It’s a nice hotel with good facilities and overall a pleasant atmosphere. But breakfast juices are crap. There were minor problems in bathroom but maintainace team sorted. However, one major... Read more

It’s a nice hotel with good facilities and overall a pleasant atmosphere. But breakfast juices are crap. There were minor problems in bathroom but maintainace team sorted. However, one major issue I noticed is with the management. If you are not Arab, they tend to treat you differently — for example, asking you to sit in a separate seating area, even though we are all paying the same. This kind of behavior felt discriminatory and unfair. I hope the management improves in this regard, because apart from that, it could really be an excellent place for everyone. Read less

Definitely not a 4* hotel and would even struggle to meet 3* standards. The morning breakfast was terrible and the quality of stuff including juices would make you sick!! The... Read more

Definitely not a 4* hotel and would even struggle to meet 3* standards. The morning breakfast was terrible and the quality of stuff including juices would make you sick!! The rooms bathroom had minor issues in all rooms like water leaking out of shower etc Read less

Assalamu Alaykum, Unfortunately, I did not enjoy my stay here. The two biggest issues for me were the food and the cleanliness of the room. The buffet looks endless but has no... Read more

Assalamu Alaykum, Unfortunately, I did not enjoy my stay here. The two biggest issues for me were the food and the cleanliness of the room. The buffet looks endless but has no taste. Even the viennoiseries were disappointing. The elevator works well and is easily accessible, and I noticed that the hotel entrance—though a bit dark—is being cleaned regularly, which gave me some comfort. But the room itself was the biggest letdown. From the first moment I entered, it felt dirty. The carpet was not clean, the air was stuffy, and even the bottles of water had dust on them, showing they had been sitting there for a long time. The closet and chandelier were also dusty and not well maintained. To be fair, the bed was comfortable, and the room was spacious enough for three people. However, the lack of cleanliness overshadowed everything else. For me, this was very disappointing, and I would not want to stay here again. Read less

We are currently staying here, in room 430 and we are very pleased with the service we have received from staff in this hotel. The cleaners are very attentive, the... Read more

We are currently staying here, in room 430 and we are very pleased with the service we have received from staff in this hotel. The cleaners are very attentive, the restaurant area for breakfast has a good variety of food and different food every few days. The room size is good and has everything you need, a hair dryer, towels and bidet. The location is about 10-15 minutes from the haram, depending on how fast you walk but along the way you get to see lots of different shops, which is nice. I am happy with my stay here. Read less

NEVER EVER STAY IN THIS HOTEL. The only hotel in the Emaar group worth staying is Emaar Andalusia. The rest are not trustworthy. I am inclined to give a one star... Read more

NEVER EVER STAY IN THIS HOTEL. The only hotel in the Emaar group worth staying is Emaar Andalusia. The rest are not trustworthy. I am inclined to give a one star review right at the time of check in. There are two towers of the hotel and only one deals with the online check in. In the reception there are four check in counters out of which two are unattended. The two functional counters are taking one hour per customer literally. There is a big cue but two counters are unattended and the two functioning are extremely extremely slow. Their computer software seems to be stuck. The deputy manager is relaxing on his computer and is rarely helping people. The hotel does not seem to have the physical availability of already booked hotel. The customers have to wait for very long in the check in lounge sometimes along with their children. Waiting time for an average customer is two hours. There were times when there was only one receptionist as the other one went out for fresh air for a very long time. Pathetic service. The hotel needs to be closed. Only one receptionist dealing with the long cue of customers and taking phone calls. No other person at the reception desk. The lifts are highly unsafe and dangerous. No sensors. Your hand can be squished if you squeeze in. The rooms are extremely small with no double beds. Not recommended to anyone. Read less

I recently stayed at the Emaar Grand Hotel in Mecca, booking a room advertised for five people. Unfortunately, my experience was extremely disappointing, and I cannot recommend this hotel to... Read more

