I had an amazing experience thanks to the incredible staff at the restaurant. I want to especially highlight Simon and Kisul – they were both extremely friendly, helpful, and professional.... Read more

I had an amazing experience thanks to the incredible staff at the restaurant. I want to especially highlight Simon and Kisul – they were both extremely friendly, helpful, and professional. Their kindness and attention to detail made our dining experience truly memorable. They went above and beyond to make sure we were comfortable and happy. Thank you so much, Simon and Kisul – you truly deserve 5 stars and more! Read less

Very good choice for Hajj & Umrah trips as location of this hotel is close to Haram and even in future when third Saudi expansion finishes , this hotel will... Read more

Very good choice for Hajj & Umrah trips as location of this hotel is close to Haram and even in future when third Saudi expansion finishes , this hotel will be on one of new entrances to Haram. Very helpful & supportive staff from various departments. Very good restaurants & food. Very good rooms and housekeeping. I would like to thank everyone of staff and especially Daloar Hosen from housekeeping as I interacted with him on daily basis for keeping our room clean & tidy. Read less

My wife and I recently enjoyed an exceptional stay at your hotel during our Umrah pilgrimage. The service was excellent, and the staff, particularly Ibrahim (bellboy) and the receptionist,... Read more

My wife and I recently enjoyed an exceptional stay at your hotel during our Umrah pilgrimage. The service was excellent, and the staff, particularly Ibrahim (bellboy) and the receptionist, were exceptionally professional and courteous. We highly recommend your hotel and give it a 10/10 rating. We look forward to returning in the future. Read less

We booked this hotel for me and family (12 of us). Its a 5min walk to the haraam. The service was excellent and the rooms were super clean, they would... Read more

We booked this hotel for me and family (12 of us). Its a 5min walk to the haraam. The service was excellent and the rooms were super clean, they would clean it every day or whenever you ask them to. They are professional and kind. Always holding the doors and greeting you. They even open lifts for you! I would recommend this hotel with my eyes closed. Thank you so much, I would definitely book again in the future in sha Allah ☺️ Read less

Outstanding Service at the Chocolate Lounge!! I had a wonderful experience at the Chocolate Lounge in the Sheraton Makkah Jabal Al Kaaba Hotel, thanks to Abdul Majeed. His customer service was... Read more

Outstanding Service at the Chocolate Lounge!! I had a wonderful experience at the Chocolate Lounge in the Sheraton Makkah Jabal Al Kaaba Hotel, thanks to Abdul Majeed. His customer service was exceptional. He went above and beyond to help us arrange our transportation from Makkah to Marina, making everything seamless and stress-free. The food and drinks were equally impressive! The tea and coffee were fantastic, and the croissants and pastries were a true delight. If you’re in Makkah, don’t miss out on this gem! Highly recommended for both the service and the delicious treats! Read less

I stayed here for 16 days and the service is beyond 5 star. Everything from the reception, to housekeeping, the team at the Lounge on floor 12 ( Nashwa,... Read more

I stayed here for 16 days and the service is beyond 5 star. Everything from the reception, to housekeeping, the team at the Lounge on floor 12 ( Nashwa, Amr and team) went over and beyond with outstanding service. I felt more than at home. A special thanks to Loujain and the duty manager I spoke to for accommodating my stay and doing everything they could to make it worth while. It is close to the haram( 5-10 min). I will definitely recommend this hotel and would love to come back, Insha'Allah. جزاكم الله خيرا على كل شيء Read less

The Sheraton Makkah Jabal Al Kaaba Hotel is a 5-star hotel located in the heart of Mecca, Saudi Arabia. It is within walking distance of the Grand Mosque and the... Read more

