I would like to sincerely thank you and your entire team for the warm welcome and the excellent service during our stay. Everything, from the comfort of the room to... Read more

I would like to sincerely thank you and your entire team for the warm welcome and the excellent service during our stay. Everything, from the comfort of the room to the quality of the facilities, was beyond expectations. Your professionalism, kindness, and attention to detail made my experience truly memorable. Please extend my gratitude to each member of your staff mainly M.Saoud and M. Yasser at the reception. I look forward to returning soon and will gladly recommend your hotel to family and friends. With appreciation Mr and Mrs FEKI Read less

The hotel offered excellent value for the price , I had the best experience at sheraton , their exceptional hospitality, elegant rooms, and safe and secure environment were... Read more

The hotel offered excellent value for the price , I had the best experience at sheraton , their exceptional hospitality, elegant rooms, and safe and secure environment were the best parts , thank you so much for making my trip memorable , thanks to Food and beverage I especially remember the restaurant manager Mr. Mohamed Elrwiny , he was always interested in us during our stay and followed up with us, he was tireless in his service, I noticed that he was talking to all the guests at breakfast and he was always there to serve the guests. Many thanks to him and his team for the wonderful service . Read less

Overall, I had a great experience with sheraton the staff was accommodating, everything was very good I booked a spacious suite, which was beautiful, clean , The exceptional customer service... Read more

Overall, I had a great experience with sheraton the staff was accommodating, everything was very good I booked a spacious suite, which was beautiful, clean , The exceptional customer service at this hotel impressed me. They were always friendly and asked how our stay was going every time we walked in the door. They were also able to recommend places to get any meal that we needed special thanks to restaurants manager Mr. Mohamed elrwiny , he is super stars with that , god bless him , he was on top of this , I stayed at the most beautiful, elegant-looking hotel. The rooms are unique, with stunning views. The room rates are reasonable, too. I will come back for sure! Read less

We have stayed at this hotel for the 2025 Hajj season. We would like to thank Chef Najat Al Idrissi for her remarkable culinary skills, professionalism and communication towards clients... Read more

We have stayed at this hotel for the 2025 Hajj season. We would like to thank Chef Najat Al Idrissi for her remarkable culinary skills, professionalism and communication towards clients making sure they have a pleasant and satisfying experience. We hope there will be more Moroccan dishes in the future. We would also like to thank the entire hotel staff for their kindness and excellent service. Read less

I recently had the pleasure of staying at Sheraton Makkah Jabal Al Kaaba, and I must say, everything about this hotel exceeded my expectations. From the moment I arrived, I... Read more

I recently had the pleasure of staying at Sheraton Makkah Jabal Al Kaaba, and I must say, everything about this hotel exceeded my expectations. From the moment I arrived, I felt welcomed, cared for, and completely at ease. The staff is incredibly professional and courteous, and the level of cleanliness and comfort throughout the hotel is outstanding. There was truly nothing I lacked during my stay — the room was spacious and well-equipped, the housekeeping was impeccable, and the overall atmosphere was peaceful and uplifting, especially considering the proximity to the Holy Mosque. A very special thank you goes to Chef Najat, the Moroccan chef whose warmth and culinary talent left a lasting impression. Her dishes were not only delicious but prepared with such love and authenticity that it felt like a taste of home. She went above and beyond to make sure guests were satisfied and happy, and her personal touch truly elevated my dining experience. I highly recommend this hotel to anyone visiting Makkah. Whether for Umrah or Hajj, Sheraton Jabal Al Kaaba is a place where comfort, hospitality, and excellence come together beautifully. Read less

I had an amazing experience thanks to the incredible staff at the restaurant. I want to especially highlight Simon and Kisul – they were both extremely friendly, helpful, and professional.... Read more

I had an amazing experience thanks to the incredible staff at the restaurant. I want to especially highlight Simon and Kisul – they were both extremely friendly, helpful, and professional. Their kindness and attention to detail made our dining experience truly memorable. They went above and beyond to make sure we were comfortable and happy. Thank you so much, Simon and Kisul – you truly deserve 5 stars and more! Read less

