A great hotel in all aspects and during Haj time with all the crowdness the service remained A -class. A great reason for such Review is also Ismail Omar the... Read more

A great hotel in all aspects and during Haj time with all the crowdness the service remained A -class. A great reason for such Review is also Ismail Omar the Restaurant manager who is a great example of work devotion and guest service. He has demonstrated many qualities in tough times how to handle the guests kindly with a smile, while dealing with a crisis effectively in no time leading his team in person working hand in hand. I have rarely seen such caliber in this area with such professional attitude. The restaurant and food are among the best things in hotel, however the hotel overall is of great service and value. Keep it up and take care of your good people. 👏👍 Read less

We were visiting from the USA, and our experience at Swissôtel Makkah was truly outstanding. The highlight of our stay was the incredible hospitality we received — especially from Mr.... Read more

We were visiting from the USA, and our experience at Swissôtel Makkah was truly outstanding. The highlight of our stay was the incredible hospitality we received — especially from Mr. Sakeer, the assistant manager, whom we had the pleasure of interacting with during the daily dining. He was incredibly welcoming, always checking in to see if everything was okay, asking if we needed anything, and offering to help in any way he could. His warm personality and attentiveness really made a difference and left a lasting impression on us. The buffet meals for both breakfast and dinner were phenomenal — so much variety, consistently delicious food, and the dessert bar was next-level. Even during the busiest times, there was always plenty to choose from, and the staff worked tirelessly to keep everything well-stocked and fresh. The rooms were beautiful and comfortable, and the in-room Adhan system was such a thoughtful touch that enhanced the spiritual experience of our trip. And of course, the location — 0 meters from Masjid al-Haram — couldn’t have been more perfect. Even in the busiest foot traffic during Hajj season, I always appreciated the location of my hotel as I knew that in just a few more feet I would be home. Every part of our stay reflected high-quality service, genuine care, and great attention to detail. We’re so grateful for the hospitality we received and would definitely return again. Read less

I had a wonderful stay at this hotel! The location is very convenient and easy to access. The rooms were clean, neat, and well-maintained. What impressed me the most was... Read more

I had a wonderful stay at this hotel! The location is very convenient and easy to access. The rooms were clean, neat, and well-maintained. What impressed me the most was the staff — they were extremely helpful, friendly, and quick to respond to any requests. The booking process was smooth and fast. I highly recommend this hotel for anyone looking for comfort, cleanliness, and great service. Read less

My stay at Swissôtel Makkah was one of the best hotel experiences I’ve ever had. From the moment I arrived, I was warmly welcomed by the front desk agent Ahmed... Read more

My stay at Swissôtel Makkah was one of the best hotel experiences I’ve ever had. From the moment I arrived, I was warmly welcomed by the front desk agent Ahmed Al Amri, who was highly professional and made the check-in process smooth and quick. He was very responsive and answered all my questions with a smile, reflecting the excellent hospitality of the hotel. I stayed in room 1223, and when it comes to cleanliness and in-room service, I would like to give special thanks to Ammar Aref from the housekeeping department. He was very attentive to the room’s cleanliness on a daily basis, paying attention to the smallest details. His attitude was respectful and polite, and he was always ready to assist with anything I needed—always with a smile and prompt service. along with the high-level services, made this stay truly unforgettable. I highly recommend Swissôtel Makkah to anyone looking for comfort, quality, and exceptional hospitality. Read less

I recently stayed at this hotel in Makkah during the last ten days of Ramadan, and it was a wonderful experience! The hotel’s service was exceptional, and the rooms were... Read more

I recently stayed at this hotel in Makkah during the last ten days of Ramadan, and it was a wonderful experience! The hotel’s service was exceptional, and the rooms were spotless. What made my stay truly memorable was a special surprise for Mother’s Day. My sister, who wasn’t with us, called the hotel from Jeddah to arrange a surprise cake for my mother and me. The customer service representative, Mr. Fares Alhazmi, handled the request with such grace and didn’t charge anything for it! The cake was beautiful, and the gesture was incredibly touching. I also want to extend my thanks to the hotel manager, Mr. Faisal, for his attentive service. The junior suite was spacious, comfortable, and offered great privacy with two bathrooms. Overall, an excellent stay Read less

