Nice family hotel. Reasonable price for 4 days. Enjoyed the buffet option. Must recommend breakfast plenty of seating. 10 mins walking distance to makkah haram. Lots of shops and taxi... Read more

Nice family hotel. Reasonable price for 4 days. Enjoyed the buffet option. Must recommend breakfast plenty of seating. 10 mins walking distance to makkah haram. Lots of shops and taxi service outside hotel. Read less

good location could walk to the haram/ clock tower in about 10 minutes, really helpful in the hot sun. the rooms were definately on the older side, same with the... Read more

good location could walk to the haram/ clock tower in about 10 minutes, really helpful in the hot sun. the rooms were definately on the older side, same with the bathroom. The breakfast was perfectly fine, nothing fancy just fine. totally acceptable if you have north american standards and want a budget stay in makkah. Read less

Very very bad hotel and shower trey is joke u can't stand on trey very small.reception staff don't have any clue what they talking.they are not helpful .service is very... Read more

Very very bad hotel and shower trey is joke u can't stand on trey very small.reception staff don't have any clue what they talking.they are not helpful .service is very poor.not that clean.try to avoid this kind of hotel .I stay there two nights and I have to look for another hotel.and I moved to another hor.this hotel is absolutely rubbish. Don't go there my advice.westpfftime.staff is rubbish. Read less

0-star hotel! Do NOT book!! The rooms are dirty, our bed had bed bugs and silver fish in there- blood stains on the base of the bed! Staff were rude... Read more

0-star hotel! Do NOT book!! The rooms are dirty, our bed had bed bugs and silver fish in there- blood stains on the base of the bed! Staff were rude and unhelpful! There were so many complaints- a lady had no hot water for 3 days! This please should not be allowed to operate, I have had to raise this with Hajj Ministry to protect other Pilgrims!! Breakfast is rubbish! Avoid at all costs!!! Read less

Trust me I couldn’t give it more than 2. The rooms are nice and spacious no doubt about that but the washrooms are really small and creepy the shower cabin... Read more

Trust me I couldn’t give it more than 2. The rooms are nice and spacious no doubt about that but the washrooms are really small and creepy the shower cabin is unbearable trust me plus the one things that made me furious was the internet or wifi because internet is the worst here and when I say worst I mean THE WORST its slow and its so bad I even complained about it a few times but it was of no avail so I’d recommend you going for Emaar Grand which is opposite to it but if you haven’t got an option than you’re on your own to make a decision. Read less

Terrible to say the least..I could write pages To keep it short..RECEPTION staff are unhelpful, unprofessional (saw one of them tutting at an old man at reception), it seems like they... Read more

Terrible to say the least..I could write pages To keep it short..RECEPTION staff are unhelpful, unprofessional (saw one of them tutting at an old man at reception), it seems like they are totally unbothered absolutely the worst service I’ve ever experienced. Hotel rooms are dirty (we stayed in two different ones), shower water was cold, on the first night there were issues with the toilet. The bell boys were excellent, very helpful only good thing about our stay, thank you so much Read less

Booked the hotel with a good impression with nice lobby view with the most TERRIBLE service I have ever felt. The receptionist are the worst, they are negligent, unproffessional, and... Read more

Booked the hotel with a good impression with nice lobby view with the most TERRIBLE service I have ever felt. The receptionist are the worst, they are negligent, unproffessional, and have a selfish personality. They treat customers as trash that only bothers their free time, I asked for new towels on the next day (since I have not got any from room service) and they did not even confirmed it to me again and just said "yalla!" With a "go away" gesture, and of course the towel never came. And that's not all of it, even the content room looks old and weary, especially the bathroom, drippy faucet pipes (causing repetitive wetness in the bathroom floors), small space to bath, bad drainage system, and so on. It only looks nice in the lobby. There are also 8 lift but every one of them go down/up for like 7-10 minutes of waiting and some of the lift doors are broken. The phone room also does not work properly. The only good thing is that the room service (which have to be approached in person, not by asking the reception) is nice and at least have some decency towards customers even though there are problems such as language barriers. The bell boys do help sometimes when it comes to bringing the bags (well they are supposed to do that anyways), even though at many times they also neglect their other jobs such as helping opening the lobby door when customers are walking in with bags, etc. Conclusion : Not recommended for family travels, or any travels with more than 2 people. TERRIBLE service especially by THE RECEPTIONISTS. (0 star if there such a thing) Do not know about the food. Bathroom is a 2 star for me (being generous). Room is quite spacious but looks weary and old. Distance between Masjidil Haram is at medium range (not recommended for staying at ramadhan or hajj due to the blockage of roads at praying times) No reception (signal) in rooms, the wifi is also bad. Many lift but not spacious and long waiting time. Read less

