Good location to the haram in Ramadhan, about 10mins walk. Hotel was spacious, staff very friendly. Cleaning staff, Faizul Rahman, was very attentive. Would regular get call from reception to... Read more

Good location to the haram in Ramadhan, about 10mins walk. Hotel was spacious, staff very friendly. Cleaning staff, Faizul Rahman, was very attentive. Would regular get call from reception to make sure everything was OK. We were given a room with 4 beds, there was only 3 of us. It meant we had lots of space. Our room was on the road side so there was noise from the traffic, especially the buses. But we too tired most of the time to notice. Beds were comfortable. Room had fridge, kettle, etc, all in working order. Bathroom had toiletries. Never had issue with using the lifts, there much have been at least 12 lifts in the lobby. Read less

My stay at this hotel was extremely unpleasant and disappointing. One of the most shocking experiences was witnessing the security guard shouting at an elderly guest. He was extremely rude... Read more

My stay at this hotel was extremely unpleasant and disappointing. One of the most shocking experiences was witnessing the security guard shouting at an elderly guest. He was extremely rude and aggressive, showing no respect whatsoever. It was disturbing and completely unacceptable behavior. Housekeeping was also highly unprofessional. They entered our room without knocking or waiting for permission. Even worse, they insisted we write a positive review of the hotel on their behalf. I felt pressured and uncomfortable – that’s not how reviews should work. As for the food, the Indonesian menu was the same every single day. There was no variety at all, and after the first day, it just became boring. It felt like no real effort was made to offer a proper dining experience. I would not recommend this hotel to anyone looking for respectful service or a comfortable stay. I hope the management seriously reconsiders how they train their staff and treat their guests. Read less

Spent 3 nights in Ramadan 2025 in room no 102. Could hear traffic sounds in the room at all times of the day. Couldn’t get sound sleep due to this. No space... Read more

Spent 3 nights in Ramadan 2025 in room no 102. Could hear traffic sounds in the room at all times of the day. Couldn’t get sound sleep due to this. No space in the room to keep bags or offer salaah. 4 bedded room where there is no space for the fourth person to get on/off the bed. Shower area doesn’t have a platform to keep soap/shampoo so we had to keep the soap on the floor. There’s no support handle for the elders in the shower area. We came across cockroaches in the bathroom and our room door wooden panels. The hotel is a 10/15 minute walk to the mosque depending on your speed. Hotel is clean and staff is courteous. Read less

• We recently had the pleasure of spending 10 delightful days at this hotel. Its proximity to the Harem, along with easy access via a well-maintained road without any slopes,... Read more

• We recently had the pleasure of spending 10 delightful days at this hotel. Its proximity to the Harem, along with easy access via a well-maintained road without any slopes, made our stay incredibly convenient. The exceptional cleanliness, impeccable shine, and round-the-clock service truly exceeded our expectations. The staff consistently checked in on us to ensure our needs were met, showcasing their dedication to guest satisfaction. We commend the hotel management for their exceptional hospitality and efficient management of the property. Read less

Far from haram and the road there is rough and uncomfortable especially for elderly people. The room needs small repairs here and there but overall quite clean. There were 4... Read more

Far from haram and the road there is rough and uncomfortable especially for elderly people. The room needs small repairs here and there but overall quite clean. There were 4 beds in our room, 2beds were comfortable but the other 2 were smaller and uncomfortable. There were only 2 of us but I'd feel bad for people who stay 4 per room. Amenities were minimal. Bathroom was nice. Food was okay. Staffs were kind especially the restaurant staffs. Overall the experience was okay and they try very hard to accommodate waves and waves of guests but it's not a typical 4 star hotel quality in my opinion. Maybe 3 at most. Don't have very high expectations and you should be fine. Read less

Hotel Customer service is friendly & good with the big daily guests in & out. Room Service people are also kind & listen & support. Hotel have around 16 Elivator. Location is about... Read more

Hotel Customer service is friendly & good with the big daily guests in & out. Room Service people are also kind & listen & support. Hotel have around 16 Elivator. Location is about 5 minutes walking from Haram , Hotel behind Mecca Towers direct I enjoyed during stay on this hotel Read less

Understandable that the hotel is prepared for 4 guests in a room, no matter you reserve for 2, for the purpose of pilgrimage or umrah. You have no options unless you... Read more

