Amazing service from the full team. Especially the breakfast team - everyone is so attentive, caring and constantly smiling. Iqbal Husein at the breakfast was a superstar! He took really... Read more

Amazing service from the full team. Especially the breakfast team - everyone is so attentive, caring and constantly smiling. Iqbal Husein at the breakfast was a superstar! He took really good care of us and was so attentive to details. Generally a great hotel with top customer service - especially from all the expat staff. Happy to have stayed here. Read less

Very welcoming staff starting from reception. We got a nice room with clean and tidy atmosphere. Service was really nice provided by Executive Lounge staff. Chef prepared very tasty fish... Read more

Very welcoming staff starting from reception. We got a nice room with clean and tidy atmosphere. Service was really nice provided by Executive Lounge staff. Chef prepared very tasty fish and chips as usual. Oybek and Faris at the lounge were attentive and helpful Read less

The ambience of the hotel is really relaxing and quiet. People here are very polite and helpful. I loved the service that they are doing. Absolutely prestigious and clean executive... Read more

The ambience of the hotel is really relaxing and quiet. People here are very polite and helpful. I loved the service that they are doing. Absolutely prestigious and clean executive lounge they have in the 8th floor. Oybek collected my feedback and offered help. Read less

Great amenities and very close to the haram. but terrible customer service and Wifi. After posting this, management was very curtious and made the rest of my stay memorable. ... Read more

Great amenities and very close to the haram. but terrible customer service and Wifi. After posting this, management was very curtious and made the rest of my stay memorable. I can honestly say they went above and beyond by upgrading my room and sending me a very delicious coffee and dessert cart to my room. Thank you for making things right Read less

Hotel is excellent. From checkin process till the end, everything was perfect. Cleaning staff is doing a great job. Breakfast offers a good variety. Dinner is executive lounge is simply... Read more

Hotel is excellent. From checkin process till the end, everything was perfect. Cleaning staff is doing a great job. Breakfast offers a good variety. Dinner is executive lounge is simply fantastic. I think they need to change the name from light dinner into heavy dinner ))) Oybek Usmonov collected my reviews and offered sincere support. Faris and Abdurahman are also working hard to earn satisfaction. And big thanks to Abdurahim for his leadership in the lounge Read less

I had a wonderful stay at this hotel! Its location is unbeatable – just a short walk to the Kabba, with everything you could need nearby, including plenty of restaurants,... Read more

I had a wonderful stay at this hotel! Its location is unbeatable – just a short walk to the Kabba, with everything you could need nearby, including plenty of restaurants, shopping, and the mosque. My room even had a partial view of the mosque, which was a lovely touch. While the room could use a bit of updating, it was overall comfortable and clean, providing a great place to relax after a busy day. The staff was friendly and accommodating, making sure all our needs were met. The breakfast buffet was a highlight – delicious and with plenty of options to choose from. Overall, I highly recommend this hotel for its prime location, great service, and satisfying amenities! Read less

We came to umrah through a group and they booked this hotel which was lovely and staff friendly and helpful.. always there when you need anything. We booked breakfast as... Read more

We came to umrah through a group and they booked this hotel which was lovely and staff friendly and helpful.. always there when you need anything. We booked breakfast as well, and I must say there were so many varieties to choose from, and your plate was never empty. It was delicious. I also ordered room service for my son, who only has English food and didn't want to take him out to feed him, but me and my husband and I enjoyed our traditional foods outside. Room service food was a delight, and my son really enjoyed it. They also rang to get feedback, which I thought was very nice. Overall, I would say it's a beautiful hotel, and if you're thinking of coming for umrah and staying at a 5*, then I would highly recommend the Hilton Convention Read less

My visit at the hotel was for 3 days and to be precise the view of the room was fantastic; we can go towards haram from the hotel itself on... Read more

My visit at the hotel was for 3 days and to be precise the view of the room was fantastic; we can go towards haram from the hotel itself on foot and there was not much issue with the room. The chick in procedure could take a while as for some new guests should confirm about parking is included in there stay or not. One thing that they should have done is there was no security guard to guide for parking in basement and there is a slope at the parking entrance which whole entering during the day is not much visible, I would like if the hotel came with a solution for that. Apart from one or 2 issues the rest of my stay was good. Read less

