They didn't give us the AC remote. Weird experience in our 4 night stay. I have never faced such an experience before. Having non central splits AC without remote was... Read more

They didn't give us the AC remote. Weird experience in our 4 night stay. I have never faced such an experience before. Having non central splits AC without remote was এ horrible experience. Before book the room make sure they provide you remote. Read less

Worst experience in a hotel ever. Had to deal with the worst receptionist who refused to directly engage with me and was extremely ruse and even when the general manager... Read more

Worst experience in a hotel ever. Had to deal with the worst receptionist who refused to directly engage with me and was extremely ruse and even when the general manager of the hotel intervened she refused to process my hotel reservation. Then she went and another guy cane who processed our hotel booking and that happened after i pushed hard with the agency guy who had booked me. After this the room was neither clean nor comfortable as such. For two days there was no cleaning and no cleaning and I asked a cleaning boy and he refused to clean the room saying my shift is over. And then next day he didn’t clean either. Very rude staff overall and not a pleasant stay at all. Also if you have an elderly person with you don’t stay here as its a fair distance from haram for pushing a wheel chair and in the day heat you will be exhausted. So please avoid staying at this hotel at any cost Read less

Decent hotel Good location near haram and the markets the rooms are clean there are a lot of elevators but they're all stacked at prayer times i tried the buffet it's good but I... Read more

Decent hotel Good location near haram and the markets the rooms are clean there are a lot of elevators but they're all stacked at prayer times i tried the buffet it's good but I didn't like how the Indonesian workers wait infront of you to take your plates and you can't eat in peace. for a one star hotel I think it's very good Read less

Very disappointing experience. The washroom had cockroaches, and basic amenities such as water, tea, coffee, and a dental kit were not provided. Water was dripping from the ceiling in the washroom,... Read more

Very disappointing experience. The washroom had cockroaches, and basic amenities such as water, tea, coffee, and a dental kit were not provided. Water was dripping from the ceiling in the washroom, which was extremely unhygienic. The hotel is located quite far from Haram—at least a 15 to 20-minute walk. The staff at the reception were not helpful at all. We could hear a loud, disturbing noise from the window, like a machine running, even at midnight. The hotel entrance looks appealing, but it’s clearly just a tactic to attract customers. Overall, the hotel is poorly maintained and not worth the stay. Read less

Hotel Reception The reception area resembled a grand palace, with stunning chandeliers, marble décor, and comfortable seating areas. They even provided massage chairs, which was a nice touch. However, using them... Read more

Hotel Reception The reception area resembled a grand palace, with stunning chandeliers, marble décor, and comfortable seating areas. They even provided massage chairs, which was a nice touch. However, using them lacked privacy, as they were placed in a spot where everyone entering could see you. Staff were friendly and professional. Hotel Rooms The room itself was spacious and clean. However, the fridge was awkwardly placed in the hallway near the entrance, which was inconvenient, it would have been better positioned inside the main room. The biggest disappointment was the bathroom. It was extremely small, likely due to poor room layout. The space used for the wardrobe could have been better utilized to expand the bathroom. The shower cubicle was cramped, and water would leak onto the bathroom floor. Although we booked a non-smoking room, there was a persistent smell of cigarettes, particularly in the bathroom. Additionally, we noticed flies in the room, which was unpleasant. Getting quality sleep was also a challenge. The corridors were not carpeted, so noise from people walking and talking echoed throughout the night. The constant slamming of doors was particularly disturbing. Soft-closing doors would have made a significant difference. Very good location. Read less

Nice family hotel. Reasonable price for 4 days. Enjoyed the buffet option. Must recommend breakfast plenty of seating. 10 mins walking distance to makkah haram. Lots of shops and taxi... Read more

Nice family hotel. Reasonable price for 4 days. Enjoyed the buffet option. Must recommend breakfast plenty of seating. 10 mins walking distance to makkah haram. Lots of shops and taxi service outside hotel. Read less

good location could walk to the haram/ clock tower in about 10 minutes, really helpful in the hot sun. the rooms were definately on the older side, same with the... Read more

good location could walk to the haram/ clock tower in about 10 minutes, really helpful in the hot sun. the rooms were definately on the older side, same with the bathroom. The breakfast was perfectly fine, nothing fancy just fine. totally acceptable if you have north american standards and want a budget stay in makkah. Read less

