We stayed at the Hilton Convention Hotel in Makkah and had a wonderful experience. The entire team was kind, polite, and respectful throughout our stay. A standout was a young... Read more

We stayed at the Hilton Convention Hotel in Makkah and had a wonderful experience. The entire team was kind, polite, and respectful throughout our stay. A standout was a young Bangladeshi gentleman who took care of our room—he always cleaned with a smile and consistently went the extra mile. We also appreciated the assistance of a friendly staff member who helped with our luggage. The buffet breakfast was excellent, and the hotel’s location is fantastic—just a short walk from the Holy Mosque. Read less

I had a fantastic stay at the Hilton Hotel Convention. The check-in process was quick, and the front desk staff were warm and welcoming. The room was spotless, spacious, and... Read more

I had a fantastic stay at the Hilton Hotel Convention. The check-in process was quick, and the front desk staff were warm and welcoming. The room was spotless, spacious, and offered a beautiful view. Every staff member I interacted with was courteous and attentive; they went above and beyond to ensure our comfort. Room service was prompt, and the food was delicious. I highly recommend this hotel for business and leisure travellers and would return! The breakfast staff were fantastic, with everything being spot on. I also want to highlight the dinner staff, Ricky and Iqbal, who provided outstanding customer service and were extremely helpful. Read less

We’ve had the pleasure of staying at Hilton Convention Makkah twice, and both experiences have been nothing short of excellent. The hotel is immaculately clean, peaceful, and perfectly located just... Read more

We’ve had the pleasure of staying at Hilton Convention Makkah twice, and both experiences have been nothing short of excellent. The hotel is immaculately clean, peaceful, and perfectly located just a few minutes’ walk from the Haram – making it ideal for anyone visiting for Umrah or Hajj. The rooms are spacious and elegantly furnished, with breathtaking views of the Holy Mosque. The overall atmosphere is calm and respectful, which made our spiritual journey even more meaningful. We want to express our heartfelt gratitude to MD Parvez from housekeeping. He always greeted us with a warm smile and ensured that our room was spotless and well-stocked every day. His kindness and dedication did not go unnoticed. A special mention also goes to Yousef Abu Alqasim, a breakfast waiter who truly made our mornings brighter. Every day, without fail, he brought us fresh fruit juice with a kind smile and genuine hospitality. What touched us most is that even during our stay last year, Yousef remembered us and offered the same generous service. His respectful and attentive nature reflects the true spirit of hospitality, and we deeply appreciated his presence. We are already looking forward to returning again, insha’Allah. Hilton Convention Makkah will always have a special place in our hearts. Read less

I booked this hotel few hours after before my arrival and I was so impressed with the professionalism, cleanliness and the location. Perfect. The lady that checked us in, Fatima... Read more

I booked this hotel few hours after before my arrival and I was so impressed with the professionalism, cleanliness and the location. Perfect. The lady that checked us in, Fatima has a very good customer relation. I think she will go far base on how wonderful she make you feel as a guest. This hotel, highly recommended. And the food, fantastic service. Thank you Fatima, for making us feel home. Read less

It’s rare to come across someone who puts their heart and soul into everything they do — but Islam is truly one of those people. His service is exceptional, marked... Read more

It’s rare to come across someone who puts their heart and soul into everything they do — but Islam is truly one of those people. His service is exceptional, marked by professionalism, warmth, and genuine care for every guest. When it comes to coffee, Islam’s passion truly shines. Every cup he prepares is made with precision and love, resulting in a rich, flavorful experience that guests never forget. It’s clear that he doesn’t just make coffee — he creates a moment of joy in every sip. Islam is more than just a staff member — he is an artist in his craft. His dedication and passion for coffee are inspiring, and it shows in every detail. Thank you, Islam, for your remarkable service! Read less

Amazing service from the full team. Especially the breakfast team - everyone is so attentive, caring and constantly smiling. Iqbal Husein at the breakfast was a superstar! He took really... Read more

