I recently stayed at the Emaar Grand Hotel in Mecca, booking a room advertised for five people. Unfortunately, my experience was extremely disappointing, and I cannot recommend this hotel to... Read more

I recently stayed at the Emaar Grand Hotel in Mecca, booking a room advertised for five people. Unfortunately, my experience was extremely disappointing, and I cannot recommend this hotel to anyone, especially larger groups. The room itself was incredibly tight for five beds. We were practically on top of each other, and there was barely any space to move around or store our belongings comfortably. This lack of space made our stay very uncomfortable and frankly, quite stressful. Beyond the cramped quarters, the room service was also severely lacking. On multiple occasions, we tried to contact room service, but the phone simply went unanswered. This made it impossible to request basic necessities or address any issues we had. Considering the high price we paid for this hotel, the level of service and the size of the room were completely unacceptable. It felt like we were significantly overcharged for a very poor experience. If you are planning a trip to Mecca and require accommodation for more than a couple of people, I strongly advise you to look elsewhere. The Emaar Grand Hotel's cramped rooms and unreliable service are not worth the money or the frustration. Save yourself the disappointment and book a different hotel. Read less

The only nice thing about the hotel is its interior. The hotel facilities were rubbish. The shower cubicle wouldn’t close properly and the water would wet the whole floor in... Read more

The only nice thing about the hotel is its interior. The hotel facilities were rubbish. The shower cubicle wouldn’t close properly and the water would wet the whole floor in the bathroom. The hair dryer in the bathroom has such low power that it will take you an hour to dry your long hair with it. The bathroom plumbing was horrific, whenever you run water you can smell of the gutter. The room ventilation system seems like it hasn’t been cleaned in years and would definitely make you sick! The place just looks fancy from the interior used but has little to no facilities available. Breakfast was super bland and basic. Didn’t enjoy it at all. Read less

For a 4 star hotel, service was really poor. Consider distance from Haram as well, as it takes about 20 mins from hotel to gate 79 for example. Breakfast was good as... Read more

For a 4 star hotel, service was really poor. Consider distance from Haram as well, as it takes about 20 mins from hotel to gate 79 for example. Breakfast was good as we had breakfast included in our booking I'll consider other options (distance from Haram and room service), before booking it again. Read less

Rooms are tight, 4 person bedroom. Service you have asked to get towels,and tip them. The sheets were not charged in total stay of nights. Nice hotel, plenty of... Read more

Rooms are tight, 4 person bedroom. Service you have asked to get towels,and tip them. The sheets were not charged in total stay of nights. Nice hotel, plenty of lifts. Tra coffee in room with kettle. Plenty of food shops and clothing near bye. Walk to kabab sharif is about 15 minutes. Read less

I am currently staying here and as I am writing this review i’m waiting for maintenance to come because my room power keeps stopping. We have only been here for... Read more

I am currently staying here and as I am writing this review i’m waiting for maintenance to come because my room power keeps stopping. We have only been here for two days tonight being the third and i am just honestly so ready to go home, which is upsetting. 1) the rooms are decent sized, as far as i know. our room was for three people so there were three beds. Very standard. However, the windows are broken and you can hear EVERYTHING outside. 2) the toilet smells and is always 24/7 hot. It’s very tight and cramped. and once again like every other review we were only given two towels despite being three people. Normally hotels i’ve been to you get at least two towels per person the second one being a smaller towel??! 3) THE LIFTS. If you want clarity and a peace of mind please don’t even consider booking here! There are so many lifts but there are WAYY MORE people. You can wait for the lift for almost 1 HOUR 4) Lastly the distance. It’s not worth your money it’s a long walk and isn’t “5 minutes”! All in all i definitely will not be staying here the only bonus points is the staff excluding reception! Read less

Alhamdulillah We arrived on the 24th July 2023 from Malaysia. The lady reception is really nice and polite. She makes the check in process really straight foward and fast for... Read more