Wonderful hotel very close to the Haram. Service was excellent in every regard. Highly recommend the breakfast here. The food is amazing and the staff are super helpful and kind.... Read more

Wonderful hotel very close to the Haram. Service was excellent in every regard. Highly recommend the breakfast here. The food is amazing and the staff are super helpful and kind. Riaz was the nicest server, really making sure we were well fed every morning. Read less

Nice and spacious suite, they also provided a crib for my daughter. They gave me a Omra guide on request and they also have wheelchairs on demand. The location... Read more

Nice and spacious suite, they also provided a crib for my daughter. They gave me a Omra guide on request and they also have wheelchairs on demand. The location is good too but not overlooking Kaaba. Excellent service by Islam in the lounge who was very professional and hospitable and the food at dinner time was good too unlike the afternoon time. Read less

This hotel is really excellent and the room was very spacious and clean. The staff was so helpful and friendly. The best thing was breakfast as it had a lot... Read more

This hotel is really excellent and the room was very spacious and clean. The staff was so helpful and friendly. The best thing was breakfast as it had a lot of varieties. The restaurant staff was very courteous/kind. Definitely will come again!! Highly recommended Read less

Title: Exceptional Stay at Hilton Hotel – A Truly Unforgettable Experience Review: I recently had the pleasure of staying at the Hilton Hotel, and I must say, it was an absolutely exceptional... Read more

Title: Exceptional Stay at Hilton Hotel – A Truly Unforgettable Experience Review: I recently had the pleasure of staying at the Hilton Hotel, and I must say, it was an absolutely exceptional experience. As soon as I walked through the doors, I was greeted by their friendly and professional staff who made sure my check-in process was smooth and hassle-free. The room was immaculate, with all the amenities one could ask for. The bed was incredibly comfortable, ensuring a restful night's sleep. I was truly impressed by the attention to detail they maintained – from the crisp, clean linens to the well-stocked minibar, every aspect was thoughtfully executed. The hotel offers a wide array of dining options catering to various tastes, and every meal I had was delectable. The chefs at Hilton surely know how to impress their guests with their culinary expertise. Moreover, the hotel's facilities only added to my overall satisfaction. From the state-of-the-art fitness center to the elegantly designed swimming pool, Hilton ensures that its guests have plenty of options to unwind and enjoy themselves. One of the highlights of my stay was the impeccable customer service. The staff went above and beyond to accommodate my needs, always with a warm smile on their faces. I truly felt valued as a guest, and it is evident that the hotel prioritizes the satisfaction and well-being of its patrons. In summary, my stay at Hilton Hotel was nothing short of exceptional, and I wholeheartedly recommend it to anyone seeking a luxurious and comfortable stay. I cannot wait for my next visit to experience the unparalleled hospitality this incredible establishment has to offer. Read less

The hotel is excellent, rooms are very neat and clean. my Suite was luxurious and beds were very comfortable. The Bathrooms were clean and spacious. Location is awesome except a... Read more

The hotel is excellent, rooms are very neat and clean. my Suite was luxurious and beds were very comfortable. The Bathrooms were clean and spacious. Location is awesome except a small stretch of uphill for the elderly which is covered by Bus trip. Breakfast was very tasty and had lots of variety. overall value for money. Read less

The rooms are nice with enough space for a family of 5 people. In addition, our deluxe view room also has a view of the Grand Mosque so that we... Read more

The rooms are nice with enough space for a family of 5 people. In addition, our deluxe view room also has a view of the Grand Mosque so that we can monitor the situation to make sure whether the call to prayer has been called or not. According to my family this room is perfect. The hotel service is very good, the staff is friendly, the breakfast is delicious, especially the Falafel which has a savory taste. In the afternoon and evening, we went to the lounge for Afternoon Tea and dinner. The dinner is very good, especially if there is rice. For the distance to the mosque, it is close but too uphill so the feet get sore easily. Basically, it's the best here! Read less

Very nice rooms and reception, and room service. Cleaning staff was cutting corners and we had to ask them to refill items or bring missing items. Climbing jabl Omar... Read more

Very nice rooms and reception, and room service. Cleaning staff was cutting corners and we had to ask them to refill items or bring missing items. Climbing jabl Omar is bit demanding but if you are fit it should be easy. Not recommended for people with wheel chair or elderly as even shuttle service will drop you on the hill. Breakfast was good with wide variety. Read less