The worst hotel I have ever been to. Don’t waste your hard earned cash in this awful hotel. In such a blessed place yet the worst staff I have ever... Read more

The worst hotel I have ever been to. Don’t waste your hard earned cash in this awful hotel. In such a blessed place yet the worst staff I have ever come across. Rude and useless. Do they even have cleaners? They never come to the rooms nor do they ever clean the hotel. There’s a main focus on the lobby. That was rearranged and cleaned almost everyday during my stay. The toilets are absolutely vile. Constant smell that would make anyone feel sick. The toilet and the shower are awful. The tap was broken the drains were full of hair. Would not recommend. Read less

I don’t know where to start, but this is the worst hotel ever. The cleanliness is none existent, the toilet and walk in shower is absolutely filthy, it’s a disgrace. The... Read more

I don’t know where to start, but this is the worst hotel ever. The cleanliness is none existent, the toilet and walk in shower is absolutely filthy, it’s a disgrace. The drain in the toilet smells, just the worst. It’s like it’s been here since the early 80s. The room itself is digesting, the beds are broken, the mattresses are ridiculous, rather sleep on the floor. The cleaners never ever come to clean. I’ve sent 5 days here now and not once has a cleaner come in to clean. IF SOMEONE OFFERS YOU THIS HOTEL FOR FREE, DO NOT TAKE IT. Don’t pay your hard earned money for this pathetic place. Read less

Please avoid at all costs, this hotel beyond the lobby is disgusting. Not clean, basic amenities do not work and staff customer service is atrocious. The staff do not care... Read more

Please avoid at all costs, this hotel beyond the lobby is disgusting. Not clean, basic amenities do not work and staff customer service is atrocious. The staff do not care and staying here a week made me very ill. Bad smells from the toilets, gutters, no cleaning! Bathrooms are a state, cracked tiles, showers/boilers leaking, windows do not operate. Even the tour operator didn’t care, so why should the hotel? Doesn’t even deserve 1 star. This hotel needs demolishing! Read less

It's a ok hotel which is expected the rooms were a little congested and sometimes the lights wouldn't work which was problem however it's good in regards to the price.... Read more

It's a ok hotel which is expected the rooms were a little congested and sometimes the lights wouldn't work which was problem however it's good in regards to the price. The location was really good as it was located in the main market area so everything was available close to the hotel. Read less

Very bad experience. The rooms are dirty, there's no room service, and the reception staff doesn't listen to anything. Not suitable for a family stay. But if you're alone or all-men... Read more

Very bad experience. The rooms are dirty, there's no room service, and the reception staff doesn't listen to anything. Not suitable for a family stay. But if you're alone or all-men group, it is a reasonable option on a limited budget. It's almost a 20 min walk to King Fahad gate from the hotel, so make sure you leave early Read less

Got the room booked through booking.com. It’s mentioned in details that it had free parking. Once I reached hotel the watchman guided for the parking out side the hotel selecting... Read more

Got the room booked through booking.com. It’s mentioned in details that it had free parking. Once I reached hotel the watchman guided for the parking out side the hotel selecting as reserved parking but after 2 hrs I got penalty for wrong parking from traffic police. Once I told receptionist about the incident… his reply was “we are not responsible for what the watchman says because they are from some other company”. Totally disrespectful hotel receptionist…. Dnt trust them…. They dnt have reserved booking. I had to forcefully park my car about 1.5km away in a nearby parking zone Read less

