We stayed at the Hilton Convention Hotel in Makkah and had a wonderful experience. The entire team was kind, polite, and respectful throughout our stay. A standout was a young... Read more

We stayed at the Hilton Convention Hotel in Makkah and had a wonderful experience. The entire team was kind, polite, and respectful throughout our stay. A standout was a young Bangladeshi gentleman who took care of our room—he always cleaned with a smile and consistently went the extra mile. We also appreciated the assistance of a friendly staff member who helped with our luggage. The buffet breakfast was excellent, and the hotel’s location is fantastic—just a short walk from the Holy Mosque. Read less

I had a fantastic stay at the Hilton Hotel Convention. The check-in process was quick, and the front desk staff were warm and welcoming. The room was spotless, spacious, and... Read more

I had a fantastic stay at the Hilton Hotel Convention. The check-in process was quick, and the front desk staff were warm and welcoming. The room was spotless, spacious, and offered a beautiful view. Every staff member I interacted with was courteous and attentive; they went above and beyond to ensure our comfort. Room service was prompt, and the food was delicious. I highly recommend this hotel for business and leisure travellers and would return! The breakfast staff were fantastic, with everything being spot on. I also want to highlight the dinner staff, Ricky and Iqbal, who provided outstanding customer service and were extremely helpful. Read less

We’ve had the pleasure of staying at Hilton Convention Makkah twice, and both experiences have been nothing short of excellent. The hotel is immaculately clean, peaceful, and perfectly located just... Read more

We’ve had the pleasure of staying at Hilton Convention Makkah twice, and both experiences have been nothing short of excellent. The hotel is immaculately clean, peaceful, and perfectly located just a few minutes’ walk from the Haram – making it ideal for anyone visiting for Umrah or Hajj. The rooms are spacious and elegantly furnished, with breathtaking views of the Holy Mosque. The overall atmosphere is calm and respectful, which made our spiritual journey even more meaningful. We want to express our heartfelt gratitude to MD Parvez from housekeeping. He always greeted us with a warm smile and ensured that our room was spotless and well-stocked every day. His kindness and dedication did not go unnoticed. A special mention also goes to Yousef Abu Alqasim, a breakfast waiter who truly made our mornings brighter. Every day, without fail, he brought us fresh fruit juice with a kind smile and genuine hospitality. What touched us most is that even during our stay last year, Yousef remembered us and offered the same generous service. His respectful and attentive nature reflects the true spirit of hospitality, and we deeply appreciated his presence. We are already looking forward to returning again, insha’Allah. Hilton Convention Makkah will always have a special place in our hearts. Read less

I booked this hotel few hours after before my arrival and I was so impressed with the professionalism, cleanliness and the location. Perfect. The lady that checked us in, Fatima... Read more

I booked this hotel few hours after before my arrival and I was so impressed with the professionalism, cleanliness and the location. Perfect. The lady that checked us in, Fatima has a very good customer relation. I think she will go far base on how wonderful she make you feel as a guest. This hotel, highly recommended. And the food, fantastic service. Thank you Fatima, for making us feel home. Read less

It’s rare to come across someone who puts their heart and soul into everything they do — but Islam is truly one of those people. His service is exceptional, marked... Read more

It’s rare to come across someone who puts their heart and soul into everything they do — but Islam is truly one of those people. His service is exceptional, marked by professionalism, warmth, and genuine care for every guest. When it comes to coffee, Islam’s passion truly shines. Every cup he prepares is made with precision and love, resulting in a rich, flavorful experience that guests never forget. It’s clear that he doesn’t just make coffee — he creates a moment of joy in every sip. Islam is more than just a staff member — he is an artist in his craft. His dedication and passion for coffee are inspiring, and it shows in every detail. Thank you, Islam, for your remarkable service! Read less

Amazing service from the full team. Especially the breakfast team - everyone is so attentive, caring and constantly smiling. Iqbal Husein at the breakfast was a superstar! He took really... Read more

Amazing service from the full team. Especially the breakfast team - everyone is so attentive, caring and constantly smiling. Iqbal Husein at the breakfast was a superstar! He took really good care of us and was so attentive to details. Generally a great hotel with top customer service - especially from all the expat staff. Happy to have stayed here. Read less