Understandable that the hotel is prepared for 4 guests in a room, no matter you reserve for 2, for the purpose of pilgrimage or umrah. You have no options unless you choose other more luxurious hotels around there. The good thing is that you will not experience long queing using lift... a sufficient number of lift for the guests Read less

The hotel have over-capacity problem. It needs about 2 hours to wait for the elevator/lift because too many people are queueing. At one point the lift was broken and could... Read more

The hotel have over-capacity problem. It needs about 2 hours to wait for the elevator/lift because too many people are queueing. At one point the lift was broken and could not function. The staffs need to improve on hospitality. Read less

Our hotel booking was canceled and this hotel was the only one we found. It’s on Ajyad Road in front of Shohada Hotel and it’s mainly for group trips especially... Read more

Our hotel booking was canceled and this hotel was the only one we found. It’s on Ajyad Road in front of Shohada Hotel and it’s mainly for group trips especially from Indonesia, and is around 700 m from Al Haram. It’s 20 storeys high, each with 50 rooms, having 1 double and 3 single beds. The rooms are not very clean: the bathroom, the carpet and we found bugs in the bed that looked like tiny cockroaches. They don’t clean the rooms and the housekeeping just knock on the door to collect daily garbage and replenish toilet paper if we request it. Overall it’s mediocre and we wouldn’t stay there again unless we’re stranded. Read less

The hotel have over-capacity problem. It needs 30-40 minutes to wait for the elevator/lift because too many people are queueing. At one point the lift was broken and could not... Read more

The hotel have over-capacity problem. It needs 30-40 minutes to wait for the elevator/lift because too many people are queueing. At one point the lift was broken and could not function. The staffs need to improve on hospitality, I called receptionist/housekeeping to ask for wifi and they rudely turn off the phone. Walking distance from masjidil haram. Room facility is okay, you get soap and shampoo. In some rooms there are bathub and hair dryer. It is missing hot water pot, teeth brush, and fridge (there was a fridge on my room but it was broken). The room for 4 people is quite small. Overall, they need to fix thr elevator or limit it guests. Read less

Not too far from Masjidil Harom. Location is near from many stores. Bedroom acceptable. Bathroom is very bad with the damage bathtub and very bad smell. There's no dringking water provide. Have refrigerator in every... Read more

Not too far from Masjidil Harom. Location is near from many stores. Bedroom acceptable. Bathroom is very bad with the damage bathtub and very bad smell. There's no dringking water provide. Have refrigerator in every room. Meal average but they provide proper Indonesian food. Coffee was very good. You are able to bring the food to your room. Read less

I love this hotel. Even need 15min to go to haram but i love it. It just waiting the elevator need more patient. The indonesia meal in al ferdos restaurant is good.... Read more

I love this hotel. Even need 15min to go to haram but i love it. It just waiting the elevator need more patient. The indonesia meal in al ferdos restaurant is good. I like it. Can i know the farfum when we enter the hotel? Thankyou. Ill be back. You need bring umbrella after sholat dzuhur to back to hotel. Because so hot. Read less

nice rooms, the distance to the mosque is quite close. the minus of this hotel is the lift, the lift is very, very lacking for the amount of content in... Read more

nice rooms, the distance to the mosque is quite close. the minus of this hotel is the lift, the lift is very, very lacking for the amount of content in this hotel. Read less

Far from haram. We ordered room with 2 beds, and they gave 4 beds which was useless and make room felt narrow and crowded. Why did not they remove the... Read more

Far from haram. We ordered room with 2 beds, and they gave 4 beds which was useless and make room felt narrow and crowded. Why did not they remove the 2 additional beds, soo the customer will feel more comfort happy. No room cleaning as long we stay in this hotel. Food like ransom I will not choose this hotel anymore Read less

I took one star off because the fan in the bathroom doesn’t work! Another star off because the room was not prepared with bath towels as expected of hotels. The... Read more

I took one star off because the fan in the bathroom doesn’t work! Another star off because the room was not prepared with bath towels as expected of hotels. The third star removed because the door handle is slightly broken which made it harder to enter with the provided card. Other than that everything was good. It’s close enough to the mosque. We stayed at room 1304 Read less

Decent experience. Limited parking, if there is a rush then you will not get a permit until someone else leaves. Rooms were decent and clean enough. Good bathrooms with sufficient... Read more

Decent experience. Limited parking, if there is a rush then you will not get a permit until someone else leaves. Rooms were decent and clean enough. Good bathrooms with sufficient facilities like hairdryer and toiletries. I wish there were more plugpoints, one for each bed, but we managed. Reception and security were approachable and helpful. Housekeeping were also helpful for simple requests. Kettle was not working, so it was replaced. Wife found stains on the bed but we still managed to sleep. Overall decent experience. Read less