Very good choice for Hajj & Umrah trips as location of this hotel is close to Haram and even in future when third Saudi expansion finishes , this hotel will... Read more

Very good choice for Hajj & Umrah trips as location of this hotel is close to Haram and even in future when third Saudi expansion finishes , this hotel will be on one of new entrances to Haram. Very helpful & supportive staff from various departments. Very good restaurants & food. Very good rooms and housekeeping. I would like to thank everyone of staff and especially Daloar Hosen from housekeeping as I interacted with him on daily basis for keeping our room clean & tidy. Read less

My wife and I recently enjoyed an exceptional stay at your hotel during our Umrah pilgrimage. The service was excellent, and the staff, particularly Ibrahim (bellboy) and the receptionist,... Read more

My wife and I recently enjoyed an exceptional stay at your hotel during our Umrah pilgrimage. The service was excellent, and the staff, particularly Ibrahim (bellboy) and the receptionist, were exceptionally professional and courteous. We highly recommend your hotel and give it a 10/10 rating. We look forward to returning in the future. Read less

We booked this hotel for me and family (12 of us). Its a 5min walk to the haraam. The service was excellent and the rooms were super clean, they would... Read more

We booked this hotel for me and family (12 of us). Its a 5min walk to the haraam. The service was excellent and the rooms were super clean, they would clean it every day or whenever you ask them to. They are professional and kind. Always holding the doors and greeting you. They even open lifts for you! I would recommend this hotel with my eyes closed. Thank you so much, I would definitely book again in the future in sha Allah ☺️ Read less

Outstanding Service at the Chocolate Lounge!! I had a wonderful experience at the Chocolate Lounge in the Sheraton Makkah Jabal Al Kaaba Hotel, thanks to Abdul Majeed. His customer service was... Read more

Outstanding Service at the Chocolate Lounge!! I had a wonderful experience at the Chocolate Lounge in the Sheraton Makkah Jabal Al Kaaba Hotel, thanks to Abdul Majeed. His customer service was exceptional. He went above and beyond to help us arrange our transportation from Makkah to Marina, making everything seamless and stress-free. The food and drinks were equally impressive! The tea and coffee were fantastic, and the croissants and pastries were a true delight. If you’re in Makkah, don’t miss out on this gem! Highly recommended for both the service and the delicious treats! Read less

I stayed here for 16 days and the service is beyond 5 star. Everything from the reception, to housekeeping, the team at the Lounge on floor 12 ( Nashwa,... Read more

I stayed here for 16 days and the service is beyond 5 star. Everything from the reception, to housekeeping, the team at the Lounge on floor 12 ( Nashwa, Amr and team) went over and beyond with outstanding service. I felt more than at home. A special thanks to Loujain and the duty manager I spoke to for accommodating my stay and doing everything they could to make it worth while. It is close to the haram( 5-10 min). I will definitely recommend this hotel and would love to come back, Insha'Allah. جزاكم الله خيرا على كل شيء Read less

The Sheraton Makkah Jabal Al Kaaba Hotel is a 5-star hotel located in the heart of Mecca, Saudi Arabia. It is within walking distance of the Grand Mosque and the... Read more