The hotel is good, rooms are very neat and clean. my Suite was luxurious and beds were very comfortable. The Bathrooms were clean and spacious. Location is not that... Read more

The hotel is good, rooms are very neat and clean. my Suite was luxurious and beds were very comfortable. The Bathrooms were clean and spacious. Location is not that great especially for elderly people. Lot of flies were in the room and bathroom. Read less

Rooms were very spacious and clean. The staff were so helpful and friendly. The best thing was breakfast as it had a variety for adults and children. The pastries were... Read more

Rooms were very spacious and clean. The staff were so helpful and friendly. The best thing was breakfast as it had a variety for adults and children. The pastries were so yummy. Definitely will come a again!! Read less

Absolutely amazing stay and brilliant service! In-detail review below: Check-In Experience 5/5 We were a family of 5 (Adults) and we checked in around 12.30am and the hotel lobby was quiet. Luggage... Read more

Absolutely amazing stay and brilliant service! In-detail review below: Check-In Experience 5/5 We were a family of 5 (Adults) and we checked in around 12.30am and the hotel lobby was quiet. Luggage was offloaded by the staff and taken inside and was told to check-in at the reception. Was greeted well and I provided by booking details to the receptionist. He was very attentive and answered any questions I had. As we had two rooms booked, he asked if we would like to have the rooms on the same floor. Paid the remainder of the rooms via credit card which went smoothly. Took around 10 minutes for the whole check in process which was very good. Rooms 4/5 Rooms were perfect and clean. We were given a 4-bed room for 3 of us which was ample. and a 2-queen bed for the ladies. View was partial haram which was good. Some amenities listed on Booking.com were not present such as the slippers and bathrobe but we weren't too concerned about these. Only given 4/5 for this because someone else might require these amenities and if they are listed they should be provided but weren't big of a deal for us. Also one out of the two rooms booked did not have any drinks or snacks in the mini fridge although the other room did. Laundry Service 5/5 Quick and efficient and offered us free ironing and folding which are usually charged. Could not complain about this service as it was perfect as you'd expect. Customer Service 5/5 Calls from the room landline were answered immediately and always helpful on the other side. All queries answered thoroughly. Shuttle Service 4/5 24-Hour shuttle is a good service to provide, however was not as expected as it only takes you to the flat part near the shops at the bottom. Does not take you the front of the marbled area of the masjid. So you still need to walk around 4-5 minutes to get to the marbled area. Sometimes takes very long to come especially in the late night hours between 1 and 4am. Read less

I was booked at the Double Tree Hilton Hotel and when I arrived in Makkah I was transferred to the Hilton Convention Hotel without prior notice or a letter stating... Read more

I was booked at the Double Tree Hilton Hotel and when I arrived in Makkah I was transferred to the Hilton Convention Hotel without prior notice or a letter stating that the hotel will be changed. I had to wait in the lobby of the hotel for three hours after a long travel trip under the pretext that my reservation information had not been transferred from the first hotel (Double Tree) even though the hotel had been booked a whole week in advance. I just want to notice that it will be my first and last experience of this bad hotel The rating on the reservation sites page and Google Maps will be poorly rated + never mention this place to anyone Regards , Read less

The service was beyond unsatisfactory. The rooms hygiene was clearly not taken into consideration, as the room was very dirty to the point that I found mold in the fridge.... Read more

The service was beyond unsatisfactory. The rooms hygiene was clearly not taken into consideration, as the room was very dirty to the point that I found mold in the fridge. The hotel had let go around 80% of the workforce according to the reception but that’s in no way an excuse. Read less

Excellent hotel and amenities. Rooms service were kind enough to borrow us a microwave for our stay so that we could warm food for the kids in the hotel room. Hotel... Read more

Excellent hotel and amenities. Rooms service were kind enough to borrow us a microwave for our stay so that we could warm food for the kids in the hotel room. Hotel has a shuttle service to the 🕋 but I’d recommend walking down to the cafe and souvenir shop and exiting as opposed to main entrance which is a short cut. Breakfast was plentiful and ample amount of seating to facilitate. Read less

They should the exact route to enter the hotel, took me 2 hours going around the hood to know from where to enter the hotel. Also they should place Free parking... Read more