Rooms were too small to for 4 beds. Not enough room to hop on/off the bed The bed mattress were good and firm. Service was absolutely disgraceful. We were told, since we... Read more

Rooms were too small to for 4 beds. Not enough room to hop on/off the bed The bed mattress were good and firm. Service was absolutely disgraceful. We were told, since we didn't make booking online so we wouldn't get full service. Even to get toilet papers, tissues and towels etc we had to go and ask them to replenish. Soap was never refilled. So much so, we stopped asking them and bought our own stuff from shops. Location was good. 5min walk to Haram. Will never book this hotel, not even online. Read less

The only issue I had with this place was the room service—whenever we called, no one answered. Our booking included a breakfast buffet, which was average, but Alhamdulillah, it was sufficient. The... Read more

The only issue I had with this place was the room service—whenever we called, no one answered. Our booking included a breakfast buffet, which was average, but Alhamdulillah, it was sufficient. The reception appeared short-staffed during peak hours, and the team seemed a bit overworked. However, we had the pleasure of dealing with Munar Al-Sharif, a lovely receptionist who was an absolute delight. She always greeted us with a warm smile and positive energy—7 stars for her service! Read less

Our stay was an absolute disaster from the moment we arrived. We endured a staggering two-hour wait for our rooms, which was excruciating with restless kids in tow. To make... Read more

Our stay was an absolute disaster from the moment we arrived. We endured a staggering two-hour wait for our rooms, which was excruciating with restless kids in tow. To make matters worse, the reception staff were consistently rude and unhelpful. As a family, we had booked three separate rooms, but instead, they crammed two families into one room while relegating our other family members to the smallest, most inadequate room they had available. The next day, after much hassle, we finally got the three rooms we had originally booked, but the experience had already soured our entire stay. The rooms were disgustingly dirty, covered in layers of dust. The bathrooms were a complete mess, and the foul smell emanating from them was unbearable. This hotel couldn't even dream of calling itself a 4-star establishment; it's honestly the worst experience I've ever had. The service was consistently appalling, and to top it all off, the entire place was disgustingly dirty. It was a truly awful experience that I would never wish on anyone. Despite its misleading 4-star rating online, upon arrival, we were informed that it's actually a 1-star establishment! The information provided online is completely inaccurate, and it's clear that many other guests have been similarly misled and have complained about this bait-and-switch tactic. Read less

Stayed in this hotel for 2 days just before hajj season , the hotel over all is good for the price we paid . the receptionist named Miss Maha has... Read more

Stayed in this hotel for 2 days just before hajj season , the hotel over all is good for the price we paid . the receptionist named Miss Maha has been very kind to us , she knows her responsibilities and has a quick response. She let us do a very quick check- in . Really appreciate her work . Read less

Normally some tolerance is in order for hotels, but in this case, it is absolutely the worst possible experience possible. To begin with, the room was disgusting. There was peeling paint,... Read more

Normally some tolerance is in order for hotels, but in this case, it is absolutely the worst possible experience possible. To begin with, the room was disgusting. There was peeling paint, cutlery behind the beds and the bathroom was in an utter state - the mirror was taped to the wall. Secondly, we checked in to find that there were no towels in the room, when we alerted the reception, they told us to wait 5 minutes - no response. We went again - same answer, wait 5 minutes. 3 hours later, after arguing with the receptionist, they gave us towels. After a long journey there, this was unacceptable. Thirdly, the bathroom drain was blocked, which meant we couldn't take a shower even if we liked. The reception said that they didn't have a plumber present to fix it, and told us to wait our turn for room service the next day - which would be after 10. The reception staff barely spoke English and found our problems very amusing, before running to the service floor in the lift. There is no accountability whatsoever, and this level of service is disgusting. The Ministry of Tourism should SHUT DOWN this establishment until they can maintain bare minimums of standards. What's even worse is, we weren't the only ones with issues. When we came to the reception, the receptionist simply noted our room number on a list of 5/6 other rooms, and there were various other people queuing to complain. The hotel will probably just respond with a generic response like "send a email to XYZ" or will implement improvements in the future. This is totally unacceptable. Read less

I can’t even begin to describe how terrible this hotel is. I arrived at this hotel in the evening after a long bus ride and as soon as we checked... Read more