I recently stayed at the Emaar Grand Hotel in Mecca, booking a room advertised for five people. Unfortunately, my experience was extremely disappointing, and I cannot recommend this hotel to anyone, especially larger groups. The room itself was incredibly tight for five beds. We were practically on top of each other, and there was barely any space to move around or store our belongings comfortably. This lack of space made our stay very uncomfortable and frankly, quite stressful. Beyond the cramped quarters, the room service was also severely lacking. On multiple occasions, we tried to contact room service, but the phone simply went unanswered. This made it impossible to request basic necessities or address any issues we had. Considering the high price we paid for this hotel, the level of service and the size of the room were completely unacceptable. It felt like we were significantly overcharged for a very poor experience. If you are planning a trip to Mecca and require accommodation for more than a couple of people, I strongly advise you to look elsewhere. The Emaar Grand Hotel's cramped rooms and unreliable service are not worth the money or the frustration. Save yourself the disappointment and book a different hotel. Read less

The only nice thing about the hotel is its interior. The hotel facilities were rubbish. The shower cubicle wouldn’t close properly and the water would wet the whole floor in... Read more

The only nice thing about the hotel is its interior. The hotel facilities were rubbish. The shower cubicle wouldn’t close properly and the water would wet the whole floor in the bathroom. The hair dryer in the bathroom has such low power that it will take you an hour to dry your long hair with it. The bathroom plumbing was horrific, whenever you run water you can smell of the gutter. The room ventilation system seems like it hasn’t been cleaned in years and would definitely make you sick! The place just looks fancy from the interior used but has little to no facilities available. Breakfast was super bland and basic. Didn’t enjoy it at all. Read less

For a 4 star hotel, service was really poor. Consider distance from Haram as well, as it takes about 20 mins from hotel to gate 79 for example. Breakfast was good as... Read more

For a 4 star hotel, service was really poor. Consider distance from Haram as well, as it takes about 20 mins from hotel to gate 79 for example. Breakfast was good as we had breakfast included in our booking I'll consider other options (distance from Haram and room service), before booking it again. Read less

Rooms are tight, 4 person bedroom. Service you have asked to get towels,and tip them. The sheets were not charged in total stay of nights. Nice hotel, plenty of... Read more

Rooms are tight, 4 person bedroom. Service you have asked to get towels,and tip them. The sheets were not charged in total stay of nights. Nice hotel, plenty of lifts. Tra coffee in room with kettle. Plenty of food shops and clothing near bye. Walk to kabab sharif is about 15 minutes. Read less

I am currently staying here and as I am writing this review i’m waiting for maintenance to come because my room power keeps stopping. We have only been here for... Read more

I am currently staying here and as I am writing this review i’m waiting for maintenance to come because my room power keeps stopping. We have only been here for two days tonight being the third and i am just honestly so ready to go home, which is upsetting. 1) the rooms are decent sized, as far as i know. our room was for three people so there were three beds. Very standard. However, the windows are broken and you can hear EVERYTHING outside. 2) the toilet smells and is always 24/7 hot. It’s very tight and cramped. and once again like every other review we were only given two towels despite being three people. Normally hotels i’ve been to you get at least two towels per person the second one being a smaller towel??! 3) THE LIFTS. If you want clarity and a peace of mind please don’t even consider booking here! There are so many lifts but there are WAYY MORE people. You can wait for the lift for almost 1 HOUR 4) Lastly the distance. It’s not worth your money it’s a long walk and isn’t “5 minutes”! All in all i definitely will not be staying here the only bonus points is the staff excluding reception! Read less

The location is about 7-8 mkns walks from the entrance of haram gate 79 . The hotel itself looks very presentable but rooms are very dated and need refurbishment. Frontbif... Read more

The location is about 7-8 mkns walks from the entrance of haram gate 79 . The hotel itself looks very presentable but rooms are very dated and need refurbishment. Frontbif house need better Customer service skills especially the lady at reception who when posed with a problem seems to uses gestures and arrogance as her way to deal with issues. The gentlemen and the service guys are very helpful and pleasant. Having stayed for a few days with several problems and then room changes this seemed to be common as many other guests had the same issue and same broken promises. For a hotel with ample rooms it seemed like they just couldn't be bothered. Broken telephones broken lights , lack of facilities and 1 iron to use amongst the hundreds of rooms and you won't get one for 3 days and even then you only can use for 1 hr, constant trips to reception but all broken false promises. The good things about the place is it is value for money and you could see that once upon a time it was 5 star but now pushing 3 stars. The location is on Ibrahim al khalil St with plenty of food and shopping available nearby. Read less