They should the exact route to enter the hotel, took me 2 hours going around the hood to know from where to enter the hotel. Also they should place Free parking for the cars. Not 250SAR for 24 hours only. Despite that, the hotel was very nice, roos is clean and spacious. The breakfast was delicious. Read less

One major thing that ruined this hotel for me was the air conditioning. My mum, dad and I got really sick. it seems as if they don’t regularly clean and... Read more

One major thing that ruined this hotel for me was the air conditioning. My mum, dad and I got really sick. it seems as if they don’t regularly clean and dust kept coming out of the filter. My mum being really sensitive to dust got really sick, we had to keep the air conditioning on though as it was really hot. Not a good place for health. Read less

The location is very near the mosque. The room was very spacious and clean, incredibly room sevice and housekeeping. The staff was always ready to do what we asked for. Really recommend... Read more

The location is very near the mosque. The room was very spacious and clean, incredibly room sevice and housekeeping. The staff was always ready to do what we asked for. Really recommend 👌 👌 Read less

Terrible Experience – Not a 5-Star Hotel! Do not be fooled by the 5-star rating — this hotel is barely a 3-star at best. Our first room had visible mould, a... Read more

Terrible Experience – Not a 5-Star Hotel! Do not be fooled by the 5-star rating — this hotel is barely a 3-star at best. Our first room had visible mould, a broken shower and bathtub, filthy carpets, and layers of dust and dirt everywhere. We requested a room change, but the second room had the exact same issues. The third room was even worse — it started to smell like sewage shortly after we checked in. The entire hotel is extremely outdated, with rooms that look like they haven’t been renovated since the 1980s. This is nowhere near the standard you’d expect from a supposed 5-star establishment. To make matters worse, Alharam Travel (Romford Road, London) changed our hotel last minute — not once, but twice — and placed us in this awful place. Completely unacceptable and disappointing from both the hotel and the travel agency. Avoid at all costs. Read less

Love the hotel. Fantastic location. The size of the room is brilliant as well. Breakfast is mid. The main issue is the lifts. They take too long when there is a lot... Read more

Love the hotel. Fantastic location. The size of the room is brilliant as well. Breakfast is mid. The main issue is the lifts. They take too long when there is a lot of people. No algorithm just stops at every single floor. Annoyingly 1 or 2 of the lifts are just for service too. Read less

I was lost every time when getout from masjid I didn't find my way cause the signe of el harithya is hiding down is not on the top... Read more

I was lost every time when getout from masjid I didn't find my way cause the signe of el harithya is hiding down is not on the top like the other hotel even is to close to the harassment and the elevators take time too. Read less

This Hotel is Excellent in every way from the decor to customer service is faultless. I have stayed with my family and friends whenever I travel to Medinah, and each... Read more

This Hotel is Excellent in every way from the decor to customer service is faultless. I have stayed with my family and friends whenever I travel to Medinah, and each time the service has been exceptional Alhamdullilah. I recommend this hotel as it’s a couple of minutes away from Masjid Al Nawabi, directly to women’s gate. Perfect location. You will not be disappointed. It’s states it’s a 4 star but better then any 5 star. Read less

Title: Conveniently Located Hotel with Some Areas for Improvement - Frontel Madinah I recently stayed at Frontel Madinah during my visit to the holy city of Madinah, and overall, it was... Read more

Title: Conveniently Located Hotel with Some Areas for Improvement - Frontel Madinah I recently stayed at Frontel Madinah during my visit to the holy city of Madinah, and overall, it was a decent experience. The hotel boasts a fantastic location, being near the iconic Masjid Nabawi, which made it very convenient for attending prayers and exploring the city. However, I must admit that the first impression of the hotel was slightly underwhelming. The elevator was disappointingly slow, leading to some frustrating wait times during peak hours. Additionally, the elevator itself was quite cramped, which could be uncomfortable, especially for guests with mobility concerns. One of the highlights of my stay was the food selection offered during breakfast and lunch. While not exceptional, the choices were satisfactory, and the quality was decent enough to start the day with a good meal. I especially enjoyed the Dacidoff coffee sachet provided in the room, which was a delightful touch. Speaking of the rooms, I found them to be quite pleasant overall. The mattress was comfortable, providing a good night's sleep, and I was pleased to find two pillows for each occupant, allowing for personalized comfort. The housekeeping staff was friendly and attentive, ensuring that the rooms were kept tidy and well-maintained throughout our stay. Another delightful aspect of Frontel Madinah was its proximity to a Baskin Robbins cafe near the reception area. It was a perfect treat for a quick dessert after a day of exploring the city or attending prayers. Additionally, the hotel's location also allowed easy access to nearby shopping areas, which was a bonus for those who wanted to indulge in some retail therapy. In conclusion, Frontel Madinah is a hotel with both pros and cons. While its location near Masjid Nabawi and friendly housekeeping staff are definite assets, there are areas that need improvement, such as the slow and cramped elevator. Despite some shortcomings, I would consider staying here again in the future, given its convenience and the overall satisfactory experience during my visit. Read less

