A great hotel in all aspects and during Haj time with all the crowdness the service remained A -class. A great reason for such Review is also Ismail Omar the... Read more

A great hotel in all aspects and during Haj time with all the crowdness the service remained A -class. A great reason for such Review is also Ismail Omar the Restaurant manager who is a great example of work devotion and guest service. He has demonstrated many qualities in tough times how to handle the guests kindly with a smile, while dealing with a crisis effectively in no time leading his team in person working hand in hand. I have rarely seen such caliber in this area with such professional attitude. The restaurant and food are among the best things in hotel, however the hotel overall is of great service and value. Keep it up and take care of your good people. 👏👍 Read less

We were visiting from the USA, and our experience at Swissôtel Makkah was truly outstanding. The highlight of our stay was the incredible hospitality we received — especially from Mr.... Read more

We were visiting from the USA, and our experience at Swissôtel Makkah was truly outstanding. The highlight of our stay was the incredible hospitality we received — especially from Mr. Sakeer, the assistant manager, whom we had the pleasure of interacting with during the daily dining. He was incredibly welcoming, always checking in to see if everything was okay, asking if we needed anything, and offering to help in any way he could. His warm personality and attentiveness really made a difference and left a lasting impression on us. The buffet meals for both breakfast and dinner were phenomenal — so much variety, consistently delicious food, and the dessert bar was next-level. Even during the busiest times, there was always plenty to choose from, and the staff worked tirelessly to keep everything well-stocked and fresh. The rooms were beautiful and comfortable, and the in-room Adhan system was such a thoughtful touch that enhanced the spiritual experience of our trip. And of course, the location — 0 meters from Masjid al-Haram — couldn’t have been more perfect. Even in the busiest foot traffic during Hajj season, I always appreciated the location of my hotel as I knew that in just a few more feet I would be home. Every part of our stay reflected high-quality service, genuine care, and great attention to detail. We’re so grateful for the hospitality we received and would definitely return again. Read less

I had a wonderful stay at this hotel! The location is very convenient and easy to access. The rooms were clean, neat, and well-maintained. What impressed me the most was... Read more

I had a wonderful stay at this hotel! The location is very convenient and easy to access. The rooms were clean, neat, and well-maintained. What impressed me the most was the staff — they were extremely helpful, friendly, and quick to respond to any requests. The booking process was smooth and fast. I highly recommend this hotel for anyone looking for comfort, cleanliness, and great service. Read less

My stay at Swissôtel Makkah was one of the best hotel experiences I’ve ever had. From the moment I arrived, I was warmly welcomed by the front desk agent Ahmed... Read more

My stay at Swissôtel Makkah was one of the best hotel experiences I’ve ever had. From the moment I arrived, I was warmly welcomed by the front desk agent Ahmed Al Amri, who was highly professional and made the check-in process smooth and quick. He was very responsive and answered all my questions with a smile, reflecting the excellent hospitality of the hotel. I stayed in room 1223, and when it comes to cleanliness and in-room service, I would like to give special thanks to Ammar Aref from the housekeeping department. He was very attentive to the room’s cleanliness on a daily basis, paying attention to the smallest details. His attitude was respectful and polite, and he was always ready to assist with anything I needed—always with a smile and prompt service. along with the high-level services, made this stay truly unforgettable. I highly recommend Swissôtel Makkah to anyone looking for comfort, quality, and exceptional hospitality. Read less

I recently stayed at this hotel in Makkah during the last ten days of Ramadan, and it was a wonderful experience! The hotel’s service was exceptional, and the rooms were... Read more

