A great hotel in all aspects and during Haj time with all the crowdness the service remained A -class. A great reason for such Review is also Ismail Omar the... Read more

A great hotel in all aspects and during Haj time with all the crowdness the service remained A -class. A great reason for such Review is also Ismail Omar the Restaurant manager who is a great example of work devotion and guest service. He has demonstrated many qualities in tough times how to handle the guests kindly with a smile, while dealing with a crisis effectively in no time leading his team in person working hand in hand. I have rarely seen such caliber in this area with such professional attitude. The restaurant and food are among the best things in hotel, however the hotel overall is of great service and value. Keep it up and take care of your good people. 👏👍 Read less

We were visiting from the USA, and our experience at Swissôtel Makkah was truly outstanding. The highlight of our stay was the incredible hospitality we received — especially from Mr.... Read more

We were visiting from the USA, and our experience at Swissôtel Makkah was truly outstanding. The highlight of our stay was the incredible hospitality we received — especially from Mr. Sakeer, the assistant manager, whom we had the pleasure of interacting with during the daily dining. He was incredibly welcoming, always checking in to see if everything was okay, asking if we needed anything, and offering to help in any way he could. His warm personality and attentiveness really made a difference and left a lasting impression on us. The buffet meals for both breakfast and dinner were phenomenal — so much variety, consistently delicious food, and the dessert bar was next-level. Even during the busiest times, there was always plenty to choose from, and the staff worked tirelessly to keep everything well-stocked and fresh. The rooms were beautiful and comfortable, and the in-room Adhan system was such a thoughtful touch that enhanced the spiritual experience of our trip. And of course, the location — 0 meters from Masjid al-Haram — couldn’t have been more perfect. Even in the busiest foot traffic during Hajj season, I always appreciated the location of my hotel as I knew that in just a few more feet I would be home. Every part of our stay reflected high-quality service, genuine care, and great attention to detail. We’re so grateful for the hospitality we received and would definitely return again. Read less

I had a wonderful stay at this hotel! The location is very convenient and easy to access. The rooms were clean, neat, and well-maintained. What impressed me the most was... Read more

I had a wonderful stay at this hotel! The location is very convenient and easy to access. The rooms were clean, neat, and well-maintained. What impressed me the most was the staff — they were extremely helpful, friendly, and quick to respond to any requests. The booking process was smooth and fast. I highly recommend this hotel for anyone looking for comfort, cleanliness, and great service. Read less

My stay at Swissôtel Makkah was one of the best hotel experiences I’ve ever had. From the moment I arrived, I was warmly welcomed by the front desk agent Ahmed... Read more

My stay at Swissôtel Makkah was one of the best hotel experiences I’ve ever had. From the moment I arrived, I was warmly welcomed by the front desk agent Ahmed Al Amri, who was highly professional and made the check-in process smooth and quick. He was very responsive and answered all my questions with a smile, reflecting the excellent hospitality of the hotel. I stayed in room 1223, and when it comes to cleanliness and in-room service, I would like to give special thanks to Ammar Aref from the housekeeping department. He was very attentive to the room’s cleanliness on a daily basis, paying attention to the smallest details. His attitude was respectful and polite, and he was always ready to assist with anything I needed—always with a smile and prompt service. along with the high-level services, made this stay truly unforgettable. I highly recommend Swissôtel Makkah to anyone looking for comfort, quality, and exceptional hospitality. Read less

I recently stayed at this hotel in Makkah during the last ten days of Ramadan, and it was a wonderful experience! The hotel’s service was exceptional, and the rooms were... Read more

I recently stayed at this hotel in Makkah during the last ten days of Ramadan, and it was a wonderful experience! The hotel’s service was exceptional, and the rooms were spotless. What made my stay truly memorable was a special surprise for Mother’s Day. My sister, who wasn’t with us, called the hotel from Jeddah to arrange a surprise cake for my mother and me. The customer service representative, Mr. Fares Alhazmi, handled the request with such grace and didn’t charge anything for it! The cake was beautiful, and the gesture was incredibly touching. I also want to extend my thanks to the hotel manager, Mr. Faisal, for his attentive service. The junior suite was spacious, comfortable, and offered great privacy with two bathrooms. Overall, an excellent stay Read less

