One of the best hotel and services we have received. Dinning staff Faisal is excellent, food were all delicious and the cut up watermelon we loved to eat every after... Read more

One of the best hotel and services we have received. Dinning staff Faisal is excellent, food were all delicious and the cut up watermelon we loved to eat every after meal . Read less

Food in restaurant, looks amazing, taste amazing, and presentation is top class. Head chef all the time checking everything is perfect, all food trays are always full, and most importantly... Read more

Food in restaurant, looks amazing, taste amazing, and presentation is top class. Head chef all the time checking everything is perfect, all food trays are always full, and most importantly everyday different varieties of dishes. Read less

I stayed at the Makkah Mountain Hills Hotel during my Hajj trip and it was a very comfortable stay. The services were top notch and the staff were very accommodating... Read more

I stayed at the Makkah Mountain Hills Hotel during my Hajj trip and it was a very comfortable stay. The services were top notch and the staff were very accommodating and kind in dealing with them and the cleanliness of the rooms was excellent. I dealt daily with the room service staff, Ronnie and Hamad, and they were the epitome of kindness and cooperation. Thank you Read less

So I stayed Shaza before and now it appears to be under different management. There is clearly cost cutting happening. Most prominent is toiletries and level of service. We asked... Read more

So I stayed Shaza before and now it appears to be under different management. There is clearly cost cutting happening. Most prominent is toiletries and level of service. We asked for takeaway breakfast and it was accepted and then at checkout we were told that kitchen is “too busy”. Otherwise staff is great. Read less

I stayed at Tilal Jabal Al Kabah for 9–10 days during my visit to the Kaaba, and I truly felt at home. My room on the 13th floor was always clean... Read more

I stayed at Tilal Jabal Al Kabah for 9–10 days during my visit to the Kaaba, and I truly felt at home. My room on the 13th floor was always clean and comfortable. The food was good, and the staff were kind and welcoming. Special thanks to Shadin Mia from housekeeping for the care and cleanliness. Most of all, I felt safe — and that meant everything to me. Thank you so much. Wishing you all the best. Love from Turkey. ❤️🇹🇷🇸🇦 Read less

We have booked hotel for 8 days .. and it was our biggest mistake ever. We have called them thousands of times for room service and cleanliness.. But no one bothered. They will... Read more

We have booked hotel for 8 days .. and it was our biggest mistake ever. We have called them thousands of times for room service and cleanliness.. But no one bothered. They will only update and clean the reception area just to grab customers. The bedsheets were way too dirty .. bathroom was terribly dirty 🤢 Staff is highly unprofessional and rude. Don't recommend this hotel at all. Read less

The experience fell far short of expectations; it was extremely disappointing, with unprofessional staff who seemed more focused on stacking guests and generating bills than providing quality service. Upon check-in,... Read more

The experience fell far short of expectations; it was extremely disappointing, with unprofessional staff who seemed more focused on stacking guests and generating bills than providing quality service. Upon check-in, although the room had been cleaned, it had a strong, unpleasant odor that forced us to quickly drop our bags and leave in hopes of dissipating the smell, which unfortunately lingered throughout our four-day stay. The air conditioning unit was leaking water all night. When I reported the issue in the morning, I anticipated it would be resolved by the time we returned. Despite visiting the front desk three times, the problem remained unaddressed until around 11 PM, when a technician finally arrived to clean the unit, which had a severely clogged filter. I found myself having to guide him on how to perform his job. While waiting for the housekeeper, who took 15 minutes to arrive, I ended up cleaning the room myself using their mop. Additionally, the refrigerator emitted a foul odor that made us hesitant to open it even once. Overall, our four-day stay was a nightmare, but I felt trapped by my pre-booking and lacked the time to seek alternative accommodations due to my schedule and time constraint. next time i would rather delay my trip than booking such place. i wonder how Ministry of tourism is seeing it all. Read less

