I had a fantastic stay at the voco Hotel! As a Platinum member, I was pleasantly upgraded to a bigger room, which made my experience even more enjoyable. The breakfast... Read more

I had a fantastic stay at the voco Hotel! As a Platinum member, I was pleasantly upgraded to a bigger room, which made my experience even more enjoyable. The breakfast was absolutely outstanding, offering a wide variety of fresh and delicious options. The staff were incredibly friendly, attentive, and fast, making everything seamless from check-in to check-out.and after all that the hotel cost so little making comfortable for stays Read less

Provided the shuttle but still have to walk a lot to get to Haram. Rooms were decent. Cancelled the booking for us since we were bit late getting there which... Read more

Provided the shuttle but still have to walk a lot to get to Haram. Rooms were decent. Cancelled the booking for us since we were bit late getting there which was weird. Room service was available upon request. Read less

We have stayed 9 nights (4+5) during our stay in Makkah and we had a very good experience at this hotel from check in to check out. Rooms and washrooms... Read more

We have stayed 9 nights (4+5) during our stay in Makkah and we had a very good experience at this hotel from check in to check out. Rooms and washrooms were neat and clean. Service was very good, room cleaning, room service everything was top notch. This hotel gives you facility of 5 star hotel in 2 star hotel prices. Economical with luxury. Shuttle is 24/7 direct from hotel to Haram and if you're comfortable in walking you can also go to Haram by walk especially in night time which is around 1.3 km. Pro tip: go to Haram 1 hour before Salah and comeback hotel after 1 or 1 and half hour later from Salah because right before and after salah shuttle can be too much crowded as we have experienced. Read less

Value for money guaranteed. Booked King Deluxe. Absolutely loved my stay here! 🚐 24/7 shuttle service — never waited a single minute, whether from the hotel or Haram. 🛏 Room was spotless... Read more

Value for money guaranteed. Booked King Deluxe. Absolutely loved my stay here! 🚐 24/7 shuttle service — never waited a single minute, whether from the hotel or Haram. 🛏 Room was spotless — crystal clear, super clean sheets, and incredibly comfy. Staff on my floor (7th, Tower 04) were respectful, well-trained, and always on time for cleaning. Loved the thoughtful amenities: free water & tea, fridge, safe, Wi-Fi, iron & board, hygiene items, bathrobe, fresh slippers, prayer mat, Quran, hangers, weight scale, plus complimentary water & dates by reception. AC was perfect, hot water always available. Coming back after Umrah felt like coming home. ❤️ Easily 100/100 — my forever go-to hotel in Makkah. Read less

Clean, modern, and comfortable hotel just a short shuttle ride from Masjid Al-Haram. Spacious rooms, great service, and ideal for families or groups. The free shuttle runs regularly, though it... Read more

Clean, modern, and comfortable hotel just a short shuttle ride from Masjid Al-Haram. Spacious rooms, great service, and ideal for families or groups. The free shuttle runs regularly, though it can get busy during prayer times. Excellent value for a peaceful and well-managed stay in Makkah. Read less

Update: I have to update my review to reflect what happened after hajj, they decreased the number of buses significantly without considering the number of visitors still staying in the hotel,... Read more

Update: I have to update my review to reflect what happened after hajj, they decreased the number of buses significantly without considering the number of visitors still staying in the hotel, resulted in long waiting times for buses to come and waiting your turn or keep standing the whole time, this turned the movement to el haram to nightmare specially that haram gate is now shared with people of another hotels and you have to stay in same line with them. Although i was planning to consider the hotel for umrah later, but after this experience i will certainly look for another hotel near to haram as i can't guarantee the buses availability and timing. The hotel is very nice, rooms are excellent. Room service needs to be improved, it is the first time to stay in a hotel where i have to request room service when needed, and i have to specify what they are required to do, and sometimes when i request 3-4 actions, some of them are done and some don't. We stayed for 2 weeks with almost the same food everyday, but they started introducing new staff after 2 weeks. Read less

