My heartfelt compliments to your entire staff and especially your chef (Hussein Kamal & Hamada Al-Saadany) for the exceptional dining experience we had during Hajj in 1446. The quality of... Read more

My heartfelt compliments to your entire staff and especially your chef (Hussein Kamal & Hamada Al-Saadany) for the exceptional dining experience we had during Hajj in 1446. The quality of the cooking, the richness of flavors, and the variety of dishes were truly outstanding. Every item we tried was thoughtfully prepared and beautifully presented, reflecting great culinary skill and attention to detail. The service was equally impressive—welcoming, attentive, and professional. It made the entire experience all the more enjoyable. Please pass along my appreciation to everyone involved. I look forward to visiting again soon! Read less

Stayed there for 21 days. The experience was amazing, room service was amazing . It’s inside Al haram so that’s an advantage for the guests . Everything was great including the... Read more

Stayed there for 21 days. The experience was amazing, room service was amazing . It’s inside Al haram so that’s an advantage for the guests . Everything was great including the the breaskfast buffet but on my opinion they need to switch up the foods every now and then Read less

Good location, clean room, but not recommended the restaurants upstairs also the checkin was a bit too long waiting to pickup the bags and bring wheelchair. and the transportation are... Read more

Good location, clean room, but not recommended the restaurants upstairs also the checkin was a bit too long waiting to pickup the bags and bring wheelchair. and the transportation are hard to reach, you have to walk and cross streets to reach to your driver Read less

We stayed at Al-Gufran hotel for 5 days. The water provided in the rooms at the hotel is insufficient and not enough in this hot weather. When we asked for... Read more

We stayed at Al-Gufran hotel for 5 days. The water provided in the rooms at the hotel is insufficient and not enough in this hot weather. When we asked for extra water, the response we got was ridiculous. They say to ask by phone but water never comes to the rooms. We came from Türkiye for the blessed Umrah pilgrimage. I wish they were more sensitive about finding water. Read less

The rooms were clean, the staff were super nice, and the view of Makkah is just breath taking. Imagine you lived in a tall skyscraper. It just feels like that,... Read more

The rooms were clean, the staff were super nice, and the view of Makkah is just breath taking. Imagine you lived in a tall skyscraper. It just feels like that, and the location is very convenient as you could take an elevator and then there are food restaurants and basic needs. Would recommend. Read less

Great location to stay in to visit Masjid E Nabawi. Mere a 5 minutes walk to Gate 339 & Gate 340. The buffet was extensive but bland. The restaurant staff... Read more

Great location to stay in to visit Masjid E Nabawi. Mere a 5 minutes walk to Gate 339 & Gate 340. The buffet was extensive but bland. The restaurant staff was not very helpful and even asking for utensils took 10 minutes to get. The elevators were really messed up and took a long time to show up ( Something they can improve on ).It took us 3 hours to check-in at 7 PM as the rooms were not ready and they cared less about when you got your room keys ( A big improvement needed ). Read less

We had an amazing stay! The hotel was clean, comfortable, and very well located. Everything went smoothly from check-in to check-out. A special mention goes to Mohamed Helal Uddin, who... Read more

We had an amazing stay! The hotel was clean, comfortable, and very well located. Everything went smoothly from check-in to check-out. A special mention goes to Mohamed Helal Uddin, who took care of our room — he was incredibly kind, attentive, and always had a warm smile. He truly made our stay even more enjoyable. Thank you so much! Read less

The location was great as it was a minute walk to the masjid directly by the ladies entrance. the room itself was quite small & not storage facilities for luggage.... Read more

The location was great as it was a minute walk to the masjid directly by the ladies entrance. the room itself was quite small & not storage facilities for luggage. we had to put our suitcases under the desk. the bathroom was VERY bad, there was mold in the sink, it would make me gag every time I saw it. the shower wasn’t clean, open shower so water would go everywhere & very dated. I paid for breakfast but there was nothing good to eat. I wouldn’t waste my money on the breakfast and rather go out to eat as there’s many food places right outside. I’ve stayed at the Address hotel in Makkah and their breakfast options were 10/10. I wish this hotel had more variety; avacado, beans, toast, sausages, better quality of tea & juices. Read less

