This “5-star” hotel is nothing but smoke and mirrors. From the moment we arrived, everything was a disaster — Wi-Fi never worked, the air conditioning roared like a bus engine,... Read more

This “5-star” hotel is nothing but smoke and mirrors. From the moment we arrived, everything was a disaster — Wi-Fi never worked, the air conditioning roared like a bus engine, and the room looked like a dusty 1960s relic. Breakfast was pitiful: bland, cheap, and barely edible. Then the power went out for the ENTIRE day — no electricity, no Wi-Fi, no AC, no elevators. Phones dying, trapped in a sweltering, pitch-black room. The staff? Nowhere to be found and completely unhelpful. The only way I can imagine this place has good ratings is if they’ve paid for glowing Google reviews, because no real guest could experience this and give more than 1 star. If you value your money and your sanity, stay far away. Read less

Extremely disappointed with my stay. We checked in last night, and from the start, we faced multiple problems. The Wi-Fi did not work at all. The air conditioning in our... Read more

Extremely disappointed with my stay. We checked in last night, and from the start, we faced multiple problems. The Wi-Fi did not work at all. The air conditioning in our room was incredibly loud, like a bus engine, making it impossible to sleep peacefully. The room furniture looked like it was from the 1960s and was very outdated. This morning was even worse. The breakfast was terrible—the food was bland and the selection was poor. The power then went out for the entire day, leaving us without electricity, Wi-Fi, air conditioning, or working elevators. Our phones were dying, and we were left in a dark, stuffy room. The staff was completely absent and unhelpful throughout this ordeal. This hotel is not a 5-star experience; it's a complete failure to provide even basic services. I would strongly advise others to look elsewhere. Read less

Had a super comfortable stay at Infinity Hotel. The hotel offers free parking within the premises, which is a big plus in Makkah. Rooms were clean, quiet, and very comfortable.... Read more

Had a super comfortable stay at Infinity Hotel. The hotel offers free parking within the premises, which is a big plus in Makkah. Rooms were clean, quiet, and very comfortable. A special thanks to Mr. Musaid at the reception, extremely friendly and helpful throughout our stay. The rates were very affordable (possibly due to the off-season), but overall, the experience was smooth and pleasant. Just 5–6 minutes’ walk to Haram, making it a great and convenient choice. Highly recommended! Read less

I stayed at the Infinity Hotel with my mother during Hajj, and overall, our experience was disappointing. Food: Breakfast was always the same with no buffet option. Meals were served in... Read more

I stayed at the Infinity Hotel with my mother during Hajj, and overall, our experience was disappointing. Food: Breakfast was always the same with no buffet option. Meals were served in pre-packed boxes with no variety. The salad, for example, was given to elderly guests in large, uncut pieces and full of raw onions — clearly lacking care and attention. For a hotel catering to pilgrims during such an important journey, this was unacceptable. Cleanliness: Housekeeping only came to empty the bins. Rooms were not cleaned unless we specifically asked, and even then, a tip was expected in return for proper service. This level of service should be standard, not conditional. Location: The location is not bad — it’s not too far from the Haram, but do keep in mind that the walk involves an uphill slope, which can be tiring for elderly guests. Overall, I expected a much higher standard of service, cleanliness, and food quality during such an important spiritual trip. I hope the management takes feedback seriously and improves the experience for future pilgrims. Read less

The pillows and bed is so bad really had a trouble to sleep on it , breakfast and service is disaster . We had check out time at 3pm however... Read more

The pillows and bed is so bad really had a trouble to sleep on it , breakfast and service is disaster . We had check out time at 3pm however since 12pm deferent housekeeping staff was keep coming and asking to check out immediately , surely they have worst communication with each other. There are in same area better hotels for the same price per night . Don’t suggest anyone to book this hotel if you want to have comfortable stay during your Umrah . Read less

I don't know why this place has many negative reviews. It's not really like those negative reviews. The room service team was good. The rooms were clean. 10-15 mins walk... Read more

I don't know why this place has many negative reviews. It's not really like those negative reviews. The room service team was good. The rooms were clean. 10-15 mins walk from Masjid al haram. The return walking would be slightly challenging as it's a upward hill. Other than that everything is fine. Over-all a very good experience. Read less

Definitely not a 5 star hotel. The room smells like a gas station, very bad air quality. The room is very old also. no cleaning for 3 days, we asked for it a... Read more

Definitely not a 5 star hotel. The room smells like a gas station, very bad air quality. The room is very old also. no cleaning for 3 days, we asked for it a few times. The breakfast is good, The location is also quite good, 15min walking from the Haram Read less

an old five star hotel. the room is definitely has an old vibe to it, even my sheet feels like its too old and a bit itchy.. however considering the... Read more

an old five star hotel. the room is definitely has an old vibe to it, even my sheet feels like its too old and a bit itchy.. however considering the location that is near the masjidil haram, i wouldn’t really mind. Read less

