I recently stayed at Hilton Suites Makkah, and it was truly a wonderful experience. The reception team especially Atif and Montaha were friendly and helpful, room service was... Read more

I recently stayed at Hilton Suites Makkah, and it was truly a wonderful experience. The reception team especially Atif and Montaha were friendly and helpful, room service was delivered promptly, and the restaurant staff provided excellent service. The staff's hospitality and attention to detail made my stay truly special. Highly recommend! 5/5 stars ⭐️⭐️⭐️⭐️⭐️. Whenever I visit to 🕋 I only stay here and recommend to all my friends and family. Read less

This hotel is absolutely amazing! It’s super luxurious, cozy, very clean, quiet, and beautifully fancy. The atmosphere is so chic and elegant that it makes the whole stay feel special. The... Read more

This hotel is absolutely amazing! It’s super luxurious, cozy, very clean, quiet, and beautifully fancy. The atmosphere is so chic and elegant that it makes the whole stay feel special. The staff are incredible — from the reception to the cleaners, room service, the chefs, and the waiters/waitresses — everyone is so professional, kind, and welcoming. Truly 10/10 service all around! A very special thanks to Donia at the reception — she was so friendly and helpful, and made the whole reservation process so easy. Her warm welcome really made a difference. Overall, this hotel is worth it by all means — elegant, lenient, and simply unforgettable. Highly recommended! Read less

This property attracts more and more clients for so many reasons. All types of shops including grocery supermarket, clothes, Food Court in 5 minutes walk. Rooms are well planned and... Read more

This property attracts more and more clients for so many reasons. All types of shops including grocery supermarket, clothes, Food Court in 5 minutes walk. Rooms are well planned and decorated. Check in is smooth and quick. Staff is competent and responsive. Escalators are good. Numbers and capacity of elevators is inadequate and need improvement. Cleanliness is appreciated. Read less

Our stay at the Hilton Suite was nothing short of perfect! The room was spacious, elegantly designed, and offered every comfort we could have hoped for. The attention to detail... Read more

Our stay at the Hilton Suite was nothing short of perfect! The room was spacious, elegantly designed, and offered every comfort we could have hoped for. The attention to detail in cleanliness and amenities truly stood out, making our stay feel both luxurious and relaxing. What made the experience even more memorable was the outstanding service. The staff were warm, professional, and always ready to assist with a smile. Every request was handled quickly and with genuine care, which made us feel truly valued as guests. This combination of comfort, luxury, and exceptional hospitality makes the Hilton Suite an easy 5-star choice. We will definitely return and highly recommend it to anyone seeking an unforgettable stay! Insha Allah Read less

It was a comfortable and excellent stay. The place is very close to the Haram. I would like to thank all staff, receptions, restaurants housekeepers luggage . The staff's morals were... Read more

It was a comfortable and excellent stay. The place is very close to the Haram. I would like to thank all staff, receptions, restaurants housekeepers luggage . The staff's morals were excellent and their treatment was elegant, in addition to the beautiful smile on their faces. Overall, I recommend this hotel Read less

Our stay at Hilton Suites Mecca was exceptional. The rooms were immaculate. A very strong 10 out of 10 for comfort, design & Cleanliness. The service Raaheemudin from house... Read more

Our stay at Hilton Suites Mecca was exceptional. The rooms were immaculate. A very strong 10 out of 10 for comfort, design & Cleanliness. The service Raaheemudin from house keeping did was amazing. He went above & beyond during our stay. Highly recommended.. Read less

Hilton Suites Jabal Omar is the best hotel I’ve ever stayed at. From the moment I arrived, everything was perfect. The hotel is incredibly clean and every area is spotless... Read more

Hilton Suites Jabal Omar is the best hotel I’ve ever stayed at. From the moment I arrived, everything was perfect. The hotel is incredibly clean and every area is spotless and well-kept. The staff are extremely professional, courteous, and go above and beyond to provide outstanding customer service. The breakfast was a highlight of my stay. It was absolutely delicious with a wide variety of fresh and flavorful options. You can truly feel the quality and care in every detail. If you’re looking for comfort, excellent service, and an unforgettable experience in Makkah, I highly recommend Hilton Jabal Omar. I will definitely be back, inshallah. Read less

I recently stayed at this hotel for a couple of days and had a wonderful experience overall. The rooms were super clean, beautifully decorated, and maintained to a high standard.... Read more