I recently stayed at this hotel in Makkah during the last ten days of Ramadan, and it was a wonderful experience! The hotel’s service was exceptional, and the rooms were spotless. What made my stay truly memorable was a special surprise for Mother’s Day. My sister, who wasn’t with us, called the hotel from Jeddah to arrange a surprise cake for my mother and me. The customer service representative, Mr. Fares Alhazmi, handled the request with such grace and didn’t charge anything for it! The cake was beautiful, and the gesture was incredibly touching. I also want to extend my thanks to the hotel manager, Mr. Faisal, for his attentive service. The junior suite was spacious, comfortable, and offered great privacy with two bathrooms. Overall, an excellent stay Read less

Our stay was more than we would ever expect at Swissotel. This place is beyond luxurious, starting with the details of the whole interior, the experience from arrival until checkout... Read more

Our stay was more than we would ever expect at Swissotel. This place is beyond luxurious, starting with the details of the whole interior, the experience from arrival until checkout is absolute professional and welcoming. We couldn’t ask for more, Mr. Sualleh was the best host but a big well done to all the staff! Keep up this excellent work you do, and we are definitely looking forward to returning soon! Read less

Great Experience!! A must visit- Spacious rooms and toilets. Good service. Close proximity to haram 😊 Wonderful and large variety of food in buffet. One thing which needs to be included is an extra bed... Read more

Great Experience!! A must visit- Spacious rooms and toilets. Good service. Close proximity to haram 😊 Wonderful and large variety of food in buffet. One thing which needs to be included is an extra bed for family of four. As sofa-cum-bed was not so comfortable. I hope management will look into this and will be resolved on my next visit 😜 Well done team!!! Read less

I had a great time with my family,. Friendly staff… Location, Room service was good, they serve coffee and dates at the lobby that was nice, and the best thing... Read more

I had a great time with my family,. Friendly staff… Location, Room service was good, they serve coffee and dates at the lobby that was nice, and the best thing was the breakfast of this hotel too much variety of food. Will come again to this hotel 😌 Read less

I loved my stay here Very friendly and fast staff at the front desk. Very professional. Room was very spacious with the most mesmerizing view. Location of the hotel is excellent I would stay... Read more

I loved my stay here Very friendly and fast staff at the front desk. Very professional. Room was very spacious with the most mesmerizing view. Location of the hotel is excellent I would stay here again and again Read less

Amazing, hospitality the reception went out of their way we stayed here for two nights and it was such a memorable experience. We wanted to check out at 2:30 pm because... Read more

Amazing, hospitality the reception went out of their way we stayed here for two nights and it was such a memorable experience. We wanted to check out at 2:30 pm because we had an intention to pray inside haram. Requested the room staff and they were more than happy to say ok. It was a different feeling here. Read less

At this holy place we enjoyed the stay which made our journey memorable as it was just steps away from Haram. Amazing customer service neat and clean room. Restaurant staff and service... Read more

At this holy place we enjoyed the stay which made our journey memorable as it was just steps away from Haram. Amazing customer service neat and clean room. Restaurant staff and service for breakfast was outstanding with lot of tasty food varieties helped us to recover for more prayers without weakness. Met with restaurant manager with great personality and admired the service and food quality. Read less

I don’t know how this hotel has a 4.5 stars.. this was so expensive for finding mold in the bathrooms (video and picture) the bed is not comfortable, there is... Read more

I don’t know how this hotel has a 4.5 stars.. this was so expensive for finding mold in the bathrooms (video and picture) the bed is not comfortable, there is a beep sound in every floor and they don’t turn off at night time ( video). And when we asked them to turn off they said it’s like this and they can’t do nothing. It beeps every 10-20 seconds.. you can’t sleep.. Also the windows are so dirty that you can’t see anything outside ( picture).. the minimum you should keep are things cleaned.. the safe was also locked and not working, so we didn’t want housekeeping since we had our passports in the room.. we contacted them, they could not fix and that’s it.. it’s broken. The inclusive dinner does not even include soda.. only water! I have nothing good to say. Even the short distance is not worth the money they charge. There are better options around. Sanitary and health services should be contacted for these molds.. True 5 star hotels would never be like this one. This hotel needs urgent updates.. And do you know what answer you get from them? Literally nothing! Any hotel that is 5 star would make sure things like these are working and cleaned and would at minimum provide 5 star Costumer service. I don’t know how they have a license to advertise they are 5 star hotel. That should be illegal Read less