Food was the biggest let down, other than that this Hotel was pretty Okay. It's a 20 min walk distance from Masjid Al Haram. Rooms are clean! Inside looks nice,... Read more

Food was the biggest let down, other than that this Hotel was pretty Okay. It's a 20 min walk distance from Masjid Al Haram. Rooms are clean! Inside looks nice, I wish their buffet had better tasting food, it might be great tasting for others that do not like any spices/salt. Has a pretty decent market place as well. Me personally, I would have rated it higher, only if the food was better! Read less

I was extremely disappointed with my stay at this hotel. The service was unacceptable on every level — the staff were unhelpful, inattentive, and at times even rude. It felt... Read more

I was extremely disappointed with my stay at this hotel. The service was unacceptable on every level — the staff were unhelpful, inattentive, and at times even rude. It felt like customer satisfaction was the last thing on their minds. The food was by far the worst part of the experience. Most of the dishes were barely edible — poorly cooked, lacked any flavor, and in some cases This was definitely not the experience I expected, and I would not recommend this hotel to anyone looking for a comfortable or enjoyable stay. Read less

Beautiful Hotel, room service and housekeeping are excellent( food order easy and fast also delicious. Room is clean and quick housekeeping services). My only concern is telephone network are missing... Read more

Beautiful Hotel, room service and housekeeping are excellent( food order easy and fast also delicious. Room is clean and quick housekeeping services). My only concern is telephone network are missing you will find telephone network connection due to location however I’m wondering how come they are not able to fix this problem by adding cell phone towers. This is the worst issue can’t make or receive any phone call while I’m in the room and the hotel even Read less

Mohamed Zwei provided outstanding service during my stay. The toilets were cleaned thoroughly, and the room service was excellent. Everything was spotless thanks to his hard work and attention to... Read more

Mohamed Zwei provided outstanding service during my stay. The toilets were cleaned thoroughly, and the room service was excellent. Everything was spotless thanks to his hard work and attention to detail. Room 61915 was perfectly maintained — truly appreciated! Read less

Our stay at the hotel was exceptional, and a large part of this positive experience was due to the wonderful work of Mr. Mohammad Tareq who took care of the... Read more

Our stay at the hotel was exceptional, and a large part of this positive experience was due to the wonderful work of Mr. Mohammad Tareq who took care of the cleanliness of our room. His meticulousness and attention to detail really made a difference. Every day we returned to a spotless, welcoming room, arranged with care and attention to comfort. What's more, his courtesy and warm smile added a personal touch to our stay. Many thanks to him for his exceptional dedication and professionalism. He deserves our highest recognition! We are in room number 31814 Read less

I stayed 4 nights in this hotel. No complain whatsoever. Very close to Masjid Nabawi (4 minutes or less walk). service was great (room service guy comes everyday asking for... Read more

I stayed 4 nights in this hotel. No complain whatsoever. Very close to Masjid Nabawi (4 minutes or less walk). service was great (room service guy comes everyday asking for what’s needed). I have no idea about the restaurant because I didn’t use it. I highly recommend it. Read less

Everytime you had to charge your device, you had to turn all the lights on. The elevator was so slow and made multiple stops even though none of the numbers... Read more

Everytime you had to charge your device, you had to turn all the lights on. The elevator was so slow and made multiple stops even though none of the numbers were pressed. The only good thing about this place was the location as it is quite close to the mosque. The toilet doesn't flush properly and the view outside isn't great. Read less

Very close proximity to the masjid, good location with shops nearby. Housekeeping staff are friendly and will make your room spotless, restaurant has a wide variety of good food and... Read more

Very close proximity to the masjid, good location with shops nearby. Housekeeping staff are friendly and will make your room spotless, restaurant has a wide variety of good food and the "captain" of the restaurant Abdul Qadar went out of his way to ensure we were fully satisfied. An excellent hotel with great facilities and would highly recommend. Definately more than 5 stars. Read less

Great location but poor customer service, room service, zero to non housekeeping service non existing. Don’t even know where to start from. Called the house keeping for broken Tv remote... Read more

