most essentials provided for a family of 5. The bed is big, I loved it the most. Breakfast food was incredible with variety of choices; top management was also around to make sure everything was okay. I would like to thank Mr. Rakan at the reception desk for his welcoming and attitude. Loved our stay here!
Qazi Zaighum Haroon Qureshi
2 years ago
5/5
At this holy place we enjoyed the stay which made our journey memorable as it was just steps away from Haram.
Amazing customer service neat and clean room.
Restaurant staff and service...
At this holy place we enjoyed the stay which made our journey memorable as it was just steps away from Haram.
Amazing customer service neat and clean room.
Restaurant staff and service for breakfast was outstanding with lot of tasty food varieties helped us to recover for more prayers without weakness.
Met with restaurant manager with great personality and admired the service and food quality.
Abdulla Salem
4 years ago
3/5
Good priced , cleaned well and location is good , would be great to have more staff at the reception.
Kamran Younis
4 years ago
5/5
Stayed here in 2017, was travelling with elderly parents to perform Umrah. The hotel was just brilliant, the location was around 300 yards from the Haram and ideal for the...
Stayed here in 2017, was travelling with elderly parents to perform Umrah. The hotel was just brilliant, the location was around 300 yards from the Haram and ideal for the elderly travelling to and from the Haram performing the Umrah Rituals.
The cleanliness of the accommodation and facilities were next to none. We had a room facing the Kabbah, what an amazing sight that was!
The buffet breakfast, “Well what can I say! The variety was amazing. I don’t think I could identify all the dishes they were so plentiful.
If shopping is a key feature of you pilgrim then rest assured you won’t get a better hotel than this! The back exit goes straight into the clock tower mall.
Hopefully will be blessed to visit again soon!
Mariam Ahmed
4 years ago
2/5
We had booked swissotel on Booking.com.
We were informed that the hotel is shut due to maintenance after we reached the property. It was extremely and highly inconvenient!!
They should have closed...
We had booked swissotel on Booking.com.
We were informed that the hotel is shut due to maintenance after we reached the property. It was extremely and highly inconvenient!!
They should have closed booking lines for the hotel as it was shut .
rajanaeem786
4 years ago
5/5
Very convenient location close to Haram, very helpful and friendly staff, we were given Haram faced room without any extra charges a lovely view. Room are big and especially the...
Very convenient location close to Haram, very helpful and friendly staff, we were given Haram faced room without any extra charges a lovely view. Room are big and especially the luggage box room is very handy as it keeps your room clear of suitcases. Bath and toilets are very clean and spacious.
Only one area where there is room for improvement. The breakfast buffet has plenty of different items but if you are from South Asian subcontinent, then you will feel disappointed because mainly the dishes are either Arabic and some European. Also when it was busy, there was problem to find cutlery like teaspoons resulting in cold tea.
Overall a very good hotel and recommended to visit again.
Ehab Tantawy
4 years ago
5/5
I strongly recommend booking in Swissotel. All my family love this hotel when we visit Mecca for Ummrah
shamshair ali
4 years ago
5/5
One of the best hotel near Haram e Makki
Ibrahim Ullal
4 years ago
5/5
Good location and near by Haramain Makkah
Akbar Khan
4 years ago
5/5
Nice variety of breakfast Easy access to haram
Habiba Khan
4 years ago
5/5
The best place with amazing staff. I have been there with my dad as he got sick while we were on the way to Makkah the minute we reached...
The best place with amazing staff. I have been there with my dad as he got sick while we were on the way to Makkah the minute we reached the hotel it was really crowded at the reciption but when l informed the staff member regarding his sickness they immediately arranged for the room and took great care of my dad this is the best quality of the staff. I have started respecting them more and wish them the best success ever.
A.Rahman Jaber
4 years ago
5/5
Very good hotel - Cleanliness 5 of 5 - relaxing 5 of 5 - haram view
Ibrahim Moawad
4 years ago
5/5
Swissotel Makkah one of the Kaaba view Hotels. Good car parking with charge . Great cleaning services. Different types of Rooms. Big and large restaurant with open buffet. ...