First I have to mention that The receptionist of this hotel Rania was the nicest receptionist I have ever encountered at a hotel. She was always friendly and asked how... Read more

First I have to mention that The receptionist of this hotel Rania was the nicest receptionist I have ever encountered at a hotel. She was always friendly and asked how our stay was going every time we walked in the door. She also was able to recommend places to get any type of meal that we needed as well. Second this is a luxurious hotel! It’s clean and has a lot of comfort items to make you feel at home. I was in town for a stressful event and coming back to this hotel’s room was very peaceful. Read less

This hotel has a beautiful lobby and restaurant. The restaurant has a great mini breakfast buffet for kids too. The kids loved it. Special shout out to Mr Faizan who... Read more

This hotel has a beautiful lobby and restaurant. The restaurant has a great mini breakfast buffet for kids too. The kids loved it. Special shout out to Mr Faizan who was very courteous and helpful at all times. However compared to the money being paid, the rooms are small and the bathroom even smaller. The shower area is so small that a claustrophobic person would never get in there. The bathroom really needs working on considering the fact that this is a 5 star hotel. And the service isn't great. They have so many guests checking in every day and I guess this makes them indifferent or too tired to be hospitable to each guest. Read less

The location is great. The hotel has two entrances one to the Haram with special entrance and the other to the street where you find taxis are waiting you. All... Read more

The location is great. The hotel has two entrances one to the Haram with special entrance and the other to the street where you find taxis are waiting you. All service was top notch. Quadruple room with Kaaba view was spacious and tidy with most essentials provided for a family of 5. The bed is big, I loved it the most. Breakfast food was incredible with variety of choices; top management was also around to make sure everything was okay. I would like to thank Mr. Rakan at the reception desk for his welcoming and attitude. Loved our stay here! Read less

Very convenient location close to Haram, very helpful and friendly staff, we were given Haram faced room without any extra charges a lovely view. Room are big and especially the... Read more

Very convenient location close to Haram, very helpful and friendly staff, we were given Haram faced room without any extra charges a lovely view. Room are big and especially the luggage box room is very handy as it keeps your room clear of suitcases. Bath and toilets are very clean and spacious. Only one area where there is room for improvement. The breakfast buffet has plenty of different items but if you are from South Asian subcontinent, then you will feel disappointed because mainly the dishes are either Arabic and some European. Also when it was busy, there was problem to find cutlery like teaspoons resulting in cold tea. Overall a very good hotel and recommended to visit again. Read less

Stayed here in 2017, was travelling with elderly parents to perform Umrah. The hotel was just brilliant, the location was around 300 yards from the Haram and ideal for the... Read more

Stayed here in 2017, was travelling with elderly parents to perform Umrah. The hotel was just brilliant, the location was around 300 yards from the Haram and ideal for the elderly travelling to and from the Haram performing the Umrah Rituals. The cleanliness of the accommodation and facilities were next to none. We had a room facing the Kabbah, what an amazing sight that was! The buffet breakfast, “Well what can I say! The variety was amazing. I don’t think I could identify all the dishes they were so plentiful. If shopping is a key feature of you pilgrim then rest assured you won’t get a better hotel than this! The back exit goes straight into the clock tower mall. Hopefully will be blessed to visit again soon! Read less

We had booked swissotel on Booking.com. We were informed that the hotel is shut due to maintenance after we reached the property. It was extremely and highly inconvenient!! They should have closed... Read more

We had booked swissotel on Booking.com. We were informed that the hotel is shut due to maintenance after we reached the property. It was extremely and highly inconvenient!! They should have closed booking lines for the hotel as it was shut . Read less