Alhamdulillah We arrived on the 24th July 2023 from Malaysia. The lady reception is really nice and polite. She makes the check in process really straight foward and fast for... Read more

Alhamdulillah We arrived on the 24th July 2023 from Malaysia. The lady reception is really nice and polite. She makes the check in process really straight foward and fast for me and my father. May Allah ease her life. The breakfast is good. The hotel is around 10-12 minutes to Haram. Room is big and toilet is clean.Aircond is superb. Wifi also very fast. Im grateful to found this hotel even is not like the nearest or higher star to masjid.. Its still a good and clean room. Also theres a lot of shop/food along the way to hotel from masjid. So you wont be feel like walking far. InsyaAllah will come back. Read less

To be honest when I read the reviews of this hotel I had a different image in my head. But my stay proved the reviews wrong. It was a lovely... Read more

To be honest when I read the reviews of this hotel I had a different image in my head. But my stay proved the reviews wrong. It was a lovely hotel. House keeping were 5 ⭐️. Always helpful, gave everything i needed. Cleaned the room when I asked. Like I said housekeeping were just GREAT. The location of the hotel was in the BEST place. Everything in my convenience and the best thing was that it was just a 10min walk to haram shareef. I will give it 5/5 Read less

Terrible service and hotel management. Booked a 4 persons room, it was terrible as the beds were laid out in a very awkward position that left no other space in the... Read more

Terrible service and hotel management. Booked a 4 persons room, it was terrible as the beds were laid out in a very awkward position that left no other space in the hotel room, we barely had enough space to open our suitcases. The hotel management in general is poor, they don't clean the rooms properly. Everytime we ask for water bottles they either only give 2 or don't give any. We had a minor incident where we needed to check the CCTV footage for our floor, it took 3 days for us to finally get somewhere with this. Hotel manager is rude and walked off as we were speaking to him. The reception staff again is incompetent and does not seem to care about anything. The switches are really strange as the sockets are connected to the lights in the room, everytime u want to charge your phone etc u have to keep the light on which is really really strange. The only thing that was decent was the food. Breakfast and dinner items are always fresh and they change the dishes they make quite often . The tables are cleaned frequently and food gets replenished every time it finishes. Read less

It was quite far from Haram, a good 15mins walk. Bathroom had mould and coffee area had sugar and dust all over. When we request to clean the room, everything was... Read more

It was quite far from Haram, a good 15mins walk. Bathroom had mould and coffee area had sugar and dust all over. When we request to clean the room, everything was still there. Receptionist lady at the Restaurant upstairs on Thursday 23rd February 2023 during dinner time was so rude. She doesn’t have basic manners. I asked nicely if they can heat my kids food, instead of refusing nicely, she pointed me to the door in front of everyone. SO RUDE! Read less

Absolutely awful..!! Worst hotel ever. Starting from reception service to room conditions, everything was way below standard. I can't believe they are rated as 5 star. Totally scammed!! Please... Read more

Absolutely awful..!! Worst hotel ever. Starting from reception service to room conditions, everything was way below standard. I can't believe they are rated as 5 star. Totally scammed!! Please don't waste your valuable money. Toilets are so dirty that we had to shift to another room but again no better! Overall, very very poor. Customer service was unacceptable. Also there is no WIFI connection only accessible in ground floor but no access in rooms, the food is quite acceptable Will never recommend this.... Read less

Room was not carpeted, sockets were not working or the socket was linked with the table lamp so you don't have option to keep your mobile on charge while you... Read more

Room was not carpeted, sockets were not working or the socket was linked with the table lamp so you don't have option to keep your mobile on charge while you want to keep the table lamp off. Bathroom was not in good condition as most of the time water wasn't flowing out and was gathering in the Bathroom. Staff and services and parking facilities are nice Read less