Very welcoming staff starting from reception. We got a nice room with clean and tidy atmosphere. Service was really nice provided by Executive Lounge staff. Chef prepared very tasty fish... Read more

Very welcoming staff starting from reception. We got a nice room with clean and tidy atmosphere. Service was really nice provided by Executive Lounge staff. Chef prepared very tasty fish and chips as usual. Oybek and Faris at the lounge were attentive and helpful Read less

The ambience of the hotel is really relaxing and quiet. People here are very polite and helpful. I loved the service that they are doing. Absolutely prestigious and clean executive... Read more

The ambience of the hotel is really relaxing and quiet. People here are very polite and helpful. I loved the service that they are doing. Absolutely prestigious and clean executive lounge they have in the 8th floor. Oybek collected my feedback and offered help. Read less

Great amenities and very close to the haram. but terrible customer service and Wifi. After posting this, management was very curtious and made the rest of my stay memorable. ... Read more

Great amenities and very close to the haram. but terrible customer service and Wifi. After posting this, management was very curtious and made the rest of my stay memorable. I can honestly say they went above and beyond by upgrading my room and sending me a very delicious coffee and dessert cart to my room. Thank you for making things right Read less

Hotel is excellent. From checkin process till the end, everything was perfect. Cleaning staff is doing a great job. Breakfast offers a good variety. Dinner is executive lounge is simply... Read more

Hotel is excellent. From checkin process till the end, everything was perfect. Cleaning staff is doing a great job. Breakfast offers a good variety. Dinner is executive lounge is simply fantastic. I think they need to change the name from light dinner into heavy dinner ))) Oybek Usmonov collected my reviews and offered sincere support. Faris and Abdurahman are also working hard to earn satisfaction. And big thanks to Abdurahim for his leadership in the lounge Read less

I had a wonderful stay at this hotel! Its location is unbeatable – just a short walk to the Kabba, with everything you could need nearby, including plenty of restaurants,... Read more

I had a wonderful stay at this hotel! Its location is unbeatable – just a short walk to the Kabba, with everything you could need nearby, including plenty of restaurants, shopping, and the mosque. My room even had a partial view of the mosque, which was a lovely touch. While the room could use a bit of updating, it was overall comfortable and clean, providing a great place to relax after a busy day. The staff was friendly and accommodating, making sure all our needs were met. The breakfast buffet was a highlight – delicious and with plenty of options to choose from. Overall, I highly recommend this hotel for its prime location, great service, and satisfying amenities! Read less

We came to umrah through a group and they booked this hotel which was lovely and staff friendly and helpful.. always there when you need anything. We booked breakfast as... Read more

We came to umrah through a group and they booked this hotel which was lovely and staff friendly and helpful.. always there when you need anything. We booked breakfast as well, and I must say there were so many varieties to choose from, and your plate was never empty. It was delicious. I also ordered room service for my son, who only has English food and didn't want to take him out to feed him, but me and my husband and I enjoyed our traditional foods outside. Room service food was a delight, and my son really enjoyed it. They also rang to get feedback, which I thought was very nice. Overall, I would say it's a beautiful hotel, and if you're thinking of coming for umrah and staying at a 5*, then I would highly recommend the Hilton Convention Read less

Wonderful hotel very close to the Haram. Service was excellent in every regard. Highly recommend the breakfast here. The food is amazing and the staff are super helpful and kind.... Read more

Wonderful hotel very close to the Haram. Service was excellent in every regard. Highly recommend the breakfast here. The food is amazing and the staff are super helpful and kind. Riaz was the nicest server, really making sure we were well fed every morning. Read less

Nice and spacious suite, they also provided a crib for my daughter. They gave me a Omra guide on request and they also have wheelchairs on demand. The location... Read more

Nice and spacious suite, they also provided a crib for my daughter. They gave me a Omra guide on request and they also have wheelchairs on demand. The location is good too but not overlooking Kaaba. Excellent service by Islam in the lounge who was very professional and hospitable and the food at dinner time was good too unlike the afternoon time. Read less