Great location but poor customer service, room service, zero to non housekeeping service non existing. Don’t even know where to start from. Called the house keeping for broken Tv remote control never changed it. So the children never get use the TV. Order food from the room service that was my mistake. I should have never order from the room service. They mixed up order. Served me one item at a time. Please people order from outside or eat outside they serve you left over food from the night buffet, Bad and rotten food. Whomever managing this hotel have no clue on food and service. GM needs knowledge of food and service. Very bad experience. I am definitely not going back to this hotel. My next visit I will stay somewhere else. Read less

Average in every sense. Rooms are not very clean, washrooms are visibly dirty at some places, no toiletries, worn off furniture. Food is so bland. It doesnt seem 4 star... Read more

Average in every sense. Rooms are not very clean, washrooms are visibly dirty at some places, no toiletries, worn off furniture. Food is so bland. It doesnt seem 4 star from any aspect. Read less

A very disappointing experience, in terms of looks and feel the hotel is nice. The lobby always smells nice when entering and there are several lifts to get you to... Read more

A very disappointing experience, in terms of looks and feel the hotel is nice. The lobby always smells nice when entering and there are several lifts to get you to the required floor. The biggest disappointment has been the actual rooms, the electricity has been deliberately wired in a way to make it hard for people to sleep or charge their devices. This means in order to have power to the sockets and charge your devices, you will need to keep the rooms lights on, obviously this makes it so uncomfortable after a long day in the masjid, you just want to come back and relax with just one lamp on and devices on charge to communicate with your loved ones. We also had several issues with our bathroom, with clogged shower & sink drain, and toilet flushing issues. To top it off we had some water leak in the bathroom from the roof, this had me worried as I did not know if this water is clean or not, and could it get mixed electrical wiring and cause a fire. This is clearly not a 5 star hotel more like a 3/4 star. The hotel chain should be ashamed of making things difficult for the guests of Allah, instead of making things easier. Electrical charging points should be a standard feature in any hotel chain, never mind one that classes itself as 5 star. The beds are smaller than expected, especially when compared to the single beds we had at Pullman Zam Zam Makkah. The location is great as it is only 3-4 mins to get to the masjid and is ideal for ladies as it closer to their entry points by gate 339. Unfortunately I would NOT use this hotel again, purely because of the deliberate inconvenience it has caused with its intentional electrical wiring design. Read less

I really enjoyed my stay here. The room was booked for 3 people and all three beds were comfortable. The location was great, you cross the road and the woman’s... Read more

I really enjoyed my stay here. The room was booked for 3 people and all three beds were comfortable. The location was great, you cross the road and the woman’s gate is right there which was super convenient. Plenty of shops around for food/shopping. Breakfast was okay, could be better in terms of variety but not that bad. The hotel is easily accessible for uber which made travelling further out convenient. The staff were lovely and helpful. I would recommend this hotel especially if you are travelling with a lot of women. Read less

While my stay wasn’t bad, I was shocked to discover that the hotel used my name to post a detailed positive review on Booking.com—something I never wrote! (Screenshot of the... Read more

While my stay wasn’t bad, I was shocked to discover that the hotel used my name to post a detailed positive review on Booking.com—something I never wrote! (Screenshot of the review they wrote is attached here). This is completely unacceptable and has never happened to me before. It raises serious concerns about how they maintain such a high rating (9 on Booking.com) despite being a fairly average hotel. If this is how they operate, I cannot recommend them. Read less

It was okay. The room was somewhat clean. The bathroom and room had an odor. Bathroom hygiene would be 5/10. Had to open the window for fresh air. The... Read more

It was okay. The room was somewhat clean. The bathroom and room had an odor. Bathroom hygiene would be 5/10. Had to open the window for fresh air. The only good thing about it, it is close by the haram for woman and food places are close by too. Some shops around the area. Has a good view. The service is good when checking in. Read less

This place is inside the ring road. Attitude of reception and security is bad. The property insists on payment even if you have the option of free cancellation after so... Read more