Our stay was more than we would ever expect at Swissotel. This place is beyond luxurious, starting with the details of the whole interior, the experience from arrival until checkout... Read more

Our stay was more than we would ever expect at Swissotel. This place is beyond luxurious, starting with the details of the whole interior, the experience from arrival until checkout is absolute professional and welcoming. We couldn’t ask for more, Mr. Sualleh was the best host but a big well done to all the staff! Keep up this excellent work you do, and we are definitely looking forward to returning soon! Read less

Great Experience!! A must visit- Spacious rooms and toilets. Good service. Close proximity to haram 😊 Wonderful and large variety of food in buffet. One thing which needs to be included is an extra bed... Read more

Great Experience!! A must visit- Spacious rooms and toilets. Good service. Close proximity to haram 😊 Wonderful and large variety of food in buffet. One thing which needs to be included is an extra bed for family of four. As sofa-cum-bed was not so comfortable. I hope management will look into this and will be resolved on my next visit 😜 Well done team!!! Read less

I had a great time with my family,. Friendly staff… Location, Room service was good, they serve coffee and dates at the lobby that was nice, and the best thing... Read more

I had a great time with my family,. Friendly staff… Location, Room service was good, they serve coffee and dates at the lobby that was nice, and the best thing was the breakfast of this hotel too much variety of food. Will come again to this hotel 😌 Read less

I loved my stay here Very friendly and fast staff at the front desk. Very professional. Room was very spacious with the most mesmerizing view. Location of the hotel is excellent I would stay... Read more

I loved my stay here Very friendly and fast staff at the front desk. Very professional. Room was very spacious with the most mesmerizing view. Location of the hotel is excellent I would stay here again and again Read less

Amazing, hospitality the reception went out of their way we stayed here for two nights and it was such a memorable experience. We wanted to check out at 2:30 pm because... Read more

Amazing, hospitality the reception went out of their way we stayed here for two nights and it was such a memorable experience. We wanted to check out at 2:30 pm because we had an intention to pray inside haram. Requested the room staff and they were more than happy to say ok. It was a different feeling here. Read less

At this holy place we enjoyed the stay which made our journey memorable as it was just steps away from Haram. Amazing customer service neat and clean room. Restaurant staff and service... Read more

At this holy place we enjoyed the stay which made our journey memorable as it was just steps away from Haram. Amazing customer service neat and clean room. Restaurant staff and service for breakfast was outstanding with lot of tasty food varieties helped us to recover for more prayers without weakness. Met with restaurant manager with great personality and admired the service and food quality. Read less

I don’t know how this hotel has a 4.5 stars.. this was so expensive for finding mold in the bathrooms (video and picture) the bed is not comfortable, there is... Read more

I don’t know how this hotel has a 4.5 stars.. this was so expensive for finding mold in the bathrooms (video and picture) the bed is not comfortable, there is a beep sound in every floor and they don’t turn off at night time ( video). And when we asked them to turn off they said it’s like this and they can’t do nothing. It beeps every 10-20 seconds.. you can’t sleep.. Also the windows are so dirty that you can’t see anything outside ( picture).. the minimum you should keep are things cleaned.. the safe was also locked and not working, so we didn’t want housekeeping since we had our passports in the room.. we contacted them, they could not fix and that’s it.. it’s broken. The inclusive dinner does not even include soda.. only water! I have nothing good to say. Even the short distance is not worth the money they charge. There are better options around. Sanitary and health services should be contacted for these molds.. True 5 star hotels would never be like this one. This hotel needs urgent updates.. And do you know what answer you get from them? Literally nothing! Any hotel that is 5 star would make sure things like these are working and cleaned and would at minimum provide 5 star Costumer service. I don’t know how they have a license to advertise they are 5 star hotel. That should be illegal Read less