Swissotel Makkah one of the Kaaba view Hotels. Good car parking with charge . Great cleaning services. Different types of Rooms. Big and large restaurant with open buffet. Great front office team. Staff are very helpful and supporting. Hotel at the level of Haram so you can directly go to Haram from its lobby and he is the only hotel having this advantage.
Nauman Akram
4 years ago
4/5
4 star hotel claiming 5 star. Reception Service is not exemplary, have to wait till 4 o clock although booking and advance payment has been...
4 star hotel claiming 5 star. Reception Service is not exemplary, have to wait till 4 o clock although booking and advance payment has been paid. Rooms are clean and washrooms are OK. Room service needs improvement . Buffet taste and specifically entry process sucks as after charging so much money ,they force you to stand in long ques in order to identify at buffet hall entry. What are we... School kids? Highly not recommended
saber hamed
4 years ago
5/5
5 star rating cause its the closest hotel to the kaaba
All 29 reviews shown above.
MADINAH
Frontel AlHarithia
B&B
4 mins
6 Nights
27 reviews
The Frontel AL Harithia Medina welcomes all to our 354 spacious and suites, air-conditioned rooms and suites featuring a free WiFi and coffee and tea-making facilities. Also provide gym and suna faclities . The hotel is steps away from The...
The Frontel AL Harithia Medina welcomes all to our 354 spacious and suites, air-conditioned rooms and suites featuring a free WiFi and coffee and tea-making facilities. Also provide gym and suna faclities . The hotel is steps away from The Prophet's Mosque "al-Masjid an-Nabawi". Productive meetings are assured in our five meeting rooms with video conferencing capabilities and natural light.
Guest Reviews (27)
Noor Mozumder
1 month ago
1/5
One major thing that ruined this hotel for me was the air conditioning. My mum, dad and I got really sick. it seems as if they don’t regularly clean and...
One major thing that ruined this hotel for me was the air conditioning. My mum, dad and I got really sick. it seems as if they don’t regularly clean and dust kept coming out of the filter. My mum being really sensitive to dust got really sick, we had to keep the air conditioning on though as it was really hot. Not a good place for health.
Almontaser Bella
2 months ago
5/5
Excellent Hotel despite being busy during the season.
Excellent food, enjoyment for the mouth, and gut, too.
Direct connection to Masjid.
Sahira Nurmamade
3 months ago
5/5
The location is very near the mosque.
The room was very spacious and clean, incredibly room sevice and housekeeping. The staff was always ready to do what we asked for.
Really recommend...
The location is very near the mosque.
The room was very spacious and clean, incredibly room sevice and housekeeping. The staff was always ready to do what we asked for.
Really recommend 👌 👌
Mohammed Hussain
3 months ago
1/5
Terrible Experience – Not a 5-Star Hotel!
Do not be fooled by the 5-star rating — this hotel is barely a 3-star at best. Our first room had visible mould, a...
Terrible Experience – Not a 5-Star Hotel!
Do not be fooled by the 5-star rating — this hotel is barely a 3-star at best. Our first room had visible mould, a broken shower and bathtub, filthy carpets, and layers of dust and dirt everywhere. We requested a room change, but the second room had the exact same issues. The third room was even worse — it started to smell like sewage shortly after we checked in.
The entire hotel is extremely outdated, with rooms that look like they haven’t been renovated since the 1980s. This is nowhere near the standard you’d expect from a supposed 5-star establishment.
To make matters worse, Alharam Travel (Romford Road, London) changed our hotel last minute — not once, but twice — and placed us in this awful place. Completely unacceptable and disappointing from both the hotel and the travel agency.
Avoid at all costs.
Musleh Ahmed
5 months ago
5/5
This hotel is awesome!
Location wise it is the best, takes a minute to get into the mosque and always find space inside or out.
I absolutely loved it
Hamza Abid
7 months ago
4/5
Love the hotel. Fantastic location. The size of the room is brilliant as well.
Breakfast is mid.
The main issue is the lifts. They take too long when there is a lot...
Love the hotel. Fantastic location. The size of the room is brilliant as well.
Breakfast is mid.
The main issue is the lifts. They take too long when there is a lot of people. No algorithm just stops at every single floor. Annoyingly 1 or 2 of the lifts are just for service too.
