The housekeeping and room service were excellent! Alhamdulilah, our stay during Hajj 2025 was truly amazing. Zabed was especially friendly, professional, and efficient in cleaning our room. Any time we... Read more

The housekeeping and room service were excellent! Alhamdulilah, our stay during Hajj 2025 was truly amazing. Zabed was especially friendly, professional, and efficient in cleaning our room. Any time we requested service, they arrived within minutes and did a wonderful job with our quad bedroom. We’re very grateful for the comfort and cleanliness throughout our stay. Highly recommend! Read less

i stayed for hajj 2025. i have no complain. house keeping was excellent. they would clean beds, restroom vacuums very nice service. special thanks to housekeeper zabed was excellent. he... Read more

i stayed for hajj 2025. i have no complain. house keeping was excellent. they would clean beds, restroom vacuums very nice service. special thanks to housekeeper zabed was excellent. he took care our room for 10 days very nice well mannered. Read less

Everything was good except for food. This is the 1st 5 star hotel which has so much discrimination for food. Has separate sections for food for international, Arabic, and for Pakistani/Indian... Read more

Everything was good except for food. This is the 1st 5 star hotel which has so much discrimination for food. Has separate sections for food for international, Arabic, and for Pakistani/Indian food. They dont allow to eat in other sections. And the Pakistani food is so spicy with same sort of food everyday. I had full board meal plan and literally got sour throat in just 3 days. The booking was for 8 days. Won't recommend anyone to book this hotel with food plan. Worst food discrimination and same spicy food everyday. No other 5 star hotel discriminates food this way, and dictate their guests to eat only in specific food section only. Read less

This hotel was amazing. The breakfast buffet was the best thing ever, genuinely— you can tell everything is made with care. The location of the hotel is perfect, very close... Read more

This hotel was amazing. The breakfast buffet was the best thing ever, genuinely— you can tell everything is made with care. The location of the hotel is perfect, very close to the haram! I definitely recommend booking your stay here. Before I forget— the pistachio donuts/buns from the breakfast buffet are the best things I have ever eaten in my life. I wish to get them shipped to me and have an endless supply of them. So so delicious 😭 miss them a lot Read less

The best hotel in Mecca! Staff, housekeeping were amazing. Special thanks to Mrs. Amani from Guest Services kind, attentive, and professional from start to finish. Her care made our stay... Read more

The best hotel in Mecca! Staff, housekeeping were amazing. Special thanks to Mrs. Amani from Guest Services kind, attentive, and professional from start to finish. Her care made our stay unforgettable. May Allah reward her and grant her Jannah. Thank you so much! Read less

Excellent hotel. Very clean spacious room. Impressive view. Shower rooms are very clean, good water pressure and shower doesn't leak outside of the shower. AC worked well. Housekeeping visit every... Read more

Excellent hotel. Very clean spacious room. Impressive view. Shower rooms are very clean, good water pressure and shower doesn't leak outside of the shower. AC worked well. Housekeeping visit every day if selected, and remake the room tona very high standard. I only opted for breakfast, and it's probably the best breakfast options I've had. The hotel has excellent customer service throughout from the moment you arrive until check out. Highly recommended. Read less

Great 5star hotel had a very pleasant stay. Rooms are cleaned daily beds are comfortable and cosy. Free complimentary tea water etc. Free complimentary toiletries bathrobe slippers etc. Air conditioning is always... Read more

Great 5star hotel had a very pleasant stay. Rooms are cleaned daily beds are comfortable and cosy. Free complimentary tea water etc. Free complimentary toiletries bathrobe slippers etc. Air conditioning is always freezing so no complaints there. Building is big and can get a bit confusing as so many elevators. But overall experience is very good. Read less

The location is relatively OK, you have to walk for about 5-8 minutes to King Abdullah Gate. The furniture is average & due for replacement. The car parking is limited, unshaded, and... Read more

The location is relatively OK, you have to walk for about 5-8 minutes to King Abdullah Gate. The furniture is average & due for replacement. The car parking is limited, unshaded, and not free for guests!! You may find better quality with the same price.. Read less