Honest Review: First impressions were wow! Very clean inside reception and very modern looking. Definitely looks like a 5* hotel compared to a 4* Check in was a breeze. Came with... Read more

Honest Review: First impressions were wow! Very clean inside reception and very modern looking. Definitely looks like a 5* hotel compared to a 4* Check in was a breeze. Came with my wife and child and was very easy to go to masjid nabawi which was one street away. Estimate 1-2 minute walk go actual gate. For women it was very good as was near the women side. This was essential as we had a 11 month old. Very happy with location. Slightly abit longer for men if they want to pray inside. Had no trouble with getting down or up the elevators. Probably waited a minute max if it was currently in use. Room was very modern looking, beds were nice and tidy and tbh we never use the cleaning services when at hotels. Always put DND on to avoid people coming into rooms. This time i had used the services as there was always someone on the floor to help you. I had one issue with the shower handle falling off. I let the staff know and a handyman came within a couple of minutes. The one real issue i had at this hotel was the safe inside the room i always check if they are working before actually putting anything inside. This time i checked it and it had locked and was unable to get it unlocked. Rang reception twice about this issue and still no one has come which is disappointing. Bathroom was generally okay not the best or modern but did the job. Shower was large but did not have a handheld shower head only a rainfall shower head and a tap. They had a separate sitting bidet and a handheld shower bidet. Bath towels were slightly on the smaller side compared to my makkah hotel but did the job. They gave lots of amenities. Including dental kit, shaving kit, soap shower gel, shampoo etc. Free water was included with our stay. Anytime you was thirsty they were more than happy to give you how ever much u wanted. We used the tea service once. It didn't come with coffee pods but we had told reception and they had sent some. Came with green tea etc. COLD!!! If i had one thing to complain about it would be that the room we was in was cold. We didn't even use the AC during the time we stayed as room was generally at 20° constantly. No heat option availably. Our other room was much warmer it may have just been the room we stayed in. View: construction site of the mosque expansion. May be a better view once the construction has finished. I would definitely stay again :) Didn't get breakfast from here as much cheaper to eat out. You have Karak express and kudu about 30 seconds to 1 minute away. They also have a gissah in the lobby. There was also men and women only gyms available. Never used them but decently equipped if there's only 5 people going. Read less

The hotel is very close to Gate 339, which is the entrance for women. I stayed in a 4-bed room with three other pilgrims. The room was quite comfortable, and... Read more

The hotel is very close to Gate 339, which is the entrance for women. I stayed in a 4-bed room with three other pilgrims. The room was quite comfortable, and they provided bottled water and enough amenities for the four of us. Although I felt there wasn’t much space to put our suitcases and other belongings (but after comparing it with the room I stayed at in Makkah, the room at Deyar Al Eiman was still much more decent). The service was great, and the housekeeper was really friendly—turned out he was Indonesian too, just like me. His name was Mas Abdurrahman, and he was super helpful during our stay. As for the food, at first I thought the menu lacked variety, but again, after comparing it to the one in Makkah, this one was definitely better. Overall, I was satisfied with my stay. Read less

Absolutely fantastic location with a short quick walk to gate 339. This location and gate is Ideal for families with kids and elders. We had a room with haram view... Read more

Absolutely fantastic location with a short quick walk to gate 339. This location and gate is Ideal for families with kids and elders. We had a room with haram view alhamdulillah. The rooms were comfortable with great beds and pillow options. Service and staff were excellent and they are very generous with refills of supplies and water in the room. You can stay at this hotel without having to carry any toiletries. Multiple lifts which are quick and spacious even during busy times. Overall very impressed with the hotel, rooms and service. Highly recommend and will definitely book again inshallah. Read less

Good place, close to Prophet Mosque. Nice and clean environment. But management not well enough. As we booked beforehand but when when we went to hotel there was not room... Read more

Good place, close to Prophet Mosque. Nice and clean environment. But management not well enough. As we booked beforehand but when when we went to hotel there was not room booked in the system. We was waiting outside more than two hours to get room . Stuffs are not helpful as they should be . Read less

