We had a lovely stay in the deluxe suite as it's ideal for a family. There was an issue with the booking but it was resolved by the reservation manager... Read more

We had a lovely stay in the deluxe suite as it's ideal for a family. There was an issue with the booking but it was resolved by the reservation manager Abdullah efficiently and to our satisfaction. The house keeping staff were helpful and provided us with items we needed. Read less

wonderful hotel. Rooms are clean, comfortable, and excellent service. Special thanks to staff member Javed Ahmed for his outstanding hospitality. he truly went above and beyond. I believe such dedication... Read more

wonderful hotel. Rooms are clean, comfortable, and excellent service. Special thanks to staff member Javed Ahmed for his outstanding hospitality. he truly went above and beyond. I believe such dedication deserves recognition. Highly recommend this hotel! Read less

The hotel is good, the room is nice, and the food at the restaurant is delicious. However, I kindly request that the issues regarding maintenance and cleanliness be addressed. I would... Read more

The hotel is good, the room is nice, and the food at the restaurant is delicious. However, I kindly request that the issues regarding maintenance and cleanliness be addressed. I would also like to extend my sincere thanks to Miss Haneiyah and Mr. Salem from the Food & Beverage Department, as well as Mr. Rami from the Reception for their excellent service. Read less

No doubt, location is great. Staff from reception to dining very friendly and professional. Rooms are little small very very clean. Breakfast is great. Our stay was pleasant as whole family... Read more

No doubt, location is great. Staff from reception to dining very friendly and professional. Rooms are little small very very clean. Breakfast is great. Our stay was pleasant as whole family loves it. Inshallah we will stay again. Try to respond guests’ email with effective communication. Please keep the high standard. Thanks Aftab Ahmad Read less

It was one of my best stays in Makkah. The rooms are very comfortable with spacious washroom. All the basic equipments are available in the room. Location is excellent, only... Read more

It was one of my best stays in Makkah. The rooms are very comfortable with spacious washroom. All the basic equipments are available in the room. Location is excellent, only 4/5 minutes walk from the hotel to the Haram entrance gate. The staffs are very responsible & helpful. The guard helped us a lot with the parking. The bellman nazrul & mannan r recommendable. InshaAllah will visit the hotel again. Read less

Very good service and hotel over all. It was very clean and the staff was very kind too. We had a nice and pleasant stay at the hotel. Special recognition... Read more

Very good service and hotel over all. It was very clean and the staff was very kind too. We had a nice and pleasant stay at the hotel. Special recognition to the restaurant's chief, the food was great ! Thanks again for everything. Read less

Stay away at all costs. Very very dirty. The reviews on here are lies. No fresh coffee for breakfast. Charging 25 sar for a coffee at the coffee shop. Found... Read more

Stay away at all costs. Very very dirty. The reviews on here are lies. No fresh coffee for breakfast. Charging 25 sar for a coffee at the coffee shop. Found a cockroach in my room. Carpet is extremely dirty. About 15 min walk to haram. Very overpriced hotel. Definitely not a 5 star hotel. Cleaning staff tried their best, and was very nice. But no use when the hotel carpet is very dirty and smells. This hotel needs to buy new carpets. Read less

The room is spacious. The staff and services are good. So far, staying here very pleasant and thanks to Shafiq and Shahar for the cleaning and housekeeping services. With a... Read more

The room is spacious. The staff and services are good. So far, staying here very pleasant and thanks to Shafiq and Shahar for the cleaning and housekeeping services. With a good attitude and friendly makes my stay more comfortable. The location is also not far yet not that close to Masjid. Alhamdulillah Read less

I had a pleasant 2-day stay at Makarem Ajyad Makkah Hotel. The room was comfortable, clean, and well-maintained, providing the perfect place to relax after a long day. Breakfast at the... Read more

