In Mecca and Madina there is a common problem that in every room they don't keep any spare space to move or seats or baggage. And there is another problem... Read more

In Mecca and Madina there is a common problem that in every room they don't keep any spare space to move or seats or baggage. And there is another problem that the hospitality system or management is not fully cooperative. You won't get the proper service in almost every hotel. Room service will not be available until you call them several times. Reception will not give you the proper information. But we all go there only to perform Umrah and that's why we considered them. Before you visit Mecca and Madina you have to keep within mind it in every room they will arrange the beds as per the space. Read less

The manager is not helpful or kind at all. He said our rooms would be cleaned after three days and it was never cleaned. I asked for towels everyday and... Read more

The manager is not helpful or kind at all. He said our rooms would be cleaned after three days and it was never cleaned. I asked for towels everyday and they never gave one, me and my wife had to share one the entire two weeks. The staff were rude as well.The bathroom had no hook and the room was tiny. Never vacationed in a hotel this horrible, would not recommend. Read less

It was the worst hotel I’ve stayed in! The hotel staff were very rude and arrogant. They never clean the room or change the bedding’s. We gave them our towels... Read more

It was the worst hotel I’ve stayed in! The hotel staff were very rude and arrogant. They never clean the room or change the bedding’s. We gave them our towels for cleaning but it never came back to us. I will not go back there again Read less

Clean rooms but never came to change the sheets unless specifically requested..and even then asked for 'bakhshish'. No food or restaurant at hotel...outside catering was not nice at all...15 to... Read more

Clean rooms but never came to change the sheets unless specifically requested..and even then asked for 'bakhshish'. No food or restaurant at hotel...outside catering was not nice at all...15 to 20 min walk from haram... Read less

Got the room booked through booking.com. It’s mentioned in details that it had free parking. Once I reached hotel the watchman guided for the parking out side the hotel selecting... Read more

Got the room booked through booking.com. It’s mentioned in details that it had free parking. Once I reached hotel the watchman guided for the parking out side the hotel selecting as reserved parking but after 2 hrs I got penalty for wrong parking from traffic police. Once I told receptionist about the incident… his reply was “we are not responsible for what the watchman says because they are from some other company”. Totally disrespectful hotel receptionist…. Dnt trust them…. They dnt have reserved booking. I had to forcefully park my car about 1.5km away in a nearby parking zone Read less

Positives: Decent location which is close the Haram and amenities. Excellent room service by Yousuf on the 11th floor. Always smiling, very approachable and quick to respond. Better ifs: food in the restaurant... Read more

Positives: Decent location which is close the Haram and amenities. Excellent room service by Yousuf on the 11th floor. Always smiling, very approachable and quick to respond. Better ifs: food in the restaurant was kept warm by using burners and lids..quick win. Read less

Good location with around 3-4 walk from Mosque gate ..... Rooms were mostly clean however better hygiene is to be maintained in the bathroom / shower area. Anemities like working water... Read more

Good location with around 3-4 walk from Mosque gate ..... Rooms were mostly clean however better hygiene is to be maintained in the bathroom / shower area. Anemities like working water cattle with tea bags and whitener should be present without calling room service. If the room rate is lowered by around 20% stay at this outlet becomes a good bargain Read less

I really enjoyed my stay at the hotel. It was conveniently located near the mosque, and the room service was excellent. I especially want to give a shout-out to Yousef—he... Read more

I really enjoyed my stay at the hotel. It was conveniently located near the mosque, and the room service was excellent. I especially want to give a shout-out to Yousef—he made sure my room was always clean and that I had everything I needed. His attention to detail and kindness truly stood out. Read less

Overall, my stay was disappointing. The parking situation was frustrating, with no designated spaces and too much congestion. The toilets lacked exhaust ventilation, leading to an unpleasant smell in both... Read more

Overall, my stay was disappointing. The parking situation was frustrating, with no designated spaces and too much congestion. The toilets lacked exhaust ventilation, leading to an unpleasant smell in both the washrooms and rooms. Additionally, there was no support when I called at reception especially at night – it felt like no one cared to assist. The reception staff were rude and unwelcoming, and I was not allowed to explore all the breakfast options, which felt like a lack of hospitality. Based on my experience, I wouldn’t rate this hotel as a 4-star. The lack of customer care and the overall condition of the place were major letdowns. Read less

The very best hotel near "Al Masjid an Nabawi". It takes only ten minutes walking to reach Nabawi. The hotel is very comfortable to stay. We stayed three nights and... Read more

The very best hotel near "Al Masjid an Nabawi". It takes only ten minutes walking to reach Nabawi. The hotel is very comfortable to stay. We stayed three nights and enjoyed our time. It is very clean. All the staffs are very my dear and fraiendly. And food is so very good, tasty. Everthing is awesome....May Allah bless. Read less

I gave it two star because of the location only (its very near to haram) other wise the hotel is very poor and doesn't deserve 2 star hotel. Room and bathroom... Read more

I gave it two star because of the location only (its very near to haram) other wise the hotel is very poor and doesn't deserve 2 star hotel. Room and bathroom weren't cleaned properly and beds were not comfortable beside there was no chair to set inside the room or in the lobby. I wonder how could it classifieds a 4 star hotel ?? Read less