Great hotel with few mins walk to mosque, breakfast was really good variety, staff were more than helpful. Provided wheelchair service for elderly at no extra cost. Staff were always... Read more

Great hotel with few mins walk to mosque, breakfast was really good variety, staff were more than helpful. Provided wheelchair service for elderly at no extra cost. Staff were always smiling and happy to help. Room were nice ans clean, however I down point of cleaning room were late. Restaurant food good however its ages for a beef burger or chicken burger. Always a 45 min wait. Other than that all was great. Read less

Wonderful hotel. The management and staff were very helpful, professional and courteous. The food was delicious and they had a variety in place that caters for different tastes and likings.... Read more

Wonderful hotel. The management and staff were very helpful, professional and courteous. The food was delicious and they had a variety in place that caters for different tastes and likings. Very well managed and organized that we were impressed with the number of people staying there and how it was going very smoothly. It was also clean and close to the Haram. There is also an extension of the Haram under construction that is almost adjacent to the hotel. We enjoyed staying there and would definitely book again. Read less

I am writing this review while I am at the hotel right now location is near the haram but you will walk a little bit to reach it as the doors... Read more

I am writing this review while I am at the hotel right now location is near the haram but you will walk a little bit to reach it as the doors are nearly 1 km away walking may be more but it may be the worst food I have had in any hotel I stayed in before. It is not about the variety it is about the quality of food even the bread you feel it is backed since a couple of days and the croissants is made of the same bread material Room service the worst thing in this hotel you must ask and call them a lot of times in order to have your request done even I asked the guy to pick the trash and left it for him outdoor and he was there doing another room but he left without picking it and you keep asking for new towels or any other default amenities you need The safe box is not working and they changed it 2 times till now and it is still not working Other Hotel facilities are good and the reception guys are helpful but they are the only ones here It is my 1st time in this hotel and it will be my last one for sure Read less

Must consider review before booking This is the worst 5 star hotel I have been too. Too small unclean rooms. The receptionists don't know how to talk to guests. If you... Read more

Must consider review before booking This is the worst 5 star hotel I have been too. Too small unclean rooms. The receptionists don't know how to talk to guests. If you have confirmed your stay earlier they will treat you like goons. The worst side of the hotel is the location. You have to literally ride a 20 meter high road on the way back to hotel from haram. And trust me you would rather prefer walking 300 meters in the sun than this 100 meter steep road. Completely rubbish experience overall. I had my old parents with me. It was painful experience for them considering their health. Money down the drain. Read less

Stayed during Umra trip. Haram is at 10 minutes walk so well suited to stay for Umra & Haj . Breakfast is good. Rooms r comfortable to stay. Service needs... Read more

Stayed during Umra trip. Haram is at 10 minutes walk so well suited to stay for Umra & Haj . Breakfast is good. Rooms r comfortable to stay. Service needs to improve. Overall one can rate it in good grade hotel! Read less

Sorry, I am reversing my review from 4star to 1star. The stay was good, but after 2 days of I checked out they automatically deduct money from my bank account.... Read more

Sorry, I am reversing my review from 4star to 1star. The stay was good, but after 2 days of I checked out they automatically deduct money from my bank account. And I have no idea why. So they took the reservation amount twice without my permission. and still I am unable to take my money back. Read less

The hotel is very nice. More than these five star ratings The pinnacle of sophistication, cleanliness and distinguished service. The food is very varied. And very close to the Grand Mosque.... Read more

The hotel is very nice. More than these five star ratings The pinnacle of sophistication, cleanliness and distinguished service. The food is very varied. And very close to the Grand Mosque. There is an escalator from the hotel that will take you directly to Al-Haram Street. We spent an irreplaceable time. And the year, God willing, I will go back to it again. Because I can't find a better one. at its price segment. There is no significant difference between it and the hotels in the courtyard of the Haram, even in the matter of distance. It does not exceed a minute's walk with the huge price difference between them Read less

Nice staff.... clean rooms ...excellent in every aspect What impresses me is the attentiom to details ...everything is taken care of.. They also have maintained the rooms in very good shape after... Read more