Our stay was more than we would ever expect at Swissotel. This place is beyond luxurious, starting with the details of the whole interior, the experience from arrival until checkout... Read more

Our stay was more than we would ever expect at Swissotel. This place is beyond luxurious, starting with the details of the whole interior, the experience from arrival until checkout is absolute professional and welcoming. We couldn’t ask for more, Mr. Sualleh was the best host but a big well done to all the staff! Keep up this excellent work you do, and we are definitely looking forward to returning soon! Read less

Great Experience!! A must visit- Spacious rooms and toilets. Good service. Close proximity to haram 😊 Wonderful and large variety of food in buffet. One thing which needs to be included is an extra bed... Read more

Great Experience!! A must visit- Spacious rooms and toilets. Good service. Close proximity to haram 😊 Wonderful and large variety of food in buffet. One thing which needs to be included is an extra bed for family of four. As sofa-cum-bed was not so comfortable. I hope management will look into this and will be resolved on my next visit 😜 Well done team!!! Read less

I had a great time with my family,. Friendly staff… Location, Room service was good, they serve coffee and dates at the lobby that was nice, and the best thing... Read more

I had a great time with my family,. Friendly staff… Location, Room service was good, they serve coffee and dates at the lobby that was nice, and the best thing was the breakfast of this hotel too much variety of food. Will come again to this hotel 😌 Read less

I loved my stay here Very friendly and fast staff at the front desk. Very professional. Room was very spacious with the most mesmerizing view. Location of the hotel is excellent I would stay... Read more

I loved my stay here Very friendly and fast staff at the front desk. Very professional. Room was very spacious with the most mesmerizing view. Location of the hotel is excellent I would stay here again and again Read less

Amazing, hospitality the reception went out of their way we stayed here for two nights and it was such a memorable experience. We wanted to check out at 2:30 pm because... Read more

Amazing, hospitality the reception went out of their way we stayed here for two nights and it was such a memorable experience. We wanted to check out at 2:30 pm because we had an intention to pray inside haram. Requested the room staff and they were more than happy to say ok. It was a different feeling here. Read less

The location is great. The hotel has two entrances one to the Haram with special entrance and the other to the street where you find taxis are waiting you. All... Read more

The location is great. The hotel has two entrances one to the Haram with special entrance and the other to the street where you find taxis are waiting you. All service was top notch. Quadruple room with Kaaba view was spacious and tidy with most essentials provided for a family of 5. The bed is big, I loved it the most. Breakfast food was incredible with variety of choices; top management was also around to make sure everything was okay. I would like to thank Mr. Rakan at the reception desk for his welcoming and attitude. Loved our stay here! Read less

At this holy place we enjoyed the stay which made our journey memorable as it was just steps away from Haram. Amazing customer service neat and clean room. Restaurant staff and service... Read more

At this holy place we enjoyed the stay which made our journey memorable as it was just steps away from Haram. Amazing customer service neat and clean room. Restaurant staff and service for breakfast was outstanding with lot of tasty food varieties helped us to recover for more prayers without weakness. Met with restaurant manager with great personality and admired the service and food quality. Read less

I don’t know how this hotel has a 4.5 stars.. this was so expensive for finding mold in the bathrooms (video and picture) the bed is not comfortable, there is... Read more