The hotel is not at 11 minutes walk, it is exactly at 30 minutes walk from Rawza for a young man. Secondly it is in a worst dirty and dusty... Read more

The hotel is not at 11 minutes walk, it is exactly at 30 minutes walk from Rawza for a young man. Secondly it is in a worst dirty and dusty location. Thirdly the management is zero and cleanliness is worst. There will cockroaches running in the whole room even on your bed. Showers are not cleaned at all. Elevator service is bad and there are mosquitoes in all hotels . Read less

I had a terrible experience with this hotel. I booked my stay through an agent and paid in advance. When I arrived for check-in with my confirmed hotel voucher, they... Read more

I had a terrible experience with this hotel. I booked my stay through an agent and paid in advance. When I arrived for check-in with my confirmed hotel voucher, they suddenly claimed that my name wasn’t on the booking. Seriously, what kind of service is this? The management and staff were extremely unprofessional and unorganized. It’s disappointing to see such poor hospitality in a city Madina that is known for its peaceful environment. Read less

We booked this hotel for my sister via a friend residing in madina.The person standing at the reception took 4times higher rates from us and told that rates have been... Read more

We booked this hotel for my sister via a friend residing in madina.The person standing at the reception took 4times higher rates from us and told that rates have been increased for Ramazan. We trusted and paid, then the booking slip provided by him was via an agency of Pakistan,and not showing the amount they took from us. When I asked about this issue. He said the voucher will be provided when my sister will reach there. My sister reached and Upon asking again and again.... They didn't provided us the booking voucher... The person who booked it was disappeared and the agent whose account was used for booking closed his number. Manager of the hotel was unaware and said that the room was booked via Pakistan... Not from reception. We found out the current rates and it was 4 times cheaper than the money they took from us on name of Ramadan. I will request all the people who are thinking to book it please beware of scammers standing at their reception. These people are not afraid of Allah, even in the holy month of Ramadan... We will never forgive them... In sha Allah they will be accountable on the day of judgment. The hotel was 1 star with extremely bad service and pathetic people there. By this message I want to bring this issue to the owner of hotel and the ministry to please take action against the scammers who are cheating the innocent people's at the hotel reception. Never ever select this cheaters hotel.... They will be answerable to Allah subhanaotaala. Read less

I will tell you my experience with this hotel. I should come to the hotel on Thursday afternoon, but I couldn't because I stayed late in Mecca. On Thursday night I... Read more

I will tell you my experience with this hotel. I should come to the hotel on Thursday afternoon, but I couldn't because I stayed late in Mecca. On Thursday night I called the hotel to make sure the reservation was still valid. I pointed out that I was aware that I had to pay for the night I was not there. I spoke on the phone with a gentleman who, after receiving my reservation number, confirmed that nothing would be cancelled. the reservation would still be valid until my arrival tomorrow. The next day, Friday at noon, I showed up at the hotel and a very rude man told me that my reservation had been canceled because I hadn't made the payment. he told me that I could make a new reservation, but not at the price I had made through booking some time ago. A new higher price of course. We don't have parking, he said. That man is very rude in communication. I was extremely irritated, but it was Friday prayer time and I left for prayer for almost 30 minutes. After I returned again, Mrs. Jana was waiting for me at the reception. A completely different behavior, she made me a new reservation with my previous price, and did not include the night in which I was absent... She told me that they also had a parking lot but at a daily cost of 50 rials, great, I told her... I gladly accepted. But Ms. Jana did not bill me for parking for two days of staying at the hotel. Jana, thank you very much! I think that your professionalism increased the value of the hotel in my eyes... and I enjoyed my stay in Medina immensely. Thanks Jana! Read less

Its location and services are great no doubt but they need to pay attention to the condition of their elevators, rooms and the food. The food they serve in their... Read more

Its location and services are great no doubt but they need to pay attention to the condition of their elevators, rooms and the food. The food they serve in their buffet are supposed to be authentic in taste, menu should be changed more oftenly and need to serve more variety of dishes. Otherwise it was a great experience. Read less