The Sheraton Makkah Jabal Al Kaaba Hotel is a 5-star hotel located in the heart of Mecca, Saudi Arabia. It is within walking distance of the Grand Mosque and the Kaaba, making it a convenient choice for pilgrims and tourists. The hotel has a modern design and offers a variety of amenities, including: Spacious rooms with stunning views of the Grand Mosque Two restaurants, a coffee shop, and a rooftop bar A fitness center, a swimming pool, and a spa A business center and a meeting room 24-hour room service The staff at the Sheraton Makkah are friendly and helpful, and they are always willing to go the extra mile to make sure that guests have a pleasant stay. The hotel is also well-maintained and clean, and the facilities are in excellent condition. Overall, the Sheraton Makkah is a great choice for travelers who are looking for a luxurious and convenient hotel in Mecca. Here are some pros and cons of the Sheraton Makkah: Pros: Convenient location Spacious rooms Stunning views of the Grand Mosque Excellent service Well-maintained facilities Cons: Can be crowded during peak seasons Prices can be high Some rooms can be noisy Overall, the Sheraton Makkah is a great choice for travelers who are looking for a luxurious and convenient hotel in Mecca. The hotel is well-located, has spacious rooms with stunning views, and offers excellent service. However, it can be crowded during peak seasons and prices can be high. Here are some tips for staying at the Sheraton Makkah: Book your stay in advance: The hotel is very popular, so it is best to book your stay in advance, especially if you are traveling during peak seasons. Request a room with a view: The rooms with views of the Grand Mosque are in high demand, so it is best to request one when you book your stay. Be prepared for crowds: The hotel can be crowded during peak seasons, so be prepared for long lines at the restaurants and the spa. Bring a water bottle: The hotel does not provide free water bottles, so it is best to bring your own. Wear comfortable shoes: You will be doing a lot of walking around the hotel and the Grand Mosque, so it is best to wear comfortable shoes. I hope this helps! Read less

Everything was perfect and I must say it exceeded all my expectations. From the moment I arrived at the property, the attentive staff greeted me with warm, friendly smiles. Big... Read more

Everything was perfect and I must say it exceeded all my expectations. From the moment I arrived at the property, the attentive staff greeted me with warm, friendly smiles. Big thanks to all of them especially: Rageh Abdullah, Security Supervisor, Mehdi Al Hudhali and all the wonderful restaurant staff. The hotel's proximity to the Haram made its location really excellent for me. In addition, the presence of a bridge connecting the hotel to the new expansion of the campus increased the factor of convenience and ease of access. Read less

Service in this hotel was great. The staff at the reception, the cleaning staff, and the breakfast staff were all incredibly friendly. The room was great. Everything was always cleaned,... Read more

Service in this hotel was great. The staff at the reception, the cleaning staff, and the breakfast staff were all incredibly friendly. The room was great. Everything was always cleaned, fully stocked. Breakfast was great. Location was great. Nothing negative. Due to construction, the bridge that leads directly to the masjid is closed. It would be unfair to fault the hotel for this, but the detour is a little lengthy and should be noted. Read less

Please be careful.... At the Time of check in they are too much friendly and good they do everything for you and when you check out from there even... Read more

Please be careful.... At the Time of check in they are too much friendly and good they do everything for you and when you check out from there even they not pick up your luggage from Room to taxi.... Worst experience and rubbish Read less

What a great place near to Haram , may be only place which has large suites , washing machine , kitchen microwave , it’s like living in your own home... Read more

What a great place near to Haram , may be only place which has large suites , washing machine , kitchen microwave , it’s like living in your own home and Praying At Haram , this is very unique hotel , great manager Mr Ali zahrani , a young energetic Young guy always on your service , he made our stay and now our perminent place Insha Allah for future visits , who will update your room and also great breakfast and what a dinner ( compliments to the chef , excellent Fish and mixed Grill, ) full recommendations , sound proof rooms and great staff to look after you ! Read less

I will start with the hotel staff. They are the most welcoming I have ever experienced in my history of traveling. They are always keen to help, always smile and... Read more

I will start with the hotel staff. They are the most welcoming I have ever experienced in my history of traveling. They are always keen to help, always smile and are always ready to step an extra mile. The location of the hotel is in a walking distance to the Haram. You need to make sure to leave a bit early because the area is super crowded. The breakfast is decent but I would love to see more healthy choices. The rooms are super clean and as expected from Sheraton. Read less

This hotel is beyond amazing! Every single person from the staff gave us the best experience, beyond helpful, beautiful, and sooo clean! Whenever we called or asked for ANYTHING, ... Read more

This hotel is beyond amazing! Every single person from the staff gave us the best experience, beyond helpful, beautiful, and sooo clean! Whenever we called or asked for ANYTHING, it was delivered to us with in minutes! They even helped us book tickets for the fast train. I will definitely miss this place and everyone in there. Thank you again everyone!!!!! Read less

