They didn't give us the AC remote. Weird experience in our 4 night stay. I have never faced such an experience before. Having non central splits AC without remote was... Read more

They didn't give us the AC remote. Weird experience in our 4 night stay. I have never faced such an experience before. Having non central splits AC without remote was এ horrible experience. Before book the room make sure they provide you remote. Read less

Worst experience in a hotel ever. Had to deal with the worst receptionist who refused to directly engage with me and was extremely ruse and even when the general manager... Read more

Worst experience in a hotel ever. Had to deal with the worst receptionist who refused to directly engage with me and was extremely ruse and even when the general manager of the hotel intervened she refused to process my hotel reservation. Then she went and another guy cane who processed our hotel booking and that happened after i pushed hard with the agency guy who had booked me. After this the room was neither clean nor comfortable as such. For two days there was no cleaning and no cleaning and I asked a cleaning boy and he refused to clean the room saying my shift is over. And then next day he didn’t clean either. Very rude staff overall and not a pleasant stay at all. Also if you have an elderly person with you don’t stay here as its a fair distance from haram for pushing a wheel chair and in the day heat you will be exhausted. So please avoid staying at this hotel at any cost Read less

Decent hotel Good location near haram and the markets the rooms are clean there are a lot of elevators but they're all stacked at prayer times i tried the buffet it's good but I... Read more

Decent hotel Good location near haram and the markets the rooms are clean there are a lot of elevators but they're all stacked at prayer times i tried the buffet it's good but I didn't like how the Indonesian workers wait infront of you to take your plates and you can't eat in peace. for a one star hotel I think it's very good Read less

Very disappointing experience. The washroom had cockroaches, and basic amenities such as water, tea, coffee, and a dental kit were not provided. Water was dripping from the ceiling in the washroom,... Read more

Very disappointing experience. The washroom had cockroaches, and basic amenities such as water, tea, coffee, and a dental kit were not provided. Water was dripping from the ceiling in the washroom, which was extremely unhygienic. The hotel is located quite far from Haram—at least a 15 to 20-minute walk. The staff at the reception were not helpful at all. We could hear a loud, disturbing noise from the window, like a machine running, even at midnight. The hotel entrance looks appealing, but it’s clearly just a tactic to attract customers. Overall, the hotel is poorly maintained and not worth the stay. Read less

Hotel Reception The reception area resembled a grand palace, with stunning chandeliers, marble décor, and comfortable seating areas. They even provided massage chairs, which was a nice touch. However, using them... Read more

Hotel Reception The reception area resembled a grand palace, with stunning chandeliers, marble décor, and comfortable seating areas. They even provided massage chairs, which was a nice touch. However, using them lacked privacy, as they were placed in a spot where everyone entering could see you. Staff were friendly and professional. Hotel Rooms The room itself was spacious and clean. However, the fridge was awkwardly placed in the hallway near the entrance, which was inconvenient, it would have been better positioned inside the main room. The biggest disappointment was the bathroom. It was extremely small, likely due to poor room layout. The space used for the wardrobe could have been better utilized to expand the bathroom. The shower cubicle was cramped, and water would leak onto the bathroom floor. Although we booked a non-smoking room, there was a persistent smell of cigarettes, particularly in the bathroom. Additionally, we noticed flies in the room, which was unpleasant. Getting quality sleep was also a challenge. The corridors were not carpeted, so noise from people walking and talking echoed throughout the night. The constant slamming of doors was particularly disturbing. Soft-closing doors would have made a significant difference. Very good location. Read less

Nice family hotel. Reasonable price for 4 days. Enjoyed the buffet option. Must recommend breakfast plenty of seating. 10 mins walking distance to makkah haram. Lots of shops and taxi... Read more

Nice family hotel. Reasonable price for 4 days. Enjoyed the buffet option. Must recommend breakfast plenty of seating. 10 mins walking distance to makkah haram. Lots of shops and taxi service outside hotel. Read less

good location could walk to the haram/ clock tower in about 10 minutes, really helpful in the hot sun. the rooms were definately on the older side, same with the... Read more

good location could walk to the haram/ clock tower in about 10 minutes, really helpful in the hot sun. the rooms were definately on the older side, same with the bathroom. The breakfast was perfectly fine, nothing fancy just fine. totally acceptable if you have north american standards and want a budget stay in makkah. Read less

Very very bad hotel and shower trey is joke u can't stand on trey very small.reception staff don't have any clue what they talking.they are not helpful .service is very... Read more

Very very bad hotel and shower trey is joke u can't stand on trey very small.reception staff don't have any clue what they talking.they are not helpful .service is very poor.not that clean.try to avoid this kind of hotel .I stay there two nights and I have to look for another hotel.and I moved to another hor.this hotel is absolutely rubbish. Don't go there my advice.westpfftime.staff is rubbish. Read less

0-star hotel! Do NOT book!! The rooms are dirty, our bed had bed bugs and silver fish in there- blood stains on the base of the bed! Staff were rude... Read more

0-star hotel! Do NOT book!! The rooms are dirty, our bed had bed bugs and silver fish in there- blood stains on the base of the bed! Staff were rude and unhelpful! There were so many complaints- a lady had no hot water for 3 days! This please should not be allowed to operate, I have had to raise this with Hajj Ministry to protect other Pilgrims!! Breakfast is rubbish! Avoid at all costs!!! Read less

Trust me I couldn’t give it more than 2. The rooms are nice and spacious no doubt about that but the washrooms are really small and creepy the shower cabin... Read more

