This hotel literally are not 5 stars hotel!!!!. Breakfast are suck. Very bad. The staff in the restaurant were noisy like they are on the street. They serve beef liver,... Read more

This hotel literally are not 5 stars hotel!!!!. Breakfast are suck. Very bad. The staff in the restaurant were noisy like they are on the street. They serve beef liver, sausage. So Bullshit. We wait for our room for 3 hours. Well done! Read less

I think this hotel staff went above and beyond during our stay. We were here for about six or seven days during Ramadan 2025, and everything exceeded our expectations. The... Read more

I think this hotel staff went above and beyond during our stay. We were here for about six or seven days during Ramadan 2025, and everything exceeded our expectations. The rooms were always clean, and the staff on our floor were consistently professional and helpful. They made sure we had everything we needed and often checked in to see if we required any assistance. The staff at the lobby were also extremely helpful and kind. One of the highlights of our stay was the iftar and suhoor meal that were included as buffet. It made our lives so much easier, and the food was genuinely delicious. We didn’t have to go out looking for iftar or suhoor spots. Tariq and Hamza working at the buffet were always very helpful. I can’t thank you guys enough for making us feel so comfortable. I can’t wait to come back with my family and stay here inshallah. Most important part is that Le Méridien made our stay during Umrah a very pleasant experience. This is very close to clock tower and walk to Masjid al haram is only 5/max 10 minute because of the crowd. I highly recommend this place. I myself will be staying here when I come back inshallah. Read less

Excellent experience at a first rate hotel. Location, restaurant, customer service and the room all exceeded my expectations. Staff in the restaurant were amazing and both breakfast and dinner... Read more

Excellent experience at a first rate hotel. Location, restaurant, customer service and the room all exceeded my expectations. Staff in the restaurant were amazing and both breakfast and dinner were excellent. Would definitely stay here again! Read less

I stayed for one night, the room was freshly updated, they also provided with free dinner (nice touch!), we dined at the 21st floor - small restaurant but very crowded. The... Read more

I stayed for one night, the room was freshly updated, they also provided with free dinner (nice touch!), we dined at the 21st floor - small restaurant but very crowded. The room is great, but bathroom needs more renovations with the smell The service is excellent, love the friendliness and very helpful with any needs! Smiles all around! Distance is best! Less than 5 mins walk to the Haram. Will stay here again. Read less

I heard that some booked rooms were reassigned to a different hotel, which is highly unprofessional and very disappointing. Additionally, there were several issues with the service that made the experience... Read more

I heard that some booked rooms were reassigned to a different hotel, which is highly unprofessional and very disappointing. Additionally, there were several issues with the service that made the experience uncomfortable: 1. Inappropriate behavior from waiters – Three waiters were excessively flirty. While I was dining with my little sister, they catcalled us, exchanged glances, and laughed among themselves. I expected this city to be a place of joy and peace, but this behavior was far from it. 2. Rude waitress – My little sister was eating and had paused to talk to our parents, but before she could finish, the waitress took her plate without asking if she was done. There was no courtesy, no confirmation—just an assumption that the food was finished. What’s worse, there was still food on the plate, which ended up being wasted because it was thrown away without any confirmation. This lack of basic service etiquette is truly disappointing. 3. Unprofessional cleaning service – While I was in my hotel room with my grandmother, a male staff member rang the bell for cleaning. I told him everything was fine and no service was needed, yet he stood there, smiling and staring at my grandmother without moving until I closed the door. My grandmother and I was scared. Then, on the day of checkout, I was already in a rush when he entered the room while I hadn’t put on my hijab. As I hurried to the elevator, he raised his voice to joke—at a completely unnecessary time when I was clearly in a hurry. This level of service and professionalism is unacceptable. I hope management takes this feedback seriously to ensure a better experience for future guests. Read less

Staying here for five days was rather convenient, near Masjid Al Haram. The room indeed was pretty old but clean enough. The air conditioner was working well but the shower's... Read more

Staying here for five days was rather convenient, near Masjid Al Haram. The room indeed was pretty old but clean enough. The air conditioner was working well but the shower's hot water was not hot enough. The staff was friendly, food was decent not very special though. It was good enough for me. Thank you! Read less

One of the best stays around the Haram. The halls have very beautiful scent. Breakfast is great. The room layout is very good. Proximity to Haram is a huge plus... Read more

One of the best stays around the Haram. The halls have very beautiful scent. Breakfast is great. The room layout is very good. Proximity to Haram is a huge plus (walking distance). My only wish that they offer special rate for long stays. Read less

After reading many negative reviews, I was skeptical of staying here. But I was so glad that I did stay here for the reasons below: 1. Much more affordable than other... Read more