I had a pleasant 2-day stay at Makarem Ajyad Makkah Hotel. The room was comfortable, clean, and well-maintained, providing the perfect place to relax after a long day. Breakfast at the Zamzam Buffet was a highlight of my stay. The variety of dishes was impressive, and the service from the waitstaff was excellent. The dining area was spotless, and the team maintained a high level of hygiene while being friendly and welcoming throughout. The lobby was a bit crowded at times, but it’s understandable given the hotel’s prime location and popularity. However, the complimentary station of snacks and drinks in the lobby was a fantastic touch. A big thanks to the chef and the team for this thoughtful gesture. it truly enhanced the experience. Overall, I enjoyed my stay and would highly recommend this hotel for its comfort, excellent service, and attention to detail. Read less

Here's a review about my stay at the Ajyad Makareem Makkah hotel: I recently had the pleasure of staying at the Ajyad Makareem Makkah hotel, and I must say it was... Read more

Here's a review about my stay at the Ajyad Makareem Makkah hotel: I recently had the pleasure of staying at the Ajyad Makareem Makkah hotel, and I must say it was an incredibly enjoyable experience. The hotel's location is superb, with only a 5-minute walk to the Masjid al-Haram gate, making it extremely convenient for performing Umrah. The hotel staff were incredibly friendly and helpful, particularly Rofiq ,Tofazzul, and Saiful Islam , the housekeeping staff member, who stood out for his exceptional warmth and hospitality. I truly appreciated the service provided by Rofiq and the rest of the staff. The hotel rooms were also spacious and clean, providing a comfortable and relaxing atmosphere during my stay. The facilities provided were comprehensive and adequate. I thoroughly enjoyed my stay at the Ajyad Makareem Makkah hotel and hope to have the opportunity to stay again on my next Umrah journey. I highly recommend this hotel to anyone planning to perform Umrah or visit Makkah. Read less

This hotel was bad. I have no idea where they got their 5-star rating from. The only good thing is the bedding. Everything else was disappointing. The rooms are old, the... Read more

This hotel was bad. I have no idea where they got their 5-star rating from. The only good thing is the bedding. Everything else was disappointing. The rooms are old, the common areas aren’t very clean, and the reception is chaotic—I waited almost an hour for my room. There’s no parking, the bathrooms smell bad when using water. At breakfast, flies are all around you while eating. For the high price, I deeply regret not choosing the Hyatt Regency next door, which looked much better for a similar rate. I hesitated until the last minute… Definitely not a hotel I recommend. Read less

I enjoyed my stay at this hotel. The walking distance to Masjid Haram was convenient and not too tiring, and the hotel was clean and well-maintained. However, I would like to... Read more

I enjoyed my stay at this hotel. The walking distance to Masjid Haram was convenient and not too tiring, and the hotel was clean and well-maintained. However, I would like to suggest that the management provide more staff to assist with luggage during check-in and check-out. When I checked out, I requested assistance three times, but unfortunately, no one came to help. This was quite inconvenient, especially for guests with heavy luggage. I hope the hotel improves its service in this regard to enhance the guest experience. Read less

I stayed at this hotel for 5 days during Hajj time. The food was amazing. They had different cuisines and good quality food. Cleaning service was good as well. Employee... Read more

I stayed at this hotel for 5 days during Hajj time. The food was amazing. They had different cuisines and good quality food. Cleaning service was good as well. Employee Muhammad Saeed took our feedback and provided the food that we asked for. Everyone has good manners and I would give it a 5/5 experience. Also the location is so close to the Haram so it is very convenient to go their often. Read less

This is my 2nd stay in Makarem. I have really enjoyed my experience. Everything from check in to rooms to breakfast has been spot on. Room service by Br Amirul and... Read more

This is my 2nd stay in Makarem. I have really enjoyed my experience. Everything from check in to rooms to breakfast has been spot on. Room service by Br Amirul and Br Amam has been exceptional, daily servicing and change of bedding/towels. Would highly recommend this hotel on balance of quality and budget. Read less