Zoubir Yagoubi
2 years ago
2/5
I was lost every time when getout from masjid I didn't find my way cause the signe of el harithya is hiding down is not on the top...
I was lost every time when getout from masjid I didn't find my way cause the signe of el harithya is hiding down is not on the top like the other hotel even is to close to the harassment and the elevators take time too.
Redzuan Idrus
2 years ago
4/5
Title: Conveniently Located Hotel with Some Areas for Improvement - Frontel Madinah
I recently stayed at Frontel Madinah during my visit to the holy city of Madinah, and overall, it was...
Title: Conveniently Located Hotel with Some Areas for Improvement - Frontel Madinah
I recently stayed at Frontel Madinah during my visit to the holy city of Madinah, and overall, it was a decent experience. The hotel boasts a fantastic location, being near the iconic Masjid Nabawi, which made it very convenient for attending prayers and exploring the city.
However, I must admit that the first impression of the hotel was slightly underwhelming. The elevator was disappointingly slow, leading to some frustrating wait times during peak hours. Additionally, the elevator itself was quite cramped, which could be uncomfortable, especially for guests with mobility concerns.
One of the highlights of my stay was the food selection offered during breakfast and lunch. While not exceptional, the choices were satisfactory, and the quality was decent enough to start the day with a good meal. I especially enjoyed the Dacidoff coffee sachet provided in the room, which was a delightful touch.
Speaking of the rooms, I found them to be quite pleasant overall. The mattress was comfortable, providing a good night's sleep, and I was pleased to find two pillows for each occupant, allowing for personalized comfort. The housekeeping staff was friendly and attentive, ensuring that the rooms were kept tidy and well-maintained throughout our stay.
Another delightful aspect of Frontel Madinah was its proximity to a Baskin Robbins cafe near the reception area. It was a perfect treat for a quick dessert after a day of exploring the city or attending prayers. Additionally, the hotel's location also allowed easy access to nearby shopping areas, which was a bonus for those who wanted to indulge in some retail therapy.
In conclusion, Frontel Madinah is a hotel with both pros and cons. While its location near Masjid Nabawi and friendly housekeeping staff are definite assets, there are areas that need improvement, such as the slow and cramped elevator. Despite some shortcomings, I would consider staying here again in the future, given its convenience and the overall satisfactory experience during my visit.
Furqan Khanani
2 years ago
5/5
All are good.
Except one thing is harmful.
I was staying in this hotel junior suite room 811 , stay date 28th July 2023.
As per picture, you guys can see there...
All are good.
Except one thing is harmful.
I was staying in this hotel junior suite room 811 , stay date 28th July 2023.
As per picture, you guys can see there is a steel peice has been fixed on the pillar behind the bed. My son was sleeping on bed , during he sleep he turned his hands towards another direction and touched this steel piece, which results cuts on his hands due to this steel decoration peice has sharp edges.
You guys can see the blood on the bed of my son.
I informed Mr. Khaled the duty manager, they just said one thing. We apologise for this, we will give you discount on your next visit.
They don't care about some hurts badly.
Mohammed Sufiyan
2 years ago
3/5
The staff are very helpful and service is great but the hotel itself isn’t anywhere near 5 star quality (they charge you if you want additional water) and the facilities...
The staff are very helpful and service is great but the hotel itself isn’t anywhere near 5 star quality (they charge you if you want additional water) and the facilities aren’t up to 5 star standards. At most I would give it a 3 star. Location is great and very convenient for family as it is close to ladies gate. Food was ok
Bodrul Hussain
2 years ago
5/5
This Hotel is Excellent in every way from the decor to customer service is faultless. I have stayed with my family and friends whenever I travel to Medinah, and each...
This Hotel is Excellent in every way from the decor to customer service is faultless. I have stayed with my family and friends whenever I travel to Medinah, and each time the service has been exceptional Alhamdullilah. I recommend this hotel as it’s a couple of minutes away from Masjid Al Nawabi, directly to women’s gate. Perfect location. You will not be disappointed. It’s states it’s a 4 star but better then any 5 star.