The Sheraton Makkah Jabal Al Kaaba Hotel is a 5-star hotel located in the heart of Mecca, Saudi Arabia. It is within walking distance of the Grand Mosque and the Kaaba, making it a convenient choice for pilgrims and tourists. The hotel has a modern design and offers a variety of amenities, including: Spacious rooms with stunning views of the Grand Mosque Two restaurants, a coffee shop, and a rooftop bar A fitness center, a swimming pool, and a spa A business center and a meeting room 24-hour room service The staff at the Sheraton Makkah are friendly and helpful, and they are always willing to go the extra mile to make sure that guests have a pleasant stay. The hotel is also well-maintained and clean, and the facilities are in excellent condition. Overall, the Sheraton Makkah is a great choice for travelers who are looking for a luxurious and convenient hotel in Mecca. Here are some pros and cons of the Sheraton Makkah: Pros: Convenient location Spacious rooms Stunning views of the Grand Mosque Excellent service Well-maintained facilities Cons: Can be crowded during peak seasons Prices can be high Some rooms can be noisy Overall, the Sheraton Makkah is a great choice for travelers who are looking for a luxurious and convenient hotel in Mecca. The hotel is well-located, has spacious rooms with stunning views, and offers excellent service. However, it can be crowded during peak seasons and prices can be high. Here are some tips for staying at the Sheraton Makkah: Book your stay in advance: The hotel is very popular, so it is best to book your stay in advance, especially if you are traveling during peak seasons. Request a room with a view: The rooms with views of the Grand Mosque are in high demand, so it is best to request one when you book your stay. Be prepared for crowds: The hotel can be crowded during peak seasons, so be prepared for long lines at the restaurants and the spa. Bring a water bottle: The hotel does not provide free water bottles, so it is best to bring your own. Wear comfortable shoes: You will be doing a lot of walking around the hotel and the Grand Mosque, so it is best to wear comfortable shoes. I hope this helps! Read less

Everything was perfect and I must say it exceeded all my expectations. From the moment I arrived at the property, the attentive staff greeted me with warm, friendly smiles. Big... Read more

Everything was perfect and I must say it exceeded all my expectations. From the moment I arrived at the property, the attentive staff greeted me with warm, friendly smiles. Big thanks to all of them especially: Rageh Abdullah, Security Supervisor, Mehdi Al Hudhali and all the wonderful restaurant staff. The hotel's proximity to the Haram made its location really excellent for me. In addition, the presence of a bridge connecting the hotel to the new expansion of the campus increased the factor of convenience and ease of access. Read less

Service in this hotel was great. The staff at the reception, the cleaning staff, and the breakfast staff were all incredibly friendly. The room was great. Everything was always cleaned,... Read more

Service in this hotel was great. The staff at the reception, the cleaning staff, and the breakfast staff were all incredibly friendly. The room was great. Everything was always cleaned, fully stocked. Breakfast was great. Location was great. Nothing negative. Due to construction, the bridge that leads directly to the masjid is closed. It would be unfair to fault the hotel for this, but the detour is a little lengthy and should be noted. Read less

Please be careful.... At the Time of check in they are too much friendly and good they do everything for you and when you check out from there even... Read more

Please be careful.... At the Time of check in they are too much friendly and good they do everything for you and when you check out from there even they not pick up your luggage from Room to taxi.... Worst experience and rubbish Read less

What a great place near to Haram , may be only place which has large suites , washing machine , kitchen microwave , it’s like living in your own home... Read more

What a great place near to Haram , may be only place which has large suites , washing machine , kitchen microwave , it’s like living in your own home and Praying At Haram , this is very unique hotel , great manager Mr Ali zahrani , a young energetic Young guy always on your service , he made our stay and now our perminent place Insha Allah for future visits , who will update your room and also great breakfast and what a dinner ( compliments to the chef , excellent Fish and mixed Grill, ) full recommendations , sound proof rooms and great staff to look after you ! Read less

I will start with the hotel staff. They are the most welcoming I have ever experienced in my history of traveling. They are always keen to help, always smile and... Read more

I will start with the hotel staff. They are the most welcoming I have ever experienced in my history of traveling. They are always keen to help, always smile and are always ready to step an extra mile. The location of the hotel is in a walking distance to the Haram. You need to make sure to leave a bit early because the area is super crowded. The breakfast is decent but I would love to see more healthy choices. The rooms are super clean and as expected from Sheraton. Read less

This hotel is beyond amazing! Every single person from the staff gave us the best experience, beyond helpful, beautiful, and sooo clean! Whenever we called or asked for ANYTHING, ... Read more

This hotel is beyond amazing! Every single person from the staff gave us the best experience, beyond helpful, beautiful, and sooo clean! Whenever we called or asked for ANYTHING, it was delivered to us with in minutes! They even helped us book tickets for the fast train. I will definitely miss this place and everyone in there. Thank you again everyone!!!!! Read less