Excellent service from the staff. Ali Alzahrani at the front desk very helpful and amazing in his customer service. House keeping was great as well. My stay was very pleasant... Read more

Excellent service from the staff. Ali Alzahrani at the front desk very helpful and amazing in his customer service. House keeping was great as well. My stay was very pleasant and easy. Thank you to the entire team of Sheraton Makkah. Thank you Ali for giving us the best experience. Read less

Excellent service. Mr Khalid at the front desk was very helpful and assisted us greatly. House keeping was great as well. Our stay was very pleasant and memorable. Staff was... Read more

Excellent service. Mr Khalid at the front desk was very helpful and assisted us greatly. House keeping was great as well. Our stay was very pleasant and memorable. Staff was very friendly & polite and the services were prompt. Thank you to the entire team of Sheraton Makkah. Special thank you to Mr Khalid for giving us the best experience (jazaakallaahu Khairan). Read less

Modern and comfortable hotel with plenty of elevators so you don't have to wait long even during busy periods. Breakfast was good. We had breakfast at the back up restaurant... Read more

Modern and comfortable hotel with plenty of elevators so you don't have to wait long even during busy periods. Breakfast was good. We had breakfast at the back up restaurant on 2 out of 3 days when the main one was full. Both were almost the same except filter coffee was a bit slow to be refilled. Special thanks to our 11th floor housekeeper Mr Saju who was kind and helpful. The connecting bridge was not operational. Walking back to the hotel requires negotiating a steep path at the end. Read less

Good hotel. ~5 minute walk from haram. Good quality rooms. The bad: Less than ideal experience. As an ambassador, they gave me a good upgrade, but not before telling me 7 times... Read more

Good hotel. ~5 minute walk from haram. Good quality rooms. The bad: Less than ideal experience. As an ambassador, they gave me a good upgrade, but not before telling me 7 times about the sacrifices they had to make to make it happen Water pressure in the bathroom shower was weak Elevator system is really suboptimal, expect to wait a lot in peak times They take ~60 minutes to respond to Marriott app messages Finally, they couldn't properly assist in a simple task of helping me find a taxi to go to the airport. Good overall but will try Marriott Jabal Omar next time Read less

Beautiful hotel with lovely rooms. The room keepers are lovely and very accommodating. The staff at the restaurant are so lovely. However, the management is quite poor. One of our... Read more

Beautiful hotel with lovely rooms. The room keepers are lovely and very accommodating. The staff at the restaurant are so lovely. However, the management is quite poor. One of our bags were torn when checking in and the management didn't seem to give concern to it, he was constantly going back and forth with different employees. Very disappointed. Read less

I stayed 4 nights in this hotel. No complain whatsoever. Very close to Masjid Nabawi (4 minutes or less walk). service was great (room service guy comes everyday asking for... Read more

I stayed 4 nights in this hotel. No complain whatsoever. Very close to Masjid Nabawi (4 minutes or less walk). service was great (room service guy comes everyday asking for what’s needed). I have no idea about the restaurant because I didn’t use it. I highly recommend it. Read less

Everytime you had to charge your device, you had to turn all the lights on. The elevator was so slow and made multiple stops even though none of the numbers... Read more

Everytime you had to charge your device, you had to turn all the lights on. The elevator was so slow and made multiple stops even though none of the numbers were pressed. The only good thing about this place was the location as it is quite close to the mosque. The toilet doesn't flush properly and the view outside isn't great. Read less

Very close proximity to the masjid, good location with shops nearby. Housekeeping staff are friendly and will make your room spotless, restaurant has a wide variety of good food and... Read more

Very close proximity to the masjid, good location with shops nearby. Housekeeping staff are friendly and will make your room spotless, restaurant has a wide variety of good food and the "captain" of the restaurant Abdul Qadar went out of his way to ensure we were fully satisfied. An excellent hotel with great facilities and would highly recommend. Definately more than 5 stars. Read less

Great location but poor customer service, room service, zero to non housekeeping service non existing. Don’t even know where to start from. Called the house keeping for broken Tv remote... Read more