This is a very good hotel compared to the other hotels in the vicinity. It’s located in Ibrahim Al Khalil street, about 1 Km walk from the Haram (about 15-20... Read more

This is a very good hotel compared to the other hotels in the vicinity. It’s located in Ibrahim Al Khalil street, about 1 Km walk from the Haram (about 15-20 minutes walk depending on your speed). I have booked a quad room. It was spacious, clean and doesn’t smell. It had street view, from the 8th floor, beds and linen were clean, bathroom was well maintained and clean. The room is spacious enough for the needs, there is a kettle and facility to make coffee, and there is a small fridge. Electronic card keys work fine with no issues. There is a small wardrobe / hanger for clothes. The single beds and mattresses are comfortable. I would give this room / hotel an overall rating of 8/10. The reception staff are friendly and helpful. Check in was almost seamless with no issues. It did take few minutes longer to check in more than necessary, but compared to other hotels in the region and previous experiences, it was really good. Read less

There is two hotel towers we were in tower A so I don't know about tower B. From the outside, lobby restaurant tower A was 4 star but the... Read more

There is two hotel towers we were in tower A so I don't know about tower B. From the outside, lobby restaurant tower A was 4 star but the room was a little 3 star - no carpet and the bathroom was not as modern for 4 star rating. Also there was no WiFi connection in the room even though we were 4 floors up - only in the lobby could you get a better connection. Breakfast buffet was good. Read less

Good decent hotel. Stayed here with 4 kids in very busy December season. Their facilities are of 4-star Hotel. Room service was excellent guys were there every day offering to clean our... Read more

Good decent hotel. Stayed here with 4 kids in very busy December season. Their facilities are of 4-star Hotel. Room service was excellent guys were there every day offering to clean our room. Lifts are not too busy. The Guys in reception are not very helpful and can be better with their customer service attitude It's a 10-minute straight walk to harm. No uphill or downhill. So was comfortable for kids to walk. They have a separate floor for a restaurant which we didn't use. Floor for Parking and a floor for Prayer hall. Read less

No one answers the reception phone, and you must go there in person for any service request. The receptionists are extremely rude and lack basic professionalism. I was given a... Read more

No one answers the reception phone, and you must go there in person for any service request. The receptionists are extremely rude and lack basic professionalism. I was given a substandard connecting room where I could not sleep at night. Even a king size room does not have a table to put your laptop. Overall, not recommended. Read less

Absolutely unacceptable experience – avoid at all costs We arrived on time for our booking at Waqf Outhman Bin Affan Hotel, only to be told without any prior notice that our... Read more

Absolutely unacceptable experience – avoid at all costs We arrived on time for our booking at Waqf Outhman Bin Affan Hotel, only to be told without any prior notice that our reservation had been moved to a completely different hotel. No explanation, no apology. The staff were incredibly unhelpful and dismissive, showing no regard for customer service or basic respect. This is by far the worst hospitality experience I’ve ever had. I do not recommend this place at all. save yourself the stress and book somewhere else. Read less

The room is clean and well stocked with everything you need (hair dryer, coffee machine, TV, towels, fridge, kettles, bedside tables, wardrobe, hangers and all the essential soaps in the... Read more

The room is clean and well stocked with everything you need (hair dryer, coffee machine, TV, towels, fridge, kettles, bedside tables, wardrobe, hangers and all the essential soaps in the bathrooms). The staff and cleaners provide good service, the location is literally a 2-5 minute walk to gate 326 in masjid nabawi. Our room has a beautiful view of the city. Read less

Disappointing Experience Despite Good Location I would’ve considered staying here again with my family due to the great location near Masjid Nabawi. However, I had an uncomfortable experience with the receptionist.... Read more

Disappointing Experience Despite Good Location I would’ve considered staying here again with my family due to the great location near Masjid Nabawi. However, I had an uncomfortable experience with the receptionist. I asked for a bottle of water after returning from the mosque and was refused, only to see her offer water to other guests shortly after. When I raised the issue, she dismissed it. This felt discriminatory and unprofessional. Because of that, I cannot recommend this hotel. Read less

