Very bad service, as a hotelier I feel a shame to face this kind of service. Fyi for jamaah umroh, you cant switch off dnd sign even front desk already... Read more

Very bad service, as a hotelier I feel a shame to face this kind of service. Fyi for jamaah umroh, you cant switch off dnd sign even front desk already put Whatsapp number but theres no respond they only hang it with read notification without any reply. Reception is really bad they just cant speak english and just say “it cant” everytime we ask for any basis amenities inside, we stay for 3 night but there’s no refil for amenities inside the room. Yaa, its because you cant switch off the DO NOT DISTRUB sign. Already ask front desk but there’s no respond. Read less

The staff at this hotel were incredibly welcoming and helpful throughout our stay. The rooms were clean and very comfortable. We also enjoyed the delicious breakfast each morning and... Read more

The staff at this hotel were incredibly welcoming and helpful throughout our stay. The rooms were clean and very comfortable. We also enjoyed the delicious breakfast each morning and loved the convenient location close to Haram Read less

Stayed here for around 4 days, been a blast! The bed was comfy, totally working AC and Wifi, everything is (almost) tidy except that 1 black Mark on the back of... Read more

Stayed here for around 4 days, been a blast! The bed was comfy, totally working AC and Wifi, everything is (almost) tidy except that 1 black Mark on the back of the bed. The toilet are nice, the water heater/cooler also works. But not really spacious, recommended for 2 person per room Read less

The room was nice, the mattress was comfortable, not very spacious but it was enough, the bathroom was clean and tidy too, the air conditioning worked, the waiting area was... Read more

The room was nice, the mattress was comfortable, not very spacious but it was enough, the bathroom was clean and tidy too, the air conditioning worked, the waiting area was spacious, the service was quite good in my opinion, the food and drinks provided were quite filling for me. Maybe the cleanliness around the hotel can be further improved, which is to the right of the hotel entrance and exit, I was a bit surprised by the situation there but overall it's good 👍🏻 (18-09-2022) Read less

Superb facility... house keeping... Service Near Haram.Convenient location.Rooms are small for accomodation of 4 persons.but okay for 2 person. Cockroaches & small insects were disturbing .Satisfied with other facilities .Barbershop is... Read more

Superb facility... house keeping... Service Near Haram.Convenient location.Rooms are small for accomodation of 4 persons.but okay for 2 person. Cockroaches & small insects were disturbing .Satisfied with other facilities .Barbershop is just beside.Bedsheets are clean .overall good experience Read less

Worst experience ever ! Bad costumer service , rude staffs, no mineral water, no change amenities, no daily clean room, cleaning service just entered my room without my concern. If... Read more

Worst experience ever ! Bad costumer service , rude staffs, no mineral water, no change amenities, no daily clean room, cleaning service just entered my room without my concern. If I had to change my hotel it would be another one near Mecca. Never recommend it for another big travel. Lifts have terrible functionality and there’s always full of queues of people. Read less

You will not find hospitality in this place, i stayed for 5 days in here, TV off, lazy cleaning service, no internet connection only wifi signal, no daily mineral water,... Read more

You will not find hospitality in this place, i stayed for 5 days in here, TV off, lazy cleaning service, no internet connection only wifi signal, no daily mineral water, front desk officer is always busy with their gadget and no english speaking. I know they don't care about customer experience as this hotel is always full with worshiper as their location is one of the best among others. But choose the better ones if you can. Overall, it's 4 stars hotel with the taste of a boarding house. Read less

Spent 6 nights here. 4 female. Overall, it's okay. But there are a lot of things to improve. Space: My room is not spacious, because there are 3 wardrobes in the room with... Read more

