I was tricked into writing a positive review thinking it was for the person in the picture — the food service staff, who actually deserved it. But let me be... Read more

I was tricked into writing a positive review thinking it was for the person in the picture — the food service staff, who actually deserved it. But let me be clear: the hotel itself was absolutely terrible. Our experience was a disaster from start to finish. Nothing about our stay was enjoyable or acceptable. Now I see the hotel’s rep has the audacity to reply and take credit for the review like they did something right — they didn’t. So let me correct that right now: this review is NOT for the hotel. The hotel doesn’t care about its guests. They just want fake praise to cover up how awful they really are. Total disappointment. Read less

We had a wonderful stay and appreciated the excellent service throughout. The room service was top-notch, and we'd like to give a special thanks to Shoriful(Housekeeping room attendant)for taking... Read more

We had a wonderful stay and appreciated the excellent service throughout. The room service was top-notch, and we'd like to give a special thanks to Shoriful(Housekeeping room attendant)for taking such good care of us. Breakfast was also a highlight of our visit. Asad's friendly service made for a very pleasant start to each day. We really enjoyed the delicious food and the welcoming atmosphere. We would definitely recommend this place to others. We hope to return soon. Room number 23212 Read less

I recently had the pleasure of staying at the Address hotel, a luxurious 5-star hotel perfectly situated just steps from Al Haram in Makkah, and it was an unforgettable experience.... Read more

I recently had the pleasure of staying at the Address hotel, a luxurious 5-star hotel perfectly situated just steps from Al Haram in Makkah, and it was an unforgettable experience. From the moment we arrived, the staff greeted us with warmth and professionalism, ensuring a seamless check-in process despite the busy season. The hotel’s elegant architecture and serene ambiance provided a perfect blend of modern luxury and spiritual tranquility. Our room was spacious, impeccably clean, and beautifully designed with stunning views of the Kaaba, which made our prayers and reflections even more special. The plush bedding, high-quality amenities, and thoughtful touches like complimentary dates and Zamzam water added to the comfort and authenticity of the stay. The in-room technology was top-notch, with fast Wi-Fi and easy-to-use controls for lighting and temperature. The dining options were exceptional, offering a wide variety of delicious international and Middle Eastern cuisine. The breakfast buffet was a highlight, with fresh, high-quality dishes catering to diverse tastes. The staff’s attentiveness and adherence to dietary requests were truly commendable. The hotel’s proximity to the Grand Mosque was a major advantage, allowing us to attend prayers with ease. Additional facilities like the well-equipped gym and 24/7 concierge service ensured every need was met. The team went above and beyond to assist with transportation and guided us with local tips, making our pilgrimage smooth and stress-free. A special thanks to Mrs. Remas and Mrs. Dana for their extraordinary kindness and dedication. Their personalized care and warm hospitality made us feel truly valued and ensured every detail of our stay was perfect. Overall, The Address exceeded our expectations in every way, combining world-class hospitality with a deep respect for the spiritual significance of Makkah. I highly recommend this hotel to anyone seeking a luxurious and meaningful stay near Al Haram. We can’t wait to return! Read less

I have wonderful experience to stay here. The room is quite spacious & luxurious interior. More over I stayed in same level with SKY Mushalla in level 36. It was... Read more

I have wonderful experience to stay here. The room is quite spacious & luxurious interior. More over I stayed in same level with SKY Mushalla in level 36. It was my stunning experience. Then the cleaning service guys is so helpful. They are agile to clean or provide something in my room. The access to masjidil haram I can walk about 15 menit with very good outdoor atmosphere and by shuttle bus 24/7. Barakallah fiikum Read less

Alhamdulillaah for the opportunity to stay in one of the newest hotel in Makkah. We stayed here in November 2024 while the access to the Masjidil Haram hasn’t been fully... Read more

Alhamdulillaah for the opportunity to stay in one of the newest hotel in Makkah. We stayed here in November 2024 while the access to the Masjidil Haram hasn’t been fully completed (we go to Haram by shuttle van and it was available and free to use for the guests 24 hours non-stop). For the suite guests, there were 3x meals (bfast, tea time, and dinner) in the suite-lounge (super luxurious I can say, you can see in the video I attached). The food and beverage were top-notch. The quality & selections were best. Minus : there’s only one baby chair and it was too small for toddler size. The hospitality was so-so, but the most outstanding services were from the bellboy / porter, the van’s driver and the cleaner staff in the suite-lounge. May Allāh keep them safe and bless them all. ‎آمِيْن يَا رَبَّ الْعَالَمِيْنَ Read less

I come to this hotel after Hajj.the room is so clean. Locatain of hotel is comfortab for going to haran . the services are excellent specially in breakfast.i... Read more

I come to this hotel after Hajj.the room is so clean. Locatain of hotel is comfortab for going to haran . the services are excellent specially in breakfast.i request smoky salmon and the manager arranges to bring to me. All staff so perfesional and kind. Thanks Read less

