It’s a nice hotel with good facilities and overall a pleasant atmosphere. But breakfast juices are crap. There were minor problems in bathroom but maintainace team sorted. However, one major... Read more

It’s a nice hotel with good facilities and overall a pleasant atmosphere. But breakfast juices are crap. There were minor problems in bathroom but maintainace team sorted. However, one major issue I noticed is with the management. If you are not Arab, they tend to treat you differently — for example, asking you to sit in a separate seating area, even though we are all paying the same. This kind of behavior felt discriminatory and unfair. I hope the management improves in this regard, because apart from that, it could really be an excellent place for everyone. Read less

Definitely not a 4* hotel and would even struggle to meet 3* standards. The morning breakfast was terrible and the quality of stuff including juices would make you sick!! The... Read more

Definitely not a 4* hotel and would even struggle to meet 3* standards. The morning breakfast was terrible and the quality of stuff including juices would make you sick!! The rooms bathroom had minor issues in all rooms like water leaking out of shower etc Read less

Assalamu Alaykum, Unfortunately, I did not enjoy my stay here. The two biggest issues for me were the food and the cleanliness of the room. The buffet looks endless but has no... Read more

Assalamu Alaykum, Unfortunately, I did not enjoy my stay here. The two biggest issues for me were the food and the cleanliness of the room. The buffet looks endless but has no taste. Even the viennoiseries were disappointing. The elevator works well and is easily accessible, and I noticed that the hotel entrance—though a bit dark—is being cleaned regularly, which gave me some comfort. But the room itself was the biggest letdown. From the first moment I entered, it felt dirty. The carpet was not clean, the air was stuffy, and even the bottles of water had dust on them, showing they had been sitting there for a long time. The closet and chandelier were also dusty and not well maintained. To be fair, the bed was comfortable, and the room was spacious enough for three people. However, the lack of cleanliness overshadowed everything else. For me, this was very disappointing, and I would not want to stay here again. Read less

We are currently staying here, in room 430 and we are very pleased with the service we have received from staff in this hotel. The cleaners are very attentive, the... Read more

We are currently staying here, in room 430 and we are very pleased with the service we have received from staff in this hotel. The cleaners are very attentive, the restaurant area for breakfast has a good variety of food and different food every few days. The room size is good and has everything you need, a hair dryer, towels and bidet. The location is about 10-15 minutes from the haram, depending on how fast you walk but along the way you get to see lots of different shops, which is nice. I am happy with my stay here. Read less

NEVER EVER STAY IN THIS HOTEL. The only hotel in the Emaar group worth staying is Emaar Andalusia. The rest are not trustworthy. I am inclined to give a one star... Read more

NEVER EVER STAY IN THIS HOTEL. The only hotel in the Emaar group worth staying is Emaar Andalusia. The rest are not trustworthy. I am inclined to give a one star review right at the time of check in. There are two towers of the hotel and only one deals with the online check in. In the reception there are four check in counters out of which two are unattended. The two functional counters are taking one hour per customer literally. There is a big cue but two counters are unattended and the two functioning are extremely extremely slow. Their computer software seems to be stuck. The deputy manager is relaxing on his computer and is rarely helping people. The hotel does not seem to have the physical availability of already booked hotel. The customers have to wait for very long in the check in lounge sometimes along with their children. Waiting time for an average customer is two hours. There were times when there was only one receptionist as the other one went out for fresh air for a very long time. Pathetic service. The hotel needs to be closed. Only one receptionist dealing with the long cue of customers and taking phone calls. No other person at the reception desk. The lifts are highly unsafe and dangerous. No sensors. Your hand can be squished if you squeeze in. The rooms are extremely small with no double beds. Not recommended to anyone. Read less

I recently stayed at the Emaar Grand Hotel in Mecca, booking a room advertised for five people. Unfortunately, my experience was extremely disappointing, and I cannot recommend this hotel to... Read more