Great location but poor customer service, room service, zero to non housekeeping service non existing. Don’t even know where to start from. Called the house keeping for broken Tv remote control never changed it. So the children never get use the TV. Order food from the room service that was my mistake. I should have never order from the room service. They mixed up order. Served me one item at a time. Please people order from outside or eat outside they serve you left over food from the night buffet, Bad and rotten food. Whomever managing this hotel have no clue on food and service. GM needs knowledge of food and service. Very bad experience. I am definitely not going back to this hotel. My next visit I will stay somewhere else. Read less

Average in every sense. Rooms are not very clean, washrooms are visibly dirty at some places, no toiletries, worn off furniture. Food is so bland. It doesnt seem 4 star... Read more

Average in every sense. Rooms are not very clean, washrooms are visibly dirty at some places, no toiletries, worn off furniture. Food is so bland. It doesnt seem 4 star from any aspect. Read less

A very disappointing experience, in terms of looks and feel the hotel is nice. The lobby always smells nice when entering and there are several lifts to get you to... Read more

A very disappointing experience, in terms of looks and feel the hotel is nice. The lobby always smells nice when entering and there are several lifts to get you to the required floor. The biggest disappointment has been the actual rooms, the electricity has been deliberately wired in a way to make it hard for people to sleep or charge their devices. This means in order to have power to the sockets and charge your devices, you will need to keep the rooms lights on, obviously this makes it so uncomfortable after a long day in the masjid, you just want to come back and relax with just one lamp on and devices on charge to communicate with your loved ones. We also had several issues with our bathroom, with clogged shower & sink drain, and toilet flushing issues. To top it off we had some water leak in the bathroom from the roof, this had me worried as I did not know if this water is clean or not, and could it get mixed electrical wiring and cause a fire. This is clearly not a 5 star hotel more like a 3/4 star. The hotel chain should be ashamed of making things difficult for the guests of Allah, instead of making things easier. Electrical charging points should be a standard feature in any hotel chain, never mind one that classes itself as 5 star. The beds are smaller than expected, especially when compared to the single beds we had at Pullman Zam Zam Makkah. The location is great as it is only 3-4 mins to get to the masjid and is ideal for ladies as it closer to their entry points by gate 339. Unfortunately I would NOT use this hotel again, purely because of the deliberate inconvenience it has caused with its intentional electrical wiring design. Read less

I really enjoyed my stay here. The room was booked for 3 people and all three beds were comfortable. The location was great, you cross the road and the woman’s... Read more

I really enjoyed my stay here. The room was booked for 3 people and all three beds were comfortable. The location was great, you cross the road and the woman’s gate is right there which was super convenient. Plenty of shops around for food/shopping. Breakfast was okay, could be better in terms of variety but not that bad. The hotel is easily accessible for uber which made travelling further out convenient. The staff were lovely and helpful. I would recommend this hotel especially if you are travelling with a lot of women. Read less

While my stay wasn’t bad, I was shocked to discover that the hotel used my name to post a detailed positive review on Booking.com—something I never wrote! (Screenshot of the... Read more

While my stay wasn’t bad, I was shocked to discover that the hotel used my name to post a detailed positive review on Booking.com—something I never wrote! (Screenshot of the review they wrote is attached here). This is completely unacceptable and has never happened to me before. It raises serious concerns about how they maintain such a high rating (9 on Booking.com) despite being a fairly average hotel. If this is how they operate, I cannot recommend them. Read less

It was okay. The room was somewhat clean. The bathroom and room had an odor. Bathroom hygiene would be 5/10. Had to open the window for fresh air. The... Read more

It was okay. The room was somewhat clean. The bathroom and room had an odor. Bathroom hygiene would be 5/10. Had to open the window for fresh air. The only good thing about it, it is close by the haram for woman and food places are close by too. Some shops around the area. Has a good view. The service is good when checking in. Read less

This place is inside the ring road. Attitude of reception and security is bad. The property insists on payment even if you have the option of free cancellation after so... Read more

