Very disappointing experience. I stayed at this hotel with my family during our Umrah trip in February 2025, and unfortunately, it did not meet our expectations at all. The rooms were... Read more

Very disappointing experience. I stayed at this hotel with my family during our Umrah trip in February 2025, and unfortunately, it did not meet our expectations at all. The rooms were not clean, housekeeping was poorly managed, and the staff were unprofessional and unhelpful. We raised several complaints during our stay, but there was no proper response or effort to fix the issues. The bathroom was in terrible condition, towels and bed sheets had a bad smell, and the air conditioning was barely working. On top of that, the Wi-Fi was unreliable and kept disconnecting. A spiritual journey like Umrah requires peace and comfort, but this hotel made our stay unnecessarily stressful. I would rate this hotel 1 star and do not recommend it to anyone. Read less

If you are a international traveller and want a good time in Makkah, this hotel is definitely not for you and be aware from Pakistani agents. Zero cleaning Zero maintenance Rude staff Washroom like... Read more

If you are a international traveller and want a good time in Makkah, this hotel is definitely not for you and be aware from Pakistani agents. Zero cleaning Zero maintenance Rude staff Washroom like old African style even without toilet paper . Definitely not recommended Read less

This is an excellent hotel for staying in Makkah tul Mukarramah.Yes,lifts can be troublesome,but not a big fuss.The House keeping staff is excellent.Always there to help you out,with vaccuums,Frequent bed... Read more

This is an excellent hotel for staying in Makkah tul Mukarramah.Yes,lifts can be troublesome,but not a big fuss.The House keeping staff is excellent.Always there to help you out,with vaccuums,Frequent bed sheet changes,comforters,etc. There are short comings in every hotel around the world.This is no exception.However,Given the locality,it is exceptional.Restaurants outside,pharmacy,Grocery,everything is available within a few steps. Read less

Hotel is ok if no problem with legs and distance is also less. But keep in mind atleast 3000 steps toward main Haram. Also rooms are liveable but not so... Read more

Hotel is ok if no problem with legs and distance is also less. But keep in mind atleast 3000 steps toward main Haram. Also rooms are liveable but not so extraordinary. Overall no problem but due to less cost too much rush so people use lifts and it's time taking Read less

If you are not used to of rude faces then this hotel is not for you. This hotel has 18 floors and each floor has 20 to 29 rooms, elevator... Read more

If you are not used to of rude faces then this hotel is not for you. This hotel has 18 floors and each floor has 20 to 29 rooms, elevator has the capacity of 6 persons only which is why you are always late for prayer because you have to wait for 30 minutes for the elevator. Staff is rude and very disrespectful I have never seen smile on their faces. Not recommended for aged persons because they don’t respect Old persons. Read less

Again location is acceptable ,in just 8 min walk; u can see Gate num 79 bab i fahad. And dar al toheed resturant. Service is poor rooms are tiny but... Read more

Again location is acceptable ,in just 8 min walk; u can see Gate num 79 bab i fahad. And dar al toheed resturant. Service is poor rooms are tiny but access to masjid al haram is near. Read less

The hotel is not very far from haram, the rooms are normal sized with good interior. The staff members and workers were very kind and helpful . Not the best... Read more

The hotel is not very far from haram, the rooms are normal sized with good interior. The staff members and workers were very kind and helpful . Not the best hotel but just fine , there were issues with the wifi and and the lift , other than that everything was okay . Read less

I wish the google had zero rating i can gave to this hotel. Extremely bad ventilated rooms. No house keeping, you have to keep asking for cleaning of the room.... Read more

I wish the google had zero rating i can gave to this hotel. Extremely bad ventilated rooms. No house keeping, you have to keep asking for cleaning of the room. Bad mangement and poor wifi. The corridors are smelly and people smoke there all the time. Lift are worst and crowded. If your agent booked this hotel he is a worst agent. Very far from haram. Over all poor exprience. Read less