I don’t know how this hotel has a 4.5 stars.. this was so expensive for finding mold in the bathrooms (video and picture) the bed is not comfortable, there is a beep sound in every floor and they don’t turn off at night time ( video). And when we asked them to turn off they said it’s like this and they can’t do nothing. It beeps every 10-20 seconds.. you can’t sleep.. Also the windows are so dirty that you can’t see anything outside ( picture).. the minimum you should keep are things cleaned.. the safe was also locked and not working, so we didn’t want housekeeping since we had our passports in the room.. we contacted them, they could not fix and that’s it.. it’s broken. The inclusive dinner does not even include soda.. only water! I have nothing good to say. Even the short distance is not worth the money they charge. There are better options around. Sanitary and health services should be contacted for these molds.. True 5 star hotels would never be like this one. This hotel needs urgent updates.. And do you know what answer you get from them? Literally nothing! Any hotel that is 5 star would make sure things like these are working and cleaned and would at minimum provide 5 star Costumer service. I don’t know how they have a license to advertise they are 5 star hotel. That should be illegal Read less

First I have to mention that The receptionist of this hotel Rania was the nicest receptionist I have ever encountered at a hotel. She was always friendly and asked how... Read more

First I have to mention that The receptionist of this hotel Rania was the nicest receptionist I have ever encountered at a hotel. She was always friendly and asked how our stay was going every time we walked in the door. She also was able to recommend places to get any type of meal that we needed as well. Second this is a luxurious hotel! It’s clean and has a lot of comfort items to make you feel at home. I was in town for a stressful event and coming back to this hotel’s room was very peaceful. Read less

This hotel has a beautiful lobby and restaurant. The restaurant has a great mini breakfast buffet for kids too. The kids loved it. Special shout out to Mr Faizan who... Read more

This hotel has a beautiful lobby and restaurant. The restaurant has a great mini breakfast buffet for kids too. The kids loved it. Special shout out to Mr Faizan who was very courteous and helpful at all times. However compared to the money being paid, the rooms are small and the bathroom even smaller. The shower area is so small that a claustrophobic person would never get in there. The bathroom really needs working on considering the fact that this is a 5 star hotel. And the service isn't great. They have so many guests checking in every day and I guess this makes them indifferent or too tired to be hospitable to each guest. Read less

Very convenient location close to Haram, very helpful and friendly staff, we were given Haram faced room without any extra charges a lovely view. Room are big and especially the... Read more

Very convenient location close to Haram, very helpful and friendly staff, we were given Haram faced room without any extra charges a lovely view. Room are big and especially the luggage box room is very handy as it keeps your room clear of suitcases. Bath and toilets are very clean and spacious. Only one area where there is room for improvement. The breakfast buffet has plenty of different items but if you are from South Asian subcontinent, then you will feel disappointed because mainly the dishes are either Arabic and some European. Also when it was busy, there was problem to find cutlery like teaspoons resulting in cold tea. Overall a very good hotel and recommended to visit again. Read less

Stayed here in 2017, was travelling with elderly parents to perform Umrah. The hotel was just brilliant, the location was around 300 yards from the Haram and ideal for the... Read more

Stayed here in 2017, was travelling with elderly parents to perform Umrah. The hotel was just brilliant, the location was around 300 yards from the Haram and ideal for the elderly travelling to and from the Haram performing the Umrah Rituals. The cleanliness of the accommodation and facilities were next to none. We had a room facing the Kabbah, what an amazing sight that was! The buffet breakfast, “Well what can I say! The variety was amazing. I don’t think I could identify all the dishes they were so plentiful. If shopping is a key feature of you pilgrim then rest assured you won’t get a better hotel than this! The back exit goes straight into the clock tower mall. Hopefully will be blessed to visit again soon! Read less

We had booked swissotel on Booking.com. We were informed that the hotel is shut due to maintenance after we reached the property. It was extremely and highly inconvenient!! They should have closed... Read more

We had booked swissotel on Booking.com. We were informed that the hotel is shut due to maintenance after we reached the property. It was extremely and highly inconvenient!! They should have closed booking lines for the hotel as it was shut . Read less

The best place with amazing staff. I have been there with my dad as he got sick while we were on the way to Makkah the minute we reached... Read more

