The housekeeping and room service were excellent! Alhamdulilah, our stay during Hajj 2025 was truly amazing. Zabed was especially friendly, professional, and efficient in cleaning our room. Any time we... Read more

The housekeeping and room service were excellent! Alhamdulilah, our stay during Hajj 2025 was truly amazing. Zabed was especially friendly, professional, and efficient in cleaning our room. Any time we requested service, they arrived within minutes and did a wonderful job with our quad bedroom. We’re very grateful for the comfort and cleanliness throughout our stay. Highly recommend! Read less

i stayed for hajj 2025. i have no complain. house keeping was excellent. they would clean beds, restroom vacuums very nice service. special thanks to housekeeper zabed was excellent. he... Read more

i stayed for hajj 2025. i have no complain. house keeping was excellent. they would clean beds, restroom vacuums very nice service. special thanks to housekeeper zabed was excellent. he took care our room for 10 days very nice well mannered. Read less

Everything was good except for food. This is the 1st 5 star hotel which has so much discrimination for food. Has separate sections for food for international, Arabic, and for Pakistani/Indian... Read more

Everything was good except for food. This is the 1st 5 star hotel which has so much discrimination for food. Has separate sections for food for international, Arabic, and for Pakistani/Indian food. They dont allow to eat in other sections. And the Pakistani food is so spicy with same sort of food everyday. I had full board meal plan and literally got sour throat in just 3 days. The booking was for 8 days. Won't recommend anyone to book this hotel with food plan. Worst food discrimination and same spicy food everyday. No other 5 star hotel discriminates food this way, and dictate their guests to eat only in specific food section only. Read less

This hotel was amazing. The breakfast buffet was the best thing ever, genuinely— you can tell everything is made with care. The location of the hotel is perfect, very close... Read more

This hotel was amazing. The breakfast buffet was the best thing ever, genuinely— you can tell everything is made with care. The location of the hotel is perfect, very close to the haram! I definitely recommend booking your stay here. Before I forget— the pistachio donuts/buns from the breakfast buffet are the best things I have ever eaten in my life. I wish to get them shipped to me and have an endless supply of them. So so delicious 😭 miss them a lot Read less

The best hotel in Mecca! Staff, housekeeping were amazing. Special thanks to Mrs. Amani from Guest Services kind, attentive, and professional from start to finish. Her care made our stay... Read more

The best hotel in Mecca! Staff, housekeeping were amazing. Special thanks to Mrs. Amani from Guest Services kind, attentive, and professional from start to finish. Her care made our stay unforgettable. May Allah reward her and grant her Jannah. Thank you so much! Read less

Excellent hotel. Very clean spacious room. Impressive view. Shower rooms are very clean, good water pressure and shower doesn't leak outside of the shower. AC worked well. Housekeeping visit every... Read more

Excellent hotel. Very clean spacious room. Impressive view. Shower rooms are very clean, good water pressure and shower doesn't leak outside of the shower. AC worked well. Housekeeping visit every day if selected, and remake the room tona very high standard. I only opted for breakfast, and it's probably the best breakfast options I've had. The hotel has excellent customer service throughout from the moment you arrive until check out. Highly recommended. Read less

Great 5star hotel had a very pleasant stay. Rooms are cleaned daily beds are comfortable and cosy. Free complimentary tea water etc. Free complimentary toiletries bathrobe slippers etc. Air conditioning is always... Read more

Great 5star hotel had a very pleasant stay. Rooms are cleaned daily beds are comfortable and cosy. Free complimentary tea water etc. Free complimentary toiletries bathrobe slippers etc. Air conditioning is always freezing so no complaints there. Building is big and can get a bit confusing as so many elevators. But overall experience is very good. Read less

The location is relatively OK, you have to walk for about 5-8 minutes to King Abdullah Gate. The furniture is average & due for replacement. The car parking is limited, unshaded, and... Read more

The location is relatively OK, you have to walk for about 5-8 minutes to King Abdullah Gate. The furniture is average & due for replacement. The car parking is limited, unshaded, and not free for guests!! You may find better quality with the same price.. Read less

Great hotel with few mins walk to mosque, breakfast was really good variety, staff were more than helpful. Provided wheelchair service for elderly at no extra cost. Staff were always... Read more

Great hotel with few mins walk to mosque, breakfast was really good variety, staff were more than helpful. Provided wheelchair service for elderly at no extra cost. Staff were always smiling and happy to help. Room were nice ans clean, however I down point of cleaning room were late. Restaurant food good however its ages for a beef burger or chicken burger. Always a 45 min wait. Other than that all was great. Read less

Wonderful hotel. The management and staff were very helpful, professional and courteous. The food was delicious and they had a variety in place that caters for different tastes and likings.... Read more