Excellent service overall especially by our server Karim Saber. He was very attentive and great to communicate with. Wonderful breakfast. All the staff was very pleasant! House keeping was fantastic.... Read more

Excellent service overall especially by our server Karim Saber. He was very attentive and great to communicate with. Wonderful breakfast. All the staff was very pleasant! House keeping was fantastic. Always asking if anything was needed. Will be staying here again once we return InshaAllah. Read less

The food which was being served in breakfast and dinner buffet was average. We stayed there for nine days but they were constantly repeating the dishes without much variation which... Read more

The food which was being served in breakfast and dinner buffet was average. We stayed there for nine days but they were constantly repeating the dishes without much variation which was quite bizarre. The food lacks its authenticity and taste of the food is average too. They really need to pay attention to it otherwise it’s location and service is great. Secondly, the condition and quantity of the hotel’s elevators needs an attention too. Read less

Nice hotel. We can hear the azaan and prayers in our room. Lovely staff only problem was the hotel was very busy and they put our family on different floors.... Read more

Nice hotel. We can hear the azaan and prayers in our room. Lovely staff only problem was the hotel was very busy and they put our family on different floors. It was a problem as my kids were young and I wanted them near me. At time lifts were too busy and it would take long to get to them. Other than that it’s been a lovely stay and I would come again as it’s very close to be masjid Read less

The hotel staff are very friendly, especially Mr Mohamed who is in charge of the lower floors and Mr Sami who is in charge of the higher floors. They both... Read more

The hotel staff are very friendly, especially Mr Mohamed who is in charge of the lower floors and Mr Sami who is in charge of the higher floors. They both made our experience exceptional. They are incredible, kind, courteous, and possess excellent communication and people’s skills. Thank you! The hotel can benefit from more prompt reception, it took many of us 2 hours to get our rooms. There is an issue with hot water in the hotel (water cuts off from time to time) and an issue with the elevators. Be ready to spend some time waiting for the elevator to arrive. Read less

Stayed there no night during one of the busiest time. Best hotel experience simpley because the management care about guest comfort. From the ladies at check in to room... Read more

Stayed there no night during one of the busiest time. Best hotel experience simpley because the management care about guest comfort. From the ladies at check in to room service to other staff they all went above and beyond to make our stay memorable and comfortable. Location is great and loads of food places near by. There breakfast was excellent as well. If you are planning a trip to Madinah I would highly recommend this hotel. I would go again for sure. Read less

Close to the prophets’ mosque. The staff are friendly and cooperative especially the dinning staff. The generosity in the lobby is appreciated. Below are my observations, The parking lot cost is high compare to... Read more

Close to the prophets’ mosque. The staff are friendly and cooperative especially the dinning staff. The generosity in the lobby is appreciated. Below are my observations, The parking lot cost is high compare to the nearby competitors. Most of the elevators are not working properly and efficiently. This cause delay for the customers. It seems need fixing and programming. Suggest to have rewards for regular customers. The floors all the way needs cleaning all the times. Needs to provide enough items in the bath room. Read less

1. To start with it was implied while booking that there is a free parking but SAR 150 being charged when went there 2. Check-in process was good @ 7:30PM. however... Read more

1. To start with it was implied while booking that there is a free parking but SAR 150 being charged when went there 2. Check-in process was good @ 7:30PM. however when i reached the room, door lock card was not working. Although room was good. When complained they kept on changing the cards but nothing was working. 3. After 4.5 hours midnight 12:30 they offered me replacement room which was very very dirty. on complaint they offered me other 4 rooms but all were not matching to the one i booked. all are dirty. 4. Finally i have to adjust to a room even though it was not good. Because me and my family with 2 kids were exhausted. 5. Because of this experience, we could not have enough sleep and proper rest. I never had such bad experience in any previous 5 * hotels Read less