The best place with amazing staff. I have been there with my dad as he got sick while we were on the way to Makkah the minute we reached the hotel it was really crowded at the reciption but when l informed the staff member regarding his sickness they immediately arranged for the room and took great care of my dad this is the best quality of the staff. I have started respecting them more and wish them the best success ever. Read less

Swissotel Makkah one of the Kaaba view Hotels. Good car parking with charge . Great cleaning services. Different types of Rooms. Big and large restaurant with open buffet. ... Read more

Swissotel Makkah one of the Kaaba view Hotels. Good car parking with charge . Great cleaning services. Different types of Rooms. Big and large restaurant with open buffet. Great front office team. Staff are very helpful and supporting. Hotel at the level of Haram so you can directly go to Haram from its lobby and he is the only hotel having this advantage. Read less

4 star hotel claiming 5 star. Reception Service is not exemplary, have to wait till 4 o clock although booking and advance payment has been... Read more

4 star hotel claiming 5 star. Reception Service is not exemplary, have to wait till 4 o clock although booking and advance payment has been paid. Rooms are clean and washrooms are OK. Room service needs improvement . Buffet taste and specifically entry process sucks as after charging so much money ,they force you to stand in long ques in order to identify at buffet hall entry. What are we... School kids? Highly not recommended Read less

Very disappointed with the hotel. Definitely not 5 star standard. I would rate this hotel overall 3 star. The room space is very tight. Furniture is very out dated and... Read more

Very disappointed with the hotel. Definitely not 5 star standard. I would rate this hotel overall 3 star. The room space is very tight. Furniture is very out dated and looks tacky and cluttered. On arrival, floor looked dirty, like it hadn't been hoovered in so many days. Bed sheets were stained and pillow had a big boggie on it 🤢. The next day, house keeping came to the room. We asked them to do the usual cleaning and to change the bed sheets. We also reported the blocked sink. They quickly unblocked the sink, gave us some water bottles and toilet rolls then sprayed air freshener in the room and left. We had to call them back, and asked them to change the covers. The cleaners were not happy about this. They showed so much attitude like they did not want to be doing their job even though we we were so nice to them and did not even complain about all the mess and dirt in our room. This is not the kind of service we expect from a 5 star hotel. Read less

The housekeeping staff did a fantastic job throughout my stay. The room was always spotless, toiletries were replenished daily, and the bed was perfectly made every time. Truly appreciated the... Read more

The housekeeping staff did a fantastic job throughout my stay. The room was always spotless, toiletries were replenished daily, and the bed was perfectly made every time. Truly appreciated the attention to detail. Read less

Only thing this hotel is going for itself is location. Otherwise rooms are way past showing their age. Restaurant food is mediocre at best. Just edible and no change in... Read more

Only thing this hotel is going for itself is location. Otherwise rooms are way past showing their age. Restaurant food is mediocre at best. Just edible and no change in menu. You're paying for the location. Not worth the extra cost. I'd recommend the Hilton or Dar El taqwa. Less people and better service and rooms. Read less

I had a great stay at this hotel, and I was especially impressed with the cleanliness throughout the property. The rooms were spotless and clearly maintained with care—everything was fresh,... Read more

I had a great stay at this hotel, and I was especially impressed with the cleanliness throughout the property. The rooms were spotless and clearly maintained with care—everything was fresh, tidy, and well-organized. The bathrooms were also thoroughly cleaned, with no signs of dirt or wear. Even the kitchen area was in excellent condition, which really added to the comfort of my stay. It’s clear that the housekeeping staff takes pride in their work. Overall, the cleaning services were top-notch and made a big difference in my experience. Read less

Anwer Al madinah movenpick on of the best hotel in madinah. This hotel housekeeping staff service very good. Room cleaning very good. Toilet clean very good also smell nice. Kitchen... Read more