Amazing service from the full team. Especially the breakfast team - everyone is so attentive, caring and constantly smiling. Iqbal Husein at the breakfast was a superstar! He took really good care of us and was so attentive to details. Generally a great hotel with top customer service - especially from all the expat staff. Happy to have stayed here. Read less

Very welcoming staff starting from reception. We got a nice room with clean and tidy atmosphere. Service was really nice provided by Executive Lounge staff. Chef prepared very tasty fish... Read more

Very welcoming staff starting from reception. We got a nice room with clean and tidy atmosphere. Service was really nice provided by Executive Lounge staff. Chef prepared very tasty fish and chips as usual. Oybek and Faris at the lounge were attentive and helpful Read less

The ambience of the hotel is really relaxing and quiet. People here are very polite and helpful. I loved the service that they are doing. Absolutely prestigious and clean executive... Read more

The ambience of the hotel is really relaxing and quiet. People here are very polite and helpful. I loved the service that they are doing. Absolutely prestigious and clean executive lounge they have in the 8th floor. Oybek collected my feedback and offered help. Read less

Great amenities and very close to the haram. but terrible customer service and Wifi. After posting this, management was very curtious and made the rest of my stay memorable. ... Read more

Great amenities and very close to the haram. but terrible customer service and Wifi. After posting this, management was very curtious and made the rest of my stay memorable. I can honestly say they went above and beyond by upgrading my room and sending me a very delicious coffee and dessert cart to my room. Thank you for making things right Read less

Hotel is excellent. From checkin process till the end, everything was perfect. Cleaning staff is doing a great job. Breakfast offers a good variety. Dinner is executive lounge is simply... Read more

Hotel is excellent. From checkin process till the end, everything was perfect. Cleaning staff is doing a great job. Breakfast offers a good variety. Dinner is executive lounge is simply fantastic. I think they need to change the name from light dinner into heavy dinner ))) Oybek Usmonov collected my reviews and offered sincere support. Faris and Abdurahman are also working hard to earn satisfaction. And big thanks to Abdurahim for his leadership in the lounge Read less

I had a wonderful stay at this hotel! Its location is unbeatable – just a short walk to the Kabba, with everything you could need nearby, including plenty of restaurants,... Read more

I had a wonderful stay at this hotel! Its location is unbeatable – just a short walk to the Kabba, with everything you could need nearby, including plenty of restaurants, shopping, and the mosque. My room even had a partial view of the mosque, which was a lovely touch. While the room could use a bit of updating, it was overall comfortable and clean, providing a great place to relax after a busy day. The staff was friendly and accommodating, making sure all our needs were met. The breakfast buffet was a highlight – delicious and with plenty of options to choose from. Overall, I highly recommend this hotel for its prime location, great service, and satisfying amenities! Read less

We came to umrah through a group and they booked this hotel which was lovely and staff friendly and helpful.. always there when you need anything. We booked breakfast as... Read more

We came to umrah through a group and they booked this hotel which was lovely and staff friendly and helpful.. always there when you need anything. We booked breakfast as well, and I must say there were so many varieties to choose from, and your plate was never empty. It was delicious. I also ordered room service for my son, who only has English food and didn't want to take him out to feed him, but me and my husband and I enjoyed our traditional foods outside. Room service food was a delight, and my son really enjoyed it. They also rang to get feedback, which I thought was very nice. Overall, I would say it's a beautiful hotel, and if you're thinking of coming for umrah and staying at a 5*, then I would highly recommend the Hilton Convention Read less

My visit at the hotel was for 3 days and to be precise the view of the room was fantastic; we can go towards haram from the hotel itself on... Read more

My visit at the hotel was for 3 days and to be precise the view of the room was fantastic; we can go towards haram from the hotel itself on foot and there was not much issue with the room. The chick in procedure could take a while as for some new guests should confirm about parking is included in there stay or not. One thing that they should have done is there was no security guard to guide for parking in basement and there is a slope at the parking entrance which whole entering during the day is not much visible, I would like if the hotel came with a solution for that. Apart from one or 2 issues the rest of my stay was good. Read less