Alhamdulillah We arrived on the 24th July 2023 from Malaysia. The lady reception is really nice and polite. She makes the check in process really straight foward and fast for me and my father. May Allah ease her life. The breakfast is good. The hotel is around 10-12 minutes to Haram. Room is big and toilet is clean.Aircond is superb. Wifi also very fast. Im grateful to found this hotel even is not like the nearest or higher star to masjid.. Its still a good and clean room. Also theres a lot of shop/food along the way to hotel from masjid. So you wont be feel like walking far. InsyaAllah will come back. Read less

To be honest when I read the reviews of this hotel I had a different image in my head. But my stay proved the reviews wrong. It was a lovely... Read more

To be honest when I read the reviews of this hotel I had a different image in my head. But my stay proved the reviews wrong. It was a lovely hotel. House keeping were 5 ⭐️. Always helpful, gave everything i needed. Cleaned the room when I asked. Like I said housekeeping were just GREAT. The location of the hotel was in the BEST place. Everything in my convenience and the best thing was that it was just a 10min walk to haram shareef. I will give it 5/5 Read less

Terrible service and hotel management. Booked a 4 persons room, it was terrible as the beds were laid out in a very awkward position that left no other space in the... Read more

Terrible service and hotel management. Booked a 4 persons room, it was terrible as the beds were laid out in a very awkward position that left no other space in the hotel room, we barely had enough space to open our suitcases. The hotel management in general is poor, they don't clean the rooms properly. Everytime we ask for water bottles they either only give 2 or don't give any. We had a minor incident where we needed to check the CCTV footage for our floor, it took 3 days for us to finally get somewhere with this. Hotel manager is rude and walked off as we were speaking to him. The reception staff again is incompetent and does not seem to care about anything. The switches are really strange as the sockets are connected to the lights in the room, everytime u want to charge your phone etc u have to keep the light on which is really really strange. The only thing that was decent was the food. Breakfast and dinner items are always fresh and they change the dishes they make quite often . The tables are cleaned frequently and food gets replenished every time it finishes. Read less

It was quite far from Haram, a good 15mins walk. Bathroom had mould and coffee area had sugar and dust all over. When we request to clean the room, everything was... Read more

It was quite far from Haram, a good 15mins walk. Bathroom had mould and coffee area had sugar and dust all over. When we request to clean the room, everything was still there. Receptionist lady at the Restaurant upstairs on Thursday 23rd February 2023 during dinner time was so rude. She doesn’t have basic manners. I asked nicely if they can heat my kids food, instead of refusing nicely, she pointed me to the door in front of everyone. SO RUDE! Read less

The location is about 7-8 mkns walks from the entrance of haram gate 79 . The hotel itself looks very presentable but rooms are very dated and need refurbishment. Frontbif... Read more

The location is about 7-8 mkns walks from the entrance of haram gate 79 . The hotel itself looks very presentable but rooms are very dated and need refurbishment. Frontbif house need better Customer service skills especially the lady at reception who when posed with a problem seems to uses gestures and arrogance as her way to deal with issues. The gentlemen and the service guys are very helpful and pleasant. Having stayed for a few days with several problems and then room changes this seemed to be common as many other guests had the same issue and same broken promises. For a hotel with ample rooms it seemed like they just couldn't be bothered. Broken telephones broken lights , lack of facilities and 1 iron to use amongst the hundreds of rooms and you won't get one for 3 days and even then you only can use for 1 hr, constant trips to reception but all broken false promises. The good things about the place is it is value for money and you could see that once upon a time it was 5 star but now pushing 3 stars. The location is on Ibrahim al khalil St with plenty of food and shopping available nearby. Read less

Absolutely awful..!! Worst hotel ever. Starting from reception service to room conditions, everything was way below standard. I can't believe they are rated as 5 star. Totally scammed!! Please... Read more

Absolutely awful..!! Worst hotel ever. Starting from reception service to room conditions, everything was way below standard. I can't believe they are rated as 5 star. Totally scammed!! Please don't waste your valuable money. Toilets are so dirty that we had to shift to another room but again no better! Overall, very very poor. Customer service was unacceptable. Also there is no WIFI connection only accessible in ground floor but no access in rooms, the food is quite acceptable Will never recommend this.... Read less

