I stayed 4 nights in this hotel. No complain whatsoever. Very close to Masjid Nabawi (4 minutes or less walk). service was great (room service guy comes everyday asking for... Read more

I stayed 4 nights in this hotel. No complain whatsoever. Very close to Masjid Nabawi (4 minutes or less walk). service was great (room service guy comes everyday asking for what’s needed). I have no idea about the restaurant because I didn’t use it. I highly recommend it. Read less

Everytime you had to charge your device, you had to turn all the lights on. The elevator was so slow and made multiple stops even though none of the numbers... Read more

Everytime you had to charge your device, you had to turn all the lights on. The elevator was so slow and made multiple stops even though none of the numbers were pressed. The only good thing about this place was the location as it is quite close to the mosque. The toilet doesn't flush properly and the view outside isn't great. Read less

Very close proximity to the masjid, good location with shops nearby. Housekeeping staff are friendly and will make your room spotless, restaurant has a wide variety of good food and... Read more

Very close proximity to the masjid, good location with shops nearby. Housekeeping staff are friendly and will make your room spotless, restaurant has a wide variety of good food and the "captain" of the restaurant Abdul Qadar went out of his way to ensure we were fully satisfied. An excellent hotel with great facilities and would highly recommend. Definately more than 5 stars. Read less

Great location but poor customer service, room service, zero to non housekeeping service non existing. Don’t even know where to start from. Called the house keeping for broken Tv remote... Read more

Great location but poor customer service, room service, zero to non housekeeping service non existing. Don’t even know where to start from. Called the house keeping for broken Tv remote control never changed it. So the children never get use the TV. Order food from the room service that was my mistake. I should have never order from the room service. They mixed up order. Served me one item at a time. Please people order from outside or eat outside they serve you left over food from the night buffet, Bad and rotten food. Whomever managing this hotel have no clue on food and service. GM needs knowledge of food and service. Very bad experience. I am definitely not going back to this hotel. My next visit I will stay somewhere else. Read less

Average in every sense. Rooms are not very clean, washrooms are visibly dirty at some places, no toiletries, worn off furniture. Food is so bland. It doesnt seem 4 star... Read more

Average in every sense. Rooms are not very clean, washrooms are visibly dirty at some places, no toiletries, worn off furniture. Food is so bland. It doesnt seem 4 star from any aspect. Read less

A very disappointing experience, in terms of looks and feel the hotel is nice. The lobby always smells nice when entering and there are several lifts to get you to... Read more

A very disappointing experience, in terms of looks and feel the hotel is nice. The lobby always smells nice when entering and there are several lifts to get you to the required floor. The biggest disappointment has been the actual rooms, the electricity has been deliberately wired in a way to make it hard for people to sleep or charge their devices. This means in order to have power to the sockets and charge your devices, you will need to keep the rooms lights on, obviously this makes it so uncomfortable after a long day in the masjid, you just want to come back and relax with just one lamp on and devices on charge to communicate with your loved ones. We also had several issues with our bathroom, with clogged shower & sink drain, and toilet flushing issues. To top it off we had some water leak in the bathroom from the roof, this had me worried as I did not know if this water is clean or not, and could it get mixed electrical wiring and cause a fire. This is clearly not a 5 star hotel more like a 3/4 star. The hotel chain should be ashamed of making things difficult for the guests of Allah, instead of making things easier. Electrical charging points should be a standard feature in any hotel chain, never mind one that classes itself as 5 star. The beds are smaller than expected, especially when compared to the single beds we had at Pullman Zam Zam Makkah. The location is great as it is only 3-4 mins to get to the masjid and is ideal for ladies as it closer to their entry points by gate 339. Unfortunately I would NOT use this hotel again, purely because of the deliberate inconvenience it has caused with its intentional electrical wiring design. Read less

I really enjoyed my stay here. The room was booked for 3 people and all three beds were comfortable. The location was great, you cross the road and the woman’s... Read more

I really enjoyed my stay here. The room was booked for 3 people and all three beds were comfortable. The location was great, you cross the road and the woman’s gate is right there which was super convenient. Plenty of shops around for food/shopping. Breakfast was okay, could be better in terms of variety but not that bad. The hotel is easily accessible for uber which made travelling further out convenient. The staff were lovely and helpful. I would recommend this hotel especially if you are travelling with a lot of women. Read less

While my stay wasn’t bad, I was shocked to discover that the hotel used my name to post a detailed positive review on Booking.com—something I never wrote! (Screenshot of the... Read more

While my stay wasn’t bad, I was shocked to discover that the hotel used my name to post a detailed positive review on Booking.com—something I never wrote! (Screenshot of the review they wrote is attached here). This is completely unacceptable and has never happened to me before. It raises serious concerns about how they maintain such a high rating (9 on Booking.com) despite being a fairly average hotel. If this is how they operate, I cannot recommend them. Read less