Wonderful hotel very close to the Haram. Service was excellent in every regard. Highly recommend the breakfast here. The food is amazing and the staff are super helpful and kind.... Read more

Wonderful hotel very close to the Haram. Service was excellent in every regard. Highly recommend the breakfast here. The food is amazing and the staff are super helpful and kind. Riaz was the nicest server, really making sure we were well fed every morning. Read less

Nice and spacious suite, they also provided a crib for my daughter. They gave me a Omra guide on request and they also have wheelchairs on demand. The location... Read more

Nice and spacious suite, they also provided a crib for my daughter. They gave me a Omra guide on request and they also have wheelchairs on demand. The location is good too but not overlooking Kaaba. Excellent service by Islam in the lounge who was very professional and hospitable and the food at dinner time was good too unlike the afternoon time. Read less

This hotel is really excellent and the room was very spacious and clean. The staff was so helpful and friendly. The best thing was breakfast as it had a lot... Read more

This hotel is really excellent and the room was very spacious and clean. The staff was so helpful and friendly. The best thing was breakfast as it had a lot of varieties. The restaurant staff was very courteous/kind. Definitely will come again!! Highly recommended Read less

Title: Exceptional Stay at Hilton Hotel – A Truly Unforgettable Experience Review: I recently had the pleasure of staying at the Hilton Hotel, and I must say, it was an absolutely exceptional... Read more

Title: Exceptional Stay at Hilton Hotel – A Truly Unforgettable Experience Review: I recently had the pleasure of staying at the Hilton Hotel, and I must say, it was an absolutely exceptional experience. As soon as I walked through the doors, I was greeted by their friendly and professional staff who made sure my check-in process was smooth and hassle-free. The room was immaculate, with all the amenities one could ask for. The bed was incredibly comfortable, ensuring a restful night's sleep. I was truly impressed by the attention to detail they maintained – from the crisp, clean linens to the well-stocked minibar, every aspect was thoughtfully executed. The hotel offers a wide array of dining options catering to various tastes, and every meal I had was delectable. The chefs at Hilton surely know how to impress their guests with their culinary expertise. Moreover, the hotel's facilities only added to my overall satisfaction. From the state-of-the-art fitness center to the elegantly designed swimming pool, Hilton ensures that its guests have plenty of options to unwind and enjoy themselves. One of the highlights of my stay was the impeccable customer service. The staff went above and beyond to accommodate my needs, always with a warm smile on their faces. I truly felt valued as a guest, and it is evident that the hotel prioritizes the satisfaction and well-being of its patrons. In summary, my stay at Hilton Hotel was nothing short of exceptional, and I wholeheartedly recommend it to anyone seeking a luxurious and comfortable stay. I cannot wait for my next visit to experience the unparalleled hospitality this incredible establishment has to offer. Read less

The hotel is excellent, rooms are very neat and clean. my Suite was luxurious and beds were very comfortable. The Bathrooms were clean and spacious. Location is awesome except a... Read more

The hotel is excellent, rooms are very neat and clean. my Suite was luxurious and beds were very comfortable. The Bathrooms were clean and spacious. Location is awesome except a small stretch of uphill for the elderly which is covered by Bus trip. Breakfast was very tasty and had lots of variety. overall value for money. Read less

The rooms are nice with enough space for a family of 5 people. In addition, our deluxe view room also has a view of the Grand Mosque so that we... Read more

The rooms are nice with enough space for a family of 5 people. In addition, our deluxe view room also has a view of the Grand Mosque so that we can monitor the situation to make sure whether the call to prayer has been called or not. According to my family this room is perfect. The hotel service is very good, the staff is friendly, the breakfast is delicious, especially the Falafel which has a savory taste. In the afternoon and evening, we went to the lounge for Afternoon Tea and dinner. The dinner is very good, especially if there is rice. For the distance to the mosque, it is close but too uphill so the feet get sore easily. Basically, it's the best here! Read less