Anwer Al madinah movenpick on of the best hotel in madinah. This hotel housekeeping staff service very good. Room cleaning very good. Toilet clean very good also smell nice. Kitchen clean and position good. I am very happy. Inshallah I will come back again stay this hotel. Thanks Room boy Mr Rabbi and Mr Riyaz. Read less

The only thing I have to say is to check in after 4pm. Do not bother trying to check in early as rooms are not available specially during peak umrah... Read more

The only thing I have to say is to check in after 4pm. Do not bother trying to check in early as rooms are not available specially during peak umrah śeason. Aside from this, the hotel staff is ultra helpful, the concierge staff is prompt, courteous and trustworthy. Room service is immediate, despite full occupancy 365 days a year. Check out is as simple as A.B.C.... Read less

We were there on a short two night trip. Overall it was good experience. The breakfast options were good and fresh. Dinner buffet was good too. Rooms were clean. Shower... Read more

We were there on a short two night trip. Overall it was good experience. The breakfast options were good and fresh. Dinner buffet was good too. Rooms were clean. Shower and toiletries were well maintained and provided. There was smoking smell in non smoking floors though. But overly good experience. Location was perfect. Read less

The breakfast is good but still need improvement for variants, the room service is good but the laundry was not good enough because we lost our T-shirts (two), and the... Read more

The breakfast is good but still need improvement for variants, the room service is good but the laundry was not good enough because we lost our T-shirts (two), and the laundry guys still didn't found it at our last night. But the room is cozy and clean Read less

Considering the reputation and the price I paid for my stay, I had expected a higher level of service and attention to detail. Unfortunately, these issues with the air conditioning,... Read more

Considering the reputation and the price I paid for my stay, I had expected a higher level of service and attention to detail. Unfortunately, these issues with the air conditioning, side lamp, and TV reception left me disappointed. In conclusion, my experience at this well-known hotel was far from what I had anticipated. The malfunctioning air conditioning system, faulty side lamp, and poor TV channel reception significantly impacted the quality of my stay. I hope that my feedback is taken seriously by the hotel management, and they work towards enhancing their services to provide a more enjoyable experience for their guests in the future. Read less

Stayed at this hotel during Hajj season. The room was comfortable and spacious for two people. Very near to the Masjid Nabawi, at gate 328. Has shopping complex below the... Read more

Stayed at this hotel during Hajj season. The room was comfortable and spacious for two people. Very near to the Masjid Nabawi, at gate 328. Has shopping complex below the hotel. Convenient to go shopping around the area. Overall, had a great experience staying at the hotel with great services. Read less

Food was good. Service at reception was excellent. We had to change room as the first room was very dirty. The second room was much better and cleaner. The room Service... Read more

Food was good. Service at reception was excellent. We had to change room as the first room was very dirty. The second room was much better and cleaner. The room Service was kind of good.. had to search for them the whole day just to give toothbrush and towels. In the morning at around 7.30,we pressed the button to clean our room, we came back at 14.00, the room was still not cleaned! Apart from 2 sockets, none worked. We had to wait to charge our phones Read less

Excellent overall experience, would recommend. The check-in, check-out was efficient. The hotel staff was also kind and accommodated our room request for adjoining rooms on shorter notice. Rooms were clean,... Read more

Excellent overall experience, would recommend. The check-in, check-out was efficient. The hotel staff was also kind and accommodated our room request for adjoining rooms on shorter notice. Rooms were clean, properly air-conditioned, good amenities. The breakfast buffet also offered a variety of food. Location was convenient and very quick to use elevators to exit and enter. Only thing was one room was quite cold and the thermostat could not be adjusted, but did not detract from comfort much. Insh’Allah would choose to stay here next time as well. Read less

The only good thing about this property is the location. The rest everything makes it even less than 3 star hotel. Room was super dirty and was so smelly. Beds were so... Read more