Trust me I couldn’t give it more than 2. The rooms are nice and spacious no doubt about that but the washrooms are really small and creepy the shower cabin is unbearable trust me plus the one things that made me furious was the internet or wifi because internet is the worst here and when I say worst I mean THE WORST its slow and its so bad I even complained about it a few times but it was of no avail so I’d recommend you going for Emaar Grand which is opposite to it but if you haven’t got an option than you’re on your own to make a decision. Read less

Terrible to say the least..I could write pages To keep it short..RECEPTION staff are unhelpful, unprofessional (saw one of them tutting at an old man at reception), it seems like they... Read more

Terrible to say the least..I could write pages To keep it short..RECEPTION staff are unhelpful, unprofessional (saw one of them tutting at an old man at reception), it seems like they are totally unbothered absolutely the worst service I’ve ever experienced. Hotel rooms are dirty (we stayed in two different ones), shower water was cold, on the first night there were issues with the toilet. The bell boys were excellent, very helpful only good thing about our stay, thank you so much Read less

Booked the hotel with a good impression with nice lobby view with the most TERRIBLE service I have ever felt. The receptionist are the worst, they are negligent, unproffessional, and... Read more

Booked the hotel with a good impression with nice lobby view with the most TERRIBLE service I have ever felt. The receptionist are the worst, they are negligent, unproffessional, and have a selfish personality. They treat customers as trash that only bothers their free time, I asked for new towels on the next day (since I have not got any from room service) and they did not even confirmed it to me again and just said "yalla!" With a "go away" gesture, and of course the towel never came. And that's not all of it, even the content room looks old and weary, especially the bathroom, drippy faucet pipes (causing repetitive wetness in the bathroom floors), small space to bath, bad drainage system, and so on. It only looks nice in the lobby. There are also 8 lift but every one of them go down/up for like 7-10 minutes of waiting and some of the lift doors are broken. The phone room also does not work properly. The only good thing is that the room service (which have to be approached in person, not by asking the reception) is nice and at least have some decency towards customers even though there are problems such as language barriers. The bell boys do help sometimes when it comes to bringing the bags (well they are supposed to do that anyways), even though at many times they also neglect their other jobs such as helping opening the lobby door when customers are walking in with bags, etc. Conclusion : Not recommended for family travels, or any travels with more than 2 people. TERRIBLE service especially by THE RECEPTIONISTS. (0 star if there such a thing) Do not know about the food. Bathroom is a 2 star for me (being generous). Room is quite spacious but looks weary and old. Distance between Masjidil Haram is at medium range (not recommended for staying at ramadhan or hajj due to the blockage of roads at praying times) No reception (signal) in rooms, the wifi is also bad. Many lift but not spacious and long waiting time. Read less

The worst hotel I have ever been to. Don’t waste your hard earned cash in this awful hotel. In such a blessed place yet the worst staff I have ever... Read more

The worst hotel I have ever been to. Don’t waste your hard earned cash in this awful hotel. In such a blessed place yet the worst staff I have ever come across. Rude and useless. Do they even have cleaners? They never come to the rooms nor do they ever clean the hotel. There’s a main focus on the lobby. That was rearranged and cleaned almost everyday during my stay. The toilets are absolutely vile. Constant smell that would make anyone feel sick. The toilet and the shower are awful. The tap was broken the drains were full of hair. Would not recommend. Read less

I don’t know where to start, but this is the worst hotel ever. The cleanliness is none existent, the toilet and walk in shower is absolutely filthy, it’s a disgrace. The... Read more

I don’t know where to start, but this is the worst hotel ever. The cleanliness is none existent, the toilet and walk in shower is absolutely filthy, it’s a disgrace. The drain in the toilet smells, just the worst. It’s like it’s been here since the early 80s. The room itself is digesting, the beds are broken, the mattresses are ridiculous, rather sleep on the floor. The cleaners never ever come to clean. I’ve sent 5 days here now and not once has a cleaner come in to clean. IF SOMEONE OFFERS YOU THIS HOTEL FOR FREE, DO NOT TAKE IT. Don’t pay your hard earned money for this pathetic place. Read less

Please avoid at all costs, this hotel beyond the lobby is disgusting. Not clean, basic amenities do not work and staff customer service is atrocious. The staff do not care... Read more

Please avoid at all costs, this hotel beyond the lobby is disgusting. Not clean, basic amenities do not work and staff customer service is atrocious. The staff do not care and staying here a week made me very ill. Bad smells from the toilets, gutters, no cleaning! Bathrooms are a state, cracked tiles, showers/boilers leaking, windows do not operate. Even the tour operator didn’t care, so why should the hotel? Doesn’t even deserve 1 star. This hotel needs demolishing! Read less

Very bad experience. The rooms are dirty, there's no room service, and the reception staff doesn't listen to anything. Not suitable for a family stay. But if you're alone or all-men... Read more

Very bad experience. The rooms are dirty, there's no room service, and the reception staff doesn't listen to anything. Not suitable for a family stay. But if you're alone or all-men group, it is a reasonable option on a limited budget. It's almost a 20 min walk to King Fahad gate from the hotel, so make sure you leave early Read less

It's a ok hotel which is expected the rooms were a little congested and sometimes the lights wouldn't work which was problem however it's good in regards to the price.... Read more

It's a ok hotel which is expected the rooms were a little congested and sometimes the lights wouldn't work which was problem however it's good in regards to the price. The location was really good as it was located in the main market area so everything was available close to the hotel. Read less