First I have to mention that The receptionist of this hotel Rania was the nicest receptionist I have ever encountered at a hotel. She was always friendly and asked how... Read more

First I have to mention that The receptionist of this hotel Rania was the nicest receptionist I have ever encountered at a hotel. She was always friendly and asked how our stay was going every time we walked in the door. She also was able to recommend places to get any type of meal that we needed as well. Second this is a luxurious hotel! It’s clean and has a lot of comfort items to make you feel at home. I was in town for a stressful event and coming back to this hotel’s room was very peaceful. Read less

This hotel has a beautiful lobby and restaurant. The restaurant has a great mini breakfast buffet for kids too. The kids loved it. Special shout out to Mr Faizan who... Read more

This hotel has a beautiful lobby and restaurant. The restaurant has a great mini breakfast buffet for kids too. The kids loved it. Special shout out to Mr Faizan who was very courteous and helpful at all times. However compared to the money being paid, the rooms are small and the bathroom even smaller. The shower area is so small that a claustrophobic person would never get in there. The bathroom really needs working on considering the fact that this is a 5 star hotel. And the service isn't great. They have so many guests checking in every day and I guess this makes them indifferent or too tired to be hospitable to each guest. Read less

The location is great. The hotel has two entrances one to the Haram with special entrance and the other to the street where you find taxis are waiting you. All... Read more

The location is great. The hotel has two entrances one to the Haram with special entrance and the other to the street where you find taxis are waiting you. All service was top notch. Quadruple room with Kaaba view was spacious and tidy with most essentials provided for a family of 5. The bed is big, I loved it the most. Breakfast food was incredible with variety of choices; top management was also around to make sure everything was okay. I would like to thank Mr. Rakan at the reception desk for his welcoming and attitude. Loved our stay here! Read less

Very convenient location close to Haram, very helpful and friendly staff, we were given Haram faced room without any extra charges a lovely view. Room are big and especially the... Read more

Very convenient location close to Haram, very helpful and friendly staff, we were given Haram faced room without any extra charges a lovely view. Room are big and especially the luggage box room is very handy as it keeps your room clear of suitcases. Bath and toilets are very clean and spacious. Only one area where there is room for improvement. The breakfast buffet has plenty of different items but if you are from South Asian subcontinent, then you will feel disappointed because mainly the dishes are either Arabic and some European. Also when it was busy, there was problem to find cutlery like teaspoons resulting in cold tea. Overall a very good hotel and recommended to visit again. Read less

Stayed here in 2017, was travelling with elderly parents to perform Umrah. The hotel was just brilliant, the location was around 300 yards from the Haram and ideal for the... Read more

Stayed here in 2017, was travelling with elderly parents to perform Umrah. The hotel was just brilliant, the location was around 300 yards from the Haram and ideal for the elderly travelling to and from the Haram performing the Umrah Rituals. The cleanliness of the accommodation and facilities were next to none. We had a room facing the Kabbah, what an amazing sight that was! The buffet breakfast, “Well what can I say! The variety was amazing. I don’t think I could identify all the dishes they were so plentiful. If shopping is a key feature of you pilgrim then rest assured you won’t get a better hotel than this! The back exit goes straight into the clock tower mall. Hopefully will be blessed to visit again soon! Read less

We had booked swissotel on Booking.com. We were informed that the hotel is shut due to maintenance after we reached the property. It was extremely and highly inconvenient!! They should have closed... Read more

We had booked swissotel on Booking.com. We were informed that the hotel is shut due to maintenance after we reached the property. It was extremely and highly inconvenient!! They should have closed booking lines for the hotel as it was shut . Read less

Swissotel Makkah one of the Kaaba view Hotels. Good car parking with charge . Great cleaning services. Different types of Rooms. Big and large restaurant with open buffet. ... Read more

Swissotel Makkah one of the Kaaba view Hotels. Good car parking with charge . Great cleaning services. Different types of Rooms. Big and large restaurant with open buffet. Great front office team. Staff are very helpful and supporting. Hotel at the level of Haram so you can directly go to Haram from its lobby and he is the only hotel having this advantage. Read less