Room was not carpeted, sockets were not working or the socket was linked with the table lamp so you don't have option to keep your mobile on charge while you... Read more

Room was not carpeted, sockets were not working or the socket was linked with the table lamp so you don't have option to keep your mobile on charge while you want to keep the table lamp off. Bathroom was not in good condition as most of the time water wasn't flowing out and was gathering in the Bathroom. Staff and services and parking facilities are nice Read less

Good decent hotel. Stayed here with 4 kids in very busy December season. Their facilities are of 4-star Hotel. Room service was excellent guys were there every day offering to clean our... Read more

Good decent hotel. Stayed here with 4 kids in very busy December season. Their facilities are of 4-star Hotel. Room service was excellent guys were there every day offering to clean our room. Lifts are not too busy. The Guys in reception are not very helpful and can be better with their customer service attitude It's a 10-minute straight walk to harm. No uphill or downhill. So was comfortable for kids to walk. They have a separate floor for a restaurant which we didn't use. Floor for Parking and a floor for Prayer hall. Read less

This is a very good hotel compared to the other hotels in the vicinity. It’s located in Ibrahim Al Khalil street, about 1 Km walk from the Haram (about 15-20... Read more

This is a very good hotel compared to the other hotels in the vicinity. It’s located in Ibrahim Al Khalil street, about 1 Km walk from the Haram (about 15-20 minutes walk depending on your speed). I have booked a quad room. It was spacious, clean and doesn’t smell. It had street view, from the 8th floor, beds and linen were clean, bathroom was well maintained and clean. The room is spacious enough for the needs, there is a kettle and facility to make coffee, and there is a small fridge. Electronic card keys work fine with no issues. There is a small wardrobe / hanger for clothes. The single beds and mattresses are comfortable. I would give this room / hotel an overall rating of 8/10. The reception staff are friendly and helpful. Check in was almost seamless with no issues. It did take few minutes longer to check in more than necessary, but compared to other hotels in the region and previous experiences, it was really good. Read less

There is two hotel towers we were in tower A so I don't know about tower B. From the outside, lobby restaurant tower A was 4 star but the... Read more

There is two hotel towers we were in tower A so I don't know about tower B. From the outside, lobby restaurant tower A was 4 star but the room was a little 3 star - no carpet and the bathroom was not as modern for 4 star rating. Also there was no WiFi connection in the room even though we were 4 floors up - only in the lobby could you get a better connection. Breakfast buffet was good. Read less

The hotel is very clean and beautiful, with tidy and well-maintained furniture. The staff are absolutely wonderful — all of them were helpful, especially Mr. Nawaf, Mr. Firas, and the... Read more

The hotel is very clean and beautiful, with tidy and well-maintained furniture. The staff are absolutely wonderful — all of them were helpful, especially Mr. Nawaf, Mr. Firas, and the lovely lady at the reception. The location is very close to the Haram and conveniently near both the men’s and women’s gates. The Eid celebration was truly special and enjoyable. The price is very reasonable, the beds are comfortable, and extra pillows are provided. However, the kettle in one of the rooms we rented had some tea residue in it, which suggests it was used to make tea and wasn’t cleaned properly. I also forgot my pillow in the room, and when I contacted them, they had it wrapped and ready for me to pick up again in less than half an hour. The elevators are a bit small and slow. Read less

An Exceptional Stay Just Steps from Haram Gate 326 I recently had the pleasure of staying at this hotel during my visit to Madinah, and I must say, it exceeded all... Read more

An Exceptional Stay Just Steps from Haram Gate 326 I recently had the pleasure of staying at this hotel during my visit to Madinah, and I must say, it exceeded all my expectations. The location is one of its standout features — it is just a very short and comfortable walk to Masjidun Nabawi. Whether you're heading there for Fajr or any other prayer, the convenience of being so close cannot be overstated. It truly enhances the spiritual experience. The cleanliness of the hotel is also worth highlighting. From the lobby to the rooms, everything was spotless and well-maintained. Housekeeping did an excellent job daily, and the overall hygiene standards were clearly a top priority for the management. Equally impressive was the staff. Every team member I interacted with was incredibly friendly, welcoming, and respectful. They were always ready to assist with a smile, whether it was helping with luggage, providing directions, or simply offering a warm greeting. Their hospitality made the stay feel even more special and comfortable. The atmosphere of the hotel is peaceful and serene, aligning perfectly with the spiritual nature of the trip. Whether you're coming for Umrah or simply visiting Madinah, I highly recommend this hotel for its unbeatable location, excellent service, and high standard of cleanliness. I will definitely be staying here again in the future. Read less