Very nice rooms and reception, and room service. Cleaning staff was cutting corners and we had to ask them to refill items or bring missing items. Climbing jabl Omar... Read more

Very nice rooms and reception, and room service. Cleaning staff was cutting corners and we had to ask them to refill items or bring missing items. Climbing jabl Omar is bit demanding but if you are fit it should be easy. Not recommended for people with wheel chair or elderly as even shuttle service will drop you on the hill. Breakfast was good with wide variety. Read less

The hotel is good, rooms are very neat and clean. my Suite was luxurious and beds were very comfortable. The Bathrooms were clean and spacious. Location is not that... Read more

The hotel is good, rooms are very neat and clean. my Suite was luxurious and beds were very comfortable. The Bathrooms were clean and spacious. Location is not that great especially for elderly people. Lot of flies were in the room and bathroom. Read less

Rooms were very spacious and clean. The staff were so helpful and friendly. The best thing was breakfast as it had a variety for adults and children. The pastries were... Read more

Rooms were very spacious and clean. The staff were so helpful and friendly. The best thing was breakfast as it had a variety for adults and children. The pastries were so yummy. Definitely will come a again!! Read less

Absolutely amazing stay and brilliant service! In-detail review below: Check-In Experience 5/5 We were a family of 5 (Adults) and we checked in around 12.30am and the hotel lobby was quiet. Luggage... Read more

Absolutely amazing stay and brilliant service! In-detail review below: Check-In Experience 5/5 We were a family of 5 (Adults) and we checked in around 12.30am and the hotel lobby was quiet. Luggage was offloaded by the staff and taken inside and was told to check-in at the reception. Was greeted well and I provided by booking details to the receptionist. He was very attentive and answered any questions I had. As we had two rooms booked, he asked if we would like to have the rooms on the same floor. Paid the remainder of the rooms via credit card which went smoothly. Took around 10 minutes for the whole check in process which was very good. Rooms 4/5 Rooms were perfect and clean. We were given a 4-bed room for 3 of us which was ample. and a 2-queen bed for the ladies. View was partial haram which was good. Some amenities listed on Booking.com were not present such as the slippers and bathrobe but we weren't too concerned about these. Only given 4/5 for this because someone else might require these amenities and if they are listed they should be provided but weren't big of a deal for us. Also one out of the two rooms booked did not have any drinks or snacks in the mini fridge although the other room did. Laundry Service 5/5 Quick and efficient and offered us free ironing and folding which are usually charged. Could not complain about this service as it was perfect as you'd expect. Customer Service 5/5 Calls from the room landline were answered immediately and always helpful on the other side. All queries answered thoroughly. Shuttle Service 4/5 24-Hour shuttle is a good service to provide, however was not as expected as it only takes you to the flat part near the shops at the bottom. Does not take you the front of the marbled area of the masjid. So you still need to walk around 4-5 minutes to get to the marbled area. Sometimes takes very long to come especially in the late night hours between 1 and 4am. Read less

I was booked at the Double Tree Hilton Hotel and when I arrived in Makkah I was transferred to the Hilton Convention Hotel without prior notice or a letter stating... Read more

I was booked at the Double Tree Hilton Hotel and when I arrived in Makkah I was transferred to the Hilton Convention Hotel without prior notice or a letter stating that the hotel will be changed. I had to wait in the lobby of the hotel for three hours after a long travel trip under the pretext that my reservation information had not been transferred from the first hotel (Double Tree) even though the hotel had been booked a whole week in advance. I just want to notice that it will be my first and last experience of this bad hotel The rating on the reservation sites page and Google Maps will be poorly rated + never mention this place to anyone Regards , Read less

The service was beyond unsatisfactory. The rooms hygiene was clearly not taken into consideration, as the room was very dirty to the point that I found mold in the fridge.... Read more