Excellent service from the staff. Ali Alzahrani at the front desk very helpful and amazing in his customer service. House keeping was great as well. My stay was very pleasant... Read more

Excellent service from the staff. Ali Alzahrani at the front desk very helpful and amazing in his customer service. House keeping was great as well. My stay was very pleasant and easy. Thank you to the entire team of Sheraton Makkah. Thank you Ali for giving us the best experience. Read less

Excellent service. Mr Khalid at the front desk was very helpful and assisted us greatly. House keeping was great as well. Our stay was very pleasant and memorable. Staff was... Read more

Excellent service. Mr Khalid at the front desk was very helpful and assisted us greatly. House keeping was great as well. Our stay was very pleasant and memorable. Staff was very friendly & polite and the services were prompt. Thank you to the entire team of Sheraton Makkah. Special thank you to Mr Khalid for giving us the best experience (jazaakallaahu Khairan). Read less

Modern and comfortable hotel with plenty of elevators so you don't have to wait long even during busy periods. Breakfast was good. We had breakfast at the back up restaurant... Read more

Modern and comfortable hotel with plenty of elevators so you don't have to wait long even during busy periods. Breakfast was good. We had breakfast at the back up restaurant on 2 out of 3 days when the main one was full. Both were almost the same except filter coffee was a bit slow to be refilled. Special thanks to our 11th floor housekeeper Mr Saju who was kind and helpful. The connecting bridge was not operational. Walking back to the hotel requires negotiating a steep path at the end. Read less

Beautiful hotel with lovely rooms. The room keepers are lovely and very accommodating. The staff at the restaurant are so lovely. However, the management is quite poor. One of our... Read more

Beautiful hotel with lovely rooms. The room keepers are lovely and very accommodating. The staff at the restaurant are so lovely. However, the management is quite poor. One of our bags were torn when checking in and the management didn't seem to give concern to it, he was constantly going back and forth with different employees. Very disappointed. Read less

Good hotel. ~5 minute walk from haram. Good quality rooms. The bad: Less than ideal experience. As an ambassador, they gave me a good upgrade, but not before telling me 7 times... Read more

Good hotel. ~5 minute walk from haram. Good quality rooms. The bad: Less than ideal experience. As an ambassador, they gave me a good upgrade, but not before telling me 7 times about the sacrifices they had to make to make it happen Water pressure in the bathroom shower was weak Elevator system is really suboptimal, expect to wait a lot in peak times They take ~60 minutes to respond to Marriott app messages Finally, they couldn't properly assist in a simple task of helping me find a taxi to go to the airport. Good overall but will try Marriott Jabal Omar next time Read less

I took one star off because the fan in the bathroom doesn’t work! Another star off because the room was not prepared with bath towels as expected of hotels. The... Read more

I took one star off because the fan in the bathroom doesn’t work! Another star off because the room was not prepared with bath towels as expected of hotels. The third star removed because the door handle is slightly broken which made it harder to enter with the provided card. Other than that everything was good. It’s close enough to the mosque. We stayed at room 1304 Read less

Decent experience. Limited parking, if there is a rush then you will not get a permit until someone else leaves. Rooms were decent and clean enough. Good bathrooms with sufficient... Read more

Decent experience. Limited parking, if there is a rush then you will not get a permit until someone else leaves. Rooms were decent and clean enough. Good bathrooms with sufficient facilities like hairdryer and toiletries. I wish there were more plugpoints, one for each bed, but we managed. Reception and security were approachable and helpful. Housekeeping were also helpful for simple requests. Kettle was not working, so it was replaced. Wife found stains on the bed but we still managed to sleep. Overall decent experience. Read less

Rooms were too small to for 4 beds. Not enough room to hop on/off the bed The bed mattress were good and firm. Service was absolutely disgraceful. We were told, since we... Read more

Rooms were too small to for 4 beds. Not enough room to hop on/off the bed The bed mattress were good and firm. Service was absolutely disgraceful. We were told, since we didn't make booking online so we wouldn't get full service. Even to get toilet papers, tissues and towels etc we had to go and ask them to replenish. Soap was never refilled. So much so, we stopped asking them and bought our own stuff from shops. Location was good. 5min walk to Haram. Will never book this hotel, not even online. Read less