Very very bad hotel and shower trey is joke u can't stand on trey very small.reception staff don't have any clue what they talking.they are not helpful .service is very... Read more

Very very bad hotel and shower trey is joke u can't stand on trey very small.reception staff don't have any clue what they talking.they are not helpful .service is very poor.not that clean.try to avoid this kind of hotel .I stay there two nights and I have to look for another hotel.and I moved to another hor.this hotel is absolutely rubbish. Don't go there my advice.westpfftime.staff is rubbish. Read less

0-star hotel! Do NOT book!! The rooms are dirty, our bed had bed bugs and silver fish in there- blood stains on the base of the bed! Staff were rude... Read more

0-star hotel! Do NOT book!! The rooms are dirty, our bed had bed bugs and silver fish in there- blood stains on the base of the bed! Staff were rude and unhelpful! There were so many complaints- a lady had no hot water for 3 days! This please should not be allowed to operate, I have had to raise this with Hajj Ministry to protect other Pilgrims!! Breakfast is rubbish! Avoid at all costs!!! Read less

Trust me I couldn’t give it more than 2. The rooms are nice and spacious no doubt about that but the washrooms are really small and creepy the shower cabin... Read more

Trust me I couldn’t give it more than 2. The rooms are nice and spacious no doubt about that but the washrooms are really small and creepy the shower cabin is unbearable trust me plus the one things that made me furious was the internet or wifi because internet is the worst here and when I say worst I mean THE WORST its slow and its so bad I even complained about it a few times but it was of no avail so I’d recommend you going for Emaar Grand which is opposite to it but if you haven’t got an option than you’re on your own to make a decision. Read less

Terrible to say the least..I could write pages To keep it short..RECEPTION staff are unhelpful, unprofessional (saw one of them tutting at an old man at reception), it seems like they... Read more

Terrible to say the least..I could write pages To keep it short..RECEPTION staff are unhelpful, unprofessional (saw one of them tutting at an old man at reception), it seems like they are totally unbothered absolutely the worst service I’ve ever experienced. Hotel rooms are dirty (we stayed in two different ones), shower water was cold, on the first night there were issues with the toilet. The bell boys were excellent, very helpful only good thing about our stay, thank you so much Read less

Booked the hotel with a good impression with nice lobby view with the most TERRIBLE service I have ever felt. The receptionist are the worst, they are negligent, unproffessional, and... Read more

Booked the hotel with a good impression with nice lobby view with the most TERRIBLE service I have ever felt. The receptionist are the worst, they are negligent, unproffessional, and have a selfish personality. They treat customers as trash that only bothers their free time, I asked for new towels on the next day (since I have not got any from room service) and they did not even confirmed it to me again and just said "yalla!" With a "go away" gesture, and of course the towel never came. And that's not all of it, even the content room looks old and weary, especially the bathroom, drippy faucet pipes (causing repetitive wetness in the bathroom floors), small space to bath, bad drainage system, and so on. It only looks nice in the lobby. There are also 8 lift but every one of them go down/up for like 7-10 minutes of waiting and some of the lift doors are broken. The phone room also does not work properly. The only good thing is that the room service (which have to be approached in person, not by asking the reception) is nice and at least have some decency towards customers even though there are problems such as language barriers. The bell boys do help sometimes when it comes to bringing the bags (well they are supposed to do that anyways), even though at many times they also neglect their other jobs such as helping opening the lobby door when customers are walking in with bags, etc. Conclusion : Not recommended for family travels, or any travels with more than 2 people. TERRIBLE service especially by THE RECEPTIONISTS. (0 star if there such a thing) Do not know about the food. Bathroom is a 2 star for me (being generous). Room is quite spacious but looks weary and old. Distance between Masjidil Haram is at medium range (not recommended for staying at ramadhan or hajj due to the blockage of roads at praying times) No reception (signal) in rooms, the wifi is also bad. Many lift but not spacious and long waiting time. Read less

The worst hotel I have ever been to. Don’t waste your hard earned cash in this awful hotel. In such a blessed place yet the worst staff I have ever... Read more

The worst hotel I have ever been to. Don’t waste your hard earned cash in this awful hotel. In such a blessed place yet the worst staff I have ever come across. Rude and useless. Do they even have cleaners? They never come to the rooms nor do they ever clean the hotel. There’s a main focus on the lobby. That was rearranged and cleaned almost everyday during my stay. The toilets are absolutely vile. Constant smell that would make anyone feel sick. The toilet and the shower are awful. The tap was broken the drains were full of hair. Would not recommend. Read less