Swissotel Makkah one of the Kaaba view Hotels. Good car parking with charge . Great cleaning services. Different types of Rooms. Big and large restaurant with open buffet. ... Read more

Swissotel Makkah one of the Kaaba view Hotels. Good car parking with charge . Great cleaning services. Different types of Rooms. Big and large restaurant with open buffet. Great front office team. Staff are very helpful and supporting. Hotel at the level of Haram so you can directly go to Haram from its lobby and he is the only hotel having this advantage. Read less

4 star hotel claiming 5 star. Reception Service is not exemplary, have to wait till 4 o clock although booking and advance payment has been... Read more

4 star hotel claiming 5 star. Reception Service is not exemplary, have to wait till 4 o clock although booking and advance payment has been paid. Rooms are clean and washrooms are OK. Room service needs improvement . Buffet taste and specifically entry process sucks as after charging so much money ,they force you to stand in long ques in order to identify at buffet hall entry. What are we... School kids? Highly not recommended Read less

The best place with amazing staff. I have been there with my dad as he got sick while we were on the way to Makkah the minute we reached... Read more

The best place with amazing staff. I have been there with my dad as he got sick while we were on the way to Makkah the minute we reached the hotel it was really crowded at the reciption but when l informed the staff member regarding his sickness they immediately arranged for the room and took great care of my dad this is the best quality of the staff. I have started respecting them more and wish them the best success ever. Read less

Some of these reviews are ridiculous, but I might be also mad if I have to pay that much money for my self and get that level of the service,... Read more

Some of these reviews are ridiculous, but I might be also mad if I have to pay that much money for my self and get that level of the service, fortunately I was travelling in group which makes the price waaayy more make sense. About the separate dining areas for Arabs and non Arabs, apparently it's common practice - although still very racist, in Makkah as well, but I thought that was based on the price of the room purchased, not the nationality,maybe, it's better that the hotel clarify this so the people aren't feeling discriminated in the holy land. The best thing is location, I can simply jump out of bed and run to the female entrance all in less than 10 min , that's why I would definitely comeback if Allah wills ❤️ Read less

Extremely disappointed. Rude staff, dirty rooms, feels like a ghost house. They don’t care people. They call me 12pm to do check out right now although the time for check... Read more

Extremely disappointed. Rude staff, dirty rooms, feels like a ghost house. They don’t care people. They call me 12pm to do check out right now although the time for check out was 2 pm. The only positive is the location. I will never ever book this hotel again InnShaAllah Read less

Location is 5 minutes from the ladies entrance King Fahd gate and door 21. The hotel lobby was neat and comfortable but the room was small. I had booked a... Read more

Location is 5 minutes from the ladies entrance King Fahd gate and door 21. The hotel lobby was neat and comfortable but the room was small. I had booked a triple room and there was not even space left to put a prayer mat.The furnishings looked a bit outdated and damaged. The toilet was clean but the hold support in the tub was loose which could cause a serious fall. The room service was very slow to respond.The breakfast buffet spread had many dishes but did not cater to all peoples common taste. It could be improved. They have underground parking but the entrance is too narrow with limited slots and was unavailable during my stay. Luckily i could park at the space in the nearby Ritz hotel for Sr 5 per hour. Read less

Firstly the man with glasses at reception is such an arrogant person. He thinks that he is prime minister. Very rude and doesn’t know how show up professionally to costumers. Secondly all... Read more

Firstly the man with glasses at reception is such an arrogant person. He thinks that he is prime minister. Very rude and doesn’t know how show up professionally to costumers. Secondly all the lifts smells sooo bad that one could ever imagine Moving on, I don’t know why but i feel itchy on the beds. Bed sheets are not in very good conditon even though they are cleae but not deep cleaned Washrooms are clean but plz get the maintaince work done Also Work on hygine U guys have a very good location but only management issue Read less