Spent 6 nights here. 4 female. Overall, it's okay. But there are a lot of things to improve. Space: My room is not spacious, because there are 3 wardrobes in the room with lots of drawer. That's too much wardrobe. Another room that my family stayed in is spacious enough because there's only one wardrobe in the room. Room Facility: Bedroom: Electric kettle, aircon, TV, safebox. Bathroom: Hot water, toiletries, towel, clothes line, hairdryer Minus: No hangers. No floor mat to dry your feet after showering. Wifi is meh. Fayrouz Restaurant: They serve delicious food that's suitable for Indonesian taste during my stay. But the food variation is not that great, kind of monotonous. Egg and beef patty(?) for breakfast, fried fish always available during lunch and dinner, and they served some kind of biryani(?) on Saturday night. You can't bring food from the restaurant to your room. I think the problem is the plate and cutlery. I understand that they have limited plates to serve hundreds of people, and it's an extra effort to get all the plates that people left on the hallway in front of their room. But some people are just got sick and can't even move from their bed, so they asked roommate to get some food for them. The restaurant should provide, I don't know, recycleable paper plate or something as a solution. Service: I PUT THE "DO NOT DISTURB" TAG ON THE DOOR. We were all getting ready to get some rest, and the housekeeping staff keep knocking our door. We're too tired to respond. To our surprise, the staff unlocked the door using his key. Even tho he didn't just barge in, he kinda peek first, that's very very very not nice, the tag we put on the door is no use. Cleanliness: No bad odor when we enter the room for the first time. The sheet have some stain. The carpet need serious cleaning, lots of stain. Bathroom is quite clean, they just need to clean some part thoroughly, such as under the toilet seat, and the wall behind the shower door. Accessibility: The road from the main road to the hotel entrance is not wheelchair friendly, it's too steep. Read less

We stay in this hotel from may 12, 2022 until may 17, 2022. Location of this hotel is quite far from masjidil Haram. It is around 1,5 km. The Room is not... Read more

We stay in this hotel from may 12, 2022 until may 17, 2022. Location of this hotel is quite far from masjidil Haram. It is around 1,5 km. The Room is not spacious. There is one day there is no water at all in our bathroom from 3 am until 21 pm. Surely I will not choose this hotel in the future. Read less

Clean room & compact. Have good interior design, good bathroom & the food is Indonesian taste. Around 500-700m to Masjidil Haram, takes 7-10minutes on food. Unfortunately the hotel is not in... Read more

Clean room & compact. Have good interior design, good bathroom & the food is Indonesian taste. Around 500-700m to Masjidil Haram, takes 7-10minutes on food. Unfortunately the hotel is not in the strategic location, it's behind of the store and we should through a narrow alley in the middle of store to go to the Lobby. Read less

Nice and spacious rooms & bathroom. Okay for younger people, while for older people, especially with special needs such as wheelchair, it's a bit too far from Masjidil Haram (approx... Read more

Nice and spacious rooms & bathroom. Okay for younger people, while for older people, especially with special needs such as wheelchair, it's a bit too far from Masjidil Haram (approx 650 m). Read less

Some of these reviews are ridiculous, but I might be also mad if I have to pay that much money for my self and get that level of the service,... Read more

Some of these reviews are ridiculous, but I might be also mad if I have to pay that much money for my self and get that level of the service, fortunately I was travelling in group which makes the price waaayy more make sense. About the separate dining areas for Arabs and non Arabs, apparently it's common practice - although still very racist, in Makkah as well, but I thought that was based on the price of the room purchased, not the nationality,maybe, it's better that the hotel clarify this so the people aren't feeling discriminated in the holy land. The best thing is location, I can simply jump out of bed and run to the female entrance all in less than 10 min , that's why I would definitely comeback if Allah wills ❤️ Read less

Extremely disappointed. Rude staff, dirty rooms, feels like a ghost house. They don’t care people. They call me 12pm to do check out right now although the time for check... Read more

Extremely disappointed. Rude staff, dirty rooms, feels like a ghost house. They don’t care people. They call me 12pm to do check out right now although the time for check out was 2 pm. The only positive is the location. I will never ever book this hotel again InnShaAllah Read less

Location is 5 minutes from the ladies entrance King Fahd gate and door 21. The hotel lobby was neat and comfortable but the room was small. I had booked a... Read more

Location is 5 minutes from the ladies entrance King Fahd gate and door 21. The hotel lobby was neat and comfortable but the room was small. I had booked a triple room and there was not even space left to put a prayer mat.The furnishings looked a bit outdated and damaged. The toilet was clean but the hold support in the tub was loose which could cause a serious fall. The room service was very slow to respond.The breakfast buffet spread had many dishes but did not cater to all peoples common taste. It could be improved. They have underground parking but the entrance is too narrow with limited slots and was unavailable during my stay. Luckily i could park at the space in the nearby Ritz hotel for Sr 5 per hour. Read less