Wonderful hotel. The management and staff were very helpful, professional and courteous. The food was delicious and they had a variety in place that caters for different tastes and likings. Very well managed and organized that we were impressed with the number of people staying there and how it was going very smoothly. It was also clean and close to the Haram. There is also an extension of the Haram under construction that is almost adjacent to the hotel. We enjoyed staying there and would definitely book again. Read less

I am writing this review while I am at the hotel right now location is near the haram but you will walk a little bit to reach it as the doors... Read more

I am writing this review while I am at the hotel right now location is near the haram but you will walk a little bit to reach it as the doors are nearly 1 km away walking may be more but it may be the worst food I have had in any hotel I stayed in before. It is not about the variety it is about the quality of food even the bread you feel it is backed since a couple of days and the croissants is made of the same bread material Room service the worst thing in this hotel you must ask and call them a lot of times in order to have your request done even I asked the guy to pick the trash and left it for him outdoor and he was there doing another room but he left without picking it and you keep asking for new towels or any other default amenities you need The safe box is not working and they changed it 2 times till now and it is still not working Other Hotel facilities are good and the reception guys are helpful but they are the only ones here It is my 1st time in this hotel and it will be my last one for sure Read less

Must consider review before booking This is the worst 5 star hotel I have been too. Too small unclean rooms. The receptionists don't know how to talk to guests. If you... Read more

Must consider review before booking This is the worst 5 star hotel I have been too. Too small unclean rooms. The receptionists don't know how to talk to guests. If you have confirmed your stay earlier they will treat you like goons. The worst side of the hotel is the location. You have to literally ride a 20 meter high road on the way back to hotel from haram. And trust me you would rather prefer walking 300 meters in the sun than this 100 meter steep road. Completely rubbish experience overall. I had my old parents with me. It was painful experience for them considering their health. Money down the drain. Read less

Stayed during Umra trip. Haram is at 10 minutes walk so well suited to stay for Umra & Haj . Breakfast is good. Rooms r comfortable to stay. Service needs... Read more

Stayed during Umra trip. Haram is at 10 minutes walk so well suited to stay for Umra & Haj . Breakfast is good. Rooms r comfortable to stay. Service needs to improve. Overall one can rate it in good grade hotel! Read less

Sorry, I am reversing my review from 4star to 1star. The stay was good, but after 2 days of I checked out they automatically deduct money from my bank account.... Read more

Sorry, I am reversing my review from 4star to 1star. The stay was good, but after 2 days of I checked out they automatically deduct money from my bank account. And I have no idea why. So they took the reservation amount twice without my permission. and still I am unable to take my money back. Read less

The hotel is very nice. More than these five star ratings The pinnacle of sophistication, cleanliness and distinguished service. The food is very varied. And very close to the Grand Mosque.... Read more

The hotel is very nice. More than these five star ratings The pinnacle of sophistication, cleanliness and distinguished service. The food is very varied. And very close to the Grand Mosque. There is an escalator from the hotel that will take you directly to Al-Haram Street. We spent an irreplaceable time. And the year, God willing, I will go back to it again. Because I can't find a better one. at its price segment. There is no significant difference between it and the hotels in the courtyard of the Haram, even in the matter of distance. It does not exceed a minute's walk with the huge price difference between them Read less

Nice staff.... clean rooms ...excellent in every aspect What impresses me is the attentiom to details ...everything is taken care of.. They also have maintained the rooms in very good shape after... Read more

Nice staff.... clean rooms ...excellent in every aspect What impresses me is the attentiom to details ...everything is taken care of.. They also have maintained the rooms in very good shape after years ..they offer free car parking Their only problem is being quite distant from Haram in compsrison to 5 star hotels with similar prices Read less

I wish there was a zero or negative rating. Check-in time is at 4, we arrived a bit early maybe we can check-in yet had to wait. At 4 the room... Read more

I wish there was a zero or negative rating. Check-in time is at 4, we arrived a bit early maybe we can check-in yet had to wait. At 4 the room was still not ready and staff working in the room. After all of that we entered the room that was extremely dirty nuts on the carpet, dust on tables and tissues on the carpet. One of the toilets smelled so bad as if it wasn’t cleaned. Beds are not comfortable at all. No slippers in the room. No bath robe for shower. There is a Nespresso machine with no capsules; if you don’t want to add capsules remove the machine. The fridge was empty, 3 or 4 water bottles were in the room. When I book a Junior suite at a 5 star hotel, I would expect more!! Read less

It's okay, but the staff cannot handle the volume of people they are not organized. The lifts also can't handle the volume of people. Also they did not ask to... Read more