The location is very convenient and the price really beats other 5 star hotels. But the highlight were the staff. From the check in receptionist whom I had forgotten her... Read more

The location is very convenient and the price really beats other 5 star hotels. But the highlight were the staff. From the check in receptionist whom I had forgotten her name who did here best to accommodate me and check me in smoothly with great attitude and a smile on her face 😊 And the house keeping staff especially Nabikul who did an amazing job going out of his way to keep my room tidy and clean and great gentleman as well. Top lad 👍 Overall good experience good price great location. Read less

This is a 3.5 star hotel at best. Stayed here with my family and relatives. Average rooms, not very big. Service is ok. Very busy during Ramadan. 3 lifts which is not... Read more

This is a 3.5 star hotel at best. Stayed here with my family and relatives. Average rooms, not very big. Service is ok. Very busy during Ramadan. 3 lifts which is not enough when busy. Food is average. Lots of choice but not greatest quality. Best thing about the hotel - brilliant location. Very close to the haram. Close to the gates and literally 1 minute walk and you are inside the mosque area. Also close to shops and Bin-Dawud for grocery shopping etc. Great if you have females or young children as the woman's section is close by and my sons were able to walk back to the hotel in the evening themselves. I stayed here twice during Ramadan and would stay again - mainly due to the location. Read less

Our experience at Emaar Elite Al Madina was truly outstanding. The hotel’s location is perfect—just a short walk to the Haram, making it incredibly convenient for prayers and visits. The service... Read more

Our experience at Emaar Elite Al Madina was truly outstanding. The hotel’s location is perfect—just a short walk to the Haram, making it incredibly convenient for prayers and visits. The service was exceptional from the moment we arrived. Despite reaching the hotel earlier than the standard check-in time, Basma at the front desk, accommodated us immediately, making the process smooth and hassle-free. Housekeeping was also top-notch, with a special mention to Abdul Kareem and Abd Razak, who went above and beyond to ensure our room was spotless and comfortable throughout our stay. Overall, a fantastic stay with excellent hospitality. Highly recommended for anyone visiting Madinah! Read less

Nice clean rooms, very good location, but the lobby is crowded like a bus station because of the lifts. People are always waiting for the lifts. They have free parking.... Read more

Nice clean rooms, very good location, but the lobby is crowded like a bus station because of the lifts. People are always waiting for the lifts. They have free parking. The cleaner used his master card to open our room while we were sleeping. That's not nice. Read less

Just spent a few days in medina. The location was spot on. However, the staff at reception was rude. With poor English, communication was difficult. They ignored request to remove... Read more

Just spent a few days in medina. The location was spot on. However, the staff at reception was rude. With poor English, communication was difficult. They ignored request to remove excess beds from my room. My room had 4 single beds for me and my wife. Eventually it was done by a cleaner. Breakfast was poor Quran’s repetitive. The worst was the bathroom, the shower tray is made of normal tiles. The bathroom keeps flooding after every shower. The window outside was full of pigeon droppings probably not cleaned for months. Read less

Extremely impressed by the service and hospitality. All positives like location, service & staff. The only negative is that parking is very limited. It depends on the first basis. The only suggestion... Read more

Extremely impressed by the service and hospitality. All positives like location, service & staff. The only negative is that parking is very limited. It depends on the first basis. The only suggestion is to add one more main course in breakfast. Read less

The hotel location. Is the best thing about it,just in front of haram and 2 min walk, the garage is a disaster in terms of design and capacity, it takes... Read more