I was told about the distance of Haram is 400 meter but its too much far from it. Lifts are often crowded.Behavioure of the staff is not good. Overall its... Read more

I was told about the distance of Haram is 400 meter but its too much far from it. Lifts are often crowded.Behavioure of the staff is not good. Overall its an average hotel Read less

Horrible … pathetic never opt for this house keeping will have master key and your money will be thiefed and clothes are robbed when you dry clothes on terrace clothes... Read more

Horrible … pathetic never opt for this house keeping will have master key and your money will be thiefed and clothes are robbed when you dry clothes on terrace clothes are robbed chor hotel it is .. Regret staying Read less

Couple of minutes walk from gate 339, not far from ladies entrance. In a quiet part of the north east quadrant basically on the border of the first ring road. Currency... Read more

Couple of minutes walk from gate 339, not far from ladies entrance. In a quiet part of the north east quadrant basically on the border of the first ring road. Currency exchange, other shops nearby. Hotel buffet is on level 2, food selection and temperatures ok. Hotel clean, bathrooms could do with a update. We booked two rooms via our agent, agent only gave us one reference number, despite giving the 2 x lead guest names, receptionists could not find the second room on their system which I found odd, I then had to get HCN numbers from agent to get both of our rooms despite both rooms being booked in my name and another family members name. Some language issues with receptionists as their English was limited. I was having date samples delivered and I asked the reception staff in english, have any date samples been delivered for room 109? Neither receptionist could understand what I was saying? They thought i wanted to book another date ! Lucky for us, there were Bangladeshi workers so I asked them in bengali and they said they put samples in our room. Hotel seemed clean otherwise, no pests were visible. Read less

We stayed for a total of four nights and didn’t experience any problems during our stay. The hotel’s design was very beautiful, and we really liked its location close to... Read more

We stayed for a total of four nights and didn’t experience any problems during our stay. The hotel’s design was very beautiful, and we really liked its location close to the mosque. However, we were a bit surprised by the small size of the rooms and the restaurant. Nevertheless, it was still worth staying. Read less

We had the pleasure of staying here just before Ramadan. GREAT location and easily accessible to everything. Rooms were clean and spacious and fridge was working! A great service by staff, Breakfast... Read more

We had the pleasure of staying here just before Ramadan. GREAT location and easily accessible to everything. Rooms were clean and spacious and fridge was working! A great service by staff, Breakfast staff are amazing. The options for breakfast was amazing. Nice spacious restaurant. They also offer lunch and dinner which looked just as amazing. But didn’t realise until the end of our stay! But great food options for my young son also. Staff were very prompt and used the laundry service which was excellent for a small fee. Cleaning staff are amazing and helped empty bins when requested. It is a very well run hotel and would definitely stay there again with my family next time we come to Medina in sha Allah. Thank you for a great stay! Read less

The hotel is just 5 mins walk to Masjid Nabawi Gate 339. The room is small but we are ok since we spend most of our time outside. The food at... Read more

The hotel is just 5 mins walk to Masjid Nabawi Gate 339. The room is small but we are ok since we spend most of our time outside. The food at the Buffet has a lot of varieties and plenty. The F&B staff, including the Chefs were all friendly. Our room overlooking Masjid Imam Bukhari. So blessed. I like the unique circular room structure. Different from other hotels. The Popular and Low Price underground Shopping Arcade is only 2 mins walk to the right of the Hotel. Read less

Positives - Good location, good room service, good looking hotel Negatives- Lift design poor, on a curve so you can't see which lift stops. Also doors close too quick. Room light/ socket... Read more

Positives - Good location, good room service, good looking hotel Negatives- Lift design poor, on a curve so you can't see which lift stops. Also doors close too quick. Room light/ socket set up is poor so if you want to use some sockets overnight, you have to have that wall light on too Breakfast area too small. Not enough tables available at breakfast time. Read less