I booked last minute in this hotel for 2 nights and I really enjoyed my stay, place is very clean, room spacious, quite, staff so friendly and helpful, they called... Read more

I booked last minute in this hotel for 2 nights and I really enjoyed my stay, place is very clean, room spacious, quite, staff so friendly and helpful, they called to make sure i am happy and asked me if there is anything i need to make me more comfortable 😍, also the place is not far from Haram only 900m which is really great specially when the weather is nice, i was lucky it was very nice cool weather at night. I recommend this hotel, great value for the price and location. Thanks and hopefully see you soon 🙏🏼🥰 Read less

The location is perfect. Wonderful staff, breakfast was amazing. I would definitely stay here again. My room is 3rd floor, Housekeeping staff are absolutely fantastic. Always smiling and helpful. They... Read more

The location is perfect. Wonderful staff, breakfast was amazing. I would definitely stay here again. My room is 3rd floor, Housekeeping staff are absolutely fantastic. Always smiling and helpful. They make you feel so special." Thank you soo much Foysal, Read less

I had a long stay in Mecca in this hotel’s suite room with my family. It was a pleasant and luxurious stay. Haram is within walking distance of 5minutes. Special... Read more

I had a long stay in Mecca in this hotel’s suite room with my family. It was a pleasant and luxurious stay. Haram is within walking distance of 5minutes. Special mention to Joshim from service staff who made sure our stay here was very comfortable every day. I would definitely recommend the hotel due to the location and my experience with the service. Thanks! Read less

Had the night set menu which was a lot of food but wonderful, especially the lentil soup! Hassan was great, super friendly and inviting. Would definitely eat at the hotel... Read more

Had the night set menu which was a lot of food but wonderful, especially the lentil soup! Hassan was great, super friendly and inviting. Would definitely eat at the hotel restaurant again! Read less

Nice hotel. Close to Haram. Staff helpful and polite. Rooms lovely. Not a big hotel in comparison to others. But well run . surprisingly keen to provide good customer service... Read more

Nice hotel. Close to Haram. Staff helpful and polite. Rooms lovely. Not a big hotel in comparison to others. But well run . surprisingly keen to provide good customer service unlike most in Saudi! Breakfast needs work. Was a bit disappointing. Read less

We had a double room. The decor is modern and stylish. The room is very comfortable and large. Good bathroom too with an excellent rain shower. The coffee shop behind... Read more

We had a double room. The decor is modern and stylish. The room is very comfortable and large. Good bathroom too with an excellent rain shower. The coffee shop behind the reception area has an excellent range of sandwiches, cakes and drinks. Nice shops for dates, perfumes and abaya over there as well Read less

Very comfy for the room. Experienced with two children 10 and 9 years old were we have Umrah on August 2022. They were happy. But, need improve for the menu variety. Overall,... Read more

Very comfy for the room. Experienced with two children 10 and 9 years old were we have Umrah on August 2022. They were happy. But, need improve for the menu variety. Overall, with good quality of bed and room, we can took a good rest while we have Umrah Read less

I came here in group. Luckily my room is the best one while the others in my group were put in the other building (old building, behind the new one).... Read more

I came here in group. Luckily my room is the best one while the others in my group were put in the other building (old building, behind the new one). The condition at the old building was chaos (the table & chair arranged like warehouse, and also no bed at the other room). Terrible. But the condition in my room was perfect! So i was confused to rate this hotel 😂😅 Read less

It's a very good experience . stuff there are very friendly and helpful. sure like in your house every thing you want you find directly. all stuff are excellent especially... Read more

It's a very good experience . stuff there are very friendly and helpful. sure like in your house every thing you want you find directly. all stuff are excellent especially Mr .Riyadh he is a kind person and very helpful he does his best to satisfy his guests sure every year l will book them also the hotel is so near to the Holly Mosque (Al Haram) thank you for all team. Read less

