The worst restaurant hotel ever, please make a big room of restaurants, dont you think how could us wanna eat while the situation like this??? Expand or find or make... Read more

The worst restaurant hotel ever, please make a big room of restaurants, dont you think how could us wanna eat while the situation like this??? Expand or find or make or anything else so the queue not long and there a space to SIT. Even its so hard to move bcs no space, so small. Worst! Please renovate YOUR RESTAURANT. So BAD The shower so bad, didn’t work properly Read less

The worst experience ever, Very poor hygiene, Smelly Rooms & very very Old, Broken Bath, No air conditioner, Very High hill so you will do cardio for your entire Journey.... Read more

The worst experience ever, Very poor hygiene, Smelly Rooms & very very Old, Broken Bath, No air conditioner, Very High hill so you will do cardio for your entire Journey. noisy rooms due to other Hotels air conditioners that will be next to your Window 24/7 Non stop, if you book here you will suffer. Read less

Very difficult access for cars by road. No parking offered. Years in customer service yet not a word of spoken English at reception. Rude and unfriendly. No working wifi. No... Read more

Very difficult access for cars by road. No parking offered. Years in customer service yet not a word of spoken English at reception. Rude and unfriendly. No working wifi. No towels. Dirty washrooms. 30 years old Air Conditioners making noise as if a truck is parked in the bedroom. Had issue with my car and despite having vacant parking they didn't let me park. I had to exit the area and it took me 1.5 hours to get back in same area as police won't allow entering. Heartless humans not caring about humans .. very bad experience. Read less

This hotel is situated off the road that leads to Aziziah. It’s on top of a hill in Ajyad. I went from the UK with my wife and 3 boys (10,6,1)... Read more

This hotel is situated off the road that leads to Aziziah. It’s on top of a hill in Ajyad. I went from the UK with my wife and 3 boys (10,6,1) in December 2022. The rooms weren’t great, in particular the bathroom. The service was terrible. I know it’s a 3 star so I’m not expecting the world, but I’m talking about basics. We had to ask for toilet tissue and even then not getting it. When we asked for room service (after 2/3 days) it seemed like it’s a big burden on them. The service staff didn’t want me to tell reception about the issues. Seems like when I did they got a telling off. Check out day reception staff was calling us multiple times in order to tell us to leave. This was shortly after check out and it’s quite normal to take a bit longer to bring down luggage etc. Please be mindful if staying here with elderly or very young ones. Although the hotel provides a shuttle, it’s very hard to get hold of one especially when going up the hill. Either they don’t know you’re waiting at the foot of the hill or when they do come down people are scrambling to get on. Overall, the hotel is passable. Location is good as you can get to Haram in less than 10 minutes easily. 6/7 minutes when not busy. I’d stay again if alone or with friends. Not with family. Read less

I feel this hotel in needs to upgrade in many ways as I been told that all rooms have this bath tub showers which is not up dated... Read more

I feel this hotel in needs to upgrade in many ways as I been told that all rooms have this bath tub showers which is not up dated as a walk in shower is more suited because I see lots of guests elderly and on the bath tub showers one fall or slip is dangerous no rail to hold so hope the hotel changes this. As fir other we are 3 guests and have only two cups fir tea or coffee and when asked I was told each rooms has 3 lol like a joke toilet paper u are given two gir 3 or more people another joke tea bags same 2 3 or more that the amount of tea bags and sugar u get reading all reviews there is lots of improvement to be done overall from management to bell boy ethics service communication and humility I been here and I see lots of tourists but they are elderly they need guidance so staff need to know language and knowledge to handle it care fir elderly people. Read less

It was awful. The rooms were a disgrace. I am currently staying at this hotel and there has been constant issues the second we checked in. The entire room smelt... Read more