4 star hotel claiming 5 star. Reception Service is not exemplary, have to wait till 4 o clock although booking and advance payment has been... Read more

4 star hotel claiming 5 star. Reception Service is not exemplary, have to wait till 4 o clock although booking and advance payment has been paid. Rooms are clean and washrooms are OK. Room service needs improvement . Buffet taste and specifically entry process sucks as after charging so much money ,they force you to stand in long ques in order to identify at buffet hall entry. What are we... School kids? Highly not recommended Read less

The best place with amazing staff. I have been there with my dad as he got sick while we were on the way to Makkah the minute we reached... Read more

The best place with amazing staff. I have been there with my dad as he got sick while we were on the way to Makkah the minute we reached the hotel it was really crowded at the reciption but when l informed the staff member regarding his sickness they immediately arranged for the room and took great care of my dad this is the best quality of the staff. I have started respecting them more and wish them the best success ever. Read less

We had a very good experience at Pullman Zamzam Hotel. Everything went smoothly, even though they were very busy. The staff was very helpful and attentive, especially Mr. Abdul Jabbar... Read more

We had a very good experience at Pullman Zamzam Hotel. Everything went smoothly, even though they were very busy. The staff was very helpful and attentive, especially Mr. Abdul Jabbar in the dining hall. He helped us get a table and checked on us multiple times to make sure we had everything we needed. Food was good, and had a large variety. Overall an excellent stay. Read less

I had my family in 2 rooms across from each other and we had a pleasant experience. They were quick with the check in and check out process and the... Read more

I had my family in 2 rooms across from each other and we had a pleasant experience. They were quick with the check in and check out process and the rooms were clean with no issues. The rooms were adequate for our needs and we greatly appreciated the two fridges in the room and microwave. The staff were always helpful when I asked questions. Read less

I stayed at Zamzam Medina for 10 days and had a wonderful experience. The staff were incredibly friendly and always willing to help. The hotel was spotless, and the room... Read more

I stayed at Zamzam Medina for 10 days and had a wonderful experience. The staff were incredibly friendly and always willing to help. The hotel was spotless, and the room was cleaned perfectly every day. I had a standard room, which was comfortable and well-maintained. The breakfast included was delicious, with a good variety of options. The location is excellent — very close to the Haram and convenient for everything. I would definitely stay here again. Read less

Stay was good,on arrival we encountered a few complications in terms of persons however guest relations were very helpful and ensured the issue was resolved.as part of my birthday they... Read more

Stay was good,on arrival we encountered a few complications in terms of persons however guest relations were very helpful and ensured the issue was resolved.as part of my birthday they also upgraded to junior suite. The decor is very outdated however I must say all services are on point and we did not have any issues. Breakfast was very busy but easily flowing and lot of variety. Loved how close Haram was to the hotel and good location especially for the men as the gates to mosque for men were very close! Hotel is lovely staff are amazing and I had a really good stay. Read less

Excellent Stay at Pullman Zamzam Madinah I had a wonderful experience at the Pullman Zamzam Hotel in Madinah. The service throughout our stay was consistently good — from check-in to check-out,... Read more

Excellent Stay at Pullman Zamzam Madinah I had a wonderful experience at the Pullman Zamzam Hotel in Madinah. The service throughout our stay was consistently good — from check-in to check-out, the staff were attentive and professional. The rooms are a good size, clean, and well-maintained, offering a comfortable space to relax after a long day. Both breakfast and dinner were impressive, with a wide variety of options that catered to different tastes. A special mention goes to Mahmoud, who provided exceptional service during both breakfast and dinner. His warm and welcoming attitude really stood out and made our meals even more enjoyable. Highly recommend this hotel for anyone visiting Madinah — great location, excellent amenities, and outstanding hospitality. Let me know if you want it more formal, casual, or in a different tone! Read less

Great hotel, clean and high level service. The receptionists are very professional in dealing with guests. The welcome with a smile was from all the hotel staff. Especially Islam Naji... Read more

