First time out of the clock tower and must say its worth a visit. The food here is nice and clean. There is ratio coffee outside and if you dont... Read more

First time out of the clock tower and must say its worth a visit. The food here is nice and clean. There is ratio coffee outside and if you dont mind to walk a bit further then you need to check it out. I am a silver member and was not offered any special treatment as haj is a group booking guys who cares i missed out on point and executive treatment its not nice! Read less

I recently stayed at the Hilton Hotel in Mecca, and it was a fantastic experience. The location is perfect, just a short distance from the holy sites, and the accommodations... Read more

I recently stayed at the Hilton Hotel in Mecca, and it was a fantastic experience. The location is perfect, just a short distance from the holy sites, and the accommodations are spacious and comfortable. A special mention goes to Nezamuddin, the room service cleaner, who was incredibly helpful and attentive during my stay. He went above and beyond to ensure my room was always clean and well-stocked, and his friendly demeanor made me feel valued as a guest. Overall, I highly recommend the Hilton Hotel Mecca, and I appreciate Nezamuddin's exceptional service, which truly enhanced my visit! Read less

My stay experience was beyond expectations. The breakfast was delightful, offering a great variety of options to start the day. The room was exceptionally clean and well-maintained, making my stay... Read more

My stay experience was beyond expectations. The breakfast was delightful, offering a great variety of options to start the day. The room was exceptionally clean and well-maintained, making my stay very comfortable. The staff at the reception were incredibly helpful, ensuring a smooth check-in and addressing all my needs. A special thanks to Bayan, Mahmoud and AbdulRahim from the F&B team, who provided exceptional service and made my dining experience truly memorable. Thank you for making my stay so enjoyable. Read less

I arrived early in Mecca around 9:30 AM, and the hotel staff, Mashary and Ahmed, were incredibly kind to check me in right away. When I mentioned that I wasn’t... Read more

I arrived early in Mecca around 9:30 AM, and the hotel staff, Mashary and Ahmed, were incredibly kind to check me in right away. When I mentioned that I wasn’t happy with the view, they graciously upgraded me to a suite at no extra cost. Their hospitality throughout my 6-day stay was exceptional—always helpful, friendly, and professional. The rooms were very clean and well-maintained. Truly appreciated the warm welcome and great service! I will definitely come back and highly recommend the hotel. Read less

Hilton Suites Makkah – Exceptional Service Beyond Expectations I recently had the pleasure of staying at Hilton Suites Makkah, and I must say, the experience was nothing short of extraordinary. From... Read more

Hilton Suites Makkah – Exceptional Service Beyond Expectations I recently had the pleasure of staying at Hilton Suites Makkah, and I must say, the experience was nothing short of extraordinary. From the moment I arrived, every detail was handled with the utmost professionalism and care. A special mention goes to Mr. Waseem Rida, whose service truly went above and beyond. His warmth, attentiveness, and dedication to ensuring our comfort made a lasting impression. Whether it was assisting with check-in, offering local insights, or accommodating our requests with genuine hospitality, Waseem exemplified what true service excellence looks like. The hotel itself is immaculate, with breathtaking views of the Haram and spacious, beautifully maintained suites. But it’s the people—especially individuals like Waseem—who make this place unforgettable. Thank you, Hilton Suites Makkah, and a heartfelt thanks to Waseem Rida for making our stay more than exceptional. We look forward to returning soon. Read less

First of all let me say thank you to Mr. Mushari Al Rehaili who was very accomodating and helped our family get a connecting suites. I just can’t think the... Read more

First of all let me say thank you to Mr. Mushari Al Rehaili who was very accomodating and helped our family get a connecting suites. I just can’t think the hustle of having my family with little children if we are in different floor. May Allah return your kindness. The room itself is very nice, spacious and clean with haram view. Masyaallah. Totally can recommend to stay here for your umrah and hajj. Update: It has been a very pleasing stay at this hotel. I’d like to compliment the daily house keeping and service by Mr. Tanvir Hussain & Ruhimuddin. It’s awesome to know that whenever I comeback from Masjid Al Haram, the room has been meticulously cleaned. Read less

Currently, we are on our second day of a week-long stay at this hotel, and so far, we have been thoroughly impressed with its exceptional quality and service. The hotel's... Read more

