This hotel literally are not 5 stars hotel!!!!. Breakfast are suck. Very bad. The staff in the restaurant were noisy like they are on the street. They serve beef liver,... Read more

This hotel literally are not 5 stars hotel!!!!. Breakfast are suck. Very bad. The staff in the restaurant were noisy like they are on the street. They serve beef liver, sausage. So Bullshit. We wait for our room for 3 hours. Well done! Read less

I think this hotel staff went above and beyond during our stay. We were here for about six or seven days during Ramadan 2025, and everything exceeded our expectations. The... Read more

I think this hotel staff went above and beyond during our stay. We were here for about six or seven days during Ramadan 2025, and everything exceeded our expectations. The rooms were always clean, and the staff on our floor were consistently professional and helpful. They made sure we had everything we needed and often checked in to see if we required any assistance. The staff at the lobby were also extremely helpful and kind. One of the highlights of our stay was the iftar and suhoor meal that were included as buffet. It made our lives so much easier, and the food was genuinely delicious. We didn’t have to go out looking for iftar or suhoor spots. Tariq and Hamza working at the buffet were always very helpful. I can’t thank you guys enough for making us feel so comfortable. I can’t wait to come back with my family and stay here inshallah. Most important part is that Le Méridien made our stay during Umrah a very pleasant experience. This is very close to clock tower and walk to Masjid al haram is only 5/max 10 minute because of the crowd. I highly recommend this place. I myself will be staying here when I come back inshallah. Read less

Excellent experience at a first rate hotel. Location, restaurant, customer service and the room all exceeded my expectations. Staff in the restaurant were amazing and both breakfast and dinner... Read more

Excellent experience at a first rate hotel. Location, restaurant, customer service and the room all exceeded my expectations. Staff in the restaurant were amazing and both breakfast and dinner were excellent. Would definitely stay here again! Read less

I stayed for one night, the room was freshly updated, they also provided with free dinner (nice touch!), we dined at the 21st floor - small restaurant but very crowded. The... Read more

I stayed for one night, the room was freshly updated, they also provided with free dinner (nice touch!), we dined at the 21st floor - small restaurant but very crowded. The room is great, but bathroom needs more renovations with the smell The service is excellent, love the friendliness and very helpful with any needs! Smiles all around! Distance is best! Less than 5 mins walk to the Haram. Will stay here again. Read less

I heard that some booked rooms were reassigned to a different hotel, which is highly unprofessional and very disappointing. Additionally, there were several issues with the service that made the experience... Read more

I heard that some booked rooms were reassigned to a different hotel, which is highly unprofessional and very disappointing. Additionally, there were several issues with the service that made the experience uncomfortable: 1. Inappropriate behavior from waiters – Three waiters were excessively flirty. While I was dining with my little sister, they catcalled us, exchanged glances, and laughed among themselves. I expected this city to be a place of joy and peace, but this behavior was far from it. 2. Rude waitress – My little sister was eating and had paused to talk to our parents, but before she could finish, the waitress took her plate without asking if she was done. There was no courtesy, no confirmation—just an assumption that the food was finished. What’s worse, there was still food on the plate, which ended up being wasted because it was thrown away without any confirmation. This lack of basic service etiquette is truly disappointing. 3. Unprofessional cleaning service – While I was in my hotel room with my grandmother, a male staff member rang the bell for cleaning. I told him everything was fine and no service was needed, yet he stood there, smiling and staring at my grandmother without moving until I closed the door. My grandmother and I was scared. Then, on the day of checkout, I was already in a rush when he entered the room while I hadn’t put on my hijab. As I hurried to the elevator, he raised his voice to joke—at a completely unnecessary time when I was clearly in a hurry. This level of service and professionalism is unacceptable. I hope management takes this feedback seriously to ensure a better experience for future guests. Read less

Staying here for five days was rather convenient, near Masjid Al Haram. The room indeed was pretty old but clean enough. The air conditioner was working well but the shower's... Read more

Staying here for five days was rather convenient, near Masjid Al Haram. The room indeed was pretty old but clean enough. The air conditioner was working well but the shower's hot water was not hot enough. The staff was friendly, food was decent not very special though. It was good enough for me. Thank you! Read less

One of the best stays around the Haram. The halls have very beautiful scent. Breakfast is great. The room layout is very good. Proximity to Haram is a huge plus... Read more

One of the best stays around the Haram. The halls have very beautiful scent. Breakfast is great. The room layout is very good. Proximity to Haram is a huge plus (walking distance). My only wish that they offer special rate for long stays. Read less

After reading many negative reviews, I was skeptical of staying here. But I was so glad that I did stay here for the reasons below: 1. Much more affordable than other... Read more