Great hotel very close to the mosque. Hotel staff is very nice and hospitable people, breakfast is great as well. Only issue was the elevators are either not working or... Read more

Great hotel very close to the mosque. Hotel staff is very nice and hospitable people, breakfast is great as well. Only issue was the elevators are either not working or way too slow so make sure to get up earlier if you want to make it on time Read less

Our stay in this hotel has been amazing. The rooms were clean and comfy with good AC. The staff were also exceptional. Special thanks to Sameh who made us feel... Read more

Our stay in this hotel has been amazing. The rooms were clean and comfy with good AC. The staff were also exceptional. Special thanks to Sameh who made us feel welcome and helped us with anything. Overall I would definitely recommend this hotel to anyone. Read less

Above average. Very clean beds. Meals are the best thing during Ramadan, they serve many types of cuisines, they serve the best Arabic coffee I’ve ever tasted in any restaurants. Staff professionalism: above... Read more

Above average. Very clean beds. Meals are the best thing during Ramadan, they serve many types of cuisines, they serve the best Arabic coffee I’ve ever tasted in any restaurants. Staff professionalism: above perfect 👏. Conclusion: I will be back again. Thanks Shaza for your warm hospitality. Read less

Good location but no parking. They need to improve staff collaboration as well as room cleanliness. Toilets need renovation. It's not the first visit but I do not think that I... Read more

Good location but no parking. They need to improve staff collaboration as well as room cleanliness. Toilets need renovation. It's not the first visit but I do not think that I want to repeat the visit in here. Read less

The hotel is great in general. The location is very close to the Mousque, the staff are friendly and the breakfast is nice and delicious. The room is nice and... Read more

The hotel is great in general. The location is very close to the Mousque, the staff are friendly and the breakfast is nice and delicious. The room is nice and clean. What I didn't like is the narrow parking lot and how is very few. Another thing that bothered me is the electricity outlets in the room. They need to change to match Saudi standards as I had hard time charging my smart devices. Read less

Small window, trouble A/C, uncomfortable pillow, and the service can be so much better than that! And you should ask for what you need several of times!! I won't come... Read more

Small window, trouble A/C, uncomfortable pillow, and the service can be so much better than that! And you should ask for what you need several of times!! I won't come back again. I would give it 5 stars only for the saudi guys in the restaurant 👍🏽👍🏽👍🏽👍🏽👍🏽 Read less

The hotel is good in term of cleanness and closeness to Haram Nabaw with less than 100m of distance. However, it's need renovation and furniture renewal. The breakfast buffet is... Read more

The hotel is good in term of cleanness and closeness to Haram Nabaw with less than 100m of distance. However, it's need renovation and furniture renewal. The breakfast buffet is various in options. The staff is very welcoming and helpful. Read less

I stayed a night at Shaza Almadina and it’s a walking distance to king Fahad gate. The room was a little smaller than The usual five stars hotels. The... Read more

I stayed a night at Shaza Almadina and it’s a walking distance to king Fahad gate. The room was a little smaller than The usual five stars hotels. The bed is big and comfy and the design is very hijazi region style. The air conditioner was a bit noisy. The receptionist was very friendly and had interesting chat with him and I checked early. Everyone in the hotel were very friendly. Read less

Very nice hotel I liked it but there are some points to be taken care of. And this is why I gave 3 stars. The parking lot is very very... Read more

Very nice hotel I liked it but there are some points to be taken care of. And this is why I gave 3 stars. The parking lot is very very tiny. American cars will be very hard to get in. The design (the engineers did not think of the big cars who are traveling to this place) is for small cars only. The other thing is that the rooms are little small. The room service could be better. The people who are cleaning the rooms will not care about the sign of do NOT disturb. They open up the door when you are asleep!!!! The last thing I want to mention is Tips.. Everyone is expecting it.. Maybe I will give it a chance again if these things mentioned up are fixed.... Read less