Currently, we are on our second day of a week-long stay at this hotel, and so far, we have been thoroughly impressed with its exceptional quality and service. The hotel's strategic location allows us to reach the Holy mosque within mere minutes, making it incredibly convenient for our visit. Upon arrival, the reception staff warmly welcomed us, ensuring that we felt comfortable and addressing our needs to our satisfaction. The rooms have proven to be quite cozy, offering all the amenities one could desire. Additionally, the hotel's basement connects to a shopping mall and food court, providing unparalleled convenience – there's no need to venture elsewhere for shopping or dining. Notably, the breakfast served here is of excellent quality, and the staff working at the breakfast area are incredibly friendly and welcoming. We would like to give a special shout-out to Ms. Hala, who attentively checked on us multiple times to ensure we received top-notch service. As our stay continues for four more days, we look forward to learning and exploring more about this exceptional hotel. Based on our experience so far, we anticipate it will be a remarkable and memorable stay. Read less

Service & hospitality unmatched! The entire staff from the front desk to the cleaning crew is incredibly helpful. The breakfast buffet is unmatched and the manager, Abdul Ahad, goes above... Read more

Service & hospitality unmatched! The entire staff from the front desk to the cleaning crew is incredibly helpful. The breakfast buffet is unmatched and the manager, Abdul Ahad, goes above and beyond to ensure you’re having a great stay. Read less

My overall experience has been beyond my expectations. From the check-in to check-out I have had impeccable experience from all the staff at the Hilton Suites hotel. I would like... Read more

My overall experience has been beyond my expectations. From the check-in to check-out I have had impeccable experience from all the staff at the Hilton Suites hotel. I would like to give my special consideration to Mr Abdullah Allahyani at the reception. The check-in was quick and smooth. He was excellent indeed and I cannot stress that enough. Likewise the staff who helped me with the bags and answering all my questions. I would also like to say that the room service staff have been excellent and quick . The service is 10/10. I would like to specially thank Mr Tanveer Hussein . They are always keen to clean your room and this very much appreciated. The breakfast services were also excellent with a variety of menu. Special thanks to Mr Tanvir Safi who assisted me and my mother. He is excellent indeed. The hotel is within a walking distance literally to the masjid 3 to 4 minutes . The hotel is also connected to the Souk Khalil mall. Everything that you need is within a walking distance. When I come back for Umrah insha allah this will be the only hotel I want to stay in. Read less

The service at this hotel is absolutely pathetic. The waiters and managers are rude and have no respect. We were not allowed to take fruit and juices from the breakfast... Read more

The service at this hotel is absolutely pathetic. The waiters and managers are rude and have no respect. We were not allowed to take fruit and juices from the breakfast table to our rooms. During our 6 day stay they served the same breakfast every single day as well as the same fruits. The rooms were very small with 2 beds and 3 tables squeezed into the room. Paper cups are placed in the room. This is definitely not a 5-star hotel. The location is excellent because it is very close to Haram. I would not choose this hotel again. Read less

Excellent service from the restaurant staff (Leo, Hadi, and team), and Safa wing level 10 cleaning staff. The food is always on point, with a delectable spread of cuisines, fresh... Read more

Excellent service from the restaurant staff (Leo, Hadi, and team), and Safa wing level 10 cleaning staff. The food is always on point, with a delectable spread of cuisines, fresh fruit, and even a coffee machine for breakfast. Try their special spicy omelette - it doesn't disappoint. Great location. Clean and comfy room. Read less

We had an excellent stay. Amazing breakfast selection and 90% of the staff we came into contact with were helpful and genuinely caring and wanted to provide good customer service.... Read more

We had an excellent stay. Amazing breakfast selection and 90% of the staff we came into contact with were helpful and genuinely caring and wanted to provide good customer service. The room was clean and the cleaners were responsive and always present on the floor should anything be needed. The reception staff were helpful despite a complication at check-in. The location was very good with a host of stores and a supermarket and food court accessible directly from the hotel. Lifts were never a problem. Will certainly stay at this hotel again in the future. Read less

Very good stay at this beautiful hotel. Room was clean. Beds were very comfortable. Staff was very helpful. Breakfast was decent. I would like to stay again In Sha Allah. Attention... Read more