The only issue I had with this place was the room service—whenever we called, no one answered. Our booking included a breakfast buffet, which was average, but Alhamdulillah, it was sufficient. The... Read more

The only issue I had with this place was the room service—whenever we called, no one answered. Our booking included a breakfast buffet, which was average, but Alhamdulillah, it was sufficient. The reception appeared short-staffed during peak hours, and the team seemed a bit overworked. However, we had the pleasure of dealing with Munar Al-Sharif, a lovely receptionist who was an absolute delight. She always greeted us with a warm smile and positive energy—7 stars for her service! Read less

The hotel was good, they have parking , if you add breakfast then nice buffet, 3 to 4min walkin from Gate 329, only the thing I don't like is rooms... Read more

The hotel was good, they have parking , if you add breakfast then nice buffet, 3 to 4min walkin from Gate 329, only the thing I don't like is rooms and bathrooms and very tiny... I noticed that they did modification after building structure that they make partition and close the the door between 2 rooms just to increase rooms and guest capacity... Backside they have McDonald's and near by some fast food. So overall it's fine to stay near Haram. Read less

Our stay was an absolute disaster from the moment we arrived. We endured a staggering two-hour wait for our rooms, which was excruciating with restless kids in tow. To make... Read more

Our stay was an absolute disaster from the moment we arrived. We endured a staggering two-hour wait for our rooms, which was excruciating with restless kids in tow. To make matters worse, the reception staff were consistently rude and unhelpful. As a family, we had booked three separate rooms, but instead, they crammed two families into one room while relegating our other family members to the smallest, most inadequate room they had available. The next day, after much hassle, we finally got the three rooms we had originally booked, but the experience had already soured our entire stay. The rooms were disgustingly dirty, covered in layers of dust. The bathrooms were a complete mess, and the foul smell emanating from them was unbearable. This hotel couldn't even dream of calling itself a 4-star establishment; it's honestly the worst experience I've ever had. The service was consistently appalling, and to top it all off, the entire place was disgustingly dirty. It was a truly awful experience that I would never wish on anyone. Despite its misleading 4-star rating online, upon arrival, we were informed that it's actually a 1-star establishment! The information provided online is completely inaccurate, and it's clear that many other guests have been similarly misled and have complained about this bait-and-switch tactic. Read less

Stayed in this hotel for 2 days just before hajj season , the hotel over all is good for the price we paid . the receptionist named Miss Maha has... Read more

Stayed in this hotel for 2 days just before hajj season , the hotel over all is good for the price we paid . the receptionist named Miss Maha has been very kind to us , she knows her responsibilities and has a quick response. She let us do a very quick check- in . Really appreciate her work . Read less

Normally some tolerance is in order for hotels, but in this case, it is absolutely the worst possible experience possible. To begin with, the room was disgusting. There was peeling paint,... Read more

Normally some tolerance is in order for hotels, but in this case, it is absolutely the worst possible experience possible. To begin with, the room was disgusting. There was peeling paint, cutlery behind the beds and the bathroom was in an utter state - the mirror was taped to the wall. Secondly, we checked in to find that there were no towels in the room, when we alerted the reception, they told us to wait 5 minutes - no response. We went again - same answer, wait 5 minutes. 3 hours later, after arguing with the receptionist, they gave us towels. After a long journey there, this was unacceptable. Thirdly, the bathroom drain was blocked, which meant we couldn't take a shower even if we liked. The reception said that they didn't have a plumber present to fix it, and told us to wait our turn for room service the next day - which would be after 10. The reception staff barely spoke English and found our problems very amusing, before running to the service floor in the lift. There is no accountability whatsoever, and this level of service is disgusting. The Ministry of Tourism should SHUT DOWN this establishment until they can maintain bare minimums of standards. What's even worse is, we weren't the only ones with issues. When we came to the reception, the receptionist simply noted our room number on a list of 5/6 other rooms, and there were various other people queuing to complain. The hotel will probably just respond with a generic response like "send a email to XYZ" or will implement improvements in the future. This is totally unacceptable. Read less

I can’t even begin to describe how terrible this hotel is. I arrived at this hotel in the evening after a long bus ride and as soon as we checked... Read more