Reasonable location, Fancy reception with slow luggage service and poorly maintained rooms. Bad deal, have to bear this time but Wouldn't try again. No wifi, no electricity sockets to recharge... Read more

Reasonable location, Fancy reception with slow luggage service and poorly maintained rooms. Bad deal, have to bear this time but Wouldn't try again. No wifi, no electricity sockets to recharge the phones, etc, poor quality room service, substandard tea bags and creamers. No prayers mate and no ironing stand available in room. Very old style inconvenient bathroom. Should be priced half of current rate due to what they offer. Read less

Been there with my wife and two kids. Excellent Location. Specially for ladies because it is very near to gate number 25,26. Breakfast was included in our meal and it... Read more

Been there with my wife and two kids. Excellent Location. Specially for ladies because it is very near to gate number 25,26. Breakfast was included in our meal and it was fabulous!!. Posting pictures of breakfast and rooms. All rooms were quite comfortable. Just one thing life got busy during prayer timing but not so much if you try before couple of minutes of prayer. Will definitely visit again. Read less

We had a really bad experience at this place. The hotel looks good from the outside but the rooms are stinky and really in a bad shape the washrooms are... Read more

We had a really bad experience at this place. The hotel looks good from the outside but the rooms are stinky and really in a bad shape the washrooms are dirty full of dunk. The stuff was really good we asked to change the room and then they offered the room change second room was just like that but still manageable. The advertised food to be good however they cater mainly to the Malaysian Indonesian communities and they make breakfast and food for them specifically so if you like that kind of food I recommend that you go there if you don't like that kind of food try another hotel it is really close to the mosque and it's really close to the woman's entrance the men's entrance is also nearby so it doesn't really her too much. The elevators are really confusing and so is the corridor. The hotel opens up from Shop owners the try to sell you as you walk past them and force you into their shops. They also give a really bad steer to the women that are with you. So be careful when you book a hotel it is not my top most priority but if you want close proximity then by all means go for it. Read less

Only location is good rest.nothing worth to mention. Building is very old dated. Beds are not comfortable. Staff is just ok. Hotel suspends all room cards at 12.00pm so everyone... Read more

Only location is good rest.nothing worth to mention. Building is very old dated. Beds are not comfortable. Staff is just ok. Hotel suspends all room cards at 12.00pm so everyone has to go to reception for renewing. Does not meet the requirements of even 4 star. Late check out rate is also very expensive even more than night rate.of other hotels in same area and same category. Would not recommend it to anyone for this price tag. Read less

The location of the hotel is good. The food is not very tasty. The cleaning of the room is not up to the mark. I booked this hotel because... Read more

The location of the hotel is good. The food is not very tasty. The cleaning of the room is not up to the mark. I booked this hotel because of the location as Acess to gate 25 ladies gate is very convenient Read less

Gate 26 of An-Nabawi is just a stone throw away from this. It's not a bad hotel but it could've been much better is all. The carpet in our room... Read more

Gate 26 of An-Nabawi is just a stone throw away from this. It's not a bad hotel but it could've been much better is all. The carpet in our room looked like it hadn't been vacuumed in months. And the sink has mold aaaall over the inner part of the bowl. Housekeeping do come in everyday but somewhat didn't touch the carpet and mold issue. Good location though. Read less

Only give star for its location that really close to gate 26 but the rest were big no no. I got my room key very late, it was the... Read more

Only give star for its location that really close to gate 26 but the rest were big no no. I got my room key very late, it was the previous guest's fault for taking too long to check out but hotel staff did nothing, and the cleaning process was super slow that people from our tour management had to supervise them (🤣🤣🤣). Got the key finally when maghrib almost came so I didn't have time to clean myself, it was so tiring after 10 hours on airplane + 6 hours on road. I got my room still dirty with some garbage on the floor. Staying there for 3 days, not even once my room was tidied up until my husband himself a bit angry told the housekeeping to clean it. Come on guys, you serve Allah's guest with no hospitality at all and even so arrogant that you told us that we needed you. Careful for what happen later because Allah never be quite on His guests' difficulties. Read less