I recently stayed at the Emaar Grand Hotel in Mecca, booking a room advertised for five people. Unfortunately, my experience was extremely disappointing, and I cannot recommend this hotel to anyone, especially larger groups. The room itself was incredibly tight for five beds. We were practically on top of each other, and there was barely any space to move around or store our belongings comfortably. This lack of space made our stay very uncomfortable and frankly, quite stressful. Beyond the cramped quarters, the room service was also severely lacking. On multiple occasions, we tried to contact room service, but the phone simply went unanswered. This made it impossible to request basic necessities or address any issues we had. Considering the high price we paid for this hotel, the level of service and the size of the room were completely unacceptable. It felt like we were significantly overcharged for a very poor experience. If you are planning a trip to Mecca and require accommodation for more than a couple of people, I strongly advise you to look elsewhere. The Emaar Grand Hotel's cramped rooms and unreliable service are not worth the money or the frustration. Save yourself the disappointment and book a different hotel. Read less

The only nice thing about the hotel is its interior. The hotel facilities were rubbish. The shower cubicle wouldn’t close properly and the water would wet the whole floor in... Read more

The only nice thing about the hotel is its interior. The hotel facilities were rubbish. The shower cubicle wouldn’t close properly and the water would wet the whole floor in the bathroom. The hair dryer in the bathroom has such low power that it will take you an hour to dry your long hair with it. The bathroom plumbing was horrific, whenever you run water you can smell of the gutter. The room ventilation system seems like it hasn’t been cleaned in years and would definitely make you sick! The place just looks fancy from the interior used but has little to no facilities available. Breakfast was super bland and basic. Didn’t enjoy it at all. Read less

For a 4 star hotel, service was really poor. Consider distance from Haram as well, as it takes about 20 mins from hotel to gate 79 for example. Breakfast was good as... Read more

For a 4 star hotel, service was really poor. Consider distance from Haram as well, as it takes about 20 mins from hotel to gate 79 for example. Breakfast was good as we had breakfast included in our booking I'll consider other options (distance from Haram and room service), before booking it again. Read less

Rooms are tight, 4 person bedroom. Service you have asked to get towels,and tip them. The sheets were not charged in total stay of nights. Nice hotel, plenty of... Read more

Rooms are tight, 4 person bedroom. Service you have asked to get towels,and tip them. The sheets were not charged in total stay of nights. Nice hotel, plenty of lifts. Tra coffee in room with kettle. Plenty of food shops and clothing near bye. Walk to kabab sharif is about 15 minutes. Read less

I am currently staying here and as I am writing this review i’m waiting for maintenance to come because my room power keeps stopping. We have only been here for... Read more

I am currently staying here and as I am writing this review i’m waiting for maintenance to come because my room power keeps stopping. We have only been here for two days tonight being the third and i am just honestly so ready to go home, which is upsetting. 1) the rooms are decent sized, as far as i know. our room was for three people so there were three beds. Very standard. However, the windows are broken and you can hear EVERYTHING outside. 2) the toilet smells and is always 24/7 hot. It’s very tight and cramped. and once again like every other review we were only given two towels despite being three people. Normally hotels i’ve been to you get at least two towels per person the second one being a smaller towel??! 3) THE LIFTS. If you want clarity and a peace of mind please don’t even consider booking here! There are so many lifts but there are WAYY MORE people. You can wait for the lift for almost 1 HOUR 4) Lastly the distance. It’s not worth your money it’s a long walk and isn’t “5 minutes”! All in all i definitely will not be staying here the only bonus points is the staff excluding reception! Read less

The location is about 7-8 mkns walks from the entrance of haram gate 79 . The hotel itself looks very presentable but rooms are very dated and need refurbishment. Frontbif... Read more

The location is about 7-8 mkns walks from the entrance of haram gate 79 . The hotel itself looks very presentable but rooms are very dated and need refurbishment. Frontbif house need better Customer service skills especially the lady at reception who when posed with a problem seems to uses gestures and arrogance as her way to deal with issues. The gentlemen and the service guys are very helpful and pleasant. Having stayed for a few days with several problems and then room changes this seemed to be common as many other guests had the same issue and same broken promises. For a hotel with ample rooms it seemed like they just couldn't be bothered. Broken telephones broken lights , lack of facilities and 1 iron to use amongst the hundreds of rooms and you won't get one for 3 days and even then you only can use for 1 hr, constant trips to reception but all broken false promises. The good things about the place is it is value for money and you could see that once upon a time it was 5 star but now pushing 3 stars. The location is on Ibrahim al khalil St with plenty of food and shopping available nearby. Read less

Alhamdulillah We arrived on the 24th July 2023 from Malaysia. The lady reception is really nice and polite. She makes the check in process really straight foward and fast for... Read more