The WORST hotel I have EVER stayed in!! Absolutely ridiculously DISGUSTING!!! Where to even START??!!! 1. The bathroom had unknown black substance and ROT all over the tub🤢🤢🤢 2. The bed had... Read more

The WORST hotel I have EVER stayed in!! Absolutely ridiculously DISGUSTING!!! Where to even START??!!! 1. The bathroom had unknown black substance and ROT all over the tub🤢🤢🤢 2. The bed had unknown stains and what im pretty sure was dried small blood spots on the sheet 🤮 3. The floor was not hoovered like at all 4. The bed smelt like old BO !!! Definitely unwashed 😷😷😷😷 Read less

Was my experience as bad as what I've seen reviews wise? No it's just about liveable, however it is very close to the masjid. But for your piece of my... Read more

Was my experience as bad as what I've seen reviews wise? No it's just about liveable, however it is very close to the masjid. But for your piece of my mind and comfort during Umrah please find somewhere else to stay. During hajj season it does get very busy lift wise! Read less

Location is good. Cleaning is not up to the mark. Have to wait in long queues for lifts. Food buffet dishes were all limited to indonesian Thai Malaysian taste. No... Read more

Location is good. Cleaning is not up to the mark. Have to wait in long queues for lifts. Food buffet dishes were all limited to indonesian Thai Malaysian taste. No pakistani food was available in the buffet. Read less

Location was good. It was nearby the masjid. However, the quality of room, hygiene not up to standard. Especially when you rate is a 4 star hotel. Its definitely... Read more

Location was good. It was nearby the masjid. However, the quality of room, hygiene not up to standard. Especially when you rate is a 4 star hotel. Its definitely not 4 star. More like 2 star. I had to ask multiple times for toilet tissues. Even then they wouldn't refill. We were four people in one room and they found it appropriate to give less towels and toilet tissues. The shower head was not working as it should. Tiles cracked in bathroom. Grouts were dirty. Wallpaper ripped off the wall and head board all scratched. Room service didn't come for 3 days. Bed sheets weren't changed. It was simply turned over. Thinking that we would not notice. Carpets were physically observed to be dirty. When housekeeping came, he couldn't hoover it off. Breakfast was not nice. Skipped breakfast as it was simply not worth eating in the hotel. Read less

Close to Masjid e Nabawi, 2 minutes walking distance. Location is very convenient from the point of view of going to Masjid, getting breakfast and other meals, getting taxis, etc. The only... Read more

Close to Masjid e Nabawi, 2 minutes walking distance. Location is very convenient from the point of view of going to Masjid, getting breakfast and other meals, getting taxis, etc. The only issue is the elevators have a little longer waiting times. The check-in was quick and the staff were courteous. Read less

My experience at Province Al Sham was very satisfactory, unlike some of the other reviews here. It is located at about 10 minutes walk to the Holy Masjid but you have... Read more

My experience at Province Al Sham was very satisfactory, unlike some of the other reviews here. It is located at about 10 minutes walk to the Holy Masjid but you have to cross a very busy road on the way. The two rooms that I booked were cozy, well maintained and comfortable. Cleanliness can however be a bit improved. The staff was friendly and cooperative during my 2 night stay there. I cannot comment on the quality of their food though since I didn't try it. Read less

I admit the have a good housekeeping and warm front desk counter staff. But their for their food preparation, this hotel about the worst because of the F&B Manager discriminate... Read more

I admit the have a good housekeeping and warm front desk counter staff. But their for their food preparation, this hotel about the worst because of the F&B Manager discriminate and instruct his staff to segregate the meal and food section between Asian and non Asian. As a person who is Asian and working, leaving oversea, bread and butter are our main meal. But our request been deny by their F&B Dept and really humiliated us. The F&B staff even shouted to my friend who also a guest hotel. Because of that I rate this hotel for F&B 2 star only. My advise, please respect your guest. We also human. And kindly educated your staff and management even they have enough "Education". Respect is earn. Please review and revise the way your serve your guest in F&B division. Read less