The service was beyond unsatisfactory. The rooms hygiene was clearly not taken into consideration, as the room was very dirty to the point that I found mold in the fridge. The hotel had let go around 80% of the workforce according to the reception but that’s in no way an excuse. Read less

Excellent hotel and amenities. Rooms service were kind enough to borrow us a microwave for our stay so that we could warm food for the kids in the hotel room. Hotel... Read more

Excellent hotel and amenities. Rooms service were kind enough to borrow us a microwave for our stay so that we could warm food for the kids in the hotel room. Hotel has a shuttle service to the 🕋 but I’d recommend walking down to the cafe and souvenir shop and exiting as opposed to main entrance which is a short cut. Breakfast was plentiful and ample amount of seating to facilitate. Read less

They should the exact route to enter the hotel, took me 2 hours going around the hood to know from where to enter the hotel. Also they should place Free parking... Read more

They should the exact route to enter the hotel, took me 2 hours going around the hood to know from where to enter the hotel. Also they should place Free parking for the cars. Not 250SAR for 24 hours only. Despite that, the hotel was very nice, roos is clean and spacious. The breakfast was delicious. Read less

Comfortable stay with great value for the price! The room was clean, cozy, and equipped with all the essentials. Staff were friendly and helpful, always ready to assist with a... Read more

Comfortable stay with great value for the price! The room was clean, cozy, and equipped with all the essentials. Staff were friendly and helpful, always ready to assist with a smile. The location is convenient, close to Masjid Nabve. Breakfast was very tasty .Especially restaurant manager was very cooperative guy there. I would recommend for a no-frills, pleasant experience! Read less

A Heartfelt Thank You to the Hotel Team This was our second stay at the hotel with my family, and once again, the experience was exceptional. The services provided were truly... Read more

A Heartfelt Thank You to the Hotel Team This was our second stay at the hotel with my family, and once again, the experience was exceptional. The services provided were truly outclass, making our stay both comfortable and memorable. A special thank you to Chef Rafat, whose omelets and pancakes were simply the best—our mornings were made delightful thanks to his culinary skills. We are also deeply grateful to Ahmed Essa and Abdul Rahman for their kind gesture in upgrading us to a suite, ensuring our family could stay together in comfort. Their hospitality truly made a difference. The housekeeping team deserves a big shout-out as well—they were always available and attentive, keeping everything spotless and welcoming. Last but not least, our sincere thanks to the hotel management for maintaining such high standards and ensuring the best services for their guests. Your dedication to excellence is evident in every detail. Looking forward to our next visit! Read less

Brother Rasheed was so amazing every day greeted my 5 year old so nicely she never forgot him ; He would always greet her by her name and ask her... Read more

Brother Rasheed was so amazing every day greeted my 5 year old so nicely she never forgot him ; He would always greet her by her name and ask her how she is and she should make dua for him ; He left to Sudan and my daughter still asked about brother Rasheed .. Jazakallah fir making our experience wonderful … Our room was haram view beautiful , it was a bit crowed with all the beds; we had a wonderful housekeeping guy brother Fahad; He was an exceptional hard worker and knew what we needed and cleaned the room to our satisfaction; he was overworked but smiled Madam do you need anything else ? Even though the hot water wasn’t working and it wasn’t his job to fix but he got someone to help us right away .. two days in a row they kept coming to fix but wasn’t getting fixed the front desk upgraded us to a room but the front office people were not very friendly from checking in to being upgraded everything was about it money.. As the hot water wasn’t working which they changed the room and I had a Ziyarah to go to and I had to delay it to help the bell boy the character and what needed to be done was so poorly by the front desk .. I was so upset and I was delayed to the Ziyarah and they didn’t care ..a great disappointment The kitchen manager was nice especially to my elderly father which made me very happy ; he would always smile and ask him if we needed anything .. The Chef who made the egg and pancakes was so nice to my children and myself he worked so hard and made the best pancakes and omelettes .. he always smiled and was very efficient with making our food.. thank you for making our experience great Brother Ashfaque was very nice and helpful bringing our suitcase to our room very nice bell man very overwhelming with all the work but always smiles and was patient .. Our waiter at the breakfast was nice; brother Choton Ali was very nice and accommodating.. Close to the Nisa side.. very grateful for the stay and all the positive and good efforts Read less