Firstly the man with glasses at reception is such an arrogant person. He thinks that he is prime minister. Very rude and doesn’t know how show up professionally to costumers. Secondly all... Read more

Firstly the man with glasses at reception is such an arrogant person. He thinks that he is prime minister. Very rude and doesn’t know how show up professionally to costumers. Secondly all the lifts smells sooo bad that one could ever imagine Moving on, I don’t know why but i feel itchy on the beds. Bed sheets are not in very good conditon even though they are cleae but not deep cleaned Washrooms are clean but plz get the maintaince work done Also Work on hygine U guys have a very good location but only management issue Read less

Location is good. Cleaning is not up to the mark. Have to wait in long queues for lifts. Food buffet dishes were all limited to indonesian Thai Malaysian taste. No... Read more

Location is good. Cleaning is not up to the mark. Have to wait in long queues for lifts. Food buffet dishes were all limited to indonesian Thai Malaysian taste. No pakistani food was available in the buffet. Read less

Location was good. It was nearby the masjid. However, the quality of room, hygiene not up to standard. Especially when you rate is a 4 star hotel. Its definitely... Read more

Location was good. It was nearby the masjid. However, the quality of room, hygiene not up to standard. Especially when you rate is a 4 star hotel. Its definitely not 4 star. More like 2 star. I had to ask multiple times for toilet tissues. Even then they wouldn't refill. We were four people in one room and they found it appropriate to give less towels and toilet tissues. The shower head was not working as it should. Tiles cracked in bathroom. Grouts were dirty. Wallpaper ripped off the wall and head board all scratched. Room service didn't come for 3 days. Bed sheets weren't changed. It was simply turned over. Thinking that we would not notice. Carpets were physically observed to be dirty. When housekeeping came, he couldn't hoover it off. Breakfast was not nice. Skipped breakfast as it was simply not worth eating in the hotel. Read less

Close to Masjid e Nabawi, 2 minutes walking distance. Location is very convenient from the point of view of going to Masjid, getting breakfast and other meals, getting taxis, etc. The only... Read more

Close to Masjid e Nabawi, 2 minutes walking distance. Location is very convenient from the point of view of going to Masjid, getting breakfast and other meals, getting taxis, etc. The only issue is the elevators have a little longer waiting times. The check-in was quick and the staff were courteous. Read less

The WORST hotel I have EVER stayed in!! Absolutely ridiculously DISGUSTING!!! Where to even START??!!! 1. The bathroom had unknown black substance and ROT all over the tub🤢🤢🤢 2. The bed had... Read more

The WORST hotel I have EVER stayed in!! Absolutely ridiculously DISGUSTING!!! Where to even START??!!! 1. The bathroom had unknown black substance and ROT all over the tub🤢🤢🤢 2. The bed had unknown stains and what im pretty sure was dried small blood spots on the sheet 🤮 3. The floor was not hoovered like at all 4. The bed smelt like old BO !!! Definitely unwashed 😷😷😷😷 Read less

Was my experience as bad as what I've seen reviews wise? No it's just about liveable, however it is very close to the masjid. But for your piece of my... Read more

Was my experience as bad as what I've seen reviews wise? No it's just about liveable, however it is very close to the masjid. But for your piece of my mind and comfort during Umrah please find somewhere else to stay. During hajj season it does get very busy lift wise! Read less

Small space with 4 bed in a 2 room suite. Towel crisis in everydays matter except 1st day. Breakfast (small and narrow choice) as they gives priority to their Indonesian... Read more

Small space with 4 bed in a 2 room suite. Towel crisis in everydays matter except 1st day. Breakfast (small and narrow choice) as they gives priority to their Indonesian guest. But location is good . Read less

My experience at Province Al Sham was very satisfactory, unlike some of the other reviews here. It is located at about 10 minutes walk to the Holy Masjid but you have... Read more

My experience at Province Al Sham was very satisfactory, unlike some of the other reviews here. It is located at about 10 minutes walk to the Holy Masjid but you have to cross a very busy road on the way. The two rooms that I booked were cozy, well maintained and comfortable. Cleanliness can however be a bit improved. The staff was friendly and cooperative during my 2 night stay there. I cannot comment on the quality of their food though since I didn't try it. Read less