This was honestly the worst experience ever I couldn't sleep for the 4 nights I spent here. I spent all night feeling itchy. The hygine was atrocious I didn't drink... Read more

This was honestly the worst experience ever I couldn't sleep for the 4 nights I spent here. I spent all night feeling itchy. The hygine was atrocious I didn't drink much liquids or eat much food just so I didn't need to use their bathrooms. My room had no lights just 2 lamps but for some decorative reasons 4 switches that were like the staff, absolutely useless and just for display. And let's not go onto the lifts I walked down 10 floors before my family even got a lift. My room, for a family of 4, had only 1 available socket so we had to charge our phones in turns. Any pictures of the hotel are complete catfish it showed slippers and bathrobes and an ironing board it even said complementary water and kajoors in the lobby but non of that was true. Throughout the 4 nights my room was never cleaned and my sheets and towels were never changed but on my first night they stood and my door yelled room cleaning till I woke up from sleep and asked if I needed water or anything and then proceeded to hoover the hallway bearing in mind it's 11pm. Would not recommend this hotel you're better of sleeping on the streets. Am fully convinced that any good review on this hotel were from the staff looking for a raise. Read less

Stayed here five nights. Not at all a 4 star hotel. I would rather say 2.5 star. Rooms are dark and gloomy with no hot water. Breakfast menue is catered... Read more

Stayed here five nights. Not at all a 4 star hotel. I would rather say 2.5 star. Rooms are dark and gloomy with no hot water. Breakfast menue is catered for Indonesians and breakfast area is small and tight. Only good thing it's close to haram. Read less

Small space with 4 bed in a 2 room suite. Towel crisis in everydays matter except 1st day. Breakfast (small and narrow choice) as they gives priority to their Indonesian... Read more

Small space with 4 bed in a 2 room suite. Towel crisis in everydays matter except 1st day. Breakfast (small and narrow choice) as they gives priority to their Indonesian guest. But location is good . Read less

Arrived Thursday evening during Ramadan with my wife, mother and 2 young kids. Room was dirty. Bedding hadn't been changed from the previous guests. Only 2 towels despite there being 5... Read more

Arrived Thursday evening during Ramadan with my wife, mother and 2 young kids. Room was dirty. Bedding hadn't been changed from the previous guests. Only 2 towels despite there being 5 of us. No hot water. We had to shower in a friend's room. Next day after asking many times we spoke to the cleaner on our floor. The poor guy was responsible for cleaning the whole floor by himself. He cleaned the room, changed the bedding and gave us toilet roll and towels. For the next 3 days we still had no hot water. They would say someone will come up in 20 minutes, making me wait in the room for hours so I couldn't go the masjid. We were told at one point, "Who needs hot water in this hot weather?" When we would ask for a partial refund or some compensation we would get laughed at. They wouldn't change our room due to availability. They offered us a 3 bed room twice over the 2 days which obviously I refused. When I asked if we could keep this room and have the 3 bed room as well as surely they wouldn't be giving this faulty room to other guests, I got shouted at. Eventually a plumber of some sort sourced a new water heater in the middle of the night and fitted overnight. He was the only one who apologised and understood our situation. The reception staff are rude and useless. The management are even worse. The room itself is outdated with worn out carpet. The fridge is tiny. The windows don't close properly. You have to pester cleaning staff to clean the room. They give you one tiny toilet a roll a day and you have to plead for more. Do not stay at this hotel at any cost. Read less

Very good experience, it's very near by Masjid Al NABWI, the staffs are very friendly rooms are good and it's very cheap hotel in that area. I got a room... Read more

Very good experience, it's very near by Masjid Al NABWI, the staffs are very friendly rooms are good and it's very cheap hotel in that area. I got a room for 150sr after discount and also you can walk in for booking anytime in day or night, other hotels in that area will say you can check in only 2 pm noon. Read less