Nice hotel, with clean rooms. Close to Haram. Has shuttle service to a free parking area. Some elevators were not working once in a while. And there was only one shuttle... Read more

Nice hotel, with clean rooms. Close to Haram. Has shuttle service to a free parking area. Some elevators were not working once in a while. And there was only one shuttle bus to the parking area. All other services were good. Read less

First time staying here. Perfect location from haram only few minutes walking. Very friendly staff and nice clean rooms and very spacious. Highly recommend everyone to check it out. Has... Read more

First time staying here. Perfect location from haram only few minutes walking. Very friendly staff and nice clean rooms and very spacious. Highly recommend everyone to check it out. Has car parkings prayer room. Read less

"All the staff were exceptional, with outstanding service and a warm, welcoming demeanor. Captain Rezaul's team was particularly impressive, demonstrating a perfect blend of professionalism and kindness. Our 5-day stay... Read more

"All the staff were exceptional, with outstanding service and a warm, welcoming demeanor. Captain Rezaul's team was particularly impressive, demonstrating a perfect blend of professionalism and kindness. Our 5-day stay was consistently excellent, with a seamless and issue-free experience. I highly recommend this team to anyone traveling from the UK or other countries – you won't be disappointed!" Read less

One of the Best Hotel Stays I’ve Ever Had I recently spent couple nights at this luxury hotel in a truly stunning location, and I must say—it was one of the... Read more

One of the Best Hotel Stays I’ve Ever Had I recently spent couple nights at this luxury hotel in a truly stunning location, and I must say—it was one of the best hotel experiences I’ve had, both in Saudi Arabia and internationally. From start to finish, everything exceeded my expectations. The service was exceptional: the staff checked in on me personally by phone three times a day and responded immediately to any request I made. I genuinely felt cared for and spoiled throughout my stay. The attention to detail, comfort, and hospitality were outstanding—and for the price I paid, it was easily the best value I’ve ever gotten at a luxury property. Highly recommended for anyone looking for top-tier service and an unforgettable experience. Read less

This is the very first time we book a hotel with Taiba hotel. Usually we always booked the front hotels near the ladies gates . This hotel is closer to... Read more

This is the very first time we book a hotel with Taiba hotel. Usually we always booked the front hotels near the ladies gates . This hotel is closer to gate 310 which is very near to roza rasool. So first point convenient. Second rooms are spacious and very new. Third service is excellent from front desk to room service. Fourth point breakfast have a huge selection and everything is excellent. And the morning staff under the manger MR. RAJA and his whole team is very professional and ready to make you pampered by there great service. One of the server MR. SHAB I have to tell about him was so caring and remember what we liked and what we want. They do have cafe also it's serve Starbucks coffee plus non Starbucks too. They do have room service for dining & i had great experience in it . Food was great. lady who worked explain what is the local brand & which one is there. Excellent service there too. Finally, highly recommended and worth it to be here. One more thing if you are here do try there fresh juices and most importantly kakra chai super 👌 yummy 😋!!!! Read less

I had a fantastic experience during my stay at Taiba Madina hotel.The staff was incredibly welcoming and helpful, always going the extra mile to ensure our comfort. The room was... Read more

I had a fantastic experience during my stay at Taiba Madina hotel.The staff was incredibly welcoming and helpful, always going the extra mile to ensure our comfort. The room was clean, spacious, and well-equipped with everything we needed. The bed was super comfortable, and we had a beautiful view from the window. The location is perfect—close to major attractions, restaurants, and public transport. We also enjoyed the breakfast buffet, which had a wide variety of fresh and tasty options. What really stood out was the attention to detail and the genuine hospitality. We felt well taken care of and would definitely return. Highly recommend for both business and leisure travelers! Read less

It’s my pleasure to stay in the Taiba Madinah Hotel after completing the Hajj 2025. The service of this hotel is really outstanding. We were from Al Bait hajj group.... Read more