Very near to gate 339. Only 200 m/5 minutes to Nabawi mosque by foot. The bed was comfortable. The room is not too large. But that's fine since we spent... Read more

Very near to gate 339. Only 200 m/5 minutes to Nabawi mosque by foot. The bed was comfortable. The room is not too large. But that's fine since we spent most of our time in the mosque. The food was delicious. (-) the restaurant is small so we have to manage our time so we can get the table. Read less

I had the best experience with this hotel eventhough for me, i think the room is smaller however the service is good. The staffs were friendly and helpful. Those in... Read more

I had the best experience with this hotel eventhough for me, i think the room is smaller however the service is good. The staffs were friendly and helpful. Those in the front desk were also helpful. The distance from Masjid Al Haram is not that far from gate 339. Overall it was a good experience. Read less

One of the worst experiences I’ve ever had. When I stepped onto the hotel room, it smelt of smoke, and you could tell the cleaners tried to cover it up... Read more

One of the worst experiences I’ve ever had. When I stepped onto the hotel room, it smelt of smoke, and you could tell the cleaners tried to cover it up with light spray. The smoke left over smells on all of the beds including pillows, even though there’s a sign on every door that has a no smoking sign. I have a family of 6, and we wanted enough for each, but instead 1 of the room has 3 beds, and the other has 2. Dust is left everywhere and there are prints of fingerprints and white stuff everywhere. Even worst than this, somethings you can’t even eat breakfast due to the amount of people and how sqaushed it is. The WiFi barely does anything even though in every room it says ‘enjoy free high speed internet.’ The only thing they actually care about is the look of the elevators, but they’re also really bad due to the smallness and how much people enter, with only 5 lifts available. I am very disappointed with this hotel, and the money was not worth any of it AT ALL. Read less

Very good experience. When we arrived, couldn't find change anywhere for the taxi. When we asked the concierge Bilal he went asking local shops, when that failed he gave his... Read more

Very good experience. When we arrived, couldn't find change anywhere for the taxi. When we asked the concierge Bilal he went asking local shops, when that failed he gave his own money and said to pay him back later in our stay. The receptionist were very helpful as were all the staff. The lifts are very well laid out which help make using them really quick without large queues. Taking into account the quality of most hotels in madinah. Muna Kareem was very laid out and designed really well. It was a 5 min walk to the ladies section and was very close to other amenities like the laundry services and shops. Would definitely recommend to others. Read less

I’m someone who goes to top notch hotels such as Waldorf Astoria , Marriot Executive and even the Ritz! However this hotel came with a package going for Umrah ,... Read more

I’m someone who goes to top notch hotels such as Waldorf Astoria , Marriot Executive and even the Ritz! However this hotel came with a package going for Umrah , as it didn’t come with a choice and it was “5 stars” I had no issue. Little did I know , when I entered I thought that the reception was very small with weird blue lighting that makes it look like a fast food restaurant but that pales in comparison with the rooms and hotel service. Rooms had peeling paints with clashing colored walls that didn’t go together and bathrooms filled up with hair. Pillows (as you can see in the pic) are hard as if it had been stuffed with rocks , who is going to sleep on there?!? As I’m writing this review my neck is still hurting… Then we order room service for milk for my kid at 9:30… how can a bloody 5 star hotel tell you that they ran out of milk?!? On top of that they don’t have water at times and when you call them for the basic necessities such as shampoo or conditioner they come just three hours later WITH NOTHING IN THEIR HANDS!!! asking what I want despite me already saying it!! All staff members barely speak English and act so rude when you tell them you don’t speak it I would upload images but they don’t allow it P.S. the Wi-Fi sucks so make sure to buy a sim before entering or a mini Wi-Fi box Read less

The rooms were well furnished and equipped, but the level of cleanliness needs improvement . The receptionists were so sweet and helpful especially Ms. Amar. The location is perfectly close to the... Read more