This hotel is really excellent and the room was very spacious and clean. The staff was so helpful and friendly. The best thing was breakfast as it had a lot... Read more

This hotel is really excellent and the room was very spacious and clean. The staff was so helpful and friendly. The best thing was breakfast as it had a lot of varieties. The restaurant staff was very courteous/kind. Definitely will come again!! Highly recommended Read less

Title: Exceptional Stay at Hilton Hotel – A Truly Unforgettable Experience Review: I recently had the pleasure of staying at the Hilton Hotel, and I must say, it was an absolutely exceptional... Read more

Title: Exceptional Stay at Hilton Hotel – A Truly Unforgettable Experience Review: I recently had the pleasure of staying at the Hilton Hotel, and I must say, it was an absolutely exceptional experience. As soon as I walked through the doors, I was greeted by their friendly and professional staff who made sure my check-in process was smooth and hassle-free. The room was immaculate, with all the amenities one could ask for. The bed was incredibly comfortable, ensuring a restful night's sleep. I was truly impressed by the attention to detail they maintained – from the crisp, clean linens to the well-stocked minibar, every aspect was thoughtfully executed. The hotel offers a wide array of dining options catering to various tastes, and every meal I had was delectable. The chefs at Hilton surely know how to impress their guests with their culinary expertise. Moreover, the hotel's facilities only added to my overall satisfaction. From the state-of-the-art fitness center to the elegantly designed swimming pool, Hilton ensures that its guests have plenty of options to unwind and enjoy themselves. One of the highlights of my stay was the impeccable customer service. The staff went above and beyond to accommodate my needs, always with a warm smile on their faces. I truly felt valued as a guest, and it is evident that the hotel prioritizes the satisfaction and well-being of its patrons. In summary, my stay at Hilton Hotel was nothing short of exceptional, and I wholeheartedly recommend it to anyone seeking a luxurious and comfortable stay. I cannot wait for my next visit to experience the unparalleled hospitality this incredible establishment has to offer. Read less

My visit at the hotel was for 3 days and to be precise the view of the room was fantastic; we can go towards haram from the hotel itself on... Read more

My visit at the hotel was for 3 days and to be precise the view of the room was fantastic; we can go towards haram from the hotel itself on foot and there was not much issue with the room. The chick in procedure could take a while as for some new guests should confirm about parking is included in there stay or not. One thing that they should have done is there was no security guard to guide for parking in basement and there is a slope at the parking entrance which whole entering during the day is not much visible, I would like if the hotel came with a solution for that. Apart from one or 2 issues the rest of my stay was good. Read less

The hotel is excellent, rooms are very neat and clean. my Suite was luxurious and beds were very comfortable. The Bathrooms were clean and spacious. Location is awesome except a... Read more

The hotel is excellent, rooms are very neat and clean. my Suite was luxurious and beds were very comfortable. The Bathrooms were clean and spacious. Location is awesome except a small stretch of uphill for the elderly which is covered by Bus trip. Breakfast was very tasty and had lots of variety. overall value for money. Read less

The rooms are nice with enough space for a family of 5 people. In addition, our deluxe view room also has a view of the Grand Mosque so that we... Read more

The rooms are nice with enough space for a family of 5 people. In addition, our deluxe view room also has a view of the Grand Mosque so that we can monitor the situation to make sure whether the call to prayer has been called or not. According to my family this room is perfect. The hotel service is very good, the staff is friendly, the breakfast is delicious, especially the Falafel which has a savory taste. In the afternoon and evening, we went to the lounge for Afternoon Tea and dinner. The dinner is very good, especially if there is rice. For the distance to the mosque, it is close but too uphill so the feet get sore easily. Basically, it's the best here! Read less

Very nice rooms and reception, and room service. Cleaning staff was cutting corners and we had to ask them to refill items or bring missing items. Climbing jabl Omar... Read more

Very nice rooms and reception, and room service. Cleaning staff was cutting corners and we had to ask them to refill items or bring missing items. Climbing jabl Omar is bit demanding but if you are fit it should be easy. Not recommended for people with wheel chair or elderly as even shuttle service will drop you on the hill. Breakfast was good with wide variety. Read less