Very good stay at this beautiful hotel. Room was clean. Beds were very comfortable. Staff was very helpful. Breakfast was decent. I would like to stay again In Sha Allah. Attention Housekeeping/Plumbing Team- Washroom must be rust free. Some places were out of colors with rust. Shower mixer must be fixed before guests come in. Read less

I stayed one night so far out of 5 nights booked. Best staff ever, very very clean and nice decorations. Service is amazing. The location is perfect for visiting The... Read more

I stayed one night so far out of 5 nights booked. Best staff ever, very very clean and nice decorations. Service is amazing. The location is perfect for visiting The Kaaba. Their breakfast is in high quality. Read less

Hotel is very nice and location is great. Service is also good. The only negative is that they charge for breakfast even though you are paying top dollar. I would... Read more

Hotel is very nice and location is great. Service is also good. The only negative is that they charge for breakfast even though you are paying top dollar. I would expect breakfast to be included an price to be little 30% less. Read less

Excellent customer services. Managers at buffet was super nice and cooperative. Even the manager came and delivered when requested room service. Cleaners were amazing too. Kept the rooms very nice and... Read more

Excellent customer services. Managers at buffet was super nice and cooperative. Even the manager came and delivered when requested room service. Cleaners were amazing too. Kept the rooms very nice and tidy. Md Torikul was very cooperative and cleaned the rooms perfectly. Read less

Good location, clean well priced rooms and suites, but there are lots of things wrong with this hotel, they are doing too much sometimes, one of the cleaning workers entered... Read more

Good location, clean well priced rooms and suites, but there are lots of things wrong with this hotel, they are doing too much sometimes, one of the cleaning workers entered the room while my sister was still there, the service over the phone too complicated to a point I had to spend 7 minutes just to say I want a tooth brush and a bag, and when I finally told them and it has been 35 minutes now and still waiting for them. The parking lot costs half of the room’s price, and everyone I asked has given me a different price. In conclusion, Good clean well priced rooms and suites, bad service and the inconsistency caused me confusion. Really hope they get their things together soon before the place get crowded after the pandemic. Read less

The staff takes personal interest in making the guests comfortable. The restaurant staff is possibly one of the best that i have experienced in any hotel! its always a pleasure... Read more

The staff takes personal interest in making the guests comfortable. The restaurant staff is possibly one of the best that i have experienced in any hotel! its always a pleasure staying at Hilton Suites Makkah Read less

Hilton Suites -as I see - is the best hotel in Jabal Omar in terms of hospitality and service quality. From the moment you enter the lobby till check out... Read more

Hilton Suites -as I see - is the best hotel in Jabal Omar in terms of hospitality and service quality. From the moment you enter the lobby till check out you feel the warm welcome from all team members to ensure comfort stay also the excellent breakfast considering food quality and restaurant team. It's like feel home and focus on your Umra and prayers. Read less

The hotel is very comfortable. The staff at reception kind and well spoken. It would be nice if the hotel could provide transportation TO & FROM THE TRAIN STATION INCLUDE... Read more

The hotel is very comfortable. The staff at reception kind and well spoken. It would be nice if the hotel could provide transportation TO & FROM THE TRAIN STATION INCLUDE THE COST WITH HOTEL FINAL BILL. Read less

The place is great and the rooms are nice. Unfortunately the management in this branch are disappointing and they made me to reconsider this great chain of hotels !! Ive been... Read more

The place is great and the rooms are nice. Unfortunately the management in this branch are disappointing and they made me to reconsider this great chain of hotels !! Ive been traveling and staying with them for more than 20 years now. I made a reservation and i got the details and confirmation #, then i booked everything based on it + traveled for more 5 hours both air and ground. When i arrived they said sorry we have nothing for you ! And they couldn’t even leave my luggage so i can take my Omrah !!. Its very sad and sensitive experience for me since its known how busy and restricted to travel to this place. Read less

Great hotel, close to Haram, easily accessible, with shopping centres close by and on the ground floor. Amazing staff, we were offered a complimentary buffet Dinner in the evening for... Read more