Nice staff.... clean rooms ...excellent in every aspect What impresses me is the attentiom to details ...everything is taken care of.. They also have maintained the rooms in very good shape after years ..they offer free car parking Their only problem is being quite distant from Haram in compsrison to 5 star hotels with similar prices Read less

First stay here and absolutely loved it. The hotel is very comfortable and very clean. Rooms are spacious and modern. Service was excellent and breakfast was good too. Definitely hope... Read more

First stay here and absolutely loved it. The hotel is very comfortable and very clean. Rooms are spacious and modern. Service was excellent and breakfast was good too. Definitely hope to be back soon,In Sha Allah. Read less

I wish there was a zero or negative rating. Check-in time is at 4, we arrived a bit early maybe we can check-in yet had to wait. At 4 the room... Read more

I wish there was a zero or negative rating. Check-in time is at 4, we arrived a bit early maybe we can check-in yet had to wait. At 4 the room was still not ready and staff working in the room. After all of that we entered the room that was extremely dirty nuts on the carpet, dust on tables and tissues on the carpet. One of the toilets smelled so bad as if it wasn’t cleaned. Beds are not comfortable at all. No slippers in the room. No bath robe for shower. There is a Nespresso machine with no capsules; if you don’t want to add capsules remove the machine. The fridge was empty, 3 or 4 water bottles were in the room. When I book a Junior suite at a 5 star hotel, I would expect more!! Read less

It's okay, but the staff cannot handle the volume of people they are not organized. The lifts also can't handle the volume of people. Also they did not ask to... Read more

It's okay, but the staff cannot handle the volume of people they are not organized. The lifts also can't handle the volume of people. Also they did not ask to check my Tawakalna 😮‍💨 There was too much noise on the floor that I was on. With regards to cleanliness and food I would give it a 3. Will not be booking here again. It's only good because it's close to the Haram. This hotel is not up to 5 star standard. Read less

I come to this hotel after Hajj.the room is so clean. Locatain of hotel is comfortab for going to haran . the services are excellent specially in breakfast.i... Read more

I come to this hotel after Hajj.the room is so clean. Locatain of hotel is comfortab for going to haran . the services are excellent specially in breakfast.i request smoky salmon and the manager arranges to bring to me. All staff so perfesional and kind. Thanks Read less

I booked three rooms for myself, my children and my parents a full nine months in advance of my planned stay. However, 3 months before my trip, the hotel cancelled... Read more

I booked three rooms for myself, my children and my parents a full nine months in advance of my planned stay. However, 3 months before my trip, the hotel cancelled my reservation for no acceptable reason. Initially they cited a policy issue, then said it was a legal issue citing Hajj regulations and then stopped responding. I made several enquiries with travel agents and the Saudi consulate and they all confirmed there are no legal restrictions on visiting Madinah during Hajj season. The only restrictions apply to the city of Makkah. I also contacted IHG elite member support, and they sided with the hotel, repeating that it's due to a legal issue without providing any evidence or documents of the associated regulations. I just completed my trip on my originally planned dates and stayed at the Sofitel Shahd al Madinah instead. There was no legal issue that would have required the hotel to cancel my reservation - as evidenced by the fact that I was able to stay at another hotel during the same dates. I am a diamond elite ambassador member and it’s shocking and disappointing that this is the way I was treated. I contacted IHG elite member support and they refused to help and came up with a different reason for the cancellation each time I tried, and eventually stopped responding. I highly recommend the Sofitel in Madinah. It is closer to Masjid Nabawi than the Intercontinental and the staff and service are excellent. After many years of loyalty to IHG, unfortunately this incident has turned me away from them for good. Read less

I stayed here with my wife after being apart for some notable time, making this a second honeymoon of sorts—and what a perfect setting it was. From the moment we arrived,... Read more