Alhamdulillah We arrived on the 24th July 2023 from Malaysia. The lady reception is really nice and polite. She makes the check in process really straight foward and fast for me and my father. May Allah ease her life. The breakfast is good. The hotel is around 10-12 minutes to Haram. Room is big and toilet is clean.Aircond is superb. Wifi also very fast. Im grateful to found this hotel even is not like the nearest or higher star to masjid.. Its still a good and clean room. Also theres a lot of shop/food along the way to hotel from masjid. So you wont be feel like walking far. InsyaAllah will come back. Read less

To be honest when I read the reviews of this hotel I had a different image in my head. But my stay proved the reviews wrong. It was a lovely... Read more

To be honest when I read the reviews of this hotel I had a different image in my head. But my stay proved the reviews wrong. It was a lovely hotel. House keeping were 5 ⭐️. Always helpful, gave everything i needed. Cleaned the room when I asked. Like I said housekeeping were just GREAT. The location of the hotel was in the BEST place. Everything in my convenience and the best thing was that it was just a 10min walk to haram shareef. I will give it 5/5 Read less

Terrible service and hotel management. Booked a 4 persons room, it was terrible as the beds were laid out in a very awkward position that left no other space in the... Read more

Terrible service and hotel management. Booked a 4 persons room, it was terrible as the beds were laid out in a very awkward position that left no other space in the hotel room, we barely had enough space to open our suitcases. The hotel management in general is poor, they don't clean the rooms properly. Everytime we ask for water bottles they either only give 2 or don't give any. We had a minor incident where we needed to check the CCTV footage for our floor, it took 3 days for us to finally get somewhere with this. Hotel manager is rude and walked off as we were speaking to him. The reception staff again is incompetent and does not seem to care about anything. The switches are really strange as the sockets are connected to the lights in the room, everytime u want to charge your phone etc u have to keep the light on which is really really strange. The only thing that was decent was the food. Breakfast and dinner items are always fresh and they change the dishes they make quite often . The tables are cleaned frequently and food gets replenished every time it finishes. Read less

It was quite far from Haram, a good 15mins walk. Bathroom had mould and coffee area had sugar and dust all over. When we request to clean the room, everything was... Read more

It was quite far from Haram, a good 15mins walk. Bathroom had mould and coffee area had sugar and dust all over. When we request to clean the room, everything was still there. Receptionist lady at the Restaurant upstairs on Thursday 23rd February 2023 during dinner time was so rude. She doesn’t have basic manners. I asked nicely if they can heat my kids food, instead of refusing nicely, she pointed me to the door in front of everyone. SO RUDE! Read less

Absolutely awful..!! Worst hotel ever. Starting from reception service to room conditions, everything was way below standard. I can't believe they are rated as 5 star. Totally scammed!! Please... Read more

Absolutely awful..!! Worst hotel ever. Starting from reception service to room conditions, everything was way below standard. I can't believe they are rated as 5 star. Totally scammed!! Please don't waste your valuable money. Toilets are so dirty that we had to shift to another room but again no better! Overall, very very poor. Customer service was unacceptable. Also there is no WIFI connection only accessible in ground floor but no access in rooms, the food is quite acceptable Will never recommend this.... Read less

Room was not carpeted, sockets were not working or the socket was linked with the table lamp so you don't have option to keep your mobile on charge while you... Read more

Room was not carpeted, sockets were not working or the socket was linked with the table lamp so you don't have option to keep your mobile on charge while you want to keep the table lamp off. Bathroom was not in good condition as most of the time water wasn't flowing out and was gathering in the Bathroom. Staff and services and parking facilities are nice Read less

This is a very good hotel compared to the other hotels in the vicinity. It’s located in Ibrahim Al Khalil street, about 1 Km walk from the Haram (about 15-20... Read more

This is a very good hotel compared to the other hotels in the vicinity. It’s located in Ibrahim Al Khalil street, about 1 Km walk from the Haram (about 15-20 minutes walk depending on your speed). I have booked a quad room. It was spacious, clean and doesn’t smell. It had street view, from the 8th floor, beds and linen were clean, bathroom was well maintained and clean. The room is spacious enough for the needs, there is a kettle and facility to make coffee, and there is a small fridge. Electronic card keys work fine with no issues. There is a small wardrobe / hanger for clothes. The single beds and mattresses are comfortable. I would give this room / hotel an overall rating of 8/10. The reception staff are friendly and helpful. Check in was almost seamless with no issues. It did take few minutes longer to check in more than necessary, but compared to other hotels in the region and previous experiences, it was really good. Read less