Great hotel, close to Haram, easily accessible, with shopping centres close by and on the ground floor. Amazing staff, we were offered a complimentary buffet Dinner in the evening for one day and it was grand. Highly recommended Read less

One major thing that ruined this hotel for me was the air conditioning. My mum, dad and I got really sick. it seems as if they don’t regularly clean and... Read more

One major thing that ruined this hotel for me was the air conditioning. My mum, dad and I got really sick. it seems as if they don’t regularly clean and dust kept coming out of the filter. My mum being really sensitive to dust got really sick, we had to keep the air conditioning on though as it was really hot. Not a good place for health. Read less

The location is very near the mosque. The room was very spacious and clean, incredibly room sevice and housekeeping. The staff was always ready to do what we asked for. Really recommend... Read more

The location is very near the mosque. The room was very spacious and clean, incredibly room sevice and housekeeping. The staff was always ready to do what we asked for. Really recommend 👌 👌 Read less

Terrible Experience – Not a 5-Star Hotel! Do not be fooled by the 5-star rating — this hotel is barely a 3-star at best. Our first room had visible mould, a... Read more

Terrible Experience – Not a 5-Star Hotel! Do not be fooled by the 5-star rating — this hotel is barely a 3-star at best. Our first room had visible mould, a broken shower and bathtub, filthy carpets, and layers of dust and dirt everywhere. We requested a room change, but the second room had the exact same issues. The third room was even worse — it started to smell like sewage shortly after we checked in. The entire hotel is extremely outdated, with rooms that look like they haven’t been renovated since the 1980s. This is nowhere near the standard you’d expect from a supposed 5-star establishment. To make matters worse, Alharam Travel (Romford Road, London) changed our hotel last minute — not once, but twice — and placed us in this awful place. Completely unacceptable and disappointing from both the hotel and the travel agency. Avoid at all costs. Read less

Love the hotel. Fantastic location. The size of the room is brilliant as well. Breakfast is mid. The main issue is the lifts. They take too long when there is a lot... Read more

Love the hotel. Fantastic location. The size of the room is brilliant as well. Breakfast is mid. The main issue is the lifts. They take too long when there is a lot of people. No algorithm just stops at every single floor. Annoyingly 1 or 2 of the lifts are just for service too. Read less

I was lost every time when getout from masjid I didn't find my way cause the signe of el harithya is hiding down is not on the top... Read more

I was lost every time when getout from masjid I didn't find my way cause the signe of el harithya is hiding down is not on the top like the other hotel even is to close to the harassment and the elevators take time too. Read less

Title: Conveniently Located Hotel with Some Areas for Improvement - Frontel Madinah I recently stayed at Frontel Madinah during my visit to the holy city of Madinah, and overall, it was... Read more

Title: Conveniently Located Hotel with Some Areas for Improvement - Frontel Madinah I recently stayed at Frontel Madinah during my visit to the holy city of Madinah, and overall, it was a decent experience. The hotel boasts a fantastic location, being near the iconic Masjid Nabawi, which made it very convenient for attending prayers and exploring the city. However, I must admit that the first impression of the hotel was slightly underwhelming. The elevator was disappointingly slow, leading to some frustrating wait times during peak hours. Additionally, the elevator itself was quite cramped, which could be uncomfortable, especially for guests with mobility concerns. One of the highlights of my stay was the food selection offered during breakfast and lunch. While not exceptional, the choices were satisfactory, and the quality was decent enough to start the day with a good meal. I especially enjoyed the Dacidoff coffee sachet provided in the room, which was a delightful touch. Speaking of the rooms, I found them to be quite pleasant overall. The mattress was comfortable, providing a good night's sleep, and I was pleased to find two pillows for each occupant, allowing for personalized comfort. The housekeeping staff was friendly and attentive, ensuring that the rooms were kept tidy and well-maintained throughout our stay. Another delightful aspect of Frontel Madinah was its proximity to a Baskin Robbins cafe near the reception area. It was a perfect treat for a quick dessert after a day of exploring the city or attending prayers. Additionally, the hotel's location also allowed easy access to nearby shopping areas, which was a bonus for those who wanted to indulge in some retail therapy. In conclusion, Frontel Madinah is a hotel with both pros and cons. While its location near Masjid Nabawi and friendly housekeeping staff are definite assets, there are areas that need improvement, such as the slow and cramped elevator. Despite some shortcomings, I would consider staying here again in the future, given its convenience and the overall satisfactory experience during my visit. Read less