The only good thing about this property is the location. The rest everything makes it even less than 3 star hotel. Room was super dirty and was so smelly. Beds were so much uncomfortable. Bathrooms were having such a disgusting smell. Only cigarette 🚬 smell was keep coming everywhere. There's no towel in the washroom. Upon asking the Housekeeping team working in the corridors they said, what to do it's supervisor mistake he didn't check the room. Check in process was so time taking even though there's no rush. Only 1 person was ahead of us but the staff was so "lazy" and was not paying attention. Check in staff didn't provide us with the room keys / card and asked the bell boy to drop us to the room. Bell boy opened the room with the master key and handed over the same to us - upon asking why master key, he smiled and went out of the room. At the time of Check-out, the lady at the reception was shocked to see the master key and asked me how come I've that key - I explained all this to her. Other than its great location, I didn't find any single value for money about this hotel. If anyone from the management side wants to discuss more; I'm happy to share more as well. Read less

The hotel looks good, but the furniture is kind of old and not upgraded. The location is excellent and close to women entrance for the mosque. The buffet for the... Read more

The hotel looks good, but the furniture is kind of old and not upgraded. The location is excellent and close to women entrance for the mosque. The buffet for the breakfast was included and it was nice and has varities. For dinner, you can pay 150 SR per person and very nice food like rice, fish and different kinds of fruits Read less

I have had multiple surgeries its very difficult to take shower i told at the reception i need a chair or please change the room , i came to know... Read more

I have had multiple surgeries its very difficult to take shower i told at the reception i need a chair or please change the room , i came to know other rooms had sitting place in the shower area. But they didn't do anything for our problem. There is no sitting arrangement in bathroom it's very uncomfortable for disabled people and aged people as well. And there is no chair in the room with back rest only stools were there . Read less

Facility is good but not up to a 5 start hotel that I would have expected. Response time of cleaners and receptionist is extremely slow. The rooms are comfortable and... Read more

Facility is good but not up to a 5 start hotel that I would have expected. Response time of cleaners and receptionist is extremely slow. The rooms are comfortable and has Haram Mosque view which is breathtaking. The services here as tremendously improved compared to the last time I was here. It's been a little upgrade which is super cool Read less

I have been coming here for over 20 years and have found the manager and the staff at the restaurant to be courteous and helpful. The staff has maintained... Read more

I have been coming here for over 20 years and have found the manager and the staff at the restaurant to be courteous and helpful. The staff has maintained proper hygiene in preparing different food with a wide variety. The food is delicious and excellent. Keep up the good work ethics and services. Read less

Almost excellent! Windows were dirty outside from the rain and crescents at breakfast were not fresh. Otherwise everything was extraordinary, from cleanliness to the view from my bedroom, staff was... Read more

Almost excellent! Windows were dirty outside from the rain and crescents at breakfast were not fresh. Otherwise everything was extraordinary, from cleanliness to the view from my bedroom, staff was polite and so welcoming! The room was spacious, the bed was so comfy! Serenity ambiance as well and beautiful view of the mosque and piazza at breakfast made everything so inspiring! Thank you for this very pleasant stay! Read less

The hotel location is priceless. Very close to the mosque, especially the women entrance. Rooms are spacious and super clean. Staff are super friendly and professional. I could not gave... Read more

The hotel location is priceless. Very close to the mosque, especially the women entrance. Rooms are spacious and super clean. Staff are super friendly and professional. I could not gave more than 2 stars because of the following: 1- room furniture's are old and aged. 2- toilets seems poorly maintained. 3- During breakfast, the served orange juice was expired. I informed the staff at the restaurant two times few minutes apart and kept watching and waiting for their action to remove the juice containers but they didn't. 4- shower cabin was too small. 5- the hotel strangely designed for small size short Asian guests. I am not that tall guy! I am 190 cm tall. The ceiling height is low i could touch the ceiling while walking in the hotel corridors. I had to really bow down to open the door as the door knob is close to my knees. Toilet basin and commod were very low. Read less