The service is of low quality; they don’t supply water bottles to their customers. We had to go out and buy a water bottle ourselves. The lack of basic amenities is... Read more

The service is of low quality; they don’t supply water bottles to their customers. We had to go out and buy a water bottle ourselves. The lack of basic amenities is disappointing, especially considering the price we paid. It felt as if they were cutting corners, prioritizing profit over customer satisfaction. We expected a much higher standard of service. If they can't even provide something as simple as water, it's hard to trust their commitment to quality in other areas. After our experience, we’re unlikely to return or recommend this place to others. Improvements are desperately needed if they want to retain their clientele. Read less

I am staying in this hotel since 16th May 2025 for performing Hajj. For first 7 days we have got excellent experience in Tower A. Then they shifted my... Read more

I am staying in this hotel since 16th May 2025 for performing Hajj. For first 7 days we have got excellent experience in Tower A. Then they shifted my room to Tower B after few days. That room was full of smell from Toilate which was terrible and was unable to breath. After requesing so many times they inspected the room but not wanted to change the room. We keep insisting for change and by next day we moved to Madina for 7 days. Again I returned to Makkah on 1st Of June and found they shifted the room to another room in Tower B. All though the room seemed to be ok at first but spending an hour we found the same problem in the room > bad smell from toilate.. I am so frustrated now that dont know how to deal with this again.. Read less

The location is ideal in terms of distance to Haram but you cannot find good food around it. Rooms are spacious but the washrooms need some improvement. House keeping staff... Read more

The location is ideal in terms of distance to Haram but you cannot find good food around it. Rooms are spacious but the washrooms need some improvement. House keeping staff is excellent. Iftar buffet is a total wastage of money. Read less

Great location (5 mins to haram). Basic facilities, clean room. Our floor housekeeping guy (Shobuj) was exceptional. Getting the elevator during rush hour has never been an issue. Overall, I... Read more

Great location (5 mins to haram). Basic facilities, clean room. Our floor housekeeping guy (Shobuj) was exceptional. Getting the elevator during rush hour has never been an issue. Overall, I recommend the facility due to its close proximity from Al-Haram, available amenities around, and great room service. The only improvement I suggest is the front desk and porter service. The front desk agents hardly speak any word of English. Read less

The room was clean, with. Comfortable beds, and easy check in and out, elevators are ok not too much waiting time, it's good for Umrah purpose. Rooms can use... Read more

The room was clean, with. Comfortable beds, and easy check in and out, elevators are ok not too much waiting time, it's good for Umrah purpose. Rooms can use quite light. As the lights will wake everyone up. There is a coffee shop on the ground floor and an available restaurant and barbershop and other surrounding amenities. Also 7 minutes walk from Haram near ajyad bridge. It's only toooook expensive Read less

Our experience staying here during Ramadan. - no mineral water, coffee, tea, sugar, provided in the room. only provided a kettle and 2 cups. were we told to boil our own... Read more

Our experience staying here during Ramadan. - no mineral water, coffee, tea, sugar, provided in the room. only provided a kettle and 2 cups. were we told to boil our own water? haha. - we have asked the cleaning service 3 times to ask for towels, but on the third day they only gave us. and very indifferent. - during the 5 nights of staying, the room was not cleaned. - the restaurant is very crowded, sometimes you can't get a seat to iftar and eat sahur. and the hotel does not allow food to be brought to the room. - the restaurant food is not varied, fried chicken for 3 days in a row. not appetizing. rarely any fruit, if there is only 1 fruit variant (banana or orange). once on a food day, the protein was only BAKSO, no other protein + white rice. - The sahur restaurant schedule is from 1.30 am until the hour before adzan subuh. But when we arrived 40 minutes before adzan subuh the food was no longer available. Hopefully there will be improvements from the hotel. Read less

Only good thing about this hotel is its location which is very close to the mosque surrounded by multiple shops and eating outlets, rest is mostly messed up. These guys... Read more

Only good thing about this hotel is its location which is very close to the mosque surrounded by multiple shops and eating outlets, rest is mostly messed up. These guys have fitted 4 beds in rooms meant for two beds only. Receptionist will never pick up the phone. Room cleaning service is slow, toilets are very small and not very clean, you will occasionally notice cockroaches as well. If you are hygiene conscious then please be very careful while reserving this hotel. Read less

Worst rooms ever. They have converted 2 bed rooms to 4 bed rooms. Me and my family can walk in the room one at a time. You can’t put bags... Read more

Worst rooms ever. They have converted 2 bed rooms to 4 bed rooms. Me and my family can walk in the room one at a time. You can’t put bags in the room without stuffing the room completely. Location: 2 min walk to masjid Service: lifts become completely full every now and then. Not their issues but they have just 3 lifts so, kinda their issue Read less

Very bad hotel. No soundproofing at all, I could listen to the road traffic in my room even though the windows were closed and I was on 3rd floor. Very small rooms. Only... Read more

Very bad hotel. No soundproofing at all, I could listen to the road traffic in my room even though the windows were closed and I was on 3rd floor. Very small rooms. Only 3 elevators, you will miss the prayer in Haram if you are leaving hotel after azaan. Only good thing is the location. Read less

Location is excellent, very close to the Masjid An Nabawi (2 mins walk). Rooms are clean, but small. Washroom is clean, reasonably sized. The housekeeping cleans the rooms only when... Read more

Location is excellent, very close to the Masjid An Nabawi (2 mins walk). Rooms are clean, but small. Washroom is clean, reasonably sized. The housekeeping cleans the rooms only when you ask them to (but this is much better than our hotel in Mecca where the housekeeping didn't want to clean the room even on request). Overall, it's been a reasonable stay. Read less

Room service is very bad. No bedsheets change and bathroom tissue. Our Room Bathroom is very narrow and small. Always lift problems. Take much time for lift. Only good things... Read more

Room service is very bad. No bedsheets change and bathroom tissue. Our Room Bathroom is very narrow and small. Always lift problems. Take much time for lift. Only good things is the location. It’s near to Haram. No water bottles for rooms, no iron box, 3rd class hotel. Read less