All are good. Except one thing is harmful. I was staying in this hotel junior suite room 811 , stay date 28th July 2023. As per picture, you guys can see there... Read more

All are good. Except one thing is harmful. I was staying in this hotel junior suite room 811 , stay date 28th July 2023. As per picture, you guys can see there is a steel peice has been fixed on the pillar behind the bed. My son was sleeping on bed , during he sleep he turned his hands towards another direction and touched this steel piece, which results cuts on his hands due to this steel decoration peice has sharp edges. You guys can see the blood on the bed of my son. I informed Mr. Khaled the duty manager, they just said one thing. We apologise for this, we will give you discount on your next visit. They don't care about some hurts badly. Read less

The staff are very helpful and service is great but the hotel itself isn’t anywhere near 5 star quality (they charge you if you want additional water) and the facilities... Read more

The staff are very helpful and service is great but the hotel itself isn’t anywhere near 5 star quality (they charge you if you want additional water) and the facilities aren’t up to 5 star standards. At most I would give it a 3 star. Location is great and very convenient for family as it is close to ladies gate. Food was ok Read less

This Hotel is Excellent in every way from the decor to customer service is faultless. I have stayed with my family and friends whenever I travel to Medinah, and each... Read more

This Hotel is Excellent in every way from the decor to customer service is faultless. I have stayed with my family and friends whenever I travel to Medinah, and each time the service has been exceptional Alhamdullilah. I recommend this hotel as it’s a couple of minutes away from Masjid Al Nawabi, directly to women’s gate. Perfect location. You will not be disappointed. It’s states it’s a 4 star but better then any 5 star. Read less

The hotel location is perfect specially for a family. Few steps to the Haram’s piazza. The cleanliness is average. The room fit out and furniture are bet old and... Read more

The hotel location is perfect specially for a family. Few steps to the Haram’s piazza. The cleanliness is average. The room fit out and furniture are bet old and worn-out. Room is missing floor towel, slippers, and some other kits that supposed to be available in four or five stars hotels even you may find it in 3 stars as well. The cost is extremely overpriced compared to the service you get. Read less

An excellent choice if you are looking for a hotel which is very close to Al Haram. The hotel is reasonably clean and the staff are friendly and service is... Read more

An excellent choice if you are looking for a hotel which is very close to Al Haram. The hotel is reasonably clean and the staff are friendly and service is very good . The beds are good but the extra bed was not that comfortable. The breakfast restaurant was packed with many guests even at the start time of the breakfast at 6 am ! Due to the crowds , you don’t feel comfortable as some one could take your table while you’re bring your food. However, the breakfast was very good and there were many varieties. Read less

This hotel is VERY BAD. Very DIRTY room. Very Dim lights in the hallway. TV doesn't work. Sink was clogged prior to even using. Dirty room and bedsheets. When you... Read more

This hotel is VERY BAD. Very DIRTY room. Very Dim lights in the hallway. TV doesn't work. Sink was clogged prior to even using. Dirty room and bedsheets. When you call reception/front desk they don't even answer. You don't hear the ADHAN in the room. Made us wait hours before checking in, and said they didn't have any rooms available so we had to wait for hours, and we had booked a week prior. I don't recommend this hotel at all!!!!!! Please rethink before booking here. Don't waste your money, because you will regret it. Read less

We booked a family room with 4 beds and only got two. We had to ask for two more beds which took another 2 hours and even then they were... Read more

We booked a family room with 4 beds and only got two. We had to ask for two more beds which took another 2 hours and even then they were uncomfortable. The carpets were very old, some of the sockets didn't work, the wallpaper was falling off and the service was very poor. The only reason we evenrated it 2 stars was because of its location and convenience. I do no5 recommend this hotel and you should sav3 your money for a better hotel. Read less

Fantastic hotel, very good location from masjid e Nabawi only 2 minutes walk Nearer to ladies entrance. Breakfast is standard my kids loved it. If you ask for extra room keys,... Read more