***NOT 5 STARS – Barely 2!*** This hotel is a disaster, not 5* quality. Charger plugs are blocked with plastic, no toiletries are restocked, and the "breakfast" is just bland grass... Read more

***NOT 5 STARS – Barely 2!*** This hotel is a disaster, not 5* quality. Charger plugs are blocked with plastic, no toiletries are restocked, and the "breakfast" is just bland grass and eggs. Elevators are super slow.Cockroaches roam the rooms like paying guests, everything smells awful, lighting is dim, and the shower is so tiny. The wifi in rooms also doesn’t work. No room service either—five nights, no clean-up. Only book if you don’t care about comfort or food and just want a hotel close to Al-Haram. But be warned—the hotel is on a steep hill so walking back is brutal. Avoid this place! Read less

Rooms are showing there age. The bathroom had a leaky sink that made the floor wet. The reception service is atrocious. I understand we're in a Arabic speaking country but for a hotel... Read more

Rooms are showing there age. The bathroom had a leaky sink that made the floor wet. The reception service is atrocious. I understand we're in a Arabic speaking country but for a hotel with international guests, someone who speaks English would be helpful. The reception staff look bored and disinterested. Only good this the location. Wifi was very slow and sketchy. Read less

A firealarm went off at 2:00 am on 4th floor. I took stairs to reach reception and inquire about it. The only staffmember there was like its fine,all is okay.... Read more

A firealarm went off at 2:00 am on 4th floor. I took stairs to reach reception and inquire about it. The only staffmember there was like its fine,all is okay. He said this in a very unconvincing manner and unhelpful attitude. On being asked again, he be like 'i dont know english'. These arabs especially meccan ppl are rude,arrogant. I understand a firealarm must be a test routine or false one. But at least give a beforehand notification or now give a satisfying explanation so that guests can go back to sleep peacefully. Read less

Horrible - other than the location, which is excellent if you're able to walk (12minutes away from the Haram). We were told this was a 5-star hotel. The only stars we... Read more

Horrible - other than the location, which is excellent if you're able to walk (12minutes away from the Haram). We were told this was a 5-star hotel. The only stars we saw were the stains on the carpets of our room. The carpet of the room was dirty, and the second we walked in, we smelt a very weird smell. Luckily, we had a scented spray with us to disguise the horrible smell. We stayed for 5 days, we didn't have Internet. I called them 3 times and they kept giving me the same wrong password and insisted it's the correct one, until finally one of them was decent enough to tell me the truth that their Internet has the capacity for 30 people only! 30 people: in a hotel that has 15 floors, and God knows how many rooms. If you just want a place to put your things at and not bothered by anything else then I'd recommend this place because of its prime location, its close to the Haram and a lot of the shops but other than that, don't bother booking there. Read less

Rooms are very spacious and service is very good. Location is also pretty close to Masjid al-Haram. Rooms are also very clean. The Hotel also has restaurants and a health... Read more

Rooms are very spacious and service is very good. Location is also pretty close to Masjid al-Haram. Rooms are also very clean. The Hotel also has restaurants and a health club. Read less

The lobby was beautiful; but the 5* luxury experience ends there. Before we even got in the lobby, we smelt a lingering sewer stench that was potent. This was on... Read more

The lobby was beautiful; but the 5* luxury experience ends there. Before we even got in the lobby, we smelt a lingering sewer stench that was potent. This was on route to haram, which means we smelt it multiple times daily. 8 small elevators, 25 floors; horrible experience. The wifi details were placed at reception, which was convenient, but it did not work-anywhere. The 5 star breakfast buffet was barely basic. The highlight was the pastry section and even that did not have much variety. There were no fruit, yogurts, toasters, omelettes, cereals... which is the bare minimum atleast. The drinks and toiletries in our guad rooms were not sufficient for 4 people. When asked for more the housekeeping simply did not return. Anytime you ring reception for anything, they would respond 'okay' and that's all. We don't hear from them again. It took several attempts to get a bellboy to come and collect our luggage. They would hang up on us and respond aggressively time and time again. They were incredibly stingy with water bottles and toilet paper. The water pressure in the sink and shower hose was a joke. The housekeeping made our beds, and that's about it. On my last day I asked them for some disposable tea cups and they said no, because we were due to checkout in the evening. I bought a bag of snacks for my kids which also mysteriously disappeared from my room. Housekeeping claimed they didn't even see it. This hotel is no way 5 star. If you want a pleasant stay and enjoy your spiritual journey in Makkah then do not come here. It will only put a downer on your trip. The staff did not even understand yes/no in English. They would simply say okay to everything and leave it at that. It was infuriating. Read less