The rooms were well furnished and equipped, but the level of cleanliness needs improvement . The receptionists were so sweet and helpful especially Ms. Amar. The location is perfectly close to the Masjed. Two problems though, the elevators numbervand speed and the breakfast restaurants, do not accommodate for the number of rooms/guests of the hotel. Read less

I checked in the hotel for next four nights. Was worried after reading the comments of other previous guests of the hotel. Yes, the breakfast place is absolutely not meant... Read more

I checked in the hotel for next four nights. Was worried after reading the comments of other previous guests of the hotel. Yes, the breakfast place is absolutely not meant to handle all the guests in this hotel. All floors have twenty rooms. The hotel Ground, Mezzanine and 14 floors over that. It has four basement floors as well. Yes, the elevators are slow and not according to large number of hotel guests. The hotel is otherwise comfortable, the staff is good. Room size and the facilities are good. It is not more than 3 minutes walk from the Masjid e Nabawi. Read less

Extremely congested hotel Access to lifts is inadequate Restaurant/ Buffet area is very congested Food is all Asian focused ( Malaysian, Indonesian) Not much of an... Read more

Extremely congested hotel Access to lifts is inadequate Restaurant/ Buffet area is very congested Food is all Asian focused ( Malaysian, Indonesian) Not much of an option for others STAFF : Some are very good. But generally speaking most of the staff is Not polite or cooperative No Value for money spent The Hotel is not 4- Star from any parameter, in my opinion Read less

A bit further away from Masjid Nabawi. Room is small and we can't even put 2 big luggages. Space is a bit tight. Toilet is not big but the bath... Read more

A bit further away from Masjid Nabawi. Room is small and we can't even put 2 big luggages. Space is a bit tight. Toilet is not big but the bath tub makes it hard to climb for those with leg problem. Food is good. Menu change daily. Nice and clean hotel. A lot of shops outside of hotel. Read less

We had a bad time the hotels rooms are very small when compared to the Online photos. Initially the staff were helpful but when we went to talk about the... Read more

We had a bad time the hotels rooms are very small when compared to the Online photos. Initially the staff were helpful but when we went to talk about the issues we had their attitude was completely different and didn't want to be helpful at all. When we asked to check out their response was come back tomorrow. They were not easily found. Read less

Rooms very small. Two single beds were placed in a tiny room to give the impression of a double one. Tiny bathrooms. Could do with shower hoses instead of fixed... Read more

Rooms very small. Two single beds were placed in a tiny room to give the impression of a double one. Tiny bathrooms. Could do with shower hoses instead of fixed ones. Location is very good because it is very close to Masjid Nabawi Shareef. Read less

Masha Allah stayed 5 days with no issue. Clean good service. Good breakfast, good decor and very good easy walk to haram. Lifts are a bit slow but understandable when... Read more

Masha Allah stayed 5 days with no issue. Clean good service. Good breakfast, good decor and very good easy walk to haram. Lifts are a bit slow but understandable when its busy. 3 of us had a decent room and enjoyed our stay in Medina. May Ally bless you. Ameen Read less

Very beautiful hotel helpful reception and porter service is good, but beds were all single and we were a couple so we asked the reception and they sorted it out... Read more

Very beautiful hotel helpful reception and porter service is good, but beds were all single and we were a couple so we asked the reception and they sorted it out happily, the AC was working fine had hot water and provided with shampoo and body wash etc the hotel was quite empty when we went on 8th August 2021 so the lifts were always available too, distance from muna kareem to haram entrance (gate 339) for ladies is very near like a 5 minute walk or less I would definitely recommend this hotel to anyone planning to visit madina al munawwarah. Read less

Big rooms, comfy beds, great and quick service. 5 minutes walk to Harm. The only concern is the hotel parking design; one way in and out. As a control on... Read more

Big rooms, comfy beds, great and quick service. 5 minutes walk to Harm. The only concern is the hotel parking design; one way in and out. As a control on visitors, there must be a smoke detection as we have smelled shisha and cigarettes around the room we are in. Read less