If there is 0 stars reveiw, I would gladly give it. After checking in, we stayed without hot water for 7 hours. 2 technicians came to the room and eventually... Read more

If there is 0 stars reveiw, I would gladly give it. After checking in, we stayed without hot water for 7 hours. 2 technicians came to the room and eventually said they can't fix it today wait till the morning! The reception guy made it look like they are doing me a favour by changing my room after 1 AM. I had to go into 3 different rooms with room service guy to check personally that the room has hot water! Read less

Worst place possible, Everything more or less. Absolutely worse, smelling entrance, reception to begin leads to damaged elevators. This is just a location that you pay for, and you can... Read more

Worst place possible, Everything more or less. Absolutely worse, smelling entrance, reception to begin leads to damaged elevators. This is just a location that you pay for, and you can get a hundred times better hotels and facilities elsewhere. Begin with the room, was given a birdcage apparently for triple room. They didn't even bother to take our the 3rd bed and instead tuck it under our bed which had it pointed out and would hit your leg everytime. Requested to take it out but was ignored. The washroom is possibly worse, the shower head was broken so the water would randomly flow, the toilet bidet head didn't work 4/5 times u press it.. the sinks are completely damaged. My wife got hurt on her head in the sink and we called the reception and requesting for first aid kit and they simply replied, they didn't have it and couldn't bother anything else, I had to take her to the nearby hospital. I've stayed in a better 2* hotel than this filthy place that they charge abhorrent amount. We stayed for 3 nights with 3 rooms.. we didn't have a choice and tried to ignore it mostly because we were out of the hotel most of the time, busy in our prayers. Will never recommend unless you have no other choice. Read less

Best part of this hotel is the location and proximity to the masjid al nabawi. The rooms were not clean, lots of stains on the sheets. Room service was very basic... Read more

Best part of this hotel is the location and proximity to the masjid al nabawi. The rooms were not clean, lots of stains on the sheets. Room service was very basic and often no towels/toilet paper was provided. Overall, I would not stay here again. Read less

If there was a 0 star review, I would give this hotel 0 stars. The service is so bad even people are discriminated when eating at this hotel, we just... Read more

If there was a 0 star review, I would give this hotel 0 stars. The service is so bad even people are discriminated when eating at this hotel, we just got food like trash here and the employees were very rude when we complained they just told us to be patient when they were just lazy to refill the food. Better upgrade your hotel or just close it. Read less

We had two rooms booked, we requested a double bed as we have a infant but they didn’t accommodate for this. Rooms were cramped with just the beds and side table.... Read more

We had two rooms booked, we requested a double bed as we have a infant but they didn’t accommodate for this. Rooms were cramped with just the beds and side table. Bathroom was small and in need of renovation. Rooms had a smell of glue used in furniture. The wardrobes doors won’t slide. Our room had a kettle but only socket to put it was either on the floor or by removing our lamp switch. We couldn’t use either due to infant, complained then changed rooms so we could use a kettle. One of the socket was faulty, when we plugged in it started causing short circuit. Rooms were not clean ! Cups were dirty! Dust everywhere ! Asked housekeeping to clean the next day and after several requests a guy came and asked what needed to be done ! It was utterly poor service. They folded dirty used towels that were on the floor and put them back on the counter. We knew this as they had blood in them. Because of them we almost missed our flight. It took them 40 minutes with 4 calls and 2 visits to reception to get our luggage down from 2 rooms. It was a very unpleasant stay, would NOT recommend this hotel. There are plenty of hotels next to this which are similarly priced or even better with better standards. Only positive was the location and the guy who helped us move rooms. Caused a lot of tension to our trip. Read less

The hotel is so so. Room is quite big and very close to Haram (only a block away) but the water heater does not work properly and room seems old.... Read more

The hotel is so so. Room is quite big and very close to Haram (only a block away) but the water heater does not work properly and room seems old. However, services are good. Overall 7/10 🙏🏻 Read less

Small room with 4 single bed. Housekeeping need an improvement. After one day stay, we realised that lots of stuff below our bed. Empty can, old cloth, used tissue etc... The... Read more

Small room with 4 single bed. Housekeeping need an improvement. After one day stay, we realised that lots of stuff below our bed. Empty can, old cloth, used tissue etc... The floor is sticky, Food serve was way tooo spicy.. everything spicy. Not worth taking full board, better just go for room only. Read less

The room is packed and lacks spaces, but I enjoy the bed and bathroom. Because the hotel is only to rest, while the main activity is mainly at Masjid Nabawi,... Read more

The room is packed and lacks spaces, but I enjoy the bed and bathroom. Because the hotel is only to rest, while the main activity is mainly at Masjid Nabawi, it is enough. The food is good and they are never out of stock. Employees are doing hard work to ensure the service! Read less

Worth the price compared to other hotels. Hardly 5 to 7 mins walk to masjid. Close to ladies gate number 16. Facilities are quite decent. The staff is flexible on... Read more

Worth the price compared to other hotels. Hardly 5 to 7 mins walk to masjid. Close to ladies gate number 16. Facilities are quite decent. The staff is flexible on early check in (8:00 am ) and late check out (4:00 pm ) timings. Highly suggest to book with them Read less