It's okay, but the staff cannot handle the volume of people they are not organized. The lifts also can't handle the volume of people. Also they did not ask to check my Tawakalna 😮‍💨 There was too much noise on the floor that I was on. With regards to cleanliness and food I would give it a 3. Will not be booking here again. It's only good because it's close to the Haram. This hotel is not up to 5 star standard. Read less

First stay here and absolutely loved it. The hotel is very comfortable and very clean. Rooms are spacious and modern. Service was excellent and breakfast was good too. Definitely hope... Read more

First stay here and absolutely loved it. The hotel is very comfortable and very clean. Rooms are spacious and modern. Service was excellent and breakfast was good too. Definitely hope to be back soon,In Sha Allah. Read less

If you're looking for a hotel that balances affordability with comfort, this is a great choice. The rooms were impressively clean, reflecting the care and attention to detail of the... Read more

If you're looking for a hotel that balances affordability with comfort, this is a great choice. The rooms were impressively clean, reflecting the care and attention to detail of the housekeeping staff. It's always a relief to step into a space that feels fresh and well-maintained. The location was another strong point—convenient and accessible Overall, the combination of good value, cleanliness, and a great location makes this hotel a solid option Read less

This hotel was not good at all. Service was super slow, upon check in the receptionist was busy chatting away while customers are waiting. Had to call room service many... Read more

This hotel was not good at all. Service was super slow, upon check in the receptionist was busy chatting away while customers are waiting. Had to call room service many times for water bottle and toilet roll as they said they would bring it up but they didn't. Once house keeping did come over they did a nice job in the room. Breakfast is super limited and tasted not great and we had a tummy bug right after. So they wouldn't refund us the breakfast and we couldn't eat that for the rest of our stay. I was so ready to cut my loses and book another hotel but we were only staying her for 4 nights so sabr was key here. The last day not a single house keeping came to take the bags down I had 3 large suitcase and 2 small ones... then before we go out the door a lobby guy helped us put the luggage in the car. Will ever come here again, never. The pictures are lies. The shower and toilet is not the same as shown in the pic and we had the executive room. Overall room layout wasn't bad but facilities were the worst I've seen. When showering the water goes into the whole bathroom. Toilet is a old style where the water rises. A lesson learned with this hotel. P.s it's 25mins walk to the rawda area gate 37 Read less

When I write a review , I ensure it’s totally honest and helpful for community 1. This hotel is very good 2. Value for money 3. Parking available subject to availability 4. Staff is... Read more

When I write a review , I ensure it’s totally honest and helpful for community 1. This hotel is very good 2. Value for money 3. Parking available subject to availability 4. Staff is too friendly, welcoming and helpful 5. Location for men and women amazing, you just exit hotel and direct to haram extension where you can offer prayers 6. Eating restaurants also around Read less

I initially paid 50% for my reservation after being notified via text message; due to construction/renovation that it had been moved to a different branch. Upon checking in, I... Read more

I initially paid 50% for my reservation after being notified via text message; due to construction/renovation that it had been moved to a different branch. Upon checking in, I made the remaining payment, only to discover that my reservation had been moved again. Fortunately, I was upgraded to a better room. However I was moved to their location that had going contraction of my talking metal sheets right accross from the hotel. There was content noice for a period of 5 days. I later requested an extension of my stay from March 8th-17th to April 1st, specifically mentioning that I wanted to be present for Eid. Before making the payment, I confirmed that my average daily rate would remain the same and that my checkout date would be honored. However, upon reviewing my payment, I discovered that I had paid almost 2000 SAR, Eid was not included in my stay, and my checkout date was incorrectly set for March 31st. Extremely disappointed in their service, the response time and the way they communicate things. No matter how many times you ask them for a manager, they can never reach a manager. The manager is never available in this hotel actually the managers don’t even respond back to any request that you make one of the worst management team ever. Despite bringing this to their attention three days ago, the issue remains unresolved. I have left multiple messages however I would appreciate if somebody can look into this and resolve it . Read less

It’s a simple hotel , clean and staff are nice. Room: We were upgraded to the executive floor by the receptionist , we asked for a room with a view and she... Read more

It’s a simple hotel , clean and staff are nice. Room: We were upgraded to the executive floor by the receptionist , we asked for a room with a view and she did. Room is very spacious with a nice view. It was clean tidy. Food : Very clean , different types of dishes As soon as the dish is empty , they quickly refill it. I wish they had more fresh fruits cut up but overall I am very satisfied. If you ask for anything, they deliver it quickly. I would highly recommend this hotel since the female prayer area is right in front of the hotel. I hope the hotel would keep up their level of cleanliness and hygiene. And focus on that more. Read less

I stayed in the hotel with my family for one night only and we had a very rich experience for the hospitality and service from the staff. Rooms had... Read more