After reading many negative reviews, I was skeptical of staying here. But I was so glad that I did stay here for the reasons below: 1. Much more affordable than other options. 2. Very close to the Haram. 5 to 10 minutes walk depending on the crowd. 3. Clean room. 4. Prayer room option. 5. Good food. 7. Great customer service from everyone. Even though I was there from 24 to 26 of Ramadan, which means extremely crowded.... the staff was very helpful and polite. I am definitely going to stay here again. Read less

Very friendly staff. I came early to the hotel and the receptionist checked us in 4 hours earlier. The room was clean and neat. The hotel is close to haram... Read more

Very friendly staff. I came early to the hotel and the receptionist checked us in 4 hours earlier. The room was clean and neat. The hotel is close to haram only 5 minutes away.The food was good and fresh Highly recommended Read less

The hotel is nearby Haram (5 min walking) but the rooms, beds, bathrooms, appliances, toiletries, hardwares, furniture and fixtures etc. are neither good nor does it satisfy the amount paid.... Read more

The hotel is nearby Haram (5 min walking) but the rooms, beds, bathrooms, appliances, toiletries, hardwares, furniture and fixtures etc. are neither good nor does it satisfy the amount paid. The beds were very uncomfortable and the lights were kind of dim. The charging sockets were very few in number and I had to use the extension plug for the extra sockets. The rooms are very congested as the floor runs short. However the room service guys are good and genuine to help moreover the stay was also good because the city itself is a place of peace. Read less

Ten minute walk from Haram. Beautiful views of Kaaba. The whole staff is incredibly helpful and goes out of their way to make you feel welcome and taken care of.... Read more

Ten minute walk from Haram. Beautiful views of Kaaba. The whole staff is incredibly helpful and goes out of their way to make you feel welcome and taken care of. The restaurant on the top floor is very good. Especially the cook who makes fresh omelettes in the morning and prepares hot pasta for dinner and lunch. Read less

It was one of the best hotel, I've ever been. Thier service was excellent and the staff was really cooperative. Keep up the good work. Looking forward to stay there... Read more

It was one of the best hotel, I've ever been. Thier service was excellent and the staff was really cooperative. Keep up the good work. Looking forward to stay there again. Read less

Great location. Haram is only a few hundred meters walk from the hotel. I was taking my mom in the wheelchair easily. Comfortable beds and clean rooms. The reception staff needs... Read more

Great location. Haram is only a few hundred meters walk from the hotel. I was taking my mom in the wheelchair easily. Comfortable beds and clean rooms. The reception staff needs some training. When I was checking out from the hotel, my mom was thirsty and asked the receptionist if she can have some drinking water. The receptionist rudely replied they do not have water, you better get it from outside. And the fact of the matter is we left some water in our room when we checked out. Our whole good experience turned bitter, and we decided not to consider Le Meridien ever for our stays Read less

The distance to Haram was acceptable...not that far to walk. The rooms were comfortable for 2 but the lifts, though there were six, but they were quite slow in waiting. The... Read more

The distance to Haram was acceptable...not that far to walk. The rooms were comfortable for 2 but the lifts, though there were six, but they were quite slow in waiting. The food I would give a 4/10...the breakfast menu were on repeat everyday which honestly bore us, thus we'd prefer having breakfast outside. Lunch and dinner were 6/10... bearable to eat but again very little of vegetable, except on the last day! Room service was 8/10...the staffs were hospitable and always asked permission before entering to clean our room. Traffic wise, since it is located by the roadside, it is 24-7 busy with passerbys and guests that checked in and out. Read less

It seems there is no maintenance to keep this hotel in good shape. The carpets are too old and too dirty. Damages on the walls and doors are left unfixed.... Read more

It seems there is no maintenance to keep this hotel in good shape. The carpets are too old and too dirty. Damages on the walls and doors are left unfixed. Molds can be seen in the bathrooms. I am really surprised this hotel is allowed to operate in such a poor condition. Read less

Excellent service, all staff members are very friendly, especially the breakfast chef Mr Abdul Bashar, very jolly person and always happy to serve. Highly recommend this hotel for both location... Read more

Excellent service, all staff members are very friendly, especially the breakfast chef Mr Abdul Bashar, very jolly person and always happy to serve. Highly recommend this hotel for both location and service wise. Read less

I had the breakfast here. I would rate it as medium seeing the hotel rating. The dal was delicious. Service was good. The place is neat and clean... Read more

I had the breakfast here. I would rate it as medium seeing the hotel rating. The dal was delicious. Service was good. The place is neat and clean and the food hygienic Read less

Nice view, very clean and good rooms also the washroom well maintained with all the required amenities just that the room doesn’t have the ceiling lights and has only lamps.... Read more

Nice view, very clean and good rooms also the washroom well maintained with all the required amenities just that the room doesn’t have the ceiling lights and has only lamps. Reception staff are active and prompt in helping and some of the room service staff too. Wasn’t satisfied with the buffet but Alhamdulillah the purpose was done as Haram is just at 5 minutes walk away. Read less