Aakhil Ali
2 years ago
4/5
Very nearby to gate 329 of Masjid Al Nabwi.. Very nice interiors, but rooms are compact for a five-star hotel.. lots of shopping complexes in next door buildings..
Tariq Abudayeh
2 years ago
3/5
The hotel location is perfect specially for a family. Few steps to the Haram’s piazza. The cleanliness is average. The room fit out and furniture are bet old and...
The hotel location is perfect specially for a family. Few steps to the Haram’s piazza. The cleanliness is average. The room fit out and furniture are bet old and worn-out.
Room is missing floor towel, slippers, and some other kits that supposed to be available in four or five stars hotels even you may find it in 3 stars as well.
The cost is extremely overpriced compared to the service you get.
Sameer Ahmed
2 years ago
4/5
An excellent choice if you are looking for a hotel which is very close to Al Haram. The hotel is reasonably clean and the staff are friendly and service is...
An excellent choice if you are looking for a hotel which is very close to Al Haram. The hotel is reasonably clean and the staff are friendly and service is very good . The beds are good but the extra bed was not that comfortable. The breakfast restaurant was packed with many guests even at the start time of the breakfast at 6 am ! Due to the crowds , you don’t feel comfortable as some one could take your table while you’re bring your food. However, the breakfast was very good and there were many varieties.
Sarah
2 years ago
2/5
This hotel is VERY BAD. Very DIRTY room. Very Dim lights in the hallway. TV doesn't work. Sink was clogged prior to even using. Dirty room and bedsheets. When you...
This hotel is VERY BAD. Very DIRTY room. Very Dim lights in the hallway. TV doesn't work. Sink was clogged prior to even using. Dirty room and bedsheets. When you call reception/front desk they don't even answer. You don't hear the ADHAN in the room. Made us wait hours before checking in, and said they didn't have any rooms available so we had to wait for hours, and we had booked a week prior. I don't recommend this hotel at all!!!!!! Please rethink before booking here. Don't waste your money, because you will regret it.
a khair
2 years ago
4/5
We booked a family room with 4 beds and only got two. We had to ask for two more beds which took another 2 hours and even then they were...
We booked a family room with 4 beds and only got two. We had to ask for two more beds which took another 2 hours and even then they were uncomfortable. The carpets were very old, some of the sockets didn't work, the wallpaper was falling off and the service was very poor. The only reason we evenrated it 2 stars was because of its location and convenience. I do no5 recommend this hotel and you should sav3 your money for a better hotel.
Mahmodul Huque
2 years ago
5/5
Fantastic hotel, very good location from masjid e Nabawi only 2 minutes walk Nearer to ladies entrance. Breakfast is standard my kids loved it.
If you ask for extra room keys,...
Fantastic hotel, very good location from masjid e Nabawi only 2 minutes walk Nearer to ladies entrance. Breakfast is standard my kids loved it.
If you ask for extra room keys, they will provide you.
Only downside to me was the trolley service guys, they expect some money for their service which I didn't like.
talal al.majhadi
4 years ago
2/5
I just checked out. The hotel was not bad at all. But some of the worker there were so mean. On guy at the morning shift and he was not...
I just checked out. The hotel was not bad at all. But some of the worker there were so mean. On guy at the morning shift and he was not Saudi other one was a afternoon shift. And the other one was Saudi and he worked at front desk.
Moha A
4 years ago
2/5
The location and the room size (junior triples), parking free are only the good things in this hotel. The cupboards was broken, change the room, then the air conditioning stop...
The location and the room size (junior triples), parking free are only the good things in this hotel. The cupboards was broken, change the room, then the air conditioning stop working in the other room which needs to change the room again. The light wasn't working well. The staff were not qualified to work in hotels services, food in the resturant just okay no thing amazing. So many problems have in my stay in this hotel. Sanitiser in the lift always was empty. For sure I will not book in this hotel again and not recommend for people.
Amr Mostafa Gaafar
4 years ago
2/5
Close to Haram. It's five stars hotel, yet can hardly be rated as 3 stars. The whole furniture needs renovation, receptionists knows nothing about customer care nor hospitality. They couldn't...