I don’t know where to start, but this is the worst hotel ever. The cleanliness is none existent, the toilet and walk in shower is absolutely filthy, it’s a disgrace. The... Read more

I don’t know where to start, but this is the worst hotel ever. The cleanliness is none existent, the toilet and walk in shower is absolutely filthy, it’s a disgrace. The drain in the toilet smells, just the worst. It’s like it’s been here since the early 80s. The room itself is digesting, the beds are broken, the mattresses are ridiculous, rather sleep on the floor. The cleaners never ever come to clean. I’ve sent 5 days here now and not once has a cleaner come in to clean. IF SOMEONE OFFERS YOU THIS HOTEL FOR FREE, DO NOT TAKE IT. Don’t pay your hard earned money for this pathetic place. Read less

Please avoid at all costs, this hotel beyond the lobby is disgusting. Not clean, basic amenities do not work and staff customer service is atrocious. The staff do not care... Read more

Please avoid at all costs, this hotel beyond the lobby is disgusting. Not clean, basic amenities do not work and staff customer service is atrocious. The staff do not care and staying here a week made me very ill. Bad smells from the toilets, gutters, no cleaning! Bathrooms are a state, cracked tiles, showers/boilers leaking, windows do not operate. Even the tour operator didn’t care, so why should the hotel? Doesn’t even deserve 1 star. This hotel needs demolishing! Read less

Very bad experience. The rooms are dirty, there's no room service, and the reception staff doesn't listen to anything. Not suitable for a family stay. But if you're alone or all-men... Read more

Very bad experience. The rooms are dirty, there's no room service, and the reception staff doesn't listen to anything. Not suitable for a family stay. But if you're alone or all-men group, it is a reasonable option on a limited budget. It's almost a 20 min walk to King Fahad gate from the hotel, so make sure you leave early Read less

It's a ok hotel which is expected the rooms were a little congested and sometimes the lights wouldn't work which was problem however it's good in regards to the price.... Read more

It's a ok hotel which is expected the rooms were a little congested and sometimes the lights wouldn't work which was problem however it's good in regards to the price. The location was really good as it was located in the main market area so everything was available close to the hotel. Read less

Parves Alam is the epiphany of perfect service, in the restaurant he was helpful towards all customers. 10/10 service would come again. he is internationally skilled and as we don’t... Read more

Parves Alam is the epiphany of perfect service, in the restaurant he was helpful towards all customers. 10/10 service would come again. he is internationally skilled and as we don’t speak Arabic he helped us with communication at the reception and overall he was just amazing at the restaurant. Read less

We are from Brunei by Hafiz tour and travel... Elite Asian food is not bad we understand it's is pakge food but need to improve same food by taste... We... Read more

We are from Brunei by Hafiz tour and travel... Elite Asian food is not bad we understand it's is pakge food but need to improve same food by taste... We appreciate to captain Fuly for his wonderful welcoming us 🙏thank you elite madinah.... Read less

The hotel with a prophetic mosque, clean, friendly employees, good food and for Captain Fuly the person is friendly and kind, the service is at the best restaurant. Thank you... Read more

The hotel with a prophetic mosque, clean, friendly employees, good food and for Captain Fuly the person is friendly and kind, the service is at the best restaurant. Thank you very much for the experience of staying at this hotel, it was very enjoyable. I from Indonesian People Read less

The hotel is very clean and beautiful, with tidy and well-maintained furniture. The staff are absolutely wonderful — all of them were helpful, especially Mr. Nawaf, Mr. Firas, and the... Read more

The hotel is very clean and beautiful, with tidy and well-maintained furniture. The staff are absolutely wonderful — all of them were helpful, especially Mr. Nawaf, Mr. Firas, and the lovely lady at the reception. The location is very close to the Haram and conveniently near both the men’s and women’s gates. The Eid celebration was truly special and enjoyable. The price is very reasonable, the beds are comfortable, and extra pillows are provided. However, the kettle in one of the rooms we rented had some tea residue in it, which suggests it was used to make tea and wasn’t cleaned properly. I also forgot my pillow in the room, and when I contacted them, they had it wrapped and ready for me to pick up again in less than half an hour. The elevators are a bit small and slow. Read less

An Exceptional Stay Just Steps from Haram Gate 326 I recently had the pleasure of staying at this hotel during my visit to Madinah, and I must say, it exceeded all... Read more