Positives: Decent location which is close the Haram and amenities. Excellent room service by Yousuf on the 11th floor. Always smiling, very approachable and quick to respond. Better ifs: food in the restaurant... Read more

Positives: Decent location which is close the Haram and amenities. Excellent room service by Yousuf on the 11th floor. Always smiling, very approachable and quick to respond. Better ifs: food in the restaurant was kept warm by using burners and lids..quick win. Read less

Good location with around 3-4 walk from Mosque gate ..... Rooms were mostly clean however better hygiene is to be maintained in the bathroom / shower area. Anemities like working water... Read more

Good location with around 3-4 walk from Mosque gate ..... Rooms were mostly clean however better hygiene is to be maintained in the bathroom / shower area. Anemities like working water cattle with tea bags and whitener should be present without calling room service. If the room rate is lowered by around 20% stay at this outlet becomes a good bargain Read less

I really enjoyed my stay at the hotel. It was conveniently located near the mosque, and the room service was excellent. I especially want to give a shout-out to Yousef—he... Read more

I really enjoyed my stay at the hotel. It was conveniently located near the mosque, and the room service was excellent. I especially want to give a shout-out to Yousef—he made sure my room was always clean and that I had everything I needed. His attention to detail and kindness truly stood out. Read less

Overall, my stay was disappointing. The parking situation was frustrating, with no designated spaces and too much congestion. The toilets lacked exhaust ventilation, leading to an unpleasant smell in both... Read more

Overall, my stay was disappointing. The parking situation was frustrating, with no designated spaces and too much congestion. The toilets lacked exhaust ventilation, leading to an unpleasant smell in both the washrooms and rooms. Additionally, there was no support when I called at reception especially at night – it felt like no one cared to assist. The reception staff were rude and unwelcoming, and I was not allowed to explore all the breakfast options, which felt like a lack of hospitality. Based on my experience, I wouldn’t rate this hotel as a 4-star. The lack of customer care and the overall condition of the place were major letdowns. Read less

The very best hotel near "Al Masjid an Nabawi". It takes only ten minutes walking to reach Nabawi. The hotel is very comfortable to stay. We stayed three nights and... Read more

The very best hotel near "Al Masjid an Nabawi". It takes only ten minutes walking to reach Nabawi. The hotel is very comfortable to stay. We stayed three nights and enjoyed our time. It is very clean. All the staffs are very my dear and fraiendly. And food is so very good, tasty. Everthing is awesome....May Allah bless. Read less

If there is 0 stars reveiw, I would gladly give it. After checking in, we stayed without hot water for 7 hours. 2 technicians came to the room and eventually... Read more

If there is 0 stars reveiw, I would gladly give it. After checking in, we stayed without hot water for 7 hours. 2 technicians came to the room and eventually said they can't fix it today wait till the morning! The reception guy made it look like they are doing me a favour by changing my room after 1 AM. I had to go into 3 different rooms with room service guy to check personally that the room has hot water! Read less

Worst place possible, Everything more or less. Absolutely worse, smelling entrance, reception to begin leads to damaged elevators. This is just a location that you pay for, and you can... Read more

Worst place possible, Everything more or less. Absolutely worse, smelling entrance, reception to begin leads to damaged elevators. This is just a location that you pay for, and you can get a hundred times better hotels and facilities elsewhere. Begin with the room, was given a birdcage apparently for triple room. They didn't even bother to take our the 3rd bed and instead tuck it under our bed which had it pointed out and would hit your leg everytime. Requested to take it out but was ignored. The washroom is possibly worse, the shower head was broken so the water would randomly flow, the toilet bidet head didn't work 4/5 times u press it.. the sinks are completely damaged. My wife got hurt on her head in the sink and we called the reception and requesting for first aid kit and they simply replied, they didn't have it and couldn't bother anything else, I had to take her to the nearby hospital. I've stayed in a better 2* hotel than this filthy place that they charge abhorrent amount. We stayed for 3 nights with 3 rooms.. we didn't have a choice and tried to ignore it mostly because we were out of the hotel most of the time, busy in our prayers. Will never recommend unless you have no other choice. Read less