Close to Haram. It's five stars hotel, yet can hardly be rated as 3 stars. The whole furniture needs renovation, receptionists knows nothing about customer care nor hospitality. They couldn't give me my room in proper time and they overcharged me for nothing ! I'd never come back here again !
Alooly Hamzah
4 years ago
4/5
The location of the hotel is perfect and it seems very clean and nice hotel. However I give 2 stars because I have faced the most disappointing behavior from this...
The location of the hotel is perfect and it seems very clean and nice hotel. However I give 2 stars because I have faced the most disappointing behavior from this hotel. They canceled my reservation without giving me a reason and get back to me. After coming from long distance, I didn’t find any kind of hospitality and the only answer that I get “ Sorry, we are in season periodâ€. Which is not an excuse for such behavior.
Muhammad Latif
4 years ago
4/5
Had wonderful stay in Frontel Al Harithia with family. Staff was well mannered and cooperative. Showed a kind gesture by upgrading the room to junior suite.
Haram is quite near to...
Had wonderful stay in Frontel Al Harithia with family. Staff was well mannered and cooperative. Showed a kind gesture by upgrading the room to junior suite.
Haram is quite near to this hotel, especially the ladies gate. Supermarket Bindawood is at a few steps to buy anything.
Nisar Ahmed
4 years ago
5/5
It is my best hotel in madina I like because this hotel is very neat and clean and best service always I will prefer to stay this hotel always and...
It is my best hotel in madina I like because this hotel is very neat and clean and best service always I will prefer to stay this hotel always and always and breakfast always perfect best wishes for this hotel always and always ðŸ™
وجنات Ø§Ù„ØØ±Ø¨ÙŠ
4 years ago
2/5
It was one of the worst experiences I have ever had, as the prices were prohibitive for such a service. Bad rooms, size very cramped and not clean at all....
It was one of the worst experiences I have ever had, as the prices were prohibitive for such a service. Bad rooms, size very cramped and not clean at all. Breakfast was bad too, it was the worst two nights I had in town. I also booked the room for a price and upon checking out the hotel they asked me double the price !!!!! Lack of credibility, lack of hygiene, very poor service.
waine estabillo
4 years ago
2/5
your wifi should have password only and theres no need to log in log in.. your making the customers irritated
Moe Suli
4 years ago
5/5
The only Hotel I go to when I visit madinah, why?
For many reasons,
First, it’s by the Haram.
Second, it’s very clean.
Last but not least, the food is amazing.
Finally, the prices are...
The only Hotel I go to when I visit madinah, why?
For many reasons,
First, it’s by the Haram.
Second, it’s very clean.
Last but not least, the food is amazing.
Finally, the prices are more than fair.
Totally recommend it ðŸ‘ðŸ¼
Muhammad Sulaiman
4 years ago
4/5
Though the place is good but you can not call it a five star hotel in any sense. Double bedroom is actually consist of two single beds joined together. So...
Though the place is good but you can not call it a five star hotel in any sense. Double bedroom is actually consist of two single beds joined together. So you can imagine how would it feel like to rest on it with a family. Apart from that, the management is cooperative and helpful. And very much close to gate 16 of Majid nabi saww. The breakfast is awesome consisting of different yogurts, fresh fruits, fresh juices, breads and buns, muffins, donuts, omelets, scrambled eggs, falafel, one main dish, rice, salads, different types of cheese slices and many more.
13 Reviews, 100% of customers recommend this agent
Subhan Ainarkar
2 years ago
5/5
Was an absolute pleasure to have my honeymoon sorted by these guys. Made everything easy and made it a trip to remember forever. Beautiful locations and amazing hotels.
Singapore, Kuala Lumpur...
Was an absolute pleasure to have my honeymoon sorted by these guys. Made everything easy and made it a trip to remember forever. Beautiful locations and amazing hotels.
Singapore, Kuala Lumpur and Langkawi.
Made everything convenient with hotel transfers, easy flights and perfect locations in each destination.
Definitely recommend bringing your travel needs to this place.
Thankyou for making this happen for us!
Humdan Dan
2 years ago
5/5
Simple and straightforward, booked a LAST MINUTE Ramadhan package last year, only realised this year when booking with somebody else how smooth the experience with M Zahid Travels was after...