This place is inside the ring road. Attitude of reception and security is bad. The property insists on payment even if you have the option of free cancellation after so many days claiming they don't have the option of getting the payment using the credit card. They agree to provide you with free parking and turn a deaf ear once you reach. Housekeeping people are dedicated to their work. Walkability to the masjid and to the female praying area are a huge bonus. Asian food options outside the property are too bad. Read less

Pros: Close to Alharam and the food was nice. Cons: " we can't do anything currently since we are at max. capacity so deal with that for couple of days" is... Read more

Pros: Close to Alharam and the food was nice. Cons: " we can't do anything currently since we are at max. capacity so deal with that for couple of days" is the standard response of the reception staff for any problem.. The room was small and elevators are not efficient so if you are not a fan of using stairs then this place is not for you.. Read less

Excellent location. Walkable distance to masjid. Nearby many shops. Rooms were very neat and clean. Room size was Small and bathroom is old fashioned. Vintage Hairdryer is not on working... Read more

Excellent location. Walkable distance to masjid. Nearby many shops. Rooms were very neat and clean. Room size was Small and bathroom is old fashioned. Vintage Hairdryer is not on working condition in our room. Breakfast buffet was wide optioned healthy and excellent. Read less

The rooms don't have charger outlets and for those which are having lamps, if you put your charger it will stop charging once you switch off the lights. Ongoing noises coming... Read more

The rooms don't have charger outlets and for those which are having lamps, if you put your charger it will stop charging once you switch off the lights. Ongoing noises coming from the AC vents, room door malfunction noise, water pipe bubbling from the toilet, it's like you are sleeping in a haunted hotel, once you go out of the room it looks good. The buffet was good, but not authentic cuisine, they had hummus which was not atlal authentic, seemed like you are eating something else . Like who goes wrong with the humus when the chef is arab . Overall food was good . Read less

I don’t know how it’s called a 5 star hotel with a 3 star room and facilities. Breakfast was worst, milk was so dilute. They cleaned the rooms on time... Read more

I don’t know how it’s called a 5 star hotel with a 3 star room and facilities. Breakfast was worst, milk was so dilute. They cleaned the rooms on time but that was only the good part. The washroom clogged with water and didn’t go for so long. Sheets had stains. Would never ever go here. Read less

Try and avoid this hotel, very old interior, the decor looks very bad. Only positive about this hotel is it’s not far from the mosque. They do clean the room... Read more

Try and avoid this hotel, very old interior, the decor looks very bad. Only positive about this hotel is it’s not far from the mosque. They do clean the room daily but they do not change the bedsheets. Had to ask for toilet rolls et etc. #tryandavoid. This hotel Is definitely not a 5 star hotel. Read less

The only good thing of the hotel is the location. The duvet cover was not changed when we arrived. We changed it ourselves. The bathroom sink was also dirty. Sorry,... Read more

The only good thing of the hotel is the location. The duvet cover was not changed when we arrived. We changed it ourselves. The bathroom sink was also dirty. Sorry, but I don't think that the staff understands cleaning Read less

Very poor service I'm right now here at the emaar hotel This is definitely not a 5* star hotel The look and style is old... Toilet was continuesly flushing Kettle didn't work No cups for... Read more

Very poor service I'm right now here at the emaar hotel This is definitely not a 5* star hotel The look and style is old... Toilet was continuesly flushing Kettle didn't work No cups for our tea Blood stains in bed sheets Take ten years to answer the call I asked one double bed There have four single beds once I entered my room. Only thing which is good about this is it's two minutes away from the masjid Avoid avoid... Read less

This hotel doesn’t deserve a single star. Very old furniture and beds squeaking every time someone moves. Bad smell in the bathroom and room wasn’t clean when we got... Read more

This hotel doesn’t deserve a single star. Very old furniture and beds squeaking every time someone moves. Bad smell in the bathroom and room wasn’t clean when we got there. Rather than changing the room the kept us 1 hour waiting. The only good thing is the location to Haram but better avoid it as there are plenty of other hotels in the area. Don’t be tempted by the pictures and the price. Not worth it at all. Read less