It’s my pleasure to stay in the Taiba Madinah Hotel after completing the Hajj 2025. The service of this hotel is really outstanding. We were from Al Bait hajj group. Captain Reza and his team were really amazing and welcoming very smiling and friendly. Outstanding, delicious wide variety of foods, desserts and drinks really impressed all our family members. Really appreciate the services and support of all the staffs of this hotel. Read less

Love the food! Excellent variety of different types of food. Cheese heaven. Gorgeous view of the Prophet’s Mosque from the restaurant. Super clean, very helpful stuff. As a Canadian travel... Read more

Love the food! Excellent variety of different types of food. Cheese heaven. Gorgeous view of the Prophet’s Mosque from the restaurant. Super clean, very helpful stuff. As a Canadian travel advisor, I give Taiba Madinah hotel 5 star on every level of service. We enjoyed our breakfast and dinner with a wonderful view. Highly recommended! Read less

We stayed 5 nights.. we loved our stay & satisfied with their services. The location is excellent, especially for the mens. Nearby markets & decent food options. Room cleaning guy was so nice... Read more

We stayed 5 nights.. we loved our stay & satisfied with their services. The location is excellent, especially for the mens. Nearby markets & decent food options. Room cleaning guy was so nice & humble. Room was nice & clean and also specious, especially the bathroom. Read less

I have enjoyed my first breakfast at Taiba Madinah Hotel, excellent service, with variety of food to choose from. Staff were very attentive with smile on their faces, nothing was... Read more

I have enjoyed my first breakfast at Taiba Madinah Hotel, excellent service, with variety of food to choose from. Staff were very attentive with smile on their faces, nothing was a problem ready to serve and answer questions. My complements to the chef and his team, and to the manager to run the restaurant efficiently. Thank you. Read less

Hi I traveled from the USA with my mother. we had such great service and I really enjoyed my stay here. captain Reza hospitality was great and also his... Read more

Hi I traveled from the USA with my mother. we had such great service and I really enjoyed my stay here. captain Reza hospitality was great and also his team. The food and the location is very convenient. The experience is 10/10. I would definitely come back again and stay here with no hesitation. Hotel Management Taiba Medina was 10/10 Read less

Our stay at Taiba Madinah Hotel was exceptional from start to finish. The location is ideal—just steps away from the Prophet’s Mosque—making it easy and peaceful to attend prayers at... Read more

Our stay at Taiba Madinah Hotel was exceptional from start to finish. The location is ideal—just steps away from the Prophet’s Mosque—making it easy and peaceful to attend prayers at any time of day. One of the highlights of our stay was the warm welcome we received from Mr. Hussam at the front desk. He was always smiling, kind, and genuinely helpful. His positive attitude and professionalism made us feel instantly at ease and added a special touch to our experience. It’s rare to find someone who consistently goes above and beyond to ensure guests feel comfortable, and Mr. Hussam truly made a difference. The rooms were clean and comfortable, with a beautiful view of the Haram, and the service throughout the hotel was excellent. The restaurant offered a wide variety of delicious food, catering to all tastes. I highly recommend Taiba Madinah Hotel to anyone visiting the holy city—it’s a perfect combination of convenience, comfort, and heartfelt hospitality. Read less

Alhamdullillah we were able to spend four beautiful days at this hotel. Coming from the U.S., we were looking for a place with close proximity to Madinah for us and... Read more