After reading many negative reviews, I was skeptical of staying here. But I was so glad that I did stay here for the reasons below: 1. Much more affordable than other options. 2. Very close to the Haram. 5 to 10 minutes walk depending on the crowd. 3. Clean room. 4. Prayer room option. 5. Good food. 7. Great customer service from everyone. Even though I was there from 24 to 26 of Ramadan, which means extremely crowded.... the staff was very helpful and polite. I am definitely going to stay here again. Read less

Very friendly staff. I came early to the hotel and the receptionist checked us in 4 hours earlier. The room was clean and neat. The hotel is close to haram... Read more

Very friendly staff. I came early to the hotel and the receptionist checked us in 4 hours earlier. The room was clean and neat. The hotel is close to haram only 5 minutes away.The food was good and fresh Highly recommended Read less

The hotel is nearby Haram (5 min walking) but the rooms, beds, bathrooms, appliances, toiletries, hardwares, furniture and fixtures etc. are neither good nor does it satisfy the amount paid.... Read more

The hotel is nearby Haram (5 min walking) but the rooms, beds, bathrooms, appliances, toiletries, hardwares, furniture and fixtures etc. are neither good nor does it satisfy the amount paid. The beds were very uncomfortable and the lights were kind of dim. The charging sockets were very few in number and I had to use the extension plug for the extra sockets. The rooms are very congested as the floor runs short. However the room service guys are good and genuine to help moreover the stay was also good because the city itself is a place of peace. Read less

Ten minute walk from Haram. Beautiful views of Kaaba. The whole staff is incredibly helpful and goes out of their way to make you feel welcome and taken care of.... Read more

Ten minute walk from Haram. Beautiful views of Kaaba. The whole staff is incredibly helpful and goes out of their way to make you feel welcome and taken care of. The restaurant on the top floor is very good. Especially the cook who makes fresh omelettes in the morning and prepares hot pasta for dinner and lunch. Read less

It was one of the best hotel, I've ever been. Thier service was excellent and the staff was really cooperative. Keep up the good work. Looking forward to stay there... Read more

It was one of the best hotel, I've ever been. Thier service was excellent and the staff was really cooperative. Keep up the good work. Looking forward to stay there again. Read less

Great location. Haram is only a few hundred meters walk from the hotel. I was taking my mom in the wheelchair easily. Comfortable beds and clean rooms. The reception staff needs... Read more

Great location. Haram is only a few hundred meters walk from the hotel. I was taking my mom in the wheelchair easily. Comfortable beds and clean rooms. The reception staff needs some training. When I was checking out from the hotel, my mom was thirsty and asked the receptionist if she can have some drinking water. The receptionist rudely replied they do not have water, you better get it from outside. And the fact of the matter is we left some water in our room when we checked out. Our whole good experience turned bitter, and we decided not to consider Le Meridien ever for our stays Read less

The distance to Haram was acceptable...not that far to walk. The rooms were comfortable for 2 but the lifts, though there were six, but they were quite slow in waiting. The... Read more

The distance to Haram was acceptable...not that far to walk. The rooms were comfortable for 2 but the lifts, though there were six, but they were quite slow in waiting. The food I would give a 4/10...the breakfast menu were on repeat everyday which honestly bore us, thus we'd prefer having breakfast outside. Lunch and dinner were 6/10... bearable to eat but again very little of vegetable, except on the last day! Room service was 8/10...the staffs were hospitable and always asked permission before entering to clean our room. Traffic wise, since it is located by the roadside, it is 24-7 busy with passerbys and guests that checked in and out. Read less

It seems there is no maintenance to keep this hotel in good shape. The carpets are too old and too dirty. Damages on the walls and doors are left unfixed.... Read more

It seems there is no maintenance to keep this hotel in good shape. The carpets are too old and too dirty. Damages on the walls and doors are left unfixed. Molds can be seen in the bathrooms. I am really surprised this hotel is allowed to operate in such a poor condition. Read less

I had the breakfast here. I would rate it as medium seeing the hotel rating. The dal was delicious. Service was good. The place is neat and clean... Read more

I had the breakfast here. I would rate it as medium seeing the hotel rating. The dal was delicious. Service was good. The place is neat and clean and the food hygienic Read less

Excellent service, all staff members are very friendly, especially the breakfast chef Mr Abdul Bashar, very jolly person and always happy to serve. Highly recommend this hotel for both location... Read more

Excellent service, all staff members are very friendly, especially the breakfast chef Mr Abdul Bashar, very jolly person and always happy to serve. Highly recommend this hotel for both location and service wise. Read less

Had a great stay at this hotel! The room was always super clean and comfortable, thanks to the amazing housekeeping team. Big thanks to Sams and Kawser for keeping everything... Read more