Excellent location. Walkable distance to masjid. Nearby many shops. Rooms were very neat and clean. Room size was Small and bathroom is old fashioned. Vintage Hairdryer is not on working... Read more

Excellent location. Walkable distance to masjid. Nearby many shops. Rooms were very neat and clean. Room size was Small and bathroom is old fashioned. Vintage Hairdryer is not on working condition in our room. Breakfast buffet was wide optioned healthy and excellent. Read less

The rooms don't have charger outlets and for those which are having lamps, if you put your charger it will stop charging once you switch off the lights. Ongoing noises coming... Read more

The rooms don't have charger outlets and for those which are having lamps, if you put your charger it will stop charging once you switch off the lights. Ongoing noises coming from the AC vents, room door malfunction noise, water pipe bubbling from the toilet, it's like you are sleeping in a haunted hotel, once you go out of the room it looks good. The buffet was good, but not authentic cuisine, they had hummus which was not atlal authentic, seemed like you are eating something else . Like who goes wrong with the humus when the chef is arab . Overall food was good . Read less

It was okay. The room was somewhat clean. The bathroom and room had an odor. Bathroom hygiene would be 5/10. Had to open the window for fresh air. The... Read more

It was okay. The room was somewhat clean. The bathroom and room had an odor. Bathroom hygiene would be 5/10. Had to open the window for fresh air. The only good thing about it, it is close by the haram for woman and food places are close by too. Some shops around the area. Has a good view. The service is good when checking in. Read less

This place is inside the ring road. Attitude of reception and security is bad. The property insists on payment even if you have the option of free cancellation after so... Read more

This place is inside the ring road. Attitude of reception and security is bad. The property insists on payment even if you have the option of free cancellation after so many days claiming they don't have the option of getting the payment using the credit card. They agree to provide you with free parking and turn a deaf ear once you reach. Housekeeping people are dedicated to their work. Walkability to the masjid and to the female praying area are a huge bonus. Asian food options outside the property are too bad. Read less

Pros: Close to Alharam and the food was nice. Cons: " we can't do anything currently since we are at max. capacity so deal with that for couple of days" is... Read more

Pros: Close to Alharam and the food was nice. Cons: " we can't do anything currently since we are at max. capacity so deal with that for couple of days" is the standard response of the reception staff for any problem.. The room was small and elevators are not efficient so if you are not a fan of using stairs then this place is not for you.. Read less

This hotel doesn’t deserve a single star. Very old furniture and beds squeaking every time someone moves. Bad smell in the bathroom and room wasn’t clean when we got... Read more

This hotel doesn’t deserve a single star. Very old furniture and beds squeaking every time someone moves. Bad smell in the bathroom and room wasn’t clean when we got there. Rather than changing the room the kept us 1 hour waiting. The only good thing is the location to Haram but better avoid it as there are plenty of other hotels in the area. Don’t be tempted by the pictures and the price. Not worth it at all. Read less

I don’t know how it’s called a 5 star hotel with a 3 star room and facilities. Breakfast was worst, milk was so dilute. They cleaned the rooms on time... Read more

I don’t know how it’s called a 5 star hotel with a 3 star room and facilities. Breakfast was worst, milk was so dilute. They cleaned the rooms on time but that was only the good part. The washroom clogged with water and didn’t go for so long. Sheets had stains. Would never ever go here. Read less

Try and avoid this hotel, very old interior, the decor looks very bad. Only positive about this hotel is it’s not far from the mosque. They do clean the room... Read more

Try and avoid this hotel, very old interior, the decor looks very bad. Only positive about this hotel is it’s not far from the mosque. They do clean the room daily but they do not change the bedsheets. Had to ask for toilet rolls et etc. #tryandavoid. This hotel Is definitely not a 5 star hotel. Read less

The only good thing of the hotel is the location. The duvet cover was not changed when we arrived. We changed it ourselves. The bathroom sink was also dirty. Sorry,... Read more

The only good thing of the hotel is the location. The duvet cover was not changed when we arrived. We changed it ourselves. The bathroom sink was also dirty. Sorry, but I don't think that the staff understands cleaning Read less

Very poor service I'm right now here at the emaar hotel This is definitely not a 5* star hotel The look and style is old... Toilet was continuesly flushing Kettle didn't work No cups for... Read more

Very poor service I'm right now here at the emaar hotel This is definitely not a 5* star hotel The look and style is old... Toilet was continuesly flushing Kettle didn't work No cups for our tea Blood stains in bed sheets Take ten years to answer the call I asked one double bed There have four single beds once I entered my room. Only thing which is good about this is it's two minutes away from the masjid Avoid avoid... Read less