There is two hotel towers we were in tower A so I don't know about tower B. From the outside, lobby restaurant tower A was 4 star but the... Read more

There is two hotel towers we were in tower A so I don't know about tower B. From the outside, lobby restaurant tower A was 4 star but the room was a little 3 star - no carpet and the bathroom was not as modern for 4 star rating. Also there was no WiFi connection in the room even though we were 4 floors up - only in the lobby could you get a better connection. Breakfast buffet was good. Read less

Good decent hotel. Stayed here with 4 kids in very busy December season. Their facilities are of 4-star Hotel. Room service was excellent guys were there every day offering to clean our... Read more

Good decent hotel. Stayed here with 4 kids in very busy December season. Their facilities are of 4-star Hotel. Room service was excellent guys were there every day offering to clean our room. Lifts are not too busy. The Guys in reception are not very helpful and can be better with their customer service attitude It's a 10-minute straight walk to harm. No uphill or downhill. So was comfortable for kids to walk. They have a separate floor for a restaurant which we didn't use. Floor for Parking and a floor for Prayer hall. Read less

Disappointing Housekeeping Overshadows an Otherwise Decent Budget Stay: My family stayed at Artal International Hotel for 7 nights in August. Based on the photos on Booking.com, we expected a modern, well-maintained... Read more

Disappointing Housekeeping Overshadows an Otherwise Decent Budget Stay: My family stayed at Artal International Hotel for 7 nights in August. Based on the photos on Booking.com, we expected a modern, well-maintained hotel—especially considering the competitive pricing compared to other properties near the Prophet’s Mosque. Unfortunately, the reality didn’t match the presentation. The hotel itself is clearly outdated. While the facilities are functional, they fall short of the expectations set by the online images. That said, for the price point, the accommodation is passable—if you're prepared to lower your standards. However, the most unacceptable aspect of our stay was the housekeeping. We were on the 13th floor, and not once during our entire week did a housekeeper show up. Despite direct communication with staff, the room was never cleaned. This level of neglect is simply inexcusable and reflects poorly on the hotel's management and service standards. Aside from the housekeeping issue and lifts (they tend to stop on every floor during rush times) the hotel is tolerable for budget-conscious travelers. You do eventually adjust to the environment, but guests should be aware that basic services may not be reliably provided. Read less

I stayed for one night and everything was fine, but I have a few comments: 1. The bathroom was okay, but the shower area was too small. While bathing, water spills... Read more

I stayed for one night and everything was fine, but I have a few comments: 1. The bathroom was okay, but the shower area was too small. While bathing, water spills out into the rest of the bathroom, and there was no wiper provided to clean the floor. 2. Usually, hotels of this category provide room slippers, but unfortunately, they didn't. So it's better to bring your own slippers for using the bathroom. 3. There was a continuous beep sound in the room, which made sleeping and resting a bit uncomfortable. I think it was coming from the smoke detector. Overall, the staff behavior was excellent, especially at the reception. They treated guests very well — that part I really appreciated. 👍 Read less

Everything is good. Location is very good near Masjid e Nabvi. But washroom is not so clean. For room service they knocked the door while family was sleeping. We already... Read more

Everything is good. Location is very good near Masjid e Nabvi. But washroom is not so clean. For room service they knocked the door while family was sleeping. We already said on counter that when we need we’ll call. But he knocked & tried to open the door with his card. That was ridiculous. Otherwise everything is well & fine. Read less

Very Disappointing Stay – Would Not Recommend I rarely write negative reviews, but our experience at Artal International Hotel in Medina was deeply disappointing and needs to be shared. The overall condition... Read more