The hotel is good, rooms are very neat and clean. my Suite was luxurious and beds were very comfortable. The Bathrooms were clean and spacious. Location is not that... Read more

The hotel is good, rooms are very neat and clean. my Suite was luxurious and beds were very comfortable. The Bathrooms were clean and spacious. Location is not that great especially for elderly people. Lot of flies were in the room and bathroom. Read less

Rooms were very spacious and clean. The staff were so helpful and friendly. The best thing was breakfast as it had a variety for adults and children. The pastries were... Read more

Rooms were very spacious and clean. The staff were so helpful and friendly. The best thing was breakfast as it had a variety for adults and children. The pastries were so yummy. Definitely will come a again!! Read less

Absolutely amazing stay and brilliant service! In-detail review below: Check-In Experience 5/5 We were a family of 5 (Adults) and we checked in around 12.30am and the hotel lobby was quiet. Luggage... Read more

Absolutely amazing stay and brilliant service! In-detail review below: Check-In Experience 5/5 We were a family of 5 (Adults) and we checked in around 12.30am and the hotel lobby was quiet. Luggage was offloaded by the staff and taken inside and was told to check-in at the reception. Was greeted well and I provided by booking details to the receptionist. He was very attentive and answered any questions I had. As we had two rooms booked, he asked if we would like to have the rooms on the same floor. Paid the remainder of the rooms via credit card which went smoothly. Took around 10 minutes for the whole check in process which was very good. Rooms 4/5 Rooms were perfect and clean. We were given a 4-bed room for 3 of us which was ample. and a 2-queen bed for the ladies. View was partial haram which was good. Some amenities listed on Booking.com were not present such as the slippers and bathrobe but we weren't too concerned about these. Only given 4/5 for this because someone else might require these amenities and if they are listed they should be provided but weren't big of a deal for us. Also one out of the two rooms booked did not have any drinks or snacks in the mini fridge although the other room did. Laundry Service 5/5 Quick and efficient and offered us free ironing and folding which are usually charged. Could not complain about this service as it was perfect as you'd expect. Customer Service 5/5 Calls from the room landline were answered immediately and always helpful on the other side. All queries answered thoroughly. Shuttle Service 4/5 24-Hour shuttle is a good service to provide, however was not as expected as it only takes you to the flat part near the shops at the bottom. Does not take you the front of the marbled area of the masjid. So you still need to walk around 4-5 minutes to get to the marbled area. Sometimes takes very long to come especially in the late night hours between 1 and 4am. Read less

I was booked at the Double Tree Hilton Hotel and when I arrived in Makkah I was transferred to the Hilton Convention Hotel without prior notice or a letter stating... Read more

I was booked at the Double Tree Hilton Hotel and when I arrived in Makkah I was transferred to the Hilton Convention Hotel without prior notice or a letter stating that the hotel will be changed. I had to wait in the lobby of the hotel for three hours after a long travel trip under the pretext that my reservation information had not been transferred from the first hotel (Double Tree) even though the hotel had been booked a whole week in advance. I just want to notice that it will be my first and last experience of this bad hotel The rating on the reservation sites page and Google Maps will be poorly rated + never mention this place to anyone Regards , Read less

The service was beyond unsatisfactory. The rooms hygiene was clearly not taken into consideration, as the room was very dirty to the point that I found mold in the fridge.... Read more

The service was beyond unsatisfactory. The rooms hygiene was clearly not taken into consideration, as the room was very dirty to the point that I found mold in the fridge. The hotel had let go around 80% of the workforce according to the reception but that’s in no way an excuse. Read less

Excellent hotel and amenities. Rooms service were kind enough to borrow us a microwave for our stay so that we could warm food for the kids in the hotel room. Hotel... Read more

Excellent hotel and amenities. Rooms service were kind enough to borrow us a microwave for our stay so that we could warm food for the kids in the hotel room. Hotel has a shuttle service to the 🕋 but I’d recommend walking down to the cafe and souvenir shop and exiting as opposed to main entrance which is a short cut. Breakfast was plentiful and ample amount of seating to facilitate. Read less