Very bad experience… Avoid to go… Very poor food and service. I have paid for 5* hotel but I don’t believe even they are 2*. Disgusting food. Every day same food for 10... Read more

Very bad experience… Avoid to go… Very poor food and service. I have paid for 5* hotel but I don’t believe even they are 2*. Disgusting food. Every day same food for 10 days. Smoking in corridors. I have reached a few managers but they did nothing. They are not even 3 star hotel. Don’t waste your money. Read less

When I first arrived at Infinity hotel in Makka it was right before me and my family went to umrah. We were 5 people in 1 room we requested more... Read more

When I first arrived at Infinity hotel in Makka it was right before me and my family went to umrah. We were 5 people in 1 room we requested more beds. We came back and the beds were not there the A.C. was not working. Later we got into another room, we slept woke up and left to visit places Makka. Before we left we told housekeeping to clean our room twice, we came back and the room was very messy. We called them to come and clean they never came. Overall it was not the best experience I don't recommend it. The room was not tidied up after the first day of staying there we had to request multiple times to clean up. A ‘5-star’ hotel staff should clean the room when the customers put up the sign on the door, the A.C. Should work before people arrive the least they can do is improve the staff. The food was okay. They should improve, the only decent thing is the room and the fact you can walk to Haram. Other than that I’d not stay here. Read less

too far its placed on the hill so elders would be hard walking there. bad dining service. there's racist with their treatment. if u are asian, avoid staying here for... Read more

too far its placed on the hill so elders would be hard walking there. bad dining service. there's racist with their treatment. if u are asian, avoid staying here for ur own convinience. the elevator also problematic. Read less

Best experience. Value for money. Location is good for people who can walk. It takes 12 min approx till haram. Few steps steeper close to hotel entrance, rest is level pedestrian route. Room service... Read more

Best experience. Value for money. Location is good for people who can walk. It takes 12 min approx till haram. Few steps steeper close to hotel entrance, rest is level pedestrian route. Room service etc & helpers are all very courteous. Breakfast was also v good specially the fresh bakery items. Read less

It is a great and very convenient hotel. The food is nice and they have different dishes everyday. It is a walking distance till the Haram. The staff are nice,... Read more

It is a great and very convenient hotel. The food is nice and they have different dishes everyday. It is a walking distance till the Haram. The staff are nice, you may need to stay a little patient with them due to the high level of customers. The price is reasonable, they do need some improvements but out of every other hotel nearby, Infinity Hotel is probably the best option. Read less

All good except few improvements based on my experience. - When doing online booking, the booking request was accepted, though, I explicitly mentioned that I'll check in Early Morning. When entered the... Read more

All good except few improvements based on my experience. - When doing online booking, the booking request was accepted, though, I explicitly mentioned that I'll check in Early Morning. When entered the hotel the staff won't let me check in before 4 PM. - The reception staff only speaks Arabic and don't know any other language which made the communication very difficult until you find some one with a common language as a translator. Read less

The rooms are good.. and the breakfast was good, the location is great because it's very close to الحرم But there were 2 issues.. the lighting inside the rooms was horrible..... Read more

The rooms are good.. and the breakfast was good, the location is great because it's very close to الحرم But there were 2 issues.. the lighting inside the rooms was horrible.. and there are not enough elevators to take everyone to their rooms after thr prayers quickly Read less

very disappointing. we arrived with dirty bed & pillow sheets. then we went to the buffet.. it was chaotic, messy, basically felt like we’re in a big prison. we didn’t... Read more

very disappointing. we arrived with dirty bed & pillow sheets. then we went to the buffet.. it was chaotic, messy, basically felt like we’re in a big prison. we didn’t like the food and went to our room. we called the reception for 20 minutes until they replied and said that the room service is under maintenance, meaning we can’t order food. i definitely do not recommend this Read less

Outstanding & Fabulous. I have no words to express myself in regards of the hotel service and hospitality. I had a long trip from Canada to Saudi. And the ... Read more

Outstanding & Fabulous. I have no words to express myself in regards of the hotel service and hospitality. I had a long trip from Canada to Saudi. And the rest and hospitality in Madina esp Tulip hotel made it comfortable. Firstly I want to highlight Mr. Khalid duty manager and Mr Saud receptionist for their fabulous and excellent hospitality. Esp Mr. Saoud; a gentleman. I book a single room for me and I was upgraded with haram view. The staff especially the restaurant, amazing. Resto manager Mr Fayzolah, Chef Ali, Chef from Etopia that made best omelets, another chef from Bangladesh. The servers, Rahul and all staff, In one word, Tulip Inn service is 5 star and I pray for the best of all of them. A memorable stay. Read less

Excellent hotel. Stayed for couple of days. Clean room, excellent view, amazing variety buffet breakfast. Staff were very accommodating and polite especially the breakfast manager foyzulislam and rohul. Location was... Read more