Rooms were clean and Masjid Al Nabawi was very close only 5 min walk. However, the room was very noisy because the window wasn't sound proof and there was a... Read more

Rooms were clean and Masjid Al Nabawi was very close only 5 min walk. However, the room was very noisy because the window wasn't sound proof and there was a loud fan outside which kept me awake on the first night in the hotel as I couldn't sleep. I went downstairs to ask for help with the issue but the staff were very rude in their response and did not do anything useful. The noise stayed. Read less

Awful customer service , not safe for women as a mother I was reassured by reception/ manager my young daughters single would be safe on a different... Read more

Awful customer service , not safe for women as a mother I was reassured by reception/ manager my young daughters single would be safe on a different floor. They were harassed by room service staff, their doors were knocked for no reasons other than to speak to them my complaints were not taken seriously , as a Brit I feel disappointed that I felt unsafe in such a holy land because of the staff in this hotel. I wanted the police involved but all I got was a sloppy excuse and a text message from allegedly HQ tht the room service staff member wld be moved to another floor !! My point was tht he and other staff kept knocking on my single daughters door and asking irrelevant questions I also saw him enter another female guest room who seemed anxious upon asking her as she was also British and she told me she did not ask him or want him in her room but he seemed to enter .The chef was. sleaze , I watched him looking at young girls in a very inappropriate way when he thought no one looking . This is when I alerted reception for the 3rd time but still police were not called . If anyone as self respect for their women folk do not use this hotel . I wld rather pay more and go upon reccomadation anywhere close by as the location was perfect . Read less

The hotel is great in itself however the walls seem to be paper thin and our neighbours were a rather rowdy bunch that kept us awake most of the night.... Read more

The hotel is great in itself however the walls seem to be paper thin and our neighbours were a rather rowdy bunch that kept us awake most of the night. Otherwise, no complaints Read less

Stayed here for 13 nights in 2024 Ramadan. Brilliant location only a few minutes walk to the haram, staff were very helpful and polite especially room service. The breakfast was... Read more

Stayed here for 13 nights in 2024 Ramadan. Brilliant location only a few minutes walk to the haram, staff were very helpful and polite especially room service. The breakfast was okay but could do with more options and better quality food and drinks. I would stay here again Read less

NEVER BOOK HERE. WORST EXPERIENCE EVER. They cancelled my booking less than 24 hrs of my expected arrival. I walked into the premises with my two kids to be told that... Read more

NEVER BOOK HERE. WORST EXPERIENCE EVER. They cancelled my booking less than 24 hrs of my expected arrival. I walked into the premises with my two kids to be told that my booking was cancelled. I was told the cancellation was done by the head office, whereas I got an email notification later saying I had cancelled the booking. I was not given the opportunity to talk to any management staff. At the premises, the only help offered was to visit the hotels in the vicinity by foot or search availability online. Unprofessional staff and management. Liars and inconsiderate management Read less

The rooms are good. Amnesties are good. Food is good. Staff is excellent. Specially the staff at counter and staff at restaurant. Manager at restaurant is great. If you have... Read more

The rooms are good. Amnesties are good. Food is good. Staff is excellent. Specially the staff at counter and staff at restaurant. Manager at restaurant is great. If you have an elder person, it is not difficult to walk. But for youngs it is less price and very good hotel. Need to walk 7 minutes approx. Read less

The rooms and the hotel were beautiful. I loved them. I got a deal with breakfast included. But it was not up to the mark. I was expecting much more... Read more

The rooms and the hotel were beautiful. I loved them. I got a deal with breakfast included. But it was not up to the mark. I was expecting much more from a hotel named 'Emaar'. But, I didn't like breakfast one bit. Similarly, the dinner buffet was a rip off. They charged 80 SAR for the buffet. But the buffet did not give any value. Read less

Location is perfect and close to Masjid Nabwi, checking in was easy and fast, big spacious rooms. Pillows were not great, bathroom tap was letting out hardly any water, had... Read more

Location is perfect and close to Masjid Nabwi, checking in was easy and fast, big spacious rooms. Pillows were not great, bathroom tap was letting out hardly any water, had to ring housekeeping multiple times to clean rooms and again asking for new towels after not being given them after the cleaning. Bad lighting in the rooms, all they had was small lamps. Key cards kept disconnecting and not working for the rooms had to go to reception 3 times on different days because of this. Read less

Service was VERY good! The breakfast wasn't really for us, few options and very bland and dry. Aircon needs to be cleaned because it made us all very sick to... Read more

Service was VERY good! The breakfast wasn't really for us, few options and very bland and dry. Aircon needs to be cleaned because it made us all very sick to the point my dad ended up in hospital because it affected his asthma. Rooms are nice and spacious though. Read less