They should the exact route to enter the hotel, took me 2 hours going around the hood to know from where to enter the hotel. Also they should place Free parking... Read more

They should the exact route to enter the hotel, took me 2 hours going around the hood to know from where to enter the hotel. Also they should place Free parking for the cars. Not 250SAR for 24 hours only. Despite that, the hotel was very nice, roos is clean and spacious. The breakfast was delicious. Read less

Very good experience, the staff are very friendly and helpful. The bellman especially Saiful Islam always greeted us with a smile when we entered. Hotel wise it is slightly dated... Read more

Very good experience, the staff are very friendly and helpful. The bellman especially Saiful Islam always greeted us with a smile when we entered. Hotel wise it is slightly dated but there are plans of upgrades and modernisation of the hotel in the works. We also had breakfast included which had a wide variety of food that was mostly always fresh (bakery section was hit and miss). Overall a very good experience Read less

The room itself was spotless, spacious, and had a beautiful, authentic vibe. 🛏️ The bed was super comfortable and absolutely massive—perfect for a truly restful stay. ☕️ Each room came with a... Read more

The room itself was spotless, spacious, and had a beautiful, authentic vibe. 🛏️ The bed was super comfortable and absolutely massive—perfect for a truly restful stay. ☕️ Each room came with a kettle and coffee machine, and the soft bathrobes were a romantic touch that added to the experience 🤍 I can’t wait to see how their new rooms will turn out - if this was anything to go by, they’ll be spectacular! Read less

By a strike of chance, I managed to get a very good deal to stay at the hotel with breakfast. The reception was warm. The housekeeping was timely. The room was terrific. It... Read more

By a strike of chance, I managed to get a very good deal to stay at the hotel with breakfast. The reception was warm. The housekeeping was timely. The room was terrific. It appeared they are planning to change the carpet which would be only thing I might propose for a change. The breakfast was rather sumptuous, though to some it was only decent but for me it’s already plenty to choose from. Read less

I come to this hotel after Hajj.the room is so clean. Locatain of hotel is comfortab for going to haran . the services are excellent specially in breakfast.i... Read more

I come to this hotel after Hajj.the room is so clean. Locatain of hotel is comfortab for going to haran . the services are excellent specially in breakfast.i request smoky salmon and the manager arranges to bring to me. All staff so perfesional and kind. Thanks Read less

I booked three rooms for myself, my children and my parents a full nine months in advance of my planned stay. However, 3 months before my trip, the hotel cancelled... Read more

I booked three rooms for myself, my children and my parents a full nine months in advance of my planned stay. However, 3 months before my trip, the hotel cancelled my reservation for no acceptable reason. Initially they cited a policy issue, then said it was a legal issue citing Hajj regulations and then stopped responding. I made several enquiries with travel agents and the Saudi consulate and they all confirmed there are no legal restrictions on visiting Madinah during Hajj season. The only restrictions apply to the city of Makkah. I also contacted IHG elite member support, and they sided with the hotel, repeating that it's due to a legal issue without providing any evidence or documents of the associated regulations. I just completed my trip on my originally planned dates and stayed at the Sofitel Shahd al Madinah instead. There was no legal issue that would have required the hotel to cancel my reservation - as evidenced by the fact that I was able to stay at another hotel during the same dates. I am a diamond elite ambassador member and it’s shocking and disappointing that this is the way I was treated. I contacted IHG elite member support and they refused to help and came up with a different reason for the cancellation each time I tried, and eventually stopped responding. I highly recommend the Sofitel in Madinah. It is closer to Masjid Nabawi than the Intercontinental and the staff and service are excellent. After many years of loyalty to IHG, unfortunately this incident has turned me away from them for good. Read less

I stayed here with my wife after being apart for some notable time, making this a second honeymoon of sorts—and what a perfect setting it was. From the moment we arrived,... Read more