Had a great stay at this hotel! The room was always super clean and comfortable, thanks to the amazing housekeeping team. Big thanks to Sams and Kawser for keeping everything spotless and being so friendly every day. Also want to give a shout-out to Mr. Furqon, the supervisor — you can tell he runs a tight ship. The whole team made the stay feel easy and relaxing. Would definitely come back! Read less

I visited Madina with my family after Umrah and stayed in Valy Al Madina. The hotel is close to Masjid an Nabawi, which is a couple of minutes walk away.... Read more

I visited Madina with my family after Umrah and stayed in Valy Al Madina. The hotel is close to Masjid an Nabawi, which is a couple of minutes walk away. Valy Al Madina is clean and kept to a very high standard with large rooms, ample buffet breakfast, including access to a shopping centre. We were especially pleased with Rayhan who would meet us every morning with a lovely warm smile. His caring and hard work ethics were evident not only in the way he carries himself but also his attention to ensuring our room was kept tidy and clean at all times. Greatful to have had such a lovely service from a kind and caring person who takes pride in his work and ensures comfort of his guests. As we depart we would like to wish Rayhan the best and thank him and his supervisor Mahboob for the great service. It really was above and beyond all round service, including all the nameless catering staff. Read less

After a long journey from Makkah, I had mentally prepared myself to deal with the usual rude customer service I’ve experienced elsewhere. But Valy Hotel truly left me speechless—in the... Read more

After a long journey from Makkah, I had mentally prepared myself to deal with the usual rude customer service I’ve experienced elsewhere. But Valy Hotel truly left me speechless—in the best way possible. From the moment I arrived, I was met with genuine kindness and exceptional service that completely changed my expectations. The hotel itself is spotlessly clean, beautifully maintained, and incredibly welcoming. Every staff member I encountered was helpful, polite, and always ready with a smile. I want to give a special shoutout to Rayhan—if I could give 10 stars instead of just 5, I would! He was always available when I needed something and handled every request quickly and professionally. His attitude and dedication made a huge difference during our stay. Thank you, Valy Hotel, for making our holiday so special. This was truly one of the best hotel experiences I’ve ever had. I will absolutely return—and recommend it to anyone looking for comfort, kindness, and top-tier service. Read less

We had lovely time in Valy Al Madina. The rooms were very clean, the front office /Reception team - Mr.Jihad did our check-in to a suitable room understanding our needs.... Read more

We had lovely time in Valy Al Madina. The rooms were very clean, the front office /Reception team - Mr.Jihad did our check-in to a suitable room understanding our needs. We had lovely breakfast and dinner in the hotel during our stay. Breakfast had wide selection to cater international guests along with majority of Mediterranean cuisines. Loved 😍 wide selection of cheese 🧀. we met some lovely people like Mr. Mahmoud, Mr. Mohammed Shamim, Mr. Kamran in the mezzanine floor making our dining experience very comfortable and enjoyable. They were all very proactive and keen is understanding our needs and served us with great care and kindness. Will recommend Valy hotel to our friends and family in London. Thank you very much to Guest service team in Valy Hotel. Read less

I think this hotel has a lot of potential if they fix some things. Wifi is incredibly slow and doesn’t work most of the time. The breakfast food was never... Read more

I think this hotel has a lot of potential if they fix some things. Wifi is incredibly slow and doesn’t work most of the time. The breakfast food was never hot for some reason and more variety can make it better. However, the only redeeming quality I found was the staff! The staff go above and beyond to make sure everything is provided. Housekeeping was so incredibly efficient and quick. I have to give a big thank you to M.D Shamim for being probably the best employee! We met him when we would come for breakfast. We noticed he was constantly working while also being so observant of people’s needs. My dad was struggling with the toaster and immediately Shamim came by and told my dad to take a seat and he would personally toast his bread and bring it to him. He knew my mom had a cough so he would bring her mint-lemon-honey water. He would continuously check in on us and bring us lots of tea or whatever else we needed! So if the Valy management is reading this you guys need to promote Shamim, he is way too talented and dedicated to not be rewarded for his work ethic. With such a great staff if the Valy management decides to fix a few things they could be a 5 star place. Read less

I had a wonderful experience at this hotel. The hospitality was exceptional, and I would like to give a special thanks to Mr. Jehad at the reception for his outstanding... Read more

I had a wonderful experience at this hotel. The hospitality was exceptional, and I would like to give a special thanks to Mr. Jehad at the reception for his outstanding service. The hotel is conveniently located just a 3-minute walk from Almasjid, Gate 37, making it easy to access the main attractions. The room was fantastic, featuring new, modern furniture that made my stay incredibly comfortable. Iftar was another highlight of my stay – the variety and quality of the food were simply amazing. A big thank you to the restaurant staff and Chef Sobhi and Mr. Mahmoud for making each meal memorable. I highly recommend this hotel Read less