All are good. Except one thing is harmful. I was staying in this hotel junior suite room 811 , stay date 28th July 2023. As per picture, you guys can see there... Read more

All are good. Except one thing is harmful. I was staying in this hotel junior suite room 811 , stay date 28th July 2023. As per picture, you guys can see there is a steel peice has been fixed on the pillar behind the bed. My son was sleeping on bed , during he sleep he turned his hands towards another direction and touched this steel piece, which results cuts on his hands due to this steel decoration peice has sharp edges. You guys can see the blood on the bed of my son. I informed Mr. Khaled the duty manager, they just said one thing. We apologise for this, we will give you discount on your next visit. They don't care about some hurts badly. Read less

The staff are very helpful and service is great but the hotel itself isn’t anywhere near 5 star quality (they charge you if you want additional water) and the facilities... Read more

The staff are very helpful and service is great but the hotel itself isn’t anywhere near 5 star quality (they charge you if you want additional water) and the facilities aren’t up to 5 star standards. At most I would give it a 3 star. Location is great and very convenient for family as it is close to ladies gate. Food was ok Read less

The hotel location is perfect specially for a family. Few steps to the Haram’s piazza. The cleanliness is average. The room fit out and furniture are bet old and... Read more

The hotel location is perfect specially for a family. Few steps to the Haram’s piazza. The cleanliness is average. The room fit out and furniture are bet old and worn-out. Room is missing floor towel, slippers, and some other kits that supposed to be available in four or five stars hotels even you may find it in 3 stars as well. The cost is extremely overpriced compared to the service you get. Read less

An excellent choice if you are looking for a hotel which is very close to Al Haram. The hotel is reasonably clean and the staff are friendly and service is... Read more

An excellent choice if you are looking for a hotel which is very close to Al Haram. The hotel is reasonably clean and the staff are friendly and service is very good . The beds are good but the extra bed was not that comfortable. The breakfast restaurant was packed with many guests even at the start time of the breakfast at 6 am ! Due to the crowds , you don’t feel comfortable as some one could take your table while you’re bring your food. However, the breakfast was very good and there were many varieties. Read less

This hotel is VERY BAD. Very DIRTY room. Very Dim lights in the hallway. TV doesn't work. Sink was clogged prior to even using. Dirty room and bedsheets. When you... Read more

This hotel is VERY BAD. Very DIRTY room. Very Dim lights in the hallway. TV doesn't work. Sink was clogged prior to even using. Dirty room and bedsheets. When you call reception/front desk they don't even answer. You don't hear the ADHAN in the room. Made us wait hours before checking in, and said they didn't have any rooms available so we had to wait for hours, and we had booked a week prior. I don't recommend this hotel at all!!!!!! Please rethink before booking here. Don't waste your money, because you will regret it. Read less

We booked a family room with 4 beds and only got two. We had to ask for two more beds which took another 2 hours and even then they were... Read more

We booked a family room with 4 beds and only got two. We had to ask for two more beds which took another 2 hours and even then they were uncomfortable. The carpets were very old, some of the sockets didn't work, the wallpaper was falling off and the service was very poor. The only reason we evenrated it 2 stars was because of its location and convenience. I do no5 recommend this hotel and you should sav3 your money for a better hotel. Read less

Fantastic hotel, very good location from masjid e Nabawi only 2 minutes walk Nearer to ladies entrance. Breakfast is standard my kids loved it. If you ask for extra room keys,... Read more