I admit the have a good housekeeping and warm front desk counter staff. But their for their food preparation, this hotel about the worst because of the F&B Manager discriminate... Read more

I admit the have a good housekeeping and warm front desk counter staff. But their for their food preparation, this hotel about the worst because of the F&B Manager discriminate and instruct his staff to segregate the meal and food section between Asian and non Asian. As a person who is Asian and working, leaving oversea, bread and butter are our main meal. But our request been deny by their F&B Dept and really humiliated us. The F&B staff even shouted to my friend who also a guest hotel. Because of that I rate this hotel for F&B 2 star only. My advise, please respect your guest. We also human. And kindly educated your staff and management even they have enough "Education". Respect is earn. Please review and revise the way your serve your guest in F&B division. Read less

This was honestly the worst experience ever I couldn't sleep for the 4 nights I spent here. I spent all night feeling itchy. The hygine was atrocious I didn't drink... Read more

This was honestly the worst experience ever I couldn't sleep for the 4 nights I spent here. I spent all night feeling itchy. The hygine was atrocious I didn't drink much liquids or eat much food just so I didn't need to use their bathrooms. My room had no lights just 2 lamps but for some decorative reasons 4 switches that were like the staff, absolutely useless and just for display. And let's not go onto the lifts I walked down 10 floors before my family even got a lift. My room, for a family of 4, had only 1 available socket so we had to charge our phones in turns. Any pictures of the hotel are complete catfish it showed slippers and bathrobes and an ironing board it even said complementary water and kajoors in the lobby but non of that was true. Throughout the 4 nights my room was never cleaned and my sheets and towels were never changed but on my first night they stood and my door yelled room cleaning till I woke up from sleep and asked if I needed water or anything and then proceeded to hoover the hallway bearing in mind it's 11pm. Would not recommend this hotel you're better of sleeping on the streets. Am fully convinced that any good review on this hotel were from the staff looking for a raise. Read less

Stayed here five nights. Not at all a 4 star hotel. I would rather say 2.5 star. Rooms are dark and gloomy with no hot water. Breakfast menue is catered... Read more

Stayed here five nights. Not at all a 4 star hotel. I would rather say 2.5 star. Rooms are dark and gloomy with no hot water. Breakfast menue is catered for Indonesians and breakfast area is small and tight. Only good thing it's close to haram. Read less

Arrived Thursday evening during Ramadan with my wife, mother and 2 young kids. Room was dirty. Bedding hadn't been changed from the previous guests. Only 2 towels despite there being 5... Read more

Arrived Thursday evening during Ramadan with my wife, mother and 2 young kids. Room was dirty. Bedding hadn't been changed from the previous guests. Only 2 towels despite there being 5 of us. No hot water. We had to shower in a friend's room. Next day after asking many times we spoke to the cleaner on our floor. The poor guy was responsible for cleaning the whole floor by himself. He cleaned the room, changed the bedding and gave us toilet roll and towels. For the next 3 days we still had no hot water. They would say someone will come up in 20 minutes, making me wait in the room for hours so I couldn't go the masjid. We were told at one point, "Who needs hot water in this hot weather?" When we would ask for a partial refund or some compensation we would get laughed at. They wouldn't change our room due to availability. They offered us a 3 bed room twice over the 2 days which obviously I refused. When I asked if we could keep this room and have the 3 bed room as well as surely they wouldn't be giving this faulty room to other guests, I got shouted at. Eventually a plumber of some sort sourced a new water heater in the middle of the night and fitted overnight. He was the only one who apologised and understood our situation. The reception staff are rude and useless. The management are even worse. The room itself is outdated with worn out carpet. The fridge is tiny. The windows don't close properly. You have to pester cleaning staff to clean the room. They give you one tiny toilet a roll a day and you have to plead for more. Do not stay at this hotel at any cost. Read less

Very good experience, it's very near by Masjid Al NABWI, the staffs are very friendly rooms are good and it's very cheap hotel in that area. I got a room... Read more

Very good experience, it's very near by Masjid Al NABWI, the staffs are very friendly rooms are good and it's very cheap hotel in that area. I got a room for 150sr after discount and also you can walk in for booking anytime in day or night, other hotels in that area will say you can check in only 2 pm noon. Read less