Fantastic hotel, very good location from masjid e Nabawi only 2 minutes walk Nearer to ladies entrance. Breakfast is standard my kids loved it. If you ask for extra room keys, they will provide you. Only downside to me was the trolley service guys, they expect some money for their service which I didn't like. Read less

I just checked out. The hotel was not bad at all. But some of the worker there were so mean. On guy at the morning shift and he was not... Read more

I just checked out. The hotel was not bad at all. But some of the worker there were so mean. On guy at the morning shift and he was not Saudi other one was a afternoon shift. And the other one was Saudi and he worked at front desk. Read less

The location and the room size (junior triples), parking free are only the good things in this hotel. The cupboards was broken, change the room, then the air conditioning stop... Read more

The location and the room size (junior triples), parking free are only the good things in this hotel. The cupboards was broken, change the room, then the air conditioning stop working in the other room which needs to change the room again. The light wasn't working well. The staff were not qualified to work in hotels services, food in the resturant just okay no thing amazing. So many problems have in my stay in this hotel. Sanitiser in the lift always was empty. For sure I will not book in this hotel again and not recommend for people. Read less

Close to Haram. It's five stars hotel, yet can hardly be rated as 3 stars. The whole furniture needs renovation, receptionists knows nothing about customer care nor hospitality. They couldn't... Read more

Close to Haram. It's five stars hotel, yet can hardly be rated as 3 stars. The whole furniture needs renovation, receptionists knows nothing about customer care nor hospitality. They couldn't give me my room in proper time and they overcharged me for nothing ! I'd never come back here again ! Read less

The location of the hotel is perfect and it seems very clean and nice hotel. However I give 2 stars because I have faced the most disappointing behavior from this... Read more

The location of the hotel is perfect and it seems very clean and nice hotel. However I give 2 stars because I have faced the most disappointing behavior from this hotel. They canceled my reservation without giving me a reason and get back to me. After coming from long distance, I didn’t find any kind of hospitality and the only answer that I get “ Sorry, we are in season period”. Which is not an excuse for such behavior. Read less

Had wonderful stay in Frontel Al Harithia with family. Staff was well mannered and cooperative. Showed a kind gesture by upgrading the room to junior suite. Haram is quite near to... Read more

Had wonderful stay in Frontel Al Harithia with family. Staff was well mannered and cooperative. Showed a kind gesture by upgrading the room to junior suite. Haram is quite near to this hotel, especially the ladies gate. Supermarket Bindawood is at a few steps to buy anything. Read less

Though the place is good but you can not call it a five star hotel in any sense. Double bedroom is actually consist of two single beds joined together. So... Read more

Though the place is good but you can not call it a five star hotel in any sense. Double bedroom is actually consist of two single beds joined together. So you can imagine how would it feel like to rest on it with a family. Apart from that, the management is cooperative and helpful. And very much close to gate 16 of Majid nabi saww. The breakfast is awesome consisting of different yogurts, fresh fruits, fresh juices, breads and buns, muffins, donuts, omelets, scrambled eggs, falafel, one main dish, rice, salads, different types of cheese slices and many more. Read less

It is my best hotel in madina I like because this hotel is very neat and clean and best service always I will prefer to stay this hotel always and... Read more

It is my best hotel in madina I like because this hotel is very neat and clean and best service always I will prefer to stay this hotel always and always and breakfast always perfect best wishes for this hotel always and always 🙏 Read less

It was one of the worst experiences I have ever had, as the prices were prohibitive for such a service. Bad rooms, size very cramped and not clean at all.... Read more

It was one of the worst experiences I have ever had, as the prices were prohibitive for such a service. Bad rooms, size very cramped and not clean at all. Breakfast was bad too, it was the worst two nights I had in town. I also booked the room for a price and upon checking out the hotel they asked me double the price !!!!! Lack of credibility, lack of hygiene, very poor service. Read less

The only Hotel I go to when I visit madinah, why? For many reasons, First, it’s by the Haram. Second, it’s very clean. Last but not least, the food is amazing. Finally, the prices are... Read more

The only Hotel I go to when I visit madinah, why? For many reasons, First, it’s by the Haram. Second, it’s very clean. Last but not least, the food is amazing. Finally, the prices are more than fair. Totally recommend it 👍🏼 Read less