Alhamdullillah we were able to spend four beautiful days at this hotel. Coming from the U.S., we were looking for a place with close proximity to Madinah for us and our family members and this place did not disappoint. We were able to walk back and forth to and fro to the masjid for our prayers and back. It’s a one minute walk to Masjid Al Manawara and right in front of Masjid Al Qamama (the masjid where Prophet Muhammed (ﷺ) prayed for rain. The service is amazing. The staff so hospitable, always giving Salams, and catering to whatever needs you need. Every day in Ramadan, they would have ghisr coffee and Sukari dates for all the guests. On Eid Day, they passed out roses, cupcakes, cake cookies, to all the guests. I loved the architecture of this hotel - beautifully designed - the elevator when the doors close ( inside) it has the doors of Masjid Al Munawwarah. The rooms are spacious,clean, and they have a water boiler with tea so you can have tea whenever you want. I highly recommend getting the breakfast and dinner at the hotel- it’s fantastically amazing! Fresh, with a variety of amazing choices and cuisines. We were hooked on the cardamom tea/karak/shay Adani, fresh juices, fruit, desserts, range of food from daal, soup, chicken, Mandi, lamb, meat, bechamel, potatoes , salads, olives, cheeses, etc… Read less

I've stayed in this hotel for one night in a unit facing the ground mosque. The best thing about this hotel is its location, It's facing the mosque from the... Read more

I've stayed in this hotel for one night in a unit facing the ground mosque. The best thing about this hotel is its location, It's facing the mosque from the imam side. Which means that entering the mosque is much easier due to the smaller crowd compared to the hotels at the back of the mosque. The units are clean and well maintained, Especially that it is under heavy use all year long. I've been to more luxurious hotels, but they are not far off from what I've seen in this hotel.The restaurant in the hotel is good and the food choices are also good. The reception is friendly and experienced, and transportation is near by. All in all, my experience in this hotel was very positive and I highly recommend it. Read less

Located on northern nabawi, so you must left earlier to get space behind imam. Elevator for down during hajj season is no function, what a 5* hotel. Mild chlorine odour on water,... Read more

Located on northern nabawi, so you must left earlier to get space behind imam. Elevator for down during hajj season is no function, what a 5* hotel. Mild chlorine odour on water, especially if you use hottube. Housekeepjng team polite, dilgent and responsive but somehow not completed the job (i think this is management direrction, see below). Soundproof ness it was very good. Waterpresssure also good. Wifi internet speed good. Toiletries nearly completed but the housekeeping team not giving what it should, for example shavings kits, extra soap and shampoo (since the room occupied by 5 people, so you cannot only giving qty for 2 people isnt it?) Its also happened for th towel, tea/coffe/sugar, even you hide the water heater behind the cupboard , what a service.. just keep it out of the room if you didnt want your guests use it rather that hide it. Somehow management, please if you already take contract for accepeted Indonesian hajj guests, be full service or you may not take it at all. Yes, were not regular guest (umra) that only stay 2-3 nights. Yes we will not buying anything from Starbucks, or even your resto/room service, but yes we also giving tips for housekeeping team and make your occupancy high (even full) during hajj season, isnt it profit for your hotel? So please be full service Read less

Staying in this hotel is value for money. It is clean, nicely air conditioned with fresh and delicious food and best of all is location, which is hardly 5 min... Read more

Staying in this hotel is value for money. It is clean, nicely air conditioned with fresh and delicious food and best of all is location, which is hardly 5 min from Haram. Read less

If I were to sum up my stay at this hotel in one word, it would be fantastic. The hotel location is very good, a couple of minutes walk from... Read more

If I were to sum up my stay at this hotel in one word, it would be fantastic. The hotel location is very good, a couple of minutes walk from the Mosque. The hotel room was very spacious compared to other hotels that I’ve stayed in Madinah before. The staff was very nice, always on beck and call, always assisting us and catering to our requests like that of the late checkout. Hebah and Fatimah were both very accommodating. Keep it up! 🌟🌟🌟🌟🌟 Read less

It's a beautiful hotel, one of my friend is working there, Miss Haneen. She invited me , it was breakfast time they have a beautiful restaurant facing towards the Al-Haram,... Read more