I can’t even begin to describe how terrible this hotel is. I arrived at this hotel in the evening after a long bus ride and as soon as we checked into our rooms, there were a bunch of problems, the walls were absolutely disgusting as they were random marks all over them, also, the smell of the room was absolutely horrible and I was mortified by the hygiene within my room as everything including the floor was dirty. The bathroom was below the basic standards as the bathtub was blocked and water would not go through and there was no towels available apparently also, the curtains of the shower appeared to have blood stains on them as well as cause tons of water to leak out and flood the bathroom. We ended up complaining to the receptionist however he completely ignored us and proceeded to laugh in our face. One of the cleaners proceeded to insult one of my family members which really infuriated me. I highly recommend that the ministry of Hajj and Umrah investigate this hotel immediately as they are unable to provide the most basic care to their clients as well as charge them for what they have done Read less

All the pillow cases either have hair or blood on them. The bedsheets are dirty. There's a kettle in the room but no tea/coffee condiments as you have to book... Read more

All the pillow cases either have hair or blood on them. The bedsheets are dirty. There's a kettle in the room but no tea/coffee condiments as you have to book this separately (never heard of this in any place I have stayed previously). Rooms will only be cleaned if you personally ask someone. Smoking in the hallways despite being a no smoking area yet no one says anything to the guests. The rooms and all the facilities in the room just look disgusting. Aside from the fact that the hotel is less than 5 minutes from the Mosque, I would never recommend this place to anyone. Read less

Located near masjid al nabawi, but the service is really bad. I’m here during ramadan, and I had to keep asking for towels and toilet roll because they didn’t have... Read more

Located near masjid al nabawi, but the service is really bad. I’m here during ramadan, and I had to keep asking for towels and toilet roll because they didn’t have any in my room when I checked in. Reception kept promising to send towels after 10-20 minutes, but everytime I asked they said no sorry. Finally a cleaner went and got it for me, thank you very much! Two starts because of the location, but this hotel should only be your last resort in Madinah. Read less

Staff were friendly and the room was decent for the price but the bathroom was very poor and unhygienic it had blood stains in the toilet and the towels provided... Read more

Staff were friendly and the room was decent for the price but the bathroom was very poor and unhygienic it had blood stains in the toilet and the towels provided had a blood stain also. Aswell as this there was hair in the bath tub and bugs everywhere. Read less

AVOID THIS HOTEL AS MUCH AS YOU CAN. Do not ruin your experience in Madinah by booking yourself in here. If any travel agent mentions the name of this hotel... Read more

AVOID THIS HOTEL AS MUCH AS YOU CAN. Do not ruin your experience in Madinah by booking yourself in here. If any travel agent mentions the name of this hotel tell them to change the hotel there are hundreds in this area! Firstly the damp smell is horrendous. The bathroom is covered in mould I had to hold it in till late evening when I couldn’t hold it in anymore. The sink, floor, tub is covered in mould, the wooden door is so damp it smells rotten. The bed had a stain on which was horrific. The windows let cold air through which I feel like it played a part in my husband falling ill even more. We had to shove the gap with duvets and cloth to stop the cold air coming through (as the time we were in Madinah it was freezing/raining/thundering). My parents room had a leak and instead of shifting them to another room firstly they said ‘these things happen’ and when my mum put her foot down they eventually got someone to have a look at it. Turns out the room needed a new boiler which they spent a few hours fixing while my mum sat in the corner of the room. Breakfast is mediocre however for some odd reason they won’t let us have breakfast here now and are asking us to go to the next door hotel to have our breakfast. The next door hotel only serve cold meat, bread tea hardly anything else that’s actually edible. Luckily McDonald’s is behind the hotel so we had them to rely on. We were finally shifted to another room which was slightly better however the cold atmosphere around the staff is making us feel very uncomfortable. Other then some of the Bengali staff who are friendly and greet you when they see you, the reception staff are shockingly rude. You would think they’ve given us free shelter in their hotel when infact we paid ALOT of money for such a rubbish hotel. Good luck if there’s a group of you because they only give you one key to share between you all. Do not fall for the pictures on google, I wish I had took pictures but I haven’t. Avoid avoid avoid. Read less

Nothing is good about this hotel except the location, room was not clean , asked for empty cup to drink in it in my room they said they don't have... Read more

Nothing is good about this hotel except the location, room was not clean , asked for empty cup to drink in it in my room they said they don't have , waited 1 hour to check in because the system was down Read less