Nice family hotel. Reasonable price for 4 days. Enjoyed the buffet option. Must recommend breakfast plenty of seating. 10 mins walking distance to makkah haram. Lots of shops and taxi... Read more

Nice family hotel. Reasonable price for 4 days. Enjoyed the buffet option. Must recommend breakfast plenty of seating. 10 mins walking distance to makkah haram. Lots of shops and taxi service outside hotel. Read less

good location could walk to the haram/ clock tower in about 10 minutes, really helpful in the hot sun. the rooms were definately on the older side, same with the... Read more

good location could walk to the haram/ clock tower in about 10 minutes, really helpful in the hot sun. the rooms were definately on the older side, same with the bathroom. The breakfast was perfectly fine, nothing fancy just fine. totally acceptable if you have north american standards and want a budget stay in makkah. Read less

Very very bad hotel and shower trey is joke u can't stand on trey very small.reception staff don't have any clue what they talking.they are not helpful .service is very... Read more

Very very bad hotel and shower trey is joke u can't stand on trey very small.reception staff don't have any clue what they talking.they are not helpful .service is very poor.not that clean.try to avoid this kind of hotel .I stay there two nights and I have to look for another hotel.and I moved to another hor.this hotel is absolutely rubbish. Don't go there my advice.westpfftime.staff is rubbish. Read less

0-star hotel! Do NOT book!! The rooms are dirty, our bed had bed bugs and silver fish in there- blood stains on the base of the bed! Staff were rude... Read more

0-star hotel! Do NOT book!! The rooms are dirty, our bed had bed bugs and silver fish in there- blood stains on the base of the bed! Staff were rude and unhelpful! There were so many complaints- a lady had no hot water for 3 days! This please should not be allowed to operate, I have had to raise this with Hajj Ministry to protect other Pilgrims!! Breakfast is rubbish! Avoid at all costs!!! Read less

Trust me I couldn’t give it more than 2. The rooms are nice and spacious no doubt about that but the washrooms are really small and creepy the shower cabin... Read more

Trust me I couldn’t give it more than 2. The rooms are nice and spacious no doubt about that but the washrooms are really small and creepy the shower cabin is unbearable trust me plus the one things that made me furious was the internet or wifi because internet is the worst here and when I say worst I mean THE WORST its slow and its so bad I even complained about it a few times but it was of no avail so I’d recommend you going for Emaar Grand which is opposite to it but if you haven’t got an option than you’re on your own to make a decision. Read less

Terrible to say the least..I could write pages To keep it short..RECEPTION staff are unhelpful, unprofessional (saw one of them tutting at an old man at reception), it seems like they... Read more

Terrible to say the least..I could write pages To keep it short..RECEPTION staff are unhelpful, unprofessional (saw one of them tutting at an old man at reception), it seems like they are totally unbothered absolutely the worst service I’ve ever experienced. Hotel rooms are dirty (we stayed in two different ones), shower water was cold, on the first night there were issues with the toilet. The bell boys were excellent, very helpful only good thing about our stay, thank you so much Read less

Booked the hotel with a good impression with nice lobby view with the most TERRIBLE service I have ever felt. The receptionist are the worst, they are negligent, unproffessional, and... Read more

Booked the hotel with a good impression with nice lobby view with the most TERRIBLE service I have ever felt. The receptionist are the worst, they are negligent, unproffessional, and have a selfish personality. They treat customers as trash that only bothers their free time, I asked for new towels on the next day (since I have not got any from room service) and they did not even confirmed it to me again and just said "yalla!" With a "go away" gesture, and of course the towel never came. And that's not all of it, even the content room looks old and weary, especially the bathroom, drippy faucet pipes (causing repetitive wetness in the bathroom floors), small space to bath, bad drainage system, and so on. It only looks nice in the lobby. There are also 8 lift but every one of them go down/up for like 7-10 minutes of waiting and some of the lift doors are broken. The phone room also does not work properly. The only good thing is that the room service (which have to be approached in person, not by asking the reception) is nice and at least have some decency towards customers even though there are problems such as language barriers. The bell boys do help sometimes when it comes to bringing the bags (well they are supposed to do that anyways), even though at many times they also neglect their other jobs such as helping opening the lobby door when customers are walking in with bags, etc. Conclusion : Not recommended for family travels, or any travels with more than 2 people. TERRIBLE service especially by THE RECEPTIONISTS. (0 star if there such a thing) Do not know about the food. Bathroom is a 2 star for me (being generous). Room is quite spacious but looks weary and old. Distance between Masjidil Haram is at medium range (not recommended for staying at ramadhan or hajj due to the blockage of roads at praying times) No reception (signal) in rooms, the wifi is also bad. Many lift but not spacious and long waiting time. Read less

