1. The hotel is good and modern. 2. The location is close to the Grand Mosque about 500 - 600 meter or 10± mins by walk. 3. The food provided by... Read more

1. The hotel is good and modern. 2. The location is close to the Grand Mosque about 500 - 600 meter or 10± mins by walk. 3. The food provided by the hotel are delicious and has many choices. 4. There is no laundry service provided in the hotel. 5. Good service. 6. The place is located on the edge of the main road. Read less

Assalam brother, This hotel provided amazing services when I went to Hajj in 2019. The people in the hotel were helpful and supportive. The rooms were not too big, they were... Read more

Assalam brother, This hotel provided amazing services when I went to Hajj in 2019. The people in the hotel were helpful and supportive. The rooms were not too big, they were clean and kept tidy when needed. This hotel was not too far from Masjid Al-Haram. I enjoyed being company within this hotel. May Allah SWT bless all the workers and owners of the hotel. The service was outstanding and made it comfortable for us to stay in the hotel. May Allah SWT allow all of us go for Umrah and Hajj. Ameen Ya Rabb Alamin. Read less

I came here in November during my Umrah. Here is my review: 1. Overall the hotel was quite comfortable with quite a lot of lift facilities unlike the hotel I stayed... Read more

I came here in November during my Umrah. Here is my review: 1. Overall the hotel was quite comfortable with quite a lot of lift facilities unlike the hotel I stayed at in Medina, so there was no need to queue waiting for a turn to take the lift during peak hours. 2. The room was very comfortable, but unfortunately there was no hairdryer in the bathroom. 3. The restaurant is cosy and clean. 4. WiFi is available and the signal speed is good and fast. This is very necessary when you want to contact your family. Read less

Rooms were clean and tidy. Housekeeping takes place almost like every other day. Busy place as mostly the hotel is fully booked. About less than 10 min. Walk... Read more

Rooms were clean and tidy. Housekeeping takes place almost like every other day. Busy place as mostly the hotel is fully booked. About less than 10 min. Walk to haram. Read less

Disappointing Housekeeping Overshadows an Otherwise Decent Budget Stay: My family stayed at Artal International Hotel for 7 nights in August. Based on the photos on Booking.com, we expected a modern, well-maintained... Read more

Disappointing Housekeeping Overshadows an Otherwise Decent Budget Stay: My family stayed at Artal International Hotel for 7 nights in August. Based on the photos on Booking.com, we expected a modern, well-maintained hotel—especially considering the competitive pricing compared to other properties near the Prophet’s Mosque. Unfortunately, the reality didn’t match the presentation. The hotel itself is clearly outdated. While the facilities are functional, they fall short of the expectations set by the online images. That said, for the price point, the accommodation is passable—if you're prepared to lower your standards. However, the most unacceptable aspect of our stay was the housekeeping. We were on the 13th floor, and not once during our entire week did a housekeeper show up. Despite direct communication with staff, the room was never cleaned. This level of neglect is simply inexcusable and reflects poorly on the hotel's management and service standards. Aside from the housekeeping issue and lifts (they tend to stop on every floor during rush times) the hotel is tolerable for budget-conscious travelers. You do eventually adjust to the environment, but guests should be aware that basic services may not be reliably provided. Read less

I stayed for one night and everything was fine, but I have a few comments: 1. The bathroom was okay, but the shower area was too small. While bathing, water spills... Read more

I stayed for one night and everything was fine, but I have a few comments: 1. The bathroom was okay, but the shower area was too small. While bathing, water spills out into the rest of the bathroom, and there was no wiper provided to clean the floor. 2. Usually, hotels of this category provide room slippers, but unfortunately, they didn't. So it's better to bring your own slippers for using the bathroom. 3. There was a continuous beep sound in the room, which made sleeping and resting a bit uncomfortable. I think it was coming from the smoke detector. Overall, the staff behavior was excellent, especially at the reception. They treated guests very well — that part I really appreciated. 👍 Read less

Everything is good. Location is very good near Masjid e Nabvi. But washroom is not so clean. For room service they knocked the door while family was sleeping. We already... Read more

Everything is good. Location is very good near Masjid e Nabvi. But washroom is not so clean. For room service they knocked the door while family was sleeping. We already said on counter that when we need we’ll call. But he knocked & tried to open the door with his card. That was ridiculous. Otherwise everything is well & fine. Read less

Very Disappointing Stay – Would Not Recommend I rarely write negative reviews, but our experience at Artal International Hotel in Medina was deeply disappointing and needs to be shared. The overall condition... Read more