An Exceptional Stay Just Steps from Haram Gate 326 I recently had the pleasure of staying at this hotel during my visit to Madinah, and I must say, it exceeded all my expectations. The location is one of its standout features — it is just a very short and comfortable walk to Masjidun Nabawi. Whether you're heading there for Fajr or any other prayer, the convenience of being so close cannot be overstated. It truly enhances the spiritual experience. The cleanliness of the hotel is also worth highlighting. From the lobby to the rooms, everything was spotless and well-maintained. Housekeeping did an excellent job daily, and the overall hygiene standards were clearly a top priority for the management. Equally impressive was the staff. Every team member I interacted with was incredibly friendly, welcoming, and respectful. They were always ready to assist with a smile, whether it was helping with luggage, providing directions, or simply offering a warm greeting. Their hospitality made the stay feel even more special and comfortable. The atmosphere of the hotel is peaceful and serene, aligning perfectly with the spiritual nature of the trip. Whether you're coming for Umrah or simply visiting Madinah, I highly recommend this hotel for its unbeatable location, excellent service, and high standard of cleanliness. I will definitely be staying here again in the future. Read less

The location is very convenient and the price really beats other 5 star hotels. But the highlight were the staff. From the check in receptionist whom I had forgotten her... Read more

The location is very convenient and the price really beats other 5 star hotels. But the highlight were the staff. From the check in receptionist whom I had forgotten her name who did here best to accommodate me and check me in smoothly with great attitude and a smile on her face 😊 And the house keeping staff especially Nabikul who did an amazing job going out of his way to keep my room tidy and clean and great gentleman as well. Top lad 👍 Overall good experience good price great location. Read less

This is a 3.5 star hotel at best. Stayed here with my family and relatives. Average rooms, not very big. Service is ok. Very busy during Ramadan. 3 lifts which is not... Read more

This is a 3.5 star hotel at best. Stayed here with my family and relatives. Average rooms, not very big. Service is ok. Very busy during Ramadan. 3 lifts which is not enough when busy. Food is average. Lots of choice but not greatest quality. Best thing about the hotel - brilliant location. Very close to the haram. Close to the gates and literally 1 minute walk and you are inside the mosque area. Also close to shops and Bin-Dawud for grocery shopping etc. Great if you have females or young children as the woman's section is close by and my sons were able to walk back to the hotel in the evening themselves. I stayed here twice during Ramadan and would stay again - mainly due to the location. Read less

Our experience at Emaar Elite Al Madina was truly outstanding. The hotel’s location is perfect—just a short walk to the Haram, making it incredibly convenient for prayers and visits. The service... Read more

Our experience at Emaar Elite Al Madina was truly outstanding. The hotel’s location is perfect—just a short walk to the Haram, making it incredibly convenient for prayers and visits. The service was exceptional from the moment we arrived. Despite reaching the hotel earlier than the standard check-in time, Basma at the front desk, accommodated us immediately, making the process smooth and hassle-free. Housekeeping was also top-notch, with a special mention to Abdul Kareem and Abd Razak, who went above and beyond to ensure our room was spotless and comfortable throughout our stay. Overall, a fantastic stay with excellent hospitality. Highly recommended for anyone visiting Madinah! Read less

Nice clean rooms, very good location, but the lobby is crowded like a bus station because of the lifts. People are always waiting for the lifts. They have free parking.... Read more

Nice clean rooms, very good location, but the lobby is crowded like a bus station because of the lifts. People are always waiting for the lifts. They have free parking. The cleaner used his master card to open our room while we were sleeping. That's not nice. Read less

Just spent a few days in medina. The location was spot on. However, the staff at reception was rude. With poor English, communication was difficult. They ignored request to remove... Read more

Just spent a few days in medina. The location was spot on. However, the staff at reception was rude. With poor English, communication was difficult. They ignored request to remove excess beds from my room. My room had 4 single beds for me and my wife. Eventually it was done by a cleaner. Breakfast was poor Quran’s repetitive. The worst was the bathroom, the shower tray is made of normal tiles. The bathroom keeps flooding after every shower. The window outside was full of pigeon droppings probably not cleaned for months. Read less

Extremely impressed by the service and hospitality. All positives like location, service & staff. The only negative is that parking is very limited. It depends on the first basis. The only suggestion... Read more