There’s no way this is a 3 star rated hotel; in my view it’s definitely a 5 star hotel. I honestly cannot fault it; the location, service, rooms and especially... Read more

There’s no way this is a 3 star rated hotel; in my view it’s definitely a 5 star hotel. I honestly cannot fault it; the location, service, rooms and especially the breakfast was 5 star standard. Ali from breakfast restaurant really went out of the way to ensure our table was always catered for; from tea to pancakes, he knew what we wanted before we asked for it. Really felt like a personal service; pls pass on our special thanks. Breakfast was definitely 5 star standard. Chef Majid made the best omelettes and was always friendly, despite the popularity and early morning queue. Also our usual house keeping staff ensured our room (1035) was clean and fresh everyday; pls pass on our thanks (I’ve forgotten the names). Lastly, I would also like to pass on special thanks to Abdul Rehman from reception who greated us at check in and gave us an outstanding room especially for my disabled mother who would be able to enjoy haram view when reading slaah from the room (with sounds of Azaan and imam leading prayers in the room (live). My mother is eternally grateful. Many many thanks team Taiba Front; a job well done. Pls have your hotel rated again as I am sure it will be rated 5 star!⭐ ⭐ ⭐ ⭐ ⭐ PS we stayed for 8 nights and the plastic plates and cutlery (some reviews have mentioned) was only temporary for a few days since the kitchen was being refurbed. They’d quickly switched to proper plates and cutlery after a few days. If guests had bothered to ask then I’m sure the staff would have explained like they did to us. Read less

Excellent Arrangements. Lovely Service. Cleaning was Awesome. The Floor Manager used to Visit everyday to check. Most happiest stay at the hotel. Recommend every one to stay. Mr Rahim Basari... Read more

Excellent Arrangements. Lovely Service. Cleaning was Awesome. The Floor Manager used to Visit everyday to check. Most happiest stay at the hotel. Recommend every one to stay. Mr Rahim Basari of the hotel was very soft spoken, courteous, friendly and very caring. He was always available to supervise the service. My Best Wishes. Read less

We had a wonderful stay, and a big part of that was thanks to Abdul Hakim. He did an excellent job making sure our room was spotless and comfortable. The... Read more

We had a wonderful stay, and a big part of that was thanks to Abdul Hakim. He did an excellent job making sure our room was spotless and comfortable. The cleanliness was exceptional – the bathroom and toilet were thoroughly cleaned, and everything was left fresh and tidy. Abdul was also incredibly helpful and friendly throughout our stay, always checking in to make sure we had everything we needed like spare towels etc... and ensuring our room was Clean. His attention to detail and dedication to his work truly stood out. Excellent service and cleaning like this really makes a difference – thank you, Abdul Hakim, for helping make our stay so enjoyable! Read less

The hotel location, staff, service, rooms and food was excellent. . The housekeeping staff on our floor (11th floor) MD jihad were very helpful, and did a great job... Read more

The hotel location, staff, service, rooms and food was excellent. . The housekeeping staff on our floor (11th floor) MD jihad were very helpful, and did a great job keeping the room clean.md Jihad Cleaned my room safely an beautifully. He is a good boy.♥️ My family and I really enjoyed the stay and will definitely comeback in future Read less

Stayed here December 2023 and it was a lovely stay. We weren't expecting much for a 3-star hotel but we were impressed by the standard and customer service. Our room... Read more