I booked three rooms for myself, my children and my parents a full nine months in advance of my planned stay. However, 3 months before my trip, the hotel cancelled... Read more

I booked three rooms for myself, my children and my parents a full nine months in advance of my planned stay. However, 3 months before my trip, the hotel cancelled my reservation for no acceptable reason. Initially they cited a policy issue, then said it was a legal issue citing Hajj regulations and then stopped responding. I made several enquiries with travel agents and the Saudi consulate and they all confirmed there are no legal restrictions on visiting Madinah during Hajj season. The only restrictions apply to the city of Makkah. I also contacted IHG elite member support, and they sided with the hotel, repeating that it's due to a legal issue without providing any evidence or documents of the associated regulations. I just completed my trip on my originally planned dates and stayed at the Sofitel Shahd al Madinah instead. There was no legal issue that would have required the hotel to cancel my reservation - as evidenced by the fact that I was able to stay at another hotel during the same dates. I am a diamond elite ambassador member and it’s shocking and disappointing that this is the way I was treated. I contacted IHG elite member support and they refused to help and came up with a different reason for the cancellation each time I tried, and eventually stopped responding. I highly recommend the Sofitel in Madinah. It is closer to Masjid Nabawi than the Intercontinental and the staff and service are excellent. After many years of loyalty to IHG, unfortunately this incident has turned me away from them for good. Read less

I stayed here with my wife after being apart for some notable time, making this a second honeymoon of sorts—and what a perfect setting it was. From the moment we arrived,... Read more

I stayed here with my wife after being apart for some notable time, making this a second honeymoon of sorts—and what a perfect setting it was. From the moment we arrived, we were greeted by Feras, whose exceptional care set the tone for an unforgettable stay. His manners, attention to detail, and genuine hospitality were simply unmatched. ✨ The room itself was spotless, spacious, and had a beautiful, authentic vibe. 🛏️ The bed was super comfortable and absolutely massive—perfect for a truly restful stay. ☕️ Each room came with a kettle and coffee machine, and the soft bathrobes were a romantic touch that added to the experience 🤍 I can’t wait to see how their new rooms will turn out - if this was anything to go by, they’ll be spectacular! Throughout our stay, both reception and Mr. Feras called to check in on us, making sure everything was perfect. It genuinely made us feel special and showed just how much they care about their guests. ❤️ Would I recommend staying here? Without a doubt. If you’re looking at hotels on the northern side—or honestly any side—of the Masjid, this is the one to choose. 🕌 This was my third stay here, and honestly, I would pick Dar Al Hijrah over a cheaper or “better deal” elsewhere every time—and that’s my sincere advice to you too. ‼️⭐️ Read less

Superb location. Love love love walking to the masjid from the hotel ! Lovely pop up shops outside the hotel. Best Ajwa ice cream :) Breakfast is excellent & great service by... Read more

Superb location. Love love love walking to the masjid from the hotel ! Lovely pop up shops outside the hotel. Best Ajwa ice cream :) Breakfast is excellent & great service by staff members (Osman). We had a small issue with our first room but it was taken care of quickly and we were moved to an another room. Great laundry service, very clean and prompt, thank you Al Amin ! Rooms need some refurbishing which is apparently happening soon, we look forward to coming back soon again insha Allah. Read less

Our stay at the hotel was more than wonderful and excellent. InterContinental hotels in general are excellent, and Dar Al-Hijra Hotel in Medina in particular is my first choice for several... Read more

Our stay at the hotel was more than wonderful and excellent. InterContinental hotels in general are excellent, and Dar Al-Hijra Hotel in Medina in particular is my first choice for several reasons, all of which met my needs. The most important of these are: * Location, * The spaciousness and size of the suites (Royal Suite # 910), their cleanliness, and their fully equipped kitchen and a private room for the maids, * The availability of multiple elevators, including private elevators for the suites, which is a great help during rush hour and prayer times, * Cleanliness and organization, * Parking availability, * The friendliness and responsiveness of the staff. I would like to especially mention Ms. Iman Al-Ahmadi at the reception for her excellent service, kindness, and prompt check-in and check-out procedures. Thanks to her and to all staff. I will always "Insha'ALLAH" come again, Wishing you all the best .. MANSOUR BOKHARY Read less

My friend and I recently stayed here and we both loved our time here. The service was absolutely excellent and they frequently like to check in to make sure that... Read more

My friend and I recently stayed here and we both loved our time here. The service was absolutely excellent and they frequently like to check in to make sure that everything is going well for you. Complimentary fruits were brought upon arrival and were so sweet. The rooms and sheets were also all so incredibly clean. The only thing that seemed to be quite dirty was the curtains, but we barely touched those. The only other downsides of the room was that the walls were thin so you could hear neighbors all around you very easily, and the carpet and doors seem to be really old, so it's not the most aesthetically pleasing design. And as you go upstairs the air quality can get really Humid and damp in the hallways, but it's fairly well controlled in the room. Overall I'd still say this is a super reliable place to stay. Service was easily a 10/10. They helped us out so much from room service cleaning, to ordering from the restaurant, and front desk staff. The concierge employee, Mohammed Ali, was particularly helpful with getting us a taxi on our last day when we were running late and needed more time and support with catching our train. Overall we loved our experience and would definitely stay here again. Read less