I stayed here with my wife after being apart for some notable time, making this a second honeymoon of sorts—and what a perfect setting it was. From the moment we arrived, we were greeted by Feras, whose exceptional care set the tone for an unforgettable stay. His manners, attention to detail, and genuine hospitality were simply unmatched. ✨ The room itself was spotless, spacious, and had a beautiful, authentic vibe. 🛏️ The bed was super comfortable and absolutely massive—perfect for a truly restful stay. ☕️ Each room came with a kettle and coffee machine, and the soft bathrobes were a romantic touch that added to the experience 🤍 I can’t wait to see how their new rooms will turn out - if this was anything to go by, they’ll be spectacular! Throughout our stay, both reception and Mr. Feras called to check in on us, making sure everything was perfect. It genuinely made us feel special and showed just how much they care about their guests. ❤️ Would I recommend staying here? Without a doubt. If you’re looking at hotels on the northern side—or honestly any side—of the Masjid, this is the one to choose. 🕌 This was my third stay here, and honestly, I would pick Dar Al Hijrah over a cheaper or “better deal” elsewhere every time—and that’s my sincere advice to you too. ‼️⭐️ Read less

Superb location. Love love love walking to the masjid from the hotel ! Lovely pop up shops outside the hotel. Best Ajwa ice cream :) Breakfast is excellent & great service by... Read more

Superb location. Love love love walking to the masjid from the hotel ! Lovely pop up shops outside the hotel. Best Ajwa ice cream :) Breakfast is excellent & great service by staff members (Osman). We had a small issue with our first room but it was taken care of quickly and we were moved to an another room. Great laundry service, very clean and prompt, thank you Al Amin ! Rooms need some refurbishing which is apparently happening soon, we look forward to coming back soon again insha Allah. Read less

Our stay at the hotel was more than wonderful and excellent. InterContinental hotels in general are excellent, and Dar Al-Hijra Hotel in Medina in particular is my first choice for several... Read more

Our stay at the hotel was more than wonderful and excellent. InterContinental hotels in general are excellent, and Dar Al-Hijra Hotel in Medina in particular is my first choice for several reasons, all of which met my needs. The most important of these are: * Location, * The spaciousness and size of the suites (Royal Suite # 910), their cleanliness, and their fully equipped kitchen and a private room for the maids, * The availability of multiple elevators, including private elevators for the suites, which is a great help during rush hour and prayer times, * Cleanliness and organization, * Parking availability, * The friendliness and responsiveness of the staff. I would like to especially mention Ms. Iman Al-Ahmadi at the reception for her excellent service, kindness, and prompt check-in and check-out procedures. Thanks to her and to all staff. I will always "Insha'ALLAH" come again, Wishing you all the best .. MANSOUR BOKHARY Read less

It was a nice experience to enjoy couple of days at that hotel. The room was clean and cozy and the bed was comfy but the bathroom needs some maintenance, it... Read more

It was a nice experience to enjoy couple of days at that hotel. The room was clean and cozy and the bed was comfy but the bathroom needs some maintenance, it was little bit old as the glass cabinet door was sliding back and the toilet shataf was leaking. The breakfast was so good and the staff was friendly. The location was perfect as it’s near to women prayer place so i didint need to walk long distance to reach it. Read less

Old clean Hotel, old furniture, low standard in Breakfast, No parking, very bad lobby and entrance, must be moderate and classy. Good air-conditioning, clean old classic bathrooms. Not deserve 5... Read more

Old clean Hotel, old furniture, low standard in Breakfast, No parking, very bad lobby and entrance, must be moderate and classy. Good air-conditioning, clean old classic bathrooms. Not deserve 5 star hotel. Read less

Beautiful hotel with very friendly and helpful staff. The rooms and bathrooms are spacious and with nice modern features. There is complementary breakfast and dinner. I had a great... Read more

Beautiful hotel with very friendly and helpful staff. The rooms and bathrooms are spacious and with nice modern features. There is complementary breakfast and dinner. I had a great experience staying here during my Hajj visit to Medina and will definitely recommend to others. Read less

My friend and I recently stayed here and we both loved our time here. The service was absolutely excellent and they frequently like to check in to make sure that... Read more