Great hotel, clean and high level service. The receptionists are very professional in dealing with guests. The welcome with a smile was from all the hotel staff. Especially Islam Naji 🩷 The rooms are at the peak of cleanliness and the response of room service to requests was very fast compared to the size of the hotel and the number of rooms. Thanks for the great experience Read less

The hotel is incredibly beautiful, clean, and professional. We were served by Rofiqul Islam for breakfast in the VIP room, who was really attentive and helpful, and gave us great... Read more

The hotel is incredibly beautiful, clean, and professional. We were served by Rofiqul Islam for breakfast in the VIP room, who was really attentive and helpful, and gave us great advice and service. We will definitely come back again! Read less

Great hotel, very kind and helpful staff. Clean, comfortable, and the best of all the buffet, yet with great staff like Shahid. Well spoken and kind soul. One of the... Read more

Great hotel, very kind and helpful staff. Clean, comfortable, and the best of all the buffet, yet with great staff like Shahid. Well spoken and kind soul. One of the best experiences overall. Keep up the good work guys and thank you. Read less

The waiter by this name is soo friendly and well spoken. He was so pleasant to talk to and always spoke to us during breakfast and did his best to... Read more

The waiter by this name is soo friendly and well spoken. He was so pleasant to talk to and always spoke to us during breakfast and did his best to help us every-time we needed it. Always has a smile on his face as well! Hope he gets a raise because he deserves it!!! Read less

Such a good place, everything you need is within walking distance from the hotel. And you can catch all the islamic prayers in AlMasjid Al Nabawi witch is two minutes... Read more

Such a good place, everything you need is within walking distance from the hotel. And you can catch all the islamic prayers in AlMasjid Al Nabawi witch is two minutes away from you. 💯 Read less

Excellent place for stay. Rates are reasonable. The staff is most courteous and help. All of them speak English and other languages. Specially the buffet staff provide best experience. Food... Read more

Excellent place for stay. Rates are reasonable. The staff is most courteous and help. All of them speak English and other languages. Specially the buffet staff provide best experience. Food choices can be improved by adding more Pakistani, sub continent flavor. Rooms are clean but no smoking law us not followed and imposed by the hotel. One if my room was stinking with smoke and they changed it right away. Washrooms seems to need a bit TLC. Over all great experience. Read less

This hotel is a full package. Everything was on point. They have a shuttle bus for the ladies, to make it easier for us to get to the women's section... Read more

This hotel is a full package. Everything was on point. They have a shuttle bus for the ladies, to make it easier for us to get to the women's section of haram. The location in itself is great. There's plenty of shops nearby, pharmacies, hospital etc all a minutes walk away. The service was great. They would appear moments after a request. Communication was great too. Highly recommend for a comfortable stay, to make your spiritual journey special and memorable. Read less

One of the best hotel in Madinah , great location even it’s very close to the Prophet mosque , easy check in and out , The room was so clean... Read more

One of the best hotel in Madinah , great location even it’s very close to the Prophet mosque , easy check in and out , The room was so clean with beautiful view i highly recommend it , Also the hotel team has always been friendly, patient and helpful. That impressed me the most. No matter what time of day or night, you could turn to them with all your concerns especially futon she was very helpful and very very welcoming 👍🏼👍🏼 Read less

My father and I had a mixed bag of experiences at this hotel but ended up happy with the stay. When we arrived at the location we were told that there... Read more

My father and I had a mixed bag of experiences at this hotel but ended up happy with the stay. When we arrived at the location we were told that there were no rooms at the upper floors. We were given a third floor room that hadn't properly been cleaned. We were then offered a room of the same size on the eighth floor... So obviously they didn't offer the best room to us in the first place. Another problem was that after extending for one day the hotel repeatedly called us insisting that we hadn't paid. It turned out it was a fault in their system. Finally, despite making booking for 2 people, the hotel said only one person could attend breakfast. How, in a room for 2, can you say only one person could attend breakfast? Now, despite all these problems the hotel staff did provide quick solutions and were courteous and apologetic. On the final day the hotel manager called us personally and went above and beyond in apologizing and providing us with ample time to check out. The room itself was not particularly stellar. The beds were fine and I appreciated the complimentary fruits, sweets, water and utilities like iron table, prayer rug, and so on. The bathroom could be better as I really don't like open showers. The roof floor restaurant and the staff working there are excellent. The best thing about this hotel is obviously the location. You can't beat it. Read less