Excellent hotel in an excellent location. I was a bit weary about how far this hotel would be but it turned out to be much closer than I imagined. On... Read more

Excellent hotel in an excellent location. I was a bit weary about how far this hotel would be but it turned out to be much closer than I imagined. On top of that, the service from start to finish was excellent. They really care about customer service and are striving hard to maintain high quality. Would definitely recommend! Room was excellent. We had suhoor and the food was excellent filled with various options including made to order omelettes and pancakes. Lots of variety that changed daily. The first morning we arrived, two of my kids were quite sick and we were dreading going to the clinic or hospital especially given how tired we were after 24 hours of travel. Luckily the front desk arranged for a doctor to come to our room and not only diagnosed but also administer an injection on my daughter and prescribe antibiotics. Read less

It was a nice experience to enjoy couple of days at that hotel. The room was clean and cozy and the bed was comfy but the bathroom needs some maintenance, it... Read more

It was a nice experience to enjoy couple of days at that hotel. The room was clean and cozy and the bed was comfy but the bathroom needs some maintenance, it was little bit old as the glass cabinet door was sliding back and the toilet shataf was leaking. The breakfast was so good and the staff was friendly. The location was perfect as it’s near to women prayer place so i didint need to walk long distance to reach it. Read less

Old clean Hotel, old furniture, low standard in Breakfast, No parking, very bad lobby and entrance, must be moderate and classy. Good air-conditioning, clean old classic bathrooms. Not deserve 5... Read more

Old clean Hotel, old furniture, low standard in Breakfast, No parking, very bad lobby and entrance, must be moderate and classy. Good air-conditioning, clean old classic bathrooms. Not deserve 5 star hotel. Read less

Beautiful hotel with very friendly and helpful staff. The rooms and bathrooms are spacious and with nice modern features. There is complementary breakfast and dinner. I had a great... Read more

Beautiful hotel with very friendly and helpful staff. The rooms and bathrooms are spacious and with nice modern features. There is complementary breakfast and dinner. I had a great experience staying here during my Hajj visit to Medina and will definitely recommend to others. Read less

Very convenient location. We stayed five nights in one of the suits at the ninth floor. Overall experience was very good and we all loved it. The suit was very... Read more

Very convenient location. We stayed five nights in one of the suits at the ninth floor. Overall experience was very good and we all loved it. The suit was very spacious but not at the same standard as in US. It needs some upgrades. But it was clean and live-able. The big plus was the breakfast and we all enjoyed all of the fancy choices. For sure we will be coming back and do recommend others to try it too. Read less

We were pleasantly surprised at the proximity to the Haram, on the map it appears far but the location is great. The service from all staff was amazing. Getting... Read more

We were pleasantly surprised at the proximity to the Haram, on the map it appears far but the location is great. The service from all staff was amazing. Getting a wheelchair from the hotel was no problem and we kept it for the duration of our stay. They hotel also arranged a private taxi to take us to some sites, and he was best guide ever. Thank you to all at the hotel. Great little food places just outside the hotel. Read less

The staff behind the front desk were helpful and there was a nice selection of food for breakfast. However, the room keys constantly needed reprogramming so every time you needed to... Read more

The staff behind the front desk were helpful and there was a nice selection of food for breakfast. However, the room keys constantly needed reprogramming so every time you needed to get into your room you needed to go to the front desk for a new key. This seemed to be a problem for multiple guests as there was often a queue of people wanting new keys. The rooms were also not very clean. The cleaning staff did not clean the room well during our stay either. We had to ask for it to be vacuumed, for clean cups/glasses and for fresh towels repeatedly. Overall I would not recommend this hotel based on the lack of cleanliness of the rooms. Read less

Greeted within a few minutes, offered cold water as we entered, registered and allocated our rooms well before time Daily survey to ask if we are entirely satisfied. Customer... Read more

Greeted within a few minutes, offered cold water as we entered, registered and allocated our rooms well before time Daily survey to ask if we are entirely satisfied. Customer centric and hospitable They smile, give you greetings and nothing is a hassle for staff... really well done to them all. Will be using again inshaallah. Other hotels should follow their lead . Thank you to Abdul Hamid and all his staff. . Read less

I have been coming here for last 12 years. I am a platinum ambassador and service is awesome. Lately I have seen the great customer service even better. The staff... Read more

I have been coming here for last 12 years. I am a platinum ambassador and service is awesome. Lately I have seen the great customer service even better. The staff are amazing and breakfast buffet is also awesome. Last but not the least the prices are hard to beat!! Read less