My friend and I recently stayed here and we both loved our time here. The service was absolutely excellent and they frequently like to check in to make sure that everything is going well for you. Complimentary fruits were brought upon arrival and were so sweet. The rooms and sheets were also all so incredibly clean. The only thing that seemed to be quite dirty was the curtains, but we barely touched those. The only other downsides of the room was that the walls were thin so you could hear neighbors all around you very easily, and the carpet and doors seem to be really old, so it's not the most aesthetically pleasing design. And as you go upstairs the air quality can get really Humid and damp in the hallways, but it's fairly well controlled in the room. Overall I'd still say this is a super reliable place to stay. Service was easily a 10/10. They helped us out so much from room service cleaning, to ordering from the restaurant, and front desk staff. The concierge employee, Mohammed Ali, was particularly helpful with getting us a taxi on our last day when we were running late and needed more time and support with catching our train. Overall we loved our experience and would definitely stay here again. Read less

Excellent hotel in an excellent location. I was a bit weary about how far this hotel would be but it turned out to be much closer than I imagined. On... Read more

Excellent hotel in an excellent location. I was a bit weary about how far this hotel would be but it turned out to be much closer than I imagined. On top of that, the service from start to finish was excellent. They really care about customer service and are striving hard to maintain high quality. Would definitely recommend! Room was excellent. We had suhoor and the food was excellent filled with various options including made to order omelettes and pancakes. Lots of variety that changed daily. The first morning we arrived, two of my kids were quite sick and we were dreading going to the clinic or hospital especially given how tired we were after 24 hours of travel. Luckily the front desk arranged for a doctor to come to our room and not only diagnosed but also administer an injection on my daughter and prescribe antibiotics. Read less

Very convenient location. We stayed five nights in one of the suits at the ninth floor. Overall experience was very good and we all loved it. The suit was very... Read more

Very convenient location. We stayed five nights in one of the suits at the ninth floor. Overall experience was very good and we all loved it. The suit was very spacious but not at the same standard as in US. It needs some upgrades. But it was clean and live-able. The big plus was the breakfast and we all enjoyed all of the fancy choices. For sure we will be coming back and do recommend others to try it too. Read less

We were pleasantly surprised at the proximity to the Haram, on the map it appears far but the location is great. The service from all staff was amazing. Getting... Read more

We were pleasantly surprised at the proximity to the Haram, on the map it appears far but the location is great. The service from all staff was amazing. Getting a wheelchair from the hotel was no problem and we kept it for the duration of our stay. They hotel also arranged a private taxi to take us to some sites, and he was best guide ever. Thank you to all at the hotel. Great little food places just outside the hotel. Read less

The staff behind the front desk were helpful and there was a nice selection of food for breakfast. However, the room keys constantly needed reprogramming so every time you needed to... Read more

The staff behind the front desk were helpful and there was a nice selection of food for breakfast. However, the room keys constantly needed reprogramming so every time you needed to get into your room you needed to go to the front desk for a new key. This seemed to be a problem for multiple guests as there was often a queue of people wanting new keys. The rooms were also not very clean. The cleaning staff did not clean the room well during our stay either. We had to ask for it to be vacuumed, for clean cups/glasses and for fresh towels repeatedly. Overall I would not recommend this hotel based on the lack of cleanliness of the rooms. Read less

Greeted within a few minutes, offered cold water as we entered, registered and allocated our rooms well before time Daily survey to ask if we are entirely satisfied. Customer... Read more

Greeted within a few minutes, offered cold water as we entered, registered and allocated our rooms well before time Daily survey to ask if we are entirely satisfied. Customer centric and hospitable They smile, give you greetings and nothing is a hassle for staff... really well done to them all. Will be using again inshaallah. Other hotels should follow their lead . Thank you to Abdul Hamid and all his staff. . Read less

I have been coming here for last 12 years. I am a platinum ambassador and service is awesome. Lately I have seen the great customer service even better. The staff... Read more

I have been coming here for last 12 years. I am a platinum ambassador and service is awesome. Lately I have seen the great customer service even better. The staff are amazing and breakfast buffet is also awesome. Last but not the least the prices are hard to beat!! Read less