Extremely impressed by the service and hospitality. All positives like location, service & staff. The only negative is that parking is very limited. It depends on the first basis. The only suggestion is to add one more main course in breakfast. Read less

The hotel location. Is the best thing about it,just in front of haram and 2 min walk, the garage is a disaster in terms of design and capacity, it takes... Read more

The hotel location. Is the best thing about it,just in front of haram and 2 min walk, the garage is a disaster in terms of design and capacity, it takes only 20-30 cars and the rooms are 100!!!!!! And it is the smallest garage i ever saw in my life!! The rooms were ok, a bit small but ok, the bathroom need some renovations, people who work there were nice and tried to help, but when we asked for room cleanup they said after 5 pm!! Anyway i would say it was acceptable experience Read less

Reserved the hotel on Booking, surprisingly the reservation has been cancelled by the property claiming that my credit card is not valid. I have emailed them two times confirming that my... Read more

Reserved the hotel on Booking, surprisingly the reservation has been cancelled by the property claiming that my credit card is not valid. I have emailed them two times confirming that my credit card is valid , I have even used another valid credit card!! Unfortunately, it was a very bad experience to cancel my reservation only 20 days before my travel which enforced me to make a new reservation in another hotel with higher rates. Shame on you. Read less

Nothing was good about this hotel, on the contrary found bad management and housekeeping. Especially the night male receptionist who had a bad temperament, attitude and manners, doesn't speak or... Read more

Nothing was good about this hotel, on the contrary found bad management and housekeeping. Especially the night male receptionist who had a bad temperament, attitude and manners, doesn't speak or understand English at all. How do even expect the international pilgrims to speak or understand Arabic? Would never choose this shabby hotel. My money was wasted, instead I expect a full refund! Requested for double bed room and got single beds instead! Read less

My first night here and I’m already regretting it!! Poor Wifi, it barely opens any application or website. Crowded all the time. Old furniture. Glitchy TV. Super cold AC that can’t... Read more

My first night here and I’m already regretting it!! Poor Wifi, it barely opens any application or website. Crowded all the time. Old furniture. Glitchy TV. Super cold AC that can’t be adjusted so I turned it off although it’s 35 degrees outside!! Breakfast not included. No slippers provided. Slow service. The room needed extra cleaning once I got it. Shower has no box no door no curtains! It’s too pricey.. look somewhere else Read less

no hot water in the shower. shower has no door or curtains. strong smell of smoking. AC is old and super cold with no way to adjust its temperature. There’s... Read more

no hot water in the shower. shower has no door or curtains. strong smell of smoking. AC is old and super cold with no way to adjust its temperature. There’s no WIFI in the rooms!!! only downstairs in the lobby! it’s super crowded, you have to wait for 5 minutes at least before you get a turn on the elevator. Beds are not comfortable. Breakfast is not included. On top of that: it’s too expensive!! Read less

I think the hotel catered for Malaysian and Indonesian ppl. Breakfast is appalling . You get only toast and eggs only they run out of butter sometimes cheese. They don't... Read more

I think the hotel catered for Malaysian and Indonesian ppl. Breakfast is appalling . You get only toast and eggs only they run out of butter sometimes cheese. They don't even give a proper plates or cutlery to eat. Everything is plastics. The room is very small for quad room, the 4th bed is a folding bed and the pillow is so hard like a rock and the mattresses aren't comfortable, it's very difficult to sleep. The shower is horrible, no soap dishes or toothbrush holders. I have to used a plastic cup to put my toothbrush in. the water goes every where as its an open shower when you showered. The cleaners doesn't clean your room or the change your bedsheets or give you clean towels unless you ask them. The reviews on Google doesn't not seem accurate as I have seen many ppl complained about the hotel management. Do not stay in that hotel unless you are Indonesian or Malaysian ppl. Read less

Horrible experience. The staff was unfriendly and uncooperative. Every room has some or the other problem. The wifi and the washroom weren’t working properly in the first room we checked... Read more

Horrible experience. The staff was unfriendly and uncooperative. Every room has some or the other problem. The wifi and the washroom weren’t working properly in the first room we checked in. The telephone wasn’t working in the alternate room they gave us and the washroom was very dirty. They don’t have a luggage trolly either to carry our luggage. They are extremely short staffed with just 2-3 bell boys. A 13 storey building but they have only 4 elevators that become extremely crowded during salah time and we had to wait around 10-15 min just for the elevator. There are better hotels out there so please spend your money wisely. Read less