I recently stayed at this hotel for a couple of days and had a wonderful experience overall. The rooms were super clean, beautifully decorated, and maintained to a high standard. The breakfast buffet was exceptional, offering a wide variety of delicious options that catered to different tastes. The staff was friendly and helpful, always ready to assist with a smile. The only downside is the location, which is a bit of a walk from the Holy Mosque. While the stay itself was excellent, the distance might be a consideration for those looking to be closer to the Haram. I would absolutely love to stay here again for the comfort and service, but I may have to reconsider due to the walking distance. Still, highly recommended if you're okay with a short commute. Read less

I had a great experience at Hilton Suites, everything was clean and tidy and the service from the friendly staff was top notch. I received particularly good service from Selim,... Read more

I had a great experience at Hilton Suites, everything was clean and tidy and the service from the friendly staff was top notch. I received particularly good service from Selim, he always went the extra mile to ensure my room was kept tidy and ensured I had everything I needed. He even arranged prompt assistance for me and after the shower had a slight leak. His kindness and friendly attitude throughout my stay 10x better - he deserves a raise! Would definitely return to Hilton Suites, not only for the welcoming hospitality but for the prime location! Read less

First time out of the clock tower and must say its worth a visit. The food here is nice and clean. There is ratio coffee outside and if you dont... Read more

First time out of the clock tower and must say its worth a visit. The food here is nice and clean. There is ratio coffee outside and if you dont mind to walk a bit further then you need to check it out. I am a silver member and was not offered any special treatment as haj is a group booking guys who cares i missed out on point and executive treatment its not nice! Read less

I recently stayed at the Hilton Hotel in Mecca, and it was a fantastic experience. The location is perfect, just a short distance from the holy sites, and the accommodations... Read more

I recently stayed at the Hilton Hotel in Mecca, and it was a fantastic experience. The location is perfect, just a short distance from the holy sites, and the accommodations are spacious and comfortable. A special mention goes to Nezamuddin, the room service cleaner, who was incredibly helpful and attentive during my stay. He went above and beyond to ensure my room was always clean and well-stocked, and his friendly demeanor made me feel valued as a guest. Overall, I highly recommend the Hilton Hotel Mecca, and I appreciate Nezamuddin's exceptional service, which truly enhanced my visit! Read less

My stay experience was beyond expectations. The breakfast was delightful, offering a great variety of options to start the day. The room was exceptionally clean and well-maintained, making my stay... Read more

My stay experience was beyond expectations. The breakfast was delightful, offering a great variety of options to start the day. The room was exceptionally clean and well-maintained, making my stay very comfortable. The staff at the reception were incredibly helpful, ensuring a smooth check-in and addressing all my needs. A special thanks to Bayan, Mahmoud and AbdulRahim from the F&B team, who provided exceptional service and made my dining experience truly memorable. Thank you for making my stay so enjoyable. Read less

I arrived early in Mecca around 9:30 AM, and the hotel staff, Mashary and Ahmed, were incredibly kind to check me in right away. When I mentioned that I wasn’t... Read more

I arrived early in Mecca around 9:30 AM, and the hotel staff, Mashary and Ahmed, were incredibly kind to check me in right away. When I mentioned that I wasn’t happy with the view, they graciously upgraded me to a suite at no extra cost. Their hospitality throughout my 6-day stay was exceptional—always helpful, friendly, and professional. The rooms were very clean and well-maintained. Truly appreciated the warm welcome and great service! I will definitely come back and highly recommend the hotel. Read less

Hilton Suites Makkah – Exceptional Service Beyond Expectations I recently had the pleasure of staying at Hilton Suites Makkah, and I must say, the experience was nothing short of extraordinary. From... Read more

Hilton Suites Makkah – Exceptional Service Beyond Expectations I recently had the pleasure of staying at Hilton Suites Makkah, and I must say, the experience was nothing short of extraordinary. From the moment I arrived, every detail was handled with the utmost professionalism and care. A special mention goes to Mr. Waseem Rida, whose service truly went above and beyond. His warmth, attentiveness, and dedication to ensuring our comfort made a lasting impression. Whether it was assisting with check-in, offering local insights, or accommodating our requests with genuine hospitality, Waseem exemplified what true service excellence looks like. The hotel itself is immaculate, with breathtaking views of the Haram and spacious, beautifully maintained suites. But it’s the people—especially individuals like Waseem—who make this place unforgettable. Thank you, Hilton Suites Makkah, and a heartfelt thanks to Waseem Rida for making our stay more than exceptional. We look forward to returning soon. Read less

First of all let me say thank you to Mr. Mushari Al Rehaili who was very accomodating and helped our family get a connecting suites. I just can’t think the... Read more