Stayed here December 2023 and it was a lovely stay. We weren't expecting much for a 3-star hotel but we were impressed by the standard and customer service. Our room was very spacious with two separate 'bedrooms' and a small kitchen which was very nice. The shower room was also very clean and spacious too. We didn't eat breakfast here so I cannot comment on that. The location is excellent, the hotel is very close to the ladies entrance/ prayer area to Masjid Nabawi, as well as all of the shops, restaurants and even pharmacies. Housekeeping staff were also very kind and helpful. Read less

A very comfortable and cozy place to be in Medina. Rooms are excellent. Breakfast is outstanding. You can enjoy a very vast selection of cuisines there. The only problem is... Read more

A very comfortable and cozy place to be in Medina. Rooms are excellent. Breakfast is outstanding. You can enjoy a very vast selection of cuisines there. The only problem is number of lifts. In rush hours you have to wait for several minutes before it’s your turn to board the lift.Overall a very good experience. Read less

The hotel location, staff, service, rooms and food was excellent. On arrival and departure the bell captain services were excellent and also Mr Abdulmalik at the reception provided an excellent... Read more

The hotel location, staff, service, rooms and food was excellent. On arrival and departure the bell captain services were excellent and also Mr Abdulmalik at the reception provided an excellent service. The housekeeping staff on our floor ( 7th floor): Sajid Miah, Ramadan and Ruben were very helpful, and did a great job keeping the room clean. We ordered room service it was good although it took a long time to get order for some unknown reason. Areas of improvement: electrical outlets need to be fixed. Heavy load on lifts My family and I really enjoyed the stay and will definitely comeback in future Read less

We booked with them direct and they basically emailed me with 7 days to go saying my card wasn’t working and they cancelled our booking. They don’t answer calls / emails,... Read more

We booked with them direct and they basically emailed me with 7 days to go saying my card wasn’t working and they cancelled our booking. They don’t answer calls / emails, basically it’s a way for them to now sell our room for triple the price! Now has left us with having to book another ! IF THESE ARE THE ISSUES WE ARE HAVING BEFORE EVEN REACHING OUR DESTINATION IMAGINE THE STAY WITH THEM. Read less

Great convenience to the Masjid Nabawi and beautiful hotel. Some problems with lifts as not enough lifts for guests so usually a 5-10 minute wait around salaah time but otherwise... Read more

Great convenience to the Masjid Nabawi and beautiful hotel. Some problems with lifts as not enough lifts for guests so usually a 5-10 minute wait around salaah time but otherwise perfect hotel, clean, convenient and lots of eateries in the vicinity. Beautiful view of the whole masjid uninterrupted view of the dome from the Haram view rooms. Read less

5 star hotel but food is not 5 star, their Royal suite is a very very nice suite, however, no point of the balcony as it is restricted and no... Read more

5 star hotel but food is not 5 star, their Royal suite is a very very nice suite, however, no point of the balcony as it is restricted and no access to it but very nice service, was able to request food on demand in buffets area, very nice service / employees willing to help and make your stay very positive Read less

Their ‘Suhoor’ buffet ended almost a full HOUR before Fajr and when the lady behind us asked for water just after 4am (when fasting starts at 4:54am) they asked her... Read more

Their ‘Suhoor’ buffet ended almost a full HOUR before Fajr and when the lady behind us asked for water just after 4am (when fasting starts at 4:54am) they asked her for 6SR! Really poor way to treat people who pay good money for a SUHOOR buffet. Food however had good flavours. Reception was very rude and not friendly. Broken items in our suite: towel holder, toilet seat, TV, kettle. Not enough lifts for the number of guests they have, had to use stairs as queues for lifts were very long. Location was the only thing good about this hotel as very close to Masjid An Nabawi. Not worth the almost £1000/night we paid for this hotel as very poor service and customer service especially regarding the suhoor….kids were thirsty and hungry. Read less

I don’t even know where to start off. WORST hotel experience ever. As I came , to even get inside the area to go up to the lobby there was... Read more