The worst hotel I have ever been to. Don’t waste your hard earned cash in this awful hotel. In such a blessed place yet the worst staff I have ever... Read more

The worst hotel I have ever been to. Don’t waste your hard earned cash in this awful hotel. In such a blessed place yet the worst staff I have ever come across. Rude and useless. Do they even have cleaners? They never come to the rooms nor do they ever clean the hotel. There’s a main focus on the lobby. That was rearranged and cleaned almost everyday during my stay. The toilets are absolutely vile. Constant smell that would make anyone feel sick. The toilet and the shower are awful. The tap was broken the drains were full of hair. Would not recommend. Read less

I don’t know where to start, but this is the worst hotel ever. The cleanliness is none existent, the toilet and walk in shower is absolutely filthy, it’s a disgrace. The... Read more

I don’t know where to start, but this is the worst hotel ever. The cleanliness is none existent, the toilet and walk in shower is absolutely filthy, it’s a disgrace. The drain in the toilet smells, just the worst. It’s like it’s been here since the early 80s. The room itself is digesting, the beds are broken, the mattresses are ridiculous, rather sleep on the floor. The cleaners never ever come to clean. I’ve sent 5 days here now and not once has a cleaner come in to clean. IF SOMEONE OFFERS YOU THIS HOTEL FOR FREE, DO NOT TAKE IT. Don’t pay your hard earned money for this pathetic place. Read less

Please avoid at all costs, this hotel beyond the lobby is disgusting. Not clean, basic amenities do not work and staff customer service is atrocious. The staff do not care... Read more

Please avoid at all costs, this hotel beyond the lobby is disgusting. Not clean, basic amenities do not work and staff customer service is atrocious. The staff do not care and staying here a week made me very ill. Bad smells from the toilets, gutters, no cleaning! Bathrooms are a state, cracked tiles, showers/boilers leaking, windows do not operate. Even the tour operator didn’t care, so why should the hotel? Doesn’t even deserve 1 star. This hotel needs demolishing! Read less

Very bad experience. The rooms are dirty, there's no room service, and the reception staff doesn't listen to anything. Not suitable for a family stay. But if you're alone or all-men... Read more

Very bad experience. The rooms are dirty, there's no room service, and the reception staff doesn't listen to anything. Not suitable for a family stay. But if you're alone or all-men group, it is a reasonable option on a limited budget. It's almost a 20 min walk to King Fahad gate from the hotel, so make sure you leave early Read less

It's a ok hotel which is expected the rooms were a little congested and sometimes the lights wouldn't work which was problem however it's good in regards to the price.... Read more

It's a ok hotel which is expected the rooms were a little congested and sometimes the lights wouldn't work which was problem however it's good in regards to the price. The location was really good as it was located in the main market area so everything was available close to the hotel. Read less

Nice view, very clean and good rooms also the washroom well maintained with all the required amenities just that the room doesn’t have the ceiling lights and has only lamps.... Read more

Nice view, very clean and good rooms also the washroom well maintained with all the required amenities just that the room doesn’t have the ceiling lights and has only lamps. Reception staff are active and prompt in helping and some of the room service staff too. Wasn’t satisfied with the buffet but Alhamdulillah the purpose was done as Haram is just at 5 minutes walk away. Read less

Rooms were clean and Masjid Al Nabawi was very close only 5 min walk. However, the room was very noisy because the window wasn't sound proof and there was a... Read more

Rooms were clean and Masjid Al Nabawi was very close only 5 min walk. However, the room was very noisy because the window wasn't sound proof and there was a loud fan outside which kept me awake on the first night in the hotel as I couldn't sleep. I went downstairs to ask for help with the issue but the staff were very rude in their response and did not do anything useful. The noise stayed. Read less