We stayed here for 4 days during a very busy Winter break. Despite the crowds, our experience was very good. Monir from housekeeping made sure that our room was well... Read more

We stayed here for 4 days during a very busy Winter break. Despite the crowds, our experience was very good. Monir from housekeeping made sure that our room was well stocked and everything was clean. I would recommend this hotel based on the excellent customer service. Read less

I have rated this hotel five stars based on earlier experience as I was impressed by the hotel service and the kindness of the staff, in addition to the newness... Read more

I have rated this hotel five stars based on earlier experience as I was impressed by the hotel service and the kindness of the staff, in addition to the newness of the hotel and its great location. However, based on my new experience I have taken two stars as it did not meet my expectations this time. The rooms’ furniture deteriorated, and so is the service especially from the reception. We asked for a room upgrade, and were told that no rooms were available although it was obvious that this was not the case, and rooms were available on the Booking. I had to speak to the shift manager to get the room upgrade. The breakfast arrived cold and did not meet the request. The laundry services are very expensive even by hotels’ standard. I am keeping the three stars for two reasons: - the swift response from the shift manager and his kindness in changing the room in a very short time. - the kindness of the housekeeping staff, especially, Suhail Rana. Read less

We did online check in ages ago. Paid in advance. And yet we are here waiting for our room to be prepared while not even given priority for the online... Read more

We did online check in ages ago. Paid in advance. And yet we are here waiting for our room to be prepared while not even given priority for the online check in. We were apologized. Like really? An empty apology? What kind of 5 star hotel is this? A 1star might be better than here. Don't waste your money in staying at this hotel. Better stay at a 1 star. Sadly I have wasted my money here Read less

The stay was lovely. I tried not to report this as an experience in the city of the prophet ,but maybe this will help the management improve the services. The service... Read more

The stay was lovely. I tried not to report this as an experience in the city of the prophet ,but maybe this will help the management improve the services. The service is quicker and more courteous towards whites compared to others. Though they may have been in the line behind others or at the table,observed this more than once. This may be something that can be looked into. Apart from that the experience was lovely. Read less

My first stay here was really nice. The executive suite my family had booked was spacious and clean. Over time, it has began to become run down. My family and... Read more

My first stay here was really nice. The executive suite my family had booked was spacious and clean. Over time, it has began to become run down. My family and I found the beds in the twin room in the executive suite were extremely soft. I literally was in pain sleeping in that bed. 😞 We found writing and scrabbles on the lamp in the living room, marks and scratches on the wall. More work needs to go into this hotel. On the plus side, it's proximity to the Haram is pretty good. The walk isn't that far. Good exercise 🚶‍♂️👌 Read less

Exceptionally bad hotel. 5 stars? Yes they only charge like a 5 star hotel. The services? Nope. Worst services ever. Despite having checked in online we waited in the queue... Read more

Exceptionally bad hotel. 5 stars? Yes they only charge like a 5 star hotel. The services? Nope. Worst services ever. Despite having checked in online we waited in the queue and finally when it was our turn we were told that the room was not prepared and to wait for 30 more minutes. After waiting for an hour. We were brought to the dirtiest room ever. Dust everywhere. The coffee machine promised was not there. We are 4 adults yet the amenities were for a single person. Despite calling for water and amenities for hours, they ARE NOT RESPONDING! I AM HERE RIGHT NOW and even after complaining to their so called managers, none of them leading me to the real one, they are just making empty promises and doing nothing Please everyone, prefer a 1 star over this one. Trust me you would get better service and cleanliness there for the best price. I am literally being humiliated here for paying such a large amount of money. I'll see if I can attach pics to show the dirtiest of the room Read less