This place is inside the ring road. Attitude of reception and security is bad. The property insists on payment even if you have the option of free cancellation after so many days claiming they don't have the option of getting the payment using the credit card. They agree to provide you with free parking and turn a deaf ear once you reach. Housekeeping people are dedicated to their work. Walkability to the masjid and to the female praying area are a huge bonus. Asian food options outside the property are too bad. Read less

Pros: Close to Alharam and the food was nice. Cons: " we can't do anything currently since we are at max. capacity so deal with that for couple of days" is... Read more

Pros: Close to Alharam and the food was nice. Cons: " we can't do anything currently since we are at max. capacity so deal with that for couple of days" is the standard response of the reception staff for any problem.. The room was small and elevators are not efficient so if you are not a fan of using stairs then this place is not for you.. Read less

Excellent location. Walkable distance to masjid. Nearby many shops. Rooms were very neat and clean. Room size was Small and bathroom is old fashioned. Vintage Hairdryer is not on working... Read more

Excellent location. Walkable distance to masjid. Nearby many shops. Rooms were very neat and clean. Room size was Small and bathroom is old fashioned. Vintage Hairdryer is not on working condition in our room. Breakfast buffet was wide optioned healthy and excellent. Read less

The rooms don't have charger outlets and for those which are having lamps, if you put your charger it will stop charging once you switch off the lights. Ongoing noises coming... Read more

The rooms don't have charger outlets and for those which are having lamps, if you put your charger it will stop charging once you switch off the lights. Ongoing noises coming from the AC vents, room door malfunction noise, water pipe bubbling from the toilet, it's like you are sleeping in a haunted hotel, once you go out of the room it looks good. The buffet was good, but not authentic cuisine, they had hummus which was not atlal authentic, seemed like you are eating something else . Like who goes wrong with the humus when the chef is arab . Overall food was good . Read less

Try and avoid this hotel, very old interior, the decor looks very bad. Only positive about this hotel is it’s not far from the mosque. They do clean the room... Read more

Try and avoid this hotel, very old interior, the decor looks very bad. Only positive about this hotel is it’s not far from the mosque. They do clean the room daily but they do not change the bedsheets. Had to ask for toilet rolls et etc. #tryandavoid. This hotel Is definitely not a 5 star hotel. Read less

The only good thing of the hotel is the location. The duvet cover was not changed when we arrived. We changed it ourselves. The bathroom sink was also dirty. Sorry,... Read more

The only good thing of the hotel is the location. The duvet cover was not changed when we arrived. We changed it ourselves. The bathroom sink was also dirty. Sorry, but I don't think that the staff understands cleaning Read less

Very poor service I'm right now here at the emaar hotel This is definitely not a 5* star hotel The look and style is old... Toilet was continuesly flushing Kettle didn't work No cups for... Read more

Very poor service I'm right now here at the emaar hotel This is definitely not a 5* star hotel The look and style is old... Toilet was continuesly flushing Kettle didn't work No cups for our tea Blood stains in bed sheets Take ten years to answer the call I asked one double bed There have four single beds once I entered my room. Only thing which is good about this is it's two minutes away from the masjid Avoid avoid... Read less

This hotel doesn’t deserve a single star. Very old furniture and beds squeaking every time someone moves. Bad smell in the bathroom and room wasn’t clean when we got... Read more

This hotel doesn’t deserve a single star. Very old furniture and beds squeaking every time someone moves. Bad smell in the bathroom and room wasn’t clean when we got there. Rather than changing the room the kept us 1 hour waiting. The only good thing is the location to Haram but better avoid it as there are plenty of other hotels in the area. Don’t be tempted by the pictures and the price. Not worth it at all. Read less

I don’t know how it’s called a 5 star hotel with a 3 star room and facilities. Breakfast was worst, milk was so dilute. They cleaned the rooms on time... Read more

I don’t know how it’s called a 5 star hotel with a 3 star room and facilities. Breakfast was worst, milk was so dilute. They cleaned the rooms on time but that was only the good part. The washroom clogged with water and didn’t go for so long. Sheets had stains. Would never ever go here. Read less