First of all let me say thank you to Mr. Mushari Al Rehaili who was very accomodating and helped our family get a connecting suites. I just can’t think the hustle of having my family with little children if we are in different floor. May Allah return your kindness. The room itself is very nice, spacious and clean with haram view. Masyaallah. Totally can recommend to stay here for your umrah and hajj. Update: It has been a very pleasing stay at this hotel. I’d like to compliment the daily house keeping and service by Mr. Tanvir Hussain & Ruhimuddin. It’s awesome to know that whenever I comeback from Masjid Al Haram, the room has been meticulously cleaned. Read less

Excellent service from the restaurant staff (Leo, Hadi, and team), and Safa wing level 10 cleaning staff. The food is always on point, with a delectable spread of cuisines, fresh... Read more

Excellent service from the restaurant staff (Leo, Hadi, and team), and Safa wing level 10 cleaning staff. The food is always on point, with a delectable spread of cuisines, fresh fruit, and even a coffee machine for breakfast. Try their special spicy omelette - it doesn't disappoint. Great location. Clean and comfy room. Read less

Currently, we are on our second day of a week-long stay at this hotel, and so far, we have been thoroughly impressed with its exceptional quality and service. The hotel's... Read more

Currently, we are on our second day of a week-long stay at this hotel, and so far, we have been thoroughly impressed with its exceptional quality and service. The hotel's strategic location allows us to reach the Holy mosque within mere minutes, making it incredibly convenient for our visit. Upon arrival, the reception staff warmly welcomed us, ensuring that we felt comfortable and addressing our needs to our satisfaction. The rooms have proven to be quite cozy, offering all the amenities one could desire. Additionally, the hotel's basement connects to a shopping mall and food court, providing unparalleled convenience – there's no need to venture elsewhere for shopping or dining. Notably, the breakfast served here is of excellent quality, and the staff working at the breakfast area are incredibly friendly and welcoming. We would like to give a special shout-out to Ms. Hala, who attentively checked on us multiple times to ensure we received top-notch service. As our stay continues for four more days, we look forward to learning and exploring more about this exceptional hotel. Based on our experience so far, we anticipate it will be a remarkable and memorable stay. Read less

Service & hospitality unmatched! The entire staff from the front desk to the cleaning crew is incredibly helpful. The breakfast buffet is unmatched and the manager, Abdul Ahad, goes above... Read more

Service & hospitality unmatched! The entire staff from the front desk to the cleaning crew is incredibly helpful. The breakfast buffet is unmatched and the manager, Abdul Ahad, goes above and beyond to ensure you’re having a great stay. Read less

My overall experience has been beyond my expectations. From the check-in to check-out I have had impeccable experience from all the staff at the Hilton Suites hotel. I would like... Read more

My overall experience has been beyond my expectations. From the check-in to check-out I have had impeccable experience from all the staff at the Hilton Suites hotel. I would like to give my special consideration to Mr Abdullah Allahyani at the reception. The check-in was quick and smooth. He was excellent indeed and I cannot stress that enough. Likewise the staff who helped me with the bags and answering all my questions. I would also like to say that the room service staff have been excellent and quick . The service is 10/10. I would like to specially thank Mr Tanveer Hussein . They are always keen to clean your room and this very much appreciated. The breakfast services were also excellent with a variety of menu. Special thanks to Mr Tanvir Safi who assisted me and my mother. He is excellent indeed. The hotel is within a walking distance literally to the masjid 3 to 4 minutes . The hotel is also connected to the Souk Khalil mall. Everything that you need is within a walking distance. When I come back for Umrah insha allah this will be the only hotel I want to stay in. Read less

The service at this hotel is absolutely pathetic. The waiters and managers are rude and have no respect. We were not allowed to take fruit and juices from the breakfast... Read more

The service at this hotel is absolutely pathetic. The waiters and managers are rude and have no respect. We were not allowed to take fruit and juices from the breakfast table to our rooms. During our 6 day stay they served the same breakfast every single day as well as the same fruits. The rooms were very small with 2 beds and 3 tables squeezed into the room. Paper cups are placed in the room. This is definitely not a 5-star hotel. The location is excellent because it is very close to Haram. I would not choose this hotel again. Read less

We had an excellent stay. Amazing breakfast selection and 90% of the staff we came into contact with were helpful and genuinely caring and wanted to provide good customer service.... Read more

We had an excellent stay. Amazing breakfast selection and 90% of the staff we came into contact with were helpful and genuinely caring and wanted to provide good customer service. The room was clean and the cleaners were responsive and always present on the floor should anything be needed. The reception staff were helpful despite a complication at check-in. The location was very good with a host of stores and a supermarket and food court accessible directly from the hotel. Lifts were never a problem. Will certainly stay at this hotel again in the future. Read less