It was awful. The rooms were a disgrace. I am currently staying at this hotel and there has been constant issues the second we checked in. The entire room smelt of cigarettes despite asking for assistance from staff. We asked to change rooms yet there was the same situation. The bathroom was horrible with mould marks everywhere. Clearly nothing has been cleaned before we came in because the floors and the doors were very dirty. The shower was absolutely disgusting, the water kept falling out everywhere. The toilet seat broke which we had to call housekeeping for and yet there was issues with it. Hygiene levels need to be improved immediately as we felt very uncomfortable from the very beginning. There is very limited supply of products. In a 4 guest bedroom, they only provide one toilet tissue and when asked for more they always get very hesitant. This is for sure not a 5 star hotel it is more a 1 star. Read less

- If cleanliness and comfort matter to you, do not stay here- The only positive aspect of this hotel is its location—everything else was a complete disaster. The staff were uninterested... Read more

- If cleanliness and comfort matter to you, do not stay here- The only positive aspect of this hotel is its location—everything else was a complete disaster. The staff were uninterested and unhelpful, providing little to no assistance throughout our stay. The rooms were in an appalling state. The bathrooms were outdated, dirty, and barely functional, with showerheads that hardly worked. The mattresses were filthy, and, to make matters worse, several members of our group ended up covered in bed bug bites. The entire hotel had an unpleasant, stale odor that made it difficult to relax. We requested a room change due to a strong fishy smell in the first room, only to be moved to another room where we experienced the bed bug infestation. If cleanliness, comfort, and decent service matter to you, avoid this hotel at all costs. While the location is convenient, nothing else about this place is worth the stay. If I could give it zero stars, I would. It's a shame, because this was once a very good hotel. Read less

I’ve had the best experience in Shaza back in October. I’m very surprised to see the recent negative reviews though. I booked it from booking dot com and had no trouble... Read more

I’ve had the best experience in Shaza back in October. I’m very surprised to see the recent negative reviews though. I booked it from booking dot com and had no trouble paying at the property. Our quad room was spacious, clean and new looking. We were greeted with juices and check in was swift. We were also given complimentary fruit platter on arrival. I thought it was a one time thing only but they delivered another fruit platter to our room two days later again which was a nice surprise. The staff was super friendly and welcoming. We got our rooms cleaned whenever we wanted. The breakfast buffet was really lovely too. They have live egg station but no pancakes one. Although pan cakes and french toasts are available in buffet everyday. Karak tea was being offered by a very friendly waiter everyday who made friends with my teenage son and made sure my mum got hot tea every morning. The customer relation desk lady (forgot the name) used to call us on our room telephone to check up on us every day and to see if we needed anything. In short I absolutely loved staying there and will book it again in a heartbeat as it’s only 5-6 minutes straight walk to the gate 333/334/335. Read less

I had an amazing experience at Shaza Regency Hotel in Madinah, thanks to the incredible cleaning staff—Md Baijid Mia, Sumon Vai, and Emon Rana. They were ever helpful, always ensuring... Read more

I had an amazing experience at Shaza Regency Hotel in Madinah, thanks to the incredible cleaning staff—Md Baijid Mia, Sumon Vai, and Emon Rana. They were ever helpful, always ensuring that everything was spotless and well-maintained. Their attention to detail in cleaning was truly impressive. More than that, they were extremely respectful, kind, and professional, always greet us with a warm attitude. It’s clear that they take pride in their work, and I truly appreciate their efforts. Exceptional service from exceptional people! Also thank you to the amazing restaurant staff who have been nothing but helpful throughout our stay Mohamed GABR and Lokman. Read less

I stayed at this hotel for six days, and overall, it was a pleasant experience. The room size was good, especially for a group of four. We had a four-bed room,... Read more

I stayed at this hotel for six days, and overall, it was a pleasant experience. The room size was good, especially for a group of four. We had a four-bed room, which we converted into a master bedroom, and it provided us with ample space, even for dining in between. The location is also convenient, as it takes around 5 to 6 minutes to reach the Haram. I wouldn’t call it a bad hotel at all, and it served its purpose well for our stay. Read less