Simple and straightforward, booked a LAST MINUTE Ramadhan package last year, only realised this year when booking with somebody else how smooth the experience with M Zahid Travels was after a horrendous experience this time around with another agent.
Definitely will stick with reputable agents only, book without any hesitation with M Zahid Travels, your money will definitely be well spent!
Aisha Patel
2 years ago
5/5
One of the most professional companies I have used, great service 24/7 as well as amazing staff, highly recommend travelling with M Zahid Travel.
Subhan Ainarkar
2 years ago
5/5
Was an absolute pleasure to have my honeymoon sorted by these guys. Made everything easy and made it a trip to remember forever. Beautiful locations and amazing hotels.
Singapore, Kuala Lumpur...
Was an absolute pleasure to have my honeymoon sorted by these guys. Made everything easy and made it a trip to remember forever. Beautiful locations and amazing hotels.
Singapore, Kuala Lumpur and Langkawi.
Made everything convenient with hotel transfers, easy flights and perfect locations in each destination.
Definitely recommend bringing your travel needs to this place.
Thankyou for making this happen for us!
SAJID MUSA
2 years ago
5/5
Extremely thoughtful tour operator who made my family's requirements their priority and delivered a service well beyond my expectations. As I was travelling with elderly parents we had to take...
Extremely thoughtful tour operator who made my family's requirements their priority and delivered a service well beyond my expectations. As I was travelling with elderly parents we had to take a few extra things into consideration to make my parents Umrah trip as comfortable and easy as we could make it. The company advised regarding all aspects of our trip, even some things I hadn't given any thought to. They made the whole experience as comfortable as it could have been. 'PERFECT FROM START TO FINISH'
Homayra Makda
2 years ago
5/5
We used M Zahid Travel for our recent trip to Dubai! We stayed at the paramount hotel and the irony of our trip was we felt like superstars! From the...
We used M Zahid Travel for our recent trip to Dubai! We stayed at the paramount hotel and the irony of our trip was we felt like superstars! From the moment we used the travel agency we were provided with excellent customer service! Any questions we had whilst being away they were a text message away and ready to help!
Can't fault them and will definitely be using them again! Highly recommended!
Adil Khan
2 years ago
5/5
Humble tour operator in the heart of Blackburn.
Went to them to sort out an anniversary trip to Dubai and not only were the prices better than I'd find, the luggage...
Humble tour operator in the heart of Blackburn.
Went to them to sort out an anniversary trip to Dubai and not only were the prices better than I'd find, the luggage upgrade and the service was exemplary.
The hotel was located perfectly and all information I required was provided to me before the trip and my mind was put at ease as any questions I had were answered.
The transfers that were booked from the airport to the hotel were spot on and their timing was perfect not forgetting the convenience of the whole thing as well.
I'll be back later this year.
A pleasure to deal with.
Hamza Patel
2 years ago
5/5
Great Agent. Good customer service. Offers good range of packages.
Yasin Mohammed
2 years ago
5/5
Great experience from start to finish . Staff were amazing always available 24/7 I certainly wasn’t disappointed with the service.
I had heard great reviews from previous customers but the...
Great experience from start to finish . Staff were amazing always available 24/7 I certainly wasn’t disappointed with the service.
I had heard great reviews from previous customers but the service provided exceeded the great service I expected
SAJID MUSA
3 years ago
5/5
Extremely thoughtful tour operator who made my family's requirements their priority and delivered a service well beyond my expectations. As I was travelling with elderly parents we had to take...
Extremely thoughtful tour operator who made my family's requirements their priority and delivered a service well beyond my expectations. As I was travelling with elderly parents we had to take a few extra things into consideration to make my parents Umrah trip as comfortable and easy as we could make it. The company advised regarding all aspects of our trip, even some things I hadn't given any thought to. They made the whole experience as comfortable as it could have been. 'PERFECT FROM START TO FINISH'
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5/5
HalalTrek
overall rating
13 reviews
Facilitating a journey of faith, belief and devotion is what M.Zahid Travel agency specializes in! A travel agency based in UK and established in the year 2000, M.Zahid offers the best Hajj, Ramadan and Umrah packages from UK.