I stayed in the hotel with my family for one night only and we had a very rich experience for the hospitality and service from the staff. Rooms had 10/10 cleaning, comfortable beds, very cool AC, and fast internet. The breakfast and dinner buffet had a lot of continental food varieties, juices, and coffee. We really enjoyed our stay in this Turkish styled hotel. Read less

Very poor soundproofing to this hotel ...absolutely hear everything in the corridors aswell as the rooms ...kids screaming...building works going on in the hotel first thing ...and when we ask... Read more

Very poor soundproofing to this hotel ...absolutely hear everything in the corridors aswell as the rooms ...kids screaming...building works going on in the hotel first thing ...and when we ask the reception all they can say is we will check ...like they do not know if works are going on in the hotel or not. .clueless. its a decent location but if your looking for good rest. You can forget about it Read less

I stayed here for around 2 nights. The service from the two helper staff downstairs was excellent and they were very very helpful. The room was ok and hygiene was kept... Read more

I stayed here for around 2 nights. The service from the two helper staff downstairs was excellent and they were very very helpful. The room was ok and hygiene was kept to high standards. And the location was excellent. There wasn’t enough variety in the breakfast buffet and the food warmth wasn’t also kept to high standards. The service from the reception staff was not pleasant as our shower head in the room wasn’t working and after telling them twice the problem still wasn’t resolved. So we unfortunately had one day we’re we couldn’t shower properly which is very disappointing. Other than that the stay was decent. Hence why the three stars. Read less

The hotel was very clean, always smelled nice. Check in was very smooth. The location to Al Haram was excellent. The only reason for 4 stars is the room service. We... Read more

The hotel was very clean, always smelled nice. Check in was very smooth. The location to Al Haram was excellent. The only reason for 4 stars is the room service. We had to ask several times for them to come and clean the room. Maybe if we would have complained it would have been done straight away but given the place we were in we did not feel like complaining. Also the lifts were quite slow during prayer times. Read less

It was very clean and surprisingly spacious. The 4 bedded room was beautiful with its own closet room and the amenities were more than sufficient. The buffet breakfast was amazing and... Read more

It was very clean and surprisingly spacious. The 4 bedded room was beautiful with its own closet room and the amenities were more than sufficient. The buffet breakfast was amazing and they had someone cook omlette to your liking in front of you. I think next time I will book with them directly without any third parties. Read less

Excellent stay and managed to get early check in at 1pm. Not to far from ladies entrance gate 13 / 322 of the Great Mosque. Not too crowded... Read more

Excellent stay and managed to get early check in at 1pm. Not to far from ladies entrance gate 13 / 322 of the Great Mosque. Not too crowded area. Good room with coffee tea and expresso machine. Breakfast suitable for the Turkic people - that us why the name is Le Bosphorus I think. Read less

Only good thing is the location otherwise the hotel is not worth the money. The bathroom is very worse the commode is filled with water and the shower water comes... Read more

Only good thing is the location otherwise the hotel is not worth the money. The bathroom is very worse the commode is filled with water and the shower water comes out to the whole bathroom. Water pressure is very low and the rooms is too cold. Even if you turn off the AC I believe they have a central cooling system. Wouldn't recommend if you are looking forward for a comfortable stay. Read less

Lifts not working, we had to come down from 10th floor using stairs along with luggage. Even some old people had to come down using stairs. Even didn't fix the... Read more

Lifts not working, we had to come down from 10th floor using stairs along with luggage. Even some old people had to come down using stairs. Even didn't fix the stairs issue despite informing the reception staff. One of my friends room AC was not functional, hotel staff took one hour but couldn't fix the AC, so gave another room on another floor. No water bottles in the room. Cleaners and room servants least bothered. Don't care about guests services. Read less

Very fast check in and check out process. I thank to the reception staff, she gave me room with Haram view (just ask for it). Walking distance from hotel to Masjid... Read more

Very fast check in and check out process. I thank to the reception staff, she gave me room with Haram view (just ask for it). Walking distance from hotel to Masjid Nabawi gate is around 300 meters Room is good and clean but not wide enough, elevator access also good Food at the restaurant also good (dinner 150 riyal for 2 persons) Parking slot is limited (paid), for free park just opposite the hotel (park with your own risk) Read less

Excellent location. Very close to Haram. The room was very clean and well-equipped. The beds were comfortable. Breakfast and dinner buffet was fresh and delicious. This hotel has an amazing staff. Front... Read more

Excellent location. Very close to Haram. The room was very clean and well-equipped. The beds were comfortable. Breakfast and dinner buffet was fresh and delicious. This hotel has an amazing staff. Front desk, servers, porters, everyone was nice, helpful and welcoming. I requested a delayed check-out and I was able to do so without any hiccups and very little fee. Read less