I don’t even know where to start off. WORST hotel experience ever. As I came , to even get inside the area to go up to the lobby there was a huge line. The elevators take FOREVER, even though there are two different ones at two different locations. The hotel feels so cramped always a terrible scent within the hallways, and the room was the worst nightmare. Bed sheets have stains, carpets dirty, and a jungle of mess under the beds!!! Absolutely disgusting. Water heater was off the first day , someone came after 30 minutes and fixed it, the lights switch was behind my brothers pillow which was very annoying whenever he lay down. Rooms walls are so thin you can hear everything going on in the hallway and anyone walking by can hear anything you are saying in the room. There were flys and ants in the bathrooms. When my bags were dropped off the bell boy just rolled them to me aggressively and even hit my neighbors door and just left. There is a disturbing alarm that goes off every few hours even in the night time when you were sleeping. Employees say it’s no worry but alarm still went off for the 4-5 days I was there. Rooms never come with towels you always have to call and they take 20 minutes just to bring you towels. Rooms are so packed you have no room to store your luggage. Furthermore, back to the elevators , they take forever and are so tiny. The buttons to call for elevators are broken because of frustrating guests I am guessing. The restaurant they have smelled like dead fish every time you go there. And when I finally went to speak to the manager about this , he never apologized and told me to speak to my travel agent… I mean what kind of manager and hotel is this. This is not a hotel and more like a motel. I DON’T RECOMMEND this hotel to anyone. Read less

The hotel is falling apart plumbing is very bad our bath sink was leaking and the water was gushing out like a broken pipe. Hair on bed. Bathroom not clean.... Read more

The hotel is falling apart plumbing is very bad our bath sink was leaking and the water was gushing out like a broken pipe. Hair on bed. Bathroom not clean. Phone doesn't work. The housekeeping is terrible the whole day goes and your room is not cleaned. Stains on beddings. Don't be fooled by pics on internet. Bathroom door handle broken. Read less

The hotel is very close to the Haramain. Within few minutes you are in the Haramain. The lifts are very very busy. It is also used to take luggage up... Read more

The hotel is very close to the Haramain. Within few minutes you are in the Haramain. The lifts are very very busy. It is also used to take luggage up which restricts guests from using some of them. You can wait for long periods before getting into a lift. Other guests cut their way through into the lift, so be prepared to be patient. Fortunately I stayed on the 3rd Floor so I was able to use the stairs, but for elderly guests it might be a problem. The breakfast starts little later then other hotels. The beds are also slightly smaller than other hotels. You have to remind house keeping daily to make up your room. Although these issues, I will only return if I get a booking on level 2 or 3. Otherwise the lift really stresses me out. Read less

Location wise it's the best choice but other than that it's not worth the money I paid. The furniture and mirror had oily finger marks every where. Mirrors had some... Read more

Location wise it's the best choice but other than that it's not worth the money I paid. The furniture and mirror had oily finger marks every where. Mirrors had some stick stuff. Even the bathroom door and frame had lots of splashes of dried up soap. Windows were so dirty from inside. I took my wipes and clean the whole thing as I wouldn't stay in such condition. I wasn't expecting this at all. So unhygienic. Rooms and hallways were so dingy. Carpet is disgusting. They gave us complimentary fruits that was so nice of them. My request to hotel management is to maintain a good cleanliness standard. Hotel itself is built nice but dirtiness killed the good vibe. Read less

I would recommend this hotel if you want to throw your money in the toilet. Housekeeping came at 10:30pm EVERY night instead of coming during the day. The food made... Read more

I would recommend this hotel if you want to throw your money in the toilet. Housekeeping came at 10:30pm EVERY night instead of coming during the day. The food made us sick every time without fail. Every time we tried to order room service, they tried to convince us to go to the buffet instead, and by the time the food got delivered to our room, it’d already be cold (we didn’t even get our correct order sometimes). There are 3 elevators but half the time only one was in service, and it was ALWAYS filled at capacity so we’d be waiting up to 20 minutes just to try to get on. Our room neighbours were always screaming in the middle of the night so we didn’t even sleep well, and reception did nothing about it. Read less