Fantastic hotel, very good location from masjid e Nabawi only 2 minutes walk Nearer to ladies entrance. Breakfast is standard my kids loved it. If you ask for extra room keys, they will provide you. Only downside to me was the trolley service guys, they expect some money for their service which I didn't like. Read less

I just checked out. The hotel was not bad at all. But some of the worker there were so mean. On guy at the morning shift and he was not... Read more

I just checked out. The hotel was not bad at all. But some of the worker there were so mean. On guy at the morning shift and he was not Saudi other one was a afternoon shift. And the other one was Saudi and he worked at front desk. Read less

The location and the room size (junior triples), parking free are only the good things in this hotel. The cupboards was broken, change the room, then the air conditioning stop... Read more

The location and the room size (junior triples), parking free are only the good things in this hotel. The cupboards was broken, change the room, then the air conditioning stop working in the other room which needs to change the room again. The light wasn't working well. The staff were not qualified to work in hotels services, food in the resturant just okay no thing amazing. So many problems have in my stay in this hotel. Sanitiser in the lift always was empty. For sure I will not book in this hotel again and not recommend for people. Read less

Close to Haram. It's five stars hotel, yet can hardly be rated as 3 stars. The whole furniture needs renovation, receptionists knows nothing about customer care nor hospitality. They couldn't... Read more

Close to Haram. It's five stars hotel, yet can hardly be rated as 3 stars. The whole furniture needs renovation, receptionists knows nothing about customer care nor hospitality. They couldn't give me my room in proper time and they overcharged me for nothing ! I'd never come back here again ! Read less

The location of the hotel is perfect and it seems very clean and nice hotel. However I give 2 stars because I have faced the most disappointing behavior from this... Read more

The location of the hotel is perfect and it seems very clean and nice hotel. However I give 2 stars because I have faced the most disappointing behavior from this hotel. They canceled my reservation without giving me a reason and get back to me. After coming from long distance, I didn’t find any kind of hospitality and the only answer that I get “ Sorry, we are in season period”. Which is not an excuse for such behavior. Read less

Had wonderful stay in Frontel Al Harithia with family. Staff was well mannered and cooperative. Showed a kind gesture by upgrading the room to junior suite. Haram is quite near to... Read more

Had wonderful stay in Frontel Al Harithia with family. Staff was well mannered and cooperative. Showed a kind gesture by upgrading the room to junior suite. Haram is quite near to this hotel, especially the ladies gate. Supermarket Bindawood is at a few steps to buy anything. Read less

The only Hotel I go to when I visit madinah, why? For many reasons, First, it’s by the Haram. Second, it’s very clean. Last but not least, the food is amazing. Finally, the prices are... Read more

The only Hotel I go to when I visit madinah, why? For many reasons, First, it’s by the Haram. Second, it’s very clean. Last but not least, the food is amazing. Finally, the prices are more than fair. Totally recommend it 👍🏼 Read less

Though the place is good but you can not call it a five star hotel in any sense. Double bedroom is actually consist of two single beds joined together. So... Read more

Though the place is good but you can not call it a five star hotel in any sense. Double bedroom is actually consist of two single beds joined together. So you can imagine how would it feel like to rest on it with a family. Apart from that, the management is cooperative and helpful. And very much close to gate 16 of Majid nabi saww. The breakfast is awesome consisting of different yogurts, fresh fruits, fresh juices, breads and buns, muffins, donuts, omelets, scrambled eggs, falafel, one main dish, rice, salads, different types of cheese slices and many more. Read less

It is my best hotel in madina I like because this hotel is very neat and clean and best service always I will prefer to stay this hotel always and... Read more

It is my best hotel in madina I like because this hotel is very neat and clean and best service always I will prefer to stay this hotel always and always and breakfast always perfect best wishes for this hotel always and always 🙏 Read less

It was one of the worst experiences I have ever had, as the prices were prohibitive for such a service. Bad rooms, size very cramped and not clean at all.... Read more

It was one of the worst experiences I have ever had, as the prices were prohibitive for such a service. Bad rooms, size very cramped and not clean at all. Breakfast was bad too, it was the worst two nights I had in town. I also booked the room for a price and upon checking out the hotel they asked me double the price !!!!! Lack of credibility, lack of hygiene, very poor service. Read less