Very Disappointing Stay – Would Not Recommend I rarely write negative reviews, but our experience at Artal International Hotel in Medina was deeply disappointing and needs to be shared. The overall condition of the hotel was shockingly poor. From the moment we entered, it was clear that cleanliness was not a priority—the rooms were dusty, the bathrooms were dirty, and basic housekeeping seemed completely neglected. The fans didn’t work, and the air circulation in the rooms was awful, making the stay extremely uncomfortable, especially in the Medina heat. To make matters worse, the staff were rude and unhelpful. Any request was met with indifference or outright attitude, and it felt like we were inconveniencing them just by asking for basic things that should have been provided in the first place. It’s sad to say, but the hotel is in an unacceptable state, and I cannot recommend it to anyone. If you’re looking for a peaceful and clean stay in Medina, I strongly suggest looking elsewhere. Read less

This hotel was a terrible experience. The rooms and restrooms were very dirty and not properly cleaned. Customer service was unprofessional – the staff had a hard time communicating in... Read more

This hotel was a terrible experience. The rooms and restrooms were very dirty and not properly cleaned. Customer service was unprofessional – the staff had a hard time communicating in English and were often rude. Although the listing says there’s a restaurant, there isn’t one. On top of that, I experienced racist behavior from some of the staff, which is completely unacceptable. There are many other hotels available at this price that offer much better service and cleanliness. I will never stay here again and I do not recommend it to anyone Read less

Currently at her for hajj and it has been amazing. Came here with a small group of 6 people including me. The hotel has a buffet for breakfast and the... Read more

Currently at her for hajj and it has been amazing. Came here with a small group of 6 people including me. The hotel has a buffet for breakfast and the food is delicious. Amazing value for money and I leave today for hajj. Read less

We stayed at Artal international hotel, Madina between 13th to 20th April. Ahmed, who was at the reception is a very helpful and courteous person. The rooms are spacious, with hot water... Read more

We stayed at Artal international hotel, Madina between 13th to 20th April. Ahmed, who was at the reception is a very helpful and courteous person. The rooms are spacious, with hot water round the clock. The location of hotel is good and walking distance, basically 2 lanes away from gate number 338 which is woman's prayer area. There are many gift shops, and minimarkets, restaurants around, including MacDonald and starbucks. There is a book stall DareZamann near gate 338.It has some good books on Islam, however Quran is expensive( which we did not buy). The jaynamaz is costly in madina I think, I found Mecca cheaper ( however I may be wrong). There is a wholesale market for dates and spices called Sabzi mandi.I would suggest this.It costs 15 riyals by taxi. There is a Jarir book store near masjide qiblatain mosque. Bought some books ( though not the Quran, as it was expensive) I think it is a good hotel for that price. Don't expect great service from the hotel, it's location is the usp for the price. We had booked through tour, so food and laundry was included in package.There are many laundry shops nearby, for direct booking.They accept agoda and expedia. Try bargaining for hop_in cabs and local shops, as first quote is higher. Do visit Badr for ziyarat.A bus ride per person is 30 sar in a tour bus.it is 170 kms away, but totally worth it. May Allah bless you and grant you your prayers.Inshallah and Ameen. Do remember me in your prayers. Read less

Very good location as it is close the main gate of the Masjid and has access to lots of food places. Only issue with the hotel is the room service. We... Read more

Very good location as it is close the main gate of the Masjid and has access to lots of food places. Only issue with the hotel is the room service. We have been here for 7 nights now (looking to stay 9 nights) and have gotten our room cleaned only twice. The only reason I can think of why we might not be getting it cleaned often is due to not tipping the cleaners enough, or maybe it’s the hotel in general. We have asked the people at the desk many times, the only thing they can do is promise they’ll clean it tomorrow. However, would still recommend for those that are not too fussed about little bits of dirt in the bathroom and bedroom. Make sure to ask the cleaners you may see on the floor of the hotel for bath towels should they need changing. Read less

The customer service is the worst. We entered the hotel yesterday and since then we have been asking to get the room changed because the bathroom is pathetic. The door... Read more

The customer service is the worst. We entered the hotel yesterday and since then we have been asking to get the room changed because the bathroom is pathetic. The door was not opening from the inside, the sink is dripping water and the shower is also draining water out in the entire washroom. The toilet lid is broken. We have been trying to get the issues fixed but the service is pathetic. We are here to pray, not to spend all the time in fixing these issues. We cannot even make wuzu in the dirty washroom. The receptionist is not willing to change the room even when there is availability. The only good thing is the location which other hotels have too. this was an expensive hotel with the most pathetic experience. This is also a 3 bed room which is given to us as 4 bed room. Which makes it so congested that we can't even walk Read less