I stayed here with my wife after being apart for some notable time, making this a second honeymoon of sorts—and what a perfect setting it was. From the moment we arrived, we were greeted by Feras, whose exceptional care set the tone for an unforgettable stay. His manners, attention to detail, and genuine hospitality were simply unmatched. ✨ The room itself was spotless, spacious, and had a beautiful, authentic vibe. 🛏️ The bed was super comfortable and absolutely massive—perfect for a truly restful stay. ☕️ Each room came with a kettle and coffee machine, and the soft bathrobes were a romantic touch that added to the experience 🤍 I can’t wait to see how their new rooms will turn out - if this was anything to go by, they’ll be spectacular! Throughout our stay, both reception and Mr. Feras called to check in on us, making sure everything was perfect. It genuinely made us feel special and showed just how much they care about their guests. ❤️ Would I recommend staying here? Without a doubt. If you’re looking at hotels on the northern side—or honestly any side—of the Masjid, this is the one to choose. 🕌 This was my third stay here, and honestly, I would pick Dar Al Hijrah over a cheaper or “better deal” elsewhere every time—and that’s my sincere advice to you too. ‼️⭐️ Read less

Superb location. Love love love walking to the masjid from the hotel ! Lovely pop up shops outside the hotel. Best Ajwa ice cream :) Breakfast is excellent & great service by... Read more

Superb location. Love love love walking to the masjid from the hotel ! Lovely pop up shops outside the hotel. Best Ajwa ice cream :) Breakfast is excellent & great service by staff members (Osman). We had a small issue with our first room but it was taken care of quickly and we were moved to an another room. Great laundry service, very clean and prompt, thank you Al Amin ! Rooms need some refurbishing which is apparently happening soon, we look forward to coming back soon again insha Allah. Read less

Our stay at the hotel was more than wonderful and excellent. InterContinental hotels in general are excellent, and Dar Al-Hijra Hotel in Medina in particular is my first choice for several... Read more

Our stay at the hotel was more than wonderful and excellent. InterContinental hotels in general are excellent, and Dar Al-Hijra Hotel in Medina in particular is my first choice for several reasons, all of which met my needs. The most important of these are: * Location, * The spaciousness and size of the suites (Royal Suite # 910), their cleanliness, and their fully equipped kitchen and a private room for the maids, * The availability of multiple elevators, including private elevators for the suites, which is a great help during rush hour and prayer times, * Cleanliness and organization, * Parking availability, * The friendliness and responsiveness of the staff. I would like to especially mention Ms. Iman Al-Ahmadi at the reception for her excellent service, kindness, and prompt check-in and check-out procedures. Thanks to her and to all staff. I will always "Insha'ALLAH" come again, Wishing you all the best .. MANSOUR BOKHARY Read less

It was a nice experience to enjoy couple of days at that hotel. The room was clean and cozy and the bed was comfy but the bathroom needs some maintenance, it... Read more

It was a nice experience to enjoy couple of days at that hotel. The room was clean and cozy and the bed was comfy but the bathroom needs some maintenance, it was little bit old as the glass cabinet door was sliding back and the toilet shataf was leaking. The breakfast was so good and the staff was friendly. The location was perfect as it’s near to women prayer place so i didint need to walk long distance to reach it. Read less

Old clean Hotel, old furniture, low standard in Breakfast, No parking, very bad lobby and entrance, must be moderate and classy. Good air-conditioning, clean old classic bathrooms. Not deserve 5... Read more

Old clean Hotel, old furniture, low standard in Breakfast, No parking, very bad lobby and entrance, must be moderate and classy. Good air-conditioning, clean old classic bathrooms. Not deserve 5 star hotel. Read less

Beautiful hotel with very friendly and helpful staff. The rooms and bathrooms are spacious and with nice modern features. There is complementary breakfast and dinner. I had a great... Read more

Beautiful hotel with very friendly and helpful staff. The rooms and bathrooms are spacious and with nice modern features. There is complementary breakfast and dinner. I had a great experience staying here during my Hajj visit to Medina and will definitely recommend to others. Read less

My friend and I recently stayed here and we both loved our time here. The service was absolutely excellent and they frequently like to check in to make sure that... Read more