I can’t even begin to describe how terrible this hotel is. I arrived at this hotel in the evening after a long bus ride and as soon as we checked into our rooms, there were a bunch of problems, the walls were absolutely disgusting as they were random marks all over them, also, the smell of the room was absolutely horrible and I was mortified by the hygiene within my room as everything including the floor was dirty. The bathroom was below the basic standards as the bathtub was blocked and water would not go through and there was no towels available apparently also, the curtains of the shower appeared to have blood stains on them as well as cause tons of water to leak out and flood the bathroom. We ended up complaining to the receptionist however he completely ignored us and proceeded to laugh in our face. One of the cleaners proceeded to insult one of my family members which really infuriated me. I highly recommend that the ministry of Hajj and Umrah investigate this hotel immediately as they are unable to provide the most basic care to their clients as well as charge them for what they have done Read less

All the pillow cases either have hair or blood on them. The bedsheets are dirty. There's a kettle in the room but no tea/coffee condiments as you have to book... Read more

All the pillow cases either have hair or blood on them. The bedsheets are dirty. There's a kettle in the room but no tea/coffee condiments as you have to book this separately (never heard of this in any place I have stayed previously). Rooms will only be cleaned if you personally ask someone. Smoking in the hallways despite being a no smoking area yet no one says anything to the guests. The rooms and all the facilities in the room just look disgusting. Aside from the fact that the hotel is less than 5 minutes from the Mosque, I would never recommend this place to anyone. Read less

Located near masjid al nabawi, but the service is really bad. I’m here during ramadan, and I had to keep asking for towels and toilet roll because they didn’t have... Read more

Located near masjid al nabawi, but the service is really bad. I’m here during ramadan, and I had to keep asking for towels and toilet roll because they didn’t have any in my room when I checked in. Reception kept promising to send towels after 10-20 minutes, but everytime I asked they said no sorry. Finally a cleaner went and got it for me, thank you very much! Two starts because of the location, but this hotel should only be your last resort in Madinah. Read less

AVOID THIS HOTEL AS MUCH AS YOU CAN. Do not ruin your experience in Madinah by booking yourself in here. If any travel agent mentions the name of this hotel... Read more

AVOID THIS HOTEL AS MUCH AS YOU CAN. Do not ruin your experience in Madinah by booking yourself in here. If any travel agent mentions the name of this hotel tell them to change the hotel there are hundreds in this area! Firstly the damp smell is horrendous. The bathroom is covered in mould I had to hold it in till late evening when I couldn’t hold it in anymore. The sink, floor, tub is covered in mould, the wooden door is so damp it smells rotten. The bed had a stain on which was horrific. The windows let cold air through which I feel like it played a part in my husband falling ill even more. We had to shove the gap with duvets and cloth to stop the cold air coming through (as the time we were in Madinah it was freezing/raining/thundering). My parents room had a leak and instead of shifting them to another room firstly they said ‘these things happen’ and when my mum put her foot down they eventually got someone to have a look at it. Turns out the room needed a new boiler which they spent a few hours fixing while my mum sat in the corner of the room. Breakfast is mediocre however for some odd reason they won’t let us have breakfast here now and are asking us to go to the next door hotel to have our breakfast. The next door hotel only serve cold meat, bread tea hardly anything else that’s actually edible. Luckily McDonald’s is behind the hotel so we had them to rely on. We were finally shifted to another room which was slightly better however the cold atmosphere around the staff is making us feel very uncomfortable. Other then some of the Bengali staff who are friendly and greet you when they see you, the reception staff are shockingly rude. You would think they’ve given us free shelter in their hotel when infact we paid ALOT of money for such a rubbish hotel. Good luck if there’s a group of you because they only give you one key to share between you all. Do not fall for the pictures on google, I wish I had took pictures but I haven’t. Avoid avoid avoid. Read less

Nothing is good about this hotel except the location, room was not clean , asked for empty cup to drink in it in my room they said they don't have... Read more

Nothing is good about this hotel except the location, room was not clean , asked for empty cup to drink in it in my room they said they don't have , waited 1 hour to check in because the system was down Read less

Staff were friendly and the room was decent for the price but the bathroom was very poor and unhygienic it had blood stains in the toilet and the towels provided... Read more

Staff were friendly and the room was decent for the price but the bathroom was very poor and unhygienic it had blood stains in the toilet and the towels provided had a blood stain also. Aswell as this there was hair in the bath tub and bugs everywhere. Read less