The hotel location. Is the best thing about it,just in front of haram and 2 min walk, the garage is a disaster in terms of design and capacity, it takes only 20-30 cars and the rooms are 100!!!!!! And it is the smallest garage i ever saw in my life!! The rooms were ok, a bit small but ok, the bathroom need some renovations, people who work there were nice and tried to help, but when we asked for room cleanup they said after 5 pm!! Anyway i would say it was acceptable experience Read less

Reserved the hotel on Booking, surprisingly the reservation has been cancelled by the property claiming that my credit card is not valid. I have emailed them two times confirming that my... Read more

Reserved the hotel on Booking, surprisingly the reservation has been cancelled by the property claiming that my credit card is not valid. I have emailed them two times confirming that my credit card is valid , I have even used another valid credit card!! Unfortunately, it was a very bad experience to cancel my reservation only 20 days before my travel which enforced me to make a new reservation in another hotel with higher rates. Shame on you. Read less

Nothing was good about this hotel, on the contrary found bad management and housekeeping. Especially the night male receptionist who had a bad temperament, attitude and manners, doesn't speak or... Read more

Nothing was good about this hotel, on the contrary found bad management and housekeeping. Especially the night male receptionist who had a bad temperament, attitude and manners, doesn't speak or understand English at all. How do even expect the international pilgrims to speak or understand Arabic? Would never choose this shabby hotel. My money was wasted, instead I expect a full refund! Requested for double bed room and got single beds instead! Read less

My first night here and I’m already regretting it!! Poor Wifi, it barely opens any application or website. Crowded all the time. Old furniture. Glitchy TV. Super cold AC that can’t... Read more

My first night here and I’m already regretting it!! Poor Wifi, it barely opens any application or website. Crowded all the time. Old furniture. Glitchy TV. Super cold AC that can’t be adjusted so I turned it off although it’s 35 degrees outside!! Breakfast not included. No slippers provided. Slow service. The room needed extra cleaning once I got it. Shower has no box no door no curtains! It’s too pricey.. look somewhere else Read less

no hot water in the shower. shower has no door or curtains. strong smell of smoking. AC is old and super cold with no way to adjust its temperature. There’s... Read more

no hot water in the shower. shower has no door or curtains. strong smell of smoking. AC is old and super cold with no way to adjust its temperature. There’s no WIFI in the rooms!!! only downstairs in the lobby! it’s super crowded, you have to wait for 5 minutes at least before you get a turn on the elevator. Beds are not comfortable. Breakfast is not included. On top of that: it’s too expensive!! Read less

I think the hotel catered for Malaysian and Indonesian ppl. Breakfast is appalling . You get only toast and eggs only they run out of butter sometimes cheese. They don't... Read more

I think the hotel catered for Malaysian and Indonesian ppl. Breakfast is appalling . You get only toast and eggs only they run out of butter sometimes cheese. They don't even give a proper plates or cutlery to eat. Everything is plastics. The room is very small for quad room, the 4th bed is a folding bed and the pillow is so hard like a rock and the mattresses aren't comfortable, it's very difficult to sleep. The shower is horrible, no soap dishes or toothbrush holders. I have to used a plastic cup to put my toothbrush in. the water goes every where as its an open shower when you showered. The cleaners doesn't clean your room or the change your bedsheets or give you clean towels unless you ask them. The reviews on Google doesn't not seem accurate as I have seen many ppl complained about the hotel management. Do not stay in that hotel unless you are Indonesian or Malaysian ppl. Read less

Horrible experience. The staff was unfriendly and uncooperative. Every room has some or the other problem. The wifi and the washroom weren’t working properly in the first room we checked... Read more

Horrible experience. The staff was unfriendly and uncooperative. Every room has some or the other problem. The wifi and the washroom weren’t working properly in the first room we checked in. The telephone wasn’t working in the alternate room they gave us and the washroom was very dirty. They don’t have a luggage trolly either to carry our luggage. They are extremely short staffed with just 2-3 bell boys. A 13 storey building but they have only 4 elevators that become extremely crowded during salah time and we had to wait around 10-15 min just for the elevator. There are better hotels out there so please spend your money wisely. Read less