Best part of this hotel is the location and proximity to the masjid al nabawi. The rooms were not clean, lots of stains on the sheets. Room service was very basic... Read more

Best part of this hotel is the location and proximity to the masjid al nabawi. The rooms were not clean, lots of stains on the sheets. Room service was very basic and often no towels/toilet paper was provided. Overall, I would not stay here again. Read less

If there was a 0 star review, I would give this hotel 0 stars. The service is so bad even people are discriminated when eating at this hotel, we just... Read more

If there was a 0 star review, I would give this hotel 0 stars. The service is so bad even people are discriminated when eating at this hotel, we just got food like trash here and the employees were very rude when we complained they just told us to be patient when they were just lazy to refill the food. Better upgrade your hotel or just close it. Read less

I gave it two star because of the location only (its very near to haram) other wise the hotel is very poor and doesn't deserve 2 star hotel. Room and bathroom... Read more

I gave it two star because of the location only (its very near to haram) other wise the hotel is very poor and doesn't deserve 2 star hotel. Room and bathroom weren't cleaned properly and beds were not comfortable beside there was no chair to set inside the room or in the lobby. I wonder how could it classifieds a 4 star hotel ?? Read less

Worth the price compared to other hotels. Hardly 5 to 7 mins walk to masjid. Close to ladies gate number 16. Facilities are quite decent. The staff is flexible on... Read more

Worth the price compared to other hotels. Hardly 5 to 7 mins walk to masjid. Close to ladies gate number 16. Facilities are quite decent. The staff is flexible on early check in (8:00 am ) and late check out (4:00 pm ) timings. Highly suggest to book with them Read less

We had two rooms booked, we requested a double bed as we have a infant but they didn’t accommodate for this. Rooms were cramped with just the beds and side table.... Read more

We had two rooms booked, we requested a double bed as we have a infant but they didn’t accommodate for this. Rooms were cramped with just the beds and side table. Bathroom was small and in need of renovation. Rooms had a smell of glue used in furniture. The wardrobes doors won’t slide. Our room had a kettle but only socket to put it was either on the floor or by removing our lamp switch. We couldn’t use either due to infant, complained then changed rooms so we could use a kettle. One of the socket was faulty, when we plugged in it started causing short circuit. Rooms were not clean ! Cups were dirty! Dust everywhere ! Asked housekeeping to clean the next day and after several requests a guy came and asked what needed to be done ! It was utterly poor service. They folded dirty used towels that were on the floor and put them back on the counter. We knew this as they had blood in them. Because of them we almost missed our flight. It took them 40 minutes with 4 calls and 2 visits to reception to get our luggage down from 2 rooms. It was a very unpleasant stay, would NOT recommend this hotel. There are plenty of hotels next to this which are similarly priced or even better with better standards. Only positive was the location and the guy who helped us move rooms. Caused a lot of tension to our trip. Read less

The hotel is so so. Room is quite big and very close to Haram (only a block away) but the water heater does not work properly and room seems old.... Read more

The hotel is so so. Room is quite big and very close to Haram (only a block away) but the water heater does not work properly and room seems old. However, services are good. Overall 7/10 🙏🏻 Read less

Small room with 4 single bed. Housekeeping need an improvement. After one day stay, we realised that lots of stuff below our bed. Empty can, old cloth, used tissue etc... The... Read more

Small room with 4 single bed. Housekeeping need an improvement. After one day stay, we realised that lots of stuff below our bed. Empty can, old cloth, used tissue etc... The floor is sticky, Food serve was way tooo spicy.. everything spicy. Not worth taking full board, better just go for room only. Read less

The room is packed and lacks spaces, but I enjoy the bed and bathroom. Because the hotel is only to rest, while the main activity is mainly at Masjid Nabawi,... Read more

The room is packed and lacks spaces, but I enjoy the bed and bathroom. Because the hotel is only to rest, while the main activity is mainly at Masjid Nabawi, it is enough. The food is good and they are never out of stock. Employees are doing hard work to ensure the service! Read less