Very good stay at this beautiful hotel. Room was clean. Beds were very comfortable. Staff was very helpful. Breakfast was decent. I would like to stay again In Sha Allah. Attention... Read more

Very good stay at this beautiful hotel. Room was clean. Beds were very comfortable. Staff was very helpful. Breakfast was decent. I would like to stay again In Sha Allah. Attention Housekeeping/Plumbing Team- Washroom must be rust free. Some places were out of colors with rust. Shower mixer must be fixed before guests come in. Read less

I stayed one night so far out of 5 nights booked. Best staff ever, very very clean and nice decorations. Service is amazing. The location is perfect for visiting The... Read more

I stayed one night so far out of 5 nights booked. Best staff ever, very very clean and nice decorations. Service is amazing. The location is perfect for visiting The Kaaba. Their breakfast is in high quality. Read less

Hotel is very nice and location is great. Service is also good. The only negative is that they charge for breakfast even though you are paying top dollar. I would... Read more

Hotel is very nice and location is great. Service is also good. The only negative is that they charge for breakfast even though you are paying top dollar. I would expect breakfast to be included an price to be little 30% less. Read less

Excellent customer services. Managers at buffet was super nice and cooperative. Even the manager came and delivered when requested room service. Cleaners were amazing too. Kept the rooms very nice and... Read more

Excellent customer services. Managers at buffet was super nice and cooperative. Even the manager came and delivered when requested room service. Cleaners were amazing too. Kept the rooms very nice and tidy. Md Torikul was very cooperative and cleaned the rooms perfectly. Read less

Good location, clean well priced rooms and suites, but there are lots of things wrong with this hotel, they are doing too much sometimes, one of the cleaning workers entered... Read more

Good location, clean well priced rooms and suites, but there are lots of things wrong with this hotel, they are doing too much sometimes, one of the cleaning workers entered the room while my sister was still there, the service over the phone too complicated to a point I had to spend 7 minutes just to say I want a tooth brush and a bag, and when I finally told them and it has been 35 minutes now and still waiting for them. The parking lot costs half of the room’s price, and everyone I asked has given me a different price. In conclusion, Good clean well priced rooms and suites, bad service and the inconsistency caused me confusion. Really hope they get their things together soon before the place get crowded after the pandemic. Read less

Hilton Suites -as I see - is the best hotel in Jabal Omar in terms of hospitality and service quality. From the moment you enter the lobby till check out... Read more

Hilton Suites -as I see - is the best hotel in Jabal Omar in terms of hospitality and service quality. From the moment you enter the lobby till check out you feel the warm welcome from all team members to ensure comfort stay also the excellent breakfast considering food quality and restaurant team. It's like feel home and focus on your Umra and prayers. Read less

The hotel is very comfortable. The staff at reception kind and well spoken. It would be nice if the hotel could provide transportation TO & FROM THE TRAIN STATION INCLUDE... Read more

The hotel is very comfortable. The staff at reception kind and well spoken. It would be nice if the hotel could provide transportation TO & FROM THE TRAIN STATION INCLUDE THE COST WITH HOTEL FINAL BILL. Read less

The place is great and the rooms are nice. Unfortunately the management in this branch are disappointing and they made me to reconsider this great chain of hotels !! Ive been... Read more

The place is great and the rooms are nice. Unfortunately the management in this branch are disappointing and they made me to reconsider this great chain of hotels !! Ive been traveling and staying with them for more than 20 years now. I made a reservation and i got the details and confirmation #, then i booked everything based on it + traveled for more 5 hours both air and ground. When i arrived they said sorry we have nothing for you ! And they couldn’t even leave my luggage so i can take my Omrah !!. Its very sad and sensitive experience for me since its known how busy and restricted to travel to this place. Read less

Great hotel, close to Haram, easily accessible, with shopping centres close by and on the ground floor. Amazing staff, we were offered a complimentary buffet Dinner in the evening for... Read more

Great hotel, close to Haram, easily accessible, with shopping centres close by and on the ground floor. Amazing staff, we were offered a complimentary buffet Dinner in the evening for one day and it was grand. Highly recommended Read less

The staff takes personal interest in making the guests comfortable. The restaurant staff is possibly one of the best that i have experienced in any hotel! its always a pleasure... Read more

The staff takes personal interest in making the guests comfortable. The restaurant staff is possibly one of the best that i have experienced in any hotel! its always a pleasure staying at Hilton Suites Makkah Read less