It's a beautiful hotel, one of my friend is working there, Miss Haneen. She invited me , it was breakfast time they have a beautiful restaurant facing towards the Al-Haram, where they serve breakfast, although i didn't eat, it looks delicious. I almost met all the dinning n kitchen staff, they were so kind n respectable. N if i got any chance i want to get a job in this property. Read less

Very good location. The staff were very helpful. Especially Md Mahadi (supervisor) who would always ask if we needed anything and was always willing to help and provide great customer... Read more

Very good location. The staff were very helpful. Especially Md Mahadi (supervisor) who would always ask if we needed anything and was always willing to help and provide great customer service. The rooms were tidy and clean with an amazing view of the Masjid. Overall a great place to come if your looking for friendly staff, location and shopping /food. Read less

I was sitting in the Starbucks cafe and Hakim was very nice and kind. He was polite and the service was great. I really enjoyed it and I’ve been one... Read more

I was sitting in the Starbucks cafe and Hakim was very nice and kind. He was polite and the service was great. I really enjoyed it and I’ve been one week here with my son and we had a really nice time thank you Hakim. There are very nice people here and thank you for making us happy and making the guests happy to. God bless him Read less

Marvellous Location with emotionally spiritual view of the Haram and Green Dome- especially sitting, everyday, in the Starbucks cafe, with amazing hospitality from Hakim. He really made the stay worth... Read more

Marvellous Location with emotionally spiritual view of the Haram and Green Dome- especially sitting, everyday, in the Starbucks cafe, with amazing hospitality from Hakim. He really made the stay worth it. All The front desk were also excellent and always attended to our requests promptly. Read less

Amal from Guest services was really nice and helpful throughout our stay! Thank you for looking after our comfort during our stay. The hotel isn’t really modern, I didn’t really like... Read more

Amal from Guest services was really nice and helpful throughout our stay! Thank you for looking after our comfort during our stay. The hotel isn’t really modern, I didn’t really like the room and bathroom, but there isn’t anything wrong in particular. The hair dryer in the room i stayed in wasn’t working. The staff at the restaurant are not very professional, we asked to order from the in room dining menu instead of buffet for dinner. The guy was hesitant at first & then asked us to sit at the far corner.. weird.. it wasn’t crowded. the food wasn’t great either, bland, and they took a long to serve even the starters! And something wasn’t cooked, the spring roll i believe was still frozen, as as a compensation they served us fresh fruits after. Overall, i dont think i would stay here again. Read less

Rubbish hospitality...basic cleanliness they don't know...they wash the used tea cups in the toilet with plain water and keep it back!!! Buffet is just stale bread of days and variety... Read more

Rubbish hospitality...basic cleanliness they don't know...they wash the used tea cups in the toilet with plain water and keep it back!!! Buffet is just stale bread of days and variety not more than 3 main course! They don't provide hair conditioner which is staple! Basic courtesy the dinning, room service and housekeeping staff don't have! 0 hospitality! Only plus is location is very close by to Haram! Read less

Spent about a week in December 2021. Very lovely stay well worth every penny. Pros: proximity to the masjid, awesome buffet, friendly English speaking reception staff. Our rooms got upgraded, hotel and... Read more

Spent about a week in December 2021. Very lovely stay well worth every penny. Pros: proximity to the masjid, awesome buffet, friendly English speaking reception staff. Our rooms got upgraded, hotel and rooms smell so fresh and clean. Cons Toilet in room 1011 slow to flush. Takes ages to get enough water to flush and needs looking into. Will definitely stay here in future visits Read less

The collaboration of the hotel with Motawif as the organizing company voor the hajji could not be worse. I have never experienced a worse service level. People who... Read more

The collaboration of the hotel with Motawif as the organizing company voor the hajji could not be worse. I have never experienced a worse service level. People who have never met were put forcefully in the same hotel room. In all my travels I have never ever had such an experience. If you try to come to agreable understanding with the management of the hotel they point towards motawif. This is not in my view how a 5 star hotel should treat their guests. Read less