My friend and I recently stayed here and we both loved our time here. The service was absolutely excellent and they frequently like to check in to make sure that everything is going well for you. Complimentary fruits were brought upon arrival and were so sweet. The rooms and sheets were also all so incredibly clean. The only thing that seemed to be quite dirty was the curtains, but we barely touched those. The only other downsides of the room was that the walls were thin so you could hear neighbors all around you very easily, and the carpet and doors seem to be really old, so it's not the most aesthetically pleasing design. And as you go upstairs the air quality can get really Humid and damp in the hallways, but it's fairly well controlled in the room. Overall I'd still say this is a super reliable place to stay. Service was easily a 10/10. They helped us out so much from room service cleaning, to ordering from the restaurant, and front desk staff. The concierge employee, Mohammed Ali, was particularly helpful with getting us a taxi on our last day when we were running late and needed more time and support with catching our train. Overall we loved our experience and would definitely stay here again. Read less

Excellent hotel in an excellent location. I was a bit weary about how far this hotel would be but it turned out to be much closer than I imagined. On... Read more

Excellent hotel in an excellent location. I was a bit weary about how far this hotel would be but it turned out to be much closer than I imagined. On top of that, the service from start to finish was excellent. They really care about customer service and are striving hard to maintain high quality. Would definitely recommend! Room was excellent. We had suhoor and the food was excellent filled with various options including made to order omelettes and pancakes. Lots of variety that changed daily. The first morning we arrived, two of my kids were quite sick and we were dreading going to the clinic or hospital especially given how tired we were after 24 hours of travel. Luckily the front desk arranged for a doctor to come to our room and not only diagnosed but also administer an injection on my daughter and prescribe antibiotics. Read less

Greeted within a few minutes, offered cold water as we entered, registered and allocated our rooms well before time Daily survey to ask if we are entirely satisfied. Customer... Read more

Greeted within a few minutes, offered cold water as we entered, registered and allocated our rooms well before time Daily survey to ask if we are entirely satisfied. Customer centric and hospitable They smile, give you greetings and nothing is a hassle for staff... really well done to them all. Will be using again inshaallah. Other hotels should follow their lead . Thank you to Abdul Hamid and all his staff. . Read less

I have been coming here for last 12 years. I am a platinum ambassador and service is awesome. Lately I have seen the great customer service even better. The staff... Read more

I have been coming here for last 12 years. I am a platinum ambassador and service is awesome. Lately I have seen the great customer service even better. The staff are amazing and breakfast buffet is also awesome. Last but not the least the prices are hard to beat!! Read less

Very convenient location. We stayed five nights in one of the suits at the ninth floor. Overall experience was very good and we all loved it. The suit was very... Read more

Very convenient location. We stayed five nights in one of the suits at the ninth floor. Overall experience was very good and we all loved it. The suit was very spacious but not at the same standard as in US. It needs some upgrades. But it was clean and live-able. The big plus was the breakfast and we all enjoyed all of the fancy choices. For sure we will be coming back and do recommend others to try it too. Read less

We were pleasantly surprised at the proximity to the Haram, on the map it appears far but the location is great. The service from all staff was amazing. Getting... Read more

We were pleasantly surprised at the proximity to the Haram, on the map it appears far but the location is great. The service from all staff was amazing. Getting a wheelchair from the hotel was no problem and we kept it for the duration of our stay. They hotel also arranged a private taxi to take us to some sites, and he was best guide ever. Thank you to all at the hotel. Great little food places just outside the hotel. Read less

The staff behind the front desk were helpful and there was a nice selection of food for breakfast. However, the room keys constantly needed reprogramming so every time you needed to... Read more

The staff behind the front desk were helpful and there was a nice selection of food for breakfast. However, the room keys constantly needed reprogramming so every time you needed to get into your room you needed to go to the front desk for a new key. This seemed to be a problem for multiple guests as there was often a queue of people wanting new keys. The rooms were also not very clean. The cleaning staff did not clean the room well during our stay either. We had to ask for it to be vacuumed, for clean cups/glasses and for fresh towels repeatedly. Overall I would not recommend this hotel based on the lack of cleanliness of the rooms. Read less