Our recent stay was unfortunately quite disappointing. Upon arrival, we were asked to pay despite having already settled the bill through Booking.com, which was an unusual and inconvenient start. The bathroom... Read more

Our recent stay was unfortunately quite disappointing. Upon arrival, we were asked to pay despite having already settled the bill through Booking.com, which was an unusual and inconvenient start. The bathroom in our room had a persistent, unpleasant odor from the drain and toilet. The sink only provided scalding hot water, posing a safety concern for children. Breakfast was consistently stale, limited, and lacked freshness. The hotel receptionists, particularly Baitool, were unprofessional and unhelpful, demonstrating a clear lack of customer service. The sole redeeming quality of this hotel is its excellent location, being just a 10-15 minute walk from Masjid Nabwi. Read less

Room bathroom smells horrible. There is no air ventilation that works. Hygiene is poor. Service has been slow. Receptionists does not show professionalism, and when you ask or tell them... Read more

Room bathroom smells horrible. There is no air ventilation that works. Hygiene is poor. Service has been slow. Receptionists does not show professionalism, and when you ask or tell them something, they laugh and do not help. The restaurant has no fresh food, and they do not replenish food when the trays are finished. I would not stay here again. There are no security tags for baggage. Read less

The key selling point of this hotel is the name of Hazrat Usman. However the overall experience here is very average. The room was very small, the overall look and... Read more

The key selling point of this hotel is the name of Hazrat Usman. However the overall experience here is very average. The room was very small, the overall look and feel of the room was workout, washroom was also just clean. Reception picks up phone at will so there is mostly no access to room service. The hotel is still sold out however for the amount they charge the value being offered is not much. Booked through booking. Com where the reviews were above average however the experience won't give this place a recommendation.... Read less

The room is very nice and spacious. The staffs are kind and it’s not far away from the haram. It also has a buffet where you need to pay 35 SAR... Read more

The room is very nice and spacious. The staffs are kind and it’s not far away from the haram. It also has a buffet where you need to pay 35 SAR (witch is worth it). Coming all the way from Belgium, this is a nice place to stay. Read less

I’m really disappointed with my experience at this hotel. My brother forgot his key card, so I brought it with me while I was out. When he couldn’t reach me,... Read more

I’m really disappointed with my experience at this hotel. My brother forgot his key card, so I brought it with me while I was out. When he couldn’t reach me, he went to reception to ask for another key — but they refused to give him one. Instead, they just went up and opened the door for him. This felt humiliating — after paying nearly £100 per night, you’d expect a bit more consideration and basic service. On top of that, the room’s electricity only works when the key card is in the slot, which meant my brother had no power while waiting for me and had to rely on a portable charger. The water pressure in the bathroom was also extremely low, making it hard to take a proper shower. For the price we’re paying, this kind of lack of consideration and inconvenience is unacceptable. Wouldn’t recommend — there are better places for the money. Read less

I recently stayed at this hotel and overall, the experience was quite pleasant. The hotel and rooms are lovely, and I would definitely recommend it for a comfortable stay. The... Read more

I recently stayed at this hotel and overall, the experience was quite pleasant. The hotel and rooms are lovely, and I would definitely recommend it for a comfortable stay. The cleaners and other staff were really nice and welcoming, which made me feel at ease. However, my experience at check-in was extremely frustrating. The receptionists and the people working at the till were absolutely terrible. When I arrived, they claimed I didn’t have a booking and made me wait around. Even after showing them my booking confirmation and payment, they insisted that someone had taken my key and that I was part of a group—though I had no group leader and wasn’t traveling with anyone. They couldn’t seem to make up their minds and kept giving me conflicting stories. The young lady at the till, who was wearing a hijab, was particularly unhelpful, insisting on things that weren’t true. After a while, I decided to contact my travel agency, and once they reached out to the hotel, the staff suddenly gave me the keys right away—without any real apology or explanation. The staff at the tills were rude, arrogant, and made the check-in process far more stressful than it needed to be. It was a shame because the rest of the hotel was great. In short, if you’re planning to stay here, just be prepared for a potentially frustrating check-in experience, but once you're past that, it’s a nice place with lovely staff elsewhere. Read less