Excellent hotel. Stayed for couple of days. Clean room, excellent view, amazing variety buffet breakfast. Staff were very accommodating and polite especially the breakfast manager foyzulislam and rohul. Location was really good. Flat walk to haram. Only 4 minutes to haram gate and 6-7 minutes to inside masjid an Nabi. Read less

We came to Umrah for the first time individually. We booked this hotel through Booking and by looking at the reviews. We will stay for 10 nights. In a word,... Read more

We came to Umrah for the first time individually. We booked this hotel through Booking and by looking at the reviews. We will stay for 10 nights. In a word, we hired this hotel. From the first entrance, everything was very nice, whether it was the encounter, upgrading our room and making it with a view of ravza. Our check-in time had not arrived, but they allowed us to have breakfast. Our flight came early and we had breakfast for free. When it comes to breakfast, the fresh omelette, dessert section, hot dishes and the attitude of the waiters are very nice. Rohul, Salman, Foyazullah, Salful gentlemens in suits standing at the restaurant reception are very kind, constantly walking around and asking if you need anything. Read less

I checked in last Monday and i was surprised that i was given a room with Haram view. Mind you, the walking distance to Masjid during very hot weather feels... Read more

I checked in last Monday and i was surprised that i was given a room with Haram view. Mind you, the walking distance to Masjid during very hot weather feels like longer😂 Alhamdulillah, Allah eased everything, subhanAllah. The staffs at the receptionist named Saoud and Abd Rahman really works wonder and they definitely made my stay at this hotel felt like home. This hotel deserves best rating👍🏼👍🏼👍🏼 may Allah invite me & family again to come here,insyaAllah Read less

The hotel is quiet and has good vibes.. Akhtar, Rahul and all The staff are very friendly and helpful. We booked 3 nights with breakfast and the breakfast was good.... Read more

The hotel is quiet and has good vibes.. Akhtar, Rahul and all The staff are very friendly and helpful. We booked 3 nights with breakfast and the breakfast was good. There were different varieties and the staff went above and beyond to make our stay comfortable and good. Thanks for the great service. The cafe in the hotel lobby is small but has good desserts and excellent iced latte! Read less

We had the best ever room in this hotel. Was very clean and organised. Our room had 2 single bed but we didn’t care as the view of the... Read more

We had the best ever room in this hotel. Was very clean and organised. Our room had 2 single bed but we didn’t care as the view of the big window was spectacular. And the breakfast was the best ever as we had so many options Read less

Really enjoyed my stay here. Customer service from all staff was very good. Shahid in particular was very helpful throughout and always had a warm welcome with a smile on... Read more

Really enjoyed my stay here. Customer service from all staff was very good. Shahid in particular was very helpful throughout and always had a warm welcome with a smile on his face. Breakfast was very nice and the staff in the breakfast hall were also very helpful and polite. I really enjoyed the complimentary lemon mint/apple juice they had at the lobby as it was hot weather so they cooled me down. They also served hot food directly delivered to your room. Food was tasty and reasonably priced. Location is also very ideal directly opposite the mosque. I would stay here again. Read less

Great place, very convenient and it’s right across Masjid Al Nabawi which is something you want. The only issue we had was the hot water would randomly take a while... Read more

Great place, very convenient and it’s right across Masjid Al Nabawi which is something you want. The only issue we had was the hot water would randomly take a while to come on, other than that the place is so nice the people were nice and you can never go wrong with this. Can’t wait to come back here again. Read less

We had a wonderful stay at this hotel in Medina. The location was great, but what truly made our experience special was the incredible service especially from Foyazullah and Rohul-Waiters... Read more

We had a wonderful stay at this hotel in Medina. The location was great, but what truly made our experience special was the incredible service especially from Foyazullah and Rohul-Waiters during breakfast. Every single morning, they went out of their way to make sure we were comfortable. They constantly asked if we needed anything, whether it was more food, drinks, or anything else. Even outside breakfast hours, whenever we crossed paths with them, they would greet us warmly and check in to see if everything was going well. Their kindness, attention to detail, and genuine care were unforgettable. This kind of hospitality really touches the heart, may Allah bless them both. Highly recommend this hotel not only for its comfort but especially for the amazing staff. Read less

Mr Khalid is amazing!! "I am writing this review to commend the outstanding service I received at the Tulip Inn in Madinah. Upon arriving at 2 AM, I was met with... Read more

Mr Khalid is amazing!! "I am writing this review to commend the outstanding service I received at the Tulip Inn in Madinah. Upon arriving at 2 AM, I was met with Mr Khalid at the reception who was incredibly helpful and efficient. He swiftly provided a room and assisted us with everything we needed. His exceptional service made a stressful situation so much easier. I highly recommend this hotel due to the staff's dedication and commitment to guest satisfaction. Amazing 😍 Read less