Very Disappointing Stay – Would Not Recommend I rarely write negative reviews, but our experience at Artal International Hotel in Medina was deeply disappointing and needs to be shared. The overall condition of the hotel was shockingly poor. From the moment we entered, it was clear that cleanliness was not a priority—the rooms were dusty, the bathrooms were dirty, and basic housekeeping seemed completely neglected. The fans didn’t work, and the air circulation in the rooms was awful, making the stay extremely uncomfortable, especially in the Medina heat. To make matters worse, the staff were rude and unhelpful. Any request was met with indifference or outright attitude, and it felt like we were inconveniencing them just by asking for basic things that should have been provided in the first place. It’s sad to say, but the hotel is in an unacceptable state, and I cannot recommend it to anyone. If you’re looking for a peaceful and clean stay in Medina, I strongly suggest looking elsewhere. Read less

This hotel was a terrible experience. The rooms and restrooms were very dirty and not properly cleaned. Customer service was unprofessional – the staff had a hard time communicating in... Read more

This hotel was a terrible experience. The rooms and restrooms were very dirty and not properly cleaned. Customer service was unprofessional – the staff had a hard time communicating in English and were often rude. Although the listing says there’s a restaurant, there isn’t one. On top of that, I experienced racist behavior from some of the staff, which is completely unacceptable. There are many other hotels available at this price that offer much better service and cleanliness. I will never stay here again and I do not recommend it to anyone Read less

Currently at her for hajj and it has been amazing. Came here with a small group of 6 people including me. The hotel has a buffet for breakfast and the... Read more

Currently at her for hajj and it has been amazing. Came here with a small group of 6 people including me. The hotel has a buffet for breakfast and the food is delicious. Amazing value for money and I leave today for hajj. Read less

We stayed at Artal international hotel, Madina between 13th to 20th April. Ahmed, who was at the reception is a very helpful and courteous person. The rooms are spacious, with hot water... Read more

We stayed at Artal international hotel, Madina between 13th to 20th April. Ahmed, who was at the reception is a very helpful and courteous person. The rooms are spacious, with hot water round the clock. The location of hotel is good and walking distance, basically 2 lanes away from gate number 338 which is woman's prayer area. There are many gift shops, and minimarkets, restaurants around, including MacDonald and starbucks. There is a book stall DareZamann near gate 338.It has some good books on Islam, however Quran is expensive( which we did not buy). The jaynamaz is costly in madina I think, I found Mecca cheaper ( however I may be wrong). There is a wholesale market for dates and spices called Sabzi mandi.I would suggest this.It costs 15 riyals by taxi. There is a Jarir book store near masjide qiblatain mosque. Bought some books ( though not the Quran, as it was expensive) I think it is a good hotel for that price. Don't expect great service from the hotel, it's location is the usp for the price. We had booked through tour, so food and laundry was included in package.There are many laundry shops nearby, for direct booking.They accept agoda and expedia. Try bargaining for hop_in cabs and local shops, as first quote is higher. Do visit Badr for ziyarat.A bus ride per person is 30 sar in a tour bus.it is 170 kms away, but totally worth it. May Allah bless you and grant you your prayers.Inshallah and Ameen. Do remember me in your prayers. Read less

Very good location as it is close the main gate of the Masjid and has access to lots of food places. Only issue with the hotel is the room service. We... Read more

Very good location as it is close the main gate of the Masjid and has access to lots of food places. Only issue with the hotel is the room service. We have been here for 7 nights now (looking to stay 9 nights) and have gotten our room cleaned only twice. The only reason I can think of why we might not be getting it cleaned often is due to not tipping the cleaners enough, or maybe it’s the hotel in general. We have asked the people at the desk many times, the only thing they can do is promise they’ll clean it tomorrow. However, would still recommend for those that are not too fussed about little bits of dirt in the bathroom and bedroom. Make sure to ask the cleaners you may see on the floor of the hotel for bath towels should they need changing. Read less

The customer service is the worst. We entered the hotel yesterday and since then we have been asking to get the room changed because the bathroom is pathetic. The door... Read more

The customer service is the worst. We entered the hotel yesterday and since then we have been asking to get the room changed because the bathroom is pathetic. The door was not opening from the inside, the sink is dripping water and the shower is also draining water out in the entire washroom. The toilet lid is broken. We have been trying to get the issues fixed but the service is pathetic. We are here to pray, not to spend all the time in fixing these issues. We cannot even make wuzu in the dirty washroom. The receptionist is not willing to change the room even when there is availability. The only good thing is the location which other hotels have too. this was an expensive hotel with the most pathetic experience. This is also a 3 bed room which is given to us as 4 bed room. Which makes it so congested that we can't even walk Read less