Awful customer service , not safe for women as a mother I was reassured by reception/ manager my young daughters single would be safe on a different... Read more

Awful customer service , not safe for women as a mother I was reassured by reception/ manager my young daughters single would be safe on a different floor. They were harassed by room service staff, their doors were knocked for no reasons other than to speak to them my complaints were not taken seriously , as a Brit I feel disappointed that I felt unsafe in such a holy land because of the staff in this hotel. I wanted the police involved but all I got was a sloppy excuse and a text message from allegedly HQ tht the room service staff member wld be moved to another floor !! My point was tht he and other staff kept knocking on my single daughters door and asking irrelevant questions I also saw him enter another female guest room who seemed anxious upon asking her as she was also British and she told me she did not ask him or want him in her room but he seemed to enter .The chef was. sleaze , I watched him looking at young girls in a very inappropriate way when he thought no one looking . This is when I alerted reception for the 3rd time but still police were not called . If anyone as self respect for their women folk do not use this hotel . I wld rather pay more and go upon reccomadation anywhere close by as the location was perfect . Read less

The hotel is great in itself however the walls seem to be paper thin and our neighbours were a rather rowdy bunch that kept us awake most of the night.... Read more

The hotel is great in itself however the walls seem to be paper thin and our neighbours were a rather rowdy bunch that kept us awake most of the night. Otherwise, no complaints Read less

Stayed here for 13 nights in 2024 Ramadan. Brilliant location only a few minutes walk to the haram, staff were very helpful and polite especially room service. The breakfast was... Read more

Stayed here for 13 nights in 2024 Ramadan. Brilliant location only a few minutes walk to the haram, staff were very helpful and polite especially room service. The breakfast was okay but could do with more options and better quality food and drinks. I would stay here again Read less

NEVER BOOK HERE. WORST EXPERIENCE EVER. They cancelled my booking less than 24 hrs of my expected arrival. I walked into the premises with my two kids to be told that... Read more

NEVER BOOK HERE. WORST EXPERIENCE EVER. They cancelled my booking less than 24 hrs of my expected arrival. I walked into the premises with my two kids to be told that my booking was cancelled. I was told the cancellation was done by the head office, whereas I got an email notification later saying I had cancelled the booking. I was not given the opportunity to talk to any management staff. At the premises, the only help offered was to visit the hotels in the vicinity by foot or search availability online. Unprofessional staff and management. Liars and inconsiderate management Read less

Service was VERY good! The breakfast wasn't really for us, few options and very bland and dry. Aircon needs to be cleaned because it made us all very sick to... Read more

Service was VERY good! The breakfast wasn't really for us, few options and very bland and dry. Aircon needs to be cleaned because it made us all very sick to the point my dad ended up in hospital because it affected his asthma. Rooms are nice and spacious though. Read less

The rooms are good. Amnesties are good. Food is good. Staff is excellent. Specially the staff at counter and staff at restaurant. Manager at restaurant is great. If you have... Read more

The rooms are good. Amnesties are good. Food is good. Staff is excellent. Specially the staff at counter and staff at restaurant. Manager at restaurant is great. If you have an elder person, it is not difficult to walk. But for youngs it is less price and very good hotel. Need to walk 7 minutes approx. Read less

The rooms and the hotel were beautiful. I loved them. I got a deal with breakfast included. But it was not up to the mark. I was expecting much more... Read more

The rooms and the hotel were beautiful. I loved them. I got a deal with breakfast included. But it was not up to the mark. I was expecting much more from a hotel named 'Emaar'. But, I didn't like breakfast one bit. Similarly, the dinner buffet was a rip off. They charged 80 SAR for the buffet. But the buffet did not give any value. Read less

Location is perfect and close to Masjid Nabwi, checking in was easy and fast, big spacious rooms. Pillows were not great, bathroom tap was letting out hardly any water, had... Read more

Location is perfect and close to Masjid Nabwi, checking in was easy and fast, big spacious rooms. Pillows were not great, bathroom tap was letting out hardly any water, had to ring housekeeping multiple times to clean rooms and again asking for new towels after not being given them after the cleaning. Bad lighting in the rooms, all they had was small lamps. Key cards kept